Daily cleaning, installation of cabin HEPA filters on flights from Central America to Minneapolis
|July||Best time to beat the crowds with an average 8% drop in price.|
|June||Most popular time to fly with an average 8% increase in price.|
Average price round-trip
|$602||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Sun Country Air and Delta have all waived their change and cancellation fees on flights from Central America to Minneapolis. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Central America to Minneapolis.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Central America to Minneapolis.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Minneapolis from Central America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Minneapolis with an airline and back to Central America with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Minneapolis from Central America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was very helpful and prompt to handle any needs or questions."
Pros: "Mission accomplished—got from point A to B safely and with luggage intact"
Cons: "Plane smelled like the bathroom for the whole flight; no screens at the seats"
Pros: "The nicest flight attendants in a long time. In-flight entertainment options good."
Cons: "I prefer Delta’s snack options and overall generosity within the limits of today’s stripped down hospitality."
Pros: "The service, The Flight attendant was sooo nice. The food was great and the seats were comfortable. The time flew by."
Cons: "Screens on the seat backs."
Pros: "I was unable to catch my flight and I called and the lady kn the phone was not helpful and rather rude. Was unwilling to help me figure out a solution to changing my flight plans"
Cons: "was unable to catch my flight and I called and the lady on the phone was not helpful and rather rude. Was unwilling to help me figure out a solution to changing my flight plans"
Pros: "I paid for seat. Hainan airlines charged me, but told me was not successful. I spent a lot of time and energy on it."
Cons: "At Xian Xiangyang Airport, I was asked to provid a address. They did not know how which is street name and which is city name. I taught them. They scanned with my green card, however, their system could not recognize green card. I was forced to sign an agreement to take all responsibilities if I can not go abroad."
Cons: "Flight attendant was REALLY SLOW."
Pros: "great crew"
Cons: "The flights were fine, but I will never fly Alaska to Minneapolis and transfer to Iceland Air again. Transferring from the Main Terminal to the HumphRey Terminal was a huge, grossly unpleasant inconvenience. Fly direct, use a carrier that connects at the Humphrey terminal, but by all means do not connect with Iceland Air using Alaska in Minneapolis."
Pros: "My Flight was on time"
Cons: "Liked everything"
Pros: "Crew was nice, seemed like a new plane so everything was slick and clean."
Cons: "I wished they had a savory option for snacks (not just cookies but pretzels as well)."
Pros: "Comfortable and service"
Pros: "After a few years of being just shy of hitting annual MVP status I finally made it. To mark te occasion, Alaska Airlines bumped me up to first clas...my first real time ever. I truly appreciated the opportunity and continued excellent, and now added customer experience! From the full breakfast, great coffee and roasted, warm nuts...though very tired, I truly appreciated the recognition. Thanks!"
Pros: "Free iMessage/texting is really nice even if I didn't use it. Free phone charging is also nice on the 737-900's! Please don't follow Delta's price model by limiting access to those features to Comfort+ and First Class."
Cons: "Having free GoGo entertainment inflight is an amazing technological feat. I'm being a whiny brat when I say I wish the app/video feed didn't buffer so much. I couldn't tell if the problem was with the app, or WiFi performance."
Pros: "We got lucky. Our next leg turned out to be on the same airplane. So we were already at the gate for the next flight. Another piece of luck was that the airplane was not full, so my wife and I had a row of 3 seats to ourselves."
Pros: "Leg room in premium"
Cons: "No free food or entertainment"
Pros: "Clean airplane. Seats are leather which I prefer to fabric ones. I like the adjustable head rest."
Cons: "Not crazy about having to take the shuttle to airport after deplaning."
Pros: "Very quick and easy boarding system. And, very friendly flight crew."
Cons: "The flight was booked through Alaska Airlines, but facilitated through Sky West. At SFO, Alaska runs out of terminal 2, but Sky West out of the international terminal. I went through security at terminal 2, only to find out that I needed to leave security, get on the tram and return to the international terminal."
Cons: "The food is just terrible and we sat in first class. There was an only one choice and if you're a vegetarian, forget it, you won't be eating. The choice was a chicken salad that had a fishy taste. Your choices are better if you purchase a meal."
Pros: "Prompt boarding"
Cons: "Sitting on the plane for 1.5 hours prior to departure because the plane was too light. This should be something that is determined prior to boarding the plane."
