Pros: "The crew were friendly and professional!"
Cons: "Delayed and baby crying and kicking behind my seat."
Cons: "prob nothing more with in reason , could have been done - how do you eliminate fellow stupid humans ?"
Pros: "We arrived ."
Cons: "budget airline with terrible service. I did not make my return flight due to their line moving so slowly - took 2 hours in line to be told I didn’t arrive early enough. Many people in the line missed their flight - no refund and no help. Booked with another airline - not flying Suncountry again."
Pros: "The crew were awesome! Was comfortable"
Cons: "The USB ports were not charging"
Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Pros: "Crew was professional, effective communicators."
Cons: "No complimentary snacks offered. BYO entertainment."
Pros: "I like the price of the ticket."
Cons: "Seats were uncomfortable, staff looked like they rolled out of bed, we didn’t get any snacks only one small cup of juice for the entire flight, landing was a bit harsh. I don’t know if I’ll ever go through Sun Country again."
Cons: "Add in seat screen for entertainment"
Cons: "Entertainment app/WiFi was down. Apparently a know issue on this plane for over a week. Staff didn’t announce, you had to ask."
Pros: "Our flight was delayed over 2 hours and there was ZERO notification from the airline - we found out once we were at our original gate. Paid substantial amount to check bags and for seat assignment......after choosing seats when flight was booked online! Crew and flight were fine but will not fly Sun Country again. Too much hidden BS!"
Cons: "See above"
Pros: "Left on time arrived a bit early."
Cons: "Very disgusted to learn of the new carry on cost imposed by Sun Country!! Instead of punishing everyone just enforce one reasonable carry on at the gate for those who abuse it by having oversized luggage disguised as a carry on."
Pros: "Stewardess Alisa was very attentive. She realized my disability and did all she could do to accommodate me."
Cons: "Seats too small."
Cons: "Very rude ticket counter. They wouldn’t allow me to to board even though I showed up an hour, twenty minutes before take-off at their online POSTED terminal BUT they’ve moved (unfortunately no update on their web site). By the time I managed to get from terminal #2 to #5 (around LAX on a busy morning), a half hour later, the counter help wouldn’t even consider issuing me a boarding pass!"
Pros: "If you’re not looking for a super boujie experience while flying this is a great choice for you. It’s quick and simple and I had no problems at all! This was my first time flying alone and I am so happy with how it turned out :)"
Cons: "The flight was delayed by 2 hours and I could not reach MSP ontime due to which my career has had an negative performance impact. I am unhappy about the flight delay"
Pros: "I had a seat toward the front, so I boarded early-ish, which went smoothly."
Cons: "Seating was incredibly uncomfortable. The bottom cushion was worn down, so my butt was sore after just a three hour flight. Also, my neck and back were in pain after getting off the flight. I am in my 20's and don't really get sore neck or back, but the seats were just that bad. However, I did have JUST enough leg room even though I am 6'4". I'll probably avoid this airline in the future just for the horrid seats alone."
Pros: "This flight was inexpensive and the layover was very easy. Didn't have to pay to carry on luggage like other cheap options."
Cons: "No entertainment except movies to rent through flight attendant. Seats were uncomfortable. Airline is in the worst terminals with terrible food options."
Cons: "We were an hour late taking off because the pilot waited for a late passenger causing us to miss the take off firm which I feel was unfair to the entire plane who all boarded on time."
Cons: "When I checked in prior to flight, the staff person asked me if I wanted an exit seat. I asked if it is roomier than Sun Country's regular seating since I feel their regular seats are very roomy. She said yes and that they are very comforable. When I got to my seat, I found out that they do not recline. DO NOT FN RECLINE. The lady forgot to tell me that. With lower back pain, I was extremely uncomfortable, in fact I could ot sit still. Horrible flight. THe stewardess could not help me, they said flight was full. I told them of my back pain, they didnt care, nothing we can do. THen I asked for a pillow and blanket so I can support my head. I was told there was a fee for a pillow and blanket.??????? I said ok since I was looking for relief, and comfort. She came back saying she was sold out. WTF"
Pros: "I needed wheelchair assistance and they helped us quicky and directly to get thru the people to get on the plane thanks again"
Cons: "Small seats"
Cons: "I've flown twice with Sun Counrey and both times I was late in arriving by Two hours! That's a lot!"
Cons: "A lot of delays but they handled accordingly - weather is out of their control"
Pros: "Polite and efficient"
Pros: "Found an an amazing deal on Sun Country through Kayak. Easy purchase and confirmation process. Will definitely use Kayak again."
Pros: "The staff seemed to be friendly."
