wished they had free snacks
Price was low for a last minute necessary trip
By the time you add bags, etc you are right around the price of a typical ticket without any of the extras we still get to enjoy, such as wifi, complimentary items, or comfortable seats. Baggage is always late as are the flights.
the people around me
2.99 coffee.....no refill.....
The fares are great. And the flight was on time which is the most important thing. Boarding was organized
The seats are very uncomfortable and don’t recline . That could certainly be improved
Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either.
All the services
TV screen didn't work too well. Delayed starting
The process of boarding, baggage check, etc
4 out of 4 of my scheduled flights for this trip were delayed and my destination arrival times were changed by HOURS!
Good crew on board
Poor communication, continued delays of flight. Poor on ground staff at dca
Normal too squished conditions.
Crew was friendly and helpful
Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting.
Being on time.
Arriving to the destination
adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)
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