Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Cons: "Too cold"
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Pros: "direct flight from IND to CDG!"
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Cons: "Before was better no now"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "No issues boarding as a group of 6, including one child. We all had at least a personal item and/or a carry-on to stow. The flight was easy, comfortable, and the free movies were current and definitely helped pass the time."
Cons: "We were seated right behind the delta comfort+ and saw the special snacks they got. Being teased by that is not a huge deal, just a little disappointed by the regular snack selection, the snack mix was definitely subpar."
Pros: "Getting home in one piece"
Cons: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Pros: "Loved that they had access to connecting info on board"
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "The costumer services."
Pros: "First flight"
Cons: "Too packed"
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."
Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Cons: "Virtually no help from the staff"
Cons: "Smooth and enjoyable trip unlike the second leg to Aspen"
Pros: "Flight crew were good."
Cons: "My checked baggage did not make it on this flight even though it was checked in over an hour before the flight. I have been getting the runaround at the Baggage Claim area and on the phone. It may be delivered tomorrow afternoon and I have food items in the baggage and it may not be delivered until the afternoon of the next day. They don’t have a good baggage tracking system."
Pros: "How fast we borad the airplane the sever was good and nice respectful"
Cons: "Just speed up little fast unload the airplane"
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Pros: "Is ok"
Cons: "More space between seat and free food"
Cons: "The flight was delayed initially because of plane late arrival then rerouting and then delayed and cancelled. Spent the night on the floor with no offers for food or beverages or at least offering vouchers for delays not related to weather. Tried to lie and say it was weather related."
Pros: "The crew was awesome"
Cons: "The flight was delayed 3 times before we even boarded. Then we sat in the plane for an hour."
Pros: "The crew was nice."
Cons: "EVERYTHING! We were supposed to leave at 7:30 pm and we ended up departing at 9pm"
Pros: "Nice crew, more legroom, punctuality"
Pros: "Even thou flight was delayed we arrive at a decent time."
Pros: "Not much"
Cons: "Seats that worked"
Pros: "Food and service was very good."
Cons: "Relocating us to vacant seats so that we weren't crammed all together."
Cons: "Crew disrespectful, with passengers. He was a chubby guy late 40"
Pros: "leg room was decent I always love the in flight interactive map with routes and nearest cities."
Cons: "Headphone jack for media watching did not function properly."
Cons: "I didn’t like the food, worse I’ Ever taste"
Pros: "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Cons: "The y chance the gate 3 times. And ir was delates."
Pros: "Customer service, boarding and service onboard were excellent."
Cons: "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
Pros: "Not much."
Cons: "The economy fare.....why are people who travel together not put together if possible? Why are all the seats At the back next to the bathroom??"
Pros: "Worst airline food in years."
Cons: "Food was bad on all 4 legs of trip"
Cons: "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
Cons: "No complains"
Pros: "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
Cons: "Hit a bit of turbulence, food was good, but can be improved"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "the flight was AVIANCA , not American Airlines"
Pros: "The crew was nice"
Cons: "I flew American four times in 7 days, every flight was delayed. delay times varied from 90 minutes to over three hours. Fog in Chicago was beyond anybody's control, but the other times were not weather related, I recently flew frontier Air and their flights were also late. I jinxed myself by stating I never have this issue with AA. Great job at proving me wrong. I flew a good bit last year and these issues didn't start until after the new year., Thank you for your time."
Cons: "Tiny airplane. We had a delay of 2 hours."
Pros: "Economy passengers treated well"
Cons: "Your survey app"
Pros: "Good food, kind staff, free booze"
Pros: "Good food!"
Cons: "Rude crew"
Pros: "Good movies"
Cons: "not enough food"
Pros: "Boarding process, information flow, crew hospitality was excellent and professional."
Cons: "Food was very basic and bland. Drink choices were fine."
Pros: "one more bag"
Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Pros: "It was okay"
Cons: "We loaded late and than sat in the plane awhile before we left. No explanation was given. Once we arrived in Charlie we sat on the tarmac for 20 min. No explanation. Than we waited 20 min fir our carry on luggage to arrive. We were told we had to check it. By the time we arrived at our gate they had given outlet seats away. They were not very polity ir helpful."
