Pros: "Crew members were awesome."
Pros: "Amazing crew"
Cons: "I was able to connect to internet and watch movie Thank you"
Pros: "The crew was engaging and entertaining."
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Pros: "On time"
Cons: "Literally half of seats were being saved. UNACCEPTABLE"
Cons: "I was supposed to go to a wedding in Chicago, and leave on thursday. They cancelled my thursday flight and did not get me to Chicago until Saturday, so I missed the wedding. They strung the whole thing out by scheduling me on new flights, only to cancel those later. Total mess!"
Pros: "on time! quick, free, baggage! free snacks and drinks"
Cons: "The flight was delayed"
Cons: "If the plane had wifi"
Pros: "Super nice crew despite the late hour"
Cons: "Seats too narrow. Too many large bags carried on"
Cons: "45 minutes late due to no flight crew. Flight crew that finally showed up was short handed."
Pros: "Arrived on time, courteous crew, smooth flight, good value ."
Cons: "Healthier snacks, real milk for the coffee, more audible announcements over the PA, provide instructions and announcements via smart phones and tablets for those who have them. One passenger clearly was hacking from a cold or flu virus. Another trashed a seat and floor with nut shells and tissues."
Pros: "Crew was good. On boarding was smooth"
Cons: "It’s a 4 hours flight. Snack has to be better."
Pros: "One of the best crews we’ve flown with."
Pros: "The crew was nice and friendly. They came around multiple times offering us drinks."
Cons: "The flight was 4 hours late."
Cons: "Nice flight semi full. Crew was awesome and accommodating."
Pros: "Their sense of humor and safety first."
Cons: "My suitcase was soaked like it had been left out in the rain but my other one was dry. Delayed due to mechanical error for three hours then had to taxi back to gate for weather advisory. I was so tired that I couldn’t relax."
Cons: "Long. Delay at landing waiting for a gate"
Pros: "Crew was great"
Cons: "Delayed, uncomforted seats and no entertainment."
Cons: "Got on the plane. 94 degree afternoon so its tough keeping the plane cool. Cannot leave the gate because the engines wont start due to a faulty auxiliary power unit. So we sit and cook on the plane for 25 minutes while the engines are started manually. We were told that the auxiliary power unit was not necessary after the engines started. Flight went fine."
Pros: "Friendly staff"
Cons: "Broken bathrooms Plane delay Over crowded and no room for bags"
Cons: "A passenger got up to use the restroom while we were taxing and the crew did not stop him!!"
Pros: "On time, two bags and service"
Pros: "Special thanks to Southwest's crew, as I was traveling with a knee scooter for the first time in my life! They were super helpful, and the scooter came out each time without a scratch!"
Pros: "On time. Fun crew."
Pros: "Everyone is helpful and friendly and sometimes entertaining :) Flight was on time and smooth from beginning to end. Absolutely no complaints."
Pros: "One of the passengers was celebrating a birthday. A flight attendant asked all passengers to close the window shades and turn on call lights. We all sang ‘happy birthday’ and when the birthday girl blew out the candles, everyone turned off the call lights. Surely a birthday to remember."
Cons: "Flight attendants were sloppy and not friendly"
Pros: "That we made it home eventually"
Cons: "SW lack of communication and empathy towards myself as a 20 year customer"
Pros: "Fast flight"
Cons: "Rough landing"
Pros: "On time"
Cons: "No complaints"
Pros: "On time; quick boarding, easy landing"
Pros: "Got to the layover in just the nick of time to run to the next Southwest gate to catch my flight home."
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Cons: "No charging ports on airplane"
Pros: "The crew was very polite under the circumstances with delay."
Cons: "The fact that they boarded us push back from gate then sat for on the tarmac for a 1/2 hr."
Cons: "I would have appreciated to be able to change onto a same day set of flights for $50 like on jetblue, or even $75 like united. I was disappointed about not getting any consideration on my last two flights after two solid weeks of travel that had me on 12 flights in 14 days. So much for that legendary southwest customer service."
Pros: "The process was smooth and uneventful as is the case with most Southwest flights I take out of DTW."
Cons: "There wasn't anything I found disagreeable about the flight experience."
Pros: "Simple and easy seats too tight"
Cons: "Seats too tight and too little leg room."
Pros: "I only fly Southwest because I like the boarding process. The flight attendants are also very helpful and friendly."
Cons: "In the past, I've paid extra for early bird boarding and, overhearing chit chat while standing in the boarding line, I got the impression that those who were ahead of me neither paid the extra for the early bird or were A class or above."
Pros: "We got home, but after flight was canceled"
Cons: "Our flight was canceled and our family was split up amongst 2 flights."
Pros: "Late night flight got delayed by an hour but captain entertained the whole crew by broadcasting the critical World Series between cubs and Indians"
Pros: "Uneventful flight."
Cons: "Departure from Ft. Lauderdale delayed. No empty seats."
Cons: "Seats were horribly uncomfortable and did not recline far enough. There was barely enough room for overhead luggage storage. Flight attendants can talk about putting smaller bag underneath but if nobody's enforcing it, then useless passengers will inefficiently put smaller bags overhead."
Pros: "Southwest service is consistently good."
Cons: "flight was delayed an hour."
Pros: "The crew was very friendly. The seats were comfortable. But most of all, I felt safe on the flight."
Cons: "Nothing I can think of. Thank you for a peaceful flight."
Pros: "Crew was super sweet and helpful."
Cons: "We left the gates an hour late!"
Pros: "Seat comfort. Seats are really roomy."
Cons: "The landing was impactful; we literally hit the ground. Landing could have been smoother. We sat between runways for 15 minutes. Not good."
Pros: "Direct, smooth flight"
Cons: "Not having to pay to assign a seat! Shouldn’t that be INCLUDED in the ticket price. I know, why don’t you charge to use the bathroom? That’s next."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "Great crew."
Cons: "The air conditioning in this style aircraft is terrible"
Pros: "The crew was wonderful, attentive, and polite"
Cons: "My flight from SNA to SEA was also on Alaska ut this plane was a downgrade. No inflight entertainment in the seat back, not the relaxing pink lights, less comfortable seats. There was also an altercation between passengers in my row. Made the flight very uncomfortable."
Pros: "It was so nice to fly direct again!"
Pros: "It is always a joy to fly on Alaska. This is especially pronounced when on a long flight with multiple airlines and then the Alaska segment brings a smile to my face. Even when other airlines do good, Alaska does it better. In a word, employees. Alaskan employees always have a genuine smile and a kind word. Thank you Alaska!"
Pros: "Clean, newer plane on time with courteous professional staff. All went very well."
Cons: "Not a thing."
Cons: "We had to go back to the gate after we started the taxi to take off because some idiot had remembered he left a lithium battery in his checked luggage... The service cart kept hitting me and the attendant didn’t even say sorry or excuse me... aisles are too narrow... seats are too small. The guy next to me wouldn’t put the arm rest down because he felt to cramped, so he was hitting me with his elbow all evening... I’m just not happy, but glad to be home."
Pros: "On time"
Cons: "Late at night"
Pros: "Flight was on time-ish, no trouble really. Call center folks were great."
Cons: "Our original flight was cancelled with no explanation. My girlfriend was notified of this and I was not. When I called to get my flight details I was informed that I was to fly out on a completely different day instead. After explaining that there was no chance of that happening, the call center rep was happy to help. The flight was now an American Airlines flight booked through Alaska. About 3 days before our flight we both received calls from American saying that they did not have our passenger information. Apparently Alaska just didn't transfer that over. We also now had two confirmation codes as the returning and connecting flights were still with Alaska. Once we got to the airport on the day of I was able to print my American Airlines boarding pass, however I could not print my Alaska boarding pass on neither American nor Alaska's kiosks. It was a redeye flight as well so there was no staff at the check in counters yet. We ultimately did get to our destination, but it was such a completely unnecessary headache to get there."
Pros: "Overall I would say I was pretty impressed with Alaska, their crew and their service. I would say that the part I most enjoyed about your flight services was the gogo inflight internet. On my iPhone 6 it worked perfectly and i happily enjoyed multiple free movies on my flight. My wife did experience some troubles connecting with her LG 6. Hopefully as you go along you will continue to work to get better support for all phone types."