Pros: "Comfortable flight did not look old like Sun Country haha. Clean seats and very friendly attendants."
Pros: "Great crew and good service"
Cons: "Flight was late. Seats were small and cramped. At LAX, had to wait on board 20 minutes for bus to immigration. Then had to stand on bus for 15 minutes while drivers chatted outside. Immigration was a nightmare at LAX. Never again."
Pros: "How accommodating the whole flight crew was to every individual person."
Pros: "Professional and friendly staff, clean plan, excellent service"
Cons: "Plane was late"
Pros: "Was a nightmare at Seattle to board for Minneapolis. Was delayed, didn't call for boarding and crew looked annoyed the whole time. Not the type of service I expect for the price I pay."
Pros: "In-flight entertainment options. Grew was pleasant and helpful. There was leg room!"
Pros: "Free movies!"
Cons: "Not enough time to finish the movie"
Pros: "Same as previous comment from Bend to Seatte"
Pros: "The pilot was the best!! He arrive safely and early to our destination. Big applause to the captain."
Cons: "There was no hot water for tea. There was no charging stations by our seats"
Pros: "Leg room! Snack options! Service! I never really leave reviews- one of the best flights I've been on"
Pros: "Comfortable, great service"
Cons: "No one likes a middle seat, but it happens"
Pros: "Such nice staff!"
Cons: "We were delayed an hour"
Pros: "The person next to my wife was snoring for three and half hours and spilled coffee on her, besides that it was OK. I have had way better from your Alaska Airlines ..."
Cons: "I just told you..."
Pros: "Got me home safe, in comfort, and affordable."
Cons: "1st class was sold out"
Cons: "Took almost half an hour for bags to START coming. Grandma had to do 3 loops picking me up at airport"
Pros: "Cheese & fruit, not full plane"
Cons: "Trying to connect to wifi"
Pros: "Great service friendly! Nice roomy seats. Clean. Great snacks and snack purchase boxes."
Cons: "2 seats, aisle, and two seats was hard with me and 2 kids but liked the space."
Pros: "don't travel much, but best flight I've been on overall! Please submit this to your win a free flight for 2 by responding to the survey as in your ad."
Pros: "Really good flight crew. They pointed the plane right at LAX."
Cons: "I wanted a cheeseburger but they sold out. Didn't see any movies that I wanted to watch."
Cons: "Offer free entertainment via wifi on flight, but will not work with Kindle or Nook devices."
Cons: "NOISY, OBNOXIOUS OUT OF CONTROL CHILD IN BACK OF ME"
Cons: "Only thing was we had to wait longer than 20 min for our luggage in mpls which was guarenteed. Will I get $25 gift card for future use. Will use AA again when I get the chance."
Cons: "They changed the departure gate 3 times and I missed my flight to MSP. I had to pay 600usd or a flight 13 hours later, spend the night in the airport and rearrange transport from MSP to my home in Duluth. I wonder if I could get reimbursed for the 600usd due to the irregularities in changing the departure gate so often; it caused me to miss the flight.."
Cons: "One hour delay was terrible"
Pros: "Ample legroom, comfortable seats, flight that reaches the destination early... wonderful for the price range. The team was also flexible to flyers changing seats because the plane was not full! Was very surprised by this level of flexibility and comfort from such an affordable airline!"
Cons: "We flew over lunch had to to get by on just pretzels. Could have used something more substantial."
Pros: "This was my 1st flying w/Alaska and the experience was wonderful. Boarding was fast and efficient, the flight attendants were courteous, and we arrived ahead of schedule. I'll fly sith Alaska whenever possible."
Pros: "Great customer service and loved the $10 dollar deal with the tablets! Such a great incentive!"
Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."
Pros: "Service and staff"
Pros: "Was able to comfortably sleep the whole trip back."
Cons: "Nothing, just filling this in to continue........."
Pros: "Checking bags at the gate and picking them up at the gate on arrival"
Pros: "On time"
Cons: "Boarding was a little slow and a few minutes late taking off but still made it on time"
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Pros: "Crew and being able to watch movies."
Cons: "Cost of flight"
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "The smootheness of the flight."
Cons: "The fact that the passenger behind me is was kicking the back of my seat. And it wasn't even a child!"
Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."
Pros: "We were two for two on not being able to understand the gate agents announcements. Please keep in mind that not everyone flies frequently. I'm convinced that the routine of the job blinds both the TSA and airline employees to this fact. Clear and concise instructions would be great, regulars will continue to ignore you. So no harm, no foul."
