Daily cleaning, installation of cabin HEPA filters
|October||Best time to beat the crowds with an average 12% drop in price.|
|April||Most popular time to fly with an average 8% increase in price.|
Average price of a round-trip
|$756||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, European Schengen Area, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best."
Pros: "Went very smoothly. Very comfortable."
Cons: "Can't think of anything."
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Pros: "Efficient, cheerful crew"
Cons: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "seating, food, service"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Everything went as planned!"
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Cons: "Too many interruptions on the inflight entertainment."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "I love it when there is a TV screen at my seat."
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Cons: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."
Pros: "Lincoln ground staff is top notch. Friendly Midwest people."
Pros: "On Time"
Pros: "On Time"
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "on time. great flight attendnant"
Pros: "Meal quality has improved"
Cons: "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"
Pros: "Ticket agent upon checkin was super friendly. Great way to start my long flight to Singapore. Departed and arrived on time."
Pros: "Smooth flight. Early arrival."
Pros: "Having some free and pay movies adds to any inconvenience that may be outside of any control."
Pros: "Awesome stewardist (I wish I got her name) noticed that I was in a tight spot near a larger person and moved me to another location that was more comfortable."
Cons: "size of seats for larger people, I realize not much can be done."
Pros: "Decent choice of entertainment options."
Cons: "Crew was racist, grumpy and dismissive. Boarding on and off the plane was chaotic to say the least."
Cons: "I hate when the gate isn't controlled so people in later boarding zones are blocking your way onto the jetway."
Cons: "Not enough sitting space felt very cramped"
Pros: "The NYC based crew was young, exciting, and highly professional. I have avoided Delta for many years for long out-of-date reasons. I'm pleased to say that my experience on this flight has changed my perception. I won't avoid a Delta flight in the future."
Pros: "This flight was very smooth sailing, and I loved the fact I had an option to watch a movie, and the crew were very nice."
Pros: "On time"
Cons: "Seat comfort poor. Áisle too narrow. Restrooms too small."
Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"
Pros: "The cookies were great, the captain was very good and gave good excuse's On why we we were behind."
Cons: "The pilot was great and keep us informed on the delays, but the tall flight attendant was very cold to the passenger's, and rude at times. Very unlike your crews from past flights. I pray my flight next week home goes Ok."
Cons: "Seated next to annoying, loud family--not Delta's fault. One flight attendant seemed bored and even a little tired of her job--quick, memorized replies and no smiles."
Pros: "FOR A BUSY AIRPORT IT WAS A FRIENDLY SERVICE DAY"
Cons: "NOTHING IT WAS GOOD AND THANK YOU"
Pros: "IT WAS A GOOD TRIP AND THANK YOU"
Cons: "EVERYONE ON THIS PART ON MY TRIP WAS FRIENDLY"
Pros: "Flight was smooth once it finally left."
Cons: "Plane was delayed coming in, due to mechanical reasons. So I missed my connection and had to take the later flight. Ended up sitting in Minneapolis for 5 hours waiting for my flight. Had to cancel my rental car cause they close at 8 and my new flight didn't get in til after 9. Because of that I had to have my parents drive 2 hours at night in the snow to pick me up. I booked this flight months ago and had everything set so it would be smooth, but it turned into an all day ordeal that Delta offered nothing more then a, sorry for your inconvenience."
Cons: "Flight was an hour late getting into Raleigh, so an hour late leaving Raleigh for MSP. That gave barely enough time to hurry straight to the gate for the MSP to MSO flight."
Cons: "The spacing between the seats and in the aisles was almost nonexistent."
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Cons: "Extremely slow check in process, which translates in suitcase left behind and all the inconvenience of that. No on board entertainment. Aircraft is very old"
Pros: "The crew was rude. And yelled at least passages who asked for help"
Cons: "Better crew"
Cons: "Todo muy bien."
Cons: "Food and movie selection"
Cons: "None entertainment system"
Cons: "The mini TV screens are hard to see if you're seated very far back. And it's also hard to see the mini screens if other people have their window shades opened, so the personal screens for longer flights seem like a better alternative."
Cons: "Need more attention to details like order to boarding and entertainment"
Cons: "Copa bumped our family of 4 from this flight. Involuntary bump"
Cons: "Superb flight staff."
