Pros: "Delta is great and made everything easy and comfortable. Loved having the middle seat open. Flight attendants did a wonderful job! This is a great nonstop flight!"
Cons: "Do not like the high baggage fees!"
Pros: "Crew was amazing once again. Friendly and engaging."
Cons: "Atlanta concourse and gates need more work for cleanliness! This is just respecting your customers safety and wellbeing. Unfortunately having customers not being respectful with how they leave the area they were sitting a mess can make your jobs that much more challenging. Trash cans are not far away!!!"
Pros: "That i was able to watch movies and headphones and ratEr and snacks was provided"
Cons: "Nothing really!"
Pros: "Customer service as always"
Pros: "Crew friendly, attentive."
Cons: "Baggage connection between Delta and partner KLM not made and luggage left in Atlanta."
Pros: "Everything was GREAT !!"
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."
Cons: "Filthy plane, and delayed too long"
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Pros: "Yes, . Amazing crew Seat was comfortable."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Pros: "Clean, new interior. Nice entertainment options and nice screen. Lots of options for charging devices."
Cons: "A greater variety of snacks would be nice."
Cons: "Everything. Awful plane, seats and service"
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Cons: "At least one hour late"
Cons: "The comfort seats are not that comfortable"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "Delay after landing"
Pros: "Food and entertainment not applicable"
Cons: "Seats very tight!"
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Clean bathrooms and great refreshment choices"
Pros: "Flight attendant was great!"
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Pros: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Cons: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "Again, a quick and easy connector and flight homeward."
Cons: "Not applicable."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Cons: "luggage did not arrive same time with me and not the same airport"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Cons: "no food for Vegans. Like literally nothing besides a confused crew"
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "Overall great experience"
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
Pros: "How reassuring the previous crew was that everything would be fine"
Cons: "They lied. Due to delays we got to plane 5 min before scheduled departure. But crew closed plane on our noses. No explanation. No consideration that most of airport was running late"
Pros: "Short flight"
Cons: "More room"
Pros: "The flight was cheap and no real issues with it. I'm just looking for a cheap flight and no bags lost/delayed and I think Frontier is great! 10/10! :-)"
Cons: "Gummi Bears were out of stock on the plane but no big deal since I bought almond M&M's instead. There isn't too much leg room I guess and no TV or radio but considering the price is cheap that is to be expected. 10/10! :-)"
Pros: "The plane did not crash."
Cons: "Aside from a 3 hour delay that made me miss my appointment for the day, *all* available seats are premium seats with a charge assigned if you choose one. But they magically get you one for free if you don't select one. The seats are TERRIBLE - uncomfortable and don't recline. They charge for a carry-on. Don't fly Frontier if you can afford any other choices. Even water or soda is $3."
Pros: "It was a direct flight and the flight was on time."
Cons: "the baggage fees were outrageous and made this trip much more expensive than if I had gone with a better airline. There is no wifi on the plane and while you can buy everything else, there is no option to buy wifi which is the one thing I would have paid for. The staff was unfriendly at best and one was very rude and frantic. I will not be flying this airlines again!"
Pros: "Air hosts and hostesses"
Cons: "Need more leg space"
Cons: "Extreme turbulence. Crew didn’t do anything to inform or keep passenw"
Pros: "FAST BOARDING. NICE AND COLD FLIGHT."
Cons: "BAD QUALITY COFFEE."
Pros: "Basic service but smooth."
Cons: "No food or drinks."
Pros: "2 hour delay"
Cons: "Long wait"
Cons: "Rude attendants, filthy plane, charged for soda and ice water.. Will not fly this airline again"
Cons: "Bad experience!!!!!"
Cons: "The 3 hour delay and continued to have to pay extra for food, carry on, etc. No apology for the delay. I don't know why I bother to show up on time for frontier flights. I've not had one leave on time."
Pros: "Smooth take-off and landing, right on time, fast boarding."
Cons: "No entertaining screen."
Cons: "Flight canceled without explanation after a 4 hour delay."
Cons: "There was a lot of turbulence at the beginning of the flight. I would have liked it if the pilot let us know about the bumpy ride."
