Daily cleaning, installation of cabin HEPA filters on flights from Central America to Santa Ana
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Scores according to KAYAK customer reviews
Pros: "The service, The Flight attendant was sooo nice. The food was great and the seats were comfortable. The time flew by."
Pros: "The Service was AMAZING!!!. I will ALWAYS continue to Fly Alaskan Airlines."
Cons: "Crowded plane TBH lmao...But overall thal I can REALLY complain about."
Pros: "Marissa was fantastic..! Great everything..!"
Pros: "Staff an airplane"
Cons: "No choice of snack."
Pros: "The Ladies on the plane were the best Thanks again"
Cons: "It was all perfect"
Pros: "Friendly crew and we appreciate the in-flight entertainment"
Cons: "Super crowded flight, but not much we can do about that."
Pros: "The fruit and cheese box was good."
Cons: "gate changed 5 times, including back and forth between a satellite terminal. Delayed an hour due to plane problems."
Pros: "Very pleasant flight attendants."
Cons: "Having to pay for own transportation and time to San Jose when flight was supposed to be out of San Francisco."
Pros: "The burger was decent.. crew was efficient helpful if humorless, it arrived pretty much on time."
Cons: "Somewhat disorganized on the ground in Puerto Vallarta."
Pros: "The service was fine."
Cons: "On the airline website it said that flights to OC flew out of the international terminal but they don't. Then the flight took off 1/2 hour late at least."
Cons: "It's confusing that SFO to SNA is in international. I almost missed my flight after running to the air train in a mad dash after going through security in domestic Alaska. Stressful..."
Pros: "Pretty solid flight, no complaints"
Cons: "Everything was divine"
Pros: "Crew was friendly, I had space because I got bumped up to premium class which has some nice legroom, the flight itself was smooth"
Cons: "Flight delay, unhelpful crew."
Pros: "Up graded to business and it made all the difference in the world. I was not looking forward to the trip and thoroughly enjoyed it."
Pros: "Cheese & fruit, not full plane"
Cons: "Trying to connect to wifi"
Pros: "The defective hydraulic pump was replaced efficiently and worked. Very much liked landing at Orange County airport. Very easy airport to navigate."
Cons: "Being delayed by an hour."
Cons: "2 hour delay, 2 gate moves, jet bridge broken upon arrival."
Pros: "On time. Big space. Friendly attendance"
Pros: "i like it very smoth flight on time"
Cons: "i liked at all"
Pros: "Very on time . New airplane . Easy ride"
Pros: "Clean new planes with keen crew and service"
Cons: "Sitting in back of plane - but that's on me for scheduling a flight last minute"
Pros: "Sonoma county airport is the easiest airport to travel through with the friendliest TSA and airport employees. I got there 40min before my flight where I checked my baggage, went through security, and had 15min to spare before boarding."
Cons: "The main terminal could really use some love. It's just a bungalow type of room with a vending machine. I really wish they had tables with chairs and a way to order a drink/food via the restaurant that's outside the terminal. This isn't a huge deal considering the airport itself only does one flight at a time so getting through security is easy. Just check any baggage you're not carrying on and go to the restaurant. About 20-30min before the flight go through security (5min process and they're probably still 10 min from boarding). It's one plane so it's easy to get through security and To get on the plane."
Pros: "That my seat was one of the first rows to board after 1st class and club members. Also liked the power outlets at every seat."
Cons: "No complaints."
Pros: "The crew was attentive and friendly."
Pros: "The flight attendants were efficient and pleasant during the drink service. Thanks for that. Not alot to do on a flight like that"
Cons: "Planes are too small. Let's pay more for a more luxurious experience"
Pros: "Overall excellent with friendly and helpful crew and on time flight"
Cons: "Nothing to note all was fine"
Pros: "Great experience over all. From the time i booked my flight to the point i landed. Thank you. I will fly more often with alaska"
Cons: "No food was served."
Pros: "I was running late but was already checked in, the flight boarded at 5:30am and was schedule to take off at 6:15. They were nice enough to keep the cabin doors open as I finally boarded at 6:05am, making the flight. Not to mention we even arrived about a couple minutes earlier than scheduled."
Pros: "It is a very nice touch to be offered a complimentary beer. What a treat."
Cons: "The bathroom was not nice. No sink to wash hands seems unreasonable"
Pros: "The flight departed on time, as well as my first flight, which was very satisfying."
Pros: "Courteous staff"
Cons: "Outdated plane"
Cons: "Guess I am old but there should be more room on a flight ."
Pros: "Fast and smooth."
Pros: "Sandee was an outstanding Flight Attendant. In between the safe take-off and landing, Sandee made my wife and I feel like Family. We were in First Class, and it was worth every penny with Sandee In our section. She had a great sense of humor, was very responsive to our needs, and made the trip home just as pleasurable as our Resort Vacation."
Cons: "There could have been more pens available for the Immigration/Customs forms. I seem to forget to bring my own sharpened pencils, ballpoint pens, awls, screwdrivers, ice-picks, and quills when I fly. Sandee loaned me hers, but there were several people scrambling to complete the forms."
Pros: "The crew and cleanliness was great!"
Cons: "No usb sockets to charge my phone"
Pros: "I liked the quick check in."
Cons: "I didn't like being charged extra fees for our check in luggage. I paid an additional $100 for our round trip."
Pros: "Wifi access and comfortable seats"
Pros: "Actually wasn't feeling very well this flight but the lovely ladies of Alaska took wonderful care of me and make me feel like I was going to be OK the flight was smooth always a pleasure :)"
Pros: "It was just a 2 hour flight and no complaints at all everything went very smooth. My husband required a wheelchair and that went very smooth. Everyone was nice and very kind. Our son and daughter-in-law live near Portland and we will always go with Alaska Air"
Cons: "Sat our family apart even though we have a 3 year old. She initially was by herself. They eventually let one parent sit with her. This is after we made reservations to all sit together."
Cons: "The seats weren't very wide and the carts going up and down the aisles bumping elbows wasn't pleasant."
Pros: "Boarding went fast and smooth"
Cons: "Boarding fast but had to wait 20 min on hot plane got several more passengers. Uncomfortable, no power outlets, slow loading in flight entertainment and device lost battery power during movie I paid for. Could not hear one thing pilot said from row 20."
Pros: "Great customer service and loved the $10 dollar deal with the tablets! Such a great incentive!"
Pros: "Flight crew was great!"
Cons: "It would have been nice if the ticket agent would have explained what the SSSS on my boarding pass ment!!!"
Cons: "Could not fly back on scheduled day because of wind in Reno, NV. Might need bigger aircraft in the future."
Pros: "Customer service as always"
Pros: "Delta Comfort Plus is always great !"
Pros: "Entertainment selection was nice."
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "The crew."
Cons: "Food service Leg room"
Cons: "Filthy plane, and delayed too long"
Pros: "Yes, . Amazing crew Seat was comfortable."
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Cons: "Late arrival"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Cons: "The comfort seats are not that comfortable"
Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"
Cons: "Delay messed up our entire trip to Atlanta."
Pros: "On time flight courteous service"
Cons: "Delay after landing"
Pros: "Food and entertainment not applicable"
Cons: "Seats very tight!"
Pros: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Cons: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"
Pros: "Staff, service, options"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "Clean bathrooms and great refreshment choices"
Pros: "Flight attendant was great!"
Pros: "On time, great service, a lot of legroom."
Pros: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Cons: "Flight was delayed by 4 hours and reason was not explained or obvious"
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Cons: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "I love flying with Delta because of the entertainment that they provide. It makes the time go by faster. My 5 hour trip was over before I knew it!"
Pros: "Again, a quick and easy connector and flight homeward."
Cons: "Not applicable."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Cons: "luggage did not arrive same time with me and not the same airport"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "Updated plane. Had usb charging available!!"
Pros: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Pros: "Flight was comfortable and clean. I enjoyed the basics of drinks, snacks, carry-on, seat selection, and entertainment for the price of what other airlines charge for just a flight with nothing else included."
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "Clean, polite, informed"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Cons: "Did not make this flight"
Cons: "Not as crowded as the LAX to PHX"
Pros: "Overall very good flight!"
Cons: "Nothing much!"
Pros: "Everyone was very friendly."
Cons: "More room."
Cons: "The flight was very good. The landing sounded rough with a lot of braking. Crew were really friendly. The food was expensive but fresh sandwich. Plane was beautiful. Lovely flight overall"
Cons: "AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent."
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Pros: "On time"
Cons: "The man in the aisle seat was so obese he took room from the middle seat, which caused that person to lean into my seat. I spent three hours leaning to the right against the wall. If the airlines are going to make the seats smaller, they need to make arrangements for people who don’t fit in the seats. Entertainment didn’t work."
