I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
Flight was supposed to leave at 1:57am. It was postponed. They said they would give us more information every 15 minutes, they gave us updates every 45 minutes. Finally at 5am they said flight was cancelled, and we were instructed to get our checked luggage, go back to ticket kiosk and book new flights. There was one person working with 200+ people waiting to book flights. They did not give any suggestions or tell us what to do other than call the airline ourselves and book our own flights. They were not helpful at all. Worst flying experience.
Flight scheduled to leave at 2am, i arrived at the airport at 11pm,3 hours early and there was the LONGEST LINE i had ever seen TO CHECK IN! At that moment i said to myself, i should had paid a bit more to fly on a different airline because that 3 hour wait really outweighs saving 50$. If someone would have said, for 50$ you can go to the front of the line, i would have paid it. Really disappointed that aeromexico made elderly people, children, pregnant women and all your customers wait in that long. Really unappreciated
Very friendly and efficient crew got us to GDL ontime.
Like most airlines, Volaris does not give you anything for free except a ride to the next airport. They offer junk food and sugar water that you can buy if you want that.
We started boarding several minutes late but that was ok as it was very slow coming through security. We made up the time (I suppose in air) as we arrived at the gate on time.
Delays and two of my laggage did not arrive on my flight .To make things worse when I recieved my laggage the next day, there was four brand new pants missing.I will not consider this airline for future flights.
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