Pros: "Crew was great seat was v comfortable but good choices were not good .and the entertainment system was v mediocre .make sure u download something to watch on your phone prior to the flight .also u can pre-order vegetarian meals"
Cons: "food choices and entertainment could have been better"
Cons: "The gluten free food, I was food poisoned with it! It was horrible! Use better airplanes, the movie was ok but the system is old."
Pros: "It was just fine"
Cons: "Boarding was chaotic, food was poor."
Pros: "everything perfect you guys are the best"
Pros: "Quito check was best ever. Got an exit isle."
Cons: "Food was weak."
Cons: "PART OF MY LUGGAGE WAS STOLEN, VERY UNSATISFIED"
Pros: "1 checked bag plus 1 carry on and 1 personal item included in economy ticket. Orderly boarding."
Cons: "Bellow average food but at least its free. There is no entertsinment system at all. No video monitors and no power ports."
Pros: "The food was excellent"
Cons: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "Even on this short flight, a snack was offered. Flight was smooth and on time."
Cons: "If I have to name something, it was a less new plane without personal entertainment systems."
Pros: "The beef with rice was awesome"
Cons: "Our seats wouldn’t recline back. passengers in front of us Recliner their seats and it became a pretty tight trip. The second entreee that was passed around towards back half of flight didn’t have vegetarian options"
Cons: "Service was not helpful."
Pros: "Everything was wonderful. Thanks for the great service."
Pros: "The airline itself was great with their service. I always use Kayak to book my flights."
Cons: "I was denied entry into Panama through immigration because of a past criminal record. I was detained for 9 hours with no food, water, or access to my belongings. I was unaware of what was happening, as I haven't had a criminal history for many years and wasn't informed upon purchasing this ticket that this would be a problem. I was sent back to San Francisco. This has interfered with other travel plans and tickets that have already been purchased once I reached my final destination of Bogota, Columbia. I need to reach Quito, Ecuador by March 21st and I'm now back in San Francisco extremely disappointed."
Pros: "Me gustó todo, el menú para vegetarianos y demás la amabilidad de todos, el vuelo puntual y bastante tranquilo"
Cons: "Todo estuvo súper bien"
Pros: "Copa has a reputation for being the on-time airline in Central America, and so it was for all 5 of my flights with them this trip. Customer service on the phone was really great, too. They got things done, and done the first time."
Cons: "The in-flight TV screens are old-school and not very good."
Pros: "Flight on time and crew was nice"
Cons: "Food was terrible and the entertainment system was poor"
Pros: "The food. Very confortable flight. The attention of the crew. I loved the bag policy, keep receiving 2 items per passenger. The only airline that i know that do this. Thank you!"
Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"
Pros: "Everything was smooth good service plane was exceptionally clean... Far better than Avianca"
Cons: "Selection of food or breakfast"
Pros: "It was nice and fast."
Cons: "Too much complain whit my carry on"
Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."
Pros: "Good service and friendly crew"
Cons: "The 5 hours layover in Panama was way too long"
Pros: "Is there anything good with copa?"
Cons: "A business class that is worse than others economy plus, small planes, limited entertainment offering"
Pros: "Excelente la aerolinea COPA y muy buenos precios"
Cons: "persons from Copa at boarding time, lost....!"
Pros: "Good service and food"
Cons: "The first crew was a little bit rough with customers. The service was good but it will be better if they were a little more friendly."
Cons: "The desk attendant tried to bump me off the flight and after a long argument and vociferous complaints on my end I was given a seat on the flight which I had already paid for. After getting a seat for the first leg of the flight I realized I had been put on standbye for the second leg of the flight which meant I would likely get stuck in Panama city. I went back to the desk and after another long argument I was given a seat. I was offered no compensation and they acted like they were doing me a favor by giving me a seat on the flight. When I sat down and asked the girl next to me how her day was going she told me she had had the same expernece as me but becuase she had complained less she had been bumped off of both her flights that she had purchased 6 months in advance without an explanation. Later on the flight from Panama city to san francisco which is a 7 hour flight, Copa airlines has security set up so that you cannot bring any liquids (even water you buy at the airport). This meant the passengers had a 7 hour flight without water. The crewd came through the cabin 2 maybe 3 times with drinks but this is not nearly sufficient for a 7 hour flight if you cant bring your own water..."
Pros: "I liked the food. It's getting better."
Cons: "The sits. The lower back on seats on all airplanes in general is terrible."
Pros: "Crew, food provided on boars"
Cons: "We sat on tarmac for over an hour before taking offfood"
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Personal screens and great service. Very minimal delays that were well-handled."
Cons: "Poor movie selection."
Pros: "Again, the excellent service"
Pros: "Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights. I was glad to enter a cool plane, as the Tocumen Airport was without air conditioning service."
Cons: "Tocumen Airport is always crowded, noisy and this time around was without air conditioning. As their main costumer, Copa Airlines should pressure the airport authorities to keep a standby AC system in place or replace it with one that can better handle extreme traffic of people."
Pros: "great service"
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Cons: "We needed more water."
Pros: "Convenient flights, great food, affordable prices makes Copa Airlines a great choice for Latin American countries"
Cons: "New aircraft, clean. Friendly crew"
Cons: "Let’s put it this way I’ll never fly Sun country again."
Cons: "Seats were a little cramped"
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Pros: "Crew got us to our location and did not crash the plane. Flight attendants was efficient and friendly."
Cons: "I do not think they can make these planes any smaller or less comfortable. I’m 6 foot two and roughly 200 pounds. I am tired of having my knees in my chest for 3 1/2 hours."
Cons: "I couldn't check in online. No agent at gate to bring jetway. Baggage delay. Awkward service. Worst experience flying in some time."
Pros: "Fare good but hated having to pay extra for seat"
Cons: "Food and entertainment were non-existent. They used to give away and then sell cheeseburgers that were fabulous, but no longer. T flight was 12:20-3:00 so should have had food option. Also they should board window seats first. I had to disrupt a couple with a baby."
Pros: "Was an undersold flight so there was room to stretch out!"
Pros: "on time , nice and friendly crew"
Pros: "All great!"
Pros: "We made it home alive, stewards smiled a lot"
Cons: "No one at desk for check in, then when boarding there was a man standing in the aisle that would not allow me to pass, I had an infant in my arms but he refused to move even after multiple requests. I had to squeeze past him. When plane was fully boarded he started to vomit. He vomited multiple times before we started moving. Steward asked him if he was okay to fly and he did not answer, just nodded a bit. He continued to vomit, was unable to use the bag properly, he appeared highly intoxicated. He vomited into the aisle and all over our shoes and pant legs and carry on bags. We told the stewards who went and grabbed a package of paper towels and shoved them at us. They moved the passengers on the other side of him up to the front of the plane but said nothing to us. No one apologized. Twice we were told our baby was the baby of the year but that was the only remark."
Pros: "I like the seat size. It's been along time since I flew you r airline"
Cons: "Sun Country has confusing regulations about what is and is not oversize baggage."
Cons: "Flight was continuously delayed, had to take a packed bus from the gate to the airplane... not sure why because nothing was explained, everything was a surprise. Had to board the plane in the windy, cold outdoors then sat on the plane for another hour waiting to take off. No free beverages were offered - not even water or blankets or eye masks to make the late night flight somewhat managable after all the delays."
Pros: "The employees were so attentive & caring. Very accommodating. Was pleasantly surprised."
Pros: "This was the first time I flew Sun Country. I travel a lot for business and they were great. I would certainly fly them again."
Cons: "My partner and I didnt get to sit together and they couldn't move us around. The gentleman flight serverwas rude and Walked briskly and hit my leg a few times. The people around us were very large and I couldnt put down the arm divider and the overweight women in front of me had to recline her seat to fit which left me less room for the flight. Overweight people should have to pay for two tickets or ride a bus"
Pros: "Reasonable schedule for us."
Cons: "Price too high and seats too close together."
Pros: "That it left on time and the boarding was smooth. Nice crew!"
Cons: "Seat 19D was not working properly, but it wasn't much of an issue. I did alert a flight attendant. This was for Flight 386 from RSW to MSP departed 7:35p.m. on the 6th of April."
Cons: "There was the rudest flight attendant I ever experienced. I don't like hte way baggage is handled. I wish there were food and free entertainment but it is horrible just the way all American airlines are these days. The flight attendant was unusually bad, however, even for the USA."
Pros: "The comfort of preferred seating, flight attendent was really nice"
Cons: "No free snacks"
Pros: "Easy, no hassles, good price- Mpls. Airport is a nightmare, though. In terms of changing terminals"
Cons: "Nothing really- no meal service but not an issue- rather bad cup of coffee"
Pros: "THANK YOU to Sun Country for noticing there was a problem with TSA at the Phoenix airport. TSA only had one person checking ID's and a Sun Country employee came and "resuced me" out of this extremely slow moving line. If this had not happened I would have missed my flight for sure! In Summary: Sun Country Rating = Above Excellent! TSA Rating = Below Poor"
Cons: "TSA's inability to react to the need for more help checking people through security."
