Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Cons: "Rude flight attendants."
Pros: "The seats are not comfortable at all. The tickets that we bought promised a USB port and there were none. And oddly enough, everything around me was very sticky. The seat, the seat in front of me, the window.. it was an overall uncomfortable flight"
Cons: "At least one USB port per seat would’ve been nice. The WiFi was so slow that I couldn’t even send an email. And maybe the seats could’ve been wiped down a bit."
Pros: "Easy flight, nice crew."
Cons: "Waiting in the plane for our gate upon arriving was terrible. It was very long and a bit cramped."
Cons: "Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta."
Pros: "It was utilitarian and got me from point a to be at a very good price."
Cons: "Smaller seats, no entertainment to speak of. No complimentary snacks."
Pros: "The flight was on time."
Cons: "The entertainment was useless. Just the page with a list of movies took forever to load and once started a movie, after many tires, it was buffering every 5 seconds for up to a minute each time. I tried 3 different devices (phone, tablet, laptop) none worked. My son said he had the same experience."
Pros: "On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided."
Cons: "Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly."
Pros: "Quick boarding"
Cons: "After quick boarding we waited 30min after departure time for luggage to be loaded"
Pros: "Arrived early"
Cons: "Crammed seats. Lousy snacks for food. No entertainment"
Pros: "Desk staff member very helpful When departures was busy more staff were called immediately"
Cons: "Difficult to navigate online payment for extra baggage. Inconsistency about carry on sizes We paid for extra leg room in an exit row and we're given a very brief safety talk while 2 others asked to sit in an exit row and were given no instructions"
Pros: "Crew was nice"
Cons: "I paid for my ticket, but when I went to check in the day before my flight there were fees I had to pay that I was not aware of and had no choice but to do so. They do not offer and free carryon bag. If you pay online you have to pay an extra $30 for a carryon item or $20 for a checked bag. These fees apply to your destination and your flight home as well. On top of that, you have to pay for your seat. All in all I was not happy with my experience with sun country. I am normally not someone who writes poor reviews, but this was definitely the worst airline I’ve ever used."
Pros: "I used to fly sun country every other month for work. It was affordable, reliable, great customer service. They were recently bought out by Apollo Investment Group and they have gone in serious decline since then. I will never fly this airline again. Hidden fees, poor customer service, 4 hour hold time to speak to an agent, *carry-on fees*-- just a bad airline at this point."
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Pros: "I loved the fact that they provided us with food vouchers and a ticket voucher when the flight was late. Thank you! The crude is extremely friendly"
Pros: "The crew on the ground and sky were amazing. Everyone i talked to was kind and understanding while dealing with a difficult situation."
Cons: "Ultimately, sun country could of communicated better all around. Was not informed that the flight was delayed until I checked into airport/ even though we were told that the airline knew that the plane was late “all day.” Arrived for a 3:50 flight and did not take off till after 9. Furthermore, there was limited communication regarding when we would actually take off. Checking-in I was informed boarding would start at “6:40” and then we did not board until 830-9."
Pros: "Excellent customer service"
Cons: "Being given new seats even though we had to pay extra to get them in the first place. Being charged for luggage when the website wasn’t clear about this matter."
Pros: "Great crew, timeliness! Arrived early!!!!! Everyone was very accommodating!"
Pros: "Crew was friendly and they tried to make the service announcements funny. But SW has that niche. ."
Cons: "Sad they are turning into the nickel and dime airline. Kind a of a hassle so will need to bat Delta by $100 for me to lol at them again"
Pros: "Nothing. Was horrible. Rude people work at the counter. She think to high heaven."
Cons: "Hated everything about it. Sun country air is the worst airline I've ever flown on. AVOID!!! Could not handle simple requests. Over charged and was a terrible over all experience and ruined my whole vacation to be honest"
Pros: "The gal next to us was an employee of sun country and she was extremely nice! Also the front desk people were accommodating"
Pros: "Friendly and responsive flight attendants, one of few direct flights so definitely a plus"
Cons: "Lack of communication from the gate and flight deck about a delay before we left MSP. While the flight crew was trying to keep announcements to a minimum in board, a little bit of information would have been reassuring."
