Friendly flight attendants, always smiles Main cabin was full - felt too crowded Difficult to get through the restrooms
The flight was on time. The snacks could be better
My husband and I LOVE DELTA SERVICE… the crew, everybody are so nice…
Snarky flight attendant needs a break since she is obviously appears burnt out.
Wifi didn’t work for me. Would be nice to have screens.
The staff was extremely nice and professional.They did excellent job!
Pros: "Comfortable seats and the plane was not crowded."
Cons: "Wheelchair for my mom was not at the gate in Atlanta, she had to walk and we had to still check immigration, customs and reroute our luggage."
Pros: "Muy buen servicio y puntualidad"
Cons: "Brighter, kinder and nicer faces."
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "I always have a consistently good experience on Delta. Everything was great."
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "Awesome crew"
Cons: "More room"
Pros: "Clean aircraft, efficient and friendly crew. On time performance"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Pros: "Crew was great (once they arrived)"
Cons: "1.5 hour delay added 5+ hours to our travel day. Not fun..."
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Cons: "Cabin was too hot!!!!"
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Pros: "At the counter the staff is friendly, nice."
Cons: "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
Pros: "Flight was ok."
Cons: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "The plane left on time if not a bit early."
Cons: "With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet."
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Cons: "Stood by as people blocked aisle during boarding, making snide comments. Instead, the two should have assisted & encouraged the passengers to step out of the aisle & move along. Was very cold hit call light fir blanket. No response for 10 min so went to the bs k of plane where the crew was chatting & eating. When I asked about blanket, they didn’t look fir any & said they didn’t have any unopened. Upon leaving big plane, I saw a stack of about 5 packaged blankets in the front. Just rude & lazy older crew. Time for a different job fir them"
Pros: "The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up."
Pros: "Flight was very quick. Boarding was very fast for such a small plane."
Cons: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "I was not able to change seats..."
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Cons: "The flight was OK."
Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
Pros: "El personal abordo muy amable llegamos a tiempo"
Cons: "En el ahereopuerto de guatemala para chekiar las maletas siento q nesesitan mas personal estuve una ora y quince minutos para poder chekiar mi maleta"
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "Very professionals"
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
Pros: "Fast as always. Very professional"
Cons: "Inwasny aware my small pocket knife wouldn't be accepted at the airport even though it has been cleared before and the staff was a bit rude about it.the food"
Pros: "The moviea"
Cons: "The time of night"
It took a long time to board. The real problem was the flight though. It was a little noisy (not the airlines fault) and incredibly hot.
Cons: "Too much to write down. Start at the counter and work yourself to the plane. I hope you get it right eventually, I’ll be flying Southwest"
Pros: "Crew was good n seat could have been bigger."
Cons: "Landing late to Chicago almost cost me my connection so I was stressed and could not eat due to limited time in between. The airline didn't notify us of being late to Chicago until I was on plane. We were told it was on time. Very disappointing.."
Cons: "Why do we accept this humiliation from AA, they charge for breading inside the plane, they don't give anything nice to eat or drink, and the tickets are more expensive than others. You know why?, Because we are stupid"
Pros: "Everything went smooth and comfortably. So that’s a good thing"
Cons: "Crying babies, but ya know, there’s not a whole lot ya can do about that"
Cons: "Taxi time on both ends were ridiculously long."
Cons: "The entertainment app didn’t worked"
Pros: "The crew was friendly."
Cons: "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
Pros: "Was fast and efficient!"
Cons: "Honestly can't think of much. The price was right. I was able to get a window seat to and from on both connecting flights. Crew was pleasant. Take off times and landing times were on point."
Pros: "Flight was delayed, and unclear why."
Pros: "Great food"
Cons: "Need a polite crew"
Cons: "The big problem was a 2+ hour delay departing from Ohare. No plane. Came later."
Cons: "No complaints, great crew, great service, great flight!"
Pros: "Seat ok, crew was good and flight left right on time"
Cons: "Just the entertainment need to have options"
Pros: "The service was very good"
Cons: "All was good"
Pros: "Everything on time."