Cons: "Everything else was horrible."
Cons: "Everything was awful about this travel experience. I was delayed all day and my flight from MSP to JFK took almost 8 hours. They delays were due to weather which I can understand but there was absolutely no communication from the airline and had everyone including myself extremely frustrated. We landed in Stewart, NY with no warning or information. Was a nightmare."
Pros: "I thought the flight attendant was nice."
Cons: "Our departure was very disorganized. I was told that I'd be able to board early if I checked my carry on. Not the case."
Pros: "I changed my flight because of an emergency to the next day with no charge because of a "one time courtesy." So amazing and so thankful for that."
Pros: "Everything was great!"
Cons: "The temp in the plane on the return flight was 55 degrees and freezing but they eventually turned the heat on. That was strange."
Pros: "Sun Country is the best airline in the world -"
Pros: "On-time, the connection gate was neaby"
Cons: "The airplane from LA to Minneapolis was so old, uncomfortable seating, rough take off."
Pros: "Good prices, good friendly crew, arrived at least a 1/2 hour earlier than we were supposed to..overall excellent"
Cons: "Better snack selection other than that it was an excellent experience"
Pros: "I am a large woman and they were so kind in helping me with those embarrassing issues like needing an extender descretely. The ladies were professional and personal. I really appreciated them."
Cons: "As a general idea for Sun country maybe have a Google map up to see where we are. Maybe it's a bad idea but I love looking out the window and knowing."
Pros: "The flight was fine. Uneventful which is wonderful. I did not eat & did not utilize the entertainment so can not comment on those items."
Cons: "My only comment is that a child was using an electronic device during the flight without headphones. It would have been appreciated if the attendants could have suggested earbuds, headphones, or at least asked that the volume be decreased out of respect for other passengers."
Pros: "Excellent price and it wasn't over booked. The flight had no food so I can't give it a 5star rating (sorry)...."
Pros: "Their alcoholic options are much better than Delta. The flight from LAX to MSP was quite smooth, only a couple instances of turbulence."
Cons: "My known traveler number did not sync with my ticket, so I couldn't go in the TSA pre check line."
Pros: "clean plane and legroom good, esp. for tall person."
Cons: "On return flight, gates changed without any announcement. About 1/2 hour before return flight boarded they announced there would be no bathrooms on flight available. This would have been prohibitive for me flying that flight. Situation was rectified and they got two bathrooms working but it caused a great deal of undue stress. Is flying without facilities even legal?"
Pros: "I was unable to use the ticket from LAX to MSP due to a death in my family!. I had to book another earlier flight with another airline to get home to a funeral. Unfortunately, Sun Country didn't have a flight back to MSP the day / time I needed. When I contacted the regarding my cancelation they refunded my money, no questions asked!"
Pros: "Offer to check carry-on for free."
Cons: "I had to return my rental car about 5 hours before flight and didn't realize I would have to wait for Sun Country's ticketing to open for two more hours. Have to pay for blankets and pillows? Then turn temperature up."
Pros: "It started with the crew at the desk being very helpful, attentive when we came to check in. And both times, coming and going, they were this way...and friendly. This sets the tone for the rest of the trip."
Pros: "We were able to board first as mom was in a wheel chair"
Cons: "Everything was weighted in favor of passengers. Very nice"
Cons: "Did not eat or have entertainment on the way over so you could say NA."
Pros: "Short lines and prompt check-in. Flights took off and landed on time. Lots of young kids but generally quiet. "Budget" airlines like Sun Country and Southwest have separate Humphrey terminal but it is less crowded and easy to navigate."
Cons: "Staff managed to spend almost the whole trip passing out drinks/snacks. Like, does it really take 3.5 hours to do that? Maybe it does. Announcements were informal - really felt like we were on a training flight. Staff wasn't helping people with bags or to find their seats like other airlines do. Maybe this more relaxed atmosphere is why the prices are lower? If so, that's fine with me - but doesn't seem like you're gunning to attract more business or be anything other than the airline in between the disgusting model of Spirit and the lame cost-cutting of major airlines. Like, innovation is only possible via dissension, and I'm sure your business is having the same troubles with idiot senior leaders as every other US corporate business is, but if you're going to ask for feedback, the feedback is stop being so blah and stand for something other than your Board. Plenty of ideas out there - stop being so pro-short term profit and start having some fun!"
Cons: "chose seats for the fight back weeks ahead of time but when we checked in my husbands seat was moved10+ rows behind us and from an aisle to a center seat. He is 6 feet 8 inches tall, luckily there was an open exit aisle seat an they upgraded him without charge...otherwise would have been a horrible fathers day for all"
Pros: "Crew, on time, wheelchair service"
Cons: "Cramped seating, food"
Pros: "Friendly crew"
Cons: "Late arrival. Circling MSP due to weather"
Pros: "Not very much! It was like riding a crowded bus but the fare was cheap and the flight was (mercifully) short."
Cons: "They nickel and dime you to death - $8 for an "entertainment device," no food at all (not even a bag of peanuts!) and grouchy flight attendants who talked about "them" (the passengers) who wouldn't obey their direct orders quickly enough - in loud voices in the aisle.... Fortunately it was a short flight."
Better timing , we got in first class for nothing, the flight was delayed and there’s no incentive for that mistake. Gate crew at boarding times was not polite at all
Pros: "Crew was very nice and plane was clean."
Cons: "I was exhausted and wanted to sleep on my late night flight but my seat did not recline (broken)"
Cons: "Of the 4 FA only 2 were pleasant. The others were short and accusatory, not with me but other passengers not okay American"
Pros: "Everything was done in a good amount of time."
Cons: "Better room in seats....feels really tight"
Pros: "Staff, plane, ride - one of the nicest flights I've had in a long time"
Cons: "Nothing. Well, if you paid me to fly ;)"
Cons: "They cancelled the Flight and we had to book with Air France instead and made us late to our cruise"
Cons: "Flightleft 2 hours late and then an extra hour waiting at the next gate."
Pros: "Great crew"
Cons: "We experienced flight delays, lots of turbulence, and my knees were pressed up against the seat in front of me the whole duration of the flight. They also overbooked the flight, so some people had to take a flight the following day."
Cons: "My entertainment screen was not operating. Could not recline my seat."
Pros: "Although they charged me $10 to book a seat for check in it allowed me to pick one that keep the middle seat open for my wife."
Cons: "To be charged to pick a seat. You should have revealed that in you pricing."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "It was not crowded breakfast"
Cons: "Breakfast was lousy"
Cons: "Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip."
Pros: "The staff was fantastic"
Cons: "Well my flight got delayed four separate times. I was stuck in LAX for 3 hours. So much that booked another flight with another airline for the following morning. I had to book a hotel nearby LAX just so I could somewhere to sleep for the night. My luggage made it to Chicago safely, but I didn’t at least not with American Airlines. It took them an hour to tell us that they reassigned the pilot to another flight, not only that when it was delayed the first initial time (40 minute delay) about ten minutes before we were supposed to board they tell us that the flight attendant crew is going to take 30 minutes to get to the gate. Not only but those poor airline service staff were completely unaware of all these changes! They had to find out from the passengers what was going on. Honestly I will never fly with American Airlines ever again!!!"
Cons: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Pros: "Pilot was informative."
Pros: "Staff at gate were very nice"
Cons: "Flight was delayed three or four times throughout the day"
Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Pros: "Nice crew, very reasonable cost. Didn’t like the “no overhead access” but worth it for the money I saved."
Cons: "The seats are ridiculously crowded. It’s really so uncomfortable and claustrophobic, even for shorter flights."
Pros: "The nice and helpful American Airlines ticket agent at our gate that helped me fix my seating issues."
Cons: "Your booking does not automatically reserve our 2 seats together so I find out at the last minute and have to pay for an upgrade to fix it. Not thrilled! Plus I booked with BA for a reason so it would be nice to know at booking that they will contract with AA."
Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"
Pros: "On time arrival. Entertainment system worked on this Airbus, unlike the Boeing 737 (updated, but still outdated!) on the way out."
Cons: "Limited and unimaginative food options on board"
Pros: "Friendly staff."
Cons: "Uncomfortable seats."
Pros: "Staff was friendly"
Cons: "There were no veg options for sandwiches and food ran out after boarding group 6."
Pros: "What a great plane with a great crew. Truly an enjoyable flight. And the tailwind got us in quite a bit early!"
Pros: "Very clean. Staff was very friendly."
Cons: "Paid extra for six inches of leg room but the seats recline 2 inches. Not comfortable. TV touch screen did not work."
Cons: "The seat I had reserved was given away even though I paid extra for it back in February. American Airlines rep said it was because when i book through a 3rd party like Kayak, they can't guarantee my seat assignment."
Pros: "The check in agent went above and beyond to get us on board."
Cons: "Couldn't check in online. Couldn't get a straight answer as to why. Kept getting the runaround from Kayak, American Airlines and British Airways. Never booking through kayak again."
Pros: "Left early, crew was friendly"
Cons: "Bought a seat that was explained as not having another passenger on either side, but it was just two seats in a row."
Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Cons: "Iberia does not have a check in counter at lax. All flights are operated by American, but ticket issued by Iberia. American could not locate my ticket and as a result I missed my flight. Iberia's 1800 number would not cooperate to release or rebook my ticket until a full day and 3 trips to the airport later when I made a manager speak to an American airline rep to explain and resolve what should be done with my unused ticket. Unbelievably inefficient and rude."
Pros: "Entertainment on long flights is vast. Flight attendants are nice and are prompt with requests."
Cons: "Bags that are told will be planeside end up being sent to tne final destination and no tags are given to the riders to let them know beforehand. Workers at counters were very rude."
Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Pros: "Boarding was a mess - there were no announcements about boarding and the gate agent did nothing to promote order in the gate area. Thank goodness for the new planes on this route - the old planes with the blue "leather" seats were so overdue to be retired. Onboard entertainment was great and every seat had a USB port and AC outlet. Smoothest landing ever, I couldn't even tell when the wheels hit the pavement! It was also the first time I recall a female captain on American - maybe the smooth landing wasn't such a coincidence :)"
Cons: "Our original aircraft was taken out due to a mechanical issue. When we got our replacement aircraft, somehow we were missing a crew member. So after a one-hour delay for a new aircraft, we boarded, then sat at the gate for another hour and a half waiting for an additional flight officer. Missed my connecting flight from Chicago to Dayton and had to be put up in a hotel 30 minutes away from the airport."
Pros: "Plane was the best. Newer model and took us one less hour to get to our destination."
Cons: "Boarding was a little messy. We had to wait even though we had a toddler with us."
Pros: "Entertainment us on point!"
Cons: "Boarding sucked, 90 mins delayed and made us check in bag. The snacks are TERRIBLE - no thank you."
Pros: "I don't normally travel long distances, but when I do I fly with American Airlines. I found a round trip from Chicago to Los Angeles for only 170 dollars. I had an overall excellent experience. Thanks for the great hospitality."
Cons: "Cramped, claustrophobic space. Cabin too warm."
Pros: "Crew was nice"
Cons: "Usual delays in 15 minute increments. Then when we landed waited on Tarmac for 15 minutes then were dropped off at a remote terminal and left to wait for 4 buses to come and pick us up 45 minutes later, one bus at a time. Almost felt like I was in a third world country."
Great crew! Very friendly and attentive.
Pros: "Great flight - very nice crew and service."
Cons: "A few dirty cups were left behind from the previous flight."
Pros: "Staff was friendly"
Cons: "One hr delay"
Pros: "Having our own device"
Cons: "I kind of miss watching movies on the seat in front of me option instead of just having our own mobile device.. wish the outlet were more reachable and easy to get to."
Cons: "WiFi could have been better, and seats could have been better"
Cons: "The seats were narrow and cramped. The entertainment system only worked on the UA app. No one informed us that the app was required until we were aboard and it was too late to download and install the app. Flight attendants did not seem happy. Baggage return was delayed."
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "Boarding was simple; staff professional and courteous; seats in first are always comfortable; taxi time was minimal."
Cons: "Breakfast was dull; TV monitors are gone"
Cons: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Pros: "Friendly crew (on-board and at gate) and smooth boarding process."
Cons: "Terrible seats. No comfort. Had to stand up just to get my under-seat item out/put away. Felt like a sardine for 4 hours."
Pros: "The crew was excellent"
Cons: "The seating space is to small"
Pros: "Flight was on time. Everything went smooth for being in coach."
Pros: "Crew, food"
Cons: "That the only entertainment was for purchase only"
Pros: "Crew was very nice"
Cons: "No wifi and screen/tv working again. I must have bad luck but this has happen to me twice this month....I pay for United to have this nice amenities. Also half of the people getting on the plane did not have. Seats assigned to them, I would say half had a not to see ticket counter... delayed a little but not bad, crew worked ther butt off to get it done fast."
Pros: "They were able to change my seat location from middle to an exit aisle seat, nice."
Cons: "No food choices"
Cons: "No reclining seats and no meal. Flew from LAX to CHICAGO. Very uncomfortable. Advertisement for free WiFi on plane, but makes you pay when you log in."
Pros: "Comfortable seats; good service; friendly crew"
Cons: "Old plane, no service, TINY SEATS"
Pros: "I liked that the plane didn't crash"
Cons: "The TV played a commercial that advertised all the shows and movies you could watch which lasted the duration of the flight WITHOUT the option to turn the TV off. Maddening. Just madness."
