Pros: "No service issues. Our seats were arranged so the family was together for no charge. We were given a bottle of water to mix baby formula for no charge."
Cons: "Hard seats"
Cons: "Flight attendants were very rude, for no reason at all. I had no idea the seats did NOT recline. After paying for your bags and seat selection you are better off flying on a typical airline. We flew Chicago to Seattle, we are not big people, but a 4 hour flight is claustrophobic with this airline."
Pros: "the funny jokes by the flight attendant"
Cons: "there was a fee for EVERYTHING!"
Pros: "Utilization of Kiosk, check-in, boarding, crew, and pilots. The seats were clean, too. Thank you very much :) !! Flight was also on-time for departure and arrival at destination. * In the Review, put my name as Anonymous. Thank you."
Cons: "Prices for beverages, food, and/or snacks are extremely HIGH! $3 USD for a 12 oz. can of pop OR WATER (16-20 oz) ? ! ! $7 USD for a 5-6 oz bottle of wine ?! The prices are ridiculous!! You can't get water to cry with or if you were on fire. Upon viewing your menu, there is a "bundle" for three or more items. This IS NOT a bargain. You decrease the price by a dollar is nothing. It appears to be overly enrichment and a rip-off. I know that you're in business to make a profit. But dayumm!! REALLY??! You all are certainly taking advantage of your customers. There may be either a continued decrease of purchases or none at all. I noticed that there weren't many purchases in relation to the number of passengers on board at the time. BTW, the price paid for the single bottle of wine ($7 USD) is what it costs for the 4-pack, if not less. A person can purchase 750 ml or 1/5 gallon for the same amount or less (i.e., $5 USD + tax). This is wrong and obliges passenger to make a grudging purchase out of necessity. Have you ever been thirsty before? Can't have water to take medications without spending large amount of money. You can't even get tap water or courtesy cup of water / ice. What type of mess is this? $50+ bag check fee is horrendous!! Your competitors are much cheaper. Please add more cushion and room to your seats. Had this flight been more than 90 mins., I'd be making a trip to the hospital instead