Cons: "I think mostly it is because the world has become so allergy sensitive that these things must be avoided at all cost, but I'd say my least favorite part about the flight was the inflight "snack" service. I don't know where these biscotts came from, but I miss the old days of peanuts and pretzels. I will commend you that the drink cart came around 2 times during our flight. I think that is great. But the drink cart was definitely missing Dr. Pepper."
Cons: "I was asked to gate check my bag, which I did. Then waited an hour on the tarmac while they “rebalanced the baggage” which turned out to mean “taking 60 bags off the plane and leaving them.” They didn’t ask for volunteers or even tell us until we got to baggage claim and our bags didn’t show. The carryon I was asked to gate check will now be held at least 24 hours. Totally deceitful and unprofessional."
Pros: "Boarding was extremely easy and the staff was great."
Cons: "They ran out of breakfast food really fast. And it being an early flight it was very upsetting."
Pros: "The weather was exceptionally bad with very low visibility and lots of turbulence. I don’t know where they found this magical pilot - he managed to navigate the turbulence and land on a dime beautifully. Well done Alaska Airlines. And give that pilot a raise!!!"
Pros: "What sets this airline apart from the others is its aircraft. Charging stations, inflight WIFI and the free movies is excellent. I will recommend to any one I know who flies!"
Pros: "All generally went well"
Cons: "No free beer or wine :("
Pros: "The seating was comfortable. The flight crew was very customer focused and pleasant. I was wry impressed and would fly with this airline again and"
Pros: "Love your service so much. Thank you."
Pros: "Ease of their app, upgrading to different seats, polite flight attendants and pilots that made a flight 30 mins behind schedule to being 10 mins ahead of schedule. Well done...."
Cons: "Seats were not comfortable, could use a little more padding."
Pros: "I felt safe and it was a smooth flight."
Cons: "My seat didn't recline back because it broke on 23C"
Pros: "Trip. Was pleasant and uneventable."
Cons: "Having to take luggage with you everywhere. Would love to check baggage but can't afford..."
Pros: "As above. Great service, everyone was really nice."
Pros: "Friendly, on time"
Pros: "Great service, smooth flight and I'm time."
Cons: "The two tiny cookies were way too wimpy for such a long flight. There should be at least a protein offered for free to all passengers."
Pros: "I try to book Alaska when I can, they have good leg room for a taller person and their baggage fees are not outrageous like Spirit. You can tell the crew is not completely miserable doing their jobs and treat you like a human most of the time."
Pros: "Crew was the best-helpful and sincere and efficient"
Pros: "The was perfect! Flight attendants were awesome thanks for the great flight !"
Pros: "Not much"
Cons: "1st flight late due to mechanical. Missed connection. 3 hour layover Portland. Boarded flight mechanical problems, back to gate deplaned. 45 minutes later reboard. Worst trip ever."
Cons: "Work on your website! Logging in was a huge hassle because of several reasons I don't feel like getting into now."
Pros: "Florida got hadgood leg room."
Cons: "The barcode at auto check in did not print out so I had to go to the main desk. No one was available until 12:30 for a 2:45 flight. The flight was late and they did not explain why. There were no outlets to plug devices in even though the flight info bragged that they did. On my flight to St. Louis there were also no outlets on that flight. I used to love Alaska airlines, but the quality has dropped."
Pros: "Direct flight, crew to Stl great, to Pdx average"
Cons: "No suggestions at this time"
Pros: "They were kind, considerate and friendly."
Pros: "Flight crew were very informative and very kind. The"
Pros: "Boarding was a breeze and the the staff was friendly and made sure things were well taken care of."
Cons: "The in flight special meal there was only a select number of them on board so by time the cart got to me they were sold out. Come on Alaskan should've had enough for everyone."
Pros: "Comfortable seating, loved the charging port on seatbacks, kind staff."
Cons: "Could've used more options on the entertainment website, or at least shown a movie for everyone"
Cons: "You failed to inform me that Alaska no longer offered the original flight from Eugene to Portland, so I had to buy another flight the next day and ended up being late for a family gathering for thanksgiving. The Eugene airport was extremely helpful but your service has been horrendous. I will no longer book through a 3rd party. I know this is the wrong flight I'm commenting on but your poor service equates to my poor feedback."
Pros: "Alaska is my first choice between Burbank and Seattle but I go all the way thru to Bellingham and the trip between Seattle and Bellingham costs more than the first leg so I generally take a bus to Bellingham from Seattle. Wishing that last leg could become more affordable."
Cons: "Taking the bus from Seattle to Bellingham but the price differential is equal to another flight to Los Angeles so Seattle so I can't justify the cost."
Cons: "Ran out of the food I wanted to order"
Pros: "Crew were all markedly genuine. Not just polite or courteous. They all came across as interested in our comfort and safety. When one of the ground crew came into the boarding ramp from outside to hand some supplies off to a flight attendant he even said good morning to everyone. I didn't eat the food or use the entertainment because I had both covered, so I gave them 3 stars."
Cons: "Boarding process was a little hard to understand. It seemed like it might be from back to front--which I thought made some sense. But others seemed a little confused too. If there was a way to make it clearer to all that would be great. Like boarding groups explicitly outlined in print based on your seat number or something."
Pros: "Space on plane and staff"
Pros: "Everything was great"
Pros: "I travel with a fragile instrument, and everyone was helpful in ensuring that I stowed it safely."
Pros: "The flight attendant was very attentive to our needs while traveling with 2 small children."
Cons: "The entertainment offered was very limited for a 4 hour flight."
Pros: "Very clean, kind w mask instructions, like boarding back to front"
Cons: "Zero PPE or social distancing by crew"
Cons: "No option to watch movies"
Pros: "The entertainment"
Cons: "Departure times"
Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "Nothing horrible service"
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Pros: "yes crew were very good"
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "At least one hour late"
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Pros: "Video access"
Cons: "Too hot, too crowded"
Pros: "Nice flight attendants"
Pros: "Gluten free snacks, hooray!"
Cons: "Flight delayed 2 hrs"
Pros: "Once we hit the coast we skirted down the coas of Florida which provided a spectacular view. The approach and landing at Key West airport was thrilling and absolutely perfect. We’ve flown Delta many times but this was our first but not last time to Key West."
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "spacious comfortable seats"
Cons: "I waited in line at Virgin Australia for 35 minutes only to be told that I was actually on a Delta flight even though my itinerary said Virgin Australia. good thing I was early to airport or I would of missed my flight because I had to go find Delta check in"
Cons: "Customer service over the phone is the worst. 30 minutes for them to pick up and then get transferred to a very rude representative."
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Cons: "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Cons: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Pros: "I loved that the plane was equipped with televisions. I have a hard time watching a movie on my hand held device."
Cons: "That an international flight didn't allow free luggage and that liquor purchased at the airport could not be consumed on the plane."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
Pros: "Great Service and amenities for a great price!"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "Westjet's employees were very pleasant and helpful."
Cons: "Delta told us we were flying out on a Delta flight, and gave us a Delta flight number. In reality it had placed us on a Westjet flight without telling us, and we had no idea we were to check in with a different airline. And because Delta unilaterally changed our flight time without telling Westjet, we were unable to check in online and were later told that we were booked on the wrong flight by Delta. Delta's communications with us and with Westjet were deplorable."
Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Pros: "It was a very new plane. The crew was great!"
Cons: "Baggage fees, no direct VERY CRAMPED! Thank God it was only a 45 minute flight. Anything longer and we always fly Jet Blue."
Cons: "The gate was so far away for a flight that takes 29 minutes."
Pros: "Seats were good, leg room ok"
Cons: "Check in desk wasn’t labeled with Sun Country. It said Canada Air. Nothing posted about needing to get a departure tax prepaid."
Pros: "Nonstop flight."
Cons: "Seats are a little tight."
Cons: "It took 45 minutes for baggage even though it was after midnight and very few planes at the terminal."
Pros: "Crew was professional, courteous and kind. No issues on the plane."
Cons: "WiFi did not work for me to watch the on board entertainment, but not a dealbreaker for me."
Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."
Cons: "Less time on the tarmac. Spent at least 40 min, 20 each side just sitting."
Cons: "Not a big Sun Country fan. No App!?!?"
Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Cons: "Let’s put it this way I’ll never fly Sun country again."
Cons: "TV and music would be nice."
Cons: "Don’t advertise onboard WiFi/entertainment if you don’t have it"
Cons: "Entertainment app/WiFi was down. Apparently a know issue on this plane for over a week. Staff didn’t announce, you had to ask."
Pros: "Easy check in and boarding. Nice crew"
Cons: "You have to pay to choose a seat with suncountry, which I chose not to do. Also have to pay for food, which I did not do so unable to attest for the quality"
Pros: "We got our luggage quickly."
Cons: "Wish it wasn't so expensive to carry on my luggage."
Pros: "Boarding process is good. Probably a little faster with fewer carry-ons."
Cons: "I get so angry every time they introduce a new fee. You pay a fee now for carry-ons because it's slowing down the boarding process? That's only because you started charging a fee for checked bags! And every single seat option costs money? This is ridiculous! I do whatever I can to fly Southwest and get upset every time I have to fly one of these fee-for-everything airlines. Why not take crappy Spirit airlines at this point? And the seats feel smaller every time. I'm only 5'7" but my knees are against the seat in front of me. My husband is 6'8" and has no choice but to pay another crazy fee to have a couple more inches of space."
Pros: "Best landing in my 20 years of flying."
Cons: "The plane crew were great but the check-in crew were not professional. The plane was late and they didn't provide an ETA...on both flights. When the plane was delayed going out of SFO, they didn't say anything until 30 mins after we were supposed to fly out. As passengers, I know we are not in charge of when the plane will arrive and when we can board...that's obvious. BUT the check-in crew should have that information and should be able to communicate (approximate) wait times to us. That's all... :)"
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Pros: "Staff, easy boarding."
Cons: "Uncomfortable seats"
Pros: "Very pleasant. Good service. Comfortable. Clear communication given by the attendants and crew. Helpful. Keep doing what you are doing. Don't change a thing... and I'll see you again for all my future flight needs."
Cons: "Seats are too small"
Cons: "It delayed for 3 hours"
Cons: "We had a bag they allowed going one way but the return they charged $25 to check it."
Pros: "Flight took off and landed on time. There was a beverage service."
Cons: "Ticket counter was understaffed and staff that were there were slow. Strangely, no kiosk at which to print boarding passes so some people were in line just to print a boarding pass, which made the wait even longer."
Pros: "The beverage service and the smooth flight. As well as updates by the captain:)"
Cons: "A little cramped in the seat but not to bad, overall very nice flight:)"
Cons: "when it came time to check in online I wanted to choose the seat but i was unable to your sight kept telling me it was unavailable.. was pretty disappointed that my sister and i had to sit apart from eachother on the way to Phoenix."
Cons: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."
Pros: "Desk people were terrific. Everything was on time. Check in went smoothly."
Cons: "I wasn't offered any refreshments"
Cons: "flight delayed and no communication at all about it"
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "The crew was nice."
Cons: "Food and entertainment you had to pay for it when in othet airlines food and entertainment is already included. Also, as far as carrying- on luggage and additional luggage your policies are confusing."
Cons: "I purchased round trip tickets in July to attend my Grandsons 2nd birthday allowing ample time to make his party, but our plane got diverted to Great Falls ,MT. We had to wait 6.5 hours for them to send another plane and crew. Needless to say, I missed his party and all they gave us was a sack lunch and a $100.00 ticket voucher. I also called customer care and they were going to look into it and call me back. I still haven't received a call back. This was a very upsetting ordeal."
Pros: "Smoothest flight and landing I've ever been on!"
Pros: "Price of tickets"
Cons: "Smells on the plant"
Pros: "Bumped up to row 4"
Cons: "Hard to reach restroom."
Pros: "I really liked that those without carry on luggage could board first. That seemed so much better - I could walk on the plane and sit down instead of waiting for 6 other people struggle to put their carry on luggage in the overheads."
Cons: "I have never been so cold on a flight. I thought I was going to loose feeling in my feet. I had to put on socks and stuff my feet in my carry on under the seat in front of me. I had to warm up my shoes between my legs before putting them on to disembark."
Pros: "We got a terrific fare on this flight. The airline also offers convenient flights. We really appreciate non-stop flights. The staff members we encountered were courteous and efficient."
Cons: "In this age of uncomfortable air travel, the seats seemed especially small, but this is a subjective comment. We did not measure them."
Pros: "I thought the flight attendants (a gentleman in first class, also a woman for the first part) were perfectly lovely. I always feel a little silly asking for things, but I never felt like I was a burden. The gentleman was very pleasant and thoughtful (he was reluctant to wake my husband to put his seatback up before landing), and the food was surprisingly good."
Cons: "Right above my seat in 1A, the luggage bin above me was coming apart at the seam, and something gunky seemed to be coming out of it. There was some dampness on the wall in front of me. Also, the part my husband and I both lamented was the fact that being in the first row, we couldn't have bags at our feet for landing. Which we COMPLETELY understand and are happy to comply with. However, the luggage bin directly above us should have been empty and available for us to use. That was not the case, since the flight attendants used those two bins above the FIRST two rows, on BOTH sides of the aisle for their luggage. We had to put our bags above the third row, so that upon departure, we had to excuse ourselves through people standing in the aisle and hand our luggage back up to the front. It's annoying to us and annoying to people in the 2nd and 3rd rows to have us jostling past. The flight attendants should have a special closet just for them, not taking up valuable real estate for guests' luggage. OR, the flight attendants should use the back of the First Class luggage compartments, since they will be deplaning after us anyway. Just a thought. Please consider. Thank you! Sincerely, Emily Grosso"
Pros: "Crew are very pleasant and helpful."
Cons: "Cheeseburger is not very tasty."
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "The crew was very friendly and the flight from take off to landing was smooth."
Cons: "I didn't pay attention to where my seat was and ended up in the row in front of the emergency exit row and due to this my seat couldn't recline."
Cons: "Argued with The stewardess. Embarrassed me. No wheel chair like I called ahead in time for. Just horrible. Never flying this airline again!"
Pros: "They let us sit in the exit row to & from, therefore we were able to board right after first class."
Cons: "This is not Sun Country's fault, just FYI, that MN/STP has TWO rental car returns for the TWO terminals, so use the same one from which your flight departs..."
Pros: "I like the staff, the clean planes, the on time service"
Cons: "I fly Sun country all the time (every month) and I do not have any negative experiences."
Pros: "food was good"
Cons: "the seat was very uncomfortable"
Cons: "I really don't understand how such a renowned airlines company can leave without even waiting for the customers who have booked ticket. I got delayed by 1 min and I was not given a seat in the flight and told that my seat was given to someone else. It's pathetic and was really disturbing. I was made to wait 6 hours in airport to catch the next flight. I'm highly dissatisfied and would never prefer the airlines again."
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Pros: "I requested two drinks during beverage service and was pleased to get them both, plus extra napkins to keep it from sliding on my tray. The staff was kind and professional. I got a window seat despite my not being able to choose my seat in advance of my flight due to my booking through a third party."
Cons: "My seat was in the back row and didn't recline. The landing had turbulence that made me nauseated. They had video players you could rent for entertainment, but nothing was free including the food. We didn't even get peanuts."
Pros: "Arrived early all aspects seamless"
Pros: "Fantastic crew"
Cons: "Great trip"
Cons: "The plane departed 1.5 hours late due to crew issues."
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Pros: "Good service and great customer service"
Cons: "App functionality"
Cons: "American airlines needs to improve their inter hub options"
Pros: "Was not long enough"
Cons: "Boarding at Heathrow is horribly inefficient."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "Great flight"
Cons: "everyone was friendly"
Cons: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Everything was good."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Cons: "Delayed flight, multiple gate changes"
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "Full flight, crew worked timely"
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "Crew was great. Boarding was quick. Food was good."
Cons: "The entertainment on a cross Atlantic flight was not family friendly. Playing 'Dark Knight Rises' and 'Guardians of the Galaxy' while my 6 year old is on the flight is not appropriate. While I didn't let him listen to the program, he could still watch violent scenes I would not allow at home. There are plenty of family friendly good quality PG or G rated movies that appeal to everyone. Would it be too hard to get individual screens in 2017?"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Pros: "Arrived early. Smooth flight."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Pros: "On time"
Cons: "All well"
Pros: "On time. Friendly."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "We fly from London to Dallas and Dallas to Albuquerque but we miss our connecting flight because of the delay leaving London and because of weather. So we got mid sets from Dallas to Albuquerque."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Good flight."
Cons: "A little crowded"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Pros: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."