Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Cons: "Headphone port was plugged full of something"
Pros: "The crew was great. However I have had issues with take offs and landings with Alaska the last two times I’ve flown with them. Literally have been stuck for more than an hour on the tarmac both times."
Cons: "I think that Family’s with young children need to have their own area in the plane. I was screamed at and kicked by children for most of this flight. The extra hour on the tarmac was torture."
Pros: "Love the entertainment options with my own device, food, and power at the seat"
Cons: "Entertainment was disrupted. Departure was delayed by delayed departure of the previous flight without enough explanation to those of us waiting to board"
Pros: "First time flying with Alaska, and I am very pleased!!"
Cons: "Could not ask for a better service!!"
Pros: "Comfortable and relaxed cabin"
Cons: "Friendlier crew as no smile and pleasantries"
Pros: "Alaska is the friendliest airline, throughout every touchpoint we have with them."
Pros: "The crew"
Cons: "Communication with delays and seat changes when planes change."
Cons: "Flight delayed. Delayed. Delayed. Seat changed without notice. Flight attendants were a bit rude."
Pros: "Crew was amazing Plane clean great Pilots awesome"
Pros: "Um rude staff who couldn’t even be bothered to tell us where we would claim our bags, with ORD being a bit unclear for Alaska Airlines. Seriously, just communicate and be polite human beings."
Pros: "The cheese and fruit tray is great."
Cons: "Boarding takes forever. The seats are too narrow."
Pros: "Arrived 30 min early"
Cons: "Having a gate at ORD. Waited on runway for 1.5 hours"
Pros: "The crew, boarding process, baggage check in, everything really is just a breeze."
Cons: "Please refresh the seats a bit. I know space is limited and getting tighter all the time, I get that, but please improve the comfort of the seats. They're unbearable after 30 min."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "The boarding was very smooth"
Cons: "The crew didn’t look happy The coffee was cold didn’t have enough creamer and water!! The flight attendant looked really mad serving it"
Pros: "Nice seats with good legroom"
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "All the stewardess' and pilots were very friendly and even noticed that they were friendly to one another. Planes were clean, seats were comfortable. It was my first time flying at 54 years old and the stewardess' checked with me several times to see how I was doing and even the pilots spoke to me about my fear of flying prior to take off. All in all Alaska is great to take care of their passengers the way they did. They seemed to go the extra mile on both my flights."
Pros: "Boarding process was smooth and efficient."
Cons: "Flight was super warm!!"
Pros: "Several great movie options."
Cons: "No free, little packs of food, and very small options list that was overpriced."
Pros: "Great crew. Boarding process."
Pros: "timeliness, courteous, comfortable, charging outlets at every seat."
Cons: "weak movie selection"
Pros: "New aircraft with plugin for laptop, free movies, and WiFi for a price. Friendly and professional crew. Totally productive flight. Alaska Air is my new favorite."
Pros: "I liked the food options and the entertainment. Staff was really friendly too,"
Pros: "On time."
Cons: "Slow boarding and deplaning."
Pros: "The flight was comfortable"
Cons: "Everything was good"
Cons: "Put on an American carrier despite having booked with Alaskan. Told the wrong gate. Then told the incorrect boarding time at the correct gate. Missed flight due to gate keeper. Had to gheck my back on the next flight despite ample room to carry on. EVERYONE that works for American Airlines is incompetent, rude and terrible. I WILL NEVER FLY YOUR AIRLINE AGAIN. Your company should be sold off and every employee fired."
Pros: "A straight flight"
Cons: "The fact that I watched the crew throw my luggage 5 feet and broke things in my suitcase. The won't do anything about it"
Pros: "Everything other than the seats"
Cons: "Seats. Especially when I paid more for Exit seats and found out the first row of exit seats did not recline."
Pros: "Friendly crew, clean plane, loved that there was USB and power outlets in every seat, on time departure and arrival"
Pros: "Friendly cabin crew, wonderful food, spacious aircraft, wonderful option to get a tablet to watch a movie. Loved being able to plug in at each seat with USB charger etc."
Pros: "The aircraft was comfortable. I just had a standard coach seat and it was as roomy as other airlines premium economy seats. Alaska airlines had reasonably priced food and drinks, and the entire flight crew was friendly and professional. I also liked the free GoGo texting feature."
Cons: "For some reason the airplane left the gate about 40 minutes late. It was also very difficult to hear the announcements from the flight deck. The only announcement that came through loud and clear was the spiel for the Alaska Airlines credit card."
