Cons: "The one member on the crew team was rude and harsh. Very poor customer service skills."
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Cons: "Delayed 4 hours on tarmack"
Cons: "Food offered in first"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "crew found me an outlet for laptop"
Pros: "Movies were good, once in flight it was a smooth ride"
Cons: "Communicate better during the delay"
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Pros: "Crew was nice and took care of us. We respected them and got it right back."
Cons: "It was no fault of the airline, but we got his with some weather delays which dampered our very long trip. Also, the leg room on the flight from Detroit to PDX was very small, we got lucky that we only had two people for our row of three seats. Let us stretch some."
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Overall experience"
Pros: "The seat was comfortable"
Cons: "Food was quite bad"
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Pros: "They let me sleep."
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats."
Cons: "I didn’t use many of the services since I slept for most of my flight. While I did enjoy the WiFi, it was kind of spotty throughout the flight. Some of my texts did not go through. On another note, this box forced me to type a negative response and would not let me go on to the next question until I submitted something. Additionally, it forced me to type over 50 words. This should probably be fixed for future use."
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Cons: "I received a message flight would be early but it was actually late...luckily it did not affect my connection"
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "The plane went where it was supposed to go."
Cons: "Check in lines were crazy long"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Pros: "The plane was really nice, food was good. I had a pleasant time."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "Great polite and personable crew. Quality food snacks that accompany the beverage."
Cons: "The seats weren’t very comfortable or spacious. And the get your seat at the gate process is a little unclear"
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "Good flight. Typical air travel"
Pros: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Cons: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Cons: "paying extra for leg room and checked bags"
Cons: "Unkindness of gate agent"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "No issue. Everything was good."
Cons: "Not much. Everything was good."
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "How reassuring the previous crew was that everything would be fine"
Cons: "They lied. Due to delays we got to plane 5 min before scheduled departure. But crew closed plane on our noses. No explanation. No consideration that most of airport was running late"
Pros: "Flight crew were excellent and very helpful with my kids."
Cons: "When I arrived at my destination, my bags did not make it with me. When I called in the morning, they said they would not be out for delivery until 11:30 am and had a 6 hour delivery window. I told them to hold the bags and I would pick them up myself."
Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Pros: "Premium feeling to the flight"
Pros: "The crew was attentive."
Cons: "Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected."
Pros: "The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off."
Cons: "The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less."
Cons: "We flu at 12m. They gived us a mini sándwich and a coke"
Pros: "Was on time"
Cons: "The entertainment"
Pros: "The crew!"
Cons: "Only not being able to teleport!"
Cons: "This part of the flight was good, Mexico City to Los Angeles was terrible."
Cons: "Entertainment selection was mediocre."
Pros: "i coul not take the flight becuase this agency changed all my itinerary"
Cons: "I lost days without my luggage and.trying to get it!!!"
Pros: "Aeroméxico has the best in flight service aboard of any airline today!"
Pros: "On time , even early. Free drinks and snacks (peanuts)."
Pros: "They were pretty much organized."
Cons: "The food. Some Mexican touch could be appreciated."
Cons: "Aeromexio did not include my name in the passenger list. And it cost me 2 hours detained upon arrival in Portland"
Pros: "Everything once we boarded"
Cons: "Customs, Mexico City airport was awful. Had to deplane on the runway, load busses, wait,wait some more. Super long lines to get through customs. Wrong info on departure gate. No signs, very poor information."
Pros: "Everyone was so nice"
Cons: "We were delayed 7 hours and offered $10 USD in food to compensate"
Pros: "The services on the counter"
Cons: "My flight was delayed"
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Pros: "Confortable seats, food on board and free! Nice service"
Cons: "Mexico Airport can be confusing. You have to be prepared to ask Aeromexico’s staff for help. They are very helpful though!"
Cons: "I bought a Business fly, they change the aircraft, no motive in advance. And they del did not offer nothing. Moreover, they try to hide it and denide, to see if you do not react."
Cons: "Lost luggage. The Aeromexico Rep at the departures desk was mildly helpful. She told me the person I need to speak to was busy and that I should go downstairs and wait by McDonald's. She said i should sit, because it could take a long time. She didn't ask my name nor tell me who I should be waiting for. Just to wait. I had to ask for the persons name I should be waiting for and if she would be wearing a AM suit. I asked if there was a desk where she would be, and with an attitude the Rep, said "I already told, you just go wait by McDonald's". After waiting for an hour and asking every woman that walked by if they were Stephanie, I finally found her. She was walking by, clearly not looking for me. I had to follow her and stop her. If not she would have walked right by. Once we spoke, she was very helpful."
