Find Cheap Flights from Chicago to White Plains Westchester County (CHI - HPN)

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Our departure from O'Hare was delayed for over an hour because we were waiting on a truck to come and spray the aircraft with de-icing fluid. Ordinarily I would be understanding in this, but speaking as a military pilot, a simple walk around of the plane would have shown no ice or snow accumulation on any surfaces, and precipitation had steady stopped. It was sunny as they finally sprayed the empenage down. Compounding our frustration was a lack of communication from the flight crew. We were already boarded and delayed over 30 minutes before they announced the reason for the delay. There was no update as to our position in the queue of planes waiting for de-ice. And when the truck finally did show up, it sat next to the aircraft for close to 10 minutes before it finally began the process of de-icing our iceless aircraft. Very frustrating.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Again all of it was poor

Quick and easy fight. Crew very nice

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.