Pros: "Crew was friendly"
Cons: "On time boarding and departure"
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Pros: "Great crew!"
Cons: "Did not get upgraded :)"
Pros: "this is the airline"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "Awesome crew"
Cons: "More room"
Pros: "I like the entertainment on Delta."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Pros: "Seat was uncomfortable and hard as a rock, confined and tight."
Cons: "a new plane with more space and bigger seats, better service at T4 at arrivals, that place is a zoo"
Pros: "Crew were very pleasant and seemed to enjoy working"
Cons: "I fly regular this was an excellent flight"
Cons: "Ran out of hot water on flight"
Cons: "Slight delay of flight"
Cons: "The sits are uncomfortable"
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Cons: "At least one hour late"
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Cons: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Cons: "Didn’t like the fact that online check in didn’t work on the Delta app.di"
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Cons: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Pros: "everiding si so good thanks this is my 2nd time lovet"
Cons: "so organais tritment so good everiding lovet"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "Everything went well...on time, quick boarding and free gate check of bag."
Cons: "Delayed so I was not home until middle of the night."
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Cons: "The flight was OK."
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"
Pros: "The costumer services."
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "Delta employees knew what they were doing in PV"
Cons: "The flight was delayed from the start. Then furthered delayed at taxi. Then delayed again at arrival because there was no ramp. WTF"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "That I paid for an aisle and it was comfortable. The boarding process and that there was room for my handbag"
Pros: "I was in one of the stretched seats, loved it! The extra room was very noticeable and learned they recline a bit too!"
Cons: "Free soft drinks."
Pros: "Great price of flight, direct flight, seats were plenty comfortable, staff was friendly."
Cons: "Paying so much for a carryon bag and a checked bag as well as a seat and for orange juice."
Pros: "Low fare"
Cons: "Small seats no leg room"
Pros: "Better looking plain than the last Frontier one, Pilot was more smooth at take off and landing."
Cons: "The boarding crew were nasty and the gentleman was more focused on looking sexy in his heels and long nails. Why do we pay for a flight and then for a seat? Why not fly standing and not pay extra? That's a funny way to just take more money out of our pockets. Have us pay for basic seats and then have the ability to upgrade."
Pros: "The direct flight was perfect."
Cons: "The seats are about the least comfortable of any airline."
Pros: "Timeliness of plane departure. Airefate was a great deal ."
Cons: "Excessive baggage fees"
Cons: "I tried to reschedule my trip but was unable to contact a person. I was hoping for a credit for another flight"
Pros: "The people i sat next to."
Cons: "Everything about flying frontier."
Pros: "Boarding was easy. Plane was new and felt clean"
Cons: "Chairs don't recline!! Tighter than tight."
Cons: "Spent over 5 hours waiting on runway"
Cons: "I rode first class and usually do. The gals were TERRIBLE. They were nice but they were so bad at their job. I was systematically served last and didn't have a drink until hours had gone by. It was a joke. I was laughing by the end of the ride at their incompetence. horrible flight."
Pros: "Service, flight. Great pilot."
Cons: "Lack of entertainment."
Cons: "Waited after both flights for more than 1 hr for my checked bag. No explanation."
Cons: "Very uncomfortable seats, they didn't recline and there was no cushion for your head with the little side pieces so you could sleep."
Pros: "Crew was friendly and polyte. Flight was on time. that's about it"
Cons: "No one at counter for checking, had to wait 45 minutes for a representative to check in. Seats are the most uncomfortable of any airline i have ever used. Will charge you $3 for a cup of soda on a 4 hour flight. No entertainment, no wifi. They charge you if you want to pick a seat next to your spouse. $40 for a carry-on Red eye flight, no pillows, no blankets, airpline was freezing cold. ."
Pros: "My ticket was TSA pre check"
Cons: "My flight was delayed twice, in Denver, for over 12 hours, charged 75.00 in addition to the 35.00 for my bad being two pounds over fifty, no representatives for almost an hour at the reservation and check-in desk, and children- yes children of employees- playing on top of the customer service desk. I am still appalled."
Cons: "Never left! After 5 hours of delays, flight was canceled & 3 says later I still have yet to get by luggage returned FROM A FLIGHT THAT NEVER LEFT THE AIRPORT"
Cons: "Seats do NOT recline"
Cons: "Ended up being more expensive than other airlines after the bag fees at check in and on top of that, there's no televisions, seats don't recline. Stewardess' were nice but that's about it. I won't fly with them again. Flight was also delayed 3 hours"
Pros: "flight time"
Cons: "dated plane,carry on fee, had to check my CARRYON"
Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."
Pros: "The crew was nice in that we fell asleep & they didn't wake us for beverage service, bu2when we woke, they didn't com9back to offer us anything."
Pros: "Courteous staff."
Cons: "The plane ride was jam packed and very uncomfortable. It was a night flight and the seats don't recline. There is no in flight entertainment. It was absolutely miserable. I will never fly frontier ever again."
Pros: "Frontier is similar to other budget airlines like Spirit where only a personal item comes free and the seats are a little tighter than usual. I thought they had good communication around the fee for carry ons (in the boarding process, they directed people to go online and pay the fee there if they'd already to avoid a higher fee at boarding). Staff were friendly and for a short flight (<2 hours) I felt it was perfectly comfortable, and I'm very happy with my decision given that the flight was <$100 and direct."
Cons: "No free snack/drink Pay for carry on"
Cons: "i'm really upset that i didn't get to pick my own seats beforehand, and i'm upset that we had baggage fees."
Cons: "As I was arriving to the terminal they were calling for the last boarding call, the terminal ended up being right around the corner. I got on the plane and looked at the time and it was 7:30 and the plane wasn't scheduled to leave until 7:45. I had to pay for my bag to be checked or else I would have had to pay for a carry on bag that doesn't go under the seat. To keep costs down I was ok and understanding until I got onto the plane and saw how cramped it was. The seats were so close together that we couldn't recline. I can deal with entertaining myself but requiring the people to be sitting straight up for the entire flight is not right. If it was a short flight then sitting up wouldn't be so bad, however it was close to four hours and those seats were very uncomfortable. The beep that usually comes on when the captain turns off the seat belt light kept going off. It would be understandable if an announcement was going to take place or the seat belt light changed. However it would go off and I would look and couldn't figure out a reason we were all of a sudden alerted, so it was very difficult to get any type of rest in the uncomfortable conditions. I left confused as to why I was required to spend money for a possible carry on that went above in the plane when I was so cramped."
Pros: "Price Crew Politeness"
Cons: "Frontier User Experience Frontier policy of adding carry on and check in charges after reservation; it is almost a hidden fee"
Cons: "We got there 1 1/2 hours early and barely made it to our gate by the time boarding started. There was a HUGE inexplicable line to check in and drop off bags at the frontier desks. Absurd. That, with our flight out there being 4 hours delayed, having to pay a ton of extra money to choose seats, carry on a bag, etc. I am extremely dissatisfied with frontier and will never fly with them again."
Cons: "Didn't knno I would have to pay for seats, and carry on luggage. Seats were small and chintzy."
Cons: "Literally, they double booked my seat mind you I am traveling with an infant and instead of trying to rectify the matter I was shoveled around to different seats because they weren't efficient enough to know how many passengers they had!"
Pros: "The plane was clean and the attendants very nice"
Cons: "We waited on the tarmac in Denver for a gate from almost 45 minutes. We waited for 1.5 hours for our luggage to reach the baggage claim area."
Pros: "That the flights were short"
Cons: "Delays and sitting on runway for an hour before being able to deplane r& also in a departure take off. To ocramped.!!!! Charging baggage fees. Totally uncomfortable!!! I was miserable"
Cons: "Flight was delayed 4+ hours and I missed my connecting flight. Frontier was not accommodating and did not handle the problem well."
Pros: "I had a great experience with Frontier I will definitely be traveling with them again in the future."
Cons: "Nothing I had a great experience"
Cons: "Inbound flight from Orlando was late and passengers weren't notified. Left a hour and twenty minutes later."
Cons: "I'm sorry I usually do not say anything negative but all 4 of my flights were bad. They were all late. 2 out of 4 were at the wrong gates. There were no announcements made. If I had not looked myself I would have not even knew.. The crew were rude and unfriendly. No one smiled. Over all a very unpleasant time. I will not use Frontier airlines again."
Cons: "Flight delayed as always. Customer service was horrible. Didn't offer military to board first."
Pros: "Price and location were right"
Cons: "Some learning curve info. The Frontier policy on personal items didn't include backpack. If its small enough to fit under the seat you don't have to pay to carry it on. Now that I know that I won't incur a $30-$40 fee."
Pros: "$114 from MIA to DEN. Can't beat that!"
Cons: "Boarding by zones, really? "Now boarding zones 1,2,&3"."
Pros: "Flight attendants were great and very professional!"
Cons: "My two flights to San Fransisco (DCA-Denver-SFO) were the bumpiest I've ever been on. I felt nauseous nearly the whole time."
Pros: "The crew was nice"
Cons: "The person sitting next to me clearly should have purchased two seat due to his size he was literally sitting on me."
Pros: "Not kept informed. Everything was an additional cost.Information was not disclosed prior to the ticket purchase."
Cons: "Additional cost for carry-on bags, snacks, soft drinks etc."
Pros: "Cheap Fare"
Pros: "The crew was great and the flight was smooth"
Cons: "The seating was a bit tight"
Pros: "Flights on time. Boarding was quick."
Cons: "Pay for carry-on. Pay for non-random seat assignment."
Cons: "The plane was the worst plane I have ever been on. There were also too many hidden fees."
Cons: "Crew, hardboard seating, paying extra for everything, wouldn't fly again for a flight over an hour."