Find Cheap Flights from Chicago to Reykjavik Keflavik Intl (CHI - KEF)

Delayed many times and didn't even bother to let us know just kept us sitting at the gate. Over 30 of us missed connecting flights no refunds were given! They provided no food as apart of the long flight. One of the worst experiences I have had on a flight.

They charge you extra for checked and carryon baggage. Also notice that the weight for checked bags is 10% less than most airlines. They also charge extra for nearly everything else. No meal. Pay for snacks and drinks. The overall cost for this flight was not a value. The crew was friendly but my bag failed to get transferred in rejkevik so I went a weekend without my extra clottes and toiletries.

The flight from ORD was fine. The seat entertainment allowed the miles to fly by. Good selection of new and older movies as well as TV shows. Lots of different music to choose from. Ability to charge electronics a big plus. WIFI worked fine.

After about 4 hrs into flight seat started to get uncomfortable. KEF is a crazy airport. Absolutely no rhyme nor reason to it. You will have to experience it for yourself.

I was happy to see the blankets and pillow on my seat. They had a good variety of movies and tv shows to keep me entertained.

I was surprised that there were no snacks whatsoever (complimentary) on such a lengthy flight. I would think think that a least a bag of pretzels or something to that effect would have been without charge.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

Late

Late

cheap(?)

everything - absolutely no frills

Flight attendants were friendly, but they only had limited resources to work with.

Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best...

Flying with a Captain with this being his last flight after 45 years flying for Icelandair. Would love to get a photo of him in front of a Icelandair jet or in the cockpit as a remembrance of my first trip to Iceland and the captains last flight. Could that be arranged ? James Peszek 1540 Falcon Drive Wheaton, Illinois 60187 USA

I'm not a big guy at all but it was immediately evident that the seats are pretty narrow.

The crew was so nice, the plane and the technology were very good.

The ear-phone jack didn't work at my seat and there was no free food, which was not clear to me on my ticket or when I booked. I'm sure the food that people did buy was delicious.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

The food was good, the service was excellent, and we had achance to sleep.

Nothing

I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.

If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.

I was surprise that economy class has to pay for their food on transatlantic flight

The check- in and on- board crew were pleasant

We checked in at O'hare 3 hours prior to the schedule departure and were told the flight was delayed 2 hours. We inquired because we would miss our connection in Iceland (only an hour layover). The check-in crew assured us that we would make time in the air and the connecting flight would wait for us. We did NOT make any time in the air and when we started landing (2 hours late), we checked with the on-board crew, who again, promised that the connection would wait. When we got off, they had NOT waited. We went to the desk and found out we had been rebooked for a flight 6 hours later through Frankfurt, which put us in Brussels 10 hours after our original arrival. We lost an entire day of hotel, tours, etc that Iceland air had no intention of compensating us for. Additionally, even though we had 6 hours in Iceland, our bags were NOT re-tagged, so we had no luggage after our very delayed arrival in Brussels.I will be placing a formal complaint with the EU customer protection agency for this. Additionally, there was no food on board (for a 6 hour transatlantic flight!), they weighed our carry-ons and made us check them in (and then lost it, leaving us with no clothes) and the seats were the most uncomfortable seats I've ever encountered on a plane. I would NOT recommend Iceland air to anyone and will never fly with them again. Awful experience of 24 hours of being lied to, deceived, and misinformed.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost.

No complaints.

Nothing really

The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.