Pros: "I have been very pleased flying Alaska Airlines."
Cons: "This flight was rather turbulent but not the fault of the airline. Still on time."
Pros: "Great service. Offered me a seat switch on full flt! Internet was tough and not working well but gogo almost always is. That was minor. Easy nice flight."
Pros: "Very professional staff yet personable, helpful with questions r/t the flight. Great flight and great landing! I love that you do not have to pay for every single thing and that the weight limit on luggage is still at 50 lbs! Definitely will use this airline again!"
Pros: "My flight was on time and checking in was made super easy and fast. One of the flights was a bit delayed but that was the weather so I didn't even mind because the staff was attentive."
Pros: "The crew was friendly."
Cons: "I was not allowed to use the restroom when we still had 20 minutes or so to land. As they were collecting final garbage, the restrooms were locked and I was not allowed to use them. I can understand cutting off the use of them once the flight crew is seated but they were still walking around and I really had to go. I don't recall a warning for this. If there was an announcement it was not audible over the hum of the engine. I'm very dissatisfied about that final part of my experience."
Pros: "Crew was very friendly"
Cons: "ran out of many meal types"
Pros: "Everyone was very friendly and they made sure to fit all carry on bags in the cabin rather than having any of them checked. Boarding from the rear of the plane was a different approach, but a nice change."
Cons: "Wondering why a very intoxicated man was asked to sit next to me. He had two deep cuts in his fingers, couldn't focus on sitting down, awful hygiene, was sold two vodka cocktails, and he hit his eye on the straw because he fell to sleep then woke up to drink more. I felt very uncomfortable throughout the entire flight and would like to speak with someone from Alaska Airlines."
Pros: "Both my flights were great, and especially my outgoing flight from Chicago, the attendants at the gate were amazing. I don't think I've ever met more helpful, nice attendants--nothing seemed rushed, and they were helpful and happy. Similarly, the attendants on the flight were really nice and cheerful. Flights left on time, and I got in early on my first flight. I've flown a lot in the last year, but this was one of my better experiences with an airline. Check-in was really easy too."
Cons: "I requested an aisle seat because I have broad shoulders and a knee that hurts if I can't extend it. EVERY TIME a particular stewardess would pass, she'd SLAM into my shoulder, with no care or apology. This was very hard to enjoy a drink, or sleep, or do anything on the flight."
Pros: "Wonderful seat and attendants."
Pros: "The staff was friendly and efficient"
Pros: "Seats, beer selection, very friendly staff I will be flying again if I get the chance and I never say that anymore about other carriers."
Pros: "Not much at all really. Getting off the plane was nice."
Cons: "I didn't like being at the airport all day to be within 15 minutes of boarding and all of the sudden the flight was delayed 5+ hours. I could have gotten a hotel for the night again. Then after we get on the flight we have to sit in Seattle for an hour and a half because they had to fuel the plane up and switch crews. Not impressed."
Pros: "Efficient boarding and on time flight-crew was friendly and helpful."
Cons: "Being between two big men, I felt squished in the middle, so I don't know if the seats are smaller than other airlines, or just my situation, but sleeping was pretty much out of the question, as I could barely move."
Pros: "The crew was great and professional."
Cons: "No complaints. Everything was perfect from the boarding process to disembarking."
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Pros: "It’s always a joy to fly with JetBlue. The staff is so courteous and friendly. It makes the flight that much more enjoyable."
Cons: "Everything was perfect."
Cons: "Flight was very delayed, waiting on pilots to arrive. The. We sat on the runway for a long time without leaving as well. Crew also made us gate check bags when there was still plenty of overhead space left on plane."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "The seats were comfortable, and the crew was friendly."
Cons: "Entertainment units were just there for the sake of it, and didn't actually provide any entertainment"
Pros: "The seats are comfortable with enough leg room."
Cons: "My husband's display controls didn't work. We didn't ask for help as he planned to read anyway."
Pros: "Simple and easy flight, boarding on and off no big deal. Using your phone as a boarding pass is a great plus. Skipped the check-in process and breezed through security."
Cons: "Person I was seated next to, older women was really fidgeting and bumping me through the flight."
Cons: "JetBlue is amazing and my favorite airlines for domestic travel."
Pros: "Plenty of leg room in economy seats."
Pros: "Seats were comfortable and roomy"
Cons: "Tv could have worked better"
Cons: "clearly communicate delays. We had no idea what was happening or what our options were."
Pros: "Boarding was fast and easy but that may have been because it was a small plane."
Cons: "After landing we sat on the tarmac for 2 hours! This is unacceptable. The gate was occupied by a plane having mechanical issues. This was the second time I have flown JetBlue and the second time I’ve had to sit on the tarmac for hours because of some sort of issue. Never flying JetBlue again if I can help it."
Cons: "We waited at least 8 hours in the delay and I wasn’t texted early enough to plan ahead. We waited in the airport and then we waited on the turnpike before take-off."
Pros: "Easy boarding and flight"
Cons: "There’s nothing special about jet blue anymore."
Pros: "LOTS OF LEGROOM"
Cons: "They have a habit of not being ontime"
Cons: "The new security check in with the automated bins."
Pros: "Huge leg room in coach. Free large bag of snacks and they didn't charge me for a snack box filled with chumous, bean dip, crackers, biscotti etc value $9. I thought Jet Blue was like Spirit, but its TOTALLY different. Not at all a budget level airplane or crew."
Pros: "I thought mostly everything was great. I haven't flown in awhile and expected much worse."
Cons: "WiFi dropped out pretty shortly after takeoff stayed out for the entire flight duration."
Pros: "Free Wi-Fi, TV Channels, legroom"
Cons: "Asked the stewardess to have a blanket and water she had not brought. Service was bad ."
Pros: "Extra leg room, comfortable, leather seats, cleanliness of the cabin, efficiency and friendly manner of the staff, assigned seating and enough room in the gate area to be comfortable. I also appreciated being able to hear and understand all announcements made in the gate area and on board by the support staff and the captain."
Cons: "Some passengers in the gate area were "seat hogs" sitting in one seat and taking up one to two extra seats for their baggage while people were trying to find places to sit, especially when we experienced delays.. This is not the fault of the airlines, however, but it occurs to me that there could be gentle reminders on in print or in announcements asking people to make room for other passengers."
Pros: "The early boarding for families with strollers and the comfortable seats with a little more space than other airlines."
Cons: "2 hr delay. Poor ventilation"
Cons: "I have a problem with my ears, and asked the crew for nozzle drops, they don’t have"
Cons: "Flight over 3 hours late leaving. Flight attendants rude, and nothing comped for drinks or food to make up for it. Had to circle for 45 min due to weather. Sat on tarmac 30 mijn on other end."
Cons: "I paid extra to sit next to someone with poor hygiene and a 3 year old who cried hysterically the entire flight. Worst flight ever"
Cons: "The flight was delayed 2 hrs. Engine as no flight permission problems. My seat was hard."
Pros: "Having a tv"
Cons: "Sound jack not working properly , older plane no amenities"
Pros: "The crew could not have been more helpful and pleasant making the delay bearable as they were overtly communicative w all via text, email, and in person keeping is updated! HIGHLT RECOMMEND and will definitely be flying again. :)"
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Cons: "Delay and 4 hours in the craft upon arrival to Chicago"
Pros: "The leg space"
Cons: "Delay and the space between seats"
Pros: "JetBlue has great staffdelayed by an hour"
Cons: "Delayed by an hour for a 2 hour flight!"
Cons: "Another plane mechanical issue causing another delay of over 2 hours."
Cons: "Two hours later leaving JFK"
Pros: "The crew"
Cons: "The plane being 4 hours late and then arriving in Chicago only to find out we have to taxi for 30 minutes because there is no free gate for us. I’m really tired and should have been in bed 5 hours ago"
Pros: "The crew members were very friendly."
Cons: "The overhead fan was very strong."
Cons: "There was uncertainty about departure time. The departure time changed several times. Landed in Chicago 3 hours late at 3 AM."
Pros: "Love the snacks and TV option"
Cons: "Delayed for weather ok but then we arrived but didn't deplane for almost 1.5 hours!"
Pros: "The free wifi"
Cons: "The tv"
Cons: "It was too cold inside."
Pros: "Everything on time."
Cons: "The seat in hard."
Cons: "Late flight delayed"
Pros: "Most of the basics were good."
Cons: "The flight was substantially delayed and when we got to Chicago we had to wait a long time for a gate agent so that we could deplane because only one gate agent was working at that hour (10:20 p.m.). Also, the flight delay notifications came after I was close to the airport and at the airport--earlier notifications (if possible) would help. The tv/movie portion of the entertainment was not working at all."
Pros: "Changed to 3 hour earlier flight WITHOUT extra "change fee". It was FREE !! Enjoyed in flight TV with FREE drinks and snacks. As United goes backwards in customer service and costs, JetBlue leaps forward. Good work JetBlue."
