Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico to San Diego
|July||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$369||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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All other info
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Scores according to KAYAK customer reviews
Cons: "Todo fue Exelente..."
Pros: "Everything except checked bag wait in sd"
Cons: "Bags took too long"
Pros: "comfy seats"
Cons: "Flight was very delayed"
Pros: "As always customer service from flight attendants are awesome nothing but the best"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "The 3 hours delay"
Pros: "Free wifi, good movies, comfortable flight, friendly crew"
Cons: "Cost me $125 to check a 60 pound bag, poor planning on my part, but still crazy expensive"
Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."
Cons: "It was great!!!"
Pros: "El vuelo no se atrasó y a pesar del mal tiempo, pudimos llegar bien."
Pros: "On time. Very organized. Great price."
Pros: "I love my non stop flight from JFK to SD. The flight was smooth, great movies/entertainment, snacks, and staff on the plane. I will definitely continue to fly Jet Blue!"
Cons: "Was a perfect flight for me. I was asked to check in my carry on bag but I didn't need to because I knew it would fit in the overhead bin and I found space for it on the plane. I recommend the plane staff should try to shuffle and move bags. Some passengers had bags in the overhead bin that could have been moved or put under the seat because they were small and taking up unecessary space."
Cons: "Never got on it."
Pros: "What can I say? The trip to Punta Cana was smooth."
Pros: "I did like the movies available"
Cons: "Not sure but seems like the flight was over booked. Flight crew should make sure carry on bags are whats in the storage not a birthday cake"
Cons: "Flight left before posted time leaving me asking with a dozen others stranded"
Pros: "JetBlue never disappoints. Comfortable seating, friendly staff, easy boarding."
Cons: "The tv reception was horrible and the ability to change stations miserable. The volume control didn't work either. Overall entertainment needed improvement."
Cons: "I had to pay extra for my luggage and I did not know until after I was booked"
Cons: "Muy malo el viaje"
Cons: "My flight was delayed and had no notice"
Pros: "I always like flying JetBlue I feal safe and the leg space is wonderful for me since I have knee problem. The crew was excellent"
Cons: "The food."
Pros: "My Flight was smooth. I can never complain about the flight especially if i land a few minutes earlier than expected."
Pros: "first of all, the flight attendants were SO friendly, especially compared to United and American Airlines. and FREE WIFI! oh and real snacks not shitty snack mix that United gives. OH and the boarding process! thank you for COMMON SENSE, board the back of the plane first!!!! overall i am very happy with the experience. the economy seats gave as much leg room as the economy plus on United. as you can tell I hate united and have been flying with them a long time."
Cons: "the plane i was on was a little older model but it really wasn't bad plus there was still free wifi so no complaints. only plus i could say for improvement would be power between seats, even if it's just a USB port :)"
Pros: "Staff were friendly and helpful. Flight was on time."
Cons: "I don't like the self-service baggage check-in. And the baggage claim was disorganized. The crew told us it would be on one carousel, then another. Then the PA in the claim area said it was going to be on yet another carousel."
Cons: "No entertainment at all. The flight was delay. I never have that experience before, I would like to get my refund back."
Pros: "Esta caro"
Cons: "I like"
Pros: "TV SYSTEMS were not working"
Cons: "Emergency row was very spacious"
Pros: "Well treated"
Cons: "Delayed for two hours"
Pros: "The flight was great! It was even early. The crew was awesome!!"
Cons: "Nothing to complain."
Pros: "great everything. on time. easy check in. great service."
Pros: "The flight was on time and the customer service was orderly and exceptional. After flying with Spirit earlier in the day, I will definitely be flying with JetBlue again."
Cons: "Flight was delayed and tjere was aloy of turbulence"
Pros: "I wasn't able to make a seat selection on line. When I went to the counter I was given an extra room seat which I appreciated. Unfortunately this seat was next to someone with a dog. I don't like dogs due to unpleasant childhood experiences. I was able to change my seat with no problem. Thank you."
Cons: "Did not have anywhere for me to hang my suit like on other jets. had to fold and use overhead bin which caused m y suit to wrinkle"
Cons: "Flight arrived late from international location so we needed to wait 20-30 min extra for inpection. Then, it left over 2 hours late due to mechanical issues which were never entirely fixed as we waited inside the plane. On top of that, there were only two tv channels working the entire flight"
Cons: "Got to the airport at 2pm for a 345 flight and was delayed 3 times then cancelled. The line for jet blue assistance was about 1-2 hrs long. Was re booked for a flight to lax ( which was not my destination) then have to get an uber down to San Diego. Customer service was terrible and the lines were unbearable. Was my first time flying jet blue. Not sure if I would fly with them again."
Cons: "JB is my favorite airline but it bugs me that 9 out of 10 times that I fly with them the headset jack does not work. Therefore it does not matter how good or bad the flight entertainment is I just cant use it."
Pros: "I like that the crew always kept us informed"
Cons: "We were sitting inside the airplane over an hour....the mechanic got oil in his eyes another mechanical was needed to finished the job."
Pros: "Fast boarding, excellent costumer service."
Pros: "Fast boarding, clean aircraft, friendly crew. Pitch space is very good and in "even more space" it's excellent"
Cons: "The choice of food could be better, for me the seats where not that comfortable but I loved the extra space. I'm 6 feet+ tall"
Pros: "Quick Trip,"
Cons: "Crew acted like they didn't care."
Pros: "On time departure, priority boarding for military and even more space customers."
Cons: "Person in the middle seat did not make an effort to share arm rest thus causing me to squeeze more in my seat to avoid physical contact. This person had not paid for the seat but was travelling on stand by with his son, a Jetbue employee. It was clear the wanted a window seat which I was occupying. The person kept invading my space to look out the window. Made the flight uncomfortable for me."
Pros: "Everything went to plan. Very nice."
Pros: "JetBlue has a nice "attitude" towards its customers."
Cons: "I liked everything about the flight."
Cons: "Had to buy another ticket"
Cons: "difficult connecting to wifi."
Pros: "Everything was great!"
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "Ok boarding, ok service, ok flight"
Cons: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
Pros: "Quick boarding and on time departure"
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Pros: "Seat were larger and comfortable"
Cons: "AB 320-200 flight for +5 hours and no entertainment. Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Cons: "Missed Connection."
Pros: "Great service!"
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Cons: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Cons: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
Pros: "Smooth boarding"
Cons: "No entertainment"
Pros: "Todo muy bueno"
Pros: "More confortable seats."
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Cons: "20 min delay at Dallas International"
Cons: "It did not happen! Had to taxi to Austin!"
Pros: "It was great."
Cons: "Everything was good."
Cons: "No power at JFK. Customs and baggage claim a nightmare. After a tiring international flight, 4 hours in airport find out my flight is canceled. Miss a day of work because can't get flight until following day. No airline offer of food or hotel accommodation."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Pros: "Quick flight, stewardesses still offered complimentary drinks, a/c worked well."
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "Todo estubo muy bien"
Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes... but who likes their flight changed anyway."
Cons: "flight was delayed. standing there and they said our plane was there but didn't know what gate. our gate was a35 then changed to a28 but then delayed 1 hour, then 2 hours. So overall, it was switching back and forth then changed the time from 1830 to now a 2000 departure."
Pros: "Fast shuttle to our hotel"
Pros: "Easy booking, Great prices"
Pros: "Nothing at all."
Cons: "Flight was canceled... apparently they won't be able to get me home until 24 hours later than I was scheduled to get there. Standing in line 5 hours later still waiting for vouchers. My bags already went to san diego. Customer service has been confrontational. Terrible all the way around."
Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
Pros: "The crew was the best"
Cons: "Wish I had a movie to watch"
Pros: "Wanted more polite crew"
Cons: "The lady was rude need more skills"
Pros: "Nice flight. Nice aircraft. Very nice flight attendants. Thank you."
Cons: "No issues at all."
Cons: "We weren't given very much information about situation that caused to make an emergency landing in Charlotte NC."
Pros: "I like the crew they are very warm and inviting"
Pros: "Very simple transfer by bus to another airport location Left about on-time Landed on-time--very fast flight to San Diego Pleasant crew Spacious seating area"
Cons: "Nothing--it was all good"
Pros: "Ground crew and flight attendants were nice."
Cons: "Very old, beat up 737 for such a long flight. Entertainment consists of the old fold away small monitors. When will AA assign new aircraft to this route? AA doesn't care about San Juan any longer."
Pros: "We flew a new A321 with all the whistles and bells. Entertainment was great and the flight was excellent."
Pros: "Was fine."
Cons: "At FJK the air train signs need to be more visual."
Cons: "On the gate, crew was harassed by a "client". This situation made me uncomfortable to witness. Crew member called supervisor to handle situation. No option to buy snacks on the plane."
Pros: "Crew was very friendly."
Cons: "Flight to MIA was delayed and missed my connection in MIA. I had to wait 3 more hours in the airport. The boarding was not organized, they called all groups together. The crew was not friendly and went hysterical with everyone because of the delay. They should have been more professional. The plane was very old and had no entertainment. Overall very poor and mediocre experience."
Pros: "We arrived safely."
Cons: "The seats are so close together it is literally impossible to move. I dropped my book on the floor directly beside my feet and had to wait until we landed until I could have enough room to maneuver to pick it up. Not allowed to select seats when making reservation so we were seated in separate areas."
Cons: "Almost 6 hr flight at the early morning without nothing to eat."
Pros: "Fast boarding process."
Pros: "I want $254 visa gift card as a refund!!!!!"
Cons: "Please see above"
Cons: "No leg room"
Cons: "No bags to go to overhead bin"
Cons: "Customer Service was poor Complete disregard for customer UA need to work with airport personnel to move luggage faster, especially for international travelers who have connecting flights. Ended up missing my connecting flight after waiting 1 hour for my luggage"
Pros: "Boarding was very easy , no long line , trip was on time ."
Pros: "Everything ran as expected"
Pros: "Aguadilla airport is crazy at 2:00 am. I never really heard them call for me to get on the plane to Newark so if I wasn't really paying attention I might have missed my flight"
Cons: "It was late and getting there was even worse. I was told I wouldn't make my connecting flight in Newark on the way there so I had to go home and come back the next day. Of course it was weather related so you can't control that."
Cons: "The crew no food no pillow no blanket"
Pros: "They give me a opportunity to check my bags it also was overweight and they give me a chance to flight my bags and paid the extra"
Pros: "I liked temperature!"
Cons: "My flight was delayed 3 times which led me to being 1.5 hours late to my meeting. We weren't told there was going to be a delay until we lined up to start boarding!"
Pros: "Love the free tv/movies with the United App. That was great!"
Cons: "I upgraded to first class but when I went to the airport, they made me wait in a line and tended coach passengers first. When I got to Newark, some of my luggage came out first but the rest came out after coach. I think for what I paid, service was lousy."
Cons: "flight delay. no plane at the gate for 30 minutes after time to board."
Pros: "See first review"
Cons: "See first review"
Cons: "Flight two hours late"
Pros: "The in-flight streaming of movies actually worked pretty well -- just be sure to install United app on tablet if you want to use that instead of phone."
Cons: "An extra 1 inch between seats would make the difference in allowing passengers to open a small laptop and position it so they can simultaneously type and see the screen at a viewable angle."
Pros: "Unhappy first class passengers! Flight attendant decided it was better to have the first class passengers have restroom privileges and announce to the whole plane that they would have to wait until the service cart finished its path down the aisle."
Cons: "Flying has become a product of what are you willing to pay for! Baggage costs, seat costs, food costs. It's always changing I guess that's good!"
Pros: "The boarding was pretty quick considering we boarded from outside and used 2 different enterances depending where on the place you are sitting. We arrived early which is always nice."
Cons: "No snacks just beverage for a 4 hour flight. Wifi was terrible and seats need some cushion."
Pros: "everything was good"
Pros: "the crew was nice. mostly what i liked"
Cons: "didn't like the fact had to check in my carry on. so many of the passenger were had more than a carry on, wasn't pleased with that."
Pros: "Flight not full so with empty seat beside me I had lots of room to sprawl!"
Cons: "I still think it's wrong for airlines to charge for food so I didn't buy any. Couldn't get United app to work so no in-flight entertainment except what I brought."
Cons: "Small space betwen seat and legs"
Pros: "Boarded the plane at regular time but then had to get off because our pilots were switched to another plane. We had to then get off the plane and wait 2 hours for our next crew of pilots. It was a frustrating trip."
Pros: "outstanding service from the flight crew - makes me very happy to fly United comfortable seating and in-flight options clean, efficient gate made for a pleasant boarding experience"
Cons: "folks in economy that stuffed their items in business class which made getting my items extraordinarily difficult. Flight attendants should be monitoring this as it defeats the purpose of flying exclusively on United and premier status, which includes the benefit of getting off of the plane quickly upon arrival. whoever thought the ratio of eggs to oatmeal meals is completely off base. At least 7 more passengers would have preferred eggs, but were told there were no more to be offered. intercom is way too loud, esp. if you have earbuds in - we can hear you through the earbuds, esp. when plugged into the console when we'rer watching movies"
Cons: "Relayed delayed boarding time. Gate personnel did help change my connecting flight to a later departure so that was a definite plus."
Pros: "I got to have a whole can of juice not just a small glass, yes, thank you."
Pros: "I was short."
Cons: "Plane was late arriving and had to chance plans at final destination for pick up."
Cons: "My 6:50 am flight was canceled at 11:40 pm the night before. Spent an hour and 15 minutes trying to talk to costumer service before I gave up since it was 1:30 am. Got put on a standby list for a flight and the flight was 5.5 hours delayed. Finally left SFO to San at 2 pm after being at the airport since 7am. Was supposed to originally be there by 8:30am but had to use my PTO since I missed the whole day of work."
Pros: "Service was fine, friendly flight attendances."
Cons: "Movies were not on demand, you had to wait until they would start. Then, you would be missing more than one, or watch not from the beginning."
Cons: "My flight was delayed an hour and we sat at the gate with no explanation why for over 20 minutes."
Pros: "Flexible flight and schedule is on time. Usually I taken United for my traveling ."
Pros: "Flight was on time. Staff were polite. Flight was totally uneventful (just how we like them)."
Cons: "We were all required to check our carry-on bags as we boarded as there was apparently no more space in the plane, though once on board, there was space in the overhead storage - I think they did it because it was expedient for them to have us do so. I didn't eat any food so can't really comment on it (gave it "okay" but don't rely on that). The screen for my seat didn't work - no big deal on a short flight but there you go."
Cons: "No snacks, only beverages and wifi wasn't included in ticket price."
Pros: "Not bad just not good."
Pros: "Boarding was extremely slow. Not enough overhead space left which required almost all of group 5 to check bags. Flight attendants were not very attentive. Seats were thinly padded."
Cons: "No TV screens"
Cons: "Broken seats caused delays. Older aircraft needed TLC."
Pros: "Quick on , off plane. Courteous staff."
Cons: "Could not get seats in advance of flight, unless paid additional charge. Was some confusion at airport, where families were seperated."
Cons: "Didn't get to get on your flight due to your error"
Pros: "Everything. This flight had more space and staff were excellent. No delays and left on time."
Pros: "nothing to like when the flight was cancelled."
Cons: "United Airlines cancelled flight, had to reschedule to next day. It did the similar thing on the initial SAN to LAX flight by delaying the flight and make me miss the connecting flight out of LAX. Overall the worst experience ever."
Cons: "Delays, lost flight, no refunds"
Cons: "was a delay flight"
Pros: "Comfort. Cabin crew polite and friendly."
