Find cheap flights from Costa Rica to Minneapolis

"The constant droning on and on about masks is tiring. STOP!"

"There was a lady pilot. She helped an older lady get on and off the plane and she helped me with my crabby children get off the plane. It meant the world to me. One of the flight attendants was berating a family in front of me about the 2 year old child’s inability/willingness to wear a mask. I am all for wearing masks, but a little child who doesn’t understand why it’s important to wear a mask and is melting down - is it really that important. I understand the need to follow policy’s."

"I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is."

"1/2 late for no reason"

"Flight attendants were super chill and the flight was comfortable. They provide passengers with lots of bottles of water (two or more even); yay for hydration!"

"Wish there could be real food served."

Pros: "Great crew and staff."
Cons: "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."

Pros: "Yes, turned out perfect"
Cons: "Awesome accomodations, delta really cares about your needs. Thank you!"

Pros: "On time and comfortable."

Pros: "Crew were great. Cookie was good. Seat was comfy to sit in upright."
Cons: "Leg room was poor, flight was overcrowded, seatback wouldn't recline, there simply isn't enough width to the seats in the middle of each row. This should be a perk to balance the perk of a window on one side and extra leg room in the aisle on the other."

Pros: "The staff were lovely."
Cons: "no covid-19 precautions were taken. It was a packed airplane didn't feel comfortable"

Pros: "Plane was new and equipped"
Cons: "In first class we had beef jerky for breakfast"

Pros: "Staff was really friendly. Everything went well."

Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."

Pros: "Crew was great"
Cons: "Last second gate change was confusing and poorly communicated"

Pros: "On time, clean and comfortable"

Pros: "I had been travelling for 2 days with a bad back & everyone was so helpful with my situation."

Pros: "Crew was amazing once again. Friendly and engaging."
Cons: "Atlanta concourse and gates need more work for cleanliness! This is just respecting your customers safety and wellbeing. Unfortunately having customers not being respectful with how they leave the area they were sitting a mess can make your jobs that much more challenging. Trash cans are not far away!!!"

Pros: "Friendly, patient and helpful employees."
Cons: "Nothing could have been better. We traveled economy and were treated like 1st class."

Pros: "The crew was amazing!"
Cons: "We were delayed by several hours"

Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Cons: "N/A"

Cons: "None"

Pros: "Great crew."

Cons: "It was at a good pace"

Pros: "Very professional."

Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."

Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."

Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"

Pros: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Cons: "Reclining seats"

Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."

Cons: "Unacceptable delays"

Pros: "The crew were kind and courteous. The seat was comfortable."

Pros: "On time flight courteous service"
Cons: "Food"

Pros: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Cons: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"

Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."

Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"

Pros: "Nothing"
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."

Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"

Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"

Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"

Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."

Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"

Pros: "Entertainment options"
Cons: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."

Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."

Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."

Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"

Pros: "Nothing."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."

Cons: "I showed up 2 hrs before the flight. Was told the flight from Toronto to Minn was delayed 30 minutes and go stand in line to speak to an agent. There were approx 20 in line yet only 2 gate agents at 4:30pm. One of the gate agents kept helping the Premium members and bypassing the standard line. The other agent was in a coma as his average person at counter was 10 min. Finally get to counter and they hand me a boarding pass going via Salt Lake in 30 minutes. But has a 3 hrs layover in SL. I then get to US Custom check for US residents re-entering and the line was a good 30 minute wait. You would think the Delta folks would have accounted for that line. I had to ask everyone in front of them if I could skip in front as the plane was now departing in 10 min. I had to then run on a bum knee and was the last to board. The agent at gate was saying we were calling your name but did they think I could have been stuck in customs? On that short of a window they should have walked me through Customs to make sure I got on a flight they wanted me to take versus my scheduled flight."

Cons: "Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don't doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend's 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good."

Pros: "Seats were good, leg room ok"
Cons: "Check in desk wasn’t labeled with Sun Country. It said Canada Air. Nothing posted about needing to get a departure tax prepaid."

Pros: "Well we made it to our destination and it was on time."
Cons: "There was no kiosk, no one working until 6:30 pm, the employees were rude, tossed our bags carelessly, condescending, nonexistent email communication when trying to precheck and make sure we were set up, the girl making announcements kept messing up and getting mad at herself and stopping her announcement so it was hard to keep track of who was boarding. The seats were incredibly tight - OH and it was ridiculous that after purchasing tickets they then hit you with additional fees - like you have to PAY to pick a seat?! And then if you want to bring a carry on it costs the same as a checked bag?! Nickle and diming at its finest. All of the passengers we talked to from our flight all said the same thing. We will never fly Sun Country again."

Pros: "Entertainment options for a long flight. Room seats."
Cons: "Only one crew member ensured passengers had plenty of hydration. A couple crew spent time on their phones & casually chatting while the one was doing her job. No light snacks on a 5.5 hr flight? I thoroughly am disappointed with the extra charges Sun Country throws at passengers for carry ons?"

Pros: "I’m not sure what I missed when I booked our tickets a couple months ago, we never got email or text reminder for check in. I thought they may just not have online check in option for certain routes. Then we found out people from same flight did get reminder. My husband and I both have globe entry. They did it right when we flew out. On the way back, there was no TSA sign on my boarding pass, so I was redirected to regular line. The plane wasn’t full on the returned flight, yet they assigned seats indifferent rows and way back of plane. I notice there were some empty seats in the front and middle of plane, they packed a lot of people in the back and separated people who traveled together but not paid and selected seats. Is it policy of Sun Country airline? Last time we took Sun Country, they didn’t assigned seats accurately although we paid fee for selected seats. After sending in complain, they did refund the selected fee for my husband. Hope they would see this and improve their ticketing."
Cons: "Seats are comfortable. Flight attendants are giving service and meeting our needs."

Pros: "The plane crew was great!"
Cons: "My husband is still in Boston because he was not allowed to check in. We tried all morning to check in and we kept getting an error message. I then tried calling and sat on hold for 45 minutes before I was disconnected!! I figured we were close to the airport so what’s the point. We dropped off our rental and my husband realized his cell phone was still in the car, he went back for it. Myself and the other couple checked in and went to the gate. By the time my husband got back to check in, he wasn’t allowed since it was less than 45 minutes before take off! The gate agent told me the flight was over sold and he wouldn’t get a seat anyways. The agents could have cared less. Not accommodating what so ever. Now he sits and waits hoping to fly out at 9 pm, it’s not a guarantee. So now here we are home and he’s not. Very frustrating. No one really seems like they want to help."

Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails."

Pros: "The flight was quick and had friendly crew."
Cons: "I was so upset by all the surprise fees involved. I felt completely scammed and taken advantage of. I have flown sun country many times and had no complaints but this will be the last after pricing changes. First in order to check in we had to pay $11 to reserve a seat- that should be a given when you pay hundreds for a ticket. Then the luggage fees were $20 for a checked bag and $30 for a carry on!!! It pretty much forced us to check a bag to save the money, and then they lost our bag. It was a direct flight, not sure how that happens. And the last and worst fee is traveling with a pet, they charged $199 to bring my 5lb dog on board. Nobody even saw her or checked for her ticket, what on earth is the $199 for when the dog fits in a bag under the seat in front of me. I have had to spend $120 before but an average fee is $60. I would have never brought my dog had I known it would cost $400 round trip. I’m so upset and will never fly sun country again."

Cons: "My hand piece baggage was being charge $45. and to check my hand piece in $25. {Bull crap} American airline has one personal item and one hand piece Free. We were sitting in the plane before take off with no air conditioning until we got up in the air. {Bull Crap} I and all my family and friends will stick with American Airline. No more sun country."

Pros: "Staff was genuinely very pleasant and the boarding process (mind you the flight was half full) was fairly quick. Ha - then again, no one really had carry on baggage, so kept things easy ;p"
Cons: "I booked with Sun Country because rates were significantly cheaper than with Alaska and my priority was to book a nonstop flight. What they don't tell you when booking, is all of the fees associated with your flight that you pay AFTER booking. Baggage Fees: Sun Country doesn't allow you to take more than a personal item on the plane without a fee. It's $20 to check a bag (which you pretty much have to do, as their carry on bag dimensions are smaller than the average roll-a-board bag), and $30 if you want to carry a bag on. Per person. So there's $80 gone for my fiance and I, round trip. Seat Fees: Yes, you heard me right - then you have to PAY FOR YOUR SEAT. I'm sorry - what did I pay for when I purchase my ticket?? The front of the coach cabin starts at $25 per seat (including exit rows), $20, $11 towards the middle, and $2 at the back of the plane. Ok, so apparently if you check in online, you have to select a seat and you have to pre-pay for bags. Ok, felt like I was stiff armed here. The fiance and I decided to go with the $2 seats - can't be that bad, right? Boarding and flight crew were lovely - no complaints here. The plane itself, and the additional costs associated in-air...another story. We were going to a wedding, so he had his suit - the flight attendant let us know the plane didn't have a closet (wait, what?!) so we had to lay it down in one of the overhead bins. Don't worry folks - the bins were next to empty across the entire plan (again, wait, what?!) because of course no one wanted to have to pay $10 more to carry on a smaller bag than it would cost them to check a NORMAL bag. One of the two bathrooms was working, and the entire back of the plane smelled like feces was being recycled through the air system. No wonder these were $2 seats. The aisle was full of people standing the whole flight because the plane only had one working restroom. Entertainment? Hope your phone is charged - the planes are old and don't have outlets. The options for 'entertainment' offered for free on larger carriers like Alaska, are $15 per device on Sun Country - so let's say that's another $60 round trip if we each wanted a 'normal' flight amenity. TOTAL - we're now looking at $144 of charges I would never have imagined ON TOP of the fees I had paid when booking. Next time, I'll go with Alaska - I know what to expect, and know there are no real hidden charges anywhere. At that rate, the cost isn't that different either."

Pros: "Nothing"
Cons: "I came before 50min to boarding and they didn’t allow us to board the flight.. the staff said they have closed the gate .we can schedule u for next day flight.. not even next flight.. next day.. what the hell! What had to pay extra 266$ for hotel reservations.. we already paid 1152$ for the air ticket before.... overall it was a bad first experience with sun country airline...I will never recommend to my family and friend in future."

Cons: "This airline is impossible to contact both for reservation changes and their credit card service"

Cons: "We had to change gates after boarding had begun. We were late. It was a 5.5 hour flight and we weren’t offered any complimentary snacks. Crew was not very nice. No in flight entertainment."

Pros: "We were bumped to first class."
Cons: "Knowing our next flight will be coach."

Pros: "The orange juice."
Cons: "No Known Traveler # did not transfer to boarding pass; had to go through regular security instead of TSA Pre. Plane was changed; Got different seat assignment which I paid for. At online check-in I was forced to buy a seat. There was no option to get an assigned seat from Sun Country. After this, plane was changed and my window seat became a center seat. Got zone 5 at check-in even though I checked in within a couple of minutes beginning the 24 hour window. Very unpleasant travel experience."

Pros: "Sat in the 4row, the one right behind 1st class, had miles of leg room."
Cons: "Don't get the 'cheese plate' , unless you like fancy cheese wiz on saltines."

Pros: "The crew on this flight was attentive and nice. The pilot was talented enough to land in a blizzard. It was a non-stop flight."
Cons: "The seats were assigned at random and virtually no one got to sit with the people they were traveling with. We asked for help with this situation, but I really do not think the flight crew or check-in tried much to remedy. When on the plane the guy next to me was traveling with his family and they were all in separate seats on the plane, including his 8 year old boy, who was crying about it... it was a 5-6 hour flight. The other person next to me was not sitting with his wife, neither was I, it was such a scattered mess, it would've been better to let people just first come first serve their seats."

Pros: "Our first flight was canceled due to snowstorm. Once we were rebooked and ready both flights were great! That’s why we choose Sun Country!!!"
Cons: "During a severe snowstorm Sun Country would not make the call to cancel our flight! Almost everything was canceled at 1pm when they shut down the airport...but our flight and 2 other Sun Country flights. So we had to fight the storm to get there in unsafe conditions!!!! As we watched the storm get worse, we actually had to board the plane! Then we had to deboard when the airport shut down again.. I felt very unsafe! By the time they finally canceled at 5:30 we were barely able to get the last cab from the airport. Sun Country put us in a dangerous situation to save a few dollars by not canceling the flight!! I was a flight attendant for Sun Country for a short time and thought I had seen a lot, but this was a very poor judgement call!!"

