Find Cheap Flights from Chicago to San Francisco (CHI - SFO)

I ordered and paid for food that they forgot to serve me. I had to go to the back to ask for my food. When I did they were rude about it. UA has offered a coupon for 50.00 that I can use if I fly with them again-- which would cost about 1000. No thanks, United. I'll fly with China Air.

In flight entertainment was great!

Everything else OK.

Sat on the ground for a long time after boarding.

FINALLY American has up to date aircraft!!! Five years ago half the seatbacks and lighting on long distance flights didn't work. Swore I would never fly them again. They have redeemed themselves. nice aircraft

Inflight movie questionable. Couldn't figure out wifi entertainment options from inflight magazine ( over 60) and staff too busy to assist ( though didn't ask - just could see they had their hands full with beverage service). Would recommend video instructions after preflight safety video for tech unsavvy travelers. Also reminder on reservation to bring your own headsets and electronic devices.

Everything was perfect. From boarding to exiting the aircraft. Don't know how VA could possibly do a better job!!!!

We were delayed and the crew was great.

The power outlets did not work and I need to charge to get some work done.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Having missed my scheduled flight, when I got on the later flight, we waited an hour on the tarmac to takeoff and 40 minutes on the tarmac in San Francisco for a gate. Basically three hours of sitting on a tarmac all day because gates weren't available. How can that possibly be? Do you not know the plane is coming? Terrible.

Due to the delay which caused us to miss our connection we had to get a hotel, which we had to pay for. It also caused me to miss work the following day.

The plane was freezing and made me very uncomfortable! I asked the flight attendant for a blanket and she told me no. Even though I saw some in first class.... I would have purchased one. It was very hard for me to fall asleep because of how cold I was. Comfort is one of the main things I expect in a 4 plus hour flight.

As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again

Getting home

The plane was old and there was no entertainment

Economy plus bulkhead

No nibbles with drink

tv!

babies crying

The crew was able to seat my husband and I together at the last minute as my husband has mobility issures

The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies.

Again requested a window seat, but was given an aisle seat. Very large crew member rubbed his butt on me every time he passed by. Was again told I would have to check my carry on bag and again refused. No wifi available. Delayed departure.

it was a long flight had to pay to watch the televion

I got an entire row to myself and the TV show selection was great! Overall, a wonderful experience.

comfortable seats

I watched Ant Man and Agent 47 on my way there it made the flight go fast and it was enjoyable!

Left late. All my flights 4 of then, were late. Both weather and broken planes. December 22 and 31.

Lateness, seats not assigned until at gate. Left 90 minutes late. But made us wait on plane while they waited for part to fix plane

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase