Find cheap flights from Costa Rica to Minneapolis
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Top 5 airlines serving Costa Rica to Minneapolis St Paul
Scores according to KAYAK customer reviews
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Cons: "Too many interruptions on the inflight entertainment."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Cons: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."
Pros: "Lincoln ground staff is top notch. Friendly Midwest people."
Pros: "On Time"
Pros: "On Time"
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "on time. great flight attendnant"
Pros: "Meal quality has improved"
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Cons: "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"
Pros: "Ticket agent upon checkin was super friendly. Great way to start my long flight to Singapore. Departed and arrived on time."
Pros: "Short flight so no food, just soda/pretzels. Left on time, arrived a little early. Delta staff were average."
Cons: "Other passengers who bring carry-ons that are too large, and airlines that refuse to enforce the size limits. This creates unnecessary boarding delays and stress and conflict among the passengers and Delta staff. Also, as usual, coach seating is mediocre at best as airlines try to cram more people into a smaller spaces."
Cons: "I was disappointed to be overcrowded in my seat. I sat next to a man who was too large to position the arm rest between us down. And as such, he took up about 1/3 of my seat. It was a really cramped flight and although I was polite, it's still very frustrating to pay for a seat, but only get access to 2/3 of it. I am 6'1, so every inch of my seat is typically used. It would be nice if there was a way to ensure this didn't happen. If people need more than 1 seat, they should be required to pay for more than one seat, and not 'steal' my space. Overall bad Delta experience. Sara"
Pros: "The NYC based crew was young, exciting, and highly professional. I have avoided Delta for many years for long out-of-date reasons. I'm pleased to say that my experience on this flight has changed my perception. I won't avoid a Delta flight in the future."
Pros: "This flight was very smooth sailing, and I loved the fact I had an option to watch a movie, and the crew were very nice."
Pros: "On time"
Cons: "Seat comfort poor. Áisle too narrow. Restrooms too small."
Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"
Pros: "The cookies were great, the captain was very good and gave good excuse's On why we we were behind."
Cons: "The pilot was great and keep us informed on the delays, but the tall flight attendant was very cold to the passenger's, and rude at times. Very unlike your crews from past flights. I pray my flight next week home goes Ok."
Cons: "Seated next to annoying, loud family--not Delta's fault. One flight attendant seemed bored and even a little tired of her job--quick, memorized replies and no smiles."
Pros: "FOR A BUSY AIRPORT IT WAS A FRIENDLY SERVICE DAY"
Cons: "NOTHING IT WAS GOOD AND THANK YOU"
Pros: "IT WAS A GOOD TRIP AND THANK YOU"
Cons: "EVERYONE ON THIS PART ON MY TRIP WAS FRIENDLY"
Pros: "Flight was smooth once it finally left."
Cons: "Plane was delayed coming in, due to mechanical reasons. So I missed my connection and had to take the later flight. Ended up sitting in Minneapolis for 5 hours waiting for my flight. Had to cancel my rental car cause they close at 8 and my new flight didn't get in til after 9. Because of that I had to have my parents drive 2 hours at night in the snow to pick me up. I booked this flight months ago and had everything set so it would be smooth, but it turned into an all day ordeal that Delta offered nothing more then a, sorry for your inconvenience."
Cons: "Flight was an hour late getting into Raleigh, so an hour late leaving Raleigh for MSP. That gave barely enough time to hurry straight to the gate for the MSP to MSO flight."
Cons: "The spacing between the seats and in the aisles was almost nonexistent."
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Pros: "Great costumer service"
Pros: "Nice crew smooth flight"
Cons: "Everything good"
Pros: "On time flight. Comfort seats"
Cons: "We had to gate our roll-aboard because we were told that there was no more space, but there was plenty of space in the overheads when we boarded. Crew was great! There was no in-flight entertainment available."
Pros: "you still get a complimentary snack and drink"
Cons: "The flight was delayed by inbound aircraft."
Pros: "Had a great seat and service was excellent."
Cons: "There were no suggestions to download the gogo app that is required to watch in flight entertainment on your mobile device. I recommend you suggest this before the flight somewhere."