Cons: "The bags took forever to come out and we missed our second flight. We didn't know we had to pick up our luggage to be put onto the next flight"
Pros: "Good service and good price"
Pros: "inflight entertainment"
Cons: "As they tend to do, three flight delays and changes, totaling almost seven hours with no communication from the airline, leaving all passengers in the dark, no customer service, no one to answer the phones, etc. Long lines to find out no info available, flights taken off screens, no updates. Waited in the Airport from ^ am for a 9 am flight, which finally left at 4 PM. No vouchers, no nothing!!!!!! The customer service would be rated poor if they had any at all"
Cons: "Miss morning fight onAeroméxico ,canceled our return fligh thome Wanted to charge us more to More to book a flight back the fair was the fair was double the price what I paid so I had to book with United Airline"
Cons: "Horrible service. Connecting flight ran late causing me to miss my connection to San Francisco and the "connection desk supervisor" blamed me for his companies short comings and tried to charge me $500 to re-book. Ha, I wouldn't give AeroMexico another cent. Garbage establishment, can't believe Kayak does business with such a low end partner."
Cons: "Old plane, late with no notice. Poor seats."
Cons: "I want my money back terrible Departure was supper late 20 hrs waiting for broken plane to be repaired"
Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Cons: "My nephews got to the airport 1 1/2 early to check in. They were Not promitted to board the plane. I had to buy new tickets or fly out Monday. I have insurance and was not reimbursed."
Pros: "The flight attendants were very nice"
Cons: "No clear instructions on where to go or gate information inside of the airport"
Cons: "Ads while in the plane!"
Cons: "Late and no communication"
Pros: "La amabilidad y la atencion."
Cons: "La música muy aburrida."
Pros: "Initially all was good, only issue I had was seats were a little uncomfortable and food tastes old but crew was friendly and drinks were included so I'm a happy camper!"
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Pros: "Flight was fine."
Cons: "Aeromexico lost my bag. They refused to talk to me on the phone about it. They forced me to send an email and never responded after the immediate auto-response. I spent my entire trip worrying about my bag, without my cloths and gifts."
Pros: "Vegan vegetarian food option. Ability to pay extra for more legroom in coach."
Cons: "After the announcement at the gate to prepare to board, we went to wait on line (Group 2). However boarding did not begin until more than 45 minutes later. I did not appreciate standing in line for that long. There were no announcements from the gate staff about the delay. This seemed disrespectful to the many people waiting on line."
Pros: "Crew was pleasant, food was adequate. Smooth flight."
Cons: "Flight from SCL to Mexico City I had an awful seat, it did not decline more than an inch and was right next to the bathroom. I tried to change seats right after I checked in but was not able to and customer service could not help since I was in the 24 hour window."
Cons: "Charged US $300 to catch next flight after missing scheduled flight. They should have put me on stand by but refused. The flight they charged me $300 for was over 2 hours late causing me to miss my connection. There's more to the story than this. I was well early for my original flight and they still managed to screw me over. After I arrived late in LA and missed my connection the awesome folks at Virgin America simply put me on the next flight."
Pros: "great customet service on phone and at airport"
Pros: "The man who eventually offered to change seats with me"
Cons: "The stewardess screaming at me. Their overall lack of understanding that I suffer from a severe fear of flying and amclaustrophobic on planes. Seated me in a middle seat in emergency row, which completely freaked me out and then moved me to a seat with solid metal armrests that my larger body could not fit into, then yelled at me and embarrassed me in front of dozens of passengers until a man offered to change seats with me. Completely unprofessional staff and terrible experience. Not only did I arrive to TJ 5 hrs late, I was traumatized."
Pros: "Great flight, comfortable"
Pros: "I like that Aeromexico allowed us one checked bag with no extra charge. Also they offer beer and tequila as part of their complementary drinks. Furthermore, every seat has entertainment system with free movies, TV shows and trip information. The seats are very comfortable with enough space and the planes look new and clean."
Pros: "Great customer service. Very Clean Airplanes."
Cons: "Sat way in the back and by the time drinks came to us, they only had one type of beer. Advice: Carry more Steward was rude. No need to be rude. If you had it, tired or don't like your job then get another job or go home and sleep. Treating people like second class is no fun for anyone or companies reputation or user experience."