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Pros: "Las aeromosas muy amables y profesionales."
Cons: "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
Pros: "It was comfortable, nice staff and had a meal as well"
Pros: "Nice crew"
Cons: "Slow and confusing boarding process"
Pros: "1st Class cabin was comfortable but below business class product of most premium competitors from Asia and the Middle East"
Cons: "Flight was delayed 5 times for 6 and a half hours in total. Poor communication from the airline. Had they been honest and up-front about the delay I could have been re-booked on another flight. This delay caused me to miss an important factory meeting and will require another trip to Asia sooner than originally planned."
Cons: "Late and delayed arrival. No seed assign until I was at the gate"
Pros: "Great crew!"
Pros: "The flight was fast and good service"
Cons: "En El Salvador the person who check my luggage was rude And throw my medicines to the garbage and she told That I need a proscription from my Dr , never it happen before , I think she work for El Salvador airport but she was rude"
Pros: "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
Cons: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
Pros: "Like the drink & snack bar that is always open. Crew kept bathrooms maintained reasonably well."
Cons: "They were out of some of the drink and food options. The Vegetarian special meals were poor."
Cons: "My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking."
Pros: "The crew went out of their way to ensure the comfort of passengers."
Cons: "No complaints"
Cons: "Food choice was awful. Ended up eating just a salad"
Pros: "On time arrival"
Cons: "No in-flight service"
Cons: "Didn’t get bags transferred from United flight from Washington DC to the flight from Munchen to Athens. We made it to gate just in time. Bags did not. Maybe there is some way to increase layover time On this international flight. Thanks"
Pros: "The staff all the way through were awesome. Facilities were clean and as expected."
Cons: "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
Pros: "The airplane had ok legroom"
Cons: "Flight delayed, causing missing connection, causing overnight in airport with no explanation. No compension offered. I had to duck down enter plane I'm 6'1..."
Pros: "tsa pre"
Pros: "Seats, newness of the plane, service, food and boarding efficiency."
Cons: "The overhead lights from other seats are too bright and they bother passengers wanting to sleep."
Pros: "Ability to move me on the flight swiftly."
Cons: "Layover was minimal backseat of short time from one flight to next terminal."
Cons: "My flight was overbooked could fly out until the next day"
Cons: "Booked on flight next day but much less convenient than original direct flight."
Pros: "The crew was incredibly nice, and the plane was very clean."
Pros: "The plain got loaded and tool off early and got landed early."
Pros: "Crew was attentive, friendly. Captain kept us infirmed"
Cons: "They charge de luggage, didnt gave anything to eat, the luggage in orlando came like 2 hours late. The flight back from Houston was cancelled with no reason, they overbooked the flight.. and worst of all the only offer us a $10 disccount in a cheap hotel.. no food nothing"
Pros: "easy boarding nice roomy uncrowded plane"
Pros: "The flight staff"
Cons: "Not telling us the delays in time"
Pros: "Delayed because of weather maintenance and people"
Pros: "Awesome Illy coffee and stroopwaffel cookie for my flight to Guatemala for my first medical mission trip on a snowy cold morning was a welcome snack. It was so much better than the snack mix or nut packs that you usually get."
Pros: "The coffee and cookie. On time."
Cons: "Seat is very narrow."
Cons: "Tiny aisle, hard seats"
Pros: "We left on time, and arrived early."
Cons: "No down side."
Cons: "All of it. Pretty much everything."
Pros: "Movies on personal device"
Cons: "Surrounded by noisy babies"
Cons: "My bag didn't came with came, it was a direct flying. The air conditioned was too cold"
Pros: "Very short flight seating was normal for what I expect as a guy my size"
Cons: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
Pros: "Staff were courteous, efficient, and friendly. Bathroom was clean. Gate check of bag worked. Flight was smooth and uneventful. (just what it should be!)"
Cons: "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
Pros: "The crew is kind"
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Pros: "Kindness of crew"
Cons: "Flights were delayed, no entertainment... Only pay-per view... No free food..."
Cons: "The 6 hour delay"
Pros: "On the way to Chicago I was pleased with the staff."
Cons: "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."