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "I fly non Rev so it's great to fly economy comfort for free"
Cons: "Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey"
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "Delta fo"
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Pros: "Crew was very professional and friendly."
Cons: "Seats are too close together."
Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Pros: "On time and courteous staff"
Pros: "Snacks were readily available; gate and flight attendants were friendly and accomodating."
Cons: "Free in-flight entertainment required an app to play, need for which was not advertised at all. Flight on United earlier in the month included announcements to download their app before takeoff. Customer service ahead of flight was a mixed bag. One assistant was went out of her way to help quickly and then comped a fee after I waited ~30 mins and then explained why we'd need assistance at the gate that she could not provide. A previous assistant was not able to provide this explanation."
Pros: "Friendly crew"
Cons: "Had the seat at the very back, which made engine sounds loud for most of the trip"
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Cons: "Takeoff was delayed approx 4 hours which made me miss my connection and prolonged the whole travel day."
Pros: "friendly courteous staff"
Cons: "didn't have the tapas box, or the crave box or any food box for sale...the flight attendant did give me extra cookies and pretzels"
Pros: "Good heads up to turbulence."
Pros: "New plane with plenty of overhead storage space, on flight entertainment system has many options"
Cons: "pressure in cabin on decent was bad, my ears hurt (which only seems to happen on some flights)."
Pros: "Very friendly and helpful staff."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "I made it home."
Cons: "1. 1.5 hour delay on a 70-degree, sunny day. 2. all of the outlets in the gate area to charge devices during the delay -- and 90% of them didn't work!!!! It's almost better not to design new seating with outlets between seats, when the outlets don't work -- neither did the ones on the walls. People were lined up for the ONE wall outlet that did work."
Pros: "I liked everything."
Pros: "Everything went smoothly. We landed early and the crew was lovely to fly with."
Cons: "No complaints from me!"
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "Reminds of when air travel was a special event. The Salt Lake based crew was awesome. Cost to upgrade to 1st definitely worth it."
Cons: "Everything was great."
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Pros: "Friendly crew, navigation around storm, comfortable flight"
Cons: "On time"
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Pros: "Very smooth"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "Seats were good, leg room ok"
Cons: "Check in desk wasn’t labeled with Sun Country. It said Canada Air. Nothing posted about needing to get a departure tax prepaid."
Pros: "Entertainment options for a long flight. Room seats."
Cons: "Only one crew member ensured passengers had plenty of hydration. A couple crew spent time on their phones & casually chatting while the one was doing her job. No light snacks on a 5.5 hr flight? I thoroughly am disappointed with the extra charges Sun Country throws at passengers for carry ons?"
Cons: "This airline is impossible to contact both for reservation changes and their credit card service"
Cons: "We had to change gates after boarding had begun. We were late. It was a 5.5 hour flight and we weren’t offered any complimentary snacks. Crew was not very nice. No in flight entertainment."
Pros: "We were bumped to first class."
Cons: "Knowing our next flight will be coach."
Pros: "Sat in the 4row, the one right behind 1st class, had miles of leg room."
Cons: "Don't get the 'cheese plate' , unless you like fancy cheese wiz on saltines."
Pros: "Easy trip from Costa Rica to MN, and an amazing flight crew. They were great to talk with and super friendly!"
Cons: "The flight was delayed about an hour and then took a while to leave the gate, but that was not Sun Country's fault"
Pros: "It was on time. I could select my seats."
Cons: "All the extra expenses."
Pros: "On time departures, friendly service"
Cons: "seats not the most comfortable"
Pros: "Everything went well"
Pros: "on time , nice and friendly crew"
Pros: "I liked on the way there that the pilot came on a few different times with announcements with is very calming to get updated. This used to be a given; however, it isn't anymore so this was nice. plenty of seat room."
Cons: "turbulence was pretty bad on our flight both ways. Pilot on the way back began descent and all standard announcements were made by flight crew, several minutes later he finally announced he was landing. The price"
Pros: "Getting seats right behind First class = More leg room!"
Pros: "All great!"