Cons: "Late leaving Denver"
Cons: "Flight diverted to LAX then stuck on tarmac for 2.5 hours waiting for decision. Then waited for bus to terminal. Then waited 45 minutes for baggage to unload. Then put on a charter bus to San Diego. When arrived at SAN had to wait 45 min for a cab because United didn't let the cab companies know that 250 people would be arriving at 2:30AM. So instead of arriving at 9PM we arrived in the middle of the night with horrible service all around."
Cons: "The flight was delayed and it was freezing. The TV monitors kept turning on and off and it was a night flight with the lights off, so it kept waking me up."
Cons: "I lost my opportunity to attend a work conference due to detours, mechanical issues, and poor planning. I also lost my $1000 grant that I would have received through the conference. All.i.have is a hurting back, empty stomach, and money lost on a terrible experience. Will not use United anytime soon. I wish I could change my return flight to another carrier"
Cons: "Flight never happened."
Pros: "San Diego"
Cons: "United airlines"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Pros: "It was all pretty bad."
Cons: "The baggage policy wasn’t enforced at all, so I realized I could have saved $40 and had my backpack under my seat as my personal item since most others did. They charge for seltzer water. No internet options. Male flight attendant made inappropriate jokes and the rest of the staff was rude and blunt. Will not fly this airline again."
Pros: "Inexpensive and convenient"
Pros: "on time, polite crew"
Cons: "tight, uncomfortable seats"
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Pros: "Great customer service checkin they were very kind and patient"
Cons: "the seats are not very big"
Pros: "STAFF WAS FRIENDLY"
Cons: "SEATS ARE VERY UNCOMFORTABLE"
Cons: "No food"
Cons: "Canceled my flight and my buddies flight when no other airlines did. Had poor customer service. Made me spend 1500 in one way flights"
Pros: "Happy energetic voice of pilot"
Cons: "Plane left an hour late."
Cons: "The 4pm flight was delayed about an hour, so I went and grabbed a beer to wait it out. I got back to the gate right as they were announcing final boarding. Even though I was one of the last passengers to board, I wasn't worried because I had reserved my seat way ahead of time (always go for the window), and had made it before the doors closed. As soon as I got on, the flight attendants rudely told me the plane was full as if I wasn't supposed to be getting on. I showed them my ticket, and they changed their tone a little, then went to check my seat. Apparently it was somehow double booked, and there was no other seat available (or so they told me). They then told me "we can maybe get you on the 9:50pm flight, go to customer service" (original flight was 4pm). Didn't offer to do anything else for me, didn't even tell me where customer service was in the airport, just kicked me off the plane and then took off, treating me from start to finish AS IF I HAD MADE THE MISTAKE. Waited in the customer service line for about an hour, finally got to the front and was able to get a seat on the 9:50pm flight. Customer service rep snidely told me "don't be late this time" as if my waiting until final boarding justified the fact that they had given my seat away. That flight was then delayed until 11pm. I didn't land back home until around 2am, and had work the next day at 8am. I was never compensated whatsoever for the whole ordeal, nor was I even treated politely - the entire time, they tried to make me feel as if I was in the wrong. I used to love Frontier, I'm from Denver and have used them almost every time I've gone back to visit there. I WILL NEVER BE FLYING FRONTIER AGAIN. The new management brought along with it bush league baggage policies, nickel and diming around every corner, and some of the worst customer service I could imagine. Such a shame."
Pros: "You have issues with your arrival, over hour delay just to get into the gate while staring at it."
Cons: "Waste of time. You need to fix your staffing levels."
Cons: "Seats are tiny, all in flight services are for charge. However, my main complaint lies with their horrible customer service. Our flight was delaid, ultimately cancelled, and no one from the frontier staff informed us of the change, why it was cancelled, or when we would be rebooked."
Pros: "Good Fly, nice atention and good landing"
Cons: "the seats do not recline"
Pros: "The flight itself was OK considering the price."
Cons: "My luggage (and those of a few other passengers) did not arrive with me and I spent one hour for bagage claim. There was no clear reason for that: it was a direct flight and the luggage was registered two hour before the departure. However the luggage was finally delivered to my hotel the next morning."
Pros: "Crew was very nice and helpful in a bad situation. The luggage was delayed and not loaded until my the pilot himself helped to load the plane."
Cons: "Then there was another issue with fuel. The flight was delayed 2 hours."
Pros: "I liked who I sat next to."
Cons: "We had to pay for our carry on, our phones wouldn't scan for the ticket, lines were long, I had to run all the way back to print our tickets out, women working outside of the gate were so rude, no tv, thin and uncomfortable seats, just overall disappointing."
Pros: "Check in was done quickly"
Pros: "We left early than the schedule so it was more than on time."
Cons: "Comfort wise. It was noisy."
Pros: "The flighy time"
Cons: "Seats are not comfortable, the change on the gate departure."
Pros: "How Frontier used to be"
Cons: "- Bag fees ( every other airline allows 1 carry on and 1 personal item at no extra fee) - Terrible customer service... My app said I checked in successfully online the night before my flight which was not the case when I arrived at the airport kiosk in San Diego. I was 1.5 hours early for my boarding time and ended up missing my flight due to no representatives at the counter and a 90 minute phone call with Frontier customer service. I am a frequent traveler and use Frontier for 90% of my flights. I will soon start flying with other airliners and build points with them as I am fed up with the lack of organization and care that Frontier has for its customers. I should be compensated for all the troubles I have been through with Frontier over the past few years!!"