Pros: "Being able to pick your seat ahead of time, comfortable leather seats, snacks, on-board entertainment and free carry on make it worth paying a little extra over the other budget airlines."
Cons: "Constant delays. Maybe it has more to do with O'Hare itself than AA."
Cons: "Having to check our carry ons. We noticed another passenger had placed two carry ons in the overhead. If others are doing that, it forces others to check their carryons."
Pros: "Smooth ride, good service."
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "On time and convenient"
Pros: "The crew was nice"
Cons: "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
Cons: "Late , didn't make it on our flight back to Santa Ana"
Pros: "Nice newer plane, beautiful."
Cons: "Though I was in a elite preferred seat (not biz). I had about 6-7 inches from my face to the built in screen in the headrest. Hard not to notice that I couldn’t move an inch without hitting the seat in front of me or passenger next to me."
Pros: "Too many commercials on the TV before being able to watch the show."
Cons: "The aisles are not wide enough and people continue to hit me with their luggage and hand bags. Always the people waiting block the entrance of the gate when it is time to board."
Pros: "On time, crew was helpful and kind, entertainment options were vast."
Pros: "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
Pros: "Very smooth trip from beginning to end."
Pros: "Crew was very nice. Free snacks provided on plane."
Pros: "On time and very professional"
Cons: "The snack had coffee in it."
Pros: "There was a TV. Crew was friendly and professional."
Cons: "Good choices could have been better."
Pros: "I enjoyed the Gps chart showing the flight data from takeoff to landing."
Pros: "Rapid boarding. On time performance. Plane was reasonably clean."
Cons: "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
Pros: "Lots of space and very accommodating. The updates via email were helpful"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "Staff was honest. Pilot and ground representative kept us updated."
Cons: "Delay while we waited for a crew from Denver and nobody cleaned the plane while they waited. Instead the crew arrives quite late to find a dirty plane. While the plane was being cleaned our Co-pilot was reassigned. We waited on the plane while they scouted up a different co-pilot. This caused another delay. Staff did the best they could but the organizational incompetence was not lost on the passengers."
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "Flight was quiet and uneventful, but late."
Cons: "no good glutenfree options. How about a Turkey Sandwich on multigrain gf bread? Or a wrap made with corn tortillas? Toasted almonds instead of only pretzles. Or a coconut macaroon instead of a cookie made with wheat."
Pros: "We did get onto another flight that morning in the exit row."
Cons: "I didn't receive an email to check into my flight for Alaskian airline/American Airlines, and when I tried to check in online from my confirmed ticket order the website wouldn't let me check in. When searching where to go at dallas ft.worth (DFW) airport to check in for our alaskian airlines flight the website sold us to go to terminal E 18 where they are, but when we arrived we were in fact flying out of a completely different terminal A, not having enough time to check our bags and missing the flight."
Cons: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
Cons: "No food or beverages for me. I slept comfortably on my flight"
Pros: "Seats were new."
Cons: "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."
Pros: "Polite and professional"
Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"
Pros: "I love the stewartesssssss"
Cons: "The dudes cause they prolly gay"
Pros: "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
Cons: "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."
Pros: "People jice"
Cons: "Flights were late, even had to reschedule and leave next day"
Pros: "Everyone was friendly and helpful"
Pros: "The attendants were pleasant."
Cons: "Why are you asking about entertainment? There is none. There were a few TV screens scattered about showing something, but no headphones were offered at all, and it appeared the entertainment, which was very hard to see, was NBC TV shows. The quality of air travel has plummetted over the last 10 years."
Pros: "The chairs where comfortable and there was a free movie"
Cons: "The sound for the movie didn't work, the atenders dI'd not do any thing tI make uo for it. There was no complimentary snack. Loading on was a mess, not organized well."
Cons: "Paying a checked baggage fee"
Pros: "Comfortable newer plane More overhead cargo room"
Cons: "Not enough time between groups - people standing around blocked terminal Extremely full flight"
Cons: "My suitcase was bashed in and my laptop damaged. So far no satisfaction from American."
Cons: "They cut one hour and took off when I made chek in they gave another ticket I was supposed to arrive 6 pm in my destination I arrived 11 pm and they were very very rude when I tried to complain about it! United no more!!!"
Pros: "Landed safely"
Cons: "Delayed 4 hours. Moved gates 3X's to a different terminal twice. Landed at different airport with a 1hr bus ride. Nothing good. No compecompensation. Booooo."
Cons: "Extra for carry on extra for movie,extra to eat,cramped sitting for 4 hours,earphone jack broken,screen control broken,keep paying more for less,sucked"
Cons: "Couldn't make"
Cons: "Having to pay for entertainment."
Cons: "For some reason reserved seats don't mean much on a United full flight. My wife and I spent the 3+ hour flight 12 rows apart. When we tried to speak to the gate agent, explaining that this was our honeymoon, she didn't even let me finish my sentence before interrupting and saying there was nothing she could do. At least look a customer in the eye, listen to their concerns and apologize."
Pros: "The crew was professional."
Cons: "What entertainment system? This was terrible. While so many airplanes have personal screens and entertainment systems, this flight was a find your own connection and good luck. Not very helpful and on a VERY late flight (due to weather)."
Pros: "But they did do a "quick turnaround""
Cons: "flight was 2 + hours late."
Pros: "Quick, smooth"
Pros: "Flight was super delayed and everyone was way to unorganized."
Pros: "Everything was smooth"
Cons: "My seat wouldn't lean back on this flight, it was able to I think it was just jammed."
Cons: "I was forced to check in my carry-on bag (and pay). My flight was delayed and therefore I missed my connecting flight. I was unable to change seats, and the United staff were I accommodating to assist with the "Basic Economy" fare."
Pros: "The free pass to united club lounge"
Cons: "They change my seat to the very last one. Flight attendants are old wrinkled and grumpy. The plane looked and smelled old. The pilot took 30 minutes to take off. Bumpy take off and it seem like the plane was struggling to gain altitude."
Pros: "Makes such a difference with the crew is smiling and friendly. What a nice change from the overall attitude you normally get flying united."
Cons: "Entertainment system"
Cons: "The free in-flight wifi entertainment did not work. The cabin was too warm the whole flight. I was sweating in a Tshirt."
Pros: "Superb crew With lights dimmed steward found me and brought me a drink Just a mention about how I would like one during routine service I felt got special service but they probably do that for everyone Very nice Felt crew went out of their way to make sure all nerds taken care of!"
Cons: "Baggage claim in different terminal than where we landed No signage"
Cons: "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
Cons: "thank you"
Cons: "Being required to sit in middle seat and I'm deaf so I could not see what was going on in the isle like watching the flight attendants deliver their message."
Pros: "I really love the customer service of wheel chair for my mom , he was super nice , could not believe that he took care of my mom untile her seat , amazing . His name was Brooks Vestal , I will never forget this flight"
Cons: "So crowded it was unbelievable. The seats are jammed together way too tight"
Pros: "Stewardesses were nice"
Cons: "Captain did not show. Had to wait 45 minutes for a new crew!"
Cons: "The flight was delayed, I missed my connection, the flight attendant did not care one bit, she was a bit rude, the food was horrible."
Cons: "Had the most uncomfortable seats on the plane seats didn't recline as well . Also was giving no food not even a snack for a international flight which was absolutely redicoulous. Had to pay for bags when I fly American Airlines or southwest they are free. So your prices really aren't that great after you have to pay for everything."
Pros: "On time and available since my last flight was cancelled."
Cons: "Generally cramped and we sat on the tarmac for about an hour before taking off for some reason."
Cons: "Flight was cancelled a few minutes before boarding announcement. All indication prior to that was flight was on schedule. Wasted 4 hours after struggling to get another flight."
Pros: "On time, new plane."
Pros: "Flight attendants were nice, the plane had wifi"
Cons: "We were sat against the bathroom in the very back and there is no leg room or any chance to lean back, mine and my wife's backs were very sore after the flight. The plane was outdated, I was really hoping for TV but it didn't have it."
Pros: "The flight attendant was very friendly"
Cons: "Since I could not check in the day before I was not able to change my seat. The gate agent was not helpful"
Pros: "Crew was friendly."
Cons: "2 hour plus delay. After we boarded an additional delay due to maintenance paperwork. I missed part of a work meeting because of this."
Pros: "Everything ran on time in a smoothly Manor..."
Cons: "Not to comfortable need more space between People"
Cons: "Other than the flight being delayed it was a good flight"
Pros: "No think special!"
Cons: "Small space and no entertainment on an international flight."
Cons: "Boarding was a little rough. I use a walker and I had to board last. It was difficult for me to get to my seat."
Pros: "The plane being on time. Next time would prefer to be able to choose seats. I like the window"
Pros: "The cabins was remarkably clean and the pilot on the second leg was very entertaining, pointing out landmarks."
Cons: "The video selection on the second leg."
Pros: "Flight proceeded as scheduled."
Cons: "Julie was the most rude person I've ever had the Unsatisfaction Of meeting."
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Cons: "I did not make it on time to a wedding because of the delay & problem with the plane."
Cons: "Poor management of delayed flight and boarding"
Cons: "There was a one hour delay in our boarding and departure times which cut into our travel times."
Cons: "Never made it to Sna. Whiched me to lax because that was fastest time back. Wasted more money on uber to get home from la"
Pros: "Efficient boarding and exiting"
Cons: "Spoke to united agent night before light. Re distance between gates in in Houston. Wasn't sure that I was only two gates away and I would not need wheelchair transportation. However when I re-arrived in Houston not only was I at the far end of the terminal I landed in I had to go all the way out and catch a train to a different turn on and the and the gate was not there, was train ride to different terminal, I just made the flight, but my hip is still hurting"
Pros: "Clean new airplane. pleasant staff. On time."
Cons: "United charges 8 bucks for you to just see where you are now. Worse yet, the entertainment system loops with sound off even if you dont choose it. Taunting you to "just swipe" so you can join the club. I HATE this experience and feel the airline has made a very bad call. I'm sure some bean counter is looking at the "swipes" as proof of his brilliance. but i will pay more to fly on other airlines after this...so screw you guys."
Pros: "Plane left on time, arrived early, wasn't completely full."
Pros: "I had a mobility issue and was given preboarding and extra legroom seats, which helped my overall satisfaction. The temperature in the plane started very cold and then sometimes would go really warm. Other than that, good flight, nonstop and fast, and pleasant crew."
Cons: "I put poor for food & entertainment, because there were none (for free)."
Pros: "The flight attendants were courteous"
Cons: "My flight got canceled 3 hours before take off. Had to wait for over an hour on hold to reschedule it. The flight that was rescheduled was not direct and turned a 1.5 hour trip into a 6 hour trip. Also every time I was in boarding group 4 but was at the front of the plane and ALL OF THE OVERHEAD SPACE WAS TAKEN ALREADY so I had to walk further back in the plane to find overhead space so when the plane landed I got to WAIT FOR EVERYONE TO GET OFF so that I could walk TO THE BACK OF THE PLANE to get my bag!!! Ridiculous never flying United airlines ever ever ever again."
Pros: "Left in time; arrived in time"
Cons: "Can't sleep on a plane; it isn't the fault of airline"
Cons: "A lot. They could have had the decency to empathize with new travelers in this pandemic situation."
Pros: "The crew was polite and pleasant. The plane was very clean and organized."
Cons: "The seats were extremely uncomfortable."
Pros: "Basic service but smooth."
Cons: "No food or drinks."
Pros: "2 hour delay"
Cons: "Long wait"
Cons: "Rude attendants, filthy plane, charged for soda and ice water.. Will not fly this airline again"
Pros: "Check-in was easy, the flight crew were professional, and we arrived to our destination on-time without incident."
Cons: "Like others, I was not aware at the time I purchased my tickets that additional fees for my seat and luggage would be required for both the outgoing and returning flights. Lesson learned."
Cons: "Bad experience!!!!!"
Cons: "We did not like all the extra charges. We felt like it was a "bate & switch" to give us a price for the ticket and then add on over a hundred dollars in additional charges, particularly having to pay for our seats! What is an airline ticket if it doesn't include a seat on your flight? Baggage fees, not even a bag of peanuts to eat. In our eyes it was a total misrepresentation and we will not fly this airline again."
Cons: "The 3 hour delay and continued to have to pay extra for food, carry on, etc. No apology for the delay. I don't know why I bother to show up on time for frontier flights. I've not had one leave on time."
Cons: "Terrible handling of the delay - monitors not updated"
Pros: "Smooth take-off and landing, right on time, fast boarding."
Cons: "No entertaining screen."
Pros: "It was exceptionally smooth and affordable. Very impressed with what you're doing, Frontier."
Cons: "It was flawless this time. No kidding."
Pros: "on time lending"
Cons: "very poor crew i aske for a glas of water dinide say we have 40 minites for lending."
Cons: "No snacks, no coffee"
Pros: "The flight attendants were spectacular! Service was great and it was a smooth flight from takeoff to landing"
Pros: "Nice crew members."
Cons: "There is no way you can tell ahead of time how much extra you will pay for your seat, your bag, your carry-on, your soda. WOW, not so inexpensive when it is all added up. I will compare more carefully next time and likely fly with someone else."
Pros: "Is was awesome"
Cons: "Landed perfectly"
Pros: "The fact that Denver is a mile above sea level and hopefully that means I have to drink less alcohol to get drunk while sitting around for 6 hours to catch my next flight."
Cons: "The way the Denver airport is shaped like a giant swastika from the air and that I couldn't easily find the creepy murals and other miscellaneous artwork that haunt this den of sin they call an airport"
Pros: "Depart on time and arrived early."
Pros: "The crew was again great."
Cons: "The flight was delayed and boarding took forever."
Cons: "Ridiculous, hidden fee add-ons, Totally unprofessional airline from staff to website."
Cons: "I hate me being stuck in the middle seat . yimour seating system is unfair . You charge for seating in the isle or window seat . That is ridiculous . I will never fly with ur airline again"
Pros: "Planes are newer, seat backs are thinner which gives the impression of more leg room, not very comfortable though unfortunately."
Cons: "For what looks like a competitive airfare consumers get up charged when it's time to get your seat assignment (ie. pay $9 or $15 or $30 MORE for a seat on the plane when it's time to check in - not disclosed when you book through Kayak of course). To be fair, there was 1 seat available for $0, it was in the last row in the middle...1 seat. I also experienced a first...getting charged $30 to bring my backpack on board as a carry-on. Airlines are now charging to put luggage in the overhead compartment. Same carry-on luggage you'd bring with you on any other airline for free, apparently not on Frontier. $30 for a backpack, wow. Apparently Frontier also claims 'we don't participate in TSA Pre-Check', meaning it's great if you have TSA Pre-check, but given Frontier doesn't 'participate' in this program even if the consumer has paid the $100 and cleared to checks to use this program (which is awesome), if you fly Frontier, you can't use it, they won't put the 'TSA Pre-Check' denotation on your boarding pass. Huh? I get companies like this shooting for operational efficiency, scaling lean, profit maximization et al, however this airline feels like a total money suck from top to bottom. 'We have snacks available for purchase'! Of course you do Frontier, of course you do."
Pros: "One attendant tried really hard."
Cons: "Gate change plane 1 1/2 hours late no one at podem to check flight before mine out and then she had to do our flight she was overwhelmed and no assistance, one passenger was taken off the plane a dog got loose inside the plane before take off during the flight we were all looking for a dog that got out of its carrier New attendants was overwhelmed and coukd not handle the angry passengers because they all wanted free drinks for the flight taking off so late. The senior attendant how to deal with angry passengers and do her job a screaming baby on the entire flight So many passengers with needs, wheelchairs and so many baby strollers took so long to board plane then passengers rushing to use the rest room so we kept waiting to take off I could go on but I won'the. If your company policy is one personal item and ever other carry on is a fee please stick to that for everyone. I Pais my fee but many other passengers had twice as much as I carried on and they never paid additional fee..."
Pros: "Crew was efficient and courteous."
Cons: "Cramp and uncomfortable seating. Slow, inefficient baggage handling. Excessive flight delay time."
Pros: "Not much. This was a terrible flight."
Cons: "They charge for everything! Bags, food, drinks, seats... and the seats in the plane do not recline and the trays tables are TINY. The crew made the passengers clean the plane on account because due to the fact that it was delayed they needed to turn the plane around quickly to get it back to Denver. Never have I been asked to clean the plane on account of their delay!"
Cons: "Same as above."
Cons: "The seats no longer recline making them uncomfortable. Carryon luggage is charged even a soda is charged! Probably will never use again."
Pros: "It didn't crash."
Cons: "Frontier's bait-and-swicth a la carte pricing (ALL seats and ALL luggage - including carry-on - have additional costs over the base fare). The fare listed on travel sites only applies if you have no luggage and sit in the aisle. Total cost was equal to or more than that of competitive airlines. No food or entertainment offered. Seats are cheaply made, 6" tray tables. Return flight was delayed for unexplained reasons longer than the flight time itself. First - and last - time I've flown Frontier."
Pros: "Frontier is not what it used to be. Your nickled and dimed. I will avoid using Frontier in the future."
Cons: "See above."
Cons: "$40 charge for carry on bags, charges for drinks or snacks? I'll fly Southwest from now on."
Pros: "The crew was nice and friendly. The food and beverage selection was nice though everything cost money, even sodas. The capatain was informative and kept us to date with every change while we were stuck on the Tarmac for almost an hour due to bad"
Cons: "I understand the reason for all the fees and I know that's how the initial ticket prices stay cheap. But some of those fees are absolutely ridiculous. We were charged almost double the price for our checked baggage on this flight compared to the previous one because during our trip it switched to "the busy season." There was no notice of this when buying the tickets. There is also no good reason to charge more for a carry on than checked baggage. Just make it the same price if your going to charge for both. Also, the increase in price for carry on and checked baggage when checking in at the airport instead of online is massive. I drove down from the mountains where I had zero service straight to the airport. Had I pulled over somewhere on the way and checkin in before, I would have saved a ton of money on our three bags. I'm not sure if I'll ever be flying frontier again."
Pros: "Quick boarding and baggage check-in"
Cons: "Lots of hidden fees, VERY unfriendly baggage policies, VERY UNCOMFORTABLE SEATS. You'll end up paying the same price for a nicer flight with better baggage policies and more comfy seats after you end up paying all the hidden charges. Expect to add $105 each way on to your total costs. The seats look like aluminum frames with some cloth draped over it..."
Cons: "No water or any beverage offered. A new low even for Frontier."
Pros: "1/2 of the trip help with a wheelchair in Denver but not at Santa Anna either way.I had to track one down."
Cons: "Charging for baggage!"
Pros: "Boarding was effeicient. Back to front. Flight left on time and was early on arrival. Yay!"
Cons: "Minimal comforts. Seats, trays, and not technology. Food wasn't poor because I didn't have any. Just no good, interesting or healthy choices."
Pros: "Flight Crew was very friendly helpful"
Cons: "Very uncomfortable seats, the check in process online is very misleading prompting you to buy an actual seat. Clever and mischievous marketing. If everyone realized you could check in without buying a seat what would Frontier do. They would probably stick it to you somewhere else in the process. The flight crew however was fantastic."
Cons: "Ripoff across the board"
Pros: "Ticket price was refunded with no questions asked. Ticket counter clerk was very nice."
Cons: "Flight was cancelled with no rescheduling, no vouchers were given for hotel or for flights on another airline."
Pros: "See above"
Pros: "The crew was good"
Cons: "Late take off, rough flight (turbulence), cramped seats with tiny tables that can't even hold a laptop, but worst of all is all of the fees that frontier has added… Undisclosed fees for carry-ons, seat selection, sodas, etc. I haven't flown frontier in a while-they used to be my favorite. Now, I will be avoiding frontier where possible."
Pros: "The price was excellent . Boarding was easy. The flight took off and landed on time."
Cons: "Seating was cramped (I am 6' tall). Online check-in was complicated."
Pros: "I did like the fast flight and arriving early."
Cons: "Didn't like that snacks and drinks weren't complimentary."
Pros: "On time"
Cons: "Cost and boarding was very slow"
Pros: "Not that it was poor, just non-existent."
Cons: "It was just fine for such a short flight/"
Cons: "We had bought our tickets together yet they made us board last and did not sit us together. The airline staff at the airport was extremely rude and very unprofessional. WE WILL NEVER FLY WITH THIS AIRLINE AGAIN NOR WILL ANY OF OUR FAMILY."
Cons: "My luggage was checked and went on to Santa Ana. My cousin telephoned the number given on the baggage sheet in Santa Ana. She was ar the airport shortly after 11am and she waited and waited . And finally lift. My cousin called again, and was asked to return ar 4pm at the middle of heaviest traffic on the 405 Freeway. I was charged $35.00 and with all this to do I would like at my BAGGAGE CHECK MONEY REFUNDED RIGHT AWAY! $35.00. Kathy Carnes All YOUR AUXILLARY STAFF WERE WONDERFUL!!!!"
Cons: "Late arrival flight, thin, uncomfortable seats, no complimentary snacks, charged for my overhead bag."
Airlines flying from Central America to Santa Ana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to Santa Ana
Masks required on board, masks provided on flights from Central America to Santa Ana
Social distancing seating
Middle seats unavailable to book on flights from Central America to Santa Ana
Testing for antibodies, testing for symptoms for flights from Central America to Santa Ana
Waiving of change fees. Search flexible flights from Central America to Santa Ana