Pros: "We made it home alive, stewards smiled a lot"
Cons: "No one at desk for check in, then when boarding there was a man standing in the aisle that would not allow me to pass, I had an infant in my arms but he refused to move even after multiple requests. I had to squeeze past him. When plane was fully boarded he started to vomit. He vomited multiple times before we started moving. Steward asked him if he was okay to fly and he did not answer, just nodded a bit. He continued to vomit, was unable to use the bag properly, he appeared highly intoxicated. He vomited into the aisle and all over our shoes and pant legs and carry on bags. We told the stewards who went and grabbed a package of paper towels and shoved them at us. They moved the passengers on the other side of him up to the front of the plane but said nothing to us. No one apologized. Twice we were told our baby was the baby of the year but that was the only remark."
Pros: "flight attendants were nice"
Cons: "seats, food"
Pros: "The employees were so attentive & caring. Very accommodating. Was pleasantly surprised."
Pros: "My active duty husband was unable to travel with me due to work obligations. With my dependent military ID, the Sun Country representative allowed my bag to be a couple of pounds overweight without charging me extra. I could have taken things out to hand carry, but this was so appreciated, as I know it's not the standard practice without the active duty sponsor accompanying me. I spoke with a couple of other fliers on our seats who were also flying Sun Country for the first time. We all agreed that all the representatives were polite. It made the experience good and we all agreed we would fly with them again."
Cons: "My flight was delayed 30 minutes with no explanation by the crew."
Pros: "Crew was very nice and helpful. Lots of leg room"
Cons: "The flight departed 30 minutes late."
Cons: "Held over an hour on both flights to fix mechanical problems on these very old planes..i won't be flying again"
Pros: "Excellent crew. Friendly, accommodating."
Pros: "Sun Country is the best airline in the world -"
Pros: "The San Francisco based crew and customer service was very welcoming, friendly and accommodating."
Cons: "On the return flight (out of their hub airport!), their online system failed so it didn't capture that we had prepaid both our checked bags nor our seat selection. When we arrived at the ticketing counter they were essentially accusational about the issue. We showed the confirmation page on our cell phone and even logged into our mobile banking app to show them and still had to argue about paying again. On top of that, they acknowledged the system was having issues and would do absolutely nothing to help us get seats together (my husband and I), let alone anywhere near what we had selected during the online check-in process (we paid extra for an aisle and middle towards the front of the plane, and they gave us two middle seats in the back of the cabin). There were four empty seats in first class, and they wouldn't even bump up a frequent flyer to give us seats together in coach. Not once did anyone apologize, ask how they could help, or just try to be helpful. Both "managers" were clearly poorly trained in handling these situations and defensive and dismissive (walking away while we were speaking). They didn't even offer a free meal voucher. Nothing was done to help rectify the situation. It was honestly shocking how terrible of an experience it was - no indication that they felt we were a paying customer. There were so many little things they could have done even without changing our seats that would have made the situation better. I will never fly this airline again, out of principle, and will absolutely share my experience with everyone I know. If someone from Sun Country reads this, the managers' names are Oniekey Brown and Jolynn Carpenter. I would suggest your management chain have a conversation with both of them and highly suggest training."
Pros: "Nothing. The experience was awful"
Cons: "The flight got delayed by over 4 hours without explaination as to why. There was no one to ask at the counter. When I called the number they said the wait time was 30 mins to speak with a Rep. As I was waiting and automated system started talking, saying the reason you have a longer wait than expected time is because Sun Country is trying to incorporate new innovations. You're reaction might be it's crazy and you're right it is. After all this I waited quietly the rest of the evening. Came time for on boarding, the team was highly UNTRAINED. I watched them switched TWO mothers with infants from line tonline multiple times the lines got out of control people were literally jumping lines. No sense of leadership nor organization. Literally take this as a warning from someone who has had multiple bad experiences with the same airlines in the last year and half. I am done with Sun Country!"
Pros: "Crew were great, seat sizes were comfortable & overheads were bigger than other domestic airlines (a small thing that made a big difference to boarding)."
Cons: "A complimentary snack would have been nice."
Cons: "I usually pre-check in, but I know you're working on your system currently, so it wasn't a big deal. Just had to stand in the check-in line and I didn't have bags to check, so the additional time I needed to spend at the airport to check in was all I didn't like."
Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"
Pros: "Seamless onboarding and check in."
Cons: "Not much leg room on plane, no snacks"
Pros: "If you show up without a seat assignment, (which you pay for) they will assign you a seat. If you're lucky it's exit row. If you're not, it's middle near the toilet"
Cons: "Buckled and dimed for any extras"
Pros: "Crew is excellent."
