Daily cleaning, installation of cabin HEPA filters on flights from Central America to San Francisco
United Airlines has waived its change and cancellation fees on flights from Central America to San Francisco. Confirm policy on booking site.
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KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to San Francisco from Central America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to San Francisco with an airline and back to Central America with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to San Francisco from Central America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"Flight attendant in first class could be more friendly .. she looked annoyed throughout the flight and didn’t seem like she wanted to be. Need work in the customer service department. Same for my outbound flight. Otherwise the flight was on time and got to where I needed to go."
"The food definitely could be better the flight attendant nicer, then Lisbon to Paris the had the nerves to charge for snacks. Lisbon customers service at the airport for the most part terrible, upiddy, rude,. I waited at lease 2 or more in custom lane trying to get throught security, miss my flight to Paris it was hot, to cheap to give customers AC while you wait in long lines. The worst experience avoid Lison Portugal, they charge for a rapid covid test 275.00 when I had a CDC shot record I've had both my shots rip off. And lost my luggage."
Pros: "Fast, efficient, comfortable."
Pros: "Ease of travel"
Pros: "Easy to board, fast arrival"
Cons: "Better snacks"
Cons: "First class in an airplane this size is a bit limited (especially legroom) when in the first row."
Pros: "Crew, efficiency, movie/show options"
Cons: "No alcohol, food options (vegan), tv screens in seats"
Pros: "crew was great and the landing was like a paper airplane!!!"
Pros: "Organización y rapidez"
Cons: "Un cafe"
Pros: "Nothing because there was no social distancing. I did not think that airlines were allowed to completely fill flights and I had no choice once I was boarded."
Cons: "Please observe social distancing and DO NOT book completely full flights where seats can’t be left open. Irresponsible and stupid."
Cons: "Lost baggage in Kathmundu"
Cons: "High price for mediocre seat"
Pros: "The crew was nice. Love the movies, they were great leaving SFO and on the return flight."
Cons: "Fix the tray in front of my sest."
Pros: "The communication was impeccable. The flight was smooth and efficient. Everything about this experience, from booking it, to getting home was great."
Cons: "Nothing about thus experience was bad. It was great from beginning to end."
Cons: "Pilots were 50 mins late"
Pros: "good food and good movie selection."
Pros: "Great crew, a lot of space in the aircraft"
Cons: "More entertainment"
Pros: "I loved how accommodating the crew was for having a late departure."
Cons: "Maybe update the passengers as you find out the plane will be later than expected"
Pros: "People were friendly and super helpful."
Cons: "Premium charges to change seat First checked is $30"
Pros: "Crew did a great job with full, delayed flight. Alaska kept delay under control."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "After the purchase, Alaska is using Virgin planes, which are very nice - comfy, well appointed, and with the fun lighting."
Cons: "This is the second time in 3 flights with Alaska that they’ve bumped my seat at boarding time from a nice aisle near the front to a window near the restrooms. I’d gladly have volunteered if asked, but they didn’t ask. This most recent flight, the beverage service was extremely slow - it took nearly an hour for them to get down to my relocated seat. By then, it was nearly time to land, so I barely had time to finish. I’ve noticed the cups are smaller now as well. I usually fly rather than drive for the holidays, I think I’m done with flying."
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "Very faster arrived."
Cons: "No meals."
Pros: "Excellent take off and landing."
Cons: "They had ressigned seats and put me in the middle of a full row, in front of the emergency exit, so the seat would not recline. The head rest was made for a tall man, and its position made me lean forward until my neck hurt. The movie selections were good, but the earphone jack didn't work well enough to hear the dialog. They let me move to another seat and the earphones didn't work there either. After trying two different earphones they concluded the jack was bad. Also the seats were smaller and there was less leg room than the Alaska flight going out."
Pros: "Crews and service are nice"
Cons: "Flight was an hour late."
Cons: "Flight was delayed more than 5 hours. My all schedule had to be changed. I had to wait at Newark airport for 6 hours with my two little children. I want denied board compensation. Alaska has to fix it. I am very upset about this flight."
Pros: "Liked the seats. Liked the service. The food on my previous flight HX60 was better."
Cons: "Flight was delayed. Other than that, nothing to complain about. Like I said, ordinary flight."
Cons: "I was forced to check my bag Right before boarding the plane. And then when I landed my back was lost. Let me also add that I do you like Alaska air and I am a member however I may think twice before booking again with them."
Pros: "The food order concept"
Cons: "No food, not even snacks, despite the long fligjt"
Pros: "It was excellent. They even waived the baggage fee!"
Cons: "We have been sitting in the plane after landing one hour ,because no gate available"
Pros: "My chair was broken the entire plane and there was no where to move me to. I was uncomfortable the entire flight"
Cons: "Update your planes"
Pros: "Direct flight, seat next to me was empty so had a little room to spead out."
Cons: "Bad weather delayed the flight by 2 hours, bumpy the last half. flight attendent talked too much gave me a headache!"
Cons: "At boarding, when overhead bins are full, you cannot force passengers to check their bags if they had planned not to. I was in a rush when I land and because it was delayed too I did not want to also have to wait for my bag at baggage claim. I was completely late to an event I was to be at."
Cons: "Bathroom was disgusting, there wasn’t a trash so people threw their hand towels on the floor."
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Nice movies Comfortable seats"
Cons: "Noisy air con Seat not reclining Headphone jack not working No storage space"
Cons: "There was no way to change journey date, excepting by additionally paying almost twice the fare amount as change fee plus difference in fares between travel dates. So was forced to miss the flight and forfeit fare amount."
Pros: "It was quick and easy."
Cons: "Wasn’t given the opportunity to choose my seat and was put in last row."
Cons: "1st, promised to email a $100 travel voucher for an inconvenience in the reservation, but never did! 2nd, signage misguided us to take train to wrong terminal in airport, causing us to miss flight! 3rd, successfully changed first leg of our flight, but gave us a connection that was impossible to make! (20 minutes, but they "forgot" we had to go through customs!) 4th, double-charged us for our bags for second leg of flight! 5th, said they could do nothing about the impossible second leg of flight, claiming that their partner airline (Virgin) should resolve it, and Virgin then said the same thing and sent us back to Alaska! 6th, I discovered that Alaska reps wrote lies in the notes in the computer to try and cover their back! 7th, meanwhile, between the two companies, they wasted so much time that the next flight passed and we had to wait until next day for a flight! 8th, were not willing to cover a hotel, leaving us to sleep in airport! We are currently in airport still waiting for flight, so this sad testimony to Alaska Air may still get even worse! We'll see."
Pros: "Team very nice and polite."
Cons: "All the airplanes should have screens"
Pros: "My girlfriend and I had another 6 hours to bond on our drive home from Medford to San Francisco. And I got home way earlier than I would have if we flew."
Cons: "Because our flight from Medford to Portland was cancelled without notice, I never boarded a plane on Sunday. I rented a car and drove back instead. The cost is almost a wash with what Alaska is reimbursing me, but we'll see what I get refunded since their customer care department is closed on Sundays."
Cons: "Economy is always cramped, not just an Alaska comment. My computer almost got destroyed because the guy in front leaned his seat back"
Cons: "My emotional therapy dog of 7 pounds got part of her paw ripped off on an airport escalator. Though she was bleeding profusely all over me, I was not allowed to use the first aid kit to bandage her. I had to bring her to an emergency vet upon landing in Minneapolis"
Pros: "They treated me super great"
Cons: "Cheaper price"
Pros: "It wasn’t"
Cons: "Why are you selling the food now ? It supposed to be included in the price when you purchase the flight, the attendant didn’t want it to give me a pillow or neither a blanket , I’m really disappointed with my experience..."
Pros: "Punctuality and the flight itself"
Cons: "the sandwich was cold, they should have used the microwave"
Pros: "Nice and clean"
Pros: "There was no food for Service nor food for purchase"
Cons: "Options to purchase food"
Pros: "nothing, it's like a bus with wings."
Cons: "attention, food, entertainment."
Pros: "Good service from the crew and the boarding process was made quick and punctual."
Pros: "Easy check in, and boarding process."
Cons: "Flight was delayed"
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Pros: "The service from the crew and also Avianca staff in El Salvador are really nice, the flight was on time, the baggage was on time."
Cons: "The entertainment in that airplane (N492TA) is too bad for a 6 hours of flight, just one screen for every 4 rows, bad movies, the food wasn’t good taste, the airplane wasn’t well equipped for so long flight."
Pros: "The flight was on time and the crew was nice."
Cons: "In a 5 hour flight, there should be personal screens to select entertainment options."
Cons: "How to manage to the costumers we went there a hour before our fly and they didn’t let us to check in, we did pay a penalty because they said that we were late!? We pay more than $400 to they change our fly!!!"
Pros: "Plane was new and you could charge phone"
Pros: "I liked the fact the you keep reminding me dates and time of my travel."
Cons: "Everything was okay."
