|Flights Arrive in||London|
|Flights Depart from||Champaign University-Willard|
|Airlines||Iberia, British Airways|
We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home .
Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable.
IBERIA crew lacks manners & are simply not pleasant. Plane was delayed 2 hrs & crew only told publicly what the problem was about 30 mins after original departure time. Food has been reduced & of less quality. Entertainment system wasn't working & crew didn't seem to understand it's their problem to fix it. It finally worked 3 hrs into the flight.
I liked that the flight was not full, therefore allowing additional room.
However food choices and seat room was quite poor. By the time food service was midplane. There was only one food option.
You get what you pay for, the price for this flight was resolved able.
There was limited time to manage credit cards and give out snacks. There really needs to be a better system.
Flight crew were cordial
Heathrow was a nightmare, didn’t find out gate until a few minutes before boarding. Flight was delayed over 3 hours, communication was nonexistent. Flight was uncomfortable, seats were tiny.
Stow rack on window seat
Seats recline in your face
Did not get my luggage
Lost my bag
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