Pros: "Easy trip from Costa Rica to MN, and an amazing flight crew. They were great to talk with and super friendly!"
Cons: "The flight was delayed about an hour and then took a while to leave the gate, but that was not Sun Country's fault"

Pros: "I always love to fly Sun Country. In flight everything has always been awesome."
Cons: "I went to the counter in Denver to ask the gate agent where my seat was (middle or aisle) and if I could get it moved. The agent said he would help me once he was done setting up. I sat there for 15-20 minutes while he moved the ropes around (for the line), set up his mouse, found a mouse pad and set that up, found signs to put up at the desk and made sure they were in the right spot. He was on the computer for a good 5 minutes writing notes on a paper. I waited patiently, but was getting really annoyed that he couldn't look up my seat quick and then go back to setting his desk up. Finally, he took my ticket, did not apologize for my wait or thanked me for being patient, and just said he had no seats. I waited 20-minutes, which then I didn't have time to eat before we boarded the plane. I was extremely disappointed in him telling me he'd help, did not communicate that I needed to wait for him for that long and then wasn't nice enough to thank me for waiting. Incredibly disappointed in this service."

Cons: "We boarded the plane and were all settled in when they discovered an issue with the wing. We all deplaned one hour after we were supposed to take off and got in lines to be re-booked on another flight the next day (10am, not an option for us). Luckily, my partner found a delta flight going out that night so we booked the flight while waiting in the sun country line and ran, just barely making it."

Pros: "the flight was on time to take off, arrived early"
Cons: "I don't like that they board randomly, starting from the back of the plane.. Most people book their seat knowing that they know will board first. The seats were uncomfortable on this flight, the back of the seat was at a weird angle and made noise when you adjusted it. seemed like an older plane. Kid behind me kept kicking and pushing her legs on the back of my seat, slamming the tray up and down, talking in a loud high pitched voice... mother next to her did nothing. Flight attendant told the kid once, to back off my seat with her legs... kid kept it up. made for an unpleasant flight."

Pros: "My bag was a couple pounds overweight, but the woman at check-in gave me the opportunity to move things around to make sure my bag was under the 50 pound limit. There was NO WAY I was paying an extra $50 because my bag was a couple pounds over the limit. I was so flustered after moving things between my bags that I walked away after getting my boarding pass and forgot to pay for my baggage. I went back and apologized, and the woman at check-in was very understanding and polite. Boarding the plane was very quick and there were no issues. I was seated next to 2 unaccompanied minors and the flight crew took very good care of them, which was a relief to me."
Cons: "I tried to check-in online the day before my flight and it said that all seats were already booked unless I wanted to pay extra to be in the preferred section or in the exit row. When I got to the airport, I was not allowed to choose my seat and ended up in the very last row on the aisle, when I had already requested a window seat online. Throughout the entire flight, people (including the flight crew) were bumping into me and my seat or using my seat as an arm rail while waiting for the bathroom. Everything with this flight came with an extra fee. I would much rather fly Delta and receive in-flight entertainment, charging stations, and online check-in where I can choose my own seat."

Cons: "This was a red eye flight and the attendant was the loudest on flight. Constantly walking about and talking loud. Then just when the pilot indicated that we would be making initial descent - I quick got up to go to the bathroom and the attendant followed me, knocked on door and said I couldnt use the bathroom because we were less than 10,000 feet. Then about two minutes later, I hear a toilet flush and turn around and the same attendant who tells me that I cant use the restroom - comes out of bathroom door! She had long brown hair and glasses. So its ok for her to use bathroom but not me? And we didnt even land for another ten minutes!"

Pros: "Absolutely nothing."
Cons: "The people working at the desk at the gate laughing and running around pretending there was no delay. Only announcing the plane had issues when we were supposed to be departing. Waiting an hour later to announce we needed a new plane. Finally leaving two hours past schedule. Arriving to Minneapolis late and missing my connection. Being told to go back to ticketing and they new what was he opening yet they had no idea. Not getting a refund for my checked bag. Having to beg for a morning flight. Behind transferred to a different airline all together. Waiting for luggage that had already been in the baggage claim office for over an hour but no one had said anything. Worst airline ever. No wifi. Flight attendants were rude. Asked for a seat belt extender three times and was only given one when the plane was about to lift off. You're reading that correctly, the plane was moving and I still did not have a seat belt on. Worst airline ever."

Pros: "This was my first trip using Sun Country and the departure and return flights were direct. I would use this airline again. I like their process for boarding flights. The flight staff were kind and courteous. We took off and landed safely (HUGE PLUS)! At the gate, I sat near the counter and saw how the gate staff treated customers. It was evident they cared about their job and the customers they serve. There was a minor issue when 1 of 2 wheelchairs made it to the gate. They worked hard to track down an additional wheelchair for a customer getting off a flight. They treated customers with questions and requested seat reassignments kindly and were clear and composed in their communication."
Cons: "The seat was rather uncomfortable. It was dirty and hard. I was somewhat disappointed that there were no "complimentary" snacks, but if it's meant to kee fares low, I'm all for it. I'll bring my own then."

Pros: "voucher for hotel"
Cons: "Sun Country flight was struck by lighting and was diverted. sun country was not helpful and was confused about theire own policies anddid not offer soIutions. This was a familiy get together I had to purchase a flight from delta that left the same time and was able to make the flight, but was rejected by Iceland Air because they had rebook me for the Sunday Flight without communication. I am disappointed in Sun Country as they did not relay the information that I purchase the flight from Delta that lands that same time. I am disappointed that I was not texted with any update as my email and phone number. I am sad because this was a day I lost wiith my family that I have not seen for years. This is time lost that cannot be returned."

Pros: "Everything went well"
Cons: "Nothing"

Pros: "I liked on the way there that the pilot came on a few different times with announcements with is very calming to get updated. This used to be a given; however, it isn't anymore so this was nice. plenty of seat room."
Cons: "turbulence was pretty bad on our flight both ways. Pilot on the way back began descent and all standard announcements were made by flight crew, several minutes later he finally announced he was landing. The price"

Pros: "Getting seats right behind First class = More leg room!"
Cons: "Lines."