Pros: "Easy. All ok"
Pros: "Smooth fly"
Cons: "Information screens with the wrong gate. Flight was late 40 minutes but nobody explain why and how long. Need more communication."
Pros: "Had trouble getting my boarding pass due to technical issues at airport and crew was super accommodating. Crew was delightful and even the coffee (much needed) was delicious"
Pros: "They held the plane for late connection."
Cons: "Food in Business Class was barely edible. A tired old plane."
Pros: "This time we had individual screens for videos"
Cons: "Seats were saggy and small. Much smaller ok depth than the seats from bogota to Guatemala. Old plane. Schools be eriewe . Not worth business class."
Pros: "The food was excellent"
Cons: "All 3 flights were delayed or oversold! I had to sprint to school connection barely making it and my third flight was oversold so I had to stay at a hotel for 5 hours and return only to do a put it had been delayed another 4 hours! My luggage also did not follow so I have no toiletries or changes of clothes etc. I am tried and hungry and very inconvenienced!! I was hoping for a free plane ticket? This trip was stressful and no idea when my luggage will b found"
Cons: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."
Cons: "El equipo del Aeropuerto de AVIANCA guatemala, pone muchos peros a las personas que no pertenecen a LifeMiles y hay casi hay que exigir que te hagan valer tu Millage Plus, y eso que se supone que son parte del mismo grupo Star Alliance. A mi parecer dejan mucho que desear. Si por mi fuera No volvería a volar por avianca."
Cons: "Awful food, entertainment, and on board service"
Pros: "Service Departure on time Entertainment"
Cons: "I have no issues"
Pros: "We left early and landed early. Nice staff and attentive. Snacks. (better get rid of the terrible so called barittos-they were awful. Cookies not bad and the snack. Stick to the sandwich and be sure to have extra mustard and mayo and option. They both are terribly dry. Very far from JetBlue-but nice airline and service."
Cons: "Read the first."
Pros: "It got me from Point A to Point B, so credit for that?"
Cons: "There were zero vegetarian food options. Entertainment was a shared screen between a dozen passengers. These planes need a fire upgrade."
Pros: "Great service, comfortable seating. I was provided with a blanket, decent warm meal, and wine during my 5 hour economy flight. Very happy. Would certainly recommend."
Pros: "The flights wers on time"
Cons: "After receiving my luggage in Los Angeles, I discovered that they had broken the zipper of the bag and also the lock in the bag. They also took from my bag gifts I had bought for my friends (lighters with their name)!!"
Cons: "Flight was delayed."
Pros: "Staff help us tho resolve some troubles with wrong name on check in."
Cons: "Wrong name in check in on line"
Pros: "The flight is meant to move tourists from the capital to the Tikal area."
Cons: "The airport facilities."
Pros: "The Avianca airlines crew was great."
Cons: "We had to deplane at the Guatemala airport and, because the airport doesn't allow continuing passengers to remain on the plane, we had to go through a repeat security check, including pat-downs and carry-on search. We had already done this security check in Costa Rica, so it was redundant"
Pros: "Where to begin... the service was great, I got welcomed as I boarded the plane, the plane was immaculate, And unlike other airlines I've been on, thay gave me a great free meal. Would definitely fly again given the chance."
Pros: "Same as above."
Cons: "Un servicio terrible, desde las filas de chequeo , salimos mas de una hora tarde y media , en un avión que tuvimos que salir a la pista, para adorarlo soy una persona con discapacidad y subir y bajar esas gradas para mi fue traumático, esta gente sobreviene sus vuelos . TERRIBLE experiencia con AVIANCA"
Pros: "No delays, nice staff"
Cons: "really small plane"
Cons: "Worst costumer device I had my luggage robbed and they did nothing about it"
Pros: "Helpful crew. Flight was not full so lots of room"
Cons: "Price was high"
Pros: "Great experience"
Cons: "Wasn't much I disliked"
Pros: "The service, crew overall everything good airline"
Pros: "Once on the plane things worked fine. Security who inspected carry-on claimed certain items were "weapons" and confiscated our personal goods. These were not weapons. Between overbooking and theftvofbproperty, not a good day."
Cons: "Avianca overbooked the plane and failed to notify us in advance. While the agent ultimately found us seats on another flight that worked with our connecting US flight, it took a very long time. We were able to make the "new" flight only because other travelers let us cut to the front of the line. Very upsetting."
Pros: "Everyone is always very friendly and flights are always on time, I've flown first class and economy and they treat you just as friendly! No problems with my bags or anything"
Pros: "Exlence of Service of the past in the present!!!"
Pros: "Delayed when departure from NY but then in San salvador another fly waiting for people, and recovery time. Guatemala-Salvador-NY::perfect not delayed,good service, thanks."
"I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received."
"Really accommodating staff, and on flight amenities. I would fly with Delta again."
Pros: "I would like to have ore of a grace period to check baggage."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "Rude crew. Dirty plane."
Cons: "No wifi"
Pros: "of everything"
Cons: "Nothing, all right"
Cons: "My first flight (leaving very early in the morning from Burlington VT was delayed several hours because a ground crew member forgot to put the heater on the plane the night before. Because of this delay I missed my connection and instead of arriving in San Fran at 10am, I arrived at 6pm and missed the whole first day of my trip and was exhausted cause I got up at 3am to get to the airport to a frozen plane that was not ready to fly for a few hours during which I could’ve stayed in bed."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "The crew WAS amazing!"
Cons: "Not a thing! It was perfect"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Nice crew"
Cons: "Delta always delivers!"
Pros: "Very comfortable, no complaints."
Cons: "No delays. And have the terminal bridge in working order"
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."
Pros: "Everything went smoothly - very happy"
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Pros: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Cons: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Cons: "See above"
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Got in early"
Pros: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Cons: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."
Pros: "Being on time."
Cons: "Force me to take a bad seat"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Pros: "All was quiet. It was an early flight. Nice offer of more snack choices than other airlines."
Cons: "Didn't understand why I had to wait until getting to the gate to have a seat assigned when I purchased tickets several months ago. Since I was in the last boarding group, Had to check in my bag since it was already full, had fragile stuff in there and hoping everything is ok. it is what it is. Not anyone's fault but disappointing to have to do when I didn't plan on checking in and going to pick up at the baggage claim. This is what i wanted to avoid in the first place. could have at least offered to let us pick them up as we deplaned and not baggage claim!"
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "entertainment services"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "Yes. Was excellent."
Pros: "Crew was excellent, one snarky attendant—sent me back to my seat, then two other folks went on to get in line for restroom. I didn’t appreciate her tone with me. Just sayin"
Cons: "The seats are not comfortable for a long flight. They light up pain on my tailbone. I sat on my neck pillow from time to time to get relief."
Pros: "Flight was early. Lots of entertainment choices."
Cons: "The flight attendants seemed a bit distant. Got the job done but weren’t really friendly."
Cons: "Checking in was very slow - food should improve vastly !"
Pros: "the flight attendant was great, he did a very good job."
Pros: "crew member was rude"
Cons: "Being polite"
Cons: "It the plan landed on time we would have made the connecting light and the pilot has very poor English, so it was hard to understand important information once we landed."
Pros: "It was a regular trip"
Cons: "The connection trip Panama, San Francisco, very bad xq the scale in Cancun, very long without being able to get off the plane and not even water do not offer, that very bad scale, my taxi see san francisco I lost it and I had to pay it xq ya It was scheduled as well as a meeting."
Pros: "Great crew, lay-flat seats in business made for a very comfortable flight back home."
Cons: "Customers service, i didn't get meal the flight in. Also, i asked for seats away from the windows, and wasn't honoured."
Cons: "Bad food. Smells awful, cheap. Poor wine. Don't serve anything rather than bad food. They seem rather disorganized. Captain and copilot were okay. They landed the plane."
Pros: "The crew was friendly."
Cons: "The seats feel like they are made of a composite of concrete and bent metal rods. I couldn't get comfortable in the economy plus seats on the 7 hour flight from San Francisco to Panama City, and on the return trip, I was in first class...and the seat was uncomfortable there as well. It was like sitting on a concrete park bench for 7 hours."
Cons: "That my ticket said my departure and arrival were a certain time and they were different with out them notifying me of the changes."
Pros: "Very comfortable seats on a new airplane. In premium seats (i.e., business and first 8 rows of economy), there was a good variety of inflight entertainment. The flight was smooth and easy, and you could actually understand the captain on the overhead speaker!"
Cons: "Air wasn't very powerful, and it felt quite warm. Not enough beverage services for such a long flight, especially when we weren't able to bring our own water bottles on board (security check at the gate immediately before boarding -- liquids not allowed). Food -- nice to receive two meals, though they were so-so in quality. Half the crew was very friendly; others barely cracked a smile."
Pros: "In-flight entertainment was good and headphones offered without being asked. Blankets were placed on seats for those who wanted one."