Pros: "Friendly staff with good service drinks and snacks."
Cons: "Old warn out seats not of a nice design"
Pros: "The flight was on time, boarding was efficient, the price was UNBEATABLE!!!!"
Cons: "There were no free snacks (crackers or nuts). There were no in seat entertainment options that were free (free wifi access on personal devices, seat back screens, etc...)."
Cons: "It was 2 hours delayed"
Pros: "Overall for the price this flight was fine."
Cons: "The cabin was full but First Class was not and when I asked to get bumped they would only do it if I paid. So there were a few empty first class seats which were not separated from economy at all. My experience with other airlines was always first come first serve. The plane was in need of a facelift and new, more comfortable seats...that should let the arms go up all the way."
Cons: "The flight from SFO to MSP was delayed due to weather. The ticket agent told me that I would miss the connection to Miami, but that they would put me on another flight that day. When I arrived at MSP, I discovered that I was the only passenger to MIA who had not been re-routed and that the next flight on Sun Country to Miami was four days later. The gate agent at MSP sat me aside while all other passengers who missed connections to other destinations were re-ticketed. After that process, the gate agent made several calls and eventually, refunded my fare on Sun Country. At that point, the only other direct flight from MSP on any airline (and the only other flight that would arrive at MIA at a reasonable hour) was leaving in approximately one hour. I was able to purchase the last seat on that Delta flight for about double the amount of my Sun Country ticket. I then had to go find my bag that was checked to MIA, change terminals, purchase the ticket, negotiate my way through security and run to the gate to barely make the flight. This was my first flight on Sun Country and probably my last. The incompetence of the SFO ticket agent caused a significant disruption to my travel experience and resulted in a significant financial penalty for me because of the ticket price differential between my original Sun Country fare and the last minute Delta purchase. I have been flying for many years and this was, by far, my worst flight experience ever."
Cons: "Crew member opened champagne bottle as passengers were getting on the flight and it spilled on the person in front of me and on myself and I had to ask for napkins from him instead of him apologizing and giving them to me himself. No free food, not even chips or anything. No TVs. I was on a 5 hour flight with no in-flight entertainment."
Pros: "Some flight attendants and gate attendants were not enjoyable to be around."
Pros: "Seriously, just give me the whole can of coke. Every time, just half, less than half is what you get for three hours cramped between two strangers hogging the arm rests. No, no. I get it. Profit. Need more profit. Give them half a can, save $4 million a year."
Pros: "Surprisingly comfortable seats, friendly crews that seemed to care, decent if not luxurious space and comfort. And empty seat next to me for three of four segments! Sun Country seems like a throwback to how the legacy airlines used to be before turning into cattle cars."
Cons: "Both flights delayed on way home -- might opt for convenience of non stop next time."
Pros: "Delayed for an hour And no food ( it's ok but I could give "doesn't app" so I gave one star)"
Pros: "There weren't any entertainment options that I was aware of. Flight was to short for food service and I didn't order food. The leg space was excellent - wasn't expecting that. The flight was smooth and relaxing."
Pros: "Extra points to the stewardess who got me a coke after I fell asleep and missed the round of drinks."
Pros: "I got moved up to the bulk head, so I was in the first row & had an isle seat making it more comfortable with room to move a bit. There was a man sitting by the window,but no one in the middle seat, so we both had room & I appreciated that a lot. The pilot did a great job of landing the plane, as did the pilot on the way out to CA"
Cons: "I asked about having them notify the airport that I needed a wheel chair & was told that if I'd come to the plane in one that they'd have one there for me, but she said she'd check to be sure for me as I'd asked her to do that. The airport wasn't notified & it turned out to be a big problem for me and them. It took three different people & a long waiting time in between each person for me. My trip out to SanDiego was better than my return flight in regard to the care & consideration from the flight attendants, one drove her cart into me & all she said was watch your head -after she'd hit me....."
Pros: "1st time heard about this airline, good experience."
Pros: "They rent movies but some of them are over ten years old !"
Pros: "Awesome customer service by all."
Pros: "Lack of people on flight"
Cons: "The idiots who take 5 mins to get their bag in the overhead bin"
Pros: "Excellent flight crew and staff. Easy boarding even though we had to take a bus into the tarmack. It was a great flight! Thanks!"
