Easy on, easy off, smooth flight from Charleston to New York.
Seats were surprisingly comfortable for an economy ticket. Leather, plush, with good cushioning. Decent leg room. Takeoff and landing were on time. Recommend.
The Delta crew were very snotty towards the customers. It was awkward and uncalled for.
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
Appears to have been delayed to wait for other crews to get to Miami, its tough now but schedules missed count
Pros: "flight time is so confusing"
Pros: "Comfortable, clean."
Cons: "Flight was delayed two hours."
Cons: "Nothing that I can think of at the moment"
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Crew lady serving back of plane was very sweet and I enjoyed her serving us"
Cons: "Bathrooms were filthy, tray tables were sticky Seats were sunken in and uncomfortable Noisy air vent No entertainment system"
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Cons: "Nothing, keep at it"
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "After a delay of over 1 1/2 due to weather, we boarded and then waited for luggage. Then our pilot said our weight was too high so we sat and burned off fuel, which delayed us a half hour."
Cons: "See above."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Gas fume on the back seats are horrible"
Pros: "Excellent crew"
Cons: "I ordered food for my son and they had no record so he had some snacks only during a 10 hour flight. The cabin temperature was freezing, everyone was shivering but despite requests it stayed cold."
Cons: "We were packed in so tightly I still have dents in my kneecaps."
Pros: "We were on time"
Cons: "The plane was terrible. Trim pieces falling off the seats. In very rough shape. The crew did ok, nothing terrible but the service was mediocre and they were very stingy with the snacks and drinks."
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Cons: "Seat did not recline."
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Cons: "Delayed, gate agent trying to rebook not super helpful"
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Pros: "The crew on board were helpful"
Cons: "Delta staff at airport were unprofessional. They had us spend over an hour traveling to a different TSA line because they closed the line we were in. The other line was a 10 minute drive away. Also our bags did not reach philadelphia when we landed at 3 am."
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "Just getting to my destination"
Cons: "Service very poor and seats very uncomfortable"
Pros: "What is the issue?"
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Cons: "Sitting on tarmac in Traverse City for 15 minutes waiting for gate to open up"
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Pros: "Delta fed us so well. They made sure we were as comfortable as possible. The flight attendants were nothing short of kind and always smiling. Even the pilot was very ethusiastic over the intercom before the flight. He made jokes and everyone laughed. In fact, it was the most I've ever heard from a pilot on any flight in my life. I would rate this the best flight I've ever had. Thanks, Delta!"
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Pros: "I liked that the security line experiences very mellow, the staff all around was very friendly and nice, the TV's were great and they had free blankets and headsets. It was a very relaxing experience."
Cons: "thought the cabin could have had more heat"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
No entertaiment at all, it can be a little better
The staff at the check in counter (Boston-Logan) was late. We arrived 3 hours before our flight and had to wait 45 minutes for the counter agents to arrive.
Because of a mechanical problem, we were deplaned and placed on a new plane. The new plane then had to be refueled while we sat in the plane. In these situations, where refueling was entirely predictable, given the new plane, we should’ve been left in the terminal longer to enjoy its comfort rather than “sardined“ in the plane for a longer unnecessary wait.
The first-class flight attendant from LIT to Mia was very professional and a nice older experience attedent .
Pros: "We had the whole plane to ourselves. I got my seat changed to closer up front."
Cons: "Our original aircraft in working order. I would not have missed my flight home. No complimentary vouchers for food."
Pros: "Clean airplane"
Cons: "They could serve at least water"
Pros: "Very accommodating crew as we were traveling with my elderly grandmother."
Cons: "Nothing really"
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Cons: "The amount of space! I’m only 5’7”, 125lbs and I was absolutely squished in this seat. Oh and we waited an hour in the tarmac for a maintenance guy to fix a computer? Why can’t they figure this out before we board? It’s better to sit at the gate than in your cramped airplanes."
Pros: "They moved me to a more comfortable seat"
Cons: "The smell in the bathroom was terrible"
Pros: "Good crew"
Cons: "Individual screens for passengers , it was an international flight that looked like a bus ride. No movies via phone"
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Cons: "There was no place to charge my electronics"
Cons: "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Pros: "Attentive crew, generous drinks"
Cons: "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Pros: "We didn’t die"
Cons: "Flight delayed due to fog in Flagstaff. Circled Flagstaff airport for 15 minutes trying to figure out how to land. Might have been better to delay until it cleared up."
Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."
Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"
Pros: "The flight attendant for the back of the plane was lovely."
Cons: "The plane was unbearably hot and stuffy. My row wasn’t offered any snacks (some other rows were). A giant moth flew into my forehead, which was extremely startling. There was no entertainment offered and no power outlets for my phone, which was dead."
Pros: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Cons: "No entertainment options on 2+ hour flight. Would have been nice to have."
Cons: "Everything sucks"
Pros: "Free in-flight entertainment. Like that in-flight entertainment is available on users device, rather than screens in headrests. Staff were courteous and friendly."
Cons: "Flight delayed d/t computer glitches and problems in NC. Once we eventually boarded, we were forced to check our carryon luggage d/t lack of space."
Pros: "I loved the attitude and helpful approach of the female flight attendant working the AA gate for the flight I took from DFW to COS last night (6/13). Truthfully, it was almost like I was back with Southwest. She was kind, calm, polite, efficient, and capable. Very rare in my experience with American Airlines yesterday. Interacting with her was refreshing."
Cons: "Getting home to Colorado Springs at 11:30 PM, taxiing for 15-20 minutes, and then waiting another 20-30 for checked luggage! Never have I waited that long during and after a Southwest flight! AA could truly learn something from their more modest counterpart. I have all but decided to resume my drives to Denver every other week rather than risk more and more time and poor experiences with AA flying in-and-out of Colorado Springs."
Pros: "Free Movies"
Cons: "Cramped Seating."
Pros: "Flight Attendants were excellent. Especially good was the senior FA who was seen training the junior ones who were on their maiden flight. The breakfast omelet with turkey sausage was about as good as they get."
Cons: "Nearly two hour delay due to fog in SFO. Recommend AA reroute into OAK where the fog is not so bad and the airport has a way better arrival on time rate than SFO. The drive into San Francisco is about the same time from OAK as it is from SFO."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Cons: "Still waiting to get to the terminal."
Pros: "Everything worked the way it was supposed to. Bag transfer through customs and transfer to domestic was easy."
Cons: "Snacks and food in general on US operated airlines is generally sad. American Airlines should learn from Qantas about food quality and service."
Cons: "We left two hours after scheduled departure bc 1) the plane was late from prior flight and had to be cleaned, 2) engine check delayed the flight, 3) strong winds forced the airport (JFK) to use only one runway for departures and so on top of our plane delays we were delayed an extra half hour bc of airplane traffic. No entertainment onboard, meaning no screen on back of seat in front for movies, tv shows, etc. Food options were poor, especially breakfast (too much sugar content in all contents of “continental breakfast” pack."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Pros: "Crew does it’s best under miserable conditions. I love a nonstop flight."
Cons: "We were delayed over half an hour due to a broken tray table. Really. A 5 hour flight has no meals available, not even ones you can buy. Water and drinks were brought around once. ONCE in 5 hours. My husband and I were crammed in Middle seats 2 rows apart. And we had to pay extra to get those. Because they charge to check bags everyone brings their carryons on board."
Pros: "Crew was friendly and accommodating to handling my wheelchair and helping me to my seat most uncomfortable seats I have ever used. My neck was sore before we even took off."
Pros: "Flight was great. Seats were roomy and comfortable. There was a free in flight movie. It was easy to go to the restroom."
Cons: "No space in overhead cabin near my seat. I had to go to the back of the plane to find room for it."
Cons: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
Pros: "Nice people at the counter in Paris!"
Cons: "How They managed the cancellation!!!very poor! Send to Miami!!!very desagreable people at the counter there! No one flight was in time going to Europe!!! I arrived a day later !missed my train connection to Strasbourg.!!!! Coming back could not confirm my flight because the page did not allowed me to do so.....my place was all ready given!!"
Pros: "flight attendant asked if wanted to move to area with two seats"
Cons: "no charging stations"
Pros: "Everything was organized pleasant staff,"
Pros: "Really glad this segment exists!"
Pros: "Friendly and accommodating attendants"
Cons: "I'm 6'3" and the seats were extremely uncomfortable for a 10 hour flight. No vegan options"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "WiFi Movie channels"
Cons: "Choice of snacks!"
Pros: "I could watch movies on my phone via the app"
Cons: "No where to charge my phone"
Cons: "The flight was delayed and there was no communication at the gate at all, while we sat in a really hot and humid Newark airport. Then the baggage handlers neglected to load an entire luggage cart onto the plane, so our suitcase did not make it home with us. We did get it later, but I am not impressed at all by this experience."
Cons: "The plane delayed a couple hours. The plane was sooooo old, noisy should be retired."
Pros: "Everything other than the time"
Cons: "That the plane was one hour late taking off. We arrived bed very late at night"
Pros: "The planes weren’t overly packed and everyplane was on time"
Cons: "The return back to the state"
Pros: "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
Pros: "My flight attendant was great. She was very fast."
Cons: "Plane was kinda dirty."
Pros: "comfortable and on time"
Pros: "Flight was on time; no delays; great crew! Really clear day - could see the ground the entire way between Denver and Grand Rapids. Thanks for great flights - both to and from GR/Denver/Santa Barbara!"
Cons: "As previously noted."
Cons: "Jerking us around with delays and moving gates back and forth. O'Hare is huge, I ended up walking miles back and forth."
Pros: "The flights were on time, the planes were clean and all staff was great."
Cons: "No wifi or TV on the planes."
Pros: "Load $60k worth of my video equipment."
Cons: "Load $60k worth of my video equipment."
Pros: "Very accommodating cabin crew."
Cons: "Sitting in a little plane for 3 hours wasnt any fun,that and same reasons as above"
Cons: "We sat on the plane for almost an hour before takeoff. We actually sat so long that they did the safety demonstration twice. It was absurd. Mistakes happen, but my overall trip must have fallen in the unlucky category. I'll continue to use kayak, but I'll be reluctant to book United Airlines."
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Pros: "It was great all the way. No complaints"
Pros: "The crew - very friendly."
Cons: "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."
Pros: "Boarding, take off and arrival time. Flight arrived before schedule."
Cons: "Tight seating"
Pros: "Quick flight free beverage and snack"
Cons: "Flight delayed with several gate changes"
Pros: "Flight crew were professional and friendly."
Cons: "The plane seating space was uncomfortable; too little space to comfortably sit. Also, the plane squeaked a lot around the back of plane. Sounded like brakes of plane needed some attention. Also the plane was late coming into Houston; however I believe the pilot made up the time and we arrived within minutes of initial arrive time."
Pros: "Crew was great and accommodating due to hour delay"
Cons: "Late delay. Slow boarding. Sat on plane for hour before actual take off."
Pros: "This is the way it is supposed to work. Great staff, great flight. Was delayed, but handled very well."
Pros: "I bought through kayak, bought he insurance when I got here flight. Tried to change my flight.. they wouldn't except the insurance... I fly out tomorrow.. Hopefully things go well"
Cons: "I thought insurance gave me any reason to cancel or change my flight"
Pros: "Customer service was awesome, flight attendants was very friendly and helpful."
Pros: "The crew were helpful and did their best to manage delays."
Cons: "United is has delayed my flight on 3 out of the last four trips. 40 minutes, 1 hour, and 2.5 hours."
Cons: "This experience felt very "cheap". I have flown united many times and never thought this before. Not including a checked bag for an international flight seems ridiculous. I understand for domestic travel, but international is different. Same with not having an in-flight movie. Even one or two free options, or free tv or something. The only "free" included bringing your own device and paying for the wi-fi."
Pros: "I liked that the flight was on time and there was absolutely no delay. As soon as we boarded we were on our way..I was such a pleasant flight with very little turbulence."
Pros: "besides a few delays it was rather enjoyable. i was even traveling with my 12 month old and he was happy!!"
Cons: "minor delays and some wind on the landing but that's out of our control"
Pros: "Direct Flight. First in a Loooong Time !"
Pros: "The crew was very professional and promptly getting people into their seats."
Cons: "Boarding the plane was slightly hectic, but due to lack of attention on the passengers part. A seat was double booked and the crew handled it quite well in addition to a woman who insisted on sitting next to her older child but hadn't planned for it."
Pros: "It was very quick boarding, it may have been a bit confusing though."
Cons: "Everything! Fabulous flight"
Pros: "For economy, I thought the seats were pretty comfortable. I also liked how they quickly boarded through the front and back doors at the same time. We got off the ground quickly."
Cons: "Really, no complaints this leg of the trip."
Cons: "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"
Pros: "Easy boarding. Pleasant crew"
Cons: "Food selection poor. I dozed off and was not asked if I wanted a drink. Flight delayed over an hour."
Cons: "United is unorganized!!!"
Pros: "At the end of a long day, the crew was attentive but not intrusive."
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Pros: "The flight was a return trip from New Jersey to Michigan for my teenage son. Original flight was cancelled after a 2 hour delay. We were able to rebook for the next available flight to another airport within a 2 hour drive without too much issue."
Cons: "The United app didn't appear to help much in rebooking since it never confirmed whether or not it was accepted and never changed his boarding pass."
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Cons: "I have not complains, everythings was Ok."
Cons: "Tried to charge us $200 for 'oversized luggage' when we have flown with that bag 2 other times. The UA tag was still on it! Then, after the kiosk agent slapped my hand away from the machine, I asked for a supervisor, who declined the bag anyway. But after prodding asked for a solution, a box(nice and convenient to handle through an airport) & we had to throw our expensive piece of luggage away, only to see a worker pull it away from the trash. By this time, it was 20 minutes until departure and I had to ask the same supervisor for assistance, pointing out our situation. Are these workers not trained to know which flights are leaving when? Or do they just not care at all? Worried we might not make the flight, we asked for a ride from 2 transit vehicles(I have a rebuilt knee and can't go fast) and you guessed it, were denied. Regardless, we eventually made it to the gate to be greeted by a 'oh there you are' where I tried to grasp for some, for any understanding from this company. Ok, here's the kicker: when we got on the plane, there were many open seats in the middle. My mom asked if we could sit in one and was told that it would be $91, even though the flight wasn't full. What is really going on? So there we all cram into the back of the plane. I am Not exaggerating when I tell you that I could not extend my are fully in front of me-that's how close the rows were!! The video was playing the safety message and we all looked at each other knowing that there was no physical way to reach under the seat 'in the case of a emergency'. The flight was turbulent, but you can't really help Mother Nature & we arrived alive, so I'll give you that. But as we landed, a piece of the seat in front of us landed on my moms foot. So, yes, rating 2. email@example.com"
Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."
Pros: "The flight from Houston to Grand Rapids was great on time and smooth. The stewardess were friendly and just eagar to help. I just can't thank you enough United for getting me back home safely."
Cons: "Nothing, everything was a great."
Pros: "Friendly service"
Cons: "United did not inform me original flight was cancelled. Kayak did Seats are cramped"
Pros: "There was nothing redeeming about my flight. We were delayed 2 hours leaving … and I am currently sitting on the runway after we landed because the gate we were supposed to be at was occupied by another plane. This has been almost the worst flying experience of my life. Don’t worry the worst experience was by Frontier as well. Terrible!!!"
Cons: "Everything could be better. No food. No drinks. Pay for water? Can’t be on time. It’s not worth the price. I might as well just fly first class on a REAL airline. Either figure out how to get in the game or get out! Terrible"
Cons: "Due to COVID 19 and government travel advisories resulting from this world pandemic my trip needed to be cancelled. After numerous requests Frontier held firm on not refunding me my money."
Pros: "Boarding was efficient and staff was great."
Cons: "Our trip was delayed 3 hours but Frontier gave us a voucher to say they were sorry for the inconvenience. But overall the flight was good and the crew were very professional and friendly."
Pros: "Very good crew, seats adequate!"
Pros: "Good efficiency once on"
Cons: "Delayed over 3 hours"
Pros: "Boarding was on time and very smooth. We departed and arrived right on time as well!"
Cons: "The seats were somewhat cramped and a bit uncomfortable."
Pros: "The crew was amazing once we got to the gate! Line to check bags was very long and slow as there was only one clerk but within about 15 minutes, 2 more clerks showed up."
Cons: "Seats were not comfortable. I was fine but my elderly Mother was pretty uncomfortable. That would be my only complaint!"
Pros: "Crew was friendly and helpful."
Cons: "Seats were hard, there were no entertainment options, and there were no complimentary refreshments."
Cons: "Complimentary non-alcoholic beverages"
Cons: "Plane had 3 mechanical issues. Had to go back to gate after taxiing to runway. 2.5 hours on plane before we finally took off."
Pros: "Everyone was friendly and we got in a half hour early."
Pros: "Fast and efficient travel!!"
Cons: "Couldn't sleep lol"
Pros: "Easy check in"
Cons: "Hard to find my gate"
Pros: "Cost of the flight"
Cons: "Not clear explained or told at all about purchasing a seat. Still cheap, but would be nice to have all details clear and out in the open."
Pros: "Lovely pilot and crew"
Cons: "I am extremely disappointed in how the repeated delays were communicated with waiting customers. It seemed dishonest. We were delayed by over four hours, but in a way that kept us all sitting near the gate, not knowing what would happen. People were visibly upset, hungry, uncomfortable."
Pros: "Seats were more comfortable."
Pros: "Friendly staff"
Cons: "No snacks"
Pros: "It was my baby's first flight on a plane. I liked that the space was more than adequate and comfortable to sit and move around considering how excellent the ticket prices were. The flight attendents were very attentive and kept enquiring how we were doing with baby. Will definately be flying Frontier again.Thank you Frontier Family. Sincerely. Happy Baby, Mommy and Daddy."
Cons: "Terrible experience. No leg room. Sneaky fees. And they canceled our return tickets without telling us which cost us an additional $13000. They weren't even sorry."
Cons: "i shouldnt be forced to give comments should be optional. grand rapids seems to drop the ball all the time!!! F-"
Pros: "flight crew was nice"
Cons: "Arrived 40 minutes after scheduled arrival and never posted a delay greater than 16 minutes. Plane arrived and boarded almost an hour behind schedule with little communication. Carry on bags are now $38? Are you kidding me?"
Pros: "They finally got us safely to our destination. I don't care that they charge for carry-ons, food, and drink, and the seats are terrible. All things to be expected from an economy airline."
Cons: "Originally scheduled at 3:20 PM. Delayed from other airport for about an hour. Plane arrives. Issue with radar nav. Delayed until 5:15 PM. Then 5:51 PM. Finally get a new plane. Cleaned, gassed, boarded - yay. On the runway, issue with air pressurization. Head back to gate. De-planed. Waiting....waiting....waiting.... Finally fixed, boarded at 9:10 PM. Arrive at destination 2.5 hours later and 6 hours late. THEN they had to go to Denver. Those poor souls...' NEVER AGAIN, FRONTIER. NEVER. AGAIN."
Pros: "Initial flight charge good."
Cons: "Baggage charge. Too much advertising during flight. Plane was filthy."
Pros: "Flight landed early"
Cons: "Stewardess didn't even offer complimentary water; seats on both flights did not recline: had to pay extra for a reclining seat. I will never fly Frontier Airlines again. This business borders on dishonest. I would rate a 0 if I could on this review."
Pros: "Early departure. Non-stop."
Cons: "I wish the cushions in the sitting chairs could be a bit more comfortable. Specially for a 3 hour plus flight. Costumer service was excellent. Thank you."
Pros: "The seats had slightly more leg room than usual but their seats don't recline so that sort of undermines the positive."
Cons: "They charge for bags checked, they charge for carry ons larger than a backpack, they charge for coffee, they charge for soda, and I half expected their to be a bathroom fee. The crew was competent but they work for a greedy company that doesn't value customer service. One lady was late for her flight and they told her to call an 800 number. It's called frontier because you are on your own in the wilderness of this airline. Whatever discounts on airfare you get, they make up with charges and fees. So bad!"
Pros: "Very cheap"
Cons: "Very uncomfortable no elbow room or leg room and the chairs are hard."
Pros: "Direct flight for a good price."
Cons: "2 hours late departing was not good."
Cons: "You get what you pay for"
Pros: "Check in process was very efficient, no wait. Plane was clean. Staff on plane helpful"
Cons: "Long line to board plane. 100+ people on jetway in Miami and it was very hot!! Very simple seats, not particularly comfortable. First time flying with Frontier and was surprised drinks and snacks not included. Costly, $650 for 4 seats Miami to LGA, one way."
Pros: "The flight was short and sweet once we get in the air."
Cons: "The three hour delay made things difficult when arriving at near 3am."
Pros: "I don't think I would fly Frontier again. First the on time perecentages on flights are poor. I was two houses late on the flight from Orlando to Milwaukee. The explanation from the crew was that the luggage wasn't loaded on the plane, seriously you can't align baggage with a plane closer than that? The airline nickels and dimes you on everything. Oh were two hours late and you want a beverage that will be 5.00. There is no accountability from this airline do not use."
Cons: "On a holiday arrived early to avoid traffic and the bag counter wants open. Had to stand there and wait for service, just to print out tickets. I have always scanned directly from my phone. Huge incovience. Flight attendants served to much alcohol to parents with a three month old. Allowed to much traffic through the cabin."
Pros: "Great people"
Cons: "But no leg room"
Pros: "I had no idea that the "inexpensive" flight I was buying would have so many hidden fees. My choice was to either pay for my second carry on or to check it for a fee. No other airline I fly requires passengers to pay for their second carry on. Additionally, when I checked in, I was asked to pay for my seats to ensure that I could sit next to my companion. In other words, seat price wasn't included in the ticket price either. How was I to know this when every other airlines includes it! Also, there were no complimentary snacks (peanuts, pretzels, etc.) nor drinks (sodas, etc.). Everything had a fee. I was also very unimpressed by an agent at the ticket counter who was flirting inappropriately with me. It was extremely unprofessional and made me uncomfortable. In all, I was incredibly disappointed with Frontier and will never fly the airline again."
Pros: "Stewards were professional"
Cons: "Experience started with sitting on plane for 2 hours or more while maintenance was fixing thermostat, then plane was shut down for 10 mins., then had to wait another 10 for plane to reboot. All this didn't work, so we were told get all your stuff, get off plane then go wait at another gate to reboard another plane...so family plans were ruined since we all arrived 3 hrs later starving, thirsty & tired.. . No compensation was offered for all the inconvenience and we paid a high price for this flight that you had to pay a lot for a carry on. Flight home was at least 2 hr delay. Also not sure why entertainment is on survey since there wasn't any, or food since not even peanuts were offered and comfort??? Noticed less space pet person since my last flight and even the tray was tiny. None of our group of 7 will fly Frontier again, and will make sure everyone who asks about our trip will hear about our awful experience w/Frontier."
Cons: "The return flight was delayed and there was no one there to let us know. We had to go online to figure it out."
Cons: "Wasn't comfortable"
Pros: "I like averything about timing and been punctual."
Cons: "You have to pay for everything! The seats are uncomfortable. They should have at least free WiFi, so you feel the pain of the seats!"
Pros: "Quick boarding process. Friendly crew. Ontime arrival and departure. Quick unboard."
Cons: "No onboard wifi. No entertainment options even for 4+ hour flights."
Pros: "the only thing I liked was the flight attendants, other than that my flight experience was awful."
Cons: "I hated that I arrived 2 hours before our flight and then got notified that our flight was going to be delayed not once but 3 difference times. so we waited from 4:00 pm pacific time to 10:30 pm to board the plane and 11:00 take off that is 6 hours waiting at the aiport. THAT IS INSANE!! getting to the Denver airport we got there at 2:30 am and had to walk over a mile getting to our hotel till 3:30 am and having my meeting at 7:00 a.m, coming back from Denver to San Diego the same thing our flight was delayed by one hour and 30 minutes. by far this is the worst experience EVER!!! and the only compensation I got was 100.00 dollars off my next flight a free round trip would of made it seem like they actually cared about my time and money."
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Cons: "No in flight entertainment. Dislike being charged for bags."
Cons: "The flight was delayed. Got to destination 45 minutes late."
Pros: "Flights were in time"
Cons: "I didn't enjoy how the ticket is cheap online but they get you in the end by charge for your seat and luggage ( even carry-on)."
Pros: "Got home from San Diego, Ca."
Cons: "Seven hour layover in Denver. Flight started out one hour late and then the Air Conditioning on the plane did not work putting us another hour late leaving."
Pros: "Crew was good. Boarding process was good"
Cons: "Seat comfort was terrible"
Pros: "Not a lot"
Cons: "Seat comfort. Felt like seeing on a bleacher seat"
Cons: "Everything is amazing"
Cons: "It’s the next day already and my sister did not get home. She still stuck on Houston... now this garbage airline will fly her to Orlando and then Chicago. Hopefully... more 24 hours later of the time that she was suppose to be home. I will never use this airline again in my life. Atte: Nahum Escobar."
Cons: "Didn't have enough staff to leave when scheduled..2 1/2 hour delay, chaos, police had to come. Rinky dink airline, the WORSE..never would fly again.."
Pros: "They fly directly and not scale, that is amazing. But they broke my suit case"
Cons: "Schedule and attention because Spirit are charging as the other airlines companies."
Pros: "Flight was smooth. We arrived early. Crew was kind"
Pros: "Flight got to destination on time"
Pros: "The seats were wider and more comfortable."
Cons: "The flight was delayed due to a change of the plane."
Pros: "The flight crew was good."
Cons: "Long flight delay with no explanation?!? This caused me to miss my connecting flight on another airline and pay for a hotel."
Cons: "I'm not sure how it's legal that spirit doesn't include the exit tax for a country when every single other airline does include it in their KAYAK posted price. There is literally a tax window in San Pedro Sulu, Honduras that says for "spirit airlines passengers" charging $47 per person that my family of 5 had to pay to get out of honduras. Continental would have been cheaper. The exit tax for a country is a required tax. Why is the tax included in the KAYAK posted continental price but not spirit? Only spirit airlines passengers had to pay it. That's messed up. Kayak should be more aware that prices they list aren't truly accurate as all the required taxes were not included. I'm not talking about baggage fees or meal fees or seat selection fees which aren't required if you don't want to pay it, I'm talking about a required tax to get back on the plane."
Cons: "Too expensive loggage"
Pros: "The employees were extremely courteous and professional. I really enjoyed my trip."
Pros: "Nonstop flight"
Cons: "Fees associated with everything, minimal leg room"
Cons: "The crew on the flight was not very service oriented. They were kirt and rude."
Pros: "Because they are doing good job special the Airline Crew due to we arrived at the time acoording shedule"
Cons: "Delayed flight, I lost my connection to New Orleans because the baggage took much time to live"
Pros: "Free of charge water"
Cons: "Charge for water No room Seats want tilt It wasn't cheap price for tickets"
Cons: "The seats don't recline and are very uncomfortable. Plus I don't understand why I need to pay Airport Tax on the same bag I brought into Honduras. $46"
Pros: "crew is nice enough.. the big chairs in front are worth the extra $25. there is no complimentary service for anything.."
Cons: "bag fees are so high, even for carry on ($40-45) ahead of time. all bags are $100 to check at the gate it costs money to book any seat ahead of time. it also costs $10 if you don't print out your boarding pass ahead of time"
Pros: "As good as any airline, short layovers"
Cons: "Late night, red eye, flying but certainly cannot complain for the price."
Pros: "Left on time, arrived a little early. More padded seats than other spirit planes. Quick boarding and de planing"
Cons: "Normal problems with spirit: uncomfortable, narrow seats. No reclining seats, no leg room. You get what you pay for."
Pros: "Cheap Travel Price"
Cons: "Very Rude personnel towards an older lady (65+) Hidden Fees for Carry on Bag Super High Prices for flight lunches"
Pros: "I liked the flight times for my flight"
Cons: "I wouldn't necessarily fly spirit but it had amazing direct flight times too and from Chicago. I didn't like the upselling of MasterCard at the end of each flight. It made the airline sound cheaper than it already is. I wouldn't fly with them again unless it had an app to check in online and use as a boarding card. Again another way to make money is by charging to print boarding passes."
Cons: "Flight was almost 3 hours late"
Cons: "This airlines has the audacity of charging average prices for tickets and on top of that $40 for a carry-on, and $3 for any beverage or snack on the plane. NOTHING is complimentary, the seats don't even recline. Save yourself the pain and never fly spirit!"
Pros: "On time on the arrival"
Cons: "Rude customers next to me 10 minutes late departing"
Pros: "Flight attendants were very nice and helpful, the seats were comfortable and the flight was fairly smooth"
Cons: "I wish there were more food options but I know it's spirit and minimalism is kind of their thing"
Pros: "I liked absolutely nothing, I will never fly Spirit Airlines and will also tell all of my contacts to never book with Spirit."
Cons: "False advertisement. Spirit claims to have lower prices and that is just a blatant lie. Spirit charges a ridiculous amount for a carry one bag and for checked bags. It's more expensive for carry on, which are typically free with every other airline. The bottom line is you can spend less on Jet Blue and Southwest for the purported savings from Spirit."
Pros: "The price was the reason I bought this fare. The times were OK. The nonstop was a deciding factor."
Cons: "Everything else except the price was not good. Comfort was horrible. I will never fly Spirit for a long flight. I am 6 ft tall, 200 lbs. Space is just too cramped. Ryanair which flies short hops can get away with bare bones flights. However, Ryanair has better comfort than Spirit."
Pros: "Price & timeliness"
Cons: "Charge for carry on"
Pros: "All i honestly liked was that i made it a Chicago. Everything else was just luck, i guess. These flights were ridiculous"
Pros: "On time, friendly crew"
Cons: "overly narrow seats, no free coffee"
Pros: "New and clean planes and EXCELLENT crew!"
Cons: "This is regarding my first leg of the trip (LGA-SAP). We boarded on time from NYC, but we were waiting inside the plane for almost 2 hours, I had to connect in Ft Lauderdale for my flight to SAP. I asked the crew to call florida and have them wait for me, as I would arrive 5mins past their departure. They didn't wait and I had to stay 24hrs in ft lauderdale, had to pay for hotel, transportation and food - ZERO compensation or apologies from spirit. WILL NOT fly with them again and will make sure I tell a lot of people about my experience."
Cons: "I dont like how at least water isn't available without purchase. Other than that it was a good flight."
Cons: "After they cancelled the flight - customer service was not helpful. There was a major lack of communication and spent 5 hours in the airport trying to book a different flight. Will not fly or recommend spirit airlines to anyone ever again!!!"
Pros: "Plane was clean and Attendants were courteous."
Cons: "Flight was delayed an hour and had to sit on tarmac for 30 min upon arrival. Understandably not Spirit's fault, but nonetheless was frustrating."
Pros: "There was nothing about this airline that I would Say," Fly Spirit Airlines". You have to pay for everything. Southwest is a low cost carrier and at least you get a coke or water w your ticket."
Cons: "Even if it's beautiful weather where you are leaving from AND where you are going , they will cancel your flight and tell you it's due to weather. So a up and back in one day somewhere can turn into 48 hrs. Act like it's an Overnight or 2 because that's when they will get you back. I will NEVER fly this airline Again!"
Pros: "The plane was clean, the crew were polite and we got there and back safely and pretty much on time."
Cons: "The seats are very cramped; if you want to choose your seat (and not get stuck in the middle seats) you must pay extra. There is no free baggage allowance -- even a small carry-on is an extra $50+ and all the onboard refreshments, including a cup of coffee, cost money. The coffee is $2.00. The fares may be reasonable, but the extra fees and lack of comfort bite."
Cons: "Multiple I mean multiple hidden fees. We ended up paying a price equal to the cost of other major airlines such as United. Arrived for our 730am flight on time. 5 minutes before the flight was about to board they announced the flight was delayed for 3 plus hrs. Then to be cancelled. Next available flight at 7pm. Keep in mind when we got to the airport the plane was already at the gate when we returned to board the plane was gone."
Cons: "Many delays with no info."
Cons: "Extra charges for bags was ridiculous and no complimentry snacks at least."
Pros: "Plane was new"
Cons: "Gate crew were oblivious and unhelpful. Plane was delayed for late flight attendant & bad pilot headset. Most amateur operation I've seen in airline industry."
Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."
Pros: "Was on time. Most happy to get off plane."
Cons: "Su per cheap,not worth it with all extras. Will fly back on round trip and never use airlines again. Was good that I'm short and thin seat spacing equivalent to a sardine can."