The flight from ORD was fine. The seat entertainment allowed the miles to fly by. Good selection of new and older movies as well as TV shows. Lots of different music to choose from. Ability to charge electronics a big plus. WIFI worked fine.
After about 4 hrs into flight seat started to get uncomfortable. KEF is a crazy airport. Absolutely no rhyme nor reason to it. You will have to experience it for yourself.
I was happy to see the blankets and pillow on my seat. They had a good variety of movies and tv shows to keep me entertained.
I was surprised that there were no snacks whatsoever (complimentary) on such a lengthy flight. I would think think that a least a bag of pretzels or something to that effect would have been without charge.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
Flying with a Captain with this being his last flight after 45 years flying for Icelandair.
Would love to get a photo of him in front of a Icelandair jet or in the cockpit as a remembrance of my
first trip to Iceland and the captains last flight. Could that be arranged ?
James Peszek
1540 Falcon Drive
Wheaton, Illinois
60187 USA
I'm not a big guy at all but it was immediately evident that the seats are pretty narrow.
The crew was so nice, the plane and the technology were very good.
The ear-phone jack didn't work at my seat and there was no free food, which was not clear to me on my ticket or when I booked. I'm sure the food that people did buy was delicious.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
We checked in at O'hare 3 hours prior to the schedule departure and were told the flight was delayed 2 hours. We inquired because we would miss our connection in Iceland (only an hour layover). The check-in crew assured us that we would make time in the air and the connecting flight would wait for us. We did NOT make any time in the air and when we started landing (2 hours late), we checked with the on-board crew, who again, promised that the connection would wait.
When we got off, they had NOT waited. We went to the desk and found out we had been rebooked for a flight 6 hours later through Frankfurt, which put us in Brussels 10 hours after our original arrival. We lost an entire day of hotel, tours, etc that Iceland air had no intention of compensating us for. Additionally, even though we had 6 hours in Iceland, our bags were NOT re-tagged, so we had no luggage after our very delayed arrival in Brussels.I will be placing a formal complaint with the EU customer protection agency for this.
Additionally, there was no food on board (for a 6 hour transatlantic flight!), they weighed our carry-ons and made us check them in (and then lost it, leaving us with no clothes) and the seats were the most uncomfortable seats I've ever encountered on a plane.
I would NOT recommend Iceland air to anyone and will never fly with them again. Awful experience of 24 hours of being lied to, deceived, and misinformed.
nothing was exceptional at all. people were polite enough
almost everything.
-charges for every little thing.
-rules and regulations changed after boarding. so our contract was not really honored in good faith.
-old plane.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost.
The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence.
The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance.
The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?)
The flight attendant woke me up to shove a food tray that I didn't want.
We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell.
The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
email
and someone from our team will get back to you promptly.
¹
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.
Air France
Delta
Icelandair
KLM
WOW air