Pros: "The Crew was amazing The seat was not comfortable at all Had a broken back rest"
Cons: "Fix the seat Broken back rest aren’t comfortable"
Pros: "Before boarding, which was late, the crew called me to the podium twice to ask me to give up my aisle seat which I had pre-booked, each time losing me my seat in the crowded waiting area. The flight arrived in SFO two hours late."
Cons: "The flight could have been on time and the boarding crew could have been considerate."
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Pros: "The crew was fantastic and everything about the flight made it feel like how flying is meant to feel!"
Cons: "With a long flight seat space is always a concern, I was fortunate to have an empty seat next to me so I was comfortable, if had someone next to me I know that comfort level would have dropped considerably."
Pros: "Crew were very helpful"
Cons: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
Pros: "The crew was amazing but I was on a United flight since American was late leaving Athens. AA booked me on a later flight from Chicago to San Francisco on United. They issued separate inside seats for my wife and I. United showed me their kindness by putting us together in economy Plus."
Cons: "I don't blame American for being late but putting me on a United flight and splitting up my wife and I seperate seats was a little under the bar."
Cons: "almost an hour late - and no explanation. First class was about equal to Jet Blue regular class but without seat power."
Pros: "The seats were decent for a domestic flight. Everything was timely."
Cons: "More food. Better entertainment."
Cons: "if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "It was more or less on time. No big surprises or issues."
Cons: "The United Club in Chicago is barely better than the airport itself. Why is there no place to fill water bottles? The place looks very worn and shabby. The movie selection on board was very limited"
Cons: "The boarding process. Passengers having to get out to let another in... I know this is nothing new, but there needs to be a btter w"
Pros: "crew members on board"
Cons: "Delay after delay. Very unpleasant experience with United. No accommodations or attempts to do so."
Pros: "Everything was as expected including on time, great service and smooth ride arriving a little early."
Cons: "streaming entertainment and wifi were not functioning on this flight Seats are smaller in width (17inches) with the newer seating configuration in economy on the Boeing 777"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Cons: "Sat on the plane for over 2 hours due to mechanical issues, then there was a medical emergency, then the crew was over their time and had to be replaced, while deplaning there was another medical emergency, finally got in the air 4 + hours later. When flight landed sat on the tarmac for 45 min waiting for a gate! United offered a $50 voucher as compensation. Are you kidding me?!?!?! $50????? You cannot get a customer service person on the phone, they told me it is a "back room department" I had to email and wait to see if/what they will do. Absolutely ridiculous!!!"
Cons: "We got moved to a bulkhead seat with no storage - this was after selecting my preferred seat and paying extra. We almost were moved out of economy plus but I noticed that the seat assignment had changed."
Pros: "Had a lot of legroom"
Cons: "I ended sitting in a middle seat because I had a basic economy ticket and couldn't choose my seats beforehand"
Cons: "Between the rude gate agents and rude the flight attendants on the food and beverage service. Along with the wifi connectivity not working. I really found this flight way below United's standards."
Pros: "An engine went out and the flight was delayed and passengers deplaned. I got to my destination after there were no longer transportation options. No one knew who to send me to for customer service, and they wouldn't offer to help get me home."
Cons: "had to wait around forever until our plane showed up and we were able to board. also i was under the impression that if i paid to check a bag it was a flat fee for my round trip ticket but i had to pay 40$ extra to carry on a bag each way, not worth it"
Pros: "Absolutely nothing."
Cons: "Seats have little to no cushioning. Seats don't recline. Checked bag is a gimmick. You cannot check it in if your fight is delayed and the airport checking machines dont operate after certain time. You will have to carry it on and that means loosing all your liquids."
Pros: "On mobile safari online checkin doesn't work. Customer service reps on phone incredibly cannot check a passenger in. I almost missed flight for this. Most uncomfortable seats I've ever had to sit it for four straight hours. Arm rests are hard plastic, seats don't recline, hard seats too. And it's not cheap despite discomfort"
Cons: "At the time I received this survey, (3 hours after my flight was scheduled to leave) my flight had not even arrived to O'Hare and I had no information about when it would arrive or what caused the delay"
Cons: "The price was good, before you realized the price was a lie and they scam you by charging $45 to carry on or $40 to check a bag! That meant the overhead space was unused and they were just charging more just to be inconvenient. The plane was stripped barebones. The crew were rude, did not smile, and gave me attitude for hitting my elbow with the drink cart. They charge for even getting a soft drink. Nothing about the experience said "we're serving you." It's worse flying a more expensive airline because the rediculous bag fees make it just as expensive and even things that should be free like pleasant staff were lacking."
Pros: "Nothing, I will never use Frontier again. They are just RUDE to the customers."
Cons: "Charged $60 at last minute to bring a small personal bag."
Cons: "Y'all chargin' for juice now? And askin for gratuities on them drinks too? Cmon!!!"
Cons: "Unprofessional Service, No In-flight Amenities, Deceptive Pricing (added/hidden fees), Uncomfortable Seating, Miserable Experience Overall"
Cons: "Small seats, not even a carry on bag. Crew was not very enthusiastic or rather friendly but you get what you pay for."