Cons: "More options in snack boxes and/or food items"
Pros: "Solid crew, comfortable flight, free tv and Wi-Fi"
Cons: "A few factors led to a 6 hour delay. Not necessarily Jet Blue's fault but it was certainly a frustrating day of travel"
Pros: "The plane had 2 wings"
Cons: "Staff is rude. Customer Service couldn't possibly be worst. All their food has meat in it. Staff is slow and incompetent. Never had a more dreadful experience with an airline. TAP IS THE WORST AIRLINE I HAVE EVER EXPERIENCED, and I fly 2 times a month."
Pros: "Everything Entertainment Early landing"
Cons: "The one member on the crew team was rude and harsh. Very poor customer service skills."
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Cons: "Delayed 4 hours on tarmack"
Cons: "Food offered in first"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "crew found me an outlet for laptop"
Pros: "Movies were good, once in flight it was a smooth ride"
Cons: "Communicate better during the delay"
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Pros: "Crew was nice and took care of us. We respected them and got it right back."
Cons: "It was no fault of the airline, but we got his with some weather delays which dampered our very long trip. Also, the leg room on the flight from Detroit to PDX was very small, we got lucky that we only had two people for our row of three seats. Let us stretch some."
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Overall experience"
Pros: "The seat was comfortable"
Cons: "Food was quite bad"
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Pros: "They let me sleep."
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats."
Cons: "I didn’t use many of the services since I slept for most of my flight. While I did enjoy the WiFi, it was kind of spotty throughout the flight. Some of my texts did not go through. On another note, this box forced me to type a negative response and would not let me go on to the next question until I submitted something. Additionally, it forced me to type over 50 words. This should probably be fixed for future use."
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Cons: "I received a message flight would be early but it was actually late...luckily it did not affect my connection"
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "The plane went where it was supposed to go."
Cons: "Check in lines were crazy long"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Pros: "The plane was really nice, food was good. I had a pleasant time."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "Great polite and personable crew. Quality food snacks that accompany the beverage."
Cons: "The seats weren’t very comfortable or spacious. And the get your seat at the gate process is a little unclear"
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "Good flight. Typical air travel"
Pros: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Cons: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Cons: "paying extra for leg room and checked bags"
Cons: "Unkindness of gate agent"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "No issue. Everything was good."
Cons: "Not much. Everything was good."
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "How reassuring the previous crew was that everything would be fine"
Cons: "They lied. Due to delays we got to plane 5 min before scheduled departure. But crew closed plane on our noses. No explanation. No consideration that most of airport was running late"
Pros: "Flight crew were excellent and very helpful with my kids."
Cons: "When I arrived at my destination, my bags did not make it with me. When I called in the morning, they said they would not be out for delivery until 11:30 am and had a 6 hour delivery window. I told them to hold the bags and I would pick them up myself."
Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Cons: "Were to plug a charger, pillows, tv screens"
Pros: "Crew did a great job."
Cons: "No entertainment. Copa app did not work on my phone."
Pros: "Crew were present"
Cons: "Poor entertainment, terrible food not very comfortable seats... older airplane."
Pros: "see previous comments"
Pros: "The crew was wonderful. They were very attentive throughout the course of the flight."
Pros: "It got me back to Chicago."
Cons: "It was so uncomfortable - the seats were horrible and the temperature on the plane was way too hot the entire flight."
Cons: "When boarding from Panama City, the airline security crew at the gate screening insisted on taking my empty water bottle, I assume based on US regulations, even though it was clearly empty. When I pointed out that in the US, there is no problem with empty water bottles-- and the extra security is due to US standards-- they said 'this is Panama' and refused to return the water bottle. The rest of the crew was pleasant onboard the flight."
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."
Pros: "The breakfast was good, warm, fruits were fresh."
Pros: "Great flight. Decent sized seat. Friendly crew"
Pros: "The crew was nice and the process was standard"
Cons: "For some reason both my friends and I felt it was a very uncomfortable flight"
Pros: "Staff friendly"
Cons: "Again food"
Pros: "The stewardess was very unprofessional and being racist"
Pros: "It was non stop"
Cons: "The plane was freezing and when I asked the attendant for a blanket she said they were all out"
Pros: "Always is on time"
Pros: "Having a direct flight to our destination won out. The crew members were polite and friendly."
Cons: "The seats are very narrow. The plane did not have in seat entertainment and the movie choice was awful. To add to the poor experience when boarding in Panama City, must pass through gate security with no access to a bathroom or ability to bring water on board. Given the inability to bring water, I would hope to have a water service at least twice during the flight in addition to the drink service with dinner."
Pros: "Smooth flight, made up for lost time"
Cons: "Very unpleasant experience with crew generally. Very surprising, given previous experiences with Copa."
Pros: "Made the trip feel easier with their kindness."
Cons: "It was hard to hear the in flight movie through the headphones but not a big deal. Still had fun."
Pros: "The staff are very friendly"
Cons: "Be late to my next connection"
Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"
Pros: "On time, clean, and non stop, the latter being the best! First flight was a newer plane, and appreciate the USB ports. Older plane on return flight, but got home safe and sound with a little extra time to spare. That's a good trip in my book."
Cons: "Nothing negative."
Cons: "No individual screen and no USB chargers. No snack or coffe before landing in an 5 and a half flight"
Cons: "No complaints"
Pros: "Copa has a reputation for being the on-time airline in Central America, and so it was for all 5 of my flights with them this trip. Customer service on the phone was really great, too. They got things done, and done the first time."
Cons: "The in-flight TV screens are old-school and not very good."
Pros: "I got upgraded to first class. Awesome experience"
Cons: "Flight was late. They didn't have personal tvs and the headphone jack is didn't work for it anyway. Food was horrible. Took wayyy too long to get baggage."
Pros: "Great staff and quick flight"
Cons: "Nothing at all"
Cons: "I asked for the temp to be adjusted, but wasn't able to get them to fix much. It was easily 80 degrees."
Pros: "The staff were very friendly. My flights were on time. Check in was easy."
Cons: "We did not have the little TVs"
Pros: "Food was decent. All Crew very helpful and polite."
Cons: "I wished the longer flight had personalized entertainment in each seat instead of the shorter flight. I could have watched two movies on the longer flight instead of just one."
Cons: "Why would you put a cartoon on to watch??"
Pros: "The food"
Cons: "Maybe a lil more movies"
Pros: "The food and service was great!"
Pros: "Considering their is no water for purchase after security the airline should offer much more water during the flight. I was only offered a drink once during a 5+ hour flight. I had to ask for additional water later on."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headset didn't work well."
Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."
Pros: "The crew were nice and they had good meal servir."
Cons: "We were in the last row which wasn't comfortable. The flight departed late, arrived late, and it took almost an hour for the bags to come out. The entertainment was also very poor."
Cons: "Nothing wrong. Complete perfection"
Pros: "Movie choices"
Cons: "Booked flight months ago and selected seats for my family to Panama and return. The flight there was fine. When arriving at the airport in Tocumen, the agent told us our seats had been changed to the back. They said it was because they changed planes. New seats were in the second to last row, uncomfortable, noisy, and near bathroom. Instead of moving seats forward this is what we received. Disappointing:.."
Pros: "All of my grievances regard the Panama staff at the airport and on the plane, the staff and services at O'Hare were top notch. Customs was extremely fast and efficient and everyone was friendly and did their jobs well. As far as the Panama airlines go, the food was okay, nothing special but not disgusting, and not all the flight attendants were unpleasant."
Cons: "The worst thing that happened was mean spirited security guards at the airport did a security check before allowing us to get to our gate. They forced us to dispose of a bottle of water that we had bought at that very airport. We were then quarantined into a waiting area with no seating and no access to other water, bathroom or food. Then on the plan we were offered beverages twice, so I was only able to get about six swallows of water from Panama to Chicago. Dehydration makes a plane ride a lot less healthy and comfortable. The staff was mostly unpleasant, the seats were really small and uncomfortable (more so than any other airplanes I've been aboard), and for some reasons they kept turning the main lights on and off, allowing us to sleep and then waking us all up for no good reason. Unbelievable."
Pros: "The people from Copa are so helpful answer questions I like that."
Cons: "Being an international flight of 5+ hours long, they only transmitted 1 movie."
Pros: "Don't you know this information already?"
Pros: "The crew on the plane was very nice."
Cons: "The staff at the Panama city airport while boarding were jerks. A couple of snobby women with attitude problems. Also there was basically no entertainment because it was impossible to see those little tv screens and even if yiu could see, you have to crane your neck. Also the lighting in this airplane was so horrid it was unbearable. Who chooses blue tinted lights? It's like flying in an industrial garage for 5 hours."
Pros: "Very nice crew"
Cons: "Limited alcohol"
Pros: "Wifi worked well. Good movie choices and food was simple but satisfactory."
Cons: "Timeliness, friendlier crew and better music choices"
Cons: "Seat confort is bad, specially for tall travelers."
Pros: "Everything was perfect."
Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Cons: "This flight had hidden bag fees. Also, it took over an hours for bags to come out the carrousel."
Pros: "The price"
Cons: "Everything is perfect Thanks"
Pros: "Crew was polite and welcoming. Seats were good"
Pros: "Crew was good"
Cons: "Had a 2 hour delay"
Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Pros: "Staff on board was great, super friendly & attentive!"
Cons: "Our flight was delayed by approximately 1 hour and 20 minutes & there was no mention of it from the crew. They were acting as if there was nothing going on and no reason for the delay. No actions were taken to compensate for the delayed flight."
Cons: "The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport."
Pros: "No tanta supervisión en el peso de maletas."
Pros: "*Food/Beverages provided *Movie/Show selection"
Cons: "*Person in front of me was reclining their seat way too far. I think flight attendants need to pay attention to this more and prevent other passengers from being an inconvenience. *Too many people using the bathroom at once. Luckily I was able to hold it in. Maybe allowing us passengers to use the bathroom on the other side of the plane might be a good idea."
Cons: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Pros: "It wasn’t a full flight"
Cons: "The flight attendants were too loud and not as attentive"
Cons: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Pros: "On time"
Cons: "They charge for luggage"
Cons: "My luggage was ripped with a box cutter or blade."
Pros: "I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!"
Cons: "We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!"
Pros: "I was able to get home."
Cons: "Check-in at GDL airport is completely insane! They should have a line for those who have already pre-checked themselves and just need to drop off their luggage."
Cons: "Did I have to pay for my baggage"
Cons: "Everything!!!! Í Will never fly with you again"
Pros: "No problem with the entire trip"
Cons: "Lack of quality entertainment on board"
Pros: "Everyone very nice people"
Cons: "Everything was great"
Cons: "Everytime we fly with Aeromexico our luggage is misplaced. This is the third time our luggage has been lost or forgotten. When asked for assistance not one flight member is there to help, and we end up waiting hours for assistance."
Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."
Cons: "My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth"
Pros: "Free light meal, drinks, and entertainment."
Cons: "My seat was moved even though i had paid extra for my seat."
Cons: "The lady at Aeromexico was rude and yawned in my face twice. she charged me for my luggage twice and told me to deal with it once I get home"
Cons: "Old plane, no movie played and there was no food served even though it said there was a meal included with the flight"
Cons: "Had trouble getting movies in English"
Pros: "Movies snacks coke very friendly"
Cons: "The reservation people at Aeromexico messed up my flight and kept trying to sell me more flights instead of resolving the issue."
Cons: "I am not sure if it's something new that you guys changed but on my way back from Guadalajara to Chicago they charged me for my luggage, but when I flew frome chicago to guadalajara they didn't charge me I don't know if it was something that change that I wasn't notified or what but I don't think that was fair that I had to pay without me being notified that there was a change if there was one , other than that everything else went great"
Pros: "Crew was very nice, food was adequate. Smooth flight!"
Cons: "The plane was old and extremely filthy. In flight entertainment was lacking, given the flight was over 3 hours I had expected more options."
Pros: "The crew was so friendly the planes are spacious and they give you a free meal and drink the movies and shows make the trip a lot smoother"
Pros: "Loved the movie selections."
Pros: "The economic price for the great service,because we can travel more often."
Cons: "The kind of sandwich too dry."
Pros: "Service, media access. Crew was very kind and friendly. Boarding was well organized by row number."
Cons: "It was a bit too hot during the flight even though I used the overhead fan. Other than that, it was a pleasant ride. Thank you!"
Cons: "The crew was so unpolite they did not let me board because apparently i was late and instead of helping me connect with another flight they told me they could not do anything...the crew at the checking was so rude...i missed my flight I will never use this airline again Delta was much better"
Pros: "Most of the Staff was friendly"
Cons: "No wifi, some staff were oblivious of how often they hit you when walking through the plane disturbing you during the flight. I started to think it was intensional. But the other staff were wonderful."
Pros: "We've been flying with Aeromexico most of the time because of their customer service. They're professional, and with a smile. We'd never experience any issues or delays. We also appreciate the fact that we get food which is something you don't get with other airlines."
Cons: "El clima"
Pros: "Wonderful crew Tasty food Quick boarding Clean plane"
Cons: "Limited leg space Baggage everywhere"