Cons: "Ridiculous, hidden fee add-ons, Totally unprofessional airline from staff to website."
Pros: "Flight went as expected, no problems"
Cons: "Disappointed overall. I had never flown with frontier before that I would remember all the differences. Not to be negative but your company needs to know. I fly all over the place and use many airlines but this one was disappointing. Price was great I thought......."
Cons: "You have to pay for hot tea, coffee when every other airline it's complimentary. Along with paying for carry on bags. Ridiculous!"
Pros: "Rude crew, over charge gor luggage, will never fly again frontier again"
Pros: "The staff was very professional. Especially the male flight attendant on F9269 Denver to Santa Ana. Staff on the plane was great!"
Cons: "I understand there were a lot of issues with the weather and the original plane to be boarded. We departed an hour and 15 minutes late and with the transfer of planes, it seemed that at least half the plane did not get their luggage. There was at least 50 of us standing at the baggage claim and we never got our bags. There was also no one to really talk to about it except one person. We all lined up to give our information to her. Fortunately, I was already talking to her when the line started and got that done pretty quickly. As far as the rest of the passengers, I'm assuming if they were at the back they had to waste another hour waiting to give information after waiting about an hour for our luggage. Also, I live local so it is not a big deal for me to go to the airport to retrieve my bag, wherever it is. Others do not have that luxury."
Cons: "Lost my bag and the lines were insane!"
Cons: "The extra charge for a seat is absolutely terrible, or risk not sitting with your travel companion! Also while the airline "alerts" you about the charge a for carry-on bag, I saw no enforcement of that rule and many passengers I spoke with stated they did not pay the extra carry-on baggage fee. The seats were terrible and the tray table was a joke. No complimentary beverages. Awful experience!!!!"
Pros: "I had to cancel my trip plans and went to cancel and found out that not only would I not get a refund on the flight but I also was not going to be able to get a refund on the seat selection. Front tier has nickeled and dimed me to a degree that I would never Fly them ever."
Cons: "They have a low flight charge but then you have to pay for everything else that you want. You have to pay even for carry-on baggage. You have to pay for any seat selection other than in the back of the plane. when all is said and done, their prices are equal or higher than any other carrier."
Cons: "They lost our luggage. We didn't find it for two days. When we noticed it missing there was no one to report it too. We had to rely on the kindness of Southwest to help us. When the Frontier agent finally came to take our report, they let us know they don't offer a emergency shave kit for passengers with lost luggage. :(( Really just the topper of a horrible uncomfortable flight with a crew that wasn't helpful..."
Pros: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Cons: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Pros: "Clean airplane"
Cons: "Impossible to fit through your aisle to get to main aisle if someone's seat is reclined. I literally had to crawl over the people in the middle and aisle seats because I could y walk in front of them without basically being in their laps. The biggest thing, ITS ALWAYS A DELAYED FLIGHT. I have flown frontier San Diego to Denver and OC to Denver probably over 100 times. I have ALWAYS had a delayed flight do to nothing but poor planning by frontier. It's never weather, 85: never a plane malfunction, just delayed for whatever reasons. It's pretty irritating after years of flying your airline, that you can pretty much always gaurentee a delayed flight."
Cons: "I hate me being stuck in the middle seat . yimour seating system is unfair . You charge for seating in the isle or window seat . That is ridiculous . I will never fly with ur airline again"
Pros: "One attendant tried really hard."
Cons: "Gate change plane 1 1/2 hours late no one at podem to check flight before mine out and then she had to do our flight she was overwhelmed and no assistance, one passenger was taken off the plane a dog got loose inside the plane before take off during the flight we were all looking for a dog that got out of its carrier New attendants was overwhelmed and coukd not handle the angry passengers because they all wanted free drinks for the flight taking off so late. The senior attendant how to deal with angry passengers and do her job a screaming baby on the entire flight So many passengers with needs, wheelchairs and so many baby strollers took so long to board plane then passengers rushing to use the rest room so we kept waiting to take off I could go on but I won'the. If your company policy is one personal item and ever other carry on is a fee please stick to that for everyone. I Pais my fee but many other passengers had twice as much as I carried on and they never paid additional fee..."
Pros: "Crew was efficient and courteous."
Cons: "Cramp and uncomfortable seating. Slow, inefficient baggage handling. Excessive flight delay time."
Pros: "Every one in the plane will be thursty and hungry. You can charge the trvellers and gave him food or water or juice every one hour. I feel bad no water no food and first time i travelled by frontier beside me got food and ate it infront of me and me woww in a very bad situation"
Cons: "I didn't like how it was delayed for 2 hours. I bought this ticket to get home to see my fiancé because he was coming home from deployment. Then with it being delayed caused problems"
Pros: "The crew was nice"
Cons: "The company needs to treat its customers better. The seats are awful. We had to change planes and they didn't give us any compensation for our loss of time."
Pros: "Funny steward.....short flight"
Cons: "Long check in lines........delay one hour"
Cons: "We had to wait for an hour on the plane to take off due to a luggage loading problem. I was over an hour late getting home."
Cons: "The ticket kiosks did not seem to work well and nobody wanted to help- they just said get in line. There were 2 huge lines even though i got there almost 2 hours before my flight. I had no luggage to check in so I tried the kiosk, finally got one to work and it found me and my flight but said I needed to go to the counter. I waited in line >25 minutes then they announced that all Orange County passengers needed to move ahead. Got my ticket no problem, but another long line through security and not sure if I would make the flight. Got to the gate 2 minutes before boarding. It all caused a lot of anxiety!! The flight was fine- no frills and it was somewhat late arriving.I am not sure I will fly Frontier again."
Cons: "Flight boarded 40 minutes late due to Frontier airlines personal issues. No snacks or even water served without a cost. Seats uncomfortable and did not recline."
Cons: "The seats no longer recline making them uncomfortable. Carryon luggage is charged even a soda is charged! Probably will never use again."
Pros: "It didn't crash."
Cons: "Frontier's bait-and-swicth a la carte pricing (ALL seats and ALL luggage - including carry-on - have additional costs over the base fare). The fare listed on travel sites only applies if you have no luggage and sit in the aisle. Total cost was equal to or more than that of competitive airlines. No food or entertainment offered. Seats are cheaply made, 6" tray tables. Return flight was delayed for unexplained reasons longer than the flight time itself. First - and last - time I've flown Frontier."
Cons: "Didn't make the 45 minute cutoff for check-in on the flight the previous day because of hevy traffic and road work coming into Denver. I went with another airline that got me home instead of waiting until the next day"
Pros: "Frontier is not what it used to be. Your nickled and dimed. I will avoid using Frontier in the future."
Cons: "See above."
Pros: "Quick boarding and baggage check-in"
Cons: "Lots of hidden fees, VERY unfriendly baggage policies, VERY UNCOMFORTABLE SEATS. You'll end up paying the same price for a nicer flight with better baggage policies and more comfy seats after you end up paying all the hidden charges. Expect to add $105 each way on to your total costs. The seats look like aluminum frames with some cloth draped over it..."
Pros: "Boarding was fast"
Cons: "When the cost of the ticket is displayed it doesn't include the extra money you have to pay each way to get a seat, every single seat costs extra money, why not just include it in the price. Then even carry on bags cost an extra $30 each way, if you get the cheapest seats and carry on a bag, your flight ends up being $100 extra from what was displayed."
Cons: "No water or any beverage offered. A new low even for Frontier."
Pros: "Boarding was effeicient. Back to front. Flight left on time and was early on arrival. Yay!"
Cons: "Minimal comforts. Seats, trays, and not technology. Food wasn't poor because I didn't have any. Just no good, interesting or healthy choices."
Pros: "All processes were smooth. This was my first Frontier flight in years, so I was a bit surprised at having to pay for coffee, but so be it."
Cons: "Ripoff across the board"
Pros: "Ticket price was refunded with no questions asked. Ticket counter clerk was very nice."
Cons: "Flight was cancelled with no rescheduling, no vouchers were given for hotel or for flights on another airline."
Cons: "It was by far the worst customer service I've ever encountered! Never been so nickel and dined!"