Pros: "The initial price."
Cons: "This my first time flying frontier and hopefully my last. What a disaster of an airline."
Pros: "See my comments on the flight from San Diego to Denver"
Cons: "See my comments on the flight from San Diego to Denver"
Pros: "That I got home! The crew and flight team tried to keep us on time even in the face of some difficulties."
Cons: "Babies cried the whole flight and the seats are hard and do not recline... this is kind of a must on a redeye flight. Babies crying on a flight is not the airlines problem, but I think policies that allow babies on a flight like this is a bad decision. Additionally, the flight crew didn't even offer to assist the mother with a juice or cracker- nothing. The only relief came from another passenger 6 rows back that bought the child a snack. A little service goes a long way."
Cons: "Was not aware they charge $40 per bag for a carry-on until we got to the ticket counter. The seats were very uncomfortable and I was very surprised you need to pay for drinks, which on any other airline would be complementary. Overall, very dissatisfied."
Pros: "I used to love flying Frontier—the airline with the cute animals on the tail of the planes. Now I call them the F word in airlines. If you want to fly Frontier, I want to make sure you’re forewarned. Their slogan is “A different kind of animal.” This animal is very cunning. And slightly savage. First, if you’ve been suckered into their $59 airfares, you already know what’s waiting for you. Wait. You actually want to fly back home? Well you’ll end up paying the same price as you would most any other airline. But wait…what’s this? Actually, their rates are about $100 cheaper than normal. What they don’t tell you is, they charge $30 for you to carry on your own baggage. I always thought it was ludicrous to charge me to carry my own bag onto a plane. Keep in mind that’s one way. So it’s $60 round trip. And that’s their discounted rate if you book online. It goes way up if you’re one of the unfortunates who wait till you’re at the kiosk to settle up with the Frontier Friskers. Oh, you say you want to actually choose your seat? That’s $13 minimum. For each leg of your trip. Don’t be surprised if they figure out a way to charge you for each leg of your body. That’s for a normal seat. If you don’t cough up the $13, they’ll randomly seat you wherever they want. I wouldn’t be surprised if they counted the lavatory as a possibility. So, that’s $60 for your own carry-on luggage. And a minimum $26 if you dare to choose your own cheap seat. Hmm. That $100 savings is looking rather slim right now. Speaking of slim, that describes their seats. And they don’t recline. You’re straight upright your whole trip. And the padding is about as comfortable as a cheap mattress in a cheap motel. The best way I can describe the feeling: Say you’re on Sesame Street and your job is to sit on the capital letter ‘L” for two hours. So while spending what feels like an eternity in L, maybe you’d like something to quench your thirst. That’s $1.99. Water? $1.99. A snack? $2.99. I’m surprised they don’t charge for toilet paper. By the square. (To be fair, I just learned that a cup of water is actually free. “For today,” said the flight attendant. “That could change.”) Nice Surprise: The people who work for Frontier are generally nice. But if this is the way Frontier treats their customers, how do they treat their employees? Do they make their mechanics buy their own tools? I wrote to the company to let them know how hugely disappointed I am with their changes. I never got the courtesy of a reply. I somehow like to imagine the CEO, in the true spirit of “no frills”, answering each customer letter by himself on an Olivetti typewriter from the 1970s. But I kind of doubt it. So there you have it. To be forewarned is to be forearmed. And if you have four arms, well, you might just fit their new slogan. Frontier Airlines: A whole different way to treat people like animals."
Cons: "Frontier's low fares which are deceptive. They charge you $60 for carrying your own bag! They charge you $13 per leg for the "privilege" of choosing your seat--even the normal seats. They charge you $1.99 for basic sodas offered by most every other airline for free. And they charge you $2.99 per snack. The seat are slim, terribly uncomfortable with virtually no padding and they don't recline! They don't respond when you write them."
Pros: "The seats are comfortable."
Cons: "Did I mention that half of the flight was missing their luggage??"
Pros: "Boarding process was easy Crew were attentive On time I didn't pay for a seat, but got a window anyway"
Cons: "Checked bag and seat fees Seats do not recline Charge for water! Tray tables are half the size of typical trays, but I guess since they don't feed people, it's not much of a problem"
Cons: "My flight never happened. I was supposed to fly on a Thursday, but because I was passing through Denver and a blizzard had closed the airport the DAY BEFORE, Frontier's flight was cancelled on Thursday. First I spend an hour and fifteen minutes on hold before finally giving up and calling back in the middle of the night. Then I waited fifteen minutes to speak to someone, who informed me that the earliest they could get me a flight would be TUESDAY. That is FOUR DAYS from my day of departure. My only options were a refund or a Tuesday flight. I asked to speak to a manager, but the employee refused to transfer me and eventually hung up on me. This was hands down the worst customer service experience I have ever had with an airline. I am still fighting for a refund, after I had to purchase a day-of flight with another airline to reach my destination. It required me to fly from a different airport and to a different airport, which was a nightmare for my other travel plans. Needless to say, I will never fly Frontier airlines again, and will never recommend them to anyone."
Pros: "Cheap fare."