Pros: "Although the flight was delayed, everything went very smoothly!"
Pros: "all flights were ontime and organized. service on the plane was excellent"
Pros: "All was fine and on time"
Cons: "Not easy to find the counter at Logan airport"
Cons: "They were out of food for purchase at the bit to get another flight it was never restocked"
Pros: "The crew is always pleasant(my fav of any airline because they are so nice and genuine, don't seem overburdened or like they hate their jobs), I love that there's seats open so it doesn't feel crowded(I know you don't want to hear that, I'm not likely to pay much more to keep it that way but I appreciate nonetheless) and that "media" is an option instead of a requirement(by not being in the back of the seat in front of me, but instead as a device). I travel for work, and I REALLY appreciate the moment to unplug. I've been traveling with you exclusively for my last 5 trips and I will continue to do so. Thanks for being low-cost and awesome at the same time!"
Cons: "I'd like more options than Cheeseburgers as your inflight food. I have a soy allergy(so I can't have things like mayo, most breads or most salad dressings-so simpler food is better), but I also appreciate healthier types of foods. Grilled chicken sandwiches with cheese, lettuce, tomatoes and onions or turkey sandwich with the same(but dressings on the side). Most importantly, breads without soy products would be awesome :)"
Pros: "Great trip for super cheap! $139 from Boston to San Francisco can't be beat. Everyone was friendly and helpful."
Cons: "Food options were weak, pack your own!"
Pros: "missed my flight and got another one at the same day with no extra fees. i really appreciate this."
Pros: "This was the first time we flew. There was no food provided. The drinks were good though - we had tomato juice. Low waste stream was appreciated (no individual aluminum cans. Attendants were nice and accommodating."
Cons: "Two complaints: 1. We printed out our boarding passes a day in advance and we had seat assignments for 10A and B. When we were boarding, the attendant said there was a problem and told us to step over to the desk. They printed new boarding passes with seats 24A and B. No explanation. We were happier with the first seats. 2. The onflight safety information stunk. The non-visual recording was blasting our eardrums and went On and On and On and On... The instructions for what to do if you have an infant, in an emergency was simply ludicrous. You need to provide a video with very clear and concise instructions as other airlines do. That works very well."
Pros: "I had a window seat, and nobody in the seat next to me, so it was easy to relax and fall asleep for an early morning flight."
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Pros: "The crew was nice, although they were not able to relocate me."
Cons: "The space was too crowded. Not much leg room and its such a long flight to have so little space. My flight was also delayed."
Cons: "The delays due to software"
Pros: "I loved everything"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Cons: "New cheap fare is honestly offensive trash."
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "it was an hour late"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The handle for the window shade was torn off"
Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Pros: "Fast flight"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Hospitality, service, flight, and crew!"
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Cons: "It was freezing."
Pros: "Enjoyed the flight"
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Pros: "The boarding process was simple. We left on time and arrived early."
Cons: "The flight was absolutely freezing and the air was incredibly dry."
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "My flight was canceled."
Cons: "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
Pros: "This one at least flew off the runway soon after closing its doora"
Cons: "Same as above but I missed a whole day with my relatives at the lake :("
Pros: "We left on time and arrived right on schedule. No problems or issues."
Cons: "I had a $200.00 fee to change my flight by 12 hours."
Pros: "Flight attendant was amazing!!!!!!!"
Cons: "Too much chaos at counter to board planes, 2 flights scheduled at same gate and my flight was 1hr 30min delayed because of it. Other customers missed flight etc... Admin could have worked better with these upset customers"
Pros: "Slept the whole way"
Cons: "First flight not found; no pilot to fly; and then there was no crew to attend. Passengers made to wait more than 1 hour inside the plan. my opinion, all could have been handled simultaneously if somebody thought about it."
Cons: "Delayed flight for 2.5 hours."
Pros: "Crew nice. Had the row to myself so room to stretch out and made me feel safer from others germs"
Pros: "Better comfortable seats. And snack options"
Pros: "Tells me every step, ethat I need to take, without waisting time!"
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
Cons: "There was a very large couple sitting in seat to my right. I'm 6'3 250 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service."
Pros: "How a passenger emergency was handled. We were kept very well informed"
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Cons: "I didn't get what I paid for and the person next to me got more than they paid for. I expect a refund."
Pros: "The landing was not good as we had turbulance. Other than that, everything was good."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"
Pros: "Economy plus was worth the extra $25."