Pros: "Flight was fine. Good staff on board and nice food etc."
Cons: "Arrived at MEX to get through thousands of people at immigration and customs. Ended up missing my connection by a meer few minutes because of the sheer volume. Aeromexico could have waited a few mins for me as they knew I had arrived from London but didn't wait for me so I was rather annoyed by this. Aeromexico even agreed with me that the airport was overly busy so I think they should have accounted for this. To top it off I found out later that the connection flight had been delayed so not impressed,I'm sure they could have got me on board."
Pros: "Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience"
Cons: "Personal at checking in. They have the worst attitude ever"
Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"
Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."
Pros: "Caring and through personnel in the face of a virus."
Cons: "Have electric outlets, seats too tight, have beverage service"
Cons: "There were four gate changes. My husband was in a wheelchair and we were running back-and-forth trying to keep up with the changes. They don’t even give you water on the flight. If there is no food OK. But there should be water. The whole thing reminded me of traveling on a second class bus. Won’t do it again"
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Cons: "I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous"
Pros: "I love Mexico the people the food"
Pros: "Seat was comfortable, plane was quiet!"
Cons: "Terrible boarding process, with buses from the terminal to the flight ..."
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "On time"
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Pros: "Nothing. This is like the 3rd time I fly with this airline and it’s always something."
Cons: "Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst."
Pros: "Timeliness its great to be on time."
Cons: "The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline"
Cons: "Volaris closes flight doors an hour prior to departure. Thats unheard of. Meaning they close even if you do not have to check luggage and even though its within boarding time, if you are not checked in at least one hour prior to departure you will not be able To fly And they offer no refunds or reb"
Pros: "that the staff if they are kind people not like those of the counter in Cancun who were arrogant"
Cons: "in putting capable people to solve situations or problems of arrears"
Pros: "Nice crew, fast boarding"
Cons: "Seats are very un comfortable for flights over two hours."
Pros: "Amazing crew"
Cons: "Late boarding, late landing but claim on time."
Cons: "Crew did to know how to be patients or help the guest specially when you have an infant with you"
Pros: "This was an on time flight"
Cons: "The seats are not confortable"
Pros: "Nothing Volaris made us miss our flight and they charged us to be on the next flight tomorrow."
Cons: "Everything could be better."
Cons: "That they could wait for me i lost the flight"
Pros: "Nothing to like."
Cons: "Everything could be better."
Pros: "On time-efficient"
Pros: "Direct flight"
Cons: "They force to choose seats (with extra charge), they charge for kids, for stroller, for baby package, for check-in in gate, for carry-on, for lougage, don't breathe too much air they might charge you extra."
Cons: "It was 1 hour delayed"
Pros: "Excelente el tiempo de llegada :)"
Cons: "The workers telling me I can’t listen to music"
Cons: "The gate change of the flight was not properly notified."
Cons: "No TSA Pre Dirty plane Rude staff"
Pros: "That the plane landed. Attendants were friendly and followed protocol."
Cons: "Seat felt like a public bus seat. Charged for water but I was surprise that there was no charge for toilet use. Volaris gets you to destination but charges $60 to check-in luggage. Carry on must way less than 10kg (my purse was weighed with suitcase so I was over). No movie or music."
Pros: "The flight was on-time. The plane was clean, the toilets were clean."
Cons: "The Food service was very slow, we didn't have enough time to eat. We got seats with no window, it was uncomfortable. Not enough space to strech the legs."
Pros: "Travel time"
Cons: "No real food only snacks"
Pros: "The employees were professional and the flight was smooth."
Cons: "The sandwich we bought was cold and dry"
Pros: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "checking in process, Over one hour in line which. 2 people 1 regular bag $55 dollars. Pay for everything on the plane except water. Poor ventilation. Couldn;t even lay tray down without it sticking in my gut, I could go on. I fly quite a bit and this was probably the worst experience"
Cons: "No real food"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Pros: "The direct flight and on time"
Cons: "Got no service from the staff called them over and over they would never come back to me after they said they would be right back"
Pros: "Cheap ticket prices."
Cons: "Flight was changed to 3 days later than we were supposed to leave. Not able to reach customer service. Kiosks in Mexico City have no idea what is happening, I had to raise my voice for someone flying to help translate. Horrible old planes with tiniest seating. Never again."
Pros: "Well received and very helpful during check-in of luggage."
Cons: "They changed the boarding gate and i missed the announcement."
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "Punctuality, friendly flight crew"
Cons: "Boarding was an unorganized free-for-all"
Pros: "On time departure/arrival."
Cons: "No entertainment. No snacks or drinks provided - water was provided but if you blinked, the flight attendant would not stop to offer a free plastic cup of water!"
Pros: "La posibilidad de viajar a Chicag sin escalas"
Cons: "La línea Volaris o por lo menos el avión en el que viajamos es muy viejo. Y el mantenimiento deficiente."
Pros: "Nothing, absolutely nothing, due to the problems below & others you're not providing me space below to list. CALL ME PLEASE 760-591-4748.Maybe you can help....I need info from you on my booking for the Visa investigation"
Cons: "1)Honoring their quoted prices & not charging me for flights I didn't book.Visa now has to investigate, a 30 day process. Frontier won't deal w/it !! 2)My bag didn't arrive when I returned (I dealt w/this diligently due to a canceled flight),then refused to have it brought to my house. There's more"
Cons: "A soft drink that doesn’t cost money!!"
Cons: "The flight was delayed. Our luggage was late. 0/10 recommend."
Cons: "Seats didn’t recline, it was a bumpy ride nothing was free! That’s what we (didn’t) pay for!"
Cons: "The comfort of the seats and luggage retrieval."
Pros: "The attendant was kind and informative"
Cons: "The flight was delayed twice and I wasn’t able to pick up my rental car, so I ended up paying a $350 ride from the airportport to north of Connecticut, my final destination."
Cons: "Flight was delayed over an hour"
Pros: "Left on time, orderly boarding, arrived ahead of time."
Cons: "No meal service."
Cons: "The seats don’t recline unless you’re in the exit isle. It was the most uncomfortable flight I’ve ever experienced."
Pros: "Crew was friendly"
Cons: "Constant delays, poor communication about delays."
Cons: "I cancelled my flight a week before the time of departure they said that it'll cost me $99 to cancel the flight and $86.45 was supposed to be refunded. the lady told me it will take 7 to 10 business days when I called 3 days later on the 10th day I called and the gentleman told me that I don't get a refund I get a credit of the $86.45 that I can use to October 7th to use on any flight. My problem with that is I don't fly often and I had to cancel that due to my job. I feel that if I cancel a flight way in advance before the flight is being departed I should be able to get my refund back I'm sorry to say it is but I would never use this airline company again because if I knew that the first time. I wouldn't have done it. Oh I also found out because I keep getting updates from kayak of the flight that the flight was supposed to been I believe was 8:30 p.m. but due to rain it didn't leave Philadelphia Pennsylvania until around 11:45 p.m. so I'm kind of glad now I didn't go because my family member who I was going to visit would have been very upset because they had to stay up an extra 4 hours and they had to go to work the next morning."
Cons: "No Wifi... No outlets to charge phones, or electronics"
Cons: "Flight attendant was sleeping during landing...pictures to prove it.."
Cons: "I will save you some time and skip most of my story. Avoid frontier at all costs. They price gouge you at every corner so in the end you do not end yo saving money. Also they basically refuse to help you in any way if you need it. Understaffed, liars, deceiving, bait and switch, yeah just avoid, avoid, avoid."
Pros: "There was okay legroom and the plane was spacious. But not a single drink or snack included, even for a4 hour flight. It just felt like they were trying to sell stuff to us the entire time. Even for water! Unbelievable."
Pros: "The crew was friendly, that was the only positive thing. Had to wait on the plane for 45 minutes before deboarding. My luggage was specified "oversized" and set aside without my knowledge. The seats were horribly uncomfortable and would not recline. Baggage fees are ridiculous. I'm avoiding Frontier at all costs in the future."
Pros: "Frontier used to be a great airlines but since they changed they business model a few ago is getting worst every time! There is not much to like except the price but after you pay for all the fees also that is not good anymore. I think t get values is not worth anymore."
Cons: "Customer service is orribile, baggage handling is terrible, slow and they loose them easily. Personal is rude. Seats are extremely uncomfortable. There is not one single present thing. I will never use it again."
Pros: "The pilot took our safety into account first and foremost."
