Great flight experience. The food was good. The wi fi didn’t work…but I had a book so I was good. I left my drivers license and credit cards on the flight and got zero support in trying to get them back. Leaving them on the flight was my fault. Wish their was a human that could have just helped. But that was on me for leaving them. The flight was excellent. Thank you.
Movies did not stream smoothly, mostly not watchable because of frequent buffering. I switched to reading my eBook and the USB charging worked well.
I like that my ticket came with a seat (no extra fees to get a seat). The online check-in process is not designed to trick you into upgrading. I like that passengers are allowed a carry-on at no extra charge. The economy seats had reasonable leg room (6’1”) and comfort. I will choose Alaska in the future!
Pros: "Crew was very nice."
Cons: "Consistency - nuts on way to Chicago were warm while on way back cold."
Pros: "First class was A+"
Cons: "Not a thing"
Cons: "The plane was VERY hot - uncomfortably so."
Cons: "A little more room."
Pros: "Everything was smooth"
Pros: "It’s not American, United, or Delta."
Cons: "The Gogo Internet access was much worse than non-existent, causing me to pay and waste literally hours trying to get a single flight search done on [This idiotic form is broken—the search engine that starts with “Kaya”], and now I have to waste more time and effort to demand a refund from Gogo."
Cons: "No problems on the flight."
Pros: "I slept the entire time."
Pros: "The crew did very well. The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable."
Cons: "The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable. The bathroom was too narrow."
Cons: "I really wish you guys told me that in permium seating that the snacks you guys offer had nuts. You guys up sold me by telling me how much I'm going to enjoy the free drinks and snacks on the phone. So I said screw these people seemed nice and not pushy. Very upset that this wasn't giving to me."
Cons: "We sat onboard for two hours not being told at first what the holdup was. We were then told there was an issue getting a motorized wheelchair stored in cargo. The only indication about the delay was this. If a customer is traveling with this need I would presume the airline knows in advance so why was it a problem and a surprise which delayed a plane full of people for two hours. People missed connections etc. Not good! And barely any updates"
Cons: "2 hours late, with no response as to why."
Pros: "Fast, smooth flight"
Cons: "I gave food a one star because there is none. N/A"
Pros: "After the purchase, Alaska is using Virgin planes, which are very nice - comfy, well appointed, and with the fun lighting."
Cons: "This is the second time in 3 flights with Alaska that they’ve bumped my seat at boarding time from a nice aisle near the front to a window near the restrooms. I’d gladly have volunteered if asked, but they didn’t ask. This most recent flight, the beverage service was extremely slow - it took nearly an hour for them to get down to my relocated seat. By then, it was nearly time to land, so I barely had time to finish. I’ve noticed the cups are smaller now as well. I usually fly rather than drive for the holidays, I think I’m done with flying."
Pros: "I got home"
Cons: "sweltering temperatures when boarding; delayed departure"
Pros: "Everything went smooth and was great besides the boarding."
Cons: "Boarding seemed to take quite quite awhile, not sure what the deal was but once we were boarded they kicked it into high gear"
Cons: "Delayed departure. I was offered drinks at first then last third of flight was left with dirty glass too long."
Pros: "The staff and crew were fabulous! The choice for viewing movies and/or TV shows was wonderful! I'm looking forward to flying with them again very soon!"
Pros: "Excellent take off and landing."
Cons: "They had ressigned seats and put me in the middle of a full row, in front of the emergency exit, so the seat would not recline. The head rest was made for a tall man, and its position made me lean forward until my neck hurt. The movie selections were good, but the earphone jack didn't work well enough to hear the dialog. They let me move to another seat and the earphones didn't work there either. After trying two different earphones they concluded the jack was bad. Also the seats were smaller and there was less leg room than the Alaska flight going out."
Pros: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Cons: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Pros: "Liked how the flight was smooth."
Cons: "Wish there was free in flght snacks."
Cons: "Auxiliary generator broken so plan got hot very quickly. Flight was 2.5 hrs delayed due to another mechanical failure. And then once we were in air they generously notified us that the WiFi was broken. Utter garbage."
Pros: "Plenty of leg room, comfy seats, plenty of overhead storage, and really friendly crew."
Cons: "I understand having a bigger food selection may not be easy but maybe a little cheaper would be nice"
Pros: "Early boarding"
Cons: "Plane was late no food, no blankets and screwed up checking my bags to Bangkok."
Pros: "Liked the seats. Liked the service. The food on my previous flight HX60 was better."
Cons: "Flight was delayed. Other than that, nothing to complain about. Like I said, ordinary flight."
Cons: "Only beverages. Perhaps a little something, like nuts"
Cons: "When two tickets are purchased together I expected seats to be assigned together as well. Apparently this doesn’t happen when booking through a third party site. My husband and I were assigned seats late and in different rows."
Pros: "Crew was very nice"
Cons: "Flight was over booked by about 15 people. Barely got a seat, and it was the middle seat in the very back of the plane. I bought the ticket and picked a seat...it shouldn’t be that hard to be able to board the plane and get a seat. Will likely not fly with them again. Don’t want to risk not being able to get home when I need to."
Pros: "The food order concept"
Cons: "No food, not even snacks, despite the long fligjt"
Pros: "It was excellent. They even waived the baggage fee!"
Pros: "Partnership with Virgin. Drink orders."
Cons: "boarding process didn’t go by the script and was a mess"
Pros: "Ummm...I bought a ticket on Alaskan and it ended up being a Virgin aircraft."
Cons: "There wasn’t a power outlet at my seat."
Pros: "First time on Alaska. Great experience."
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Cons: "Reading lights did not work. Fortunately I could move"
Pros: "I didnt eat so I am not sure regarding the food quality and i didnt had a headphones so i couldn't enjoy the entertainment."
Pros: "Nice movies Comfortable seats"
Cons: "Noisy air con Seat not reclining Headphone jack not working No storage space"
Pros: "This was a completely booked flight during Xmas week, and the flight was delayed an hour. Alaska Air did a great job of accommodating these difficulties. When I checked in online they had a notice asking if we would volunteer to check bags for free because they knew overhead space would be tight. Once the flight was underway they announced they'd been able to reroute to save us some of that time. And the Alaska Air/Horizon connecting flight was also delayed, most likely to accommodate this large flight. The aircraft is wonderful--the plugs for devices at every seat plus free entertainment piped to our devices really helps to pass the time."
Cons: "Person announcing the boarding needs some enunciation lessons. She spoke too quickly and on top of (or below) other announcements and even kept talking when she was doing something beneath the podium, so no chance to read lips."
Pros: "It was quick and easy."
Cons: "Wasn’t given the opportunity to choose my seat and was put in last row."
Pros: "The seats were comfortable"
Cons: "The QR code on the phone boring pass was wrong and the bar code printed boring pass would not scan. Alaska's staff took care of it, but it was a pain."
Cons: "I requested a bag of ice because I had intense sciatica pain. I think it was caused by the hard seats, The bag of ice melted, and because it did not have a double bag the water leaked causing me to get all wet. I requested a towel and got a pack of paper napkins which were not enough to dry anything at all. I was told by staff that there were not any real towels on board. I think this is a serious problem. All this made the trip unpleasant and I got off the airplane all wet. All my clothes and coat were very wet.' Marta"
Pros: "Alaska Air is a breath of fresh air in light of the recent problems with United and American Airlines! The attendants were not weary, bored, angry, absent, arrogant or any of those off-putting attitudes. Out of SFO to PDX, one sparkling voice announced: Well folks, let's get this party started!", which brought chuckles ruffling througth the cabin! And, ipso facto, there was a party atmosphere from takeoff to landing at PDX. Her attitude set the tone through some bumpy spring weather. Another her 'day' started at 2am from somewhere before SLC. This was a woman who was so outside the norm for her here-to-fore perceived position that she didn't feel the need to perform her duties with a stoic, reserved, stick-in-the-mud presentation, that I was immediately drawn to her and we had great repartee! Lynne Ledingham, flight 743G SLC-PDX. BTW, my Alaska vacay started at PDX two weeks earlier on a flight to SLC, so I flew Alaska all the disjointed way! I will always choose Alaska in the future and have told everyone I know that Alaska is a very bright light in the travel industry and I hope it never goes out!"
Mediocre food in First Class, I had better food in Economy.
Great flight attendants. Super smooth & beautiful flight.
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
Double booked for my seat, got put in a seat that was smaller and towards the back. Uncomfortable seats, air was insufficient, wifi stopped working for over an hour.
Flight was delayed and gate was really busy and no where to sit. Overall the flight went well.
I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received.
Really accommodating staff, and on flight amenities. I would fly with Delta again.
Pros: "Very friendly thank you!"
Cons: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Cons: "Bad social distance"
Cons: "Rude crew. Dirty plane."
Pros: "of everything"
Cons: "Nothing, all right"
Cons: "My first flight (leaving very early in the morning from Burlington VT was delayed several hours because a ground crew member forgot to put the heater on the plane the night before. Because of this delay I missed my connection and instead of arriving in San Fran at 10am, I arrived at 6pm and missed the whole first day of my trip and was exhausted cause I got up at 3am to get to the airport to a frozen plane that was not ready to fly for a few hours during which I could’ve stayed in bed."
Pros: "Excellent crew and clean aircraft"
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "The bathrooms smelled every time someone opened the door. Febreeze, please!!"
Pros: "Service by crew. I was flying economy but it was par to business class."
Pros: "Very comfortable, no complaints."
Pros: "The guy announcing the boarding was a hoot! Great sense of humor."
Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Cons: "At least one hour late"
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "That it got me home"
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Everything went smoothly - very happy"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Cons: "late leaving, arriving and taxing."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Pros: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "Flight was delayed by 2 hrs. Annoying!"
Pros: "What an easy flight. Run very well!"
Cons: "The crew seemed a bit tired, but it’s the season"
Cons: "Force me to take a bad seat"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Cons: "Flight was delayed over an hour resulting missing connecting flight"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
This flight didn’t happen because my first flight was late and American did a horrible time of mitigating that delay and potential missed connections.
overall not bad but the person who was speaking on the mic after the pilot spoke way too loudly, mostly repeated what pilot had said sounded like he liked to hear himself talk I would highly recommend stopping this process
Never again will I fly American!
It was hot af. The flight attendant was incredibly rude, in addition to waking me up 2x to keep getting things out of the bin over my seat without a courtesy apology or anything. I hate flying American.
Pros: "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
Cons: "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Pros: "The Crew was amazing The seat was not comfortable at all Had a broken back rest"
Cons: "Fix the seat Broken back rest aren’t comfortable"
Pros: "Before boarding, which was late, the crew called me to the podium twice to ask me to give up my aisle seat which I had pre-booked, each time losing me my seat in the crowded waiting area. The flight arrived in SFO two hours late."
Cons: "The flight could have been on time and the boarding crew could have been considerate."
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Pros: "The crew was fantastic and everything about the flight made it feel like how flying is meant to feel!"
Cons: "With a long flight seat space is always a concern, I was fortunate to have an empty seat next to me so I was comfortable, if had someone next to me I know that comfort level would have dropped considerably."
Pros: "Crew were very helpful"
Cons: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
Pros: "The crew was amazing but I was on a United flight since American was late leaving Athens. AA booked me on a later flight from Chicago to San Francisco on United. They issued separate inside seats for my wife and I. United showed me their kindness by putting us together in economy Plus."
Cons: "I don't blame American for being late but putting me on a United flight and splitting up my wife and I seperate seats was a little under the bar."
Pros: "On time. Fast boarding. Comfortable seating."
Cons: "almost an hour late - and no explanation. First class was about equal to Jet Blue regular class but without seat power."
Pros: "The seats were decent for a domestic flight. Everything was timely."
Cons: "More food. Better entertainment."
Cons: "if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Everyone was nice and it went smoothly!"
Pros: "Everyone was so nice and I appreciated the chance to pre-board with my toddler! Thank you."
Cons: "Delays, seats are cramped and uncomfortable"
Cons: "Never made it to Chicago, rerouted through Washington DC."
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "Crew was very nice Flight was very comfortable"
Cons: "Mediocre snack/meal"
Cons: "Lateness, seat comfort and gate checking a duffel bag"
Cons: "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."
Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Pros: "Quiet flight"
Cons: "Very old plane with zero on board entertainment. Seats in front of exit row barely recline."
Pros: "When the lettuce looks like the salad you forgot to put away last night you know it has been around and about too long! Pity!"
Pros: "Everything went very smoothly and the entertainment was quite good. New movies, international films, and games kept me happy from boarding to landing."
Cons: "Nothing to complain about really. I thought that the flight attendants did a great job."
Pros: "Flight was on time."
Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."
Pros: "*finally* getting rebooked"
Cons: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Pros: "The row I was in was spacious, I'm glad that I paid extra to move closer to front of plane and then paid extra to get an earlier boarding. I would recommend seat 13C for these types of flights. Legroom was good and I was comfortable."
Cons: "The entertainment program was a bit glitchy towards the end of my flight, but I slept inside. Maybe check all screens and such because it wasn't really registering when I would push the buttons."
Pros: "See above"
Cons: "See above"
Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
Cons: "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Cons: "Again American Airlines was LATE. It was boarding time and no agent was at the gate. 10 minutes past boarding time the screen shows that the flight is delayed 25 minutes... but wait, there is still no plane at the gate! After 45 minutes the plane arrived, again had to be "cleaned" and prepared for flight back to SF. Customers were told the flight was delayed because Air Traffic Control issues in SF, but there was no plane in sight... Again I felt we were being lied to. The plane was filthy with garbage everywhere still. I will never fly American Airlines by choice!"
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Cons: "Lovely flight, but onboarding groups were a nightmare. Given the chaos, they started forcing bags to be checked early."
Pros: "Good communication"
Cons: "I don't understand why you boarded the flight when it seemed you knew there would be a delay to take off to SFO. We boarded only to learn we would sit at the gate for 30 min and the wait on the tarmac for anothe 40. Why not just delay the flight an board an hour later? It would have been a lot more comfortable in the terminal."
Pros: "The snacks are good and the seats are fairly comfortable. The entertainment options were nice too."
Cons: "But paying $8 for 30 mins of Wi-Fi is just outrageous. I did not, and will not ever pay that much for internet service. Additionally, my bag was asked to be checked at the gate. Mind you, my bag was a Airline Compliant design, that fit into the overhead bin sideways on the same sized plane going out to Chicago. If the flight were full, I would understand them being cautious about space, but the plane was barely over half full. It was just an annoying inconvenience."
Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."
Cons: "Delay 1st leg. Had to rebook to later flight. Later flight delayed. Then delayed again due to crew time out. Arrived 4 hours later than originally scheduled. Meaning public transportation could not be used to get into downtown final destination. Made an originally short trip even shorter."
Pros: "Routine flight. No issues on time departure and arrival"
Cons: "Paid extra for exit row seats, felt they were not worth the extra money. The extra legroom was great but the armrest did it move and I felt like I was sitting in a box."
Pros: "The crew was able to seat my husband and I together at the last minute as my husband has mobility issures"
Cons: "The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies."
Cons: "babies crying"
Cons: "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
Suggest united conside boarding all window seats first
Cons: "Flight departed late"
Cons: "The flight was 5 hours delayed, no food was provided"
Pros: "Great service from check in to landing"
Cons: "None that I can think of"
Pros: "crew members on board"
Cons: "Delay after delay. Very unpleasant experience with United. No accommodations or attempts to do so."
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Pros: "Staff pleasant but inattentive"
Cons: "I'm so glad my work paid for this ticket. This was by far the worst first class experience I've had. Mediocre and very limited amount of food. WiFi was broken. Was delayed 3h.poir selection of movies. Old seats without leg rests. This was business class at best but with a first class price. Not good."
Cons: "I was at the wrong gate forgot to check the board. Almost missed the plane."
Cons: "We had to go from DC to ORD then back to GEG. It was out of the way and took much longer than expected. Other than that all went well."
Cons: "Entertainment system Movie Streaming erratic"
Pros: "smooth fligh"
Cons: "being delayed an hour"
Pros: "All went seamlessly. Except for WiFi not working. Thank goodness for books!"
Cons: "No WiFi"
Cons: "Pilot missed the landing. Staff uncourteous."
Pros: "New flight was direct fromChicago to Portland"
Cons: "12 hours late."
Pros: "Not much"
Cons: "I was charged for wifi even though I wasn't able to connect. No tvs in the cabins, no wifi for a very long flight"
Pros: "The crew did what they could and we're professional and curious, but there wasn't a ton to like about this flight"
Cons: "The flight was delayed. Ok, that happens sometimes and it annoying but part of air travel. The real kicker was that once we were on the airplane, they announced that seatback entertainment and wifi were not working, so there was no entertainment on the 4hr+ flight. Additionally, because the seatback entertainment wasn't working, the ability to control your own reading light was disabled, so the cabin lights were left on the entire late-night flight, making sleeping quite difficult. I understand that sometimes these things happen, but there are ways to mitigate- the gate agent could've told us that there would be no seat back entertainment while we were waiting at the gate delayed so we could've downloaded something, but they chose not to for reasons I can only hypothesize. Combine all this with the terrible 3-4-3 seat configuration and you're left with a terrible experience. Will never take this particular flight from Chicago again. It was cramped and one of the worst flights I've taken in recent memory."
Pros: "Crew was attentive."
Cons: "From Gregory at the check in being rude and anything but welcoming, to seats in first class needing replaced, this was anything BUT a first class trip. This was my second time giving United a chance as I normally fly Delta. I don't think I'll make that mistake again. I understand a late night flight doesn't have a meal service, but snacks of chips and bananas is not my idea of how you should serve Firat Class passengers. I would have a hard time recommending anyone choose United as their airline. Time for an upgrade of not just the seats, but overall customer service."
Cons: "The flight was delayed and I was concerned about missing my connection."
Pros: "The in flight crew was great!"
Cons: "missing USB charger had to "burn fuel" prior to take-off not enougb space for carry-on"
Cons: "Didn't ride. Stuck in Chicago overnight."
Pros: "The wifi worked impressively well. However, the selection wasn't extensive. The crew did the best they could even though the plane was three hours late."
Cons: "The gate area forces passengers to line up in the walkway disrupting walking traffic in an already crowded Chicago airport."
Cons: "The plane was an hour late departing due to weather. The wifi didn't work so the DirecTV was free. Not a full flight. Gate area was packed."
Pros: "The crew was very friendly and helpful. The flight arrived early."
Cons: "I read the entertainment material in the seat back pocket before takeoff. It said I could use a browser OR the app but then the movies all required the app to watch which I would have had to pay for internet access to download. Felt like a bait and switch."
Pros: "In flight entertainment was great!"
Pros: "- Flight arrived on-time - Well appointed terminals in ORD and SFO - Good cabin crew"
Cons: "- Economy seats are too small (I'm average sized). - United flights that are close to full never seem to have enough room for carry on luggage. This was no exception. As a result, people line up 45 minutes before the flight in order to get on first so they can claim overhead bin space. There should be a better way to manage this."
Pros: "I didn't die."
Cons: "UA1742 plane (777) is a poorly designed piece of junk. The call button for the flight attendants sits right where everyone's elbow rests, and as a result the flight was 4 hours of constant dinging despite 3-4 announcements of the problem. it is unbelievable that this seat was designed in this matter. Incredibly poor engineering."
Pros: "It was on time . Everything else was ok. No wi fi connection they pologise for that intertaiment was down??"
Pros: "Couldn't have gone any smoother I would do it again tmrw."
Cons: "I don't like when Direct TV is the entertainment option as it isn't free."
Pros: "Clean, timely, professional and friendly."
Cons: "A bit cramped in coach so not ideal for a red eye (want to rest) flight."
Pros: "Comfortable seats,, easy luggage bins, attentive crew."
Cons: "Wi-fi didn't work. Direct TV was expensive"
Pros: "The flight itself and the crew were fine."
Cons: "The flight was delayed by weather but still on time for us to make our connection. But boarding was delayed. Finally, the gate agent announced that they were repairing an overhead bin door. This took approximately twice the announced estimated time. Even so, we arrived at the gate with enough time to make the connection, which was 4 gates away. Did the crew ask people to let those with close connections get out first? No. Did the crew or gate agent communicate to other gates that we had arrived? No. We got to our connecting gate 6 minutes before the scheduled departure. They had closed the door and would not board us. Two people from our plane made it to the connection, so they knew we were coming. But 5 of us who were seated a little further back arrived minutes later. We made it onto a later flight. We also adopted an elderly passenger in a wheelchair, who would have been left by himself at the next gate for 3 hours by United if we had not taken him with us. We all got on the next flight, but only with some work."
Pros: "They got us on their plane."
Cons: "Arrived in Sam Fransico 1 1/2 hrs lay. Middle of rush he!"
Pros: "Flight crew was good."
Cons: "Another flight that left late and arrived late!"
Cons: "Poor seat selection options."
Cons: "Lack of communication. Kept us belted down for s very long time. Lacked food service, lacked water service till the very end of the lock down. Then we were given the option to leave the plane as the doors were to be disarmed. But if we did the plane could get clearence and leave with no warning. I missed my connecting transportation, had to scrape my weekend plans, currently searching for a place to stay tonight while they locate my bag. I am cold and left my jacket in my bag. The United counter people are blaming it on the weather. I am sure everything was delayed by the laxadaysical baggage loader. The one person ( or lack of help loading the bags on the plane completely altered my travel plans. I requested assistance for hotel only to be told they are full when in fact several are vacant on the Internet. I should of videotaped the baggage loading in Canada, it would of went viral."
Pros: "From Chicago to San Francisco was great"
Pros: "I liked the text updates telling me about the multiple delays."
Cons: "The 4+ hour delay for a 3+ hour flight."
Pros: "Last minute flight, managed an aisle seat"
Cons: "My 2 fellow travelers were large people Not Fat just large. Seats seemed small the arm dividing our seat was raised for comfort."
Cons: "You are required to pay to watch the tv. It's free with Delta."
Pros: "The flight attendants were helpful"
Cons: "Everything prior to boarding. I missed my first flight trying to find someone to help me with a lost item. I was sent to four different places before being sent back to security where I started. When I went to book another flight, I asked for the first available flight which I later found out I did not get.. The flight they booked me on departed late so I missed my connection. Ended up sleeping in the airport all night because Airline would not even pay for a room."
Pros: "seat comfort"
Cons: "delay arrival delay for gate lost luggage"
Pros: "The flight departed on time and arrived early. Our luggage was available quickly after arrival."
Pros: "Fairly nice crew"
Cons: "Still small seats . Very uncomfortable . Flights should not be that full on off holiday and week days"
Pros: "Because I was unwilling to pay for seat selection, I was prepared to be separated from my husband and stuck in a middle seat. To my pleasant surprise, the agents put us in the same row by ourselves."
Cons: "Better directional signage in both the SFO and Las Vegas airports (arrivals). Las Vegas is a huge airport, requiring a tram to get to the passenger pick-up, even with directions it was confusing and not obvious. In SFO, half the plane walked halfway down the concourse in the wrong direction because of lack of signage and it looks like the right way to go. Drop Kiwi as a third-party for domestic flights, their customer service is clueless, handling charges absurd and flight requirements unnecessary."
Pros: "Pilot was amazing, well experienced! I have fear of flying but was not worried about outcome of the flught even though it was raining outside."
Cons: "Pretty pricey flight and no snacks included in price."
Pros: "The effort to find the crew to gly the plzne"
Cons: "The irresponsability of the originall crew. Just left with out care of all of us wanting to get home."
Cons: "They didn't know how to handle the unpleasant situation of having delay due to "the plane is having some problems and they will try to fix it asap before departure"."
Pros: "The crew was friendly."
Cons: "There were no complimentary beverages including water. The seats do not recline at all."
Pros: "Boarding was fine. So there's that."
Cons: "No one was available to deal with missing luggage. Took more than 45 minutes after carousel stopped spitting out bags for us to find an employee who'd talk to us. They couldn't find proper forms, so they jotted down our info on scrap paper. Made no effort to clarify where the bags had gone. When we asked what to do if the bags remain MIA, we were told "there's a number to call" – it took three requests to get them to provide that number. They even lost a gate-checked stroller, which is very sloppy and a huge inconvenience for the passenger. The employees we dealt with were uninformed, unconcerned, and unprofessional. Airport worker at nearby info desk says she sees this scenario play out all the time. I will not fly them again."
Pros: "It was an excellent flight and was on time."
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "The return flight was on time and the flight attendants were more responsive."
Cons: "The departure flight was a disaster. After updating us multiple times on delays, our scheduled 11:57 p.m. left at 5:00 a.m.! And, Frontier charges extra for EVERYTHING. My original flight cost $344. By the time they charged extra for carry-on, upgraded seat, and checked bag, the cost was $483. On the delayed flight, the flight crew drank coffee in full view--nothing other than water was offered after this outrageous delay. Then they had the audacity to offer a paltry $50 voucher that had to be used within 90 days. I had heard many bad stories out this airline but thought I would give them a chance. I will never fly this airline again."
Pros: "Arrived 40 minutes early so can't be too sad about that especially since a gate was available immediately. Jet bridge in SF was heated but in Denver where it was colder and he had to wait it was not. The check in lady clearly did not care about her job at all I'm Denver. Frontier is a budget airline which for this trip worked for me as I was able to pack everything in a "personal item" and don't mind sitting in the back of the plane, I got lucky and got asigned a window seat. No drinks offeed without a charge which I don't agree with but again you get what you pay for. And it's way better than Spirit."
Pros: "Crew was pleasant"
Cons: "They charge for: a checked bag, a CARRY-ON bag, and your seat choice. There is no on-flight entertainment. The seats don't recline. The check-in counter has massive lines of people and is clearly understaffed. The gate is frequently empty and abandoned with zero people to answer your questions. Flights are late without good reason. Gate agents are understaffed, uninformed, and frazzled. Gate changes were poorly communicated and disorganized. Frontier management and leadership: you should be embarrassed."
Cons: "The price was good, before you realized the price was a lie and they scam you by charging $45 to carry on or $40 to check a bag! That meant the overhead space was unused and they were just charging more just to be inconvenient. The plane was stripped barebones. The crew were rude, did not smile, and gave me attitude for hitting my elbow with the drink cart. They charge for even getting a soft drink. Nothing about the experience said "we're serving you." It's worse flying a more expensive airline because the rediculous bag fees make it just as expensive and even things that should be free like pleasant staff were lacking."
Cons: "The worst flight experience. I will def try to avoid this airline."
Pros: "I liked that the plane flew safely."
Cons: "Both my flights were delayed which caused a lot of inconvenience given that this was a short trip and time was of the essence. The second time I kindly approached the counter to ask if a drink ticket or free wifi could be extended as a courtesy. The woman at the counter was snarky to me and made under her breath comments as I walked away. I understand now that frontier does not have wifi but she was very rude. I think this was the tipping point for me. I was trying to be ok with the unexpected charge for a carry on. I think letting passengers know in advance would serve in Frontier's best interest since this is an incredibly unusual charge and one I have never heard of from any other airline. The people at the counter who explained this to me as I checked in were also rude and snarky. I felt that Frontier provided absolutely nothing past a the actual flight. The seats dont recline, not even a centimeter, the tray tables are too small to place a drink and a sandwich on it and it seemed every Frontier flight in the airport was delayed. The icing on the cake is how nasty the customer service people were. I've experienced rudeness from other airlines before, but at least we landed on time and I didnt suffer back pain for 2 days afterwards from the incredibly cheap lawn chair style seats. Please improve your service. I know your whole bit is you wont provide any amenities so you can pass down the savings to the customer but it's not really a cheaper flight if when you get there you have to pay an extra $60-80 for a carry on?! Grow your company, provide outstanding service and pay your employees enough that they dont behave like they're at a dive bar. On the upside I do believe the pilot was sober."
Pros: "Didn't like anything"
Cons: "Upon arrival in Denver, made us sit on runway for an hour. Rude flight attendants. Upon return to SF, it took an hour to get our bags to baggage claim with no communication from Frontier staff. I don't think anyone likes their job at Frontier."
Cons: "Seats don't recline, overly tight space between seats, uncomfortable. Being charged for carry-on bags and beverages seems parsimonious."
Cons: "I didnt like the fact that I couldn't talk to someone here in the United states for frontier. I didn't like that when I called customer service I was instructed to do the wrong thing and fill out the wrong form. And most of all I really hated that my flight was cancelled and my money put into a "shell credit" and when I went to re book the fight it cost 3 times the amount than I originally paid. Overall this has been a horrible experience and I will be tell everyone I know and even people I don't know via Facebook, Twitter, Instagram and snap chat about my experience . Overall I feel your service and your service provider failed miserably."
Pros: "Nothing. I didn't know I had to pay for my own carry-on."
Cons: "Pretty much everything."
Pros: "Not much about this flight did i like. At first I thought I liked the price until I realized I had to pay $30 each way for my carry-on...really."
Cons: "I did not like that I had to pay $60 for my carry-on. I did not like that my seat was completely uncomfortable it did not even recline the slightest. No TV no radio even my tray was half the size of a normal plane. Don't fly this airline not worth it."
Pros: "Not a thing"
Cons: "Dalayed flight no announcements about the staus Passengers next row had a dog in the cabin! It farted many times! Discusting!"
Cons: "I will never fly frontier. they changed gates 3 times, turned off AC, had no one to push back the plain and so on. too many to list."
Cons: "1. They charge for every little thing. Each checked bag is $25.00 and each carry on is $35.00. They also charge you for a seat. So once you purchase your ticket, you then have to pay an additional fee to seat down. 2. The staff is unprofessional. Not only does everyone look sloppy, but the staff is comprised of individuals that don't care at all about customers and have been poorly trained. The quality is very low. 3. I was hit and then verbally abused by a gentlemen on the plane, they laughed and did nothing!!!!! 4. They only allow 15 bags on their plane! After 15, they will move your bags to a different plane without telling you. What kind of nonsense is that?!"
Pros: "Plane was clean. Baggage came out on carousel promptly."
Cons: "Flight attendants were rude and condescending, not typically what I've found when flying frontier. I'm not sure if they were having a bad day or what, but all three needed a serious attitude adjustment. The flight was delayed but no details as to why it was delayed were given which would be helpful. There is no entertainment on frontiers flights and there is no option to purchase wifi to make the journey more comfortable."
Cons: "My bag is still missing i don't have critical medication and I can't even get customer service to answer my calls"
Cons: "Flight delay"
Cons: "Frontier doesn't lease enough gates. Waited 35 minutes after landing for gate to clear. Both flights. Frontier late in unloading bags. Waited 40 minutes at luggage carousel. Frontier lost my bag"
Cons: "There was a huge delay and they weren't giving us information, they were instead saying things like "it'll be at least an hour before we give you information". Also I chose a seat that was $16, changed my mind and chose a $0 seat but was still charged $16 for downgrading and they won't refund me even though it was clearly some kind of glitch."
Pros: "Landing at destination and deplaning."
Cons: "Won't fly frontier again unless absolutely no other option. Long line at check in with only one person at desk. Seats are like hard plastic and nearly took out my back. Zero legroom. Spent most of the flight standing in the back by the restroom."
Pros: "Direct flight"
Cons: "Seats felt like sitting on concrete. It was cold in there."
Cons: "Late flight, cheap airline, paid extra for carry on bag"
Pros: "Handled the flight delay well."
Cons: "Crew was very rude. At one point I had my hat over my face as I was falling asleep, then one of the stewardesses grabs my hat off my face and pokes me to pay attention to the emergency instructions. There are better ways of waking people. She continued to give me attitude the rest of the flight."
Pros: "The flight staff was really nice and provided excellent customer service :-) I felt sorry for them that they had to work for such an incompetent airline and field so many customer complaints."
Cons: "In response to Frontier's survey question, "How could we serve you better?" Be more transparent about your hidden costs, and be sure there is a gate available when you land. There were delays coming and going. In Denver we sat on the runway for at least 20 minutes before we found a gate and could get off the plane. In SF we sat on the runway for over an hour (!) with the engines running. My throat was sore from breathing carbon monoxide fumes. The friend who came to pick me up in SF was kept two hours past her bed time because that was the totally amount of delay. To add insult to injury, you had the nerve to CHARGE for coffee, and worse I paid $160 in baggage fees round trip, making you MORE expensive than competitors, not less like it appears when you buy the ticket. I did try to look up your baggage policies on line and by phone (which referred me to the website and gave no option to speak to a person), and it was not easy. The only information I found before I lost my patience was that we would be charged more if our bags exceeded certain limits. The original charge was cryptic and hard, if not impossible, to find. We were told both coming and going about staffing shortages and employees calling in sick. If you treat your employees like you treat your customers, no wonder they don't want to come to work! Not only will I NOT recommend Frontier to my friends, but I will go out of my way to DISCOURAGE them from flying your airline."
Cons: "Boarding - people who sit up front go first meaning that those that have seats in the back have to go in past people who are still in the aisles arranging themselves. I could not get a drink of water without paying. Is it really that esxpensive to give a coke and some peanuts??? Paying for seat selection means that some people get in the seats other peoiple want (like window seats) who don't want them. I tryly believe that Frontier is the nickel and diming airline. And I don't believe you had to wait for a gate and 11:30 at night."
Pros: "Easy check-in."
Cons: "Hidden charges for carry-on luggage was an unpleasant last minute surprise and added an unwarranted $55 to the cost of the flight. Had I known the flight really wasn't the advertised price, I would have picked another carrier because their price would have included everything. Frontier seems to charge for every little thing but the air you breathe in the cabin. I suppose that will be next. Frontier used to be really good and now it is aging planes, unhelpful staff, and nickel and diming their passengers to death. Next time we will fly with another carrier."
Pros: "Seat was upgraded at check in because of low passenger count. Plane arrived one half hour before scheduled time."
Cons: "Surprised that I had to pay for a seat, assumed my ticket would include a seat."
Pros: "That they got me to my destination safely."
Cons: "This airline is a joke. Shame on me for booking late and choosing the cheapest ticket. BUT knowing what I now know, I would have selected the Delta flight for $80 more. Here's why: No TSA Pre-Check. This aspects alone is a deal breaker. Pay for carry-on bag AND IT COSTS $40. Pay for beverages, snacks. Seats don't recline - "pre-reclined for your maximum comfort." Whatever Tray table is metal and tiny. You couldn't even fit an iPad mini on it, let alone a lap top. So, I put my MacBook on my lap to work, but it's uncomfortable, MacBook slides off. You're hitting the person next to you with your elbows. AND I have to take off my jacket, to protect my MacBook against hitting the metal tray table, so I got cold. No internet. It's 2016. No internet. It's 2016. Never again."
Pros: "Efficient, clean, professional."
Cons: "Really poor unhealthy selection of food-shame on you, a 4-5 hour flight should have something better than alcohol and chips"
Cons: "Worker at the gate was not friendly at all but crew on board was better. I had my 83 year old mother traveling with me & the cramped seating was a little too aggressive. After everyone boarded, they were still trying to sell some of the empty extra legroom seats and I feel at that point they could have sold them at a bargain. I hated to rate Entertainment a 2 but there wasn't any at all. Ive been flying Frontier for about 6 years and it's a shame they now charge for carryons and have been charging for seating for awhile. I'm sure I will fly frontier again in the near future but I feel that the extra charges took a lot away from the excitement of obtaining a good deal. The pilot seemed very competent and friendly."
Pros: "overall the aircraft and schedule was ok"
Cons: "Our luggage did not arrive at our destination. It was an absolute nightmare to get it back!! I had to call the airline about 50 times, where most of the calls were not answered. I had to keep calling and following up. When the luggage did come they only delivered one of the 2 pieces. The calling marathon had to be resumed most of which went unanswered! We finally had to rely on the delivery company to provide alternate numbers where there was a possibility to get an answer. Absolute nightmare!!! Never never will I travel this airline."
Cons: "Old flight and I won't flight with em"
Pros: "Announcements were understandable"
Cons: "Announcements were TOO LOUD. No water. No gate signage. Totally uncomfortable seats. Obnoxious shill for credit card/miles"
Cons: "These flights are horrible- hard cramped seats, no services, not even a cup of coffee unless you pay extra. $40 to bring a carry on bag on the plane. Cost more than any other flight in the long run."
Pros: "Cheap flight."
Cons: "Baggage Fee charges, but fair for the pricing."
Cons: "At no time was I ever advised I would be charged for carry on luggage."
Cons: "Flight was delayed due to SF weather. But it's the price gouging and lack of entertainment or wifi that really grinded my gears."
Cons: "I was not allowed to e-check in... you don't participate in TSA Precheck and to add insult to everything else, when I showed up to the ticket counter to check in (because you don't allow e-check in) I was charge for my carry on bag. ... obviously the reason you don't allow e-check in. Who travels without a bag??? this is absolutely absurd. On the plane I was even charged for coffee and a glass of water... pathetic... When I asked why they parroted the obviously programmed response that management trained them to say "we're required to charge for that, it's our business model". On the way back I was again forced to check in at the ticket counter. I was asked if I wanted to check my bag or if I was going to carry on... I said carry on and the agent did not charge me. When I was boarding the plane the agent pulled me out of line and made me wait until an agent could come to the counter. They told me that the fact that the ticket counter agent didn't charge me was them not doing their job but that they were going to charge me $60 for the bag despite the fact that they "normal" fee is $45. I asked why I was being penalized because the agent didn't do their job????? Their response was "that's our business model". So let me get this straight, the model is mislead me into buying your ticket with what looks like a cheaper price, then don't let me e-check so that the ticket counter can "forget" to charge me the bag fee so that you can charge me more when I have no choice at the boarding gate..... then when I'm good and mad and trapped on your crappy jump seat (that doesn't recline) you charge me for water... You're airlines scumbag tricks and hidden fees are insulting and I hope people see this before they get suckered into buying from you.... You suck suck suck... and I'll NEVER use you again."
Pros: "Low fare"
Cons: "No beverage service-not even free water, really? Having to pay even to suggest where you might sit. One gentleman had to pay for his carryon, even though it fit in the baggage size indicator."
Cons: "No free soft drinks"
Pros: "Frontier staff in SFO (San Francisco) friendlier to passengers than ORD (Chicago). Kept luggage at SFO for pickup when I arrived"
Cons: "Missed flight by 10 mins. Was able to check-in 1-hr before a domestic flight and get my boarding pass printed. However, the attendants were not interested in expediting me, and 4 other passengers going on the same flight, through security. Ultimately, 5 passengers with boarding passed missed their flight even though we had arrived to the airport and checked-in at an appropriate time! After the plane left, an attendant assisted a passenger to rebook their flight, but then left to go on break and left 3 of us stranded. Very few Frontier attendants available to help us. Had to pay $225 for another same day flight to SFO using American Airlines. Learning points: - hard deadline, need to be at gate 10 mins before departure time - lofty and esoteric reimbursement process - Frontier does not participate in TSA Pre-Check, so arrive 2 hours ahead of departure time for domestic flights - Frontier does not participate in other airline organizations, so unless you rebook with Frontier you are paying full price for the new ticket"