Cons: "First, it took an hour to board the plane. If you loaded back to front this could be alleviated. Then the seats are horrible. Hard, short seated and no room. Paid for a cold cheeseburger. What's up with that? Held on to garbage they refused to take until after we were supposed to prepare for landing and got yelled at to put my tray table up even I had just gotten rid of my garbage. It was rude since some other attendant had just refused to help me. Now I sit here getting gassed by them having opened up the back of the plane while we are still stuck on here."

Pros: "flight attendants were nice"
Cons: "seats, food"

Pros: "We got a good deal from Frontier Airlines, and decided to try them out. I can say never will I do that again. Our flight was cancelled and they were awful to deal with, leaving us stranded in Orlando. I booked a flight with Sun Country and everything went smoothly with Sun Country. I even was interviewed by the news and told them that we were happy to be with Sun Country- so hopefully that gained you some more business. The crew at the ticket desk, the pilot, and all the flight staff was wonderful. They made an awful day so much better. I am very happy that we were able to find a flight back to Minneapolis with Sun Country. We will for sure fly Sun Country from now on."
Cons: "Only negatives were having to pay for a checked bag and also the seats seemed more narrow then what we were used to. The arm rests didn't go up all the way, so that was slightly uncomfortable. Other than that, we were very pleased."

Cons: "Everyone knows that traveling with a child is tough, but most of us have to do it. All the passengers were very empathetic and trying to help me entertain my child and the flight attendants on both flights to and from were so rude and judgmental with me. They made a tough flight so much more emotionally draining. They gave me looks, as I was walking my child (the only thing that made him happy) they'd say "Where's your seat??" and make us go back to our seat whenever we were up trying to get him to calm down. No turbulence or anything. It was a nightmare! I've used Delta in the past and they were so much more accommodating and helpful."

Cons: "Couldn't check-in online due to unknown "server error". The guy at the airport said they had a system failure the previous night - no info on the site though, so we've lost 45 minutes retrying check in online. The plane itself was definetely not renovated for quite some time (the interior). Not too comfy seats, but had worse. Boarding was a bit unusual - they're splitting the passengeres to maaaaaany groups - military, no carry-on luggage, disabled, with kids, with carry on to put under the plane, first class and finally the regulars... Not sure if that actually speeds up the process, seems officious.."

Pros: "The seats were comfortable and the staff friendly."
Cons: "A few complimentary snacks would have been helpful, as I started getting a headache from hunger. We sat in the Tarmac for an extra hour before we left. Also, some began-friendly options would have helped."

Cons: "Went to check in online and the only seats that were supposedly available were "premium" seats with an upcharge. Obviously a scam to extort more money from their customers. Their app wouldn't allow me to check in otherwise, since I couldn't pick a seat without paying an upgrade fee. We called and waited an hour on the phone, then were told we had seats, but to get to the airport three hours early to pick seats. Got there three hours early and got our seats. This is why I'd rather drive most of the time. If I can drive it in less than 20 hours, I skip flying because it will take at least ten hours to fly by the time you factor in debacles like this, stops, and missed flights. Just not worth it."

Pros: "Direct flight, the gate was close to the security checkpoint in terminal 4"
Cons: "This plane had an hour plus delay. I know these things happen, especially on flights later in the day, so it's not that the flight was delayed. The entire Sun Country staff was unacceptable. First, the airport staff wouldn't tell us when we were boarding or the updated departure time after the first delay. We ended up boarding 15 minutes after the posted departure time with no warning or notice. Once on the plane, the flight crew wouldn't give us a take off time (such as how many planes we were behind in line) or our arrival time in Minneapolis."

Pros: "The San Francisco based crew and customer service was very welcoming, friendly and accommodating."
Cons: "On the return flight (out of their hub airport!), their online system failed so it didn't capture that we had prepaid both our checked bags nor our seat selection. When we arrived at the ticketing counter they were essentially accusational about the issue. We showed the confirmation page on our cell phone and even logged into our mobile banking app to show them and still had to argue about paying again. On top of that, they acknowledged the system was having issues and would do absolutely nothing to help us get seats together (my husband and I), let alone anywhere near what we had selected during the online check-in process (we paid extra for an aisle and middle towards the front of the plane, and they gave us two middle seats in the back of the cabin). There were four empty seats in first class, and they wouldn't even bump up a frequent flyer to give us seats together in coach. Not once did anyone apologize, ask how they could help, or just try to be helpful. Both "managers" were clearly poorly trained in handling these situations and defensive and dismissive (walking away while we were speaking). They didn't even offer a free meal voucher. Nothing was done to help rectify the situation. It was honestly shocking how terrible of an experience it was - no indication that they felt we were a paying customer. There were so many little things they could have done even without changing our seats that would have made the situation better. I will never fly this airline again, out of principle, and will absolutely share my experience with everyone I know. If someone from Sun Country reads this, the managers' names are Oniekey Brown and Jolynn Carpenter. I would suggest your management chain have a conversation with both of them and highly suggest training."

Pros: "Nothing. The experience was awful"
Cons: "The flight got delayed by over 4 hours without explaination as to why. There was no one to ask at the counter. When I called the number they said the wait time was 30 mins to speak with a Rep. As I was waiting and automated system started talking, saying the reason you have a longer wait than expected time is because Sun Country is trying to incorporate new innovations. You're reaction might be it's crazy and you're right it is. After all this I waited quietly the rest of the evening. Came time for on boarding, the team was highly UNTRAINED. I watched them switched TWO mothers with infants from line tonline multiple times the lines got out of control people were literally jumping lines. No sense of leadership nor organization. Literally take this as a warning from someone who has had multiple bad experiences with the same airlines in the last year and half. I am done with Sun Country!"

Cons: "It was a pretty unpleasant ride, I arrived only to find that the size listed for carry-ons on their website was inaccurate se ended up having to check my bag at the gate for a 25$ fine and had to pay another 20$ on the way back. Really expensive especially for a college student who can barely afford it on top of the nearly 500$ ticket. Definitely not worth that especially if they scam you into paying for checked bags. I don't know if it was just this one flight but I don't plan on flying Sun Country again. Horrible experience."

Cons: "Sharing a single gate with 3 airlines leaving at the same time is I'm sure not what anyone wants. Departing time was supposed to be at 1210, instead we took a bus to I think Mexico to board the plane then we taxied the plane all the way back to LAX and took off at 218 (well documented time). I was late for work so I was let go, my wife left me and took our 4 sort of intelligent kids with her. I'm just glad I could write this review before my phone services are shut down do to lack of funds. At the end of the day things could have been worse but I'll survive. "Just keep swimming"-Dory"

Cons: "Did not eat or have entertainment on the way over so you could say NA."