Pros: "Loading was quick and easy with smiles and greetings from hostesses"
Cons: "No drink service on either flight, dumped on jetway and had to take bus to a gate and then navigate to our new gate. This made short layover time even shorter. I flew United down there and had drink service for that led of flight with them."
Cons: "Uncomfortable, and unsafe, seat - with the bottom sagging badly on the right side at the back. Narrowly avoided having to check my hand luggage through to Nice, France, which would have been the second time on a row! Why, oh, why can't they ENFORCE the carry-on rules that are supposed to limit the size and number, as they do in Europe?! If you're in group 5, forget carry-on."
Pros: "The whole trip was easy and non dreadful"
Pros: "Timely departure, safe timely arrival, friendly crew."
Pros: "Courteous and friendly employees..helpful"
Pros: "Very helpful and attentive from start to finish"
Cons: "Small seats I'm not obease but I am thick I was a lil cramped"
Pros: "No problems"
Cons: "Little bumpy but bad weather"
Cons: "Rough landing, baggage got lost both times ive flown with united and still had to pay after being late over 2 days."
Cons: "My flight was cancelled. I was notified only a few hours before that my weekend plans were ruined."
Pros: "My seat, I paid extra and had seat with more leg room"
Pros: "It was on time and things went smoothlyi"
Pros: "Flight was on time, everything went smoothly."
Cons: "Flight was too short for a meal but possibly a choice of 2 sandwiches along with the beverage they served would be a nice option? No In-flight entertainment that I was aware of."
Cons: "Flight canceled. Forced us to stand in a four hour line to re-book. Phone calls not accepted. These incidents happen all the time- it is inexcusable that United handled the situation so poorly!"
Cons: "Actually I never got a flight to Seattle yesterday. My flight was cancelled and was on hold with United for over 2 hours only to have them tell me they could rebook for two days later. They said that was the only option in the whole Midwest on all airlines. I don't believe them. Horrible customer service. Ive had nothing good to say about United. I am supposed to fly through Newark tomorrow to Seattle and I hope that flight isn't cancelled because I've already missed two days of work. I am very displeased right now. No compensation either."
Pros: "So first scheduled flight canceled., I broke land speed records and paid an additional 50 dollars to get booked on an earlier leaving flight. Boom it was cancelled as well. I'm attempting to fly out at creak of dawn today! Still not home! United had alot of work to do! !!!!!"
Pros: "very friendly crew!!!"
Cons: "Very small and uncomfortable."
Cons: "Too many people, some people are flying sick . I just wish someone would check their temperature"
Cons: "Didn’t get to go"
Cons: "have people helped with there bags so no heavy luggage falling on customers"
Cons: "Flight was 4 hours late!! Just showing up on time would have made it better."
Cons: "Absolutely everything. We will NEVER fly Spirit again. NEVER"
Pros: "Crew was okay."
Cons: "Seat comfort gets a big"
Pros: "Terrible gate crew, very aggressive and rude for no reason whatsoever. Delayed boarding and takeoff on 4 flights in a row, uncomfortable seats and dirty everything. I will never ever fly Spirit again."
Cons: "Almost everything."
Pros: "On time and easy."
Cons: "Free beer?!"
Pros: "The chicks were hot"
Cons: "Seats don’t recline and you have to pay for water"
Cons: "Never AGAIN!!!!"
Pros: "Crew are extremely courteous"
Cons: "The fact that I have to get onto a long queue to print a boarding pass after I had already checked-in online and had a copy of my boarding on my smartphone"
Pros: "The flight went smoothly. Staff seemed attentive and efficient."
Cons: "Couldn't hear/understand announcements at gate or in flight. Uncomfortable seats with no padding resulting in aching back the entire flight. Fortunately, it was a short flight."
Pros: "Overall very well for first flight with spirit"
Cons: "I’m 5’9 and very skinny, yet still no leg space."
Pros: "Everytime I fly spirit there's an issue a delay I'll never fly spirit again anywhere"
Cons: "Always issues always delays I'm sick of this company 2-3 hour delay"
Pros: "On time"
Cons: "Seat not comfortable"
Pros: "The safe travel back home"
Cons: "Didn't like that we had to wait forever until our plane comes"
Pros: "My first flight on Spirit was great."