Cons: "The remodeled interior puts the seats closer together from front to back and don't recline. That also limits the size of the tray table, which is tiny. Even as a tiny, short person, it was uncomfortable. For anyone of normal stature it would be torture. Paying for a "better" seat appears to provide very little if any added benefit, just keeps your party together. There is no entertainment, movies, music, or wifi so bring your battery pack charger. There is only expensive junk food to eat. My only option on my coast to coast flight was a red eye. So you arrived just wiped out. So if you do this to save money, in my overall assessment, it's just not worth it. I'll never do it again."
Pros: "overall it was good."
Cons: "I HATE the bag fees"
Pros: "Cheap if you have baggage."
Cons: "Cheap. No included snacks or drinks. No real tray table. Seats don't recline. Have to pay for all bags."
Pros: "Great company, good service, no complaints"
Cons: "You have to pay for food"
Pros: "Flight was cancelled due to weather.. we understand. Leaving my 70 yr old mother at the gate for 8 hours...not cool.Tried calling airport, Frontier airlines...and besides giving my m,om a place on next flight at 6 30 am. No one and I mean no one at Frontier tried to help us get a safe place for my mom. Instead we got an international call center with a nice operator that did not understand us. You really need a call center in America, with real people that belong to our culture. Stop sending our customer service off our country...and for a change hire americans. By the way I need you to give my mom 5 free flights to Denver and to San Diego Round trip. Thanks!"
Cons: "Baggage fees were ridiculous and the seats were very uncomfortable. Take off and landings were very rough."
Cons: "The flight was delayed 2 hours, and they didn't even offer coffee or refreshment on the plane as compensation for our delay since we missed our dinner with our loved ones."
Pros: "Very nice crew. Smooth boarding - quick and efficient."
Cons: "Seats very uncomfortable."
Pros: "Super low rate - on time flight a day after a massive storm blanketed Denver with a foot of snow. I assume I have to pay for each breath I take on a Frontier flight so it's never a surprise. A la carte is fine with me when a 3,000 mile round trip is $81.- Nice attendant at luggage check-in moved me to a window seat which was appreciated."
Cons: "Frontiers website is the worst in the airline industry."
Pros: "The crew was great. We flew into some particularly bad weather and the cockpit crew did an excellent job landing the airplane. Some passengers even applauded once we were safely on the ground. The fair was - reasonable. The plane appeared to be new-ish and was pretty clean."
Cons: "A fee for EVERYTHING. I think I knew Frontier charged for everything but forgot when making my last minute reservation to see my ailing father. When it was time to check in on-line, it appeared every seat was either considered a premium seat or was not available. Middle seats and seats near the lav were considered premium. And the fee was either $20 or $35. I elected not to pay for a premium seat and took my chances that I would actually get a seat when I checked in at the counter. I believe they also charge for soda."
Cons: "No free soft drinks.."
Pros: "All the crew and do tier employees I interacted with where very friendly and curious! I had a broken leg and they made sure that I was taken care of"
Cons: "The seats we're very hard... No leg room at all (even in the stretch seating area. I was not offered any complimentary snacks or drinks."
Pros: "Flight was on time and staff were friendly."
Cons: "Was not aware that I would have to pay for baggage until trying to do online check-in. Very expensive...and who charges for a carry-on?? Tray tables were a joke - you couldn't fit anything on them. And you had to pay for drinks and snacks. Felt like I was being nickle and dimed which left a sour taste in my mouth."
Cons: "AWFUL. I arrived at the airport 1 hour and 10 minutes before my flight. I attempted to check in at a kiosk, which failed and I was told to line up to see a clerk. I got in the ticketing/check-in line and was waiting for a while when a clerk asks if anyone was flying to San Diego and that they were in the wrong line. I was redirected to the additional services line, and when I finally saw the clerk, was told that I had missed the 45 minute check-in deadline. They refused to help me look for another flight, and was told my ticket was nonrefundable even though the misdirection was the airline's fault and their lack of communication. They should've posted signs if passengers on a specific flight needed to be in a specific line for check-in. Furthermore, their lack of willingness to rectify the situation was just a poor demonstration of customer service. I will definitely not be flying with Frontier ever again."
Cons: "I have flown on several different airlines thru out my lifetime but Frontier is the worst. All other airlines give you soda and coffee for free. Frontier charges you $1.99 with a credit card for a cup of coffee. I flew from DIA to San Diego Dec 23,2015 with a carry on bag. But coming Home from San Diego to DIA Dec 27.2015 my bag grew 2"inches longer and I was forced to pay a extra $45.00. It's was the same carry on bag I took to San Diego. I travel a lot and know many people all over the United States who travel and I would not ever return flying FRONTIER or would I recommend it to anyone else. P.S. I measure my carry one bag before I left Denver. Poor service!!!!!"
Cons: "Flight attendant put his dick in my face!!!"
Pros: "It was a short flight, the customer service rep waived the carry on charge for me."
Cons: "Flight was delayed an hour. Food was EXTREMELY expensive. Non alcoholic drinks weren't free like most carriers. Seats didn't recline. There is a $40 carry on fee for luggage! $60 if you wait until you get to the gate. (The at gate rep was kind enough to waive the fee for me however) No on-flight entertainment. This plane was BASIC. No wifi, no tvs."