Cons: "Time to redo the seats. No padding for 4 hours is a little to much to ask of passengers."
Cons: "I tried to pre select a seat online. The seating chart indicated that the flight was full and only few middle seats and aisle seats were available. The middle seats were free but the aisle seats cost $15. I'm a big guy so I paid the $15. When I got on the flight I learned the flight wasn't full and there were plenty of seats available. I thought there must be a mistake so I tested it on the way back to L.A. from Minneapolis. I got the same email encouraging me to get my seat early and check in online. The seating chart indicated that the flight was full and only a few middle seats and aisle seats were available. So instead of checking in online I waited to do it at the counter. Sure enough the lady at checkin told me there was plenty of seats and even offered me and my travel companions a whole row so we could sit together. I feel like Sun Country is misleading their customers in order to make a few extra bucks. Lame!"
Cons: "I don't like hearing that Suncountry is going to be an airline that charges a fee for everything like Spirit airlines. I heard that this will begin as of January 1st. Suncountry is a great airline. Why would you change that? It's disappointing."
Pros: "They tried to separate me from my son in order to accommodate a passenger using a wheel chair. I accidently found out just before boarding. My son was NOT having it!! They changed our seats, putting us together again, without a problem or negative attitude. Total professionalism in an awkward situation!"
Pros: "Leg room, great view."
Cons: "Nothing, was great."
Cons: "They kept making me check my bags when I didn't need to and then had me wait for one and a half hours to get my bags from the baggage claim! They also have the longest layovers imaginable. I had to find out what gate my flight was taking off in at the airport, they never tell you ahead of time. The staff is ok but there was a stewardess on every flight (4) that had serious attitude. I only chose them for economic reasons and wish I had just paid more for a better flight experience."
Pros: "Boarding was good and agent was able to move me and my 2 family members to an exit row so we could be together."
Cons: "Plane left late due to "showers" at MSP, then at LAX we had to taxi from north side of airport to south side, further delaying us 15 minutes or more. Also, exit row seats did not recline even though agent had told me they did recline. None of us could sleep. Very uncomfortable!"
Cons: "One of the female crew member just had a really bad attitude and was rude multiple times. She was a bit older than the other ones, I believe her name was Linda. I asked for both cream and sugar, she only bought cream then when I asked again, she was really dismissive. The cart was literally 1 feet away, I almost wanted to get up and grab it myself. This happened again with my seat mates. She was really nice to the other white customers but I sat in a row with all people of color, and she was equally rude to them.Linda would really benefit from some diversity (addressing her implicit biases/prejudices) training. It just makes all of Sun Country look bad, this was the first time flying sun country, and I will most likely not fly with sun country again, if I keep on running into air hostesses like Linda. Its unfortunate because the other air hostesses/hosts were really nice, warm and welcoming."
Pros: "It was a direct flight."
Cons: "We were late departing and arriving, which created a problem for a meeting I had to attend. On top of already being late the exiting of the aircraft was poor. No announcement was made for wheel chair people to wait until the end, and naturally held up the exiting of the aircraft. This was my first experience on Sun Country and the flight attendants allowed people to use the bathroom in the front of the aircraft, but at hour 3.00 when i walked up to use it - i was then told to go to the back. After I watched many people for HOURS freely use it. Not just when the cart was in the aisle either. Just not consistent in their directions and follow through making it confusing for passengers. There was no wifi, so I couldn't work and there was no entertainment on board. I won't be flying Sun country again."
Cons: "getting onto bus, riding around tax I ways and run ways to het to terminal without escalator , old people had to climb stairs, added an hour to flight time."
Pros: "Our flight on suncountry was great, the only problem was that the seats on suncountry are so close together, no legroom at all."
Pros: "Staff was friendly."
Cons: "Delays, no snacks, very cramped seating uncomfortable, and long wait for gate checked baggage."
Cons: "When checking in our luggage the woman asked several times how many bags and we responded several times 2.my self and my wife. My wife even held up her hand indicating she was checking her bag. The woman charged me the initial bag fee of 25.00 then charged me again for an additional bag at 35.00. That was wrong since there was 3of us flying."
Pros: "It was a smooth check in and the flight times were accurate.This flight had less passengers so we had more room in between passengers."