Cons: "Crew was late and flight was delayed 45 minutes"
Pros: "Only 15 mins."
Cons: "Seats were tight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Pros: "On the trip to Birmingham it was very nice and reasonable layovers. The seats were comfortable and the food was acceptable with exception that I paid extra for my flight from Atlanta to Birmingham and they didn't offer drinks."
Cons: "on my flight from Atlanta to Minnesota there was a man so obese that he had to sit partially in the seat next to him which pushed the lady into me. I had to sit with a stranger pressed against me for 2 hours and not one of the flight attendants said anything about this 600 pound man sitting in a normal size seat."
Cons: "I wasn't able to change my flight. i ate $330 dollar flight. Financially doesn't make sense why you couldn't cancel the flight and refund me 1/3 the value then resell the flight for $330 and profit $220 for doing nothing."
Pros: "Flight attendant was great."
Cons: "Pilot deplaned, came back about 20 minutes later. Putting schedule off. Barely made connection."
Pros: "Flight attendants very kind & polite."
Cons: "Toilets were very stinky."
Pros: "Fast connection"
Cons: "I had to pay extra for my seat on top of what I had already paid when I booked it. I didn't want to risk waiting for a seat assignment or to wait for another flight. Getting up 0300 already put me in a bad mood. I paid extra for a row assignment because I use the bathroom frequently and the girl that was in my seat obviously didn't speak English and I had to suppress that ICU nurse aggression and work with it because it was a short trip. But!!!! She annoyed the hell out of me when I needed to get up to the bathroom and she refused to get up and expected me to Jimmy my way around her in the sitting position and she somehow was in a deep sleep during my 3 minute bathroom trip. I had to tap her a few times to say let me back in and again she refused to get up and I had to Jimmy my way back in. Again the connection flight was far far away in a warm terminal unlike jkf where I had to go outside and catch a shuttle bus but this time I had time to grab food and use the restroom without running like a maniac to my next connection for Delta."
Pros: "Loved the nice new plane with each seat having new screens on the headrests. Boarding, flight, and exit all went smoothly."
Cons: "Wondering why I would have to pay for a bag carrying an infant carseat? If the first bag is free then it should not matter what else goes in it right? I would also like more snacks and refills on beverage service."
Pros: "Everything was good"
Cons: "Customers Service: I had an issue with the baggage (it was broken) and they say that is an normal process."
Pros: "The lost my bag and couldn’t find it till two days after.... they gave me no voucher or explanation I would like to be refunded foe this terrible experience ...."
Pros: "puntual, comfort"
Cons: "I will never fly with copa ever again"
Pros: "Some free alcoholic beverages. Good service from flight attendants."
Cons: "Zero entertainment for a long flight."
Cons: "It was great"
Pros: "It was everything pretty good!"
Pros: "Checkin and Gate agent Sofia was superb! She is a huge asset to Copa and really enjoys her job Greeted me with a huge smile and was professional from the very beginning to the end!"
Cons: "Nada.... everything went perfectly well!"
Pros: "Service and leg room"
Cons: "Wish there were TVs in the chairs"
Pros: "Free food and drink"
Pros: "Thankfully we missed the holiday traffic so we were able to check in and board effectively."
Cons: "Food service was poor and planes were outdated."
Pros: "The crew was super polite!"
Cons: "Seats were too cramped."
Pros: "Everyone was pleasant and treated us nice. Flight was on time."
Cons: "In San Jose Costa Rica there was one employee checking in general boarding passengers and three employees checking in elite passengers. There were approximately 50 passengers in general boarding (one hour wait time) and no more than 6 elite passengers at any given time during my wait in line."
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Cons: "Baggage was left behind and It aaroved 5 days later, terrible follow up and no compensation at all, total nightmare"
Cons: "Boarding was too slow"
Pros: "Free food, free drinks, free luggage!!!"
Pros: "Best airline in Latin america"
Pros: "Same as above."
Cons: "Same as above."
Pros: "I loved the drink service. Star Alliance aircraft continue to impress me with their cleanliness and maintenance. The crew service is wonderful. I thought boarding was standard, compared to other airlines. The in flight entertainment was a positive surprise."