Cons: "TSA agents at Panama Airport are the rudest people I've ever met. Ruder than TSA Agents is USA if you can believe that! I've flown out of Panama several times and they are rude every single time. Seats on plane are very uncomfortable."
Cons: "Copa Airlines"
Cons: "NOT GOOD NOT RECOMMENDED BAD CREW"
Pros: "On time Orderly process Friendly/helpful crew"
Cons: "Recent movie selection was not as robust as other airlines but decent still"
Cons: "-When I left Punta Cana I had bought 3 rum bottles at the Duty Free. I was able to carry on board these bottles, but when I arrived at Panama the Copa crew informed me I had to check my liquor. I had to throw out everything from my backpack and place the bottles in it. Copa crew managed to break my bottles."
Cons: "They said the flight was delayed by 2 hours but then decided to board all of a sudden. We somehow made it but still ended up missing our connecting flight. Food was pathetic with no vegetarian options. Groups of people were split up and not seated together. Complete mess!"
Pros: "Thre good was good for an airplane and they served two small meals on the 7 hour flight. The in seat entertainment was awesome with great movie selection and some basic games. The best was I got to choose instead of whatever played over head. Crew was nice and seats were well airplane seats."
Cons: "The check in process at the counter was long even doing the web check in prior to arriving at the airport"
Pros: "Good food provided on plane at no extra cost. Also, you can get a glass of wine included. Staff was very courteous."
Cons: "No complaints"
Pros: "The flight attendants were great. Extremely easy going handled everything thrown at them with great poise."
Cons: "Not Copa's fault but had the WORST family sitting behind me that allowed their young children to run up and down the 1 aisle at whim. Can't believe how they thought this was okay. Again, probably not Copa's fault, but why on earth do we have to go thru a 2nd round of security AT OUR GATE in Panama City, when we've already done it in a much more secure manner just to access the terminal? Having to give up my water before getting on the plane for a 6 hour flight makes ZERO sense. I hope this requirement is due to some stupid TSA/USA regulation and not Copa. If its the latter, please re-evaluate this."
Pros: "The stewardess gave us a row of seats after noting that my husband and I were in two separate rows."
Pros: "Price, service, food, entertainment"
Cons: "Seats are not very comfortable, but it was fine."
Pros: "New, clean planes."
Cons: "Checking was horrible. It looked like every agent was being trained and the ones that were trained were slow. I waited 1 1/2 hours. luckily I was there 3 1/2 hours before the flight."
Pros: "food staff right time start"
Pros: "Friendly flight crew. Quick boarding."
Cons: "No vegetarian option for dinner. Taxied for 30 minutes after landing and luggage took another 30 minutes."
Pros: "Poder dormir tranquilo porque habíamos dormido en el suelo por haber perdido el vuelo anterior, y esperar el que nos consiguió el counter de Copa, diciéndonos: "lo único que puedo hacer es no cobrarles el nuevo pasaje""
Cons: "Haber perdido el vuelo por culpa de Copa y por haber incomodado a 2 personas de edad ( mi esposa de 68 y yo de 72), sintiéndonos degradados de tener que dormir en el suelo por ser 1a vez de estar en Panamá y no disponer de dinero extra para un hotelucho."
Cons: "Didn’t like the options available, reduced"
Pros: "Movies were good."
Cons: "Copa crew at the boarding gate was non-communicative with passengers despite being 25 minutes past posted boarding time."
Cons: "TERRIBLE. Never had a worse flying experience. Was told at the first leg of the trip that there were 2 open seats on this flight but they would not reserve one for me. Mind you I booked this flight several months ago and somehow my seat got taken away from me because copa overbooked yet again. Worst customer service of all time. Was traveling with a group of 7 girls and got left behind in Panama because Copa took my seat away. Had to sit at the Panama airport for over 10 hours waiting for the next flight and arrive home at midnight. Copa would not allow access to a lounge or hotel even though they initially offered it when they said how they would take care of me if they couldn't get my seat back. Disgusted by how this airline operates."
Cons: "My first plane was delayed. Then the flight delay exceeded to where I'd miss my next connection. Then I changed flights once the connection was going to be missed and had a narrow margin to catch the newly assigned connection which was the last flight to town. The flight leaving SF was delayed to where I missed my last flight and had to stay the night in Seattle. It seems all of this could have been resolved if I could have gotten on an earlier flight, which I was trying to do since 4:00 that day. I didn't end up leaving SFO until 9:00 pm"
Pros: "Check in folks in Panama"
Cons: "My stroller was lost while I was traveling to Panama and entire trip I was without stroller. No food was given to me as there are no vegetarian options. When I called 24 hours in advance, they say it is too late. Crew not very friendly. Overall not good experience and was Totally disappointed on my first trip with COPA."
Pros: "Our flights both left right on time. The connection time in Panama City was very short so we were concerned that our checked luggage may not make the second flight. Very impressed that our luggage did arrive in San Francisco without a hitch. Very friendly crew. They spoke good English too!"
Cons: "Meals Chatting and gossiping of crew"
Cons: "I was seated at an exist row at the window seat. The crew would not allow our row to stay seated at the exit row because she said we did not know Spanish well. Instead of finding us replacement of a window and aisle seats we had to take middle seats. She didn't even make an effort to ask if anyone would switch out. I wish airlines would train their crew to think out of the box style and practice customers service, which finds solutions and not state rules. In the end - people migrated to the exist aisle anyway (where we were seated) and made it into a bed."
Pros: "Getting off the plane"
Cons: "Biggest problem was the inappropriate advice given in Sint Maarten by Copa employees about checking bags in Panama. This caused us to have to buy a new piece of luggage to transport something that couldn't be carried through security. Apparently TSA requires additional screening beyond the normal airport security for Tocumen. For Copa employees in Sint Maarten - whose only flights are to Tocument - to not know this is absurd. There was also an incident with duplicate seating that was handled extremely poorly. I was not involved, but it occurred on an adjoining seat. I finally resolved the problem by giving up my seat. Tocumen airport is not an airport that I want to see again. The security - as indicated above - is not up to standard, the flight listings are ridiculous (6 screens all showing the same flight information and never progressing past "M" In the alphabet, way too much duty-free shopping and way too little other signage. It's off my list."
Pros: "On time!!!"
Cons: "The food needs to improve and some of the attendants need to be friendlier."
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Pros: "I was bumped from an overbooked Copa flight and was offered another that would get me home at 1am (rather than 3pm) or an overnight stay and a flight the next morning. Instead of trying to find a way home from the airport (a 1+ hour ride) in the middle of the night, I opted to stay in Panama overnight. Copa put me up in a very nice Sheraton in downtown Panama City with a pool, several restaurants, a casino... They gave me $20 per meal I'd be staying for (lunch, dinner, and the following breakfast), arranged a shuttle to and from the airport, and, the best part, a $1000 voucher for future flights with Copa within the next year - enough for two more round trip flights."
Cons: "Communication was minimal or false. When I checked my bag, the agent told me that I was being placed on standby because of a weight limit on the plane. She assured me that the flight wasn't full and that I would absolutely get a seat. When I got to the gate, there was minimal information available, but about 12-15 people were on standby, including two families of 4 and 5 people. The agents were ill-informed and didn't immediately explain why so many of us were on standby and whether anyone would make it on the plane, or what the other options were for those who wouldn't make it on the plane. Eventually four or five people boarded, another few got moved to a later flight, and 6 including me were put up in a hotel. Betzy, a gate agent for Copa at Tocumen, was absolutely wonderful and so helpful and informative with all of this."
Cons: "Only middle seats available; couldn't be seated next to travelling companion."
Pros: "Once I boarded the flight, everything was pretty standard. They had charging ports in the seats."
Cons: "Unlike other airlines like Delta or United, Copa doesn't ask people if they want to take a later flight for travel credit when a flight is over booked. They randomly select people who get pulled out of the boarding line, even though I already had an online boarding pass. They cite something in the fine print that says you can get kicked off a flight if you don't check in at the front desk with the gate attendants 90min. before the flight. Again, I already checked in and had a boarding pass on my phone. After getting kicked off, the service continued to be poor and they blamed those of us who got kicked off for being 'late.' All of us were there in the terminal well before boarding."
Pros: "Extra seating, leg room"
Cons: "We've had better crew consideration with other airlines"
Pros: "The actual crew on the flight was great!"
Cons: "They told us we were on standby even though we were one of the first ones to check in. The ground crew was lackadaisical and somewhat off putting. We had to wait in a second security line for 30 minutes before boarding g and were not allowed to bring water purchased in the airport after security onboard."
Pros: "Everything perfect"
Pros: "The crew was friendly and helpful"
Cons: "In Panama City we had to go through a secondary security at the gate and had some of our belongings taken from us.. belongings that are normally allowed through security in the U.S... and because of this we had to have our fragile items put below with all the baggage and be sent to baggage claim.. which was extremely scary for us and frustrating. We were held inside the security of the airport without be allowed to leave to use the restroom, buy water or eat food."
Pros: "I like that my seat was comfortable and I had movies to watch"
Cons: "It was not clear on leaving the plain where to collect luggage"
Pros: "I missed my first flight due to faulty advertising by copa. Because they announced the flight was delayed. Then they did not want to put me on the next flight because they said it was full, but it was not. Copa representatives at sfo treated me very badly, even though I was very polite. I told them if they didnt put me on the next flight, I would miss my cruise in panama and they were still not helpful. They told me they couldn't do anything to change my flight because I booked through kayak. They ended up putting me on the next flight and I still barely arrived at my destination on time and I had to spend 150$ extra because my transport in panama had already left me. I had to walk all o er ago to see if there were any flights to panam from other airline because they didn't want to admit their mistake and put me on the next flight. I had a horrible experiences with copa on my way to panama and on my way back. Their people were unfriendly, rude and not helpful at all. They give no greetings, they lie about planes being full and my suitcases arrived cracked. Worst and most stressful flying experience I ever had!! I am still infuriated and would like some kind of reparation or action taken because I had to stay 4 extra hours at the airport, spend extra money and they gave me the most stressful experience ever while flying. Oh"
Pros: "The crew was very courteous & helpful. Huge bonus."
Cons: "The check in process at the airport was horrendous. I would never fly Sun Country again except the crew was so good."
Pros: "Excellent crew on this Sun Country flight. My typical experience has been that their FAs are pretty new. Boarded quickly, smooth flight, crew efficiently handled the passengers, arrived early. Seating new, clean, comfortable for a budget airline."
Cons: "Beverage service remains complimentary. No snacks however we offered on this flight."
Pros: "The crew was amazing. Love the local beer."
Pros: "The crew was awesome and very attentive to everyone onboard. It genuinely felt like such a welcoming environment."
Cons: "Brochures/tutorials in multiple languages would be helpful."
Pros: "Crew and gate staff very helpful (see below)."
Cons: "I needed wheelchair assist at both ends. In each case I was waiting over 30 min. At the departure end there was a danger of missing the flight so one of the gate staff wheeled me, Amina was amazing. Another long wait at SFO. I spent almost as much time waiting for wheelchairs as I did on the flight!"
Pros: "Seats on Sun country are ok but I don’t expect much for the relatively inexpensive flight! Crew were very efficient, polite and attentive."
Cons: "Movie options"
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Pros: "Convenient to go thru intl security / boarding area"
Cons: "No on board Wi-Fi or entertainment , but. That is fine go short flight, I love sun country out of SFO"
Cons: "More leg room, wider seats."
Pros: "Entertainment options for a long flight. Room seats."
Cons: "Only one crew member ensured passengers had plenty of hydration. A couple crew spent time on their phones & casually chatting while the one was doing her job. No light snacks on a 5.5 hr flight? I thoroughly am disappointed with the extra charges Sun Country throws at passengers for carry ons?"
Pros: "The air hostess were well behaved and friendly"
Cons: "No snacks No entertainment"
Cons: "The lady checking me in said I could pay $40.00 for carry on or $25.00 to check my carry on luggage. This did not happen in SFO. The upper bins were somewhat empty and the plane wasn’t full. I don’t understand why it was different on my way home. Since I had to check my carry on, I missed the airporter by five minutes and had to wait over an hour."
Pros: "Quick entry. One flight attendant was very friendly."
Cons: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."
Cons: "Flight was late leaving to MSP and on the return flight to San Francisco, we had to sit and wait 40+ mins just to get into the hanger. It was late and very disappointing!!! They don't serve any snacks and didn't come around with refreshments except once. They charge for carry on's, $40.00!! Huge rip off! They charge to rent DVD player. I will NOT fly with them again. Delta has all the above mentioned for free, they will be who I fly with from now on, they are MUCH more professional and customer service oriented and on time!."
Cons: "not enough space for my legs"
Pros: "Cheap fare and good departure/arrival times for my destinations"
Cons: "Seats are awful, NO entertainment, NO snacks, bad pilots, WOEFULLY late arrival and departure."
Pros: "Friendly staff. The middle seat was empty. Lots of room in the row."
Cons: "Passenger in front of me fully reclined his seat. I had very little room left for me. My only consolation was that the middle seat was empty."
Pros: "Sat in the 4row, the one right behind 1st class, had miles of leg room."
Cons: "Don't get the 'cheese plate' , unless you like fancy cheese wiz on saltines."
Pros: "The plane was not full so seating was comfortable."
Cons: "Check in line was really long. But luckily the terminal was small so I still made it to my flight on time."
Pros: "No communication"
Cons: "Our flight was moved to three different gates and delayed, incrementally, by over 4 hours, without even an overhead announcement/update. I realize that while frustrating, delays are inevitable, but communication can go along way! Return flight was only delayed about 1.5 hrs."
Pros: "Delay of security check huge mistake"
Pros: "Great crew. Comfortable. Will definitely book again and recommend to others"
Pros: "Easy boarding process, complimentary bag check (on full flights), multiple direct flight options available, affordable prices for round trip or one-way flights."
Cons: "Food/snacks are only available for purchase."
Cons: "My flight was canceled for unknown reasons."
Pros: "Making the connection was super easy since was very close to arriving gate. On time and had an aisle seat even tho booked last minute and couldn't pick myself"
Cons: "See above"
Pros: "Everything was very simple. All employees were great"
Cons: "I missed the captain announcing where we are flying over once in awhile"
Pros: "bumped to first class. Not really good or bad, since if the flight was more overbooked I could have missed it"
Pros: "Crew was friendly and accommodating"
Cons: "No entertainment options and boarded front to back, which takes longer"
Cons: "The crew was grumpy and short."
Pros: "Very friendly crew"
Cons: "Dear didn't recline (I realize for safety)"
Pros: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Cons: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Pros: "It was good to break up coast to coast trip with a stop in Minneapolis, and 2nd leg both had fewer passengers, which equaled more comfort in coach."
Cons: "and neither did Sun Country. We had to hunt the flight records down from the bill we received from our credit card."
Cons: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Pros: "Friendly and helpful crew and on time departure and arrival during busy holiday travel time. Thank you!"
Cons: "Website to check in said no sears left except seats where had to pay additional $15-25 so had to get boarding pass at airport...at airport magically got seats that were showing as not available? Is this a scam to get people to pay more $?"
Pros: "Friendly and efficient staff."
Cons: "No charger plug ins, no wi-fi, no entertainment unless paid to use digi player. Couldn't do work during flight."
Cons: "Upon arrival, we had to wait about 30 minutes waiting for a gate to be open so that we could deplane."
Pros: "had to sit in the row before exit row so my seat didn't recline, which was uncomfortable."
Pros: "cheap price. thats what's most important, right!?"
Cons: "pay for food only. make sure you bring some of your own snacks ok!? i did :D also the takeoff was late, but i mean it was because of the weather, not much the airline could do about that..."
Pros: "love the leg room. nice crew."
Cons: "carryon baggage size limits were odd size and charges for checked bags were higher for second bag."
Pros: "Our flight was fairly early in the day and there were no lines to speak of!"
Pros: "One of crew was very rigid and refused to take my cup Until it was 'time' to do so."
Cons: "The loud mother behind me with 3 noisy young children, one of whom kept kicking the back of my seat. Crew was no help."
Pros: "Not too uncomfortable."
Cons: "They censor their films. We watched two comedies over our two flights, and both were obviously edited for content and language. Why? We paid to watch these and were never made aware we were not seeing the full film. I'll avoid this airline in the future because of this."
Pros: "Last minute trip to MN and back to Bay Area. Went for a funeral. Flew Sun country for the first time both ways. Best experience I've/we've had flying in a while. Thank you. We'll be back - especially if y'all go to the east coast."
Pros: "For only $15 more I upgraded to a seat with more space and was very comfortable. With the baggage fee only $20 (not $25 like other airlines), I was very happy with the affordable upgrade."
Pros: "Never flown Sun Country before and was impressed by the crew's efficiency and demeanor."
Cons: "Seats don't go back and you have to pay for the use of a movie entertainment center."
Pros: "The staff were very friendly. The flight left right on time and arrived early to my destination."
Cons: "The seating space was very small but had a good amount of leg room. I was really looking forward to utilizing wifi for entertainment while on the plane but at this time they do not offer wifi on any of their flights. This made the flight very long."
Pros: "First class"
Pros: "It was the first time I'd flown Sun Country, and it won't be my last!! They made my travel enjoyable, the crew was friendly and cheerful!"
Airlines flying from Central America to San Francisco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to San Francisco
Masks required on board, masks provided on flights from Central America to San Francisco
Social distancing seating
Middle seats unavailable to book on flights from Central America to San Francisco
Testing for antibodies, testing for symptoms for flights from Central America to San Francisco
Waiving of change fees. Search flexible flights from Central America to San Francisco