Cons: "When we rerouted to Kansas City, we had no real information from Frontier. Hours after we landed, a customer/flier called customer service in order to receive any definite information about getting a flight back to Cedar rapids. Different information was given to my parents who were waiting to pick me up in CR. They were forced to find a hotel to stay in that night. This was on Christmas Day. I am still confused as to why we had to land at KCI instead of Des Moines, Madison, Quad Cities/Moline, etc. Plus, it was heavily suggested by us, the customers, that Frontier offer us food after 2 1/2 hours of waiting in the gate we were sequestered to (security had left for the day). We finally flew back to CR at 3:30 AM with a 4:30 arrival time."
Pros: "Very Uncomfortable seats. No refreshments"
Pros: "The only thing I liked about the flight was finally making it to my destination."
Cons: "The flight was delayed numerous times with little communication from frontier. By the time we finally departed 5 hours later it was a normal cramped flight(I'm a smaller build person and have no clue how larger people can fly but I can't really ding just frontier for that). When we arrived we had to sit in a holding area waiting for a gate to open for nearly 3 hours. Waiting on the ground is not nearly as comfortable as the uncomfortable flight. When a gate finally opened up we hurried to baggage claim where we were shocked at the lack of service. I have never seen so many bags lying around everywhere. On our carousel there were 7 flights... 7. Hundreds of people were waiting on bags and not a single piece of communication from frontier. 2 hours later we found our bags arriving on a carousel on the other end of the baggage claim terminal just by walking around waiting. Absolutely worst flight experience ever. Friends don't let friends fly frontier."
Pros: "the price. Staff are lovely. laughed at the mini-tablet sized "tray table.""
Cons: "Pity anyone over 5'7" or overweight -- least legroom I have seen on an airline to date. I would fly again squashed on a plane... but I would tell most men, there is no room for them. DVT waiting to happen. Oh gate guy at Denver told me my gym bag carryon was oversize (it wasn't).. guess they are obligated to try to get us to pay for "extras." I did not pay because the bag was smaller than their carryon template."
Pros: "Leaving and landing on time."
Cons: "Waiting forever while only two people did check in. The fact the carry on's cost more than checked bags or that they both cost so much."
Cons: "I was unable to use one of my flights due to work, so I was forced to have to purchase a new flight instead of move my already bought flight 2 days.. very very annoyed. I payed 150 to have an empty seat on the plane. Thanks.."
Pros: "The crew was exceptional, and the pre-flight instruction "talk" was very humorous, which kept the attention of the passengers. Seats were comfortable enough for our 2 hour flight. Boarding was very quick, and the plane was a nice, new airbus. The flight home was only half full, so we had more room to stretch. Plane was very clean. We got by with one checked suitcase to save on the carry on fee, which I'm hoping they do away with as they grow in competitiveness."
Cons: "We went online to check our bag, just one, and the site "The Perks" automatically added a carry on for both of us on both the return and departure flights. We could not edit online at all, and had no luck reaching them by phone. Sent an immediate e-mail stating we were being charged for something we did not have, and received a reply confirming we picked a "bundle" which we did not! When we arrived back home, I was able to talk directly to a supervisor, and got MOST of the bogus charges dropped. Be wary ! You SAVE by doing it online, but next time I will check baggage by talking to a LIVE person by phone."
Cons: "No beverage/snack service. Seats did not recline and no on board TV or radio. I was not prepared for a no frills flight. Felt like I was on a school bus."
Pros: "Flight got me from here to there. Staff very friendly."
Cons: "Small, crowded with no free drinks or snacks. Lack of communication about a 3 hour delay."
Pros: "Boarding was well done, Staff was friendly and professional... I liked the size and cleanliness of the plane Actually like not having all the food and drink service craziness!"
Cons: "Seats are pretty uncomfortable on bum and lower back... otherwise, it was a great experience... my first and I was pleasantly surprised. I will fly with you again."
Pros: "Frontier had us waiting 3.5 hours while they fix a computer glitch without providing beverages or food or opportunity to deplane. Terrible airline, will never book again."
Cons: "Everything was terrible quality"
Pros: "Only positive was that it was a red eye so I slept through the in air portion."
Cons: "Delayed for 2.5 hours apparently to wait for flight attendants from another flight. Seat confusion amongst passengers. Seats are worn and terribly uncomfortable."
Pros: "Was the cheapest flights I could find"
Cons: "Unfriendly staff, flights were delayed for no apparent reason and they charge you for carry on some. Charged me $9 to pick a regular seat. Fly Frontier if you must."
Pros: "Everything else was great"
Cons: "The seats were uncomfortable"
Cons: "Canceled my flight 30 min before takeoff, and didn't get us on another one for 2 days."
Cons: "It sacked! After waiting 1.5 hours and being told the flight was going to be delayed over 3 hours it was cancelled! These people deserve NO business!!"
Cons: "Refreshments are pricey. No on board entertainment."
Cons: "Had to cancel the return flight. was informed by Frontier that it was a forfeit of the trip, it would be noted as a no-show. I have never had that happen with ANY other airline. Frontier advertises itself as a low cost option which just is not true. If you want a seat that isn't in he belly it costs additional fees, even $5.00 for a lousy seat. Unless nothing else is available I will not fly Frontier ever again. I am attempting to get a refund of the federal taxes that applied to my ticket which the airline has NO right to."
Pros: "The experience we had...the first going was almost 6 hrs delayed but coming back was right on time overall excellent."
Cons: "That we were not offered as much as a drink of water after we were offered to purchase something and declined. Not good for Frontier"
Pros: "The crew"
Cons: "Both flights had garbage on or under seats including chocolate which would have stained my clothes. Both times I had top clean this up myself."
Cons: "You could not adjust the seat backs, stuck in the upright and locked position for 4 hours. Tight leg room. Would not do it again."
Cons: "Boarding - people who sit up front go first meaning that those that have seats in the back have to go in past people who are still in the aisles arranging themselves. I could not get a drink of water without paying. Is it really that esxpensive to give a coke and some peanuts??? Paying for seat selection means that some people get in the seats other peoiple want (like window seats) who don't want them. I tryly believe that Frontier is the nickel and diming airline. And I don't believe you had to wait for a gate and 11:30 at night."
Pros: "No vegetarian options or non-gluten options for food."
Cons: "The 3 people in front of me must have chain smoked a carton of cigarettes on the way to airport with the windows up. Flight attendant would not move me-- they had serious attitude and clearly need some customer service classes. Had an allergic reaction from smokey smell sneezing and coughing. Nose burned and started bleeding from the airplane air (almost as if the filters were not changed on the a/c blowing on my face). Seats wouldn't recline. 30 min delay leaving airport (direct flight from Denver to San Antonio, but yet we sat on runway bc of storms in LA???) arrived to SA late at 10:15 pm. Stood and waited for another 30 min for bags to come out with ZERO communication from airline letting us know which luggage carrosel to stand at. Meanwhile the lovely folks at southwest had to finally make an announcement for Frontier to give us any amount of info. Doubt I will ever go this budget airline again. Awful. Saved $75 instead of flying southwest. Wasn't worth it."
Pros: "Flight was very cheap."
Cons: "Flight was delayed by three hours, we weren't given notice of this until AFTER the time we were supposed to start boarding. We were promised breakfast/lunch vouchers and a voucher from Frontier, however we never received the breakfast/lunch voucher...so people sat around waiting for this voucher instead of going to get something to eat on their own. I did receive a flight voucher for another flight with frontier for $25 off, but I must book in 90 days. I understand flights will be delayed time and again, but it was how they handled the situation, how we were promised vouchers we did not receive and how we were NOT notified earlier of our delayed flight that I was upset. Airlines should be upfront with their customers who may be traveling for time sensitive events."
Pros: "The customer service of the flight crew was very personable and professional."
Cons: "Seats on The plane (Airbus 318) were hard plastic with very little padding and didn't recline. Very sore back after the flight. Charging for carry on, sodas, and seat reservation very frustrating. Would rather know the full price up front. Not a teaser fare with numerous add-ons once included."
Pros: "Flight was on time."
Cons: "There is no leg room for tall people!"
Cons: "called airline after flight got cancelled and couldnt get through AT ALL. went to airport and frontier people there said they couldnt help us and to keep trying to call. when we finally talked to someone they were nice but it was a headache and felt very unsettling."
Cons: "Fees for seat choice, no entertainment, most uncomfortable seats, no leg room (I'm 5'6 140#), fee for a can of juice, terrible and expensive (snack) choices, mechanical difficulties for this airline are the norm."
Cons: "I have never taken a flight where I had to pay to get a seat assigned and then pay a fee for my CARRY ON BAG. The ticket price seemed to be a good deal. All the additional costs made it so that I will likely never fly Frontier again!!"