Cons: "If you stick to your part of the Panama City terminal, there may be VERY limited food options. For me the only food option in the area was a tiny fried chicken stand."
Pros: "The crew was exceptionally kind And efficient The food was ok"
Cons: "Not that much"
Pros: "Everything!We received meals and complimentary drinks and had lots of leg room!"
Cons: "Leaving vegas to Panama they checked my passport and stamped my ticket "documents ok" .. Arriving in Panama we flew to costa Rica again checked my passport and stamped my ticket "documents ok" ... Now almost 11 hours later we arrive in Costa Rica and because my passport was ripped they wouldn't let me in the country and sent me back. Why your airlines couldn't have told me this before I got all the way to Costa Rica and passed two check points I don't know. So you guys said you would send us to Puerto Rico but I would have to by my own plane ticket home... Very disappointed in your airline. And to top it off my boyfriend and I had very expensive osprey packs we were traveling with .. We used a copa plastic bag to wrap them up in Vegas so the strings would not get caught .. When we received our packs in Puerto Rico YOUR employees had taken the bags off and cut my boyfriends 300 dollar bag! I will never fly again with your airline."
Pros: "the food in the plane we good"
Cons: "the logistics and the manual check in 1 full hour late and some people missed their connection flight not cool at all."
Pros: "The kindness of the cabin crew, the food the drinks"
Cons: "No on board entertainment"
Pros: "Flight was on time."
Cons: "Not really confort."
Cons: "Worst landing in a commercial flight I ever had."
Pros: "Good flight"
Cons: "There was only 1 choice of beef sandwich no alternative"
Pros: "I want expecting to get food on such a short flight, what a pleasant surprise!"
Cons: "There weren't any choices for entertainment, just one movie playing on a screen for everyone"
Cons: "Flight was cancelled 45 minutes before take-off"
Pros: "Whole experience from San Jose through to Panama City was good. Although a short flight, the crew managed to serve a meal and drinks. As it was such a short flight, there was no entertainment."
Pros: "I liked the TVs, the free food and drinks, and the comfort of the chairs"
Pros: "The food was good, a small snack and drinks. The crew is friendly"
Cons: "They could renew the fabric of the seats, and carpets. there is not entertainment offer"
Pros: "Price, efficient boarding, crew"
Cons: "Crowded small seats, overhead movies no one watched,"
Pros: "Fui atendido muy bien . La puntualidad y la informacion que van suministrando es de primera"
Pros: "free luggage and food"
Cons: "they had me waiting for 8 hours at the airport for my fly and sent me to a hotel with no hot water. Many many more things that I did not like. riped luggage, arrived niext day made me loss one day"
Pros: "Everything ran on time, quick flight, comfortable seat for sleeping."
Pros: "the options they give, are excellent... The best for any customer... And the healthiest, since 2 days before i yraveled in united and got stomch sick cause all they give is chicken and meet and those are bad options as airplane food"
Cons: "I had to wait a lot for my luggage in my final destination.... Thats all"
Cons: "The flight was delayed"
Pros: "On time Great service"
Cons: "my luggage handle was cut off my rolling suitcase by TSA without notification or reason and as I try to file a claim I am getting the run around:("
Pros: "USB port Video/TV screen in seat. Food was good. Very lovely staff"
Cons: "The loud speaker was VERY loud..."
Cons: "Between San Jose and Las Vegas, probably in SanJose, a 500 dollar Breil Milano watch was taken from my checked luggage. In a rush at the hotel, I had regrettably packed it rather than carrying it on."
Pros: "The service, the big smile of the representatives"
Cons: "Keep it up!!"
Pros: "fue un viaje muy tranquilo y plasentero"
Pros: "There was a flight delay longer than what my next layover was going to be. Copa rebooked me with American Airlines and got to my final destination just 40 minutes later than originally planned."
Pros: "They served a meal and it left on-time."
Cons: "I bought my ticket through Kayak and it included a layover in Panama City. However, it was being run on two separate airlines (United and Copa). Because of this, I could not check-in online. I arrived in San Jose to check in early since I had a 4am flight and was planning to sleep in the terminal. However, the Copa crew did not show up until 2/2:30am to begin checking people in at the counter. There was no other way I could get my ticket ahead of time and I probably would have stayed at a hotel and left early rather than arriving at 8pm and waiting for 6 hours in the open part of the airport."
Pros: "Flight arrived on time"
Cons: "Row 22 was not a charme. We did not get any drinks at all. Should not happen on a flight. No entertainment"
Pros: "Everything was great"
Pros: "Crew accommodated seat change. All courteous and friendly staff"
Pros: "Larger size plein, comfortable seats and great Crew"
Pros: "Dry accommodating staff all around. Thank you"
Cons: "More space between people. Not much you can do I understand that. So overall great"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Cons: "Don't like having to download app for entertainment....some devices not current enough to download.. Not everyone has devices Kids disappointed..prefer Alaska monitors"
Pros: "The Crew, had a sense of humor, the crew had the cart out a lot so there was lots of times to have a drink. A lot more then other times"
Cons: "The boarding could of been organized and we never leave on time"
Pros: "crew very friendly and helpful."
Pros: "The crew was ok and the service acceptable"
Cons: "The got us a terminal in Toronto (for connection flight to Montreal) which took us 1 hr and 10 mins to switch. It is Air Canada which is sabotaging this good airlline. Is it unacceptable and Air Canada Rouge service is worst. Never fly ever again with Air Canada. I will give another chance to WestJ"
Pros: "The crew was friendly and courteous. The trips were on schedule."
Cons: "The food selection was poor and they were out of my first choice from that limited selection. Also, it seemed pricey for what it was. I was disappointed to find no crossword or sudoku puzzles in their magazine."
Pros: "westjet is the only way to go."
Pros: "Purchasing on Kayak was easy AND saved me $60 over the WestJet website price (purchased less than 24 hrs before flight). WestJet checkin process quick & courteous (not common in Trinidad) and the technical aspects of the flight smooth. The BEST part was a last minute $86 upgrade to Premium. I had no idea it would be comparable to First Class; complete with roomy seating, beverages, breakfast, snacks and EXCELLENT customer service. The flight crew had a sense of humor (similar to SouthWest's approach to announcements), but it was their attentiveness and respect that blew this experience sky-high."
Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."
Pros: "Everything. Smooth flying from start to finish"
Pros: "Did not expect anything but it was actually good and pleasant."
Cons: "Flight was delayed 6 hours"
Pros: "Flight attendants, movie on board, price"
Cons: "Plane was delayed and the baggage handlers in Denver were Atrocious!! I actually took video I was so shocked!"
Cons: "Delay delay delay delay"
Pros: "On time both sides"
Pros: "Quick, efficient boarding and deplaning."
Cons: "This was a flight that aligned with 4:00am-9:00am vancouver time, I thought we would get lights diimmed and time for us to sleep, but it was bright and loud the whole time."
Pros: "The friendly staff."
Cons: "The actual plane. First flight was 737. Second flight Prop plane. Ugh"
Pros: "I was given a nice seat with plenty of leg room by the emergency exit ."
Pros: "Arriving early."
Cons: "Uncomfortable seats."
Pros: "Very smooth flight."
Pros: "Considering the winter snow storm in effect at the time of the flight, I think WestJet did well!"
Pros: "Efficient, cost effective and chill flight process"
Cons: "Nothing really, even the coffee was delicias."
Pros: "Nice service and efficient boarding since the plan shed Of us at the terminal was delayed for weather reasons. Tasty food, the wrap was great."
Cons: "For a newer plane, it seemed like tighter seat space. Surprisingly harder to get comfortable compared to other plans and it seemed like the seats Space even betwee me and another passenger was tighter than the many other times I flew."
Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"
Pros: "Crew was great cabin service was good, entertainment was good"
Cons: "Start loading at 10 takeoff at 11:45 late because of loading luggage. Maybe if we start loading at 11 we would not have to sit ther for so long"
Pros: "Tall dark haired flight attendant from Prince Edward Island was very accommodating is very professional. He had his jacket the whole time and it made flying on west jet seem sophisticated and like we were important enough to dress up for. Also the female flight attendant that did the announcements was great. She made the announcements in a friendly, slightly humorous way rather than sounding bored and businesslike and "let's just get through this" manner."
Cons: "Lack of ice for drinks and snacks. Also, I have noticed that on many flights now, they start with paid service and then free beverage service and often that is about 2 hours into the flight. I realize you probably do that to keep those who need booze from getting anxious or angry, etc. and to make money, but it makes me, who paid the same for my ticket, feel iike steerage class. It would be nice if those of us who aren't puchasing booze (which also includes those who want booze) could get served first, then do the paid. These are little things, but would distinguish you from others. If I knew when I flew with West Jet I could have several packs of crackers or cookies or a small cheese and cracker pack along with ice in my drink and quick soft drink service along with flight attendants that were allowed to be friendly and have a sense of humor, I would consider West Jet more often and even pay a little more. I would pay to be treated a little better than the others."
Pros: "The flight comes into Vancouver at a very good time."
Pros: "Not over crowded this time"
Cons: "Liked it better with in flight entertainment"
Pros: "Selection of entertainment good."
Cons: "Last minute seat changes at loading time. Seats must have been randomly selected because couples previously seated together and on the same locator number were now separated. Many of the couples and family members were left to work with other travellers who were facing the same situation. Families with children?"
Pros: "Nice staff as usual, but rather disorderly boarding, late departure, and very slow baggage delivery at destination."
Cons: "Figure out how to reduce the number of times people have to yank out their passport and boarding pass. Having mechanized baggage machines is much slower. People flow was poorly designed so you got in but had to go against traffic to get out—and overall takes twice the time that waiting in line for an agent took."
Pros: "When we took off I almost blacked out in my seat (low blood sugar). The person seated next to me paged the flight crew and they were very quick to respond. The crew were super nice, very helpful and got me back on my feet by giving me some apple juice to drink. Overall just a great response and I'm super thankful."
Cons: "I was not given the prepurchased food item I ordered"
Pros: "It was priceless as we were taxiing down the runway, the entire outside crew were lined up waving a holding a banner. And the crew person who made all the announcements had such a wonderful sense of humour. It was a very enjoyable flight."
Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Pros: "My brother had a heart attack and I was traveling out Edmonton to be within and his family. It’s a stressful time and I meant to book for Nov 7 but booked Nov 9 by accident. The person at the checkin desk was wonderful. Changed my booking and checked my bag without any charge. It made a very stressful situation so much better, I really appreciate the staff who went out of her way to help me."
Pros: "Check in and boarding was done very efficiently. Economy seats were way more comfortable and roomy than any other airline I've flown. Will definitely check out West Jet's loyalty program and flight schedules from now on. In fact am flying West Jet to Florida in February."
Cons: "I flew the red eye and the plane was VERY cold so quite uncomfortable for 4 hours. Access to music and/or tv/movies would have made a big difference overall....access without a computer of ipad that is."
Pros: "Seats and the crew"
Cons: "Checking in takes a long time"
Pros: "Crew was very nice and welcoming."
Pros: "Everything was great!!"
Pros: "Timeliness of the boarding"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "Brought our own sandwiches.."
Cons: "We were invited to send our carry iron bags to the hold at the gate. We delivered them to the plane door on the jetway. My wife's bag didn't make it from Edmonton to London Gatwick. That's the last time I send anything to the hold ."
Pros: "I got motion sickness and they helped me bringing ice to put on my neck. It helped a lot. They were amazing!"
Pros: "fair bit of leg room. fairly relaxing flight, as i am not a frequent flyer. good and safe landings as well as 'lift off' all staff was good on flight"
Cons: "We were diverted, ran out of fuel and had to land somewhere completely different, then spent about half an hour waiting to be let into our terminal"
Pros: "Clean plane, entertainment, crew...WINE! This has been my best flying experience in Economy for a long time. Good leg room."
Cons: "The checkin agents couldnt help me to merge two itineraries for easier transfer between two WestJet flights."
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Pros: "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
Cons: "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."
Pros: "Smooth Travel! AA is great"
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "Nothing. Still waiting on New Years to see if AA get us back to MSP"
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Cons: "New cheap fare is honestly offensive trash."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "it was an hour late"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Pros: "Fast flight"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Hospitality, service, flight, and crew!"
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Cons: "It was freezing."
Pros: "Enjoyed the flight"
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Pros: "The boarding process was simple. We left on time and arrived early."
Cons: "The flight was absolutely freezing and the air was incredibly dry."
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "My flight was canceled."
Cons: "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
Pros: "This one at least flew off the runway soon after closing its doora"
Cons: "Same as above but I missed a whole day with my relatives at the lake :("
Pros: "We left on time and arrived right on schedule. No problems or issues."
Cons: "I had a $200.00 fee to change my flight by 12 hours."
Pros: "Flight attendant was amazing!!!!!!!"
Cons: "Too much chaos at counter to board planes, 2 flights scheduled at same gate and my flight was 1hr 30min delayed because of it. Other customers missed flight etc... Admin could have worked better with these upset customers"
Pros: "Slept the whole way"
Cons: "First flight not found; no pilot to fly; and then there was no crew to attend. Passengers made to wait more than 1 hour inside the plan. my opinion, all could have been handled simultaneously if somebody thought about it."
Cons: "Delayed flight for 2.5 hours."
Pros: "Crew nice. Had the row to myself so room to stretch out and made me feel safer from others germs"
Pros: "Better comfortable seats. And snack options"
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
Cons: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Cons: "There was a very large couple sitting in seat to my right. I'm 6'3 250 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service."
Cons: "old plane and configuration in business"
Pros: "Good legroom. I was at an exit row. Crew was cheerful. Plane seemed pretty new and clean."
Cons: "Delayed departure. And had to sit on tarmac on arrival in Minneapolis waiting for other plane to leave our gate."
Cons: "Departure time changed at least six times. Gate and plane were both unbearably cold - passengers were all complaining. Departure gate at EWR was gross, run-down, and did not have working outlets."
Pros: "This was a nonstop flight with Air Canada, in cooperation with United Airlines"
Cons: "A small plane, crowded and full, for a non stop, international flight. Obviously, United prefers to use the larger, more comfortable planes for flights through their hub in Chicago- which is always a hot mess!"
Pros: "How a passenger emergency was handled. We were kept very well informed"
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Pros: "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."
Cons: "I didn't get what I paid for and the person next to me got more than they paid for. I expect a refund."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "Decent leg room, newer looking air plane"
Cons: "Surly crew didn't allow me to board as an elite member."
Pros: "The flight attendants were courteous and kind, even with the issues with our departure."
Cons: "The flight was delayed over and over again due to "late crew" and after 2 hours, when we finally did board, we sat on the plane for over an hour before taking off."
Pros: "Price was good. Flight attendant was particularly good and promptly checked and verified I had a wheelchair secured for Mpls. Alll flight attendants held positive personable attitude. Arrived on time"
Cons: "No wifi. No movie."
Pros: "A good selection of recent movies to watch"
Cons: "Flight was delayed because we didn't have a pilot? They did get a pilot quickly though and the flight was shorter than originally stated so we got there about the same time we were originally expecting."
Cons: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."
Pros: "Direct flight"
Cons: "Very late"
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "The flight staff were really nice"
Pros: "Nothing. The flight didn't exist."
Cons: "The flight was cancelled for aircraft maintenance with very little notice (waiting at the gate) and the next available flight didn't leave until the next day. Got put up in a $75 airport hotel room WITHOUT my luggage and was provided a $10 food voucher for meals. Are you kidding me??? So, I must pay for your problem? This was ridiculous and extremely inconvenient."
Pros: "Boarding was quick"
Cons: "The flight attendants were almost never around. Beverages were only offered once and then one additional time for water only. The seats are beyond uncomfortable with a laughable amount of leg room. You needed to pay for the entertainment including the flight map! Nothing was provided (pillows, blankets) even though it was a red-eye, international flight. United has been the worst airline I have been on and I will stay away for future flights."
Cons: "Had to change plans because the septic line wasn't taken care of so the lines were frozen. The plane wasn't warmed up for us to board. We were told to exit the plane and go to another terminal but never explaned to take the shuttle . I took the Tran and had to go back through security and almost missed the plane. I was the last person to board. This was my 1st time traveling to that airport. No way to know that the Tran would require me to pass through security checkpoint again. Get better communication with people. The lady at the desk was just saying go to terminal A! They should have had a person directing all of us to go to the shuttle and bussed us to the terminal."
Pros: "Seats were uncomfortable. ...no entertainment"
Pros: "Friendly staff"
Cons: "3 seperate broken or missing parts on planes? How could I be comfortable with United moving forward? I've never had that problem on any other airlines."
Pros: "We flew to Minneapolis via Atlanta due to snowstorm that severly impacted Newark."
Pros: "Great crew, also informed of any delay we presented or turbulence."
Cons: "The space."
Pros: "Flying with a guitar has never been so easy. Thanks United for being musician-friendly!"
Cons: "the trip from san fran to Minneapolis was good but sitting on the tarmac landing in Minneapolis being told that we could not park at the gate to unload due to snow was inaccurate and frustrating"
Cons: "The plane was very hot"
Pros: "The flight attendants were great and helpful. The plane was spotless and looked brand new."
Cons: "Nothing really."
Pros: "Asian chicken with slaw entree as good."
Cons: "Hummus and crackers snack for $4 was not good. UA move to pay for food only is disappointing; information about the change not detailed in ticket information, so it came as a surprise. Switch to pay per view TV is pretty outrageous, especially when priced at cost of HDTV ($6). Unless you are using 42" L+W+D suitcases, the changes in luggage policy now force you to pay $25 per suitcase on an international flight. What, they expect you to travel abroad with only 2-3 changes of clothes? The price of the ticket was reasonable ($500), but you end up adding another $100 in luggage and food costs per person."
Cons: "Did not advise that the $30.00 Costa Rica exit fee was now included in the ticket price."
Pros: "That I reached my destination safely."
Cons: "That in addition to paying for my flight, which was already a good chunk of change, I now have to pay for my checked luggage, though it was under weight, have to pay for my entertainment, have to pay for my food, so what the hell did I pay for when I booked my flight? I'm sure you'll say fluid, maintenance, salary, etc... But I don't buy it. And the seating space is reduced....so not comfortable, and more people per capita, equals more money. Left a bad taste in my mouth. UA will be on the bottom of my list for airlines to fly on."
Pros: "Everything went well and was on time"
Cons: "Flight was almost 2 hr late due to misplaced equipment and paperwork."
Cons: "Everything seemed to go smoothly until we landed & there was no gate for us to deplane. At first we sat for 45 mins is what the pilot said, then he chimed on again & he said 1 hour, then after an hour it was 45 mins. Then 10 more mins which turned to 30. I had missed my ride & I had to find child care for my 5 kids that were waiting for me to pick them up. Landed in time but couldn't get off."
Pros: "Ease of rebooking on a later flight"
Cons: "Coming from Costa Rica, United scheduled a 45 minute connection to 1. Go through Immigration 2. Reclaim luggage 3. Go through Customs 4. Drop of luggage 5. Go through Security and 6. Get to the other side of Houston's International Terminal to board. In addition, the second flight was delayed for two hours for reasons which kept piling up. That flight had no inflight entertainment BTW."
Pros: "The plane had very nice seats and I wasn't squished as usual on other airlines planes."
Cons: "When it came time to board my flight the person told me to go ahead and I was in wheelchair and had to push wheelchair with my bags to the plane myself. Very rushed and not good for me at all. I felt I had no choice in the matter and she was not a nice person to me. She rushed me and scowled and told me to just go.... This survey asks about food and entertainment which there was none off yet I have to answer."
Pros: "The flight there was better than the flight back. Everyone was friendlier and more attentive, but overall I wouldn't say there is anything that I didn't like."
Cons: "Major delays for flight, changed twice."
Pros: "Overall excellent, including boarding and crew and comfort. I love the headrests. I always take my own entertainment sonInhave no opinion about it."
Cons: "No food on a 4 and a half hour flight."
Pros: "Same as above"
Cons: "Same as above"