Cons: "The air conditioner on the plane."
Pros: "the crew was very friendlily and the flight was great and confortable."
Cons: "Not the airline’s fault, but we had three hour delays due to weather in NYC, so I was in a foul mood."
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "The non stop flight Guatemala- Chicago"
Cons: "Just a cookie and drink for international flight(4 hrs +)"
Cons: "the tremendous pressure from the staff, at the American Airlines. Never before experience such a low and virtually feel like an inmate, Just because the person in doing so, was profiling and that is NO GOOD , also the airport is filthy and dirty , Nobody Cares...I will not come again as a tourist to that country.. American Airlines should train the staff to be more courteous and not to ask that many questions ..it feels like you where in Siberia.."
Cons: "The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed."
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
Pros: "Comfortable flight."
Pros: "On time and quick."
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Pros: "AA people are better to talk to and are trying to locate bags but still not successful"
Cons: "Whole experience is nerve racking"
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Cons: "Everything. Had to sleep overnight in airport and was late coming home."
Pros: "The food was fabulous!"
Pros: "Crew fantastic , food good"
Cons: "Limited seat space"
Pros: "The Crew was friendley."
Cons: "Could not checkin on internet."
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "No issues boarding and arrived at the destination a little bit early so I easily made my connecting flight"
Cons: "Flight itself was a little rough at times but what can be done about that?"
Pros: "Nothing at all"
Cons: "Never should have been on this later flight which also took off late. And I don't even know where my luggage will end up. I should get an apology and cash for my troubles."
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Pros: "I cannot comment because the total journey was without food."
Cons: "The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines."
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Pros: "Poor customer service. Did not assist in is trying to get on another flight"
Cons: "Cost $250 with another airline they didn't assist at all and were very rude."
Pros: "On time. Quick boarding."
Pros: "Great seats."
Cons: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Cons: "I had booked an international flight with British Airways and it ended up being American Airlines. There was no notification of this change and I was not happy. I found AA to be subpar. The plane itself didn't have individual screens and my view was obstructed by other seats. The food was terrible and I got sick later, possibly from the bad airline food. Overall I got to my destination on time, but unhappy as I had chosen an airline and was forced to use another."
Cons: "Worst staff never flying with this airline again"
Pros: "Water and sodas"
Cons: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Pros: "Liked that they let me carry on my luggage and put it in the overhead instead of making me check it like they did on the flight from Myrtle Beach to Philadelphia."
Cons: "Would like the "whole" can of soda."
Cons: "Everything on this flight was considered an EXTRA. It was uncomfortable and the lay over in Miami made it even worse. Long lines, long distances and extreme delays!"
We were delayed waiting for 2 delayed travelers. My other issues concerned 2 fellow passengers.
Park 50 yards from the airport entrance and don't have to arrive hours in advance. Super convenient.
Cons: "kayak geat flighthub the worse ROBERS"
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "staff was nice"
Cons: "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
Pros: "Losding procedure orderly, staff helpful."
Cons: "Pretzels are getting old, anything new out there?"
Cons: "Food. Need more leg room."
Pros: "Bulkhead window seat, very pleasant and informative pilot"
Cons: "No Wi-Fi on this flight"
Pros: "Me gusto que el vuelo fue puntual y la cortesía de la señora que nos atendió. Viaje en Business Class y no hubo nada excepcional que me gustara"
Cons: "La película que pusieron fue realmente mala"
Pros: "Flight was on time and efficient"
Cons: "Flight attendants always behave as if they barely have enough patience for you with your silly needs and requests. They border on being rude. This is not just this flight- but a signature of United. Maybe it is time to stop staffing international flights based on seniority, and let someone with more passion for customers come in, or swap staff with Singapore airlines."
Pros: "Everything was fast"
Cons: "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
Cons: "The fight to flint was canceled last night beacuse they had no captian. What the heck!!! My mom is a senior citizen and the last thing she needed to be doing was schlepping all of her things to and from the airport in fridged temps. She’s battling a major cough and is now so exhausted!! This is totally unacceptable...not to have a captian?!???! Please respond as to how I will be reimbursed or what I can do to feel satisfied."