Pros: "The staff was nice and courteous"
Cons: "The flight was almost 7 hours late. United offered nothing to help the situation. Had to pay for entertainment and food."
Pros: "The acceleration of the flight"
Cons: "The wait during the boarding process"
Pros: "Spacious seats, seatback screens, and some empty seats made this a most comfortable flight"
Pros: "The woman at customer service was very nice telling me my flight was rebooked for the morning."
Cons: "Airport closed with no accommodation or resources. Slept freezing in a chair. Late flight and stranded overnight with no compensation, apology or reason why/where to go/what to do."
Pros: "Boarding went well. We were not seated by each other as we had requested, my mom is 88!!! Thankfully other passengers were accommodating."
Cons: "Fact that we were not seated together after we had called United to make sure that we were."
Cons: "I'm 5'3 and could not even lean forward to rest my head on the table in front of me because there wasn't enough room. I shouldn't have to pay an additional 95 dollars to have what was previously considered a normal seat with normal leg room, especially after loosing 6 hours of my life due to United flight delays during the course of my trip."
Pros: "Service was wonderful"
Cons: "Ran out of food I wanted because I was toward the back of plane."
Cons: "My flight to LAX was delayed by over two hours and I had to call and reschedule. I was rescheduled to an AA flight connecting in Chicago. The flight from Chicago to LAX was delayed by over four hours!"
Cons: "Boarding went fine and was on time. After boarding, the plane then became delayed for over and hour. No notification was given until over 45 of waiting, the pilot said he did not know why we were delayed. They also made me check in a bag which was small enough for a carry on. There was also plenty of space in the overhead compartments when I got aboard. I had to wait 30 minutes after the flight for my baggage."
Cons: "Good trip good service"
Pros: "Crew was great!"
Cons: "Had to pay to watch movie."
Cons: "Easy for check-in and on time"
Pros: "I like that it was big airplane"
Cons: "I was sitting by the exited and I didn't like it I couldn't sleep at all because the seats were not able to go backwards there was a woman that was standing at the entire flight because it was so difficult to fall sleep...!!! She was older I kinda feel bad for her I am 22 but I didn't really care but this woman was in her 50s and I felt terrible for her."
Pros: "I think these older flight attendants should retire if they don't like their jobs anymore. They were completely rude to many guest."
Pros: "Great folks working for airlines"
Cons: "2 hour delay"
Cons: "UA5132 SBP -> LAX -> ORD My return flight wasn’t better. I arrived at the airport early because I couldn't check in online. First United staff couldn't find my reservation for 10/9. When they finally did I was informed that the flight, once again, was delayed for more than an hour and that there was a high likelihood that I'd miss my connection, once again, to my final destination. I ended up having to select a completely different flight the following day. So I missed an entire day of work. Not surprisingly, this flight was also delayed, landing 30 minutes late."
Pros: "Quick boarding"
Cons: "There was a gentleman that was upset because his seat had been switched around and he called the flight attendants incompetent. He stood by my seat as he waited for the issue to be resolved, that made me feel really uncomfortable."
Pros: "Before boarding the attention was very good"
Cons: "After boarding the seats were broken, there was no entertainment and the food was next to nothing"
Pros: "The crew was great"
Cons: "There was no food"
Cons: "No free wifi. No free entertainment. Smaller than a kids small fruit snack bag of trail mix for a 4+ hour flight. Gate issues delaying our boarding-resulting in late take off.- and delayed transit home to last available route of the night- thank goodness!"
Cons: "Seats were uncomfortable, no TVS & food was horrible"
Pros: "Crew was so friendly and helpful"
Cons: "I couldn't watch the movie on your website. It kept buffering. I also had a very limited choice on movies since I didn't have the app. I was very uncomfortable in my seat."
Cons: "The boarding process is a bit chaotic. I honestly think the wi fi should be free."
Cons: "Flight left LA late I had a connecting flight to Lexington but I did make it after rushing to the gate I'm not a young person anymore"
Cons: "The seats on the flight from LAX to ORD are built for people who are under 6' tall. You need to disclose the fact that your seats cannot accomodate a person who is 6'2" and 200 lbs. or you will need to accept medical responsibility for the damage done to a persons musculoskeketal system."
Pros: "Great staff. Great safety explanation. Smooth fight"
Cons: "Nothing. Everything was great. I'll definitely try to stick with united for my future travels"
Pros: "the fight was on time. Multiple beverage service in economy, the flight crew was attentive."
Pros: "I liked that the plane was clean. Comfortable seats ( had the big chair)"
Cons: "I didn’t like that on top of paying the airfare, I had to pay for a seat. I didn’t appreciate not being able to bring a carry on unless I paid even more. And I certainly didn’t like the fact that after all the money I spent you couldn’t even provide a free snack!"
