Overall everything was good. I loved the granola snack, I which there were more snack like those granola bars.
Arrived early. Smooth ride
Pros: "The crew was helpful but left you alone unless you needed something."
Cons: "Travelers who have already had covid need to stop wearing masks!"
Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Pros: "Safe travel"
Cons: "more masks"
Pros: "The seats were extremely comfortable! I"
Pros: "The delta checkin desk were exceptional."
Pros: "Free entertainment"
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The crew was great and the seat was good"
Cons: "Our flight was 3 hours delayed"
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "Great Service and flight was without problems or delays. Arrived on time ."
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Pros: "Early arrival. On time departure. Good selection of movies"
Pros: "Smooth and comfortable flight."
Pros: "The movies"
Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Cons: "Turbulence but no one can help that"
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Cons: "Not much- pretty great flight"
Pros: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Cons: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Cons: "Delay was over an hour"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."
Pros: "20 minutes ahead of schedule"
Cons: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Pros: "Everything was great"
Pros: "I liked the legroom and the seat"
Cons: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."
Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Pros: "On time with no drama"
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Cons: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Pros: "Very courteous staff. Legeoom not too bad."
Pros: "Service in the flight !!"
Pros: "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
Pros: "Delta provided a superior experience!"
Pros: "Easy loading and unloading the plane. Friendly staff"
Pros: "The crew"
Cons: "The food"
Cons: "Need better training."
Pros: "Boarding on time"
Cons: "Better onboard service"
Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."
Cons: "Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel."
Pros: "The seats and Inflight entertainment was excellent."
Cons: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."
Cons: "Plane was too cold. Asked staff to adjust but still to cold."
Cons: "The airplane is old!"
Pros: "Plenty of leg room."
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "All crews they are helpfull"
Cons: "Food same going and coming times"
Pros: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Cons: "Seat was crazy small! Couldn't even cross my legs."
Pros: "The crew were lovely. Great service from crew and good food."
Cons: "The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together."
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Cons: "Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats."
Pros: "Crew was very nice"
Cons: "Food was with a lot of chilli and very spicy"
Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."
Pros: "Nice lounge. Good food. Friendly staff"
Cons: "Flight was late, may not be their fault"
Pros: "Good quality Airbus planes."
Cons: "The Seat-Belt ON sign lit for many hours in the plane. Because of this, all Toilet door were ALSO locked for many houre as well."
Pros: "Crew are very polite. Fast response."
Cons: "Entertainment for movies no so much update."
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."
Pros: "Even though it was an hour long flight, they served us snacks. Food was not very good though."
Cons: "Flight was late by 20 minutes."
Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."
Cons: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."
Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"
Cons: "ground staff was unable to provide information about the delay"
Cons: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."
Pros: "The staff were nice."
Cons: "Everything except the staff"
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Pros: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Pros: "Being a QR Gold member and one world airline I opt UL for few travels by which i can get additional miles and travel in business with less money compared to QR. The service is good and the flights are always in time and well clean. There ia flat seats between Doha to Colombo and from there to Kerala is normal flight but its fine. Business class lounge in Colombo is good with free feet and head massage. When there is a five hour plus transit, free hotel is provided by UL. Overall i like their flights and service and food."
Cons: "Nothing as such"
Cons: "No entertainment for 3.5 hours flight from Colombo to Dhaka"
Pros: "Perfect and impressed."
Cons: "Slow load of luggage.."
Pros: "Poor food service"
Pros: "Service and timely"
Cons: "Nothing bad"
Pros: "left on time, landed on time, no hassles"
Cons: "early departure meant VERY early trip to airport."
Pros: "Friendly and efficient"
Cons: "Bus boarding"
Pros: "Chennai to Columbo was nice and easy, on time."
Cons: "No liquor served."
Pros: "Staff kept us informed and it almost boarded at the expected reschedule time. I did not go to the lounge at first, the monitor was flashing "last call" 3+ hour before we finally boarded. SriLankan staff sent me to the lounge and treated me very well. The 2nd leg was badly delayed and poorly handled for most passengers."
Cons: "Fortunately I was in Business Class. Coach was loaded onto a bus and held without air conditioning for about 30 minutes. The bus went to the plane and returned because they were not ready to board yet. Poor coach treatment of passengers."
Pros: "Every thing was fantastic"
Cons: "No thing"
Pros: "Friendly staff lots of food options entertainment it was on time"
Cons: "One hour flight delayed by 2 hrs"
Pros: "Food - excellent Entertainment - good choice of films Crew - Friendly"
Cons: "Some crew members are really rude. Asked for a juice and one of them turned as if she didn't hear me. If you can't handle passengers, why become a flight attendant in the first place?"
Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.
They just let people fly without properly using the required mask
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Pros: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Pros: "Amazing crew and on time flight"
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Cons: "Really hard to get boarding passes online"
Cons: "No entertainment facilities"
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Cons: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Pros: "Crew was very nice and the food was excellent"
Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pros: "Extremely hot the plane"
Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Pros: "Over all pretty good for price."
Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Cons: "We were 2h late"
Pros: "It was ok fligh"
Cons: "Food was not so good"
Pros: "The quality of service from the staff and their courtesy. A great asset of the airline."
Cons: "My luggage was left behind - this despite my being lifetme platinum."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Cons: "no complaints"
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Cons: "Air France lost my luggage and they can't find it in the computer system."
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Cons: "The crew was not very polite."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "food was good, leg room was decent for economy"
Cons: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Pros: "The flight was good overall. Friendly crew good attention."
Cons: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
I was excited to fly Gulf Air as it was a new addition to Manchester. Unlike the airport they did not disappoint . Very attentive crew on 3 of 4 flights. Onboard not as nice as say BA 787 in my experience but okay. Staff were great and friendly . Only complaint was outbound from Bahrain. Plane half empty 😀 Staff AWOL most of time, Food edible (mostly) Definitely better than BA and American. In all a good experience. Good low prices considering post covid Excellent baggage allowance . I have booked again with them but NOT booked through last-minute.com despite return trip going to plan I will NEVER use LM con and advise you to avoid them even if they offer low prices I have reported them to Kayak Thousands of passengers can not be wrong about LM con
Only they lost my luggage I’m very disappointed
Tickets was confirmed from LHR to ORD and even though I paid for business class they were offering me economy class on the next available flight. Never again.
Missed the flight due to delay of gulf airlines .. and there is no representative in London to discuss about the problem .. we waited about a day no one responded from airline , they rebooked us 2 days after and didn’t have accommodations.. worst behavior ever … expecting atleast a response either positive or negative from airline … it would be serious issue with AA and gulf haven’t resolve this issue … impact would be on gulf
Few people on the plane - Was great! The plane was late to board and over an hour late to arrive. They said it was airport control. How can these things not be booked it advance? Very frustrating!
Pros: "Once we were in the air (see below), everything was very good."
Cons: "Poor organisation at the airport (maybe notGulfAir's fault). Flight slightly delayed. Gate changed at last minute, board said "Boarding now", but we then waited something like 30 minutes at the new gate to actually start boarding."
Cons: "Was a good experience"
Pros: "The crew were really nice"
Cons: "Entertainment is very limited."
Pros: "One of the crew members was very happy and chirpy with all passengers. She was chatting and making sure everyone's needs were met and comfortable."
Cons: "Entertainment. Hollywood movies weren't working."
Cons: "The food needs to improve and the movies are old. The actual flight was nice."
Pros: "Wheel chair service was excellent"
Cons: "I wish gulf air start to put movie like others competitors airline instead of blocking it."
Pros: "Customer service of vayama they did our request by providing wheelchair for my mother and flight was superb for Gulf air"
Pros: "The best airlines ever."
Cons: "The ticket price is costly ."
Cons: "Return flights delayed. Delay same as flight time so not great."
Cons: "Boarding took too long"
Pros: "The airplane was clean an good and the crew was nice"
Cons: "The food could be better."
Cons: "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."
Pros: "I got a business class upgrade and it was amazing!"
Cons: "The men from the crew was not friendly at all"
Pros: "Nothing its was fast and no entertainment in board"
Cons: "Small seat"
Cons: "Boarding, crew, seating, bus gate"
Pros: "Crew were very friendly, aircraft were very comfortable compared to other economic airway companies"
Cons: "Bahrain airport,"
Pros: "New Dreamliner. Business Class very comfortable. Onboard chef very attentive."
Cons: "IFE very limited, so take a good book!"
Pros: "The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus."
Cons: "The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat."
Pros: "Excellent new Dreamliner. Seat very comfortable"
Cons: "Extremely poor movie/TV choices Crew didn't smile much!"
Pros: "how convenient it is"
Pros: "New plane. Quiet flight. Good service."
Cons: "Boarding was too long and a bit chaotic"
Cons: "Too much money taken by the airline even though I had bought insurance"
Cons: "The flight was held back for late arrival of some passengers which resulted in delay in departure"
Cons: "Food was not so great. Could have been better"
Pros: "Ease of checking, smooth landing, Gold frequent flyer card special preference"
Cons: "The old aircraft which is almost reached its limits"
Pros: "The crew was efficient and anxious to please. The flight was on time."
Cons: "Boarding by bus is always unpleasant."
Cons: "Cupboard in toilet was broken and hanging open. The food was not good"
Cons: "add phone outlet to your seat"
Pros: "More movies And good food Pls have working charges of iPhone on Bahrain airport"
Pros: "Food is always a plus (especially compared to the US flights, where hardly anything but a salty snack and a drink are included with the flight)."
Cons: "I was confused about which check in counter to go to - I purchased my ticket through Oman Air, but they could not find my reservation at the check in counter.... they suggested going to the Gulf Air counter, where I was able to successfully check in."
Pros: "Good film selection, great beverage options."
Cons: "The sandwiches were pitiful. Not enough chicken salad for the bread and egg salad sandwiches for the children was a poor choice."
Pros: "on time"
Cons: "The flight delayed for more than two our. I bought another ticket (one way) to manamah with Oman Air for $230. I called gulfair to refund the ticket but they asked me to contact Kayak. Please do the nessasry Regards Fahad"
Pros: "Everything went well."
Pros: "My flight was very relaxing. it was a shorter flight than displayed on the website which was a plus."
Cons: "The only hiccup was the 30min delay before borading"
Pros: "EVERYTHING WAS GOOD AND COMFORTABLE ON THE FLIGHT."
Cons: "THE CONNECTION TIME WAS SHORT BETWEEN FLIGHTS AND WE HAD TO RUN FROM GATE 11 TO 32 TO CATCH THE FLIGHT THERE DIDN'T HAVE THE SMALL CARS WHICH MOVE THE PASSENGERS . AND IT WAS VERY LONG WAY FROM GATE 11 TO 32"
Pros: "Flight got delay from 1750 boarding to 2025 boarding... gate got moved twice."
Cons: "The flight delays from Manama to Doha and Manama to Manila."
Pros: "It looks there was a special enclosure for Indians. The passengers were made to board by ferryed by buses to board the plane by stairs. It was not easy by old people to climb along with hand bag."
Pros: "We landed safely and everyone got off the plane."
Cons: "Gulf air has decided to do "silent boarding" - so we were late boarding our flight because even though we watched the gate- it never filled up, there were never lines, no announcements, no lights signaling anything. Our captain took VERY sharp and hard dips and turns during our flight. He even dropped altitude so quickly that some women on board yelled out in terror. No announcements were made as well by the crew or captain regarding these very uncommon experiences of turbulence or announcements to remain with ones seat belt fastened. Finally, the man driving the bus from the plane to the door at Manama airport was too busy talking to the men who decided to sit in the front seat of the passenger bus and not look on the road in a busy air traffic area. I'm literally blown away at how everyone was safe and made it from point a to point b. I'm also horrified at the lack of communication or safety precautions."
Seating comfort, coordination by staff, food, punctuality and cleanliness were all excellent. Most of the flight crew staff were courteous except one or two which maybe considered as area for improvement.
Overall experience except baggage collection in Chicago was good. In Chicago, baggages from many flights routed to single domestic carousel that had caused lots of mess and many had to wait for more than 90 minutes to collect the baggage as Etihad baggages were released in pockets due to priorities given to other domestic flights baggage
I had to change my schedule due to my dad's health situation. Etihad is not able to arrange the schedule that I need.
Pros: "Food varieties are not that good"
Cons: "Make the food quality, quantity and varieties to be improved"
Pros: "One of the air steward was super friendly and nice. Few others were a little curt sans smiles."
Cons: "Good leg room but seats are hard as rock."
Cons: "From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "Nothing much as an Economy passenger"
Cons: "Single lady travelling and the seat was between two men on both legs. Asked ticketing at Chennai nd he said you will get in Abu Dhabi and did not give boarding pass for the Second leg of flight. Came to Abudhabi and tried to get boarding pass for seating not between two males but the ticketing agent lied to me “ go run your flight is leaving” and gave me seating between two males for 15 hour flight requested"
Pros: "Crew, food and time schedule."
Cons: "Need more relaxation on carry on bags."
Pros: "On-bard meals and service"
Pros: "The crew das really nice"
Pros: "The crew"
Cons: "The food and cabin confort"
Cons: "Seats and leg space were tight. Also the air conditioning was so cold that most people had the blankets throughout the journey. They ran out of non veg meals. The same happened on the flifht from dallas to a bu dhabi"
Pros: "Flight left on time and arrived at destination even earlier"
Cons: "On line flight status. Since the flight arrived earlier (11:50 PM instead of 12:15 AM the next day) from Chennai to Abu Dhabi, earlier time was entered. But since the date was not changed, it showed a delay of about 11 hours."
Pros: "The airport customer service rescheduled us back to direct flight to Dallas. Our original flight. They helped us expediting boarding process in short time margin. Inside aircraft crew was good and efficient. Food was excellent."
Cons: "After I had run from one end of the airport to the other to go through customs and catch my connecting flight and boarded with 15 minutes to spare, I was pulled off by one of your officials and was not given a reason as to why. The flight attendants were talking about sweeping any areas of the plane that I had been in. It was when we had almost reached customs that I was informed that another passenger who was stuck in Customs had mentioned my name and that is why I was pulled off. So, I was treated like a criminal and questioned and threatened by the customs official who went and searched my belongings to see if I'm lying about what I brought with me. They then tried to get me to fly with the other passenger just because we knew each other, even though I clearly and repeatedly told them I am not traveling with that person. I suppose this isn't all Etihad's fault, but if you are pulling passengers off of your plane, don't ignore their questions and treat them like criminals. Also, when I got back on, the filght attendants were unsympathetic about my situation and smiled it off. It ruined my whole flying experience. Also, the buttons to adjust A/C and call flight attendants was really high up and hard to reach for a petite woman."
Cons: "Staff saw us a burden. They need to accommodate the needs of family with children who might need food at odd times."
Cons: "My son was sleeping during the meal service, so the crew said that they will put his meal aside. After he woke up we went to the crew and was asking some food then they said that we don't have any option except some bread. The bread is very cold and the food was not at all good. After 3 hours my son was hungry and I went ahead to the crew and was asking some food. But the crews answer was we cannot provide food since we have only some boxes and if we give it to you then we may not have sufficient food left for everyone else. I asked them when is the next meal. They said in few minutes but it took one hour and that meal was also just bread. What kind of airline doesn't provide food for kids when they are hungry. I am very disappointed and I would not recommend Etihad airlines for anyone traveling with children as they won't provide you food when your kid is hungry. Our seat lights were not working and when you press assistance button the crew came after 15minutes."
Pros: "Good selection of movies and live TV. Ample leg room. Boarding is not as per zones. Announcements and directions at the gate are not very clear nor loud."
Cons: "They don't offer choice of vegetarian or non-vegetarian meals. They just hand you whatever is on the cart. Crew appears to be very defensive."
Pros: "Boarding process and entertainment was good"
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Pros: "Crew members went above and beyond but they can only do so much with what they are provided with (food was horrible)"
Cons: "Food, Woren out seats."
Pros: "All above"
Cons: "Liked everything"
Cons: "They ran out of food (lamb and chicken) and served veg dish for both the main courses!!"
Cons: "Going to Cairo my luggage was delay in Abu dhabi and the luggage service at Cairo airport was the worst i have ever seen in my traveling live it took one day for my luggage to arrive to Cairo and it Came wet and everything in side was wet and they give me PH# to compliance never answered i West one day just chasing my luggage i will never advise anyone i know to fly Etihad bad bad experience never Again"
Pros: "entertainment helped me forget the hell i was in"
Cons: "1. seats - they have done an excellent job of cramping as many seats as possible with minimal leg space 2. food - smelly distasteful and disgusting. i think that sums it up 3. staff - unfriendly, there was a attending guy who thought he owns the airline and behaving as if everyone on the flight was his slave. bottom line - my first and last flight with etihad - i'll pay few hundred bucks more and take another airline next time"
Pros: "Etihad knows how to make you feel special, lot of smiles and nice crew who are the real hosts, never get tired and always are ready to help."
Pros: "Selection of movie and TV shows could have been better"
Cons: "Selection of movies could be better"
Pros: "Food again"
Cons: "old entertainment system"
Pros: "The bathrooms were clean and functioning"
Pros: "A380 is the definition of comfort. Comfortable seats."
Cons: "Airline should consider discounting the tickets in the last row as they are not recliners. Cramped for space."
Pros: "I like the movies. Seats assignment to window in a 2 seats row are the best. They seat a chubby person who was all over my seat the whole 5 joirse"
Cons: "The flight attending crew from Chennai as well as for the Abu Dabi flight ignore request for coffee or water service. Only after turning light several times they responded. Even when they were passing the halls with water and you called them they would not stopped. I love the soft landing of all pilots flights."
Cons: "The website does not allow updating of food preferences. I tried multiple times to update my preferences but it did not work well. Veg options are a must for flights originating from India as there are several passengers who prefer veg meals. However, this was not well attended to in the flight."
Pros: "I like the Menue idea. I like the service. The food was served frequently."
Cons: "I didn't like the flight. It was old and smelly. The crew was also not so polite. I asked them for Kids meal when i booked the flight but later in the flight it was not available."
Pros: "Flight was good - smooth takeoff & landing. But delayed half hour in Abu Dhabi , did not make it up. Crew good but food was not tasty. My wife's specially ordered Jain vegetarian meal was inedible. Seat comfort OK but soiled by a supper in seat ahead, could not stretch legs."
Cons: "Entertainment choice for Indians limited and poor content. Unremarkable English movies & music. Quantity but not quality"
Pros: "Aircraft was good. Food was good. Crew was nice."
Cons: "Entertainment system could be better. Ground staff wasn't cooperative. They had arguments with pretty much everyone on weight/size of cabin baggage."
Pros: "I got upgraded to business class on this flight. This isn't something I can afford to do, but I will tell you it is substantially better."
Pros: "the journey, staff and overall experience"
Cons: "there was short delays"
Pros: "Food and entertainment are the two things I like about his airlines"
Cons: "Comfort, economy class really sucks in this airline"
Pros: "In air service"
Cons: "leg room and boarding delays"
Cons: "enjoyed with quality of food and nice service"
Pros: "Liked the food Good service"
Cons: "Not attending to call button and not providing coffee or tea when I needed"
Pros: "leg rooms are good from Chennai to Abu Dhabi and in flight service was good"
Pros: "Traveled from India to Minnesota flight was nice got to sit in first class seat were larger"
Pros: "Service was competent and I commend the stewards and stewardesses for making the best of a poor situation"
Cons: "Seats are narrow and leg room is tiny. I am likely not alone in saying that I would pay a little extra for my ticket if all our seats were a bit more roomy and leg room a bit wider. And I am not talking about just your upgrades - I detest such a la carte pricing that only make money for the company without considering comfort for the customers."