Pros: "nice plane. good service good job of getting our missing bags to us."
Cons: "delays on both ends. luggage did not arrive with us on either end"
Pros: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Cons: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Cons: "Waiting in the airport for 8 hours."
Pros: "The flight was full. I was upgraded to an exit row seat which was wonderful."
Pros: "Was excellent i like thank you"
Cons: "Nothing al contrario all excellent"
Pros: "Smiling attendants."
Cons: "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
Pros: "The orderly fashion the airline boarded!"
Cons: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Cons: "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
Pros: "No layover and the guy was nice to sit all 3 of us together."
Cons: "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
Cons: "Everything was good"
Pros: "Arriving in the states"
Cons: "Charging 28$ to check one bag on an international flight? When did that change and why? I will fly somebody else from now on. What greed!"
Cons: "I had to wait 16 hours, it was a serious delay"
Pros: "Crew was very kind, helpful, and informative."
Cons: "Outlet doesn't have USB slot for charging. No TV screens for the seats on the flight."
Pros: "On time flight and no problems at all"
Cons: "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
Cons: "In flight wifi not worth money. Cant stream on paid for inflight wifi. Didnt want to watch pre loaded movies on united app. Should have free in flight movies that you dont have to pay for or allow you to stream what you want on paid for wifi."
Pros: "Everything went swimmingly"
Pros: "On time"
Cons: "Not entertainment"
Cons: "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
Cons: "Lairs Stealers No ticket for flight If there's an emergency don't count on Kayak ever. Run around and around"
Pros: "Polite crew, very helpful"
Cons: "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
Pros: "Not much goog thing to say!"
Cons: "Our plain landed in San Diego airport instead of Las Angeles airport. We were inside the plain from 8:30 PM to After midnight. By the time we passed the immigration and custom it become 1:45 AM and when we arrived in Jhon Wayne airport by a van it become 3:30 AM."
Cons: "Dead battery on plane. Delayed flight caused missed connection. No hotel voucher. Sit in terminal all night."
Pros: "Like? The staff were courteous."
Cons: "The plane was old. The seats worn out and hurt my back. United has reall won the race to the. Orrin among US airlines."
Pros: "I was able to rebook via untied app, but had to downgrade from traveling business to economy to get home on time"
Cons: "It got cancelled"
Cons: "Was not a smooth flight"
Cons: "Two hours Delay not good"
Pros: "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
Cons: "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
Cons: "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
Cons: "Free entertaiment. Not only pay"
Cons: "Delayed, needed to change the second leg"
Cons: "I am only 5 ft tall & petite but felt like a sardine with my knees hitting the seat in front. The overhead bins were so small that they couldn't fit carry ons efficiently so everyone was scrambling for space, delaying the boarding process & heightening frustration & stress. Boarding process was also inefficient causing delays."
Pros: "The bar tender nice service the flights excelent"
Cons: "The service"
Pros: "Thought I had bought an air New Zealand flight but turned out it was run by United airlines Was not happy about that . Seated were uncomfortable and tight leg room But got to my destination ok"
Cons: "Prefer to fly on air New Zealand planes as they have more leg room and generally better service"
Pros: "Delays handled with curtesy and information."
Pros: "The seats need to be more comfortable."
Cons: "Please have some type of entertainment or charger portal."
Pros: "Staff attitude for sure"
Cons: "Extra close seating"
Cons: "Flight was delayed multiple times. We finally took off SIX HOURS after scheduled time. Me and another passenger were assigned the same seat. They boarded us on the plane only to tell us everyone had to get off while they fixed something. Crew were laughing and joking around with each other the whole time as if none of these issues were happening."
Pros: "Can’t bealive that you have to paid 91.80 $ per luggage it’s a rip off never again on this s##t aerline"
Cons: "This aerline sucks it’s not right that you have paid $91.80 per luggage"
Pros: "Staff was very friendly and welcoming."
Cons: "Seats too cramped."
Cons: "I could not go on the trip due to medical reasons and submitted the documentation. Spirit refused to reimburse me and said they would give me a voucher to fly in 30 days although my doctors said I could not fly or travel due to being on a heart transplant list and wearing an lvad to keep me alive. Flight net also refused to reimburse me. I will never use kayak."
Pros: "Plane was clean."
Cons: "No leg room. Seats don’t recline. Everything is ala Carter so not really cheaper than flying a major airline."
Pros: "Nothing I guess I arrived alive"
Cons: "Crew member was late so they held the plane to they got there making me miss all my contingency flights and having to wait over 12 hours to catch another flight"
Pros: "Easy boarding"
Cons: "No complimentary water."
Pros: "This is not a comfort/luxury airline experience. It was, however, efficient, timely, and had pleasant staff. The seats are not comfortable and the $8 ones don't recline or have much cushion. It was great for the short flight from CT to SC."
Cons: "The seats were not exactly uncomfortable but could have been better, and didn't recline."
Pros: "Stewart was most enjoyable while giving safety instructions and we arrived 45 minutes early!"
Pros: "The price of my tickets"
Cons: "They charge extra for everything!!!"
Pros: "Everything went as planned with no unwanted surprises"
Pros: "Price. With premium seat surprisingly comfortable."
Cons: "No free WATER????"
Pros: "It was actually on time"
Cons: "No complaints"
Pros: "The convenience of buying - for a reasonable price early zone 2 boarding. I don't mind paying for carry on or checked luggage but I thought the prices were a little high and ultimately it just is misleading because your 'cheap' advertised fair isn't really cheap with all the upcharges."
Cons: "The arm of my chair was broken. That you don't get told that you don't need to buy security expedite if you have toss precheck already. But customer service totally made good and credited me back. I rated Food and entertainment only one star because you either needed to pay and I didn't participate or it wasn't available - you need a N/a category."
Pros: "Inexpensive fare."
Cons: "The flight's departure from CAK was delayed by an hour without any stated reason. We didn't find out why until during the flight to MYR. The flight attendants could at least give the pretense of being happy. Some are downright crusty. The Spirit Airlines website is a mess. I didn't pay ahead of time for a seat reservation and when checking the day before the flight, I was randomly assigned one near the back of the plane. At that time, it was showing that all other seats were reserved. I then added a carry-on piece of luggage and paid for it online. Then when I printed my boarding pass, I was assigned a different seat more near to the front. How was this other seat available when just before the site was showing that all other seats on the plane were reserved. The website is slow and it lacks transparency (honesty)."
Pros: "Good flight very friendly staff"
Cons: "Although I checked in, printed my boarding passes, and paid for checked bags before arriving at the airport, I had to wait in a very long and slow line because all boarding passes were being reissued. I barely had time to get to the gate before the doors were closing. I was told there were computer problems."
Pros: "Easy process boarding and on-time flight."
Cons: "Baggage claim took forever. Need to figure out a way to speed up the delivery of bags."
Pros: "Plane wing tip said howdy. Few was great"
Cons: "Looking back it was what I expected. Great for short flights"
Pros: "We didn't crash ."
Cons: "Their website didn't allow me to pay for my one checked bag online. I had to pay more than double at the airport . The people at the check-in counter said there is nothing they could do about it. Checking in is a slow multi step process . They offer no amenities on board and the seats are small and uncomfortable ."
Pros: "Departure and arrival was right on time as scheduled, which is much appreciated! Flight crew and Spirit personnel were all professional and nice. It was hard to understand the flight crew on the overhead system and they talked too fast since I have a hearing deficit."
Cons: "Seats didn't recline and uncomfortable, not much room to move, felt like a sardine. Plane needed vaccuumed badly, but what do You expect for a low cost flight, right?"
Cons: "Flights were delayed and over booked, I didn't have a seat and couldn't make my final destination. Had to pay 400 to book another flight with another airline."
