Everything was good,but I wish they could take away food tray (first regular meal) little early.we could not move. This is little inconvenient.
Flight attendants were friendly and helpful. Minor delay with auxillary unit prior to departure but we were kept informed of progress and once fixed quickly on our way. Excellent trip.
The plane was a little old so the quality of the glass for the windows were significantly degraded, making pictures on camera not translate well. I would suggest putting in new glasses for the windows on this aircraft.
Pros: "The entertainment"
Cons: "The boarding"
Pros: "Crew was friendly"
Cons: "On time boarding and departure"
Pros: "Great crew!"
Cons: "Did not get upgraded :)"
Pros: "this is the airline"
Pros: "Awesome crew"
Cons: "More room"
Pros: "I like the entertainment on Delta."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "the plane was pretty empty"
Cons: "The times available were terrible!"
Pros: "Seat was uncomfortable and hard as a rock, confined and tight."
Cons: "a new plane with more space and bigger seats, better service at T4 at arrivals, that place is a zoo"
Pros: "Crew were very pleasant and seemed to enjoy working"
Cons: "I fly regular this was an excellent flight"
Cons: "Ran out of hot water on flight"
Cons: "Slight delay of flight"
Cons: "The sits are uncomfortable"
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Cons: "At least one hour late"
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Cons: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Cons: "Didn’t like the fact that online check in didn’t work on the Delta app.di"
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Cons: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Pros: "everiding si so good thanks this is my 2nd time lovet"
Cons: "so organais tritment so good everiding lovet"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "Everything went well...on time, quick boarding and free gate check of bag."
Cons: "Delayed so I was not home until middle of the night."
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Cons: "The flight was OK."
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"
Pros: "The costumer services."
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "Delta employees knew what they were doing in PV"
Cons: "The flight was delayed from the start. Then furthered delayed at taxi. Then delayed again at arrival because there was no ramp. WTF"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Cons: "half-broken screen, couldn't access anything on the left side"
Cons: "Late and then mechanical issues."
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "All was good"
Cons: "Nothing to complain about."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Crew was great."
Cons: "Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Cons: "I will never, ever book with Kayak again"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Cons: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Pros: "On time departure and early arrival"
Pros: "Nice crew Spacious plane"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "Good time for flight"
Cons: "Tight, hot inside plane, no refreshments"
Cons: "They left the lights on the whole flight"
Pros: "They alerted me to problems with our flight and we switched to an earlier flight. No problems with new flight. Good service."
Pros: "Was on time."
Cons: "Not eventful."
Pros: "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
Cons: "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
Pros: "On time, good service."
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Cons: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
Cons: "The cramped space"
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "on time"
Cons: "very cold"
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."
Pros: "An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings."
Cons: "When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Pros: "Gate crew kept the door open as we dashed to our connection and welcomed us by name as they hustled us on board. Ground crew did an amazing job of transferring our luggage in the short 10 minutes or so that we had between planes. Thank you everyone!"
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"
Pros: "Flight was smooth, boarding was smooth, made good time in the air despite slight delay"
Cons: "We sat on the plane at the gate and then on the tarmac for quite awhile after some delays, but the air conditioning wasn't working. It was incredibly hot, uncomfortable, and I felt sick due to the temperature in the cabin It's just unacceptable to have to sit there in that condition!"
Pros: "My back is probably even more worst than what it is ,I had poor back support...u had to sit up the wholetime and no pillows.Wish you all had reclining seats and a Lil pillow or something.Everytime I travel I'm never comfortable sleeping,if the trip is far."
Cons: "The seats,no cushion ,no pillows."
Best Spirit flight I’ve been on to date
Pros: "No service issues. Our seats were arranged so the family was together for no charge. We were given a bottle of water to mix baby formula for no charge."
Cons: "Hard seats"
Pros: "the funny jokes by the flight attendant"
Cons: "there was a fee for EVERYTHING!"
Pros: "Staff was very friendly and welcoming."
Cons: "Seats too cramped."
Pros: "Plane was clean."
Cons: "No leg room. Seats don’t recline. Everything is ala Carter so not really cheaper than flying a major airline."
Pros: "Can only rate on everything but Entertainment & Food, since there was neither of those. Other than those it was 5 Stars all around."
Cons: "No complaints available."
