Pros: "The crew members were to patience with everyone and making sure everyone have a comfortable flight."
Cons: "Maybe Food? I don't say during the COVID19"
Pros: "The crew was very nice."
Cons: "The passenger sitting next to me took up half my seat and I was not offered a seat change."
Cons: "The tv didn’t work well making it very hard to enjoy any programming"
Pros: "Good communication on delay. Friendly and courteous crew."
Cons: "No explanation what caused the delay."
Pros: "The crew"
Cons: "The delays are too big"
Pros: "Quick flight, felt like we took off and next thing we were landing."
Cons: "Everything was good, no complaints, just a easy flight to JFK."
Cons: "Our flight out of Atlanta was delayed twice, and eventually cancelled due to mechanical problems - this caused us to miss our connecting flight from JFK to TLV. We had to rescheduled our flights (slow and convoluted route): Atlanta, Boston, Newark, Tel Aviv. We are presently in Boston."
Pros: "Flight was cancelled by JetBlue and rebooked in unprofessionally"
Cons: "Flight was delayed. Told us when we got there. This is the first flight of the day. Shouldn’t have issues"
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Pros: "Snacks. Crew."
Cons: "Not many movie options. Delayed flight"
Pros: "Not much other than an easy boarding."
Cons: "I want to complain about my experience on your Flight #1206 from PDX to JFX the plane is severely outdated. It doesn’t even look like a JetBlue plane. My tv doesn’t work as did a few others on board. We were told by the steward they were already reset and they just don’t work. That’s really unacceptable and a-shame. I could of flown whatever airline if I wanted to be uncomfortable for a 5 hour flight. I’m very disappointed with this. I have tried to go through your website to voice the issue but conveniently it doesn’t process after I fill out the required information. Your Twitter help team offered me $15 credit for my inconvenience wow what a way to help a customer what’s that not even a checked bag on one of your flights. What a joke. Very unhappy and I fly JetBlue often. Sad."
Cons: "My first flight was delayed an hour due to pilot error (we left the gate on time, but sat on the tarmac for an hour). This caused me to miss my connecting flight, which stranded me at JFK because they only had one flight per day to my destination. JetBlue's customer service told me I could not reach my destination until the next day, which was unacceptable (I had a morning interview). In fact, the only thing they said they could do was *PARTIALLY* refund my ticket, even though they stranded me in a completely different city. They also said I would "be able to" book a new flight with a different carrier, which cost roughly $400, using my own money. In the end, I spent about an hour talking with customer service until they were "nice enough" to do a partial refund with an additional credit equaling the remainder of my $400 ticket to fly with them in the future. It was still a very poor interaction with customer service."
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Pros: "The charging outlets at every seat in the Charlotte airport waiting area!"
Cons: "We were about half hour late leaving."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Free Inflight WiFi Snacks Leg room"
Cons: "Changed gates 3 times Delayed 3 times resulting in a hour delay"
Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."
Pros: "Lots of leg room, smooth flight and landing, polite staff"
Cons: "It was so hot! Our air conditioner put out heat the entire ride and it was very stuffy."
Cons: "Flight was delayed, making us miss a connection. Next option was two days later with three connections before our destination. Makes me seriously question using kayak in the future."
Cons: "Wish there was an option to turn of the headrest display so I don’t have to see the same ads over and over again"
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Pros: "Frequent updates from crew and quick boarding. Everything ran smoothly."
Cons: "There was a slight wait at arrival gate for gangway operator."
Pros: "Nothing I missed my pick up cab due to the too long delays from jet blue I had a very bad experience with this airline"
Pros: "The crew was fine"
Cons: "Never leave on time. Sat on plane for ever"
Pros: "Entertainment was great! Great selection of movies!"
Cons: "The earbuds are terrible, I personally don't do well with that style - i would do research to see what the most universal type head phones are used because these were the worst. Also the control to my entertainment was on the right side, where the middle person kept changing my channels and volume. I would have liked for it to be on maybe the left side where no one else could touch it. (I sat at a window seat) The guy next to me fell asleep and so it was super hard to get to my controller (although there is one on the computer, he was still messing with it with his elbow)."
Pros: "The on board crew was so accommodating. There was a screaming baby on board and one of the stewardesses did her best to make the baby stop crying. But Jose was the staff member that was closest to my seat and he was amazing! Funny, pleasant, great customer service! He made the difference in what could have been the plane ride from hell. Thank you Jose!!"
Cons: "When I booked my trip, I picked out seats but when I checked in, there was no seat on my boarding pass. So when I went to the gate they had my name on the top of the list and gave me a new boarding pass with a seat. When I got to that seat, someone was already sitting in that seat and when I looked at the boarding pass, it wasn't even my name that was on it. The stewardess found me another seat in row 24. Then when the tv did not work the whole flight. On top of that there was a screaming child most of the flight, which of course I saw not the fault of anyone. Needless to say I'm happy to be home"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."