Cons: "Need check-in kiosks where you can print boarding pass without waiting in line. I checked in online but couldn't print my pass because I don't have a printer. I still had to wait in line like everyone else who hadn't yet checked in at both airports and wasn't checking a bag either. Delta sends the boarding pass right to your phone."
Pros: "Everything was on time and there were no problems."
Cons: "Narrow seats. Not even a snack on the flight? You can however buy lunch if you want to."
Cons: "Very uncomfortable overnight flight."
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Pros: "The luggage fee is reasonable. The flight was on-time. Spacious seat."
Cons: "The luggage fee is cheaper when paid on-line, but when I tried to pay on-line, an error message popped up. I ended up paying at the registered desk which is $10 more."
Pros: "Everyone from checking to flight crews really seemed to care about making it a nice flight -- warm, gracious, considerate. This is a throwback to the way main line airlines were in the 70s and 80s before they turned into cattle cars. Seats seem bigger than in mainline airlines also. Overall, great value and a civilized experience."
Pros: "That it left on time and the boarding was smooth. Nice crew!"
Cons: "Seat 19D was not working properly, but it wasn't much of an issue. I did alert a flight attendant. This was for Flight 386 from RSW to MSP departed 7:35p.m. on the 6th of April."
Pros: "Non-Stop to Liberia, Costa Rica! No more Delta flights through Atlanta for me! It was a fast 5 1/12 hr flight into Costa Rica. Overall Excellent experience with Sun Country to Costa Rica. The boarding was easy-no hassle- They were on time. Crew was mostly great and respectful. I was in coach-so can't speak for first class, but overall a great experience."
Cons: "Of course - have to pay for luggage now. But I was able to do all that online prior to going to the airport. Was hungry on the flight- had to buy $5 breakfast sandwich that wouldn't break them to give out. Similar to a Holiday Gas Station sandwich. It got me through. Lion's Tap burgers for purchase on the way home -not bad- again microwave gas station burger for $5. Better than a $10 salad in the airport. Don't they get people feel ripped off when charged more in the airport for the same thing cheaper outside the airport?? It's not highway robbery-its runway robbery. But all the airports and airlines do this. Not Sun Country exclusively. But hey- Sun Country-you could do this different!! Be the leader!!"
Cons: "There was the rudest flight attendant I ever experienced. I don't like hte way baggage is handled. I wish there were food and free entertainment but it is horrible just the way all American airlines are these days. The flight attendant was unusually bad, however, even for the USA."
Cons: "I'm used to a meal on a flight of 3 hours or more. When booked it said 1 free bag. We were charged."
Pros: "Close to being on time."
Cons: "The departure tax from Costa Rica was not included in the price so we had to stand in an extra line to pay the tax that most airlines include in their price."
Pros: "Great service from the flight attendents. The seats had a lot of leg room. The price was excellent as well."
Pros: "This flight was very uncomfortable. The seat was extremely lumpy and I was unable to sit still. I kept trying different positions, but to no avail. The crew did not come around with as much water as my previous flight. This plane was older and did not have any entertainment, for a 5+ hour flight. Disappointing."
Cons: "The flight from SFO to MSP was delayed due to weather. The ticket agent told me that I would miss the connection to Miami, but that they would put me on another flight that day. When I arrived at MSP, I discovered that I was the only passenger to MIA who had not been re-routed and that the next flight on Sun Country to Miami was four days later. The gate agent at MSP sat me aside while all other passengers who missed connections to other destinations were re-ticketed. After that process, the gate agent made several calls and eventually, refunded my fare on Sun Country. At that point, the only other direct flight from MSP on any airline (and the only other flight that would arrive at MIA at a reasonable hour) was leaving in approximately one hour. I was able to purchase the last seat on that Delta flight for about double the amount of my Sun Country ticket. I then had to go find my bag that was checked to MIA, change terminals, purchase the ticket, negotiate my way through security and run to the gate to barely make the flight. This was my first flight on Sun Country and probably my last. The incompetence of the SFO ticket agent caused a significant disruption to my travel experience and resulted in a significant financial penalty for me because of the ticket price differential between my original Sun Country fare and the last minute Delta purchase. I have been flying for many years and this was, by far, my worst flight experience ever."
Pros: "Excellent flight crew and staff. Easy boarding even though we had to take a bus into the tarmack. It was a great flight! Thanks!"
Cons: "They were out of food for purchase at the bit to get another flight it was never restocked"
Pros: "The crew is always pleasant(my fav of any airline because they are so nice and genuine, don't seem overburdened or like they hate their jobs), I love that there's seats open so it doesn't feel crowded(I know you don't want to hear that, I'm not likely to pay much more to keep it that way but I appreciate nonetheless) and that "media" is an option instead of a requirement(by not being in the back of the seat in front of me, but instead as a device). I travel for work, and I REALLY appreciate the moment to unplug. I've been traveling with you exclusively for my last 5 trips and I will continue to do so. Thanks for being low-cost and awesome at the same time!"
Cons: "I'd like more options than Cheeseburgers as your inflight food. I have a soy allergy(so I can't have things like mayo, most breads or most salad dressings-so simpler food is better), but I also appreciate healthier types of foods. Grilled chicken sandwiches with cheese, lettuce, tomatoes and onions or turkey sandwich with the same(but dressings on the side). Most importantly, breads without soy products would be awesome :)"
Pros: "Great trip for super cheap! $139 from Boston to San Francisco can't be beat. Everyone was friendly and helpful."
Cons: "Food options were weak, pack your own!"
Pros: "missed my flight and got another one at the same day with no extra fees. i really appreciate this."
Pros: "This was the first time we flew. There was no food provided. The drinks were good though - we had tomato juice. Low waste stream was appreciated (no individual aluminum cans. Attendants were nice and accommodating."
Cons: "Two complaints: 1. We printed out our boarding passes a day in advance and we had seat assignments for 10A and B. When we were boarding, the attendant said there was a problem and told us to step over to the desk. They printed new boarding passes with seats 24A and B. No explanation. We were happier with the first seats. 2. The onflight safety information stunk. The non-visual recording was blasting our eardrums and went On and On and On and On... The instructions for what to do if you have an infant, in an emergency was simply ludicrous. You need to provide a video with very clear and concise instructions as other airlines do. That works very well."
Cons: "The entertainment app didn’t worked"
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Cons: "App continued to crash. Couldnt watch movies."
Pros: "The was plenty of leg room."
Cons: "One flight attendant was pretty unfriendly."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Cons: "The delays due to software"
Pros: "All was good"
Cons: "Nothing to complain about."
Pros: "Entertainment options were great"
Cons: "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."
Pros: "Seat ok, crew was good and flight left right on time"
Cons: "Just the entertainment need to have options"
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "I will never, ever book with Kayak again"
Pros: "Everything on time."
Cons: "The air conditioner on the plane."
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Cons: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."
Cons: "Tight seating"
Pros: "short flight, crew was nice"
Cons: "left 40 min late due to a communication error deciding what crew would work the plane. didn’t find out why the flight was delayed until airborne."
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Pros: "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
Cons: "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."
Pros: "Smooth Travel! AA is great"
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Cons: "New cheap fare is honestly offensive trash."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "it was an hour late"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Pros: "On time. Quick boarding."
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Fast flight"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Crew nice. Had the row to myself so room to stretch out and made me feel safer from others germs"
Pros: "Better comfortable seats. And snack options"
Cons: "The delay!!"
Cons: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Pros: "Was clean and nice"
Cons: "Everything was good"
Pros: "No layover and the guy was nice to sit all 3 of us together."
Cons: "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
Cons: "Everything was good"
Pros: "Arriving in the states"
Cons: "Charging 28$ to check one bag on an international flight? When did that change and why? I will fly somebody else from now on. What greed!"
Pros: "United had gotten the idea that they should charge more for their flights. They've done it by inventing a new "basic economy" class which costs just what it used to cost to fly economy, only you don't get to pick your seats, don't get to bring a carry on, and can't check in for your flight without one of their staff verifying your personal item isn't secretly a carry-on."
Cons: "Being treated like a third class citizen because I'm poor."
Cons: "Need more free snacks"
Pros: "Snack, mints"
Pros: "Everything went well, landed early, crew were helpful. Could ask for better."
Cons: "Nothing to say here."
Cons: "Many delays I can't believe you're making people pay now $25 to check Carry on bags. That makes me want to use Delta every single time"
Pros: "On time flight and no problems at all"
Cons: "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
Cons: "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."