Cons: "Flight not full and they still jammed people 3 to a row. Web site confusing and difficult to use, unable to get a real person on the phone for help. My cheap fare doubled at check in due to baggage charges that were not made clear in advance. No email confirmation of flight. I would not fly Spirit again despite the fare,"
Pros: "Flight crew super nice"
Cons: "Sitting in a middle seat"
Pros: "Sercurity line was short. Crew was kind of nice and friendly."
Cons: "40 minutes to check bag even though we prechecked in the previous night, paid for our bag and printed our broadinf pass. Only 1 Spirit employee working the check in counter! They charge 3 dollars for water! Water! They should how complimentary cups of water. It's water for goodness sake. My pregnant wife was very thirsty so we paid. But it was a bitter moment. I get what Spirit is doing but they need to do better in a few areas or they'll have no more clients to pass the savings on to."
Pros: "I need a refund."
Cons: "Your personnel made an error in which they were unable to locate my flight reservation, causing me to miss my flight. Never flying Spirit again."
Pros: "Had a row to my self. Comfortable."
Cons: "The cost of checking bags and having to pay for a seat. I thought when you purchased an airline ticket it included a seat. Imagine my surprise when I had to pay for a seat."
Cons: "Baggage fees are ridiculous, customer service poor in the USA. Flight nk528 flight attendants and ticket agents conducted themselves poorly, customers all disgruntled and staff did nothing to make the situation better but losing their cool instead of conducting themselves professionally. Both female flight attendants were argumentative and even roll their eyes at a few of the passengers. Traveling is an exhaustive ordeal without the delays. Sarcasm was high."
Pros: "Good price; friendly at the counters"
Cons: "very cramped seating, no recline available in seats which made for long trip."
Pros: "That it is over"
Cons: "Added fares to reserve seat no room no charger"
Cons: "Customer service"
Cons: "5hrs to get to LA and nothing free to eat and to drink. that so stupid. and paid to much for your carry on"
Pros: "Left on time."
Cons: "The long wait at baggage claim."
Pros: "Nothing flight delayed because had to wait for a flight attendant running late"
Cons: "All the up charges I will never use spirit again"
Cons: "Flight to ATL was canceled. Had to buy all new ticjets to get there so I dindnt miss days of work costing me $600 extra. Spirits response was $50 voucher. I will never fly them again"
Pros: "The trip from Ft. Lauderdale to Panama was a smooth trip."
Cons: "On the other hand waiting to be checked in needs to improve and also the pricing of luggage need to be more of a realistic price for all travelers."
Cons: "I was the 4th or 5th passenger to arrive for check in 3.5 hours before my flight, and almost missed my flight due to confusion and constantly being told I didn't have my pass, go to this line, then go to this line. It was the worst check in experience I've had in over 30 years of flying. I would never consider this airline again, even if you offered me free tickets."
Pros: "The food choices"
Cons: "Delayed for maintenance scheduled for 115 departure take off time was 5:15 worst experience in my life. Staff is rude did not notify us of changes or reasons for changes."
Pros: "The plan was new but with litlle leg room"
Cons: "Didnt know that spirit was a bare price with no beg or food incloded in the price had to pay 50 dollar a bag in the gate i can fly with same price with bag and food with other company"
Pros: "nice plane @ great crew and flight"
Cons: "seating was very tight and quite unpleasant"
Cons: "Flight crew in Atlanta didn't inform us that we could not go to Panama on a one-way ticket and we didn't find out that we couldn't until we got to fort lauderdale. The first flight to Panama was CANCELED....then, when we went back the next day to check in and get our boarding passes, we were told we could not go to Panama unless we paid for a return flight. This was our first time flying international, so we were unaware of that."
Pros: "I like sitting in an exit row seat. I don't know if I would of made it in the other cramped seats. We didn't have delays so that was good even though we heard Spirit is Notorious for delays."
Cons: "The Spirit ticket agents at both New Orleans and Las Vegas were not the most pleasant. It was like being at the DMV (drivers license place) On the first flight, the plane smelled really bad and the bathroom was horrible. The return flight, different plane, was not that way at all. It smelled nice and the bathroom was clean."
Cons: "Little to no communication from staff. Hidden charges on baggage. Different instructions/information from different staff. Delays, no apologies."