Pros: "This was one of my best flights"
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Cons: "I waited three days for a flight to Portland, Maine. My first flight was cancelled due to weather. The next two days the same flight was cancelled again. When it did go, it was three hours late. Our flight ended up leaving at 3:00am. This is all excusable due to weather but I also lost my premium sat. The only seats available were the middle seats. I had booked early and had a great fee-free seat. I had to pay $75 to get a window seat. On the 1st leg of the trip they were 3 hours late coming out of Portland. I'm not flying JetBlue anymore. There are cheaper flights that fly during the day."
Pros: "The staff was very welcoming but there was a little delayed after all great flight"
Pros: "On time, very smooth flight"
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Cons: "They cancelled the flight and rerouted me without my consent and cancelled my flight from JFK to HK when I specifically said do not do anything when I was figuring out my way from CLT to JFK. Spent 4 hours get it solved!"
Pros: "The only good things about this flight were: - The crew at the gate were very friendly and attentive - We arrived safely without incident"
Cons: "We were delayed 2 times before boarding. We were delayed 1 more time while on the plane. The pilot told us there was equipment trouble that had been fixed, but there was paperwork to fill out and it would only be a few minutes...and then radio silence for 30 minutes before pulling back. The flight attendants rushed through the pre-flight announcents and I could only understand about 60% of it due to speed, volume and accent. Despite asking me for my drink order, it never came...and I only heard a few soda cans pop open at all. Did they just decide not to serve us? She even gave me a napkin for it. Luckily when they put the snack basket in front of me, there was a tiny bottle of water, which I grabbed...little did I know, that was all I would get. The flight attendants were just tapping in the back of the plane the rest of the flight. They didn’t even bother collecting garbage until we were on final approach. They also never did the normal checks before landing."
Pros: "The equipment was in new condition. Legroom was comfortable and I liked the adjustable headrests. The bathroom, while airplane scale, was larger than other trans Atlantic flights I have taken and it wasn't as cramped. We were served our meal with real stainless steel utensils (no plastic) and the food was very good. I had a few problems with the media monitor which some instructions would have helped solve. The flight attendants were nice but not over friendly-- no one initiated conversation or engaged much with passengers. I find that odd since the Portuguese are such friendly people. Of course, this crew could have been a mix of nationalities from anywhere. All in all, a very good flight and I will definitely book TAP the next opportunity I have t fly with them."
Pros: "Staff was very friendly and helpful in every way."
Cons: "Nothing I didn't like! Great experience"
Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"
Pros: "leaving Bermuda for a few days with my wife. What's not to like about that???"
Cons: "Pilot came in quite hot at JFK. Other customers said the same thing. Fair amount of turbulence, but there isn't much that the pilot can do with that."
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Pros: "I haven't used any carrier but United Airlines in a very long time, so my impression is essentially a contrast between United and JetBlue. I have for some time bought "extra space" seats on United, so I did on JetBlue as well. Much roomier and more comfortable on JetBlue. For entertainment, United offers DirectTV for a fairly stiff fee. JetBlue offers a choice: one can purchase headphones for a fee or use one's own headphones for free, and the entertainment package comes not only with commercial-ridden DirectTV and a few recently-popular films, but some commercial free documentaries and popular TV comedy that I enjoyed. Their selection of music is also very large. I also appreciated the food selection and the free wifi."
Cons: "The flight was cancelled and another not available for 2 nights. The reservations agent was abrupt and said they could not look up info for other airlines"
Cons: "3.5 hour delay because the plane was very late arriving from JFK>SFO due to "weather" which we did not encounter nor could I find mention of at the FAA website or other weather sites. A large group of teens were crowding the boarding gate which delayed us even further and were disruptive so it was difficult to hear cues for boarding. I arrived 4 hours later than scheduled, missing an appointment. At the request of the gate agent, I volunteered for free gate-checked luggage due to a very full flight. My bag was never checked and was delivered 14 hours after I had arrived home. 12:30 AM. Crew of the plane was excellent, and the flight itself was thankfully uneventful."
Pros: "Friendly staff, comfortable, good selections"
Cons: "Tv wasn't working well. Sound was crunchy."
Wifi didn’t work for me. Would be nice to have screens.
Cons: "Delightful experience except at SFO checkin."
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Cons: "Bathroom was very dirty"
Pros: "All good."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Crew could have been better."
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Cons: "Older aircraft"
Pros: "The crew was great and also the snacks."
Cons: "We were late getting into ATL."
Pros: "Yes the crew was amazing"
Cons: "More print media to read on"
Cons: "Bigger personal space"
Pros: "Friendly crew"
Cons: "No food was served"
Cons: "Additude of some of the crew. After a long talked off delay ,Rod would not give me a glass of water to take my evening medicines."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Nice flight attendants on this flight."
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Good customer service"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Cons: "Extremely long queue"
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Pros: "The flight attendant. Lovely and professional."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Cons: "Delta should change their name to always delayed"
Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Pros: "overall decent for the fare"
Pros: "The seats are closer together - by my measurement 10 in between the back of the sone in front of me and my armrest. Luggage is checked luggage is $25; on my flight to Minneapolis, my luggage was lost for 30 hrs and wet on the inside when my daughter picked it up the next afternoon. It was not raining when our flight took off from NYC. The seats seem thinner on the cushion and if someone puts their seat in front of you, even slightly, it is very cramped. The flight was about 1/2 hour late taking off with what I counted as at least 10 planes ahead of us - most domestic - SW, other SunCountry and Delta. I have flown Sun Country periodically for the last 10 years. Now, I am done for all the reasons listed above. I have flown on other airlines this year and other than Alaska this was the least comfortable - actually it occured to me in an emergency it would have been very difficult to get out of my row. I understand this is a business - just not interested in buying from it."
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails. I'm extremely disappointed and will call DOT and FAA if I don't get a response very soon."
Pros: "It didn’t smell bad"
Cons: "It was way too cold and my seat was broken so it didn’t recline"
Pros: "Boarding was a breeze. The staff was friendly and fast. The seats were comfortable (although, I am 5’2”)."
Cons: "I can’t complain this time around!"
Cons: "I typically fly Delta but thought I would give Sun Country a try and I am so sorry I did. The Delta flight I almost booked was about the same price and offered free carry on luggage, snacks, and the customer service on Delta is always superb. On Sun Country, they didn’t communicate all the hidden fees like $60 for carry on luggage if you book in advance and $90 at the gate. They also didn’t communicate their airline policies (i.e. they won’t print your boarding pass unless it’s more than 45 minutes before your boarding time, even at a small airport where takes $10 minutes to get through security). The flight attendants also were clearly unhappy working for the airline and that showed in their level of customer service."
Cons: "Wasn't able return tickets 2 days before flight. Terrible service"
Cons: "Flight was 2:00 hours late, which felt even longer because my in-bound flight on Thursday was 1:30 hours late. They didn't really explain why it was late. They just said "traffic in the NYC area," which could mean anything. I didn't get a ticket until the gate, which I hate. And because the flight was delayed, I never got a ticket until we boarded. The only good thing was they gave me an exit row, which was comfortable and allowed me to get on the plane first. But that was just luck. Probably not flying Sun Country again."
Pros: "Nice Staff"
Cons: "They charge for everything the planes are a bit outdated, boarding is backwards they load middle bank then front very weird."
Cons: "This was the worst flight I've ever taken. It was over a 4 hour delay..."
Pros: "And the people who serve the cookies are nice!"
Cons: "Everything about this plane and trip says cheap. I think the seats are made of cardboard"
Pros: "Flight was on time and I had a seat. I got to my destination safely and had a restroom available and food for purchase. It's exactly what I signed up for."
Cons: "Seat space was smaller than most airlines when the person in front of me reclined."
Pros: "se above"
Cons: "I had to reschedule my flight - I felt they took advantage of me when they calculated the fare -"
Pros: "Rudeness for the crew and the agent at the desktop. The flight depart near 3 hours later for lame reasons."
Cons: "One staff member was kind."
Cons: "Flight delayed 5 hours.....uncomfortable seating. Powerful cold draft from outside after take off"
Pros: "Comfortable seats, friendly crew"
Pros: "boarding privileges for those without need for overhead space"
Cons: "seats too small - was in a window row of three with a large gentleman at the aisle and an average one next to me - the spill over into my space was ridiculous!"
Pros: "I like the service and flight Attendence are very nice!"
Cons: "Always delayed"
Pros: "Direct flight is always great. Exit row seats with more leg room is nice. My knee doesn't hurt when I can stretch out my leg."
Cons: "No complimentary snacks. No entertainment options."
Pros: "Crew was nice & friendly"
Cons: "I didn't have the food and I didn't see an N/A rating. There was no entertainment"
Pros: "Cheaper checked in baggage compare with competitor"
Cons: "No complimentary snack and no entertainment"
Pros: "I like the staff. Very warm and helpful."
Cons: "I didn't like how cold it was"
Pros: "Seamless flight from Minneapolis to new York"
Pros: "Crew was great."
Cons: "Planes are clean but old and a tad small."
Pros: "I thought the flight attendants (a gentleman in first class, also a woman for the first part) were perfectly lovely. I always feel a little silly asking for things, but I never felt like I was a burden. The gentleman was very pleasant and thoughtful (he was reluctant to wake my husband to put his seatback up before landing), and the food was surprisingly good."
Cons: "Right above my seat in 1A, the luggage bin above me was coming apart at the seam, and something gunky seemed to be coming out of it. There was some dampness on the wall in front of me. Also, the part my husband and I both lamented was the fact that being in the first row, we couldn't have bags at our feet for landing. Which we COMPLETELY understand and are happy to comply with. However, the luggage bin directly above us should have been empty and available for us to use. That was not the case, since the flight attendants used those two bins above the FIRST two rows, on BOTH sides of the aisle for their luggage. We had to put our bags above the third row, so that upon departure, we had to excuse ourselves through people standing in the aisle and hand our luggage back up to the front. It's annoying to us and annoying to people in the 2nd and 3rd rows to have us jostling past. The flight attendants should have a special closet just for them, not taking up valuable real estate for guests' luggage. OR, the flight attendants should use the back of the First Class luggage compartments, since they will be deplaning after us anyway. Just a thought. Please consider. Thank you! Sincerely, Emily Grosso"
Pros: "Safe travel"
Cons: "Flight was late to board and take off Food has limited gluten free options"
Pros: "it was great experience , i was offered a first class upgrade at a very reasonable price,,"
Pros: "Leg room. Received an exit row for no extra charge"
Pros: "Service and food offering, value of flight"
Cons: "Three hour delay, no offer of anything like snacks or meal vouchers"
Pros: "Thank you for all you do."
Cons: "Thank you for all you do not do."
Pros: "Flight crew was unprofessional. There was a passenger not feeling well and crew could be heard talking negatively about her. My overall experience with Sun country was awful, will not be using them in the future. Would not recommend them. Going to MSP it felt like the pilot was training his co. And flying home wasn't much better."
Cons: "A credit to use towards a hotel or kayak."
Pros: "With minimal problems it got me where I needed to go."
Cons: "We were in the international terminal at Minneapolis which had very few stores to look at. We were provided with a drink on the flight but any snack had a cost. There was a hierarchy of seats with additional costs."
Pros: "Flight attendants were very attentive and kind."
Cons: "My tray table was broken so I couldn't use my laptop on the flight and lost working hours. My armrest was also broken making the entire seat pretty uncomfortable. There was less foot room than other airlines I fly."
Cons: "flight was delayed for 3 hours"
Pros: "Flight attendants were nice and loaded everyone quickly."
Cons: "Cramped. Very cramped. No entertainment or free food."
Pros: "comfortable seats, smooth ride and good customer service"
Cons: "I didn't like the two hour delay and constant changing of arrival time."
Pros: "Staff were friendly, at the curbside check-in, ticket desk, gate and on the flight. The airport had free (but slow) wifi for 45 minute sessions. There were tables by the gate (MSP H1) where you could sit down and charge and work on your laptop. The plane was full so they offered passengers to get their bags checked for free (and gave them priority after first class & families with infants) The person at the gate was able to change my middle seat to an isle seat. At least during the delays we were not in the plane sitting on the tarmac but in a reasonably spacious terminal."
Cons: "They advised that I needed to be at the airport 2 hours before the flight, when I am used to 30 minutes with no check-in luggage. The best online check-in didn't work. I was inexplicably 'restricted' so I needed to speak to a supervisor in order to check-in (maybe because of the problem with online check in? They couldn't tell me why). The outbound flight was delayed two hours. There was no free food or snacks on the flight, only a cup of soft drink with ice (a third of a regular sized can), so I just chewed my ice for the remainder of the flight. There was no entertainment nor wifi on the flight. They also seem to have some unusual rules - no laptops in the seat back pocket, no alcohol unless it is purchased on board, no use of cellular devices after the door is closed (flight safe mode ok)"
Cons: "Flight did not depart on time."
Pros: "Good pricing on a newer aircraft with fairly good seating choices. This was only my first part of my roundtrip and overall not a bad experience, just some minor inconveniences."
Cons: "Seemed to be quite a few delays and changes, but that maybe was the holiday season. Everything is priced except water, I would have chosen Delta or Southwest if I had known that a pillow costs $5 and no free crackers or condiment snacks. My advice to take here would be... grab your drink+snacks BEFORE you leave the terminal and keep it in your bag, as well as anything to help sleep with. Several of the Flight Attendants seemed like they were "working their job" but were not happy about it, and their manners seemed to reflect this. I will probably give a followup after my return flight."
It was an awful experience
Cons: "Delayed as usual."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Pros: "Flight got in early. Boarding was easy"
Cons: "Bags could have been brought onto the plane instead of being checked in. There was space in the overhead bins. The space wasn’t utilized efficiently. It would be nice if there were a few choices for the snacks."
Cons: "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."
Pros: "The crew were very nice and courteous for the time we were on the plane delayed."
Cons: "Boarding the passengers before the aircraft was actually ready to take off was not pleasant."
Pros: "everything was good"
Cons: "I’m not sure"
Cons: "Having a crew ready"
Pros: "My money clip was stolen."
Cons: "Have better security and stuff at airport. To be more open to people needs."
Pros: "Plane landed in one piece, which I very much like."
Cons: "The plane was insufferably hot during the whole flight with AC that felt like a radiator was blowing gently on my head. F-"
Pros: "Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections."
Cons: "I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections."
Pros: "Kept us updated about the delay."
Cons: "Left 2 hours late due to mechanical issues."
Pros: "Comfortable flight. New plane"
Pros: "The seats in coach were too narrow for comfort...and I'm a medium size."
Pros: "i could sleep on 3 seats, because had two seats free near me))))"
Pros: "Flight crew was nice"
Cons: "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
Cons: "American Airlines Needs New Leadership From "Top" To "Bottom" Really Real Talk!!!! That Is All!!!!"
Pros: "Crew was friendly and efficient"
Cons: "There wasn’t any entertainment but that was ok."
Pros: "Boarding was smooth and quick."
Cons: "Lost our baggage while on our honeymoon. We were told it would show up to our destination the following morning and we would receive a call upon its arrival. Baggage didn’t show up until three days later and we had to retrieve it at the airport. Was given incorrect information numerous times, also several of the customer service agents were very impolite and not helpful whatsoever. Not a great experience, will do my best to avoid flying AA in the future."
Pros: "The crew was very polite and cordial throughout the entire process."
Cons: "This was a tiny aircraft from Charlotte to Savannah. Our bags were placed into "valet" for the flight. When I retrieved my bag, the handle was broken! Destroyed on a 1 hour flight. This is exactly why people don't like checking their bags. There is no care for other people's belongings. It's bag enough you're packed on these flights like sardines and then you have to worry about receiving your property back the way you gave it to them. Placed a claim, but meanwhile I had to purchase new luggage for my return trip."
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Pros: "Nice crew, nice beverage service"
Cons: "This plane was uncomfortable and there were no outlets or entertainment - Very disappointing for a plane going that distance. At boarding, group of people are so dense it's impossible to get to line when boarding group called. They block the entrance for other customers. There has to be a more civilized way to board a plane."
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Pros: "The flight was delayed by more than two hours which caused us (me, wife, 4yo, and 7mo) to miss our connection from LAX to HNL. We had to stay the night in LA and take a morning flight to HNL. But despite the delay, the gate agent in Charlotte did a good job of updating people and remained very polite even when it was clear people were getting frustrated and starting to get sharp with him. Pilots did a good job of trying to make up as much time as possible. I can't remember how much time they shaved off but I think it was more than 20 minutes. Customer service in LA was solid too. Went to CSD to get our tickets changed. They had already changed our flight to a 8 AM flight. We asked if we could take a later flight because of the kids and he was able to accommodate. They also gave us vouchers for 3 meals and a night at the Holiday Inn. Having a delayed flight is never fun but the AA staff was amazing throughout."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Pros: "It was on time and there was a pillow & blanket waiting in every seat."
Cons: "Poor video screens, no choice in fils without downloading & paying for their WiFi, and film language kept changing randomly from English to Italian!?!"
Pros: "(1) The flight was overbooked and boarded late. (2) The crew and flight attendants flying to NY had more baggage space than the passengers. (3) The pilot and crew were excellent and I enjoyed my overall flight."
Cons: "Stop overbooking the plan. I don't mind paying more"
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "Comfortable seats, attentive staff, good entertainment offerings"
Cons: "AA got rid of the video screens on the back of seats."
Pros: "I suppose the food / wine was okay."
Cons: "The plane was one of the oldest I have been on in years. The center aisle overhead bins were not even big enough for luggage and there was one TV every 5 or so rows. We were at the mercy of the crappy movies American Airlines chose for us. Most flights these days have individual entertainment and at a minimum room for luggage. The plane was old, dirty and not up to date. Never flying American again. Extremely disappointed with the service on the flight, as well. A little more than halfway through the flight, the woman in the row next to me began reading the airline magazine. Her window shade was up and the sunlight caused a horrible glare on the magazine pages that beamed like a laser over everyone near by. My friend seated next to me and I both have extreme sensitivity to light that causes migraines. I asked the woman to close her shade which at first she did about an inch or two. This didn't do anything to help the glare so I asked again and she refused to do anything more. I explained it was giving us migraines and she didn't seem to care. I asked the flight attendant to help navigate the situation, which was just as useless. She said she could ask but not force her to close her window shade. While I understand that AA can't control that some people can be selfish, I find it incredibly hard to believe that the crew can't intervene when a passengers actions are making other people physically ill. Our only other option was to be relegated to the last row, next to the crews stinking pile of garbage that had been accumulating for the first five hours of the trip. Almost every crew member we interacted with was completely apathetic to the situation. We spent the rest of flight nauseous and with splitting headaches. But I sure hope my row mate and fellow human being in 32A enjoyed the article about the dinosaur flea market in Bolivia This entire situation could have been mediated by the flight attendants who chose to disengage. Furthermore, when we were deceding to land, overhead bins were still open, and people were starting to stand up to gather their belongings in the overhead bins. Again, the apathetic flight attendants were no where to be found. Overall, disappointing experience. Glad to never have to fly them again."
Cons: "One flight attendant in my section (23H), plonked food down on the tray with a curt, "passengers-are-a-nuisance" attitude. Her male colleague, when I asked about a spoon for the tub of ice cream said "It's there. If you can find it, you can eat it." I am a 71 yr old woman, and was shocked to be spoken to with such impertinence. Had I not already been travelling for16 hrs, having started the day in the Occupied Territories, I would have reported him to the senior person on board. I was just too tired."
Pros: "cabin crew was nice and friendly. Very smooth and experienced pilot, nice take off and landings both ways."
Cons: "This was supposed to be an Iberia flight, but with code share nothing is as it seems. (Had to cancel previous flight on Scandinavian air as that turned into some Turkish Charter). These old birds were 30 years old, out of Arizona desert storage...former TWA, so no entertainment or power or anything. And, AA re-confirmation showed flight and ticket canceled! Said Iberia flight, Iberia said AA flight...yikes! Serious glitches and lost data...locator number erased! You see why I tried to take a foreign carrier."
Pros: "Seat comfort, the crew and the actual flight were good."
Cons: "Due to the extended delay I didn't get back to my apartment in NYC and to sleep until after 3 a.m."
Pros: "I really like the crew on this flight, they were very polite and very friendly."
Cons: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."
Pros: "The plane crew were quite kind and efficient"
Cons: "When we bought our tickets we asked about how much time to allow between the London flight and our connection to Knoxville. We booked expecting to take the early connection if we could get thru customs early enough. We did, asked for boarding passes and were told it would cost $150.00 to take the earlier flight...so we sat for more than 3 hours waiting for our connection, after buying over $2,000 in airfare, traveling for 24 hours and seeing a partly empty plane leave Charlotte for Knoxville. We were the given the back two non reclining seats on the flight, even though we had booked weeks in advance...so no we felt very let down at the end of a difficult trip."
Pros: "It got there on time!"
Cons: "I would never fly with them again, the staff were rude and you must pay for everything, at least let people us the WiFi"
Pros: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Cons: "Not getting home."
Cons: "due to an inversion between my surname and my given name ( highly due to the fact that kayak or priceline doesn't use the international denomination) i wasn't able to board on my first flight scheduled from Charlotte at 4.04pm, landing in JFK at 6pm. neither American Airlines nor priceline gave me assistance. Result: i had to book another flight (148$)expected departure 8pm, which finally took off at 9.39pm. Landing in JFK at 23.40pm. Unfortunately my connection flight was scheduled at 23.55pm. so i had to book a new flight the day after (450$), one night in hotel (175$), i lost the validity of my train ticket to my city (Marseille) and had to book another one (154$) total extra cost 928$... I'll never book through you again and will make you bad advertisement, except if you make a commercial move equivalent to the extra cost generated by the extreme incompetency of your subcontractors."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Cons: "Not only was it cancelled but the next am flight was booked"
staff are very friendly. We were almost an hour late BUT I was ending my trip and it was Sunday so no big deal for me.
Bring an inflatable seat cushion because those seats get hard! Otherwise, it was a flawless experience on a holiday weekend!
Cons: "Soda should be free"
Cons: "For this price its all pretty good"
Pros: "The crew was super friendly"
Cons: "There was no Social distancing and I was very scared about it"
Pros: "The window seat was comfortable"
Cons: "Faster takeoff"
Cons: "Took my money and never deliver the paid services! If you’re late to reach your flght, your whole itinary, doesn’t matter how may flights you may have in it will be cancelled! No refunds, no flight changes, doesn’t matter if you did everthing you can to reach the consecutive flights on time!!! No REFUND for the flights you did not miss. This airline capitalize on your misfortune to make their profit without having to deliver the services you paid for up front! Also, they have lots of hidden fees after you purchase your ticket. Picking your seats so your family could fly together will cost more than the price of another ticket! Don’t forget the carry-on cost of $40 or more! Terrible business practice, they bully the customer because they can get away with it! Do business with them at your own risk!"
Pros: "Friendliness of crew; timeliness of flight"
Cons: "Cramped quarters and no refreshments"
Cons: "The superviser at that time was 0 comunicate , no people person aroll she is no good !!"
Cons: "Waited for 5 hours and finally cancelled the flight"
Pros: "Cheap flight"
Cons: "Made announcement flight was only 2 hour and 10 minutes.... roughly 45 minutes less then expected which is awesome but we ended up only getting in 15 minutes early. Still nice but that false hope of getting in super early (and the flight being shorter) is mildly annoying"
Cons: "Non-adjustable seats!!!"
Pros: "I liked that my flight was on time, boarding was organized and swift, the staff were friendly. I had a very short flight and most of the basics in customer service were met."
Cons: "Even though my flight was short, my pilot for the departing flight was a bit out of control for both departure and landing. There was no wind when I got to my destination which made me wonder why the pilot was so out of control with landing. I ended up vomiting on the plan before descending. (for my return flight I took Dramamine and the pilot made me feel safe so no troubles upon return) Also, I did not appreciate that if I needed water, I would have to purchase it. There are not many places in the USA where I HAVE to buy water if I need it."
Pros: "the ease of boarding - the check in."
Cons: "no free water. just a cup of water. they need u to buy the bottled water. seats are uncomfortable. the lap tray might as well not be there. too cramped and tight. staff looks like they don't care. not well groomed enough. some are nice. others not at all. safety and security teaching not being taken seriously. the staff are all about promoting the spirit master card. don't need that on my flight."
Cons: "No room in the seat and packed on the plane"
Pros: "On time departure, efficiency of crew, shorter flight times than expected."
Cons: "Seats don't recline, no in-flight beverage or entertainment services."
Pros: "I like that I got chance to fly on airline that I will never fly on again."
Cons: "Girl Bye ✌"
Pros: "Left on time."
Cons: "1st - checked in online, because I have an android phone the bar code did not display, so I had to print out my boarding pass - which was difficult since I didn't have access to a printer. 2nd - Stand in line for 20 minutes at the security checkpoint, my bar-code did not scan. Guard said that happens often with Spirit. Had to go back to Spirit counter for them to print my pass. 3rd - Return Flight, checked in online but this time went to the Kiosk to print boarding pass. Kiosk did not accept my name. Went to Spirit counter (again). Found out that the website put my first and middle name together as one name. Was told Spirit is working on correcting problems with their website. Seems to me that Spirit needs to hire more IT people. I will not be flying Spirit again....."
Pros: "absolutely NOTHING"
Cons: "hidden in basement, ripoff on baggage $109 for 1 carry and 1 checked, then remove 5lbs from checked to reduce wt.then delayed 3 hr"
Pros: "The ease of boarding impressed me. With the new regulations of size of carry ons there was less chaos and more space available to store the luggage. And of course, those nice big seats up front."
Cons: "The only problem I encountered was with the on line site."
Cons: "There were extra hidden charges everywhere, and they didn't even have any complimentary drinks on a 5 hour flight. They changed the departure time 5 times and didn't even explain to us what was going on with the plane. They rushed me thru line to think i was about to miss my flight then delayed it an hour. Very displeased"
Cons: "Travelers beware! I was delayed getting to the airport and missed part one of a round trip. The airline's response was to cancel my return reservations as well (which I still needed) and when I called customer "service" they informed me that they were also keeping the entire fare that they had collected...including for my flight that was still 5 days in the future, which they cancelled. No wonder they were awarded the worst customer satisfaction of the industry last year."
Cons: "there was a miniature schnauzer under my seat yapping the whole way"
Cons: "I always get burned by this airline. $50 checked bag fee? Ridiculous. 2 hr delay with no explanation? Ridiculous. And to add to the mix the random seat generator gave me the last row, window. Ridiculous. Never again. Ringo"
Pros: "The Mexican lady who helped us at check in"
Cons: "The website which we had problems with, the customer support team who never emailed us back with any help to our question. Getting nickle and dimed with every charge they can think of."
Pros: "I am in the Military and was travelling to Mexico.I am very impressed with the Staff and with the fact that Spirit Airlines waived the luggage fees as it was obvious that I was Military.Thank you Spirit Airlines,I look forward to flying with you again!"
Cons: "Again, same as Economy car rental. Layered costs added after the flight was reserved. Nothing economical about this airline or comfortable. No savings after you bought your fare, seat, bags checked or otherwise. Who ever heard of paying for a carry one!!!!"
Cons: "The flight was delayed 3 hours because the crew 'timed out' the night before in Los Angeles. I missed 3 hours of work in Baltimore because of the delay:("
Pros: "Staff was excellent"
Pros: "nothing!! Worst flight I've ever had!!"
Cons: "Hated everything horrible service and delayed 4 hours with no weather never riding this airlines again!! What a rip off and they charged me almost 100 bucks for on carry on there and back"
Pros: "When I walked on the plane there are ice cubes and chips all over my seat. It was so dirty. Also the tray to eat on barely fits a coffee. There are no tvs. You have to pay extra for your seat and extra for your carry on bags. You also have to pay for water of snacks. $3 for water!!!! Terrible."
Pros: "How they charged you for everything they could dream of."
Pros: "Colocar tv o dvd para ver peliculas o algun radio."
Pros: "The price is unbeatable"
Cons: "Check-in Kiosks seldom work properly"
Pros: "Was unable to make flight."
Cons: "I arrived at 5:55am for a 7am flight and the Spirit check in was absolute chaos. several hundred on line to check bags as well as 12 deep at the kiosks. At 6:20 I got a printout that said there's a problem with your check in see a representative. A rep told me the flight had closed and I would have to get on that ridiculous line to rebook. At 40 minutes preflight they obviously overbooked and I got bumped. To make it worse they wanted to charge me 90$ to rebook. I will not fly Spirit again"
Cons: "The flight was really delayed. There were additional fees for carry on bags. The crew was really loud in the back. I booked my flight weeks in advance but still was not able to choose a seat. This airline is a total racket. They have no right to label themselves the cheapest airline."
Pros: "As long as you are aware spirit airline charges for everything the flight is just fine. Wife wished seats reclined"
Cons: "My first flight was delayed and caused me to miss my connecting flight. Customer service was extremely poor and couldn't get me a new flight out until the next evening and the airline was adamant that it was not their fault and refused to compensate me for all the inconvenience they caused me. I've never been treated with more disrespect. If this review ever gets posted or read, don't ever fly Spirit."
Cons: "The fare was not that much less then other airlines. Spirit charges you for EVERYTHING, from your carryon bag to printing your boarding pass at the airport, to water on the plane, and in return they say they can offer lower fares. You pay more for the ticket and extras together then you would have total on another carrier."
Pros: "I liked non stop flight"
Cons: "I didn't like: - long lines to check out baggage - paying for baggage - baggage got lost"
Pros: "I Loved the crew going to ATL."
Cons: "I hadn't flown in quite a few years and the crew in the entertainment in the humor made me so incredibly comfortable that I had no problem and will have no future problem flying with Spirit Airlines."
Pros: "On time , people pleasant , seat seemed clean"
Cons: "How a 55$ ticket turned into 55+75$! And I didn't like the heavy selling If the credit card"
Pros: "This ticket was inexpensive and got the job done. My flights were on time and smooth. The airline is clearly a discount airline. Extra charges for luggage and snacks, which, if you've traveled before, are easily avoidable. I can't believe people are complaining about crowded seats and extra charges, as if other airlines aren't doing the same things... If you want a first class traveling experience, pay four times more on a different airline. The flight attendants were perfectly polite and friendly. While Spirit isn't my airline of choice, I would fly with them again."
Cons: "TSA made me go back to the ticket counter to get a printed boarding pass, because a digital copy was insufficient. Hopefully Spirit will be able to send digital boarding passes soon."
Cons: "My Flight was suppose to depart at 1:25 p.m and was delayed until 2:15. When I got to the terminal the flight had been moved to 4 different terminals and then was taken down all together until one of the other spirit airlines flights left. This ultimately ended up putting is at a 2 hour delay on flight and almost caused me to miss my connecting flight. If it weren't for a good amount of other people needing the connection flight that I needed I would have missed my flight."
Pros: "My random seating put me in a front premium seat - purely by chance."
Cons: "Nickel and dining on everything. Bag under 40 pounds - $50. Any food or drink on plane. Crew joked that they wouldn't charge me for ice. When we landed, there was one baggage carousel being used in the entire airport and it had four simultaneous flights' baggage coming on the same turnstile. We landed before 9 pm and finally got the bag I paid $50 to check at 10:10 pm. Staff was rude, made no apologies and basically had a "just deal with it" attitude."
Cons: "Everything.. No in flight entertainment, no food/beverage service, no reclining seats, no pillows and delayed for 2 1/2 hours with nothing but excuses."