Pros: "It was fast check in and we were on our way to Los Angeles crew and staff helpful and friendly."
Cons: "Not enough personal space toooooo crowded and stuffy."
Pros: "See above"
Cons: "See above"
Cons: "Very old aircraft"
Pros: "Boarding was very smooth, gave early boarding to the military, 737-800's,"
Cons: "FA's were a little matter of factly."
Pros: "i honestly had never heard of your airline, but when i got stuck in Minniapolis do to the delta meltdown last week, i found a ticket home on sun,, your price was excellent and the service was fantastic in first class, Nice people great food great price considering i was in first class for less than any other airline in coach thanks Don Dokken CEO DokkenEnterprises inc"
Pros: "The flight was on time, the ground crew were very helpful and friendly. When I landed at LAX there was no wheelchair. I had to wait for at least 30 minutes for a wheelchair. I missed my shuttle and after arriving at 4:45, the shuttle did not come until after 6:30."
Cons: "The grounds people at LAX were not as nice and friendly as the flight crew and the ground crew in MN. Certainly not as helpful. After waiting for my wheelchair which had been pre arranged, I missed my shuttle and had to wait almost 2 hours for another shuttle."
Pros: "Paid more for priority seats roundtrip to find out nothing about it is priority. They boarded our section last. All rows were bparded before rows 4 through 8. What a waste of money. Never flying Sun Country again. Not to mention the flight attendants repeatedly bump into my wife by reaching over her to serve people in the row in front and behind us. So rude..."
Pros: "Great seating and service. Friendly helpful flight attendants."
Pros: "I had never heard of Sun Country before, and thought I would be in for an uncomfortable Spirit Airlines type of experience. I was pleasantly surprised that the seats were comfortable, there was room for my carry-ons, and everyone was pleasant."
Cons: "I just acquired a Known Traveler Number for TSA Pre-Check. When I checked in at the airport, the self-service screen showed my KTN, but printed the boarding pass without saying PreCheck on it. I didn't notice until I was at security and was no longer able to get it corrected. I was told by the TSA person (not a Sun Country employee) that it was "random," but surely your system can factor KTNs into boarding passes automatically, especially since I (and other passengers) paid for the DHS enrollment. I was also hoping for electrical outlets in the seat so I could use my laptop."
Pros: "Timely departure and arrival Aircraft was relatively clean."
Cons: "The event I flew to attend got changed, so I had to change the dates of my 'Going To' and 'Coming Home' flights. It was not my fault, but I got horribly overcharged to change my flights. I am not working right now nor do I get Unemployment; I booked the flights months ago while I was still working. In that situation, the airline could help a bit more financially. Airline crew going out was courteous and helpful, but there was one attendant on the flight back who was frankly rude to me and bullied me. I do wish airline food was a bit more reasonably priced, and cash payment was accepted."
Pros: "I got home safely and (more or less) on time."
Cons: "Flight attendants were mostly rude. They nickel and dime the passengers ($8 or more for "entertainment modules"), aisles were very narrow; I felt like a sardine. Bathrooms were not kept clean and getting to them was a challenge because the crew wouldn't let us wait in the galley and you weren't supposed to crowd the aisle...."
Pros: "Prompt, friendly!"
Cons: "Uncomfortable. Had an aisle seat."
Pros: "My flight back was really good the crew was really nice got offerd plenty of complimentary beverages the pilot was really nice in letting us know where we were and what time we would be landing overall the flight back was good"
Cons: "The flight there wasnt that plesent the boarding was really slow they didnt board us accordingly they just boarded in whatever order they felt like didnt get offerd any complimentary drinks and when i asked for one they said they didnt have any of what i suggested also no entertainment unless u want to purchase one"
Cons: "everything... I will never travel on spirit again if I can help it."
Cons: "Not be delayed for 4 hours. Spirit should compensate me. I left work early only to spend my entire evening at O’Hare as they changed the departure time 6 times because of a mechanical problem with the plane"
Pros: "Seats are uncomfortable and no room for arms."
Pros: "Crew was very professional, plane was clean. Ride was smooth."