Pros: "We liked the reasonable rates and on time flights. Ease of early online check in and good seats."
Cons: "Having to be very careful not to mistakenly sign up for extras. Also making sure to measure personal bags so as not to have outrageous fees on baggage."
Pros: "Flight was on time. Boarding was seem less. I liked the newer plane we were on. Flight crew was friendly."
Cons: "Little things you have to pay extra for. I had a middle seat. I didn't buy any food so I can't rate the snacks."
Pros: "Nothing at all. I can't think of one good point to say. Maybe I would say the price, but considering how bad they were, it's not worth it."
Cons: "First, the cancelled my flight and didn't contact me. I found out because I was checking the flight status. When I called them, they gave me 2 options: get a refund or flying on the next day. I had book a hotel for that night and had plans for early morning, so I got a refund. Before deciding that, I asked if they could put me in another flight, as I had seen that other companies were flying to my destination. They said "no, because the flight was cancelled due to weather". The weather was bad in Florida, and I was leaving from Baltimore (Maryland) to Las Vegas. My route didn't have anything to do with the weather. I know the plane that was going to take me to Las Vegas was stuck in Miami, but still, that's not my problem. If I was flying to or from a place with bad weather, I would be the first to cancel the trip. The weather didn't have anything to do with me. They gave me that excuse just because they didn't have another plane to fly to Las Vegas. Then, I got a refund and bought tickets from another company, and I spent 200 dollars more (per person, total of 400 dollars). If there were other companies flying the route I wanted, why Spirit couldn't? Anyway, that was the first bad impression. The second was on my way back home. This flight was also through Spirit. Back in September, when I booked the original flight, I saw they charged for carryon luggage (which is outrageous, in my opinion). I paid the fee to be able to bring a carry on with me. However, when this flight was cancelled and I booked the other one, I didn't see anywhere saying that I would pay for carry-on. Also, since the price was so much more expensive than before, I assumed carry on was included. To my surprise, when I got to the airport, it wasn't. I explained everything I wrote here to the attendant and to the manager, and none of them wanted to waive this fee. I explained how Spirit made my trip so stressful, and asked if they could understand that. No, they couldn't, or wouldn't. In the end, after a long discussion, they gave me a 25% discount in the carry on fee. As the cherry on top: there was only one person taking care of boarding, the flight attendant didn't care to explain the procedure for people in the exit row, I didn't see any food or drinks being served (though they passed 5 or 6 times with a garbage bag for trash... And no one had trash to trow away... It's a possibility that I slept, but it's odd anyway), and finally, their seats didn't recline (for an overnight flight, that's no joke). As I said in the beginning, I won't fly Spirit again, ever, no matter how much cheaper their tickets are."
Cons: "TOO MANY HIDDEN FEES!"
Pros: "Smooth flight"
Cons: "Airline charged me $100 for a carry on 20 minutes before gate closed which is ridiculously overpriced. The personnel at the gate had terrible attitudes and didn't provide real reason of the fee hike which supposedly increase every 30 minutes. This airline advertises itself as low cost airline to lure customers but with a catch ; robbed customers with high carry on fees and other non-complimentary items. With the total amount of payment I made for this airline, I would have been better with another airline that provides better service and entertainment. I will not recommend this airline to anyone!"
Pros: "Pilot and crew"
Cons: "Customer service.. push 1 for English.. I couldn't understand them.. nor could they understand me.."
Cons: "There is no water."
Cons: "I didn't get to fly because they overbooked the flight. I had to drive instead."
Cons: "For 24 hour check-in it costs money to pick a seat on website. Also checking bags are too expensive."
Pros: "Didn't like: The seats have minimal padding, no "wings" /headrest feature, seats don't recline, tray table too small to put anything on, and too far away to be useful for eating. Having to purchase water is ridiculous. The fee for carrying on a bag in addition to a purse had the price of the ticket comparable to other airlines, so there was no point to using Spirit. There was no entertainment except the Sudoku that printed on the boarding pass."
Pros: "Did not Ike"
Cons: "Baggage fees $105, unreasonable and over priced Plane seats were dirty and uncomfortable It's sad that not even a cup of water is complimentary This airline shouldn't be aloud to operate its very tacky and unrealistic"
Airlines flying from Indiana to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights