Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Cons: "Had an issue with my passport and the manager at the check in counter was rude and not helpful."
Cons: "Copa check-in in Chicago was awful, and it wasn’t just for my family and me. The manger and several employees were rude and seemed clueless about what they were doing. I shouldn’t be surprised that none of our luggage arrived because of the unorganized check-in but it just added to the frustration."
Pros: "There is nothing to like because this flight never happened."
Cons: "Instead of going Chicago -> Panama City I was routed to Chicago --> Newark --> Bogota --> Cartagena. This means instead of arriving 8pm, I would now be arriving 8am the following day (I actually arrived after 1pm, so all in, it was about 30 hours of travel experience). At the request of the United agent in Minneapolis, I got in Customer Service line in Chicago to have my bags properly transferred to my connecting flights. After an hour in line, the agent proved to me by showing me the screen she was working on, that my bags would be routed directly to my final destination. She was confused why I was told to even come in line, so, great, another hour wasted."
Pros: "The seats were comfortable, they served a free snack and also a adult beverage"
Pros: "Very friendly service and very helpful even though there is a language difference, they were great in making me feel comfortable."
Pros: "Roomy seats."
Cons: "One bathroom had a faulty toilet. The other had a door that would not lock. Some seat back pockets were in bad shape."
Cons: "Uncomfortable seats. I ordered Kosher meals, but they did not have any available, so I pretty much watched everyone else eat while I couldn't."
Pros: "copa is punctual with the flights and offer a good service in the air."
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Cons: "Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!"
Pros: "Still waiting for the last flight that they had to put us on."
Cons: "No way to make a right connection In Bogotá and better customer service"
Cons: "Food is terrible. Avianca's website is not user friendly."
Pros: "The crew was friendly, neatly manicured, and smiling. They made sure I was comfortable and answered any questions I had."
Cons: "Make sure to repeat announcements in English if possible for non-Spanish speaking passengers"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "We never too this flight as Avianca cancelled our original flight. Your partner in Airfare.com was absolutely zero help in helping us resolve the issue. They told me I had to contact Avianca directly to resolve the matter. The only flights they had available were on different days."
Cons: "I am still trying to get a refund from the airline for a flight that they knew I was never going to take. I will never use any sort of third-party service for booking anything again. What is the point using it if it will be zero help when I did not cause the changes that occurred??"
Pros: "Seat was comfortable but I bring pillows, crew was nice"
Cons: "Was very warm"
Pros: "Flight was on time to the minute and boarding too less then 15 minutes with an almost full flight!"
Pros: "This was the worst business class experience on any airline. The seat didn’t recline. The flight was two hours late due to mechanical issues in Cali."
Pros: "Crew was great."
Cons: "2nd revision point in San Pedro Sula. I understand is not Avianca’s fault."
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.
Too much delay in the first two flights, so I lost the connection to the final destination.
Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market.
Cons: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."
Pros: "Nothing"
Cons: "The flight delayed one hour and the air conditioning wasn’t functioning"
Pros: "Crew was nice and organized, easy check-in."
Cons: "Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!"
Cons: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again."
Cons: "The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving."
Pros: "Airport attendant spoke English well and it was easy to understand instructions and updates. Courteous and patient."
Cons: "nothing crosses my mind now."