Cons: "After landing we were told that our gate is busy, and we need to wait another 20 min, but it took like around 40 min to get parked at the gate. After flying non stop for 4 hours waiting another 40 min in the plane is just too much...."
Pros: "Flight departed early and landed almost 40 minutes early. Good service. Nice crew. I paid extra for the big First seat."
Cons: "Still no frills. No internet. No power for your computer. No reclining seats."
Pros: "The flight was very smooth and on the return home we landed an hour ahead of schedule. Food was offered a couple times during the flight."
Pros: "Fast & quick service"
Cons: "Not even water was offered at the flight"
Cons: "Been waiting an hour to deplane after landing >:("
Pros: "Crew was friendly."
Cons: "Late 4.5hrs, several false "we're boarding now". No communication of what the issue was. No in-flight service, even a soda wasn't free. Never again."
Pros: "Seats are the most uncomfortable I've ever experienced. Maybe acceptable for short flight, but more than 2 hours never again."
Cons: "The first time i decided to fly Spirit and my flight cancels due to "techinical difficulties." The Women also wasnt going to give me a refund until i called back and started a screaming war."
Pros: "Spacious. Clean."
Cons: "Not Serving free water."
Cons: "Sharpness of boarding gal when asked a question very politely. Then gave her counterpart a very sharp answer when told something also needed to be covered/"
Pros: "Cheap airfare"
Cons: "Delays with no information or updates given at the gate or on the website! Once on flight, we were informed there will be limited cabin service with nothing else to drink but water!"
Pros: "Low fate"
Cons: "Baggage guy was EXTREMELY rude. Also very unorganized getting through security. Need a better system."
Pros: "For the price eveything was nice and smooth"
Cons: "Only thing i dont like about spirit airlines are the seats they use in their planes. Not comfortable at all"
Cons: "Our flight was delayed by five hours. I understand these things happen-- the lack of communication was the biggest problem. Tensions were running high and quite a few passengers lashed out at Spirit employees and each other. This ugly situation could have been mitigated by any attempt to keep customers in the loop and providing them with more information regarding delays."
Pros: "Cheap flights."
Cons: "We were told our flight was downgraded and that 35 passengers needed to switch thier flight as there was no seats available. We had a group of 5 people and 2 did not have seats. So we volunteered to switch our flights as we were told we would leave the following day at the same time all together, get a hotel for the night, food vouchers and 2 free round trip flights. So when they were switching our flights they booked 3 out of the 5 who volunteered and they told us we could not be on the same flight. Eventually they got us all on the same flight but that was 4 or 5 hours later. In regards to the food vouchers we were informed we could only use them in the airport but we were not allowed pass tsa as we did not have boarding passes. We then asked about our luggage as we had checked them in when we first arrived and they informed us they pulled them out of the flight and they were going to be at luggage claim. When we tried to get our luggage at baggage claim we were then informed that no luggages were pulled and they were already in transit to chicago. So the supervision told us that we could buy whatever items we needed for the night and we would get reimbursed later, which keep in mind we had to take a taxi from the hotel to a target near by. This whole process was ridiculous and it seemed as if no one was able to provide us with accurate information. Had we known it was going to be such a hassel and inconvenience to ourselves we would have never given up our seats to begin with. Pedro was the name of the person at the gate who informed us we would have a flight all together and that was false in which carlos had told him. Rosario at check in was patient and helped the most but she informed us our luggage was going to be available for us and that was false. Zachary manning Katona was very unprofessional and rude to us as well as his coworkers. And edier the supervisor informed us we will get a reimbursement for the items we buy since our luggage was shipped back to chicago, so lets see if thats true or false when the time comes."
Pros: "First off - the fates themselves are great - but then you add the baggage fees, the seat fees if you choose your seats and every other fee - not that cheap. Second - in their own words - they offer cheap fares because .. more seats - less room. Small seats that don't recline - more savings - more discomfort. The seats have little to no cushioning, the "pocket" that are usually on the seat in front of you are in this case - a tightly stretched bungee - so good luck having it holding anything securely other than a paperback book. Will not take spirit again."
Pros: "Spirit Airlines gouged us on our baggage in multiple ways. The worst was forcing us to pay $100 (yes, $100) to check my 5 year old son's TINY little "carryon suitcase" at the gate in Los Angeles because it rose 1/2 inch above the top of their "personal item" measuring bin. I complained, loudly, and they acted like they were doing me a favor by lowering the "fee" (blackmail / protection racket extortion - after telling us in Chicago that the little bag was OK) to $65 With this fee our total costs for our luggage on one roundtrip flight, for a family of four, including an 8 and a 5 year old, was OVER $300! And we packed reasonably, only checking three bags each way, plus the forced checking of the fourth bag on the way back."
Cons: "Insult to injury is their luggage tags, which all showcase the slogan "Save Major Moolah". I will NEVER fly Spirit again, and I will be lodging a formal complaint."
Cons: "On the way there our flight was delayed 35min cuz a flight attendent didn't show. Coming home, 4hrs delay with no notice until we got to the airport 2hrs early, plane was out of half the food/beverage options, and we sat at the terminal for 25min waiting to get off the plane. Hated every second."
Pros: "I dont have anything nice to say about my flight!"
Cons: "I did not get to take my flight because Sprit airlines cancelled my flight. So I had to rebook on another airline to get back home. So as a result I will never fly with Spirit Airlines again!"
Cons: "The seats were horrible, they didn't move at all and so tight. The plane was freezing. And with the cheaper price, the fees for luggage and food I lost that deal. I could have paid a higher price and rode on a much more comfortable flight. And in terms of paying for luggage, I have never seen an airline that charges for overhead carry too! That's so crazy!!"
Cons: "In attempt to be funny the crew came off as careless and condescending. There were also worry-some screams that came from below the plane that made for an unsettling and uncomfortable boarding experience. The crew addressed it as we were taking off describing it as "just horseplay." Very unprofessional for both onboard and offboard crew."
Pros: "I appreciated the flight being on time and also that the pilot warned us about the turbulence that we would be encountering."
Cons: "I didn't like that I had to pay to sit next to the second ticket that I bought. I could have cared less where I sat. I just makes sense to me that if I buy two tickets together, that we should get to sit together without extra fees. I know that many airline do that now, but I will always have a problem with it."
Cons: "2 hour delay, another hour on runway before taking off, landed and then spent another hour in the runway. Worst flight I have ever taken in 20+ years of flying."
Cons: "I had a severe emergency that required surgery three days prior to the trip and was not allowed any refund although I have all the doctors and hospitals and surgery materials"
Pros: "Price of ticket"
Cons: "Primitive boarding procedure nearly caused us to miss the flight. Kiosks won't print your boarding pass within 45 minutes of your flight time, even if you are checked into your flight. And Spirit does not permit you to use a boarding pass on your phone, you must waste natural resources & print. Unfortunately, we had a problem while returning our rental car, so we were later to the kiosk than planned. So, we had to wait in line to ask an employee at the counter to print out boarding passes. Thanks to the kind passengers of LAX airport letting us jump in line several times, we made our flight just as doors closed."
Pros: "Nice flight"
Pros: "Crew were delightful; Gate staff were excellent"
Cons: "Seats were awful; when I made my reservation, I selected my seat for each leg of my journey then when I arrived at the airport and checked in, I was given different seats.... paying $55 for a carry-on is ludicrous! I will not fly Spirit ever again!"
Cons: "Spirit Airlines nickel-and-dimes you like no other. Their baggage fee system is ridiculous. Small, uncomfortable, dirty plane. No complementary beverages."
Pros: "The employees were all so alert, professional, and friendly - the stewardesses, the pilot, even the people at check-in and people handling luggage - everyone seemed very focused and committed to good service."
Pros: "Great energy from staff"
Pros: "Nothing. Literally nothing."
Cons: "We hit some very bad turbulence. It was terrifying. The pilot did not communicate with us about it at all. We circled around and had no idea what was going on. The male flight attendant found a group of young guys that he clearly favored and focused all of his attention on them, giving them free food and drinks, and ignoring other passengers. That is discriminatory. The seats do not recline and on a flight of that length, it becomes very uncomfortable. The seats were not cleaned prior to boarding. There was garbage in all of the seat-back pockets. There was no entertainment so I am not sure why I am being asked to rate it. The food and drink options were pretty bad. This airline charges for water?!?! That's ridiculous. Overall, this was, without a doubt, the worst flight I have ever been on. I was uncomfortable, neglected by the staff, and in fear for my safety and wellbeing. Just terrible."
Pros: "Only their initial "SUCKER PRICE" that does NOT include any luggage or the ability to sit with your family without paying extra!!!"
Cons: "They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel."
Cons: "waiting to change itinerary"
Cons: "The stewardesses and captain were nice from the start but when we hit multiple pockets of turbulence there was no warning and at one point the seat belt sign only went on a few min before we dropped out of the sky. Also no warning on landings just dropping and wheels popping out. Would be nice if they'd communicate with the passengers before we drop out of the sky for any length of time. People had babies and a dog and there was no preparation made for the amount of turbulence we hit and when I said we dropped out of the sky I mean people who didn't have their seatbelts tight were floating out of their seats."
Pros: "I did not like any part of the experience. I love you kayak but please do not offer spirit airlines flights! They are truly terrible."
Cons: "Really dreadful! This airline is insanely riddled with hidden fees. They will charge you for every breath you take. By the time I was finished with paying the fees my flight had gone up by $100! Absolutely deplorable! I really enjoy kayak for the financial liberty it allows me and this Spirit airlines ripped it away from me. Not to mention none of these fees are mentioned before I purchased the flight! For god sakes buying a ticket doesn't even guarantee you a seat! I absolutely understand that every airline has extra fees, but Spirit was an insane outlier. I was charged for a Carry-on. A CARRY ON! Never again! Tisk tisk kayak!"
Cons: "The flight to Chicago was delayed 1 hour. I had an horrible experience with the return flight, they first delayed it 2 hours, then 3 hours, then 4 hours... I spent 5 hours in the airport before I gave up on them and cancelled my flight back. I had to buy a ticket from another company.... Also the ticket price is misleading because they charge you for carry-on luggage (like 50 USD). During the flight they even charge you for water, which is free in other airlines :-("
Pros: "Not much"
Cons: "When you start adding other expenses such as checking in luggage, small snack & drink, etc., it really is not so cheap as it first appears. Will not likely to fly again w/ Spirit unless it's very short haul, and I am carrying everything I need in my pockets."
Pros: "Staff was friendly"
Cons: "Seats had absolutely no leg room and couldn't recline. Was almost a 4 hr flight and could not sleep because of how uncomfortable it was. Also, after all fees savings was non existent. Boarding was further issue due to no TSA pre check, mobile passes and delayed flight. Will not travel spirit again for longer flights."
Cons: "For 24 hour check-in it costs money to pick a seat on website. Also checking bags are too expensive."
Pros: "I got from Point A to Point B alive. That's about the only good thing I can say about my flight with Spirit."
Cons: "The crew of this flight was downright offensive. They were cracking jokes that multiple people around me were shocked by. They were also extremely unprofessional. They allowed 3 people on the flight to join them in the back of the plane, where they were speaking very loudly for an extended amount of time. The icing on the cake was when we arrived in Chicago. When we arrived at our final destination, another Spirit aircraft was at the gate we were supposed to be at. We sat on the runway for over an hour waiting for them to move. Needless to say, I will never fly with Spirit again."
Pros: "Crew was kind"
Cons: "the bag fees, seat choices, and additional amenities add up. What started as a 286$ flight, turned into almost 400. The ride was very uncomfortable as my fellow passengers had no regards to other people on the plane. The planes are not nice, which is unfortunate for long flights. We were re-routed due to low gas, but the information on getting us back on the plane was minimal and inefficient. The crew really needs to work on communication. What was supposed to be a 4 hour journey, turned into a 9 hour journey. Just not an ideal situation. Won't be flying Spirit again."
Cons: "They are not allowed to buy food with cash"
Pros: "Seat was nice but didnt recline"
Cons: "Seat not reclining and no wifi"
Cons: "Flight got delayed 5 separate times causing me to miss important events back in Chicago. They said it was due to weather but according to the Doppler and news everything was clear. Hard to justify that weather was the cause of the delay."
Cons: "Add on costs for carrying. Can't use electronic boarding pass. Seat bottom with very little cushion. 12 A. Checking in on website is a nightmare. It took four times to finally get checked in."
Cons: "Spent 30 minutes on the phone the day before my flight trying to avoid the $55 fee per leg to carry my bag onto the plane, which of course the telephone support could not help me with. The carry on fee was not obvious on the website until after I had already checked in. Neither flight had seats that reclined or entertainment of any kind. On the return flight (which left an hour late with no status update), I got to my seat to find it covered with bits of food and possible vomit smashed into the seatbelt. When we brought it to the flight attentdant's attention, she apologized for the cleaning crew not having time to properly clean the seats, then went to get some towels to clean the seat with. She came back and handed the towels to my seatmate, who had to clean the seats for us! When we dried the seats off, after cleaning, the paper towel was BLACK with filth. Disgusting. I will never fly this airline again."
Cons: "I don't like tricks or gimmicks. I want to know costs before I book a flight. I chose Spirit because of the lower ticket price. Little did I know I would be charged for my "carry on" ($55) and a bottle of water ($3). Not flying Spirit again."