Pros: "Everything was great! Not sure why everyone else had so many issues : / As far as people being charged for carry on bags, they just didn't read all the details, but that's not the fault of the airlines. My crew was fun and helpful, although I didn't need anything. I would fly with Frontier again!"
Cons: "Need: better menu options, more comfortable seats, better sized tray tables, $30 for a carry-on is ridiculous"
Pros: "Nothing in Particular"
Cons: "Seats , please are not comfortable"
Pros: "Crew were good. Seating was awful. Very uncomfortable because seats don't recline."
Cons: "Seats need to recline and the cost of luggage was ridiculously expansive. I won't be using this airline again mostsly because of baggage costs."
Cons: "I booked the flight and paid for it but because of the very bad customer service I couldn’t use it! So sad."
Cons: "55lbs Suitcase cost $105! That was the worst!"
Pros: "The price was unbeatable. One of the flight attendants was very comedic in her intercom speeches."
Cons: "At the airport check in, over 100 of us stood in line to drop off bags for TWO HOURS with no Spirit staff in sight. When the staff did arrive, they were slow about helping us, laughed and joked with each other ignoring us, and not even apologetic. Once they began taking bags, they weren't friendly or even very attentive. The flight attendants paid little attention to the customers...stayed all up front eating, talking to each other, or on their electronic devices. The seats are very cramped, uncomfortable, and had no pocket or way to recline (unless you paid extra). There was no complimentary snack/beverage options...not even water...and this was for a 3 hour flight. The overall staff was not friendly or inclined to be helpful."
Pros: "Friendly & humorous crew. Pleasant flight overall. Loved the in flight surprise."
Cons: "Water should be available for free."
Pros: "Prompt, took off on time. Seat was excellent."
Cons: "Nothing comes to mind"
Cons: "2 hours late"
Pros: "i am pregnant and the flight attendant was so sweet to give me a free ginger ale and continued to check on me because i was getting very sick on the plane right. great service."
Pros: "The crew was nice overall. You can have coffee raffles for free. Seats weren't too bad for 5 hours flights."
Cons: "The Microphones were too loud. the crew talked too much trying to sell the rewards card. It was frustrating that the carry on is too expensive. I paid $100 total for my carry on. I thought I was saving money using this airline but I end up paying more for fewer services. My flight was 5 house flight with no wifi service. nothing to entertain with. I don't think I would take this airline again unless its 1-hour flight with no carry-on."
Pros: "Cheap cheap cheap"
Pros: "The flight went well"
Cons: "Payment for baggage"
Pros: "The whole experience was absolutely wonderful. I will fly spirit as often as I can for the destinations I fly to. Great service, and very importantly to me, very good to active duty military and veterans. Big thumbs up!"
Pros: "The flight attendants were really nice"
Cons: "The flight attendants were incoherent on the flight back"
Pros: "Nothing at all. All of the general staff was horrible and I dare say ghetto."
Cons: "The flights policies. The staff. When I got there I went to check in to a kiosk, it read arrow and directed me to the airline desk. There I was.charged $55 to carry on my bag. The plan was to check in and pay for my bag at the kiosk which would have been $21 instead of $55. For their troubles, I supposed. What a rip off. Then on my boarding pass they put 0 bags where I was then asked for $100 fee to check my carry on at the gate. Why would they put 0 bags?!?! Thank God I had my receipt with me and I dodged that extra expense. The staff was so rude. Worst flight experience of my life! They make TSA look great."
Pros: "Crew was super funny with explanation of preflight instructions"
Cons: "No free drinks food"
Cons: "12 hour delay"
Pros: "The best part was the low fare I found through kayak for a one-way trip from Vegas to San Diego."
Cons: "I didn't like the people sitting behind me and the older gentleman flight attendant had a sense of humor that was a bit off-putting for me personally. Maybe others enjoyed it, but not my cup of tea! The flight was initially delayed upon arrival by at least 30 - 40 minutes. No assistance to be found at the gate. Then an additional 20 or so minutes delay after all had been seated for two passengers, one of whom could barely walk straight. These two kept the entire plane waiting only to get off before take off. REALLY?? What a cluster. Will not be flying Spirit again."
Pros: "The planes are new so there's that."
Cons: "The flight was delayed 3 hours due to leaky breaks and they didn't have the air on so we all sweat to death until someone decided to flip the ac switch 2 hours in. The tickets are so cheap cause you have to pay for eeeeeeeeeeeverything! You have to pay for a carry-on, a drink, to have the service desk check you in, etc. I'm surprised they don't have a coin-lock on the bathrooms or individual oxygen masks that they charge you for."
Cons: "2 hour delay, so had to jump on SW flight to make my meeting."
Pros: "Creating my own itinerary through a 3rd-party (Kayak) online reservation agent, I was unaware of the $52 add-on baggage fee. And when I tried to use the electronic kiosk to check in, it was not functioning properly. Although it not just Spirit Airlines, but I feel as though these additional fees aren't spelled out to the consumer well enough and therefore are somewhat disingenuous in their relationships with their customers."
Cons: "Late boarding due to delays from previous flight."
Pros: "Well we landed in our destination so that was good"
Cons: "- gave me the wrong ticket at checkin - armed guards boarded the plane and removed a passenger - We then had to deplane and rescan - Bumpy ride and terrible seats - 100 bucks if you need to check a bag at the gate"
Cons: "Boarding, food? that's funny!"
