Old 757 with poor entertainment system. United no longer partners with United for free text and email. O'Hara an absolute disaster! Limited gates clauses two hour delay. Unfortunately this appears to be the norm.
It was a good experience, unfortunately my checked baggages were come late and not arrived on time.
Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.
It was hot and not as comfortable as the flight to Chicago. Must have been a different plane that needs to be worked on or replaced.
The SFO lounge closes at 12 midnight. My flight took off at 2AM
It was extremely hot in the cabin the entire flight, vent air was worn
Have not had a flight out or returning to Norfolk that has not required maintenance, and a gate delay. Properly staff the crew so maintenance can be performed without last minute emergencies on each flight and there is enough staff to have gates prepared for inbound flights. Staff to ensure the safety and on time service vs. profit.
We were forced to eat vegetarian food because non veg food ran out. The breakfast was mediocre.
My original flight was cancelled and that affected my trip and my plans and I got no compensation and customer service was hard to reach as well
United cancelled the flight after a 2 hour delay. The only choice was a 24 hour delay which was then 3 hours delayed.
The WiFi wasn’t working, so no one could watch any entertainment for 5 hours. The plane also was delayed and did not leave, nor did the staff prioritize those with connecting flights to de-board first. Everyone with a connecting flight to Munich missed their flight by 5 minutes. Then the next flight to Munich was 14 hours later. The airport could not compensate us because the closest hotel was about 2 hours away. This did not seem like the truth. I was not pleased with this traveling experience.
I DO NOT recommend Iceland air...missed connecting flight.....paid for isle seat upgrade for health reasons...had to do that over....baggage left in the rain so clothes got soaked other items ruined....called customer * dont care* service
Damage May baggage and I report the airport agant and they see it
Crew was very friendly. Need lay flat beds! More snacks
Good. Rxception is the Entertainment - movies and TV shows all out of date…
Worst airline I’ve ever flown. Delayed 5.5 hrs, missed connecting flight, and missed an entire day of vacation. Zero customer service
Everything sucked. No food, one small glass of water, a tiny coffee, 5.5 hour delay with no customer service. Would never recommend flying them.
Our three ski bags did not arrive and are still not delivered, one full day later. With one ski bag not traceable at all. I would not fly Iceland Air again.
Great crew, bumpy landings, two-hour wait for baggage with no communication or explanation. Will not fly again!
Decent service - nice seats. Crew were not overly attentive but can’t complain overall for the money