Pros: "Sun Country has a system which promotes smooth boarding. First to board are for those with special needs requiring more time (families with kids, etc.), then the first class passengers, then those without carry-on, or who are willing to leave their carry-on as gate check, then for the first 10 rows, and then the back rows, and then everyone else. This seems to work fairly well since it minimizes jams associated with front row seating first, as well as seating those who have large carry-ons."
Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead--taking up twice as much space as carryon bags going in lengthwise."

Pros: "Non-Stop to Liberia, Costa Rica! No more Delta flights through Atlanta for me! It was a fast 5 1/12 hr flight into Costa Rica. Overall Excellent experience with Sun Country to Costa Rica. The boarding was easy-no hassle- They were on time. Crew was mostly great and respectful. I was in coach-so can't speak for first class, but overall a great experience."
Cons: "Of course - have to pay for luggage now. But I was able to do all that online prior to going to the airport. Was hungry on the flight- had to buy $5 breakfast sandwich that wouldn't break them to give out. Similar to a Holiday Gas Station sandwich. It got me through. Lion's Tap burgers for purchase on the way home -not bad- again microwave gas station burger for $5. Better than a $10 salad in the airport. Don't they get people feel ripped off when charged more in the airport for the same thing cheaper outside the airport?? It's not highway robbery-its runway robbery. But all the airports and airlines do this. Not Sun Country exclusively. But hey- Sun Country-you could do this different!! Be the leader!!"

Cons: "I'm used to a meal on a flight of 3 hours or more. When booked it said 1 free bag. We were charged."

Pros: "Customer service that includes reservations Mexico, Cancun gate agents, wheel chair persons MN, flight crew and ground agents, wheel chair person. We had to change our flight because wife became ill in Mexico. Sun Country made a difficult trip easy. We are so very grateful to all the employees we came in contact with. Sun Country is amazing. in our book. I looked around wondering if they were only treating us so well. No, they treated everyone well in Mexico. Thank You Sun Country"

Cons: "Flight was delayed 6 hours and didn't get home until Midnight on a sunday. They only offered a cheeseburger for a meal, and didn't have any other options for people with allergies like gluten free because they "ran out when serving the back first who got both a burger and side. When asking the flight attendant if there was any other option because of my allergy she rudly stated she had "a cheeseburger or a burger with cheese". We were not contacted about our flight until we were checking in at 10 am and the attendant at the airport said they knew at 7 am that the flight was delayed, we could have spent the whole day with our rental car checking out more sights but had already turned in our rental so couldn't go back."

Pros: "The seats were comfortable and even in the last row my seat reclined. Flt attendants were great!"
Cons: "Offering hamburgers as the main meal item for sale on an 8am flight that was over 5 1/2 hrs long wasn't seem like a good idea. I can't quite buy a cheeseburger at 9am. No other sandwich options were available, only crackers , chips or fruit... nothing substantial. Not checking the size of carry on items when handing out boarding passes or when allowing people to board is a bad idea. Please enforce carry on size limis. Allowing people to carry on full size luggage really makes the boarding process diificult."

Pros: "Close to being on time."
Cons: "The departure tax from Costa Rica was not included in the price so we had to stand in an extra line to pay the tax that most airlines include in their price."

"Very pleasant."

"Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved."

Cons: "Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink."

Cons: "Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow"

Pros: "Seats."
Cons: "No entertainment. No WiFi. Lots of dissappointed people."

Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."

Pros: "Crew was professional and accommodating, everything went smooth and quickly"

Pros: "Overall is a good flight"
Cons: "seats"

Cons: "App continued to crash. Couldnt watch movies."

Pros: "The was plenty of leg room."
Cons: "One flight attendant was pretty unfriendly."

Cons: "Baggage claim was terribly slow and we were director the wrong carousel."

Pros: "Nothing"
Cons: "Flight was delayed 3 hours"

Cons: "Food options were just snacks. On a 4 hour flight? What??"

Cons: "I will never, ever book with Kayak again"

Pros: "Nothing"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."

Cons: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"

Pros: "Crew"
Cons: "Tight seating"

Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."

Pros: "Smooth Travel! AA is great"
Cons: "N/A"

Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"

Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."

Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."

Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."

Cons: "New cheap fare is honestly offensive trash."

Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"

Cons: "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"

Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."

Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."

Cons: "No priority boarding for people with babies and toddlers"

Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."

Cons: "The handle for the window shade was torn off"

Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."

Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."

Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"

Cons: "3 hour delay - no compensation."

Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."

Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"

Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."

Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"

Pros: "Fast flight"

Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."

Pros: "Hospitality, service, flight, and crew!"
Cons: "Pretzels"

Pros: "Enjoyed the flight"

Cons: "Requested for wheelchair assistance but none provided?!!"

Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."

Pros: "The boarding process was simple. We left on time and arrived early."
Cons: "The flight was absolutely freezing and the air was incredibly dry."

Cons: "Two hour delay due to mechanical issue was a showstopper."

Cons: "My flight was canceled."

Pros: "This one at least flew off the runway soon after closing its doora"

Cons: "Same as above but I missed a whole day with my relatives at the lake :("

Pros: "Seats were comfy and super clean"
Cons: "The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us"

Pros: "It was a flight."
Cons: "The glory days of the airlines are gone."

Pros: "The crew was amazing. Very helpful to the best of their abilities."
Cons: "To start off with. Next time they change the gates, all passengers should get a email. Maybe an ounce it over loud speaker in airport. So we won't miss our flight. secondly. Our flight was stuck on msp runway for 1 hour n 45 minutes before we were able to pull in to a gate to get off. No open gat"

Pros: "Smooth landing!"
Cons: "Late 30”"

Pros: "Everything but the temperature"
Cons: "Too cold on plane. It's better than too hot, but it seemed like it was all or nothing."

Pros: "Crew was good. Could watch movie on phone. Arrived early."
Cons: "No seat back entertainment. Didn’t offer lunch options, just snacks. Barely made it to boarding due to previous United flight being delayed. Appearently, since we arrived early, was no staff at gate so couldn’t de-board."

Pros: "I appreciated that the airline put us up in a hotel, gave us vouchers for food and bumped us to first class, however not all of us even got on this plane. My wife is on standby while my daughter and her friend go with me at 6:20 AM, my work de is scheduled for 7:45 flight. We’ll see but I’m not holding my breath."
Cons: "See above..."

Pros: "Loved the direct flight from Newark to Costa Ruca which arrives in less than 5 hours, crew was very helpful to other passengers with connecting flight info."
Cons: "Typical cramped seating, need to pay to watch movies/direct TV and food, minuscule snack pack."

Pros: "Our family was able to sit together"
Cons: "The flight left late It arrived late and we sat out away from the gate for 15-20 minutes before getting up to the gate to deplane."

Pros: "Standard, quick domestic flight home. Nothing special."

Cons: "I paid for power, entertainment and dinner and I got none of that. My legs were FAR too long for sitting there. I am a disabled vet, the whole trip was PAINFUL."

Pros: "Not much."
Cons: "The flight was more than half empty and instead of allowing customers to move forward to the “premium” seats, the flight crew keep everyone all bunched up in the back of the plane. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face..."

Cons: "Flight attendants were rude."

Pros: "Crew very good"
Cons: "Seats not very comfortable"

Pros: "Was clean and nice"
Cons: "Everything was good"

Cons: "For some reason reserved seats don't mean much on a United full flight. My wife and I spent the 3+ hour flight 12 rows apart. When we tried to speak to the gate agent, explaining that this was our honeymoon, she didn't even let me finish my sentence before interrupting and saying there was nothing she could do. At least look a customer in the eye, listen to their concerns and apologize."

Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."

Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"

Cons: "That no one told me about the mandatory $25 luggage fee even for a carry-on bag. Very dissatisfied."

Pros: "The plane did not crash. That was the part I liked."
Cons: "No one cares what coach customers think of "their in-flight experience" so im not sure why I'm bothering. I got a cheap ticket and packed a tiny backpack. Was reminded of my lowly state by being made to wait till the last second to board. Last row of plane. 2 inches of leg room. Leave it to United to figure out a way to create a class of customer so low that you envy all the other cattle. MOOOOO!"

Pros: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."

Pros: "I got some unexpected exercise running to three different gates that turned out to be wrong yet UAL sent the entire plane to each gate only to send us back to the initial gate."
Cons: "Apparent lack of planning and coordination on part of UAL when confronted with mechanical problem in initial plane."

Pros: "Didn't crash"
Cons: "Booked two seats at same time and they weren't by one another. Plane was not full so asked ticket counter if they find two seats together but did not want last row because seats don't recline. Clerk said those were only seats together so she she said she'd move us to exit row (still separate middle seats). However, seats were not actually exit row and they did not recline. So we simply got moved to separate middle seats in a different, a row that didn't recline."

Pros: "I survived."
Cons: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."

Cons: "Great"

Pros: "Nothing"
Cons: "Had the most uncomfortable seats on the plane seats didn't recline as well . Also was giving no food not even a snack for a international flight which was absolutely redicoulous. Had to pay for bags when I fly American Airlines or southwest they are free. So your prices really aren't that great after you have to pay for everything."

Cons: "It was delayed"

Pros: "Friendly crew, easy, quick boarding. I had gate checked my bag. Upon arrival, it wasn't brought up with the others. A ground crewman said he would find it. After a few minutes he returned with my bag, thanked him profusely, he saved the day for United"
Cons: "I am tall and don't fit the curvature of the seatback plus the padding of the seat pan was too hard"

Pros: "Prompt, organized boarding. Professional, pleasant staff."
Cons: "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."

Pros: "Nothing!!!"
Cons: "There was a very large couple sitting in seat to my right. I'm 6'3 250 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service."

Pros: "Nice new plane"
Cons: "We were not seated together and had to pay 84 dollars to get preferred seating together and this was booked 2 mos ago???"

Pros: "Roomy seats. Good leg room."
Cons: "Seat comfort is ok, they do not recline very much. You can only watch movies if you have an app on your phone or tablet."

Cons: "I did not have an assigned seat upon arrival despite buying the ticket several days in advance. I almost was bumped. VERY FRUSTRATING."

Pros: "Same as above"
Cons: "Same as above"

Pros: "I was so happy to find a cheap one way flight at the last minute. Was able to get my son home for the weekend. Otherwise he would hace had to stay in Chicago for the night. Super easy and efficient."

Pros: "The crew was very considerate and nice to all passengers."
Cons: "It took forever to board and people had to move because the plane was unbalanced. That shouldn't happen in 2016."

Pros: "First of all, the crew was amazing. I had just been traveling for about 20 hours and I had a seat towards the back of the economy section. After traveling that long, I was getting antsy to be at my destination, and I asked the gate agent if she could bump me to a row towards the front of economy- thankfully the plane wasn't full, and she was able to! It's the little things like that, that are what make me fly United. Also, the cabin crew on the flight was great! Of course, the economy section of the plane wasn't an ideal amount of space, but come on- it was an hour flight, and they did a good job of trying to spread people out so that the rows weren't packed."
Cons: "Boarding took a little longer because the plane was being cleaned. I believe they said the overnight flight got in a little late and they still had to clean the plane. We boarded late, but still got to our destination early. Negative turned into a positive- you can't beat that!"

Pros: "Same as above"
Cons: "Same as above"

Cons: "There's no spave at all between your seat and the one in Front of you. I couldn't leave my seat to go to the restrooms without shamefully jumping into the two gentlemen's sitting next to me"

Pros: "The flight attendants were great, and the in cabin experience went smoothly."
Cons: "It took over half an hour, for the plane to depart from the runway. In addition, the gate was changed three times without overhead announcements from O'Hare."

Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."

Pros: "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."

Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."

Pros: "The flight attendants were courteous and kind, even with the issues with our departure."
Cons: "The flight was delayed over and over again due to "late crew" and after 2 hours, when we finally did board, we sat on the plane for over an hour before taking off."

Pros: "A good selection of recent movies to watch"
Cons: "Flight was delayed because we didn't have a pilot? They did get a pilot quickly though and the flight was shorter than originally stated so we got there about the same time we were originally expecting."

Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."

Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"

Pros: "Flight was very quick and comfortable once we took off."
Cons: "Delay once boarding was finished with a long taxi period. Plane was over-fueled and had to be defueld while we were already seated."

Pros: "The boarding process was on time."
Cons: "N/A"

Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"

Pros: "Price and convenience."
Cons: "There was a very loud mom and her 5 kids and they got moved up to where my son and I were in the front. I paid for those seats and really was annoyed that they "upgraded" the kids family for free. Especially considering how loud they were."

Cons: "Crew was snarky towards passengers. Short tempered and just seemed bothered by people."

Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."

Cons: "Complimentary Soda..."

Pros: "The crew was good"
Cons: "For the price I won’t complain"

Pros: "Flight originally was very helpful."
Cons: "Flight cancelled night before:("

Pros: "Great price. Great staff."
Cons: "Nothing"

Cons: "one hour late leaving"

Pros: "Crew was great. Fast on and off. Pilot did an awesome job despite the weather. Great price."
Cons: "Plane inside was dirty."

Cons: "Crabby cabin crew, seats don't recline, a metal bar in the seat was poking acres my back the entire flight. I'll never ever save a couple bucks and fly like that again"

Pros: "Flying"
Cons: "No snacks"

Pros: "They got us there and the flight crew was again pleasant."
Cons: "The 1/2-hour delay out of San Jose, followed by a 3.5 hour delay in Denver. The gate staff and the Customer "Disservice" staff that were condescending, rude, and knew nothing about why we were delayed. "It just says station delayed. I have no idea what that is. We'll tell you when the new departure time is when we know it." The hours without any update of status so we had no idea if we could leave the gate area to get something to eat and drink. The gate agent who stared at the passengers like each was a major inconvenience to her day while she chatted with the tall good looking passenger and was all smiles. Loved getting home at 2am rather than 11 pm when we were supposed to arrive. Made that 2 hour drive home so much more fun! Thanks, Frontier!!"

Pros: "It didn't break down midair."
Cons: "Thee most hard seats ever. City busses are more comfortable. I travel often and this was a very last minute trip so I booked it, I've never seen seats like that on a plane. The tray table is super tiny, I'm a 5'9 woman and my knees were almost touching the seat in front of me while I was sitting. Both flights were delayed for maintence issues. Plane was extremely, old, worn and dirty. Thankfully it was only an hour and a half flight but I'm still sore it was so uncomfortable. I literally think inmates transferring prisons would receive more comfortable accommodations."

Pros: "Very nice crew."

Pros: "Nice crew"
Cons: "A carry on bag is the same as a checked bag $45. Ridiculous. I'll never fly again on frontier. Tray tables couldn't hold me my plate they're way too small. I didn't know frontier was trying to be like Spirit."

Pros: "I bought my one way ticket from DEN to MSP for less than $10 bucks. How did I pull this off? - I bought it from a gate agent AT the airport (thus avoiding the convenience fee that comes with buying online) - I did not check a bag - I brought a small bag that was considered a "personal item" (this is free, but there are some very important sizing restrictions to check on their website. If your bag is too big, you WILL be charged a lot more) - I did not select my seat, or the seats of the people that were traveling with me (they ended up putting us all together, anyway) If you look at any of the other reviews that complain about Frontier (or Spirit, who pretty much has the same business model), you can tell these people hadn't prepared for the "ultra low fare" experience. With a little homework (and legwork!), you can save your money for the best part of your vacation... relaxing at your final destination!"
Cons: "The padding in the seats is very thin, but, again, you get what you paid for!"

Cons: "Charges for both carry-on and check in bag. Charges increase by when and where you check your bags. Carry-on bag more of a charge. No one at check in counter when arrived. Waited 1/2 before anyone arrived, and this was during the late afternoon. Frontier ticket appears cheap until I added my luggage and picked my seat...adding an additional $80 to price. Then to find out the person next to me only paid $70 for the same ticket. My ticket at least 4 times more."

Pros: "I liked the price for the base ticket."
Cons: "I really didn't like paying for seats, and having those paid-for seats ultimately be sandwiched between rows of hysterically crying and screaming babies. Seat in front of us, seat behind us; the 1yo in front screamed the entire flight, the 1yo behind us screamed half the flight and kicked the seat the other half. If an airline makes you pay for a seat, they sure probably ensure some sort of quality. Rolling the dice with the automated seat assignment would have been better."

Cons: "No Internet but yet they have internet to run my visa for drinks"

Pros: "Crew was friendly and welcoming."
Cons: "Wished I was aware of the charging for carry-on policy. Flight ended up costing me a additional $90 ($45 each way). I picked this flight because it was the "cheapest," turns out it wasn't. Also ridiculous that they charge for any beverage other than tap water."

Cons: "Called 2 weeks in advance to cancel. After getting sent to 4 different people thinking I would get help I was told it was $99 to cancel and $130 to change person to fly. My son could not go due to college and it was cheaper just not to show up for the $118.00 flight. If there was no hope for a refund it would have been nice to be told that from the beginning instead of 45 minutes and 4 people later to tell me that. I"

Pros: "The flight itself was fine after it started. Plane is new."
Cons: "It was $10 less than the next cheapest flight but the $40 per checked bag, $25 carry on and tried to charge $5 to $17 more per seat. No refreshments except to buy. Was late because people had to pay at the gate. One poor woman dealing with angry customers. Horrible airline. Will not flight it again because it is NOT the lowest cost, just deceptive about it...and late."

Pros: "Price! A comped beverage! The miracle of human flight!"
Cons: "Hey guys, I had a rather interesting experience on my flight to MSP that I thought I would let you in on. I know most would rather punch up their flight as a TERRIBLE, AWFUL experience. I'd rather give you the full story because I know there's another person on the other end of this, like me, just trying to get through the day. I decided to upgrade to seat 1D. I was excited for my trip and I wanted to start it off by having a good seat and a quick exit. When I boarded, however, there was already someone in my seat. So I shuffled to the side where the flight crew prepares drinks. A crew member approached me. "Someone in your seat?" she asked kindly. "Yes," I replied. "Yeah..." she trailed off. I expected her to ask the person to find her seat. This did not happen. I never got a straight answer but I surmised that this person had a physical ailment of some kind, or perhaps children that needed to be attended to. Whatever the case, I stood in the same spot while the entire plane filled. I really wasn't angry - just quite confused. The crew seemed just as confused. It was the last flight of the day - they looked tired. I don't blame them. The crew ended up having to shuffle more than me to row 13 - an exit row, to their credit. An aisle exit row seat is a fine seat. One crew member even offered a comped beverage, which I gladly accepted. The flight took a little late. We arrived in Minneapolis safe and sound. I suppose I was - and still am - confused as to why there is an option to pick a specific seat if there is a chance that specific seat is more of a suggestion on the passenger's part. What if I also had physical ailments that necessitated that seat? What if I had children booked to fly with me? It was all slightly confusing. Overall, it was not a bad experience and I've already booked another flight with Frontier. But the idea of choosing specific seats only to not get that specific seat has dissuaded me from paying that extra money. I hope this all makes sense and that you are enjoying the new year and staying warm. Blessings to you and yours."

Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."

Pros: "Absolutely nothing"
Cons: "Late taking off, didn't have to pay for a carry on to our destination, but did on the way back. Took over an hour to get our luggage. Seats were hard as a rock and tray tables barely held our phones. I will never fly with frontier again!"

Pros: "One of the ground staff really tried to be helpful."
Cons: "Frontiers cancelled flight cost us over 400.00 us. Supervisors were no where to be found. Excuse used was weather when reason was pilot strike so company could renig on any responsibility. Shame on you."

Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."

Pros: "Nothing"
Cons: "Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline."

Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"

Pros: "Smooth boarding, on time departure and early arrival by few minutes, continuous updates about safety during flight from the crew."
Cons: "I really would think supplying water for passengers without a cost would be very nice as water is a basic necessity of life. I am glad I had my own . The overall low cost is definitely off set by all the extra charges for drinks, snacks and especially the luggage."

Cons: "Hidden fees"

Cons: "Leaving MLPS/St Paul we were not charged for a small bag, I was charged $40.00 to use the overhead. Return trip I thought I was paying for over head but the website is confusing for a non traveler, so I ended up with a check in on a carry on for the cost of $25.00. A small suitcase that we were not charged for leaving MLPS. we were charged $30.00 in Orlando. Cheap flight?? $95.00 extra fees, ended up being not so cheap and their seats are horrible!!"

Pros: "I was able to sleep"
Cons: "That I had to pay for my seat and carry on. There were no TVs, limited options for food to buy"

Pros: "The crew was courteous, and I always prefer a direct flight when possible."
Cons: "The seats are not comfortable and do not recline at all (particularly inconvenient on early morning and late night flights). The fact that Frontier charges $40 or $60 for a carry-on at the gate is unbelievable. As if that weren't a ridiculous charge, the days of "complimentary beverage service" have been replaced with "buy-aboard beverage service" so that one must pay $2 for a cup of water or $5 if you want to add peanuts. Ridiculous. I will not fly Frontier again."

Pros: "The crew from boarding to the flight were very good."
Cons: "There was no room for me at all in my seat. Im 6 foot 5. I think even if i would have paid the up charge to their stretch seating it wouldnt have mattered much. Also there is a charge for any refreshments during the flight. I have flown on other carriers and at least some of the refreshments are included in the flight."

Pros: "Everyone was professional and friendly."
Cons: "That I had to pay for our assigned seats. Then my daughter showed me how to avoid that for the return flight. It should have a statement saying to avoid an additional charges have the crew pick your seat for you."

Cons: "That my flight was cancelled for an unknown reason not weather related. Gate person overwhelmed and was not helpful. Had to pay out of pocket on another airline to get to Minneapolis in time."

Pros: "Smooth flight once got going."
Cons: "4 hour delay for "mechanical" - not much information given and missed getting rental car at destination because got there after midnight and they were closed. So cost us an additional $90 for cab and only got $50 voucher on Frontier."

Cons: "Email notification of a 3 hour flight delay 2 hours before flight but I was already on my way to the airport. Then the flight gets cancelled but no email notification was sent and the screen wasn't updated at the gate (the whole time I was there). If I hadn't come back to the gate during the long delay and asked a fellow passenger why they were in line, I wouldn't have known it was cancelled for a long time. The employees at the gate were helpful in refunding our tickets, etc. but overall, not happy with my experience with Frontier Airlines."

Pros: "super kind flight attendants."
Cons: "thirty minutes delayed on an already-late (9:55 pm) flight. Kept us on the tarmac upon arrival for another 30 minutes. Frontier charged a stupid amount for a carry-on ($45) because my bag was a half inch longer than what they allowed. Insane."

Cons: "The seats"

Cons: "Took too late to get plane had to wait 1/2 hour for jetway to connect to plane and another 1/2 for luggage."

Cons: "We were delayed, but that happens. What I really didn't like is that after arriving at 120 am it took them 30 minutes to get the jet bridge hooked up and get us off the plane. The crew did not do a good job of keeping us informed. We were to the gate almost right away it and then waited and waited. Then we had to walk up the jet bridge with no lights on. Once we got to the baggage claim it still took another 20 minutes for the bags to come. Also, the seats are not like they used to be. With the carryon bag fee it ends up being about as expensive as much better airlines. I won't plan to fly Frontier again."

Pros: "The crew was very friendly and knowledgeable, and able to laugh at themselves when they forgot where we were landing. It was fun that they were able to laugh at themselves WITH us at that time. Nobody is perfect, but the crew was enjoyable!!"
Cons: "The usual... silly little kids in the seat in front that wasn't willing to keep his feet out of the isle and his game was on full volume for a while, until his caregiver told him to shut off the volume."

Cons: "Pilots were 50 minutes late"

Cons: "Same as above comment. I learned valuable lesson: I feel ripped off by a cheap flight with sneaky fees for usual airfare inclusions. No more Frontier for me. The only good quality about your airline is the animal portraits on the planes."

Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"

Pros: "the crew was courteous and professional"
Cons: "i'm sure i'm not the first person to say this but the add on charges (luggage, seat choice) are a little annoying in that they aren't just presented as part of the ticket price. Like couldnt the ticket price say 'the ticket will be between 140 and 200 dollars depending on baggage and seat choice'"

Pros: "The crew was fantastic - fun, energetic, helpful, and not pushy."
Cons: "The turbulence was pretty awful, which I know isn't always the pilot's fault, but there wasn't any explanation for it. The landing was actually one of the scariest landings I have ever experienced and it would have been nice to hear why this was happening."

Pros: "Nothing"
Cons: "Dirty, filthy plane. Garbage visible on the floor while walking down the aisle to my seat. Charged extra even for a can of pop & the price for the ticket wasn't cheap."