Pros: "Not that many passengers so many of us got our own row! All the extra fees though? Just fly on a nicer airline, cost ends up being the same with better service."
Cons: "Crew was loud and ubnoxious while we waited to board. On the unprofessional side. Flight attendants were going on about their social lives and my kids didn’t need to hear all that adult stuff. Fees?! Oh smack. Get ready! Take lots of extra $$"
Pros: "The fare made it affordable to travel. The Spirit website had great explanations!"
Cons: "The fare is great and the explanations of how it all works on the website is great, but difficult to get all you need in a bag of the required size."
Pros: "Everything ran like clockwork!"
Pros: "This is not a comfort/luxury airline experience. It was, however, efficient, timely, and had pleasant staff. The seats are not comfortable and the $8 ones don't recline or have much cushion. It was great for the short flight from CT to SC."
Cons: "The seats were not exactly uncomfortable but could have been better, and didn't recline."
Pros: "Seats were small but not noticeably smaller than other major carriers. Non stop to exactly where I wanted to go. Beverage service was a pleasant surprise."
Pros: "Pilots did a Great Job navigating through storms!"
Cons: "Charged $84 for my husband's & my little carry on small pull along suitcase. What a rip off!"
Pros: "Smooth boarding, on time"
Cons: "Charge for beverages"
Pros: "The flight attendants were friendly and professional"
Pros: "Absolutely nothing!"
Cons: "This is the worst airline. Extremely chaotic boarding, it seemed like I was in a third-world country. Nothing about this airline is good. They lure you in with cheap airfare though when you begin to add costs for everything they charge separately it's cheaper to fly AA or United or Southwest. The charge for WATER on the plane. The list of everything I don't like is too long for me to waste my time on this most substandard of the substandard airlines."
Pros: "The airline crew was great and friendly"
Cons: "We got the seats in the last row and couldn't recline them. Didn't have anywhere to charge my device. No app was provided for entertainment neither was there screens for our 4 hour plus flight."
Pros: "Of the 6 flights I took with Spirit on this trip, this was the only one where they boarded the flight in a timely and organized manner by using the zones printed on the boarding passes."
Pros: "We didn't crash ."
Cons: "Their website didn't allow me to pay for my one checked bag online. I had to pay more than double at the airport . The people at the check-in counter said there is nothing they could do about it. Checking in is a slow multi step process . They offer no amenities on board and the seats are small and uncomfortable ."
Pros: "Nothing, it was the most uncomfortable flight I've ever been on. The crew was nice but there was a lot of shotty things going on with the aircraft that I've never experienced."
Cons: "Flight was delayed multiple times then rescheduled back on time. Seats were worse than hard plastic ones from gradeschool, my back is still hurting me. Oxygen masks came down during the flight which worried me. Plane made all sorts of weird noises. Plane was filthy when we boarded. There were crumbs and food all over the floor. I would never suggest flying with Spirit, super unreliable."
Pros: "The crew was nicer on this flight. They made more of an effort and the temp was much more comfortable."
Cons: "They don't give you water or snacks. You have to pay to pick your seat and CARRY ON your luggage. The hidden fees surpass the cheap flight"
Pros: "flight was on time and plane was boarded in a timely manner"
Cons: "a lot of hidden charges on Spirit including outrageous baggage fees ($111 for 2 bags!!!!!) and $3 for a pop on the plane. i won't be flying spirit again"
Cons: "Flights were delayed and over booked, I didn't have a seat and couldn't make my final destination. Had to pay 400 to book another flight with another airline."
Pros: "Low cost base ticket"
Cons: "Baggage fees added 80 to the flight cost and seat fees would have added another 40 if I paid them. If I knew that when I bought the ticket I would have gone with another airline. Oh, and no TSA pre-check option at O'hare"
Pros: "Everyone thing went smoothly and fast."
Cons: "All the added cost: seats, baggage, and snacks."
Pros: "Not much"
Cons: "I thought I was saving money booking thru kayak, I did not know I would have to pay for my bags too. I thought carry on some were included in the quoted price"
Pros: "Organized, polite, clean, seats were room and flight left in time. Pleasant trip. We would fly Spirit again."
Cons: "Didn't know a carton was going to be $57, to expensesive. College visit trip, did not plan/budget for that large of an expense, though I did see when scheduling flight."
Pros: "uneventful flight, just like it should be...point A to point B!"
Pros: "Crew very pleasant."
Cons: "Late taking off (30+ minutes), way too cramped"
Pros: "The crew was very nice. It was a short flight so we didn't eat. I was ok in my seat but I'm average height of 5.5 ft. Glad you included the 1 free carry on otherwise there would b no incentive to use your airline at all."
Cons: "Cost for checked bags is high. When u add 2 checked bags both ways that is an extra $200. Be serious what are you saving with all your extra fees. This is passed on to the consumer. I'm not a frequent flyer with this airline but if u want my money u have to do more. The food is high too not much of a selection for restricted diets. I can't eat what I offer. The flight was a little rough on take off and landing. No leg room for a man 6.2 ft man husbands knees were against the seat in front off him. Switched seats going to MB but could not going to CHI not a good ride home for him."
Cons: "Small plane and it smelled bad. Baggage was way overpriced."
Pros: "Smooth sailing in the air and great flight attendants"
Pros: "Smooth landing."
Cons: "Switched gates at last minute, plane was late, pilot made up time in air."
Cons: "The airplane was dirty. And, a woman next to me asked for some water and the flight attendant says, "$3 for a bottle." This is very disrespectful and classist. Not everyone has $3, and I could tell that she didn't. Also, the plane made a terribly loud noise. I feared for my life! The flight was delayed but the crew did not give us updates.... We simply waited. And waited."
Cons: "The flight was delayed with no reason given, the tray tables were too small, the seats were too narrow"
Pros: "My flight from Chicago to Portland was seamless once it left the airport. I don't know if the delay was a Spirit Airlines or O'hare issue, but the result was a significant delay."
Cons: "The flight was cancelled without any prior notification. I drove all the way to Myrtle Beach on Friday to find out the flight had been cancelled since Thursday morning. Spent 2 hours with customer service being told that I was notified, until someone finally admitted that I am not the first person to call and tell them this."
Pros: "we flew from oakland to ohare for the first time on Spirit airlines and we were very impressed. We left on time - or even a minute or two early - and landed safely. what more could we ask? The staff was friendly and the plane was clean. two thumbs up!"
Pros: "Nothing. The crew is rude and the gate staff in Chicago are some of the meanest, most unbelievably careless people I have met in my 20 years of constant travel"
Cons: "I don't like when planes leave before they are scheduled to leave with my luggage. We were standing at the gate 15 minutes before the departure time but they had already given our seats away"
Pros: "Our gate number did not appear on our ticket. Thanks to the kayak app we had a general direction to go in"
Cons: "had to buy a new ticket from American and spend an additional $300. Stay away from Spirit"
Pros: "low fare"
Cons: "check in process was confusing- one airport you had to pre-print, the other you didn't, no cell phone tickets allowed. There are higher fees for carry-ons than checked bags. Didn't like the attitude/marketing at all. I've flown other no-frills carriers but these guys just rubbed me the wrong way!"
Pros: "roomy seats, funny safety presentation, friendly gate agents, free carry-on (if it fits under seat)"
Cons: "paying extra for bags over 40 #"
Cons: "We missed the flight due to slow airport security, and when we got to gate the door had already been shut. We were not allowed on the plane."
Cons: "Length of time standing in lines, not one smile, you gave to be there 4 hours in advance if you miss ur flight, plane so dirty, make you clean the plane"
Pros: "Not much"
Cons: "Not the best experience. Your airline is awful!"
Pros: "That it was a direct flight"
Cons: "Even though we were at the airport two hours early it took us almost 50 minutes to get our luggage ticket it even though we had a boarding pass it would be better if spirit airlines had some way to allow you to wait for luggage and put it through without going through the line where you get your boarding pass and get your luggage to get it because of that we had to go to security and we almost didn't make the plane"
Cons: "Spirit makes you pay for EVERYTHING. We missed our flight going to Myrtle Beach due to miscommunication and no one is concerned about passengers missing their flight. The actually flight is always bumpy and filled with turbulence that on any other flight I have never experienced. Their slogan is "less money, more go" it's should be more money less go... I will never fly spirit again."
Cons: "The price goes up so quickly. Also the website was down and when they were going to help me via the phone, they said I would be charged $100 as opposed to $35. It was awful."