Cons: "My mom booked the flight so I could not use the in Flight entertainment"
Pros: "Crew and flight itself was great"
Cons: "Temperature was too warm"
Pros: "The crew was great and the flight was OK...there were some bumps along the way."
Cons: "The seat could have been a bit more comfortable."
Pros: "Great prices, great schedules (tons of flights)."
Cons: "Free WiFi."
Cons: "Nothing boarded right onto the plane without any problems"
Pros: "Great on everything. Very friendly."
Pros: "Great job accomodating my disability."
Cons: "The pre-boarding was very chaotic."
Cons: "Very friendly and attentive flight attendants."
Pros: "We arrived 20 minutes ahead of schedule!"
Cons: "Everything was great!"
Pros: "Crew was excellent, seat was just a seat"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Pros: "The crew.....always the most valuable asset a company has!"
Cons: "We have a known traveler number, TSA precheck, and yet SW did not include this info on our boarding passes.....we had to use the normal tsa security lines. The info is in our SW rewards accounts."
Pros: "Seats new plane."
Cons: "Delayed loading really badly managed little info on problem."
Cons: "Love Southwest, never had delays and the staff are very friendly"
Pros: "Everything went well. It was nice to have a flight that was smooth."
Cons: "No WiFi and no one notified us we were delayed."
Pros: "Nice crews, good seating option"
Cons: "More direct travel instead of 3 flights to connect"
Cons: "This plane was one of the older versions so it took longer to board because of the lack of overhead bin space and I felt that the seats were more cramped than normal."
Pros: "The crew was attentive."
Cons: "No phone chargers on the plane. WiFi was not available for that particular flight. We sat on the plane at the gate for almost an hour before the plane started moving and the crew said the delays were due to “paperwork”"
Pros: "I forgot the guy's name buy one of the crew members was especially funny! Good snacks, comfy seats, solid entertainment."
Cons: "Had a 1.5 hour delay due to a mechanical issue."
Cons: "Even with the air vent open, it was a bit warm. Traveling with my dog, had to pick the case up so she could get some fresh air."
Pros: "Ample seat room. Not full flight. Attentive flight attendants."
Cons: "Cup of hot tea was very small."
Pros: "Service was great! On-time departure."
Pros: "Flight was amazing!"
Cons: "Love to see them flying from Ohare!"
Pros: "From car rental to the gate in 20 minutes Every detail went well"
Pros: "The flights were in time, boarding was well coordinated."
Cons: "No announcements were made after SW028 landed to inform passengers regarding the long wait on the tarmac."
Pros: "I appreciate that the crew did their best to make everyone happy and comfortable. I also appreciated that since the flight was delayed the crew did their best to make sure the boarding process was quick and as painless as possible."
Cons: "The connection in St. Louis was tight and unfortunately the departure gate was on the other side of the terminal so the Austin passengers had to hustle to make sure to make the flight. I’m not sure why my KTN did not connect to the tickets and so I was not able to utilize the pre-check security, which is a bummer. I have my number on my SW account so I’m not sure why this time it did not connect automatically as it as done in the past."
Pros: "Once again, a Southwest flight crew made the discomfort of flying a little less onerous by being friendly and funny. People were actually laughing out loud. The seats are so small you’re packed in like sardines, the food offering is a lousy bag of pretzels. But the flight crew? They were truly pros."
Cons: "See above — it’s just misery to fly in tiny seats."
Cons: "Se need better food on planes"
Pros: "Didn't crash."
Cons: "In wheelchair and needed assistance boarding. In fact there were 3 of us and no assistance. They started boarding others and then that made it difficult to board. I felt neglected and in everyone's way. No food available on flight to purchase. Because of time difference, after landing and customs check, I was hungry but didn't think I had enough time to get anything. If I had known the plane was delayed, I would have gotten something to take on board. I arrived at Ontario Airport at 10 45pm which was 12:45pm by my stomachs time and I hadn't eaten anything since lunch."
Pros: "I like the boarding method a lot, everyone should do it that way. The staff is kind and polite overall. Their baggage policy is what brings me back every time."
Cons: "I wish they weren't so stingy with the soda drinks. I was feeling very thirsty and they give you a tiny cup. I tried to get up to get another drink only to get chastised back into my seat to anxiously wait for them to come around again."
Cons: "Almost never used to have a delayed SWA flight. Now it is commonplace. Gate attendants rarely say anything of explanation or apology, as if you will always just be there. Not necessarily so."
Cons: "This flight was missed due to the delay, not leaving until 8:35."
Cons: "There was nothing to dislike!"
Pros: "the boarding agent was hilarious"
Pros: "Southwest is now my favorite airline. They have the best crew ever and they got the process of boarding downpack."
Pros: "Boarding and exiting went fine. Other than a rude passenger, the flight attendants were very courteous, even to her."
Cons: "Cramped seating flight was just about sold out"
Pros: "Well organized. Pleasant crew."
Cons: "No issues"
Pros: "The crew is very engaging and always smiling"
Cons: "The ac wasn't working on the flight from Chicago to St. Louis. Fortunately it was barely an hour's flight."
Pros: "Delayed by 2.5 hours - every 30 minutes or so we got an update saying it'd be another 30 minutes"
Pros: "I got home"
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Pros: "Professional crew, even when the obviously drunk woman and her husband in front of us made a stink about 'water service only' on the 23-minute flight."
Cons: "Very crowded flight. The plan sat with no circulating air on the tarmac for 40 minutes waiting to take off. Apologetic pilot kept us in the loop, though."
Pros: "free snacks, comfortable seat, friendly crew."
Cons: "limited channels on free tv there used to be more when they had a different partner. I did watch ESPN for the first time on a flight. The stream was a little choppy on my device"
Cons: "Was 2hrs behind schedule"
Cons: "This flight was very delayed"
Pros: "Free wireless"
Cons: "I'm not in Charlotte"
Pros: "Seats are comfortable, main reason I like this airline. Crew was nice."
Cons: "The screens on the back of the seats are showing their age and the controls on the armrests are causing your neighbor to change your channel or the brightness of the screen. Letting everyone stream content to their own devices would probably be a better option, with safe charging available."
Pros: "Service was awesome, 100% recommended"
Pros: "The crew was good, and they tried to make up for the delay with a gift certificate"
Cons: "More than three hours of delay because there was no crew assigned to that flight"
Cons: "Everything could have been better. Flight delayed 3 hours due to JetBlue schedule mismanagement. No consideration for elderly when we had to change gates across airport. Poor communication on flight updates. And then as a perk to make up for delays, tried to sell us a credit card. Just Awful."
Cons: "The food can be better."
Pros: "Unbelievable for the price."
Cons: "Nothing bad to say."
Cons: "Left very late because of delayed inbound flight and need for deicing."
Pros: "The rescheduling of my flight via a phone call"
Cons: "The delay of course"
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Cons: "The cabin crew was a little lacking and the captain did not mentioned that we had landed almost a full hour later than scheduled."
Pros: "It was a great trip for the cost."
Pros: "Free WiFi. Cute vids for Holloween"
Cons: "Being delayed from 6am to 1:30pm"
Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."
Pros: "Seat space for each passenger"
Pros: "Turbulence, wait time before landing and staying still for long periods on bothends"
Pros: "crew was supportive. wifi in the flight"
Cons: "the wait time and the boarding, off boarding of the flight. No electricity in the aircraft."
Pros: "More leg room Affordable prices Snacks dunkin donut coffee Pleasant flight attendant Punctuality"
Pros: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Cons: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Pros: "The crew talked a big game. They were ready for anything, including loss of cabin pressure, paid snacks, and even a water landing."
Cons: "No water landing! I was excited to float around on a hot day, go down an awesome slide, and catch some sick waves, but come on people, we never even got a chance!"
Cons: "could not make it in time. Then we got on plane and pilot said it was an electrical problem on the flight but the generators were now up and at em again. Very hair raising ride for me - got in at 2:30 am with another hour to drive home - and I lost a LOT of confidence which I have always had in Jet Blue. I hope this is not the future we can expect with you"
Pros: "Entertainment, food, crew, and cleanliness were 100000% on point. Loved it."
Cons: "Turbulence and the flight was longer than necessary because we had to go around bad weather. Not the fault of JetBlue!"
Pros: "The seats were comfortable."
Cons: "Flight was very late leaving Chicago. We sat on the plane for quite a while (over 30 min) shut up tight with little air circulation AND no information about why we were not leaving the gate. Flight crew were not very friendly - almost "marched" up and down the aisle and barked at people."
Pros: "Adequate leg room and ability to take a carry on we if your extra charge"
Pros: "Easy boarding, friendly staff, nice choice of snacks and beverages. The JetBlue app is very useful."
Cons: "My in flight entertainment never worked. All I had available to look at was the JetBlue commercial channel showing me all of the entertainment I wasn’t able to watch. Not even the live view map worked. One of the attendants said something about resetting the system but I didn’t notice a change. I said something to one of the attendants a little later and she tried doing a reset again, but still no success. I could see other screens working fine and people were watching various programs while I just stared at a static map of the continental United States. Oh well, at least I was able to stream Netflix because of the free inflight WiFi."
Pros: "comfortable seats TV great beverages--actually get can or bottle"
Cons: "when we checked it, did not put us together"
Pros: "Seats were pretty comfortable with decent legroom."
Cons: "Plane was freezing cold, but a blanket had to be purchased."
Cons: "The flight was delayed and we would have missed our connection in NYC. So we had to cancel the trip."
Cons: "my flight was delayed for 2 hours and there was no compensation for it"
Pros: "Our flight attendant Jeramy was FABULOUS!!"
Pros: "The comfort of the seats are amazing. I was able to sleep through almost all of the flight."
Pros: "No gate, waited 2 hours in plane"
Cons: "Late boarding with little communication. Equipment failure delayed the flight after pushing from the gate. Additional delay of 10 mins one we got to the destination gate."
Pros: "Everything is ok"
Cons: "Not a thing"
Cons: "Turbulence was terrible, understand that is not JetBlue issue - wanted to note."
Pros: "You took great care of my wife who needed a wheelchair. the flight itself was delayed due to weather. I totally understand. I love the extra legroom"
Cons: "Movies didn't work and we were one hour delayed on the runway."
Cons: "flight was delayed 2 hours :("
Pros: "Crew was happy and friendly"
Cons: "Can’t think of anything"
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Pros: "Boarding system efficient. Lots of leg room. Choice of snacks. Good service."
Pros: "Entertainment on board"
Cons: "My flights was delayed"
Pros: "Gave me my refund!"
Cons: "Flight was delayed 5 times without sufficient reason. Weather was clear. Had to ask for a refund after the 6th delay. Missed an important event."
Pros: "This was my first time with JetBlue and I was pleasantly surprised with the size of the plane. It was pretty comfortable"
Pros: "Friendly staff and the on board entertainment and snacks"
Cons: "The last time I took JetBlue the flight was delayed by almost 3 hours"
Cons: "Both ways my flight was significantly delayed. Although Jet Blue sent me notices, none of those came before I was on my way to the airport."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Calm and safe, just like I like it."
Cons: "The carrots were hard and the bread was cold."
Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."
Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Pros: "Good snack selection. Crew was personable."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Pros: "The boarding was fast and very well handled."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "Snacks, cleanliness and crew"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Cons: "Entertainment app from Go Go didn’t Work."
Pros: "It was a normal flight as well expected."
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "I was given a complimentary upgrade."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Great service, nice agent friendly"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "The flight was on time and very smooth flight .. felt like you was on a private jet"
Cons: "Smaller seats for bigger guys .. not fat but bigger person.. the crew was rough around there corners .. but in all very nice people.. they have to deal with jerks who think they are king or queen and don’t have to obey any rules .."
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Cons: "Cancelled my flight because I lost one of the arms"
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Cons: "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"
Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "Not crowded, and enough space"
Cons: "My luggage was lost"
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."
Pros: "Both of my flights boarded and left a little early. This is so rare and minimizes stress."
Cons: "There were no snacks available"
Cons: "Both my arrival and departure were 45 minutes delayed and this wasn’t communicated to anyone. The screen was never updated at the gate either time and reflected the previous flights information causing confusion to people trying to make sure they were at the right gate."
Pros: "Excellent price for non-stop flight"
Cons: "No entertainment, no free snack"
Cons: "Communication was terrible. Never was able to get a receipt for the add-on charges that I wasn't expecting..."
Pros: "They waited 15 minutes for a passenger who was late getting to the airport. This caused us to miss our connecting flight and they couldn’t help us."
Pros: "I made it safely in one piece and my luggage did too."
Cons: "There was very very little room in the seats. I have never been so cramped on a flight. My knees were hitting the back of the seat in front of me even before I tried to slouch down and take a nap. The seats were also very firm. My butt cheeks fell asleep multiple times so I had to shift in my seat but I couldn’t move very far because my knees were pinned."
Pros: "Crew was nice"
Cons: "I paid for my ticket, but when I went to check in the day before my flight there were fees I had to pay that I was not aware of and had no choice but to do so. They do not offer and free carryon bag. If you pay online you have to pay an extra $30 for a carryon item or $20 for a checked bag. These fees apply to your destination and your flight home as well. On top of that, you have to pay for your seat. All in all I was not happy with my experience with sun country. I am normally not someone who writes poor reviews, but this was definitely the worst airline I’ve ever used."
Cons: "Late departure by 1 hour. Then had to wait 55 minutes at the luggage pick up in SFO"
Pros: "Everything went smoothly"
Cons: "No snack food"
Pros: "on time"
Cons: "no snacks"
Pros: "It was great overall! the pilots take off and landing (my most unfavorite part of flying) did a wonderful job."
Cons: "The seats are pretty small and I had to pay extra for my seat. What's up witht hat?"
Cons: "I’m not sure why an airline, in 2017, doesn’t have WiFi available during the flight."
Pros: "Smoothest flight in years"
Pros: "Direct flight, friendly crew, reasonably comfortable, no major delays"
Cons: "Only pay seat options 23 hours before flight. Stop fiddling with $2 or $6 seats and just charge $5 more for the tickets."
Pros: "Wheelchair assistance"
Pros: "I liked it all. It was comfortable and on time. And I had a delicious snack."
Pros: "Reasonable layover, good food options"
Cons: "Couldn't. Y the kettle cooked chips separately."
Pros: "the flight was over booked. I was called to the counter and told that I was giving up my seat for an upgrade to 1st Class. yeah!! I think I was the only person who got a free upgrade to 1st Class... so what is there not to like? made my morning...& I was a happy guy."
Cons: "no problems."
Pros: "Great service, made good timing, no issues"
Cons: "No tablets in back of seat, had to request for use"
Pros: "The plane was more comfortable than most."
Pros: "assigned behind first class so had a lot of leg room"
Cons: "not being able to check in before the flight because of not having a seat assignment"
Pros: "The crew was friendly"
Cons: "The flight was delayed by an hour"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The flight was seamless from start to finish. The flight attendants were professional, quick and personal. I highly recommend Suncountry for flights from Seattle to Minneapolis."
Cons: "trash pick up sonner and often"
Pros: "staff was nice"
Cons: "There was no power outlets on the seats and no free entertainment."
Pros: "This was my first trip using Sun Country and the departure and return flights were direct. I would use this airline again. I like their process for boarding flights. The flight staff were kind and courteous. We took off and landed safely (HUGE PLUS)! At the gate, I sat near the counter and saw how the gate staff treated customers. It was evident they cared about their job and the customers they serve. There was a minor issue when 1 of 2 wheelchairs made it to the gate. They worked hard to track down an additional wheelchair for a customer getting off a flight. They treated customers with questions and requested seat reassignments kindly and were clear and composed in their communication."
Cons: "The seat was rather uncomfortable. It was dirty and hard. I was somewhat disappointed that there were no "complimentary" snacks, but if it's meant to kee fares low, I'm all for it. I'll bring my own then."
Pros: "We arrived in Manila this morning April 11 from Minneapolis and we didn't get our luggage up to this time, they said that Suncountry didn't check in our luggage to China Airlines which is our connecting flight to Taipei. This is unacceptable to me, all our clothes and gifts are there, now we still don't know when will our luggage arrive."
Pros: "Seat Comfort & Leg Room"
Pros: "Staff was helpful. Flight was fine."
Cons: "Need to offer meals."
Pros: "Everything went smooth, we'd flown another airline for the first part of our trip and there were a lot of delays so it was nice to get home with no hassles."
Pros: "Good but the ladies giving out water were mean"
Cons: "Service on the plane"
Cons: "Slow service. Dated plane."
Pros: "Very nice humble rews, comfort sits, boarding timely and $"
Cons: "Crew was extremely rude to customers, and argued openly and loudly amongst each other"
Cons: "Air pressure in the cabin waa terrible at the end of the flight."
Pros: "Quick and easy boarding."
Cons: "The size of the seating area. I'm a big guy and don't have much room on the plane."
Pros: "Most aspects of the experience were without flaw for mishap. The entire flight was comfortable. Boarding was easy and we were not nickled and dimed throughout the trip. The luggage accommodations were reasonable and transparent."
Cons: "The flight was delayed almost an hour. Baggage service at JFK was not good."
Cons: "-four hour flight with no wi-fi?! -movie option for free? -flight attendant traffic was disjointed. waited nearly an hour and half for trash to come around"
Cons: "The flight attendants were sitting in the back forever and would not serve the cabin. Then they took forever once they started. It was like they were on so motion. Someone even tried to get a drink after waiting so long and they were shunned away..."
Pros: "Check in a breeze and staff friendly in Phoenix"
Cons: "Staff not as friendly in MN"
Pros: "The crew was very kind and checked many bags for free, and once the plane arrived, they were very efficient."
Cons: "The plane was 3 hours late and we didn't get any complimentary snacks. I travel on a budget, and only budgeted snacks to last until 11:15 pm, not 2:15 am."
Pros: "The ticket agent was efficient and welcoming. The pilot spend time personally in the cabin to welcome and inform us of the flight time. It was a quiet and uneventful, restful flight."
Pros: "The flight was inexpensive."
Cons: "We sat in the terminal way past our boarding time because the crew decided to take a photo op. That's pretty careless."
Cons: "Individual TVs, perhaps"
Cons: "Late and then mechanical issues."
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Pros: "Once we took off the flight was quick and smooth"
Cons: "Our flight was delayed from 11:55 am take off to a 1:30 pm take off."
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "All was good"
Cons: "Nothing to complain about."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Crew was great."
Cons: "Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Cons: "I will never, ever book with Kayak again"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Cons: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Pros: "On time departure and early arrival"
Pros: "Nice crew Spacious plane"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "Good time for flight"
Cons: "Tight, hot inside plane, no refreshments"
Pros: "Just a normal flight in a cramped airplane"
Cons: "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."
Cons: "They left the lights on the whole flight"
Pros: "They alerted me to problems with our flight and we switched to an earlier flight. No problems with new flight. Good service."
Pros: "Was on time."
Cons: "Not eventful."
Pros: "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
Cons: "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
Pros: "On time, good service."
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Cons: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
Cons: "The cramped space"
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "on time"
Cons: "very cold"
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."
Pros: "An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings."
Cons: "When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"