Pros: "Ticket prices, Crews very Open friendly altitude."
Pros: "The most memorable was the cute stretching exercise the stewardess had us do at landing. We all got a good laugh. I enjoyed my trip back home. The Captain kept us informed of things alone the way...(I haven't heard that being done in a while) I was happy that has started back up, and he got us there early. I love flying Spirit."
Cons: "How sooooo many seats have become a price to pay now to sit on the plane, and they don't even recline."
Pros: "The flight was delayed for a while because of weather, it was a nice flight."
Pros: "Worst flight attendants and nasty attitudes"
Cons: "$55 charge for carry on without warning Nasty attitude flight attendants Didn't even give me a plain cup of water on the plane without a $3 charge that's dosgusting rude and inhumane"
Cons: "Too many limitations. You don't save anything because you have to pay for everything. Other airlines have a 50 pound Spirit is only 40. I had to pay 25.00 more for 3 pounds after I had already paid for luggage"
Cons: "The world's worst airline was delayed virtually all day and did not return us to Detroit until past 1:00 a.m."
Pros: "Decent experience. There was no entertainment, and I didn't get any food. I didn't like having to pay 45 dollars to bring my backpack with me, (both ways = $90)"
Cons: "It got delayes almost 3 hours."
Cons: "The gate agents in Chicagp were rude and gave us incorrect information. They were chatting with their friends instead of answering our question. Then she told us we could use a different security line. When we went over there, we were told if we were flying spirit we had to use the long one on the other side of the airport! Our flight was then delayed twice, when we asked for an update, the gate agent was again rude, though she did eventually tell there was something wrong with the floor of the plane. Once we were on the plane, we were stuck on it for another 45 minutes before we took off. Baggage claim in Chicago was also a mess. There was only one carasaul and it took about an hour to get our bags. Our ride had to circle for an hour. We will not be flying spirit again."
Pros: "The man at the counter was nice enough to upgrade my seat after seeing I was military and had to pay an insane amount for my baggage."
Cons: "I am NOT saying that the military deserves hand outs. We don't, we just do our jobs. I do however feel that the baggage fees were ridiculous. I have never flown with an airline that charges for the overhead bin.The money you "save" on a plane ticket is all added back on with the baggage fees The crew did not appear to be enjoying their flight, which during holidays can be stressful and I understand that, but this is their job. My flight to Texas was absolutely awful, I had children yelling obnoxiously behind me and even the stewardesses noticed, but they didn't say anything even after witnessing the child kicking the back of my seat repeatedly. One of the bathrooms was also out so there was a line of people down the isle. I personally did not like knowing that a bathroom was out of order because it made me wonder, what else was wrong with the plane? I will NOT ever be flying with spirit again."
Cons: "cost of luggage is ridiculous. cost of snacks is overly ridiculous"
Cons: "Paying 100 per luggage Is oultrageous!!"
Pros: "The walk off the plane."
Cons: "There was no obvious indication before booking these flights that I would need to pay for a bag. That should be in bold letters and flashing at the person buying the ticket. I was very mislead and plan to never use your air line again. Also, my chair area was not cleaned. There was used tissues and a barf bag in front of me the entire flight. I could have gotten sick because of your negligence."
Cons: "They lost my luggage, been 4 days and the customer service has done virtually nothing"
Pros: "Cheap fare"
Cons: "Extremely dry air quality causing itchy dry throat and eyes in multiple passengers. Extremely aloof and poor attitude of flight attendants. Crew was clueless and arrogant about their ignorance on connecting flight information."
Cons: "Though the flight was delayed an hour and a half without notice the flight crew still made it a rather easy flight."
Pros: "I like that the seats are not as tight as before. There is some leg room on the regular seats. They are nicely padded, but could use a little more in the bottom of the seat area. Little offerings of snacks as has become the usual on flights. Everything seemed to go smoothly. I like how friendly they were with pets. Even a pet that had no crate, of which I am sure they made an exception. The dog was totally well mannered. I like flights that are kind to pets."
Cons: "I didn't like a charge for a regular drink. I didn't like the huge baggage and seat selection fees."
Pros: "It was cheaply priced. Crew members were pleasant."
Cons: "Being delayed with poor excuses having to do with paperwork."
Pros: "Easy flight, on time."
Cons: "Always changing gates always changing gates in Cabo in Cabo."
Cons: "Lost baggage, delayed departure, very unhappy staff. Nothing was good. They Nickle and dime you and claim they are a good deal... They are not!"
Pros: "Be prepared, the fare is cheaper because anything you do will cost money. Talk to the counter rep $10, carry-on bag $55, check a bag $55. Stay away I save $40 to loose almost $200 in fees. Oh yeah and it extra to board early and/or pick your seats!"
Cons: "The better question would be what did I like? Ehh nothing!"
Cons: "Nickel and dimed on every service"
Cons: "Fees are too much. Uncomfortable seating."
Cons: "The customer service"
Pros: "Its ver y fast"
Airlines flying from Puerto Rico to San Diego have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico to San Diego
Masks required on board, masks provided on flights from Puerto Rico to San Diego
Social distancing seating
Middle seats unavailable to book on flights from Puerto Rico to San Diego
Testing for antibodies, testing for symptoms for flights from Puerto Rico to San Diego
Waiving of change fees. Search flexible flights from Puerto Rico to San Diego