Pros: "Decent leg room, newer looking air plane"
Cons: "Surly crew didn't allow me to board as an elite member."
Pros: "Internet, tv"
Cons: "Flight was 1.75 hours late"
Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."
Cons: "seat size is getting pretty small give us passengers a break here! we're not cattle n deserve a little room-especiall when Airlines are making record profits!!!"
Pros: "The flight attendants were courteous and kind, even with the issues with our departure."
Cons: "The flight was delayed over and over again due to "late crew" and after 2 hours, when we finally did board, we sat on the plane for over an hour before taking off."
Pros: "Price was good. Flight attendant was particularly good and promptly checked and verified I had a wheelchair secured for Mpls. Alll flight attendants held positive personable attitude. Arrived on time"
Cons: "No wifi. No movie."
Pros: "A good selection of recent movies to watch"
Cons: "Flight was delayed because we didn't have a pilot? They did get a pilot quickly though and the flight was shorter than originally stated so we got there about the same time we were originally expecting."
Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."
Pros: "Direct flight"
Cons: "Very late"
Pros: "Super comfortable seats"
Cons: "No entertainment no food no wifi"
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "The price was great"
Cons: "The inability to choose a seat without paying a premium price left me in the last row without a reclining seat. I'm 6'3" and those seats should be considered torture"
Pros: "Flight was very quick and comfortable once we took off."
Cons: "Delay once boarding was finished with a long taxi period. Plane was over-fueled and had to be defueld while we were already seated."
Pros: "The boarding process was on time."
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "The flight staff were really nice"
Cons: "No free entertainment options."
Pros: "Nothing. The flight didn't exist."
Cons: "The flight was cancelled for aircraft maintenance with very little notice (waiting at the gate) and the next available flight didn't leave until the next day. Got put up in a $75 airport hotel room WITHOUT my luggage and was provided a $10 food voucher for meals. Are you kidding me??? So, I must pay for your problem? This was ridiculous and extremely inconvenient."
Cons: "Had to change plans because the septic line wasn't taken care of so the lines were frozen. The plane wasn't warmed up for us to board. We were told to exit the plane and go to another terminal but never explaned to take the shuttle . I took the Tran and had to go back through security and almost missed the plane. I was the last person to board. This was my 1st time traveling to that airport. No way to know that the Tran would require me to pass through security checkpoint again. Get better communication with people. The lady at the desk was just saying go to terminal A! They should have had a person directing all of us to go to the shuttle and bussed us to the terminal."
Pros: "Seats were uncomfortable. ...no entertainment"
Pros: "Friendly staff"
Cons: "3 seperate broken or missing parts on planes? How could I be comfortable with United moving forward? I've never had that problem on any other airlines."
Cons: "We landed in Msp and waited 1 hour for our hate it was horrible!!"
Pros: "We flew to Minneapolis via Atlanta due to snowstorm that severly impacted Newark."
Pros: "Flying with a guitar has never been so easy. Thanks United for being musician-friendly!"
Cons: "the trip from san fran to Minneapolis was good but sitting on the tarmac landing in Minneapolis being told that we could not park at the gate to unload due to snow was inaccurate and frustrating"
Cons: "The plane was very hot"
Pros: "The flight attendants were great and helpful. The plane was spotless and looked brand new."
Cons: "Nothing really."
Pros: "Everything went well and was on time"
Cons: "Flight was almost 2 hr late due to misplaced equipment and paperwork."
Cons: "Everything seemed to go smoothly until we landed & there was no gate for us to deplane. At first we sat for 45 mins is what the pilot said, then he chimed on again & he said 1 hour, then after an hour it was 45 mins. Then 10 more mins which turned to 30. I had missed my ride & I had to find child care for my 5 kids that were waiting for me to pick them up. Landed in time but couldn't get off."
Pros: "The plane had very nice seats and I wasn't squished as usual on other airlines planes."
Cons: "When it came time to board my flight the person told me to go ahead and I was in wheelchair and had to push wheelchair with my bags to the plane myself. Very rushed and not good for me at all. I felt I had no choice in the matter and she was not a nice person to me. She rushed me and scowled and told me to just go.... This survey asks about food and entertainment which there was none off yet I have to answer."
Pros: "The flight there was better than the flight back. Everyone was friendlier and more attentive, but overall I wouldn't say there is anything that I didn't like."
Cons: "Major delays for flight, changed twice."
Airlines flying from Honduras to Minneapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights