Pros: "Crew was amazing. I was thinking of upgrading to business class but did not know how"
Cons: "copa is great"
Pros: "El desayuno y el snack"
Cons: "Se debe mejorar el abordaje. Abordar de la cola hacia adelante para evitar aglomeracion de pasajero"
Pros: "Fantastic crew"
Cons: "Seat cushion was worn out There should be a vegan option for food, or one that can be converted to vegan."
Cons: "The seats are poor for a first class. No electric outlet which is nuts for a 6 hour flight. Only an old school overhead tv."
Cons: "Old plane. No USB port. One movie for all passengers then went to tv episodes of Friends"
Pros: "The hub at panama and the fast flight connection"
Cons: "The plane seat is not confortable for long flights. No cushion enough, able to feel the seat metal structure."
Cons: "I had a three hour delay because of a maintenance problem with the aircraft. As a result I missed a connection to São Luis de Marañon and had to spend on a Hotel and a few to change the flight."
Pros: "everything was great but the only thing bother me was the A/C, waiting for boarding and all flight the air condition was poor and for me was hot all flight."
Cons: "turn on in full cold the air conditioner"
Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"
Pros: "It got me back to Chicago."
Cons: "It was so uncomfortable - the seats were horrible and the temperature on the plane was way too hot the entire flight."
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
Cons: "Boarding room was not open until like an hour before flight. No entertainment system aboard."
Cons: "Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again."
Cons: "Yo compré mi pasaje con 5 meses de anticipación y cuando llegue al aeropuerto me dijeron que estaba standby. Un súper mal rato. Las chicas del front desk fueron de muy poca ayuda y creo que es una práctica típica de la empresa."
Cons: "the crew did not give the proper information, they did not give us the customs forms and when I asked they told me that it was no longer a requirement. False, they are very badly informed and caused delays for this."
Pros: "Flight was good as well as service at the airplane, DC to Bogota"
Cons: "Everything ok"
Cons: "Airline sucks! Missed my connection and rescheduled my flight 8hrs later"
Pros: "Very Friendly and helpful crew. Good food, considering other airlines I had to pay more for the same itinerary and not even water was offered"
Pros: "Love the food and the entertaining on board, FA are nice and helpful"
Pros: "Fairly comfortable seats, prompt service"
Cons: "Carry in bags were searched and we were patted down for some reason."
Cons: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Cons: "just the food options were not that good. all other things were ok."
Cons: "It is what it is, doesn’t have to be better"
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Pros: "The crew was fantastic."
Cons: "Boarding was like herding cattle. Everyone blocked the stairs. A frustrating mess."
Pros: "Nothing."
Cons: "All. Crew did not arrive on time. Boarding was a mess. Many arguments with customers."
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Pros: "Andres was so nice. Amazing actually"
Cons: "They boarded us then we had to switch planes. Delayed an hour"
Cons: "Plane was late arriving from California because of mechanical problems. Then we sat on JFK runway waiting to take off. Pilot said we'd be taking off in about 9 minutes. A half hour later we took off. In the middle of the flight a loud horn went off in the cabin. It lasted for about 20 seconds. It was really quite alarming given the earlier mechanical problems. No explanation ever given."
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Pros: "the front desk at united was awful. The flight crew were very efficient. Terminal 2 is great at Sky Harbor."
Cons: "nicely done, kayak!!"
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Pros: "The crew was really nice. Flight was quicker than expected."
Cons: "Seats could be more comfortable. Boarding process should be more organization. Snacks could be way better."
Pros: "Everything but the temperature"
Cons: "Too cold on plane. It's better than too hot, but it seemed like it was all or nothing."
Pros: "Staff was friendly, courteous, and generally concerned with our well-being."
Cons: "Economy seats were not terribly comfortable, but that is not unusual."
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Cons: "We booked Lufthansa and paid more for our ticket to have this airline. We ended up on a united flight which we did not want. They have no TVs and tiny seats which is absolutely ridiculous considering it’s international travel. If we book one airline we expect to get the airline we paid for."
Pros: "economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight."
Cons: "they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight."
Pros: "Everything about customer service was great, unfortunately both fights got delayed making it for an extremely long day."
Pros: "Staff was nice!"
Cons: "I didn't like the luggage restrictions associated with our tickets."
Pros: "Wasn’t able to board due to the extensive long lines at TSA. SJU needs to improve their staffing to make the process a lot quicker. Missed the flight and wasn’t able to be accommodated"
Cons: "Add more staffing for TSA in SJU to speed up the process"
Pros: "No problems, no hassles. Smooth flying, no delays. Great price!"
Cons: "Would like to see the costs of baggage and seats posted more clearly at the beginning of the purchase process. It was difficult to figure out the charges (but well worth it)."
Pros: "I didn’t you guys a broke an charge for everything An have no WiFi you guys suck"
Cons: "You held a passenger seating was horrible no complimentary anything you charge for every bag I will never fly with you people again disappointed"
Pros: "flight time schedules good and timely, i.e. take offs and arrivals. check ins ar good, but boarding should be from rear to front to reduce congestion in aisles"
Cons: "seating very tight and uncomfortable, not adjustable for any length of flight. too cramped. overpriced as for the luggage, compared to other airlines that offer free luggage,i.e. no charge not convinced ye if will repeat with this airline."
Pros: "Strait flight. Friendly crew!"
Cons: "This eas my first time flting Spirit. Extra Charges to choose a seat. Carry on and check in bags are entirely too expensive!! Plane was delayed. No snacks. The seats were very uncomfortable. Flying for a more expensive flight will be much more cost effective and not comfortable."
Cons: "Worth the extra money to fly with other companies. Felt like Spirit was trying to nickel and dime me at every corner."
Cons: "Didn't have any food or entertainment, that's the reason for the low score. You need a N/A"
Pros: "Plane departed on time and arrived early."
Cons: "I have flown on a lot of budget airlines, both domestically and internationally, but this was my first time flying with Spirit....and it will be my last. I am used to the a la carte pricing and know how to avoid additional charges, so I wasn't expecting anything different than usual. What I wasn't prepared for were the smallest seats I have ever seen. Granted, I am 6'2", but these seats cannot be anything but pure torture to anyone over 5'9". If you're shorter, maybe it's worth it, but I can't guarantee it. But, if you're 6' or taller, I would recommend you avoid regardless of how much cheaper the flight is; It's not worth it."
Pros: "I liked the take off. I like how the pilot told us when we were have way and when we were 30 min out."
Cons: "Hidden fees for picking your seat. Flight was delayed an hour. Seat uncomfortable. Tray table really really small."
Cons: "The up charges for everything is ridiculous (you even have to buy water). By the time you add in all the up charges the flight is no cheaper or more expensive (bait and switch) This will be my one and only time to fly spirit airlines"