Great flight with a terrific crew. Uneventful and early arrival. Thank you.
It took so long to do a baggage drop and it was bad enough. I had to go to the extreme end of the terminal because it’s a USA flight and go all the way back to the center indigo to security.
Seats were comfortable, 8 hours. One flight attendant was not appropriate in his verbal response: "Please, DON'T touch me.", after being tapped near his elbow after being made unaware he skipped serving me & had passed further down the aisle.
Premium economy is like the forgotten class. Aside from meal service never saw a flight attendant. Any additional beverages required going to the very back of the plane to request and there was rarely an attendant there. Seat leg / foot rest hardly elevates and not well suite for someone under 5’6. Bulky armrests
Delta One upgrade it would have been great if my tray extended (it was jammed and wouldn’t pull out), seatbelt had too much slack & my little cabin door didn’t close properly
Seats comfortable, service and food very mediocre, staff not very attentive, worse than many other our flights with Delta.
Overall good experience; however, there was one flight attendant who was rather rough compared to everyone else. Everything else was good: entertainment, food. Delta keeps on delivering! Thank you!
Crew blocked exits to front of ship with galley carts. Also split five person family apart on international flight without fixing.
Convient flight. Good experience. No complaints other than the food quality seems to have decreased.
Our seats were comfortable with adequate room to stretch out and recline. The food was tasty and served it just the right intervals. Our flight attendant was extra attentive and friendly. Flight arrived early. And the most turbulence. Overall that’s good and experience for an 11 hour flight as can be hoped for
Very bad because the flight was delayed from Palermo to Munich and we lost the intercontinental connection in Munich to Orlando Florida. We arrived before the flight leaves but they did not took us into the plane. They did not give us any compensation for all the damage they made us by taking another plane to Washington DC and then fly in another connection ton Orlando. We had to experience a very stressful situation. We were very exhausted after all conflict. We need a compensation for this bad expirience. .
I was never able to use this flight. I booked my flight through KAYAK, using cheapfaresflights, and the agency did not book the ticket correctly. When I went to check in for my flight in Rome, my details had changed. My name was incorrect , and the itinerary was not what I had paid for. I was unable to board the flight and I had to purchase a second ticket at considerable expense. Unfortunately, no one at KAYAK or Cheapfaresflights was able to help me. They both shifted the blame on United Airlines, United Airlines was able to provide me a full detail that the error occurred on the travel agencies side. I consider this fraud and will pursue it further.
Be aware that your carry on is no longer a carryon. They go by the weight not just the size. Because we were forced to check them we missed our connection. Waiting over half hour at the luggage carrosol. Also, this added inconvenience happened because they "kayak" changed our itinerary knowing our connection was almost impossible, they wouldn't make different flights. Will never book the flight through KAYAK. USE the carrier for direct.
Nice people, efficient and professional, high quality, and well-run. Everything you want in a flight!
Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.
Had to put carry ons under seat and had no legroom!!!
United Airlines might as well call themselves ‘Spirit’ or ‘Frontier’ at this point. The they cram you in like sardines in worn-down chairs like the discount airlines do. Maybe I’m just old so I remember when they were a good airline to fly with.
The cabin was a bit warm, and I felt pretty cramped in my seat. The pilots did a fantastic job flying. Landing is my least favorite part of flying, but I didn’t clutch my husband or the seat in front of me when they landed at Dulles.
The last leg of my flight did not exist so I was stranded in DC overnight.
Good staff and service Comfort during flight could b better
Crew was very friendly and accommodating. Main enter was good but snack could be better. Perhaps adding fruit would be an excellent option.
Business was very pleasant. Fantastic staff. This is the longest I’ve slept in business class going transatlantic in years!
The flying experience is excellent. The seats are very comfortable and spacious. The staff is professional, attractive and efficient. The ITA business class lounge in Rome is poor. There are no comfortable seats for long layovers. It’s too crowded. The showers are too few and the towels are of extremely poor quality.
Stews were nice. Plane was very old. Some of the mechanics for travelers outdated. Not enough bathrooms. Hideous food.
The staff was very good, the only thing was the air conditioning wasn't working during the boarding process so it was very hot inside the plane until we got airborne. The food wasn't great, the chicken was dry and hard to cut, the ravioli was ok and the little pizza pocket thing was pretty bad. Other than that is was a good flight all around
Better consideration for families traveling with a disabled person. They insisted each person hold their own boarding pass on their own devices and gave us a hard time accepting eight boarding passes on a single device.
Crew was good. Very nice staff. Wine was good. Problems- no AC while waiting for takeoff. Long wait so we should have been more comfortable. No water for quite awhile. Food should have been better for an Italian airline. Chicken was pressed rounds of processed meat- not tasty. We had only one hour for our connection- ran through airport- plane waited for us and staff was helpful.
I liked nothing. Communication to passengers was poor to non-existent. No sense of urgency in providing information from gate changes, baggage drops, and cancelled flights (which happened with no assistance available). This airline is a joke.
the flight from Palermo to Rome to SFO is better than the flight we come although the get-off time is still 20 min late.
It was a short haul trip, so food and entertainment weren’t a big issue
