Find Cheap Flights from Chicago to Des Moines (CHI - DSM)

I have metal leg braces. The staff was helpful getting me from terminal to terminal. They were very helpful.

Having a leg brace makes difficult I am blessed I can move a little without them. I had to move a short distance without my brace. No place to put it back on.

The plane was delayed.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

The fact that you serve a small complimentary drink and snack on such a short flight was extremely appreciated. It seems most airlines either won't serve on a short flight or charge you extra. Also, I absolutely love the new seats on the planes you guys have been using for quite a while now. They're much more sleek/minimalist so they don't take up as much room. As a disabled person, the bulky seats still employed by many planes on other airlines are incredibly hard on me getting in and out of the seat isles. The crew was very efficient and kind. I also appreciate the thank you to military personnel that they announced at the end of the flight.

My gate was moved a few minutes prior to scheduled boarding. It was a minor inconvenience. Flight was a bit late getting out, but still arrived at designated time. Complimentary Wifi would be pretty nice, but not expected.

Fast boarding, pleasant crew, nice leg room!

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

On time

Flight, when it the air, was fine. But...

We arrived from Tampa about 8:00am to discover shortly later that flight 558 would be delayed to 9:30am. Then at 9:30 it was announced the plane is to be delayed to 10:30. Shortly after that announcement it was announced a gate change and further delay to 11:30. Then another delay to 12:20. finally departed.

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Same as above.

Late night flight to begin with then mechanical issues so more delay which made it later. Chicago ground folks were very good at keeping us informed on the status.