Cons: "You cannot check in online so you have to wait in line for an agent to check you in. The fare only allows you a middle seat. There is really not much good about this low fare. I'd rather take a low cost airline then get treated like you get treated on the basic economy fare."
Pros: "The crew was very nice and no one got beat up."
Cons: "In-app entertainment is better than nothing. But free wifi would have been great. And the seats are horrible and hurt my neck and back."
Pros: "The plane did not crash. That was the part I liked."
Cons: "No one cares what coach customers think of "their in-flight experience" so im not sure why I'm bothering. I got a cheap ticket and packed a tiny backpack. Was reminded of my lowly state by being made to wait till the last second to board. Last row of plane. 2 inches of leg room. Leave it to United to figure out a way to create a class of customer so low that you envy all the other cattle. MOOOOO!"
Pros: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."
Pros: "On time"
Cons: "Not entertainment"
Cons: "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
Pros: "Fastnees off the trip"
Cons: "No leg room"
Cons: "We were three hours late due to poor planning"
Cons: "Delayed flight"
Pros: "The flight attendants were great, and the in cabin experience went smoothly."
Cons: "It took over half an hour, for the plane to depart from the runway. In addition, the gate was changed three times without overhead announcements from O'Hare."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "The bar tender nice service the flights excelent"
Cons: "The service"
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"
Pros: "Internet, tv"
Cons: "Flight was 1.75 hours late"
Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."
Cons: "seat size is getting pretty small give us passengers a break here! we're not cattle n deserve a little room-especiall when Airlines are making record profits!!!"
Pros: "A good selection of recent movies to watch"
Cons: "Flight was delayed because we didn't have a pilot? They did get a pilot quickly though and the flight was shorter than originally stated so we got there about the same time we were originally expecting."
Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."
Pros: "Super comfortable seats"
Cons: "No entertainment no food no wifi"
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "The boarding process was on time."
Cons: "No free entertainment options."
Cons: "Had to change plans because the septic line wasn't taken care of so the lines were frozen. The plane wasn't warmed up for us to board. We were told to exit the plane and go to another terminal but never explaned to take the shuttle . I took the Tran and had to go back through security and almost missed the plane. I was the last person to board. This was my 1st time traveling to that airport. No way to know that the Tran would require me to pass through security checkpoint again. Get better communication with people. The lady at the desk was just saying go to terminal A! They should have had a person directing all of us to go to the shuttle and bussed us to the terminal."
Pros: "We flew to Minneapolis via Atlanta due to snowstorm that severly impacted Newark."
Pros: "Flying with a guitar has never been so easy. Thanks United for being musician-friendly!"
Cons: "the trip from san fran to Minneapolis was good but sitting on the tarmac landing in Minneapolis being told that we could not park at the gate to unload due to snow was inaccurate and frustrating"
Cons: "The plane was very hot"
Pros: "The flight attendants were great and helpful. The plane was spotless and looked brand new."
Cons: "Nothing really."
Pros: "Everything went well and was on time"
Cons: "Flight was almost 2 hr late due to misplaced equipment and paperwork."
Cons: "Everything seemed to go smoothly until we landed & there was no gate for us to deplane. At first we sat for 45 mins is what the pilot said, then he chimed on again & he said 1 hour, then after an hour it was 45 mins. Then 10 more mins which turned to 30. I had missed my ride & I had to find child care for my 5 kids that were waiting for me to pick them up. Landed in time but couldn't get off."
Pros: "The plane had very nice seats and I wasn't squished as usual on other airlines planes."
Cons: "When it came time to board my flight the person told me to go ahead and I was in wheelchair and had to push wheelchair with my bags to the plane myself. Very rushed and not good for me at all. I felt I had no choice in the matter and she was not a nice person to me. She rushed me and scowled and told me to just go.... This survey asks about food and entertainment which there was none off yet I have to answer."
Pros: "The flight there was better than the flight back. Everyone was friendlier and more attentive, but overall I wouldn't say there is anything that I didn't like."
Cons: "Major delays for flight, changed twice."
Airlines flying from Central America to Minneapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to Minneapolis
Masks required on board, masks provided on flights from Central America to Minneapolis
Social distancing seating
Middle seats unavailable to book on flights from Central America to Minneapolis
Testing for antibodies, testing for symptoms for flights from Central America to Minneapolis
Waiving of change fees. Search flexible flights from Central America to Minneapolis