Cons: "I had overweight passenger next to me who tried his very best to keep his left arm away from me, but when he fell asleep I was squeezed. No fault of Spirit. It was too tight of a seat arraignment. When I went to get my seat from customer service there was a man with luggage that will fit the template for carry on, but the wheels did not allow his suitcase to fit the length. He had to pay for his luggage, I thought the representative should have not charge him. I bought my ticket last minute as it was business trip decided 2 days prior. I chose Spirit for the convenient schedule, never used them before. For the same amount of money a coworker of mine got very convenient flight with no charge for carry on with assigned seats with American. I thinkg the price was not competitive."
Pros: "the funny jokes by the flight attendant"
Cons: "there was a fee for EVERYTHING!"
Pros: "Flight was on time"
Cons: "Food we did pay for snack It was more expensive, I'll rather fligh with an airline that tell me up fron how much I will expend on my ticket instead o giving me a low price and then charge me for everything."
Pros: "Can only rate on everything but Entertainment & Food, since there was neither of those. Other than those it was 5 Stars all around."
Cons: "No complaints available."
Pros: "All gate and plane crew were excellent and made the boarding process smoothly and FAs on the plane were funny and friendly! Made for a smooth flight with all their announcements and procedures"
Cons: "Costs of snacks n drinks"
Pros: "Flight was on time"
Cons: "Crew members clumsy"
Cons: "Everything was so horrible! It had delayed from Los Angles to Chicago and from Chicago to Los Angles. They charged me twice for one check-in baggage. At the first I paid 112$ for baggage 2ways. Today I payed $30 more!!!! It was the first and last trip with Spirit."
Pros: "Very smooth flight. Employees very courteous . seats were not bad . i am 6ft 265 lbs and was comfortable on a 4 hour flight.good experience."
Cons: "Nothing really"
Cons: "Seats did not recline ( the whole plane - not just exit rows). All the extra charges for EVERYTHING were ridiculous, especially as you are not informed of any of them before booking. I'll not fly Spirit again."
Pros: "The price Is great"
Cons: "Waiting in the plane for almost 2 hours once I arrived to my destination, because a gate was busy. The charge for carry on is absurd. There should not be such charge."
Cons: "Seats do not recline! No free food or drinks. No charging ports. No entertainment monitors or screens"
Pros: "Very spacious, clean and excellent staff. Very friendly and helpful, emergency medical situation took place and they remained extremely calm, and informative along with medical passengers and quickly responded making everyone at ease and very attentive. They are all an awesome bunch, and I'm glad I was able to experience my very first flight with Spirit."
Cons: "Would have been nice to be able to charge my cell phone but no outlets available where I was seated."
Pros: "Check in agent and gate agent happened to be the same extremely nice person"
Cons: "Flight info not clearly posted at the gate. 40 minutes waiting for a wheel chair tho the gate"
Pros: "Absolutely nothing!"
Cons: "Boarding gate was closed early! Not announced! And had to pay $900 to book a flight new flight out! Luggage was lost and had to walk for two hours trying to find someone to help me when I arrived at LAX. No one was able to help and no one knew where my luggage was. Never again! Worst experience ever!!!!! Do not book with Spirit it's not worth the hassle!"
Pros: "Extremely friendly and funny staff. Very personable and professional."
Cons: "Small, uncomfortable seats."
Cons: "I had to pay an extra $30 for my luggage weighing 47 pounds. All other airlines the weight limit is 50 pounds not 40..."
Cons: "I was running late for my flight and the charged me for a whole new flight."
Cons: "Everything was perfect"
Cons: "Was supposed to land at 8:24am, didn't land until 9:10am"
Pros: "This airline hides it's prices!! There's a disclaimer that says baggage is subject to fees, but it fails to mention it'll cost you a fourth of another ticket to bring a carry on and then increase exponentially for every other bag, not to mention you have to buy your seat once you've already purchased air fair! SCAM!!!"
Pros: "That the flight was over after 4 hrs"
Cons: "The size of the seats, the fact the airline is so cheap. The size of the seats. the seat do not recline, worst airline in my life. I don't know how they stay in business. I would never fly with them again. You even have to pay for water, an item the EU called essential for human life."
Pros: "GETTING THE HELL OFF OF THE PLANE!"
Cons: "NO FOOD, NO WATER, NO SODA, NO RECLINING CHAIR, NO IN FLIGHT ENTERTAINMENT/GAMES FLIGHT ATTENDANT ALLOWED A WOMAN TO PHYSICALLY ABUSE HER RAMBUNCTIOUS CHILD AND DISTURB THE ENTIRE FLIGHT ONE ROW IN FRONT OF ME!! YOU GUYS SUCK!! BOOO!!!"
Pros: "Nothing. The crew is rude and the gate staff in Chicago are some of the meanest, most unbelievably careless people I have met in my 20 years of constant travel"
Cons: "I don't like when planes leave before they are scheduled to leave with my luggage. We were standing at the gate 15 minutes before the departure time but they had already given our seats away"
Cons: "Bag charge $100 is ripoff. Crew is absolutely ineffective in communication. Rebooking for later flight was unavailable according to the ticket counter but booking site has it for sale. It looks like Spirit Air is intensified in only selling the tickets in higher prices instead of taking care of the travelers of the cancelled flight."
Cons: "Food should be available on flight complimentary and also carry on should be free."
Pros: "The trip was good overall I had a great time the service was good move promptly and it was pretty easy going"
Cons: "One thing that I didn't like is that the plane didn't have Wi-Fi you guys should offer Wi-Fi and give me an option to pay a little bit more not a full luggage it for over 40 pounds per luggage"
Pros: "Plane was not jammed full"
Cons: "Spirit has a lot of fees"
Cons: "Delays one before the flight and when we landed we had to wait in the plain for 1 hour. No food or drink and have to pay for any bag you have carry on or checked in be careful they do not tell you from the beginning"
Pros: "Only the initial "sucker price" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!!"
Cons: "They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel."
Pros: "It got me from the point A to the point B safely. Shouldn't/wouldn't take that for granted."
Cons: "1. Technical difficulties: We attempted to check in the night before, in order to "save" on what's already a ridiculous fee for checked baggage. However, after inputting our credit card number, the system stated that it was experiencing malfunction. Therefore, we had to check in again at the airport, and although we informed them that we attempted to check in ahead of time, they were not concerned and charged us $52 each per bag. At this point, any savings we had by booking a "no frill, economic" airline, were negated. 2. Ridiculous Fees, cont: My husband and I were traveling together, and booked the flight at the same time, on the same credit card. Yet, the only way we were guaranteed seats together, was if we purchased seat assignments. 3. Delays: Our flight was initially delayed 3 hours. We were not given any explanation or apologies. Then, as our new boarding time was approaching, they informed us that further delay will ensue due to a flight attendant running late. They could not give us a time frame in which we would actually board, nor did they seem particularly concerned or apologetic. 4. (Dis)Comfort: We finally boarded. Seats do not recline, nor are they comfortable. Of course, even water carried a charge. 5. More delays, poor Customer Service: After we landed, we proceeded to wait another half an hour or so, because the plane for some reason had no access to the gate. People were restless and needed to use restrooms. But they were sharply redirected and ordered to stay seated and buckled, without much regard for the inconvenience and discomfort. Overall, a poor experience. There are so many airlines out there whose costs are comparable (or even cheaper after you factor in all of the additional, ridiculous fees) and who have a better record in being on time, great customer service, and no extra fees. I would suggest going with them."
Cons: "The flight attendant "joked" with us that we were heading to New York instead of LA... Supposed to be funny but seriously rude and frightening; I almost had a panic attack. I am also severely disgusted by the airlines that include a dozen hidden fees but don't inform you of them when you are booking your ticket. It was due to a fluke that I discovered carry ons were not free, which led me to search further and find that printing boarding passes is not free, nor are beverages, nor.. anything else. While I understand Spirit's desire to make flights cheaper, you should just TELL PEOPLE THAT when they buy the ticket, I shouldn't have to discover it after the fact. I probably still would have bought your ticket and been much happier about it."
Cons: "Customer service is terrible, the flight was 2.5 delayed and then we sat on the runway for an additional hour. I would never fly this airline again."
Pros: "The guy who made the announcements was AWESOME."
Cons: "My seat. Pricing. Being forced to live out of a back pack. Tiny seats. No water. I won't deal w spirit again"
Pros: "The crew on the plane was great. Friendly, polite quick. Too bad they were like cops dealing with people that would not turn off their phones or stay in their seats."
Cons: "The Spirit counter had 2 people working and no customers. Would not give me a seat number. Gate agent had 40 people in line and was by herself. Seems odd to hold up people boarding while I got in line to get my seat number. Also the baggage fee really does suck. $50+ for a carry on was cheapest option. Passengers caused issues the whole time. Police called and met them on exit from the plane. Frontier is the better way to go out of the two sister airlines."
Pros: "I liked boarding outside the plane. Kind of refreshing, like a throw back."
Cons: "I was assigned the same seat as someone else. Never happened to me before so it was kinda weird but in the end I got a window seat which I wanted all along so it was only a minor hiccup of inconvenience while boarding."
Pros: "Charismatic staff"
Cons: "late start boarding"
Cons: "plane hit turbulence twice, the second time it happened for an extended period of time. it was so scary that several passaangers were screaming and the pilot said nothing during the roughest patch to reassure passage get that they were safe. it was an awful experience!"
Pros: "Spirit delayed our flight by 2 hours, and then cancelled it completely once they realized they DIDN'T HAVE A PILOT!!!! This airline is a complete joke. They left 300 people scrambling at 7:45pm trying to figure out how to get home, and all they were offering were connecting flights DAYS later. I will never, ever, fly Spirit again. Even if it's a $1 flight. Not worth the stress."
Cons: "The flight was delayed by 4 hours... some of the crew for our flight was out right nasty!!!! One person that was at the gate , was just rude, there was however, a beautiful, black woman that was cool , calm and collected, friendly and service minded. I sure wish I had gotten her name. In the long run, we finally landed in LA 4 hours late, One thing about Spirit... you pay for everything.. even WATER on Spirit Seats, carry on's, WATER.... EVERYTHING!!!!!! I will never fly Spirit again."
Cons: "Every thing is very good"
Pros: "Everything, the extra roomy seat, the fact that I did not have to buy what I did not need!"
Cons: "My first trip was cancelled due to mechanical problems but I was put up in a very nice hotel which compensated for the inconvenience. I will definitely fly Spirit again."
Cons: "I had never flown Spirit before so I did my research prior to my flight. Nowhere did it say online that you are unable to check in to a flight 45 minutes prior to departure. I attempted to check in the previous night and received an error screen, and subsequently missed my flight."
Cons: "Flight was cancelled. Received an email on the way to the airport that is was cancelled. Had to run through airlines and try to a new flight like I was in Home Alone. Luckily American Airlines pulled through but it was much more expensive. Worth it though. I'll never book with Spirit again after reading how often they cancel flights. Never thought its happen to me but I was wrong."
Pros: "Smooth check in process. Do it on a laptop instead of the mobile browser to bypass the seat up charge. Smoothest landing I've ever been on. Clean, neat plane."
Cons: "Got through the entire ORD TSA line before I found out the e-ticket doesn't scan at their station and had to walk all the way to the Spirit kiosk to print the paper ticket. Save yourself some hassle, preprint at home or give yourself extra time before heading through security and print at kiosk."
Pros: "From the moment I bought my ticket, I was thrilled by the low fare. The day before, I checked in online and discovered the baggage price was ridiculous and then I had to pay to choose my seat!! I knew nothing about the seats that do not tilt back. After we boarded, and wee waiting on the ground , I asked a flight attendant, if I could please have a glass of water, she looked at me with a straight face and said that they could not sell water while the plane was on the ground? Say what? I later paid $3 just to have a cup of water. Flight attendent handed me my drink and then a cup with ice. I asked her "how much" for the cup and ice and she said it was free. Later, I went to use the lav, but remembered my purse and lo and behold I didn't need to drop a coin in to enter and the water in the sink and the soap and towels were free. My while body aches from 5 hours on a plane cramped in the smallest space I hope to inhabit before I die. By the time I added the various costs to my original airfare, I realized I could have booked a flight on another airline, paid a bit more and not be baited and switched."
Cons: "No leg space at all and the seats were extremely uncomfortable, I couldn't sleep on either flight."