Pros: "On my way to Myrtle Beach the crew was great, lively and accommodating. Unfortunately, it was quite the opposite on the way back to NYC."
Cons: "I flew with my ESA. At Myrtle Beach through the check in to the flight, to take off the validity of my ESA was questioned. At check in my letter was passed around numerous time to see if it would suffice. It clearly stated why I needed my ESA. I was also asked in a very professional way if this was valid before one man gave the green light. I didn't feel comfortable disclosing details of my reason for my ESA, or the fact that it was questioned in general. This was a first as my ESA has flown with me through many different airlines, and my condition, paperwork have never been questioned. In addition on the plane I was told my ESA could not be on my lap and had to be under the seat. What is the point of the ESA? Ultimately once in the air I kept my ESA on my lap. This was a point of contention as the attendant kept coming by and asking she be secure under my seat. Truly an awkward, uncomfortable experience."
Cons: "They cancel our flight back home and refunded our money back and gave my party and I a 50 dollar voucher to only find out that they used a third party airline (Miami international) to get us home and the manager at the airport was the one that told us that. So we barley made the flight back home. Only to get back and my friends luggage was left at the other airport. Never again will I use this airline. It was my first flying experience ever and they happen to taint the experience. Never again. You get what you pay for. The reps on the phone are not knowledgeable and can barley understand you and your situation. If you do use them talk with the airport directly about everything or you will be given the run around."
Cons: "Flight was cancelled just a few hours before our scheduled departure. No explanation was offered. Rescheduling options did not meet our travel needs. We missed our niece's college graduation and a family reunion, both once-in-a-lifetime events."
Pros: "The gentleman was my favorite! I'm still laughing about something he said, he said "I've been standing up here for 17 years, and I know that some of you will not turn off your cell phones. You won't do it. Don't make me come back there after you!". It was so fun and funny. The lady also lead a quick 'airplane yoga' session, it was a riot. Loved them both."
Cons: "Delay of about 45 mn"
Pros: "The space and comfort of the seats, the crew on the flight."
Cons: "The crew at the gate wouldn't give anyone a straight answer as to why we were delayed for HOURS. I heard 3 or 4 different things throughout the wait time and they were all completely different. We were one of the only airlines that was super delayed that day. The baggage fees are ridiculous. The flight cost should at least include a carry on option. The fact that the carry on cost is higher than the checked bag cost doesn't make sense."
Pros: "The staff were friendly and helpful"
Cons: "No services - didn't know you didn't get any beverages on board unless you purchase them. Would have bought a bottle of water before boarding."
Pros: "Spirit flights are reliably on time letting me plan my connections with greater certainty, especially when coming in from Central America to the US"
Pros: "Delay , extra charges for everything. You under the impression "you got a good deal" at the end will all the extra charges for luggage, seat, on board , fees to check in on the counter, you can check in on line but is very difficult etc."
Pros: "The actual flight was great."
Cons: "Baggage prices"
Pros: "From BWI it took the agent very very long time, very surprised to pay for luggage I will not travel with Spirit Airline again"
Cons: "To start, I booked a hotel room close to the airport and upon my arrival at eight thirty in the evening I explained to the reception that I would need a shuttle at 5.15 in the morning..she then told me the shuttle didn't start till eight , so anyway I get a cab and arrive at 6 and as I approached the counter to get my boarding pass the lady blurted out with joy you're late and we have to rebook you. I said my flight was leaving at 6:30 she responded with a smile and pointed to a sight 45 minute before flight sight in required.. so a200 ticket ended up coating me double and I had to Waite in the airport 5 hours and go to Fort Lauderdale and wait there for another 4 hours.. I will never spend a dime on spirit again.. one bag 50 dollars , greedy,rudeness,just all around uglyou!!"
Pros: "My first time to fly Spirit will also be my last. I get the whole bare bones fare thing (they charge for everything, even seat selection) but when our flight was cancelled without explanation, they basically threw us to the dogs. Staff was rude and unwilling to help rebook. Thank you, Delta, for rescuing us and for the amazing service."
Cons: "Cancelled flight twenty minutes to boarding - doesn't actually tell anyone. The boarding area is so immensely overcrowded and they make no announcements - just waits for you to notice the sign changed. Then when everyone is hoarded to the ticket counter, there is no attendant to speak to at the front so you're left to guess which of the two lines to stand in - if it matters at all. Half an hour into waiting in line, a desk clerk announces that one line is for refund only and the other for rebooking only.... After waiting half hour in wrong lines. Where's the sign? Where's the courtesy? My JetBlue flight was a half hour late - they sent me a credit automatically. Spirit cancels your flight - and all flights after (so the next available flight was in THREE days) and they make you jump through hoops. NEVER AGAIN."
Pros: "Our gate number did not appear on our ticket. Thanks to the kayak app we had a general direction to go in"
Pros: "Pretty much nothing"
Cons: "The plane boarded about 90 minutes late. At the planned boarding time, the crew announced that there was a system-wide computer outage, so they would wait to board us until the computers got back online. Every 30 minutes after that they made a similar announcement. If they had just boarded us manually to begin with, which they eventually had to do, we would have been loaded ontime. Even when we were all on the plane, the pilot announced that they didn't have the correct FAA paperwork and we had to wait longer. We were only on a short flight, but if we had driven, we would have made it to our destination earlier (a 6.5 hour drive). Never flying Spirit again."
Cons: "Got to the airport at 4:00 AM just to learn the flight was getting delayed 6 hours..."
Pros: "fresh and clean, kind personnel. Informative captain"
Cons: "I didn't like how spirit tries to bait you into having to spend extra money to get an actual seat"
Cons: "I will never fly spirit again. When booking my flight through cheapoair I thought I had found a deal. After checking in I not only had to pay another 30$ in fees, but also had to pay 20$ each way for my carry on, and 20$ each way to "reserve my seat". Needless to say I ended up paying an additional 273$ that I was not anticipating. You'd think I could have had a complimentary beverage while on board paying that much but that would cost you too much. Not only will I never fly spirit again but I will also be communicating my experience with friends and family, encouraging them to do the same."
Pros: "flight was clean, leg room and seating was a pleasant surprise . crew was effective and polite"
Cons: "spirit check in line was almost 2 hrs long at 5 Am on the day of the flight. nearly missed the flight due to spirit issues and not tSA"
Pros: "That it was a direct flight"
Cons: "Even though we were at the airport two hours early it took us almost 50 minutes to get our luggage ticket it even though we had a boarding pass it would be better if spirit airlines had some way to allow you to wait for luggage and put it through without going through the line where you get your boarding pass and get your luggage to get it because of that we had to go to security and we almost didn't make the plane"
Pros: "The counter spirit worker Ozzie in Logan Airport went above and beyond to make sure I made my flight! Mr Ferraro who works for the TSA in Logan airport also went above and beyond, Mr Ferraro knew I was in a hurry, he thought I might forget my wallet, and when I took off running to catch my flight Mr Ferraro yelled Sir don't forget your wallet Awesome all the way around! 2 guys made my day and week! It was my brothers 20th wedding anniversary, and these 2 guys Ozzie and Mr. Ferraro truly provided heartfelt customer service that I will never forget! Thanks for being awesome!"
Cons: "Keep hiring great people! All is great!"
Cons: "The flight was delayed for more than an hour. The plane was making horrible sounds. It was like a loud Saw. No one told us what the sound was. It sounded as if the plane was going to fall apart. While I understand the need to charge for bags, I can not imagine why my purse and laptop are counted separately. Having people pay for a boarding pass is utterly ridiculous. The website is terrible. The system would not allow me to pay the $80 for my 2 bags when I logged on from home. When I got to the airport, I was charged $100 for my 2 bags. The staff was not very friendly. You could tell they were used to people complaining. They were indifferent to any complaints. For all the aggravation and additional fees, I really wish I had paid the extra to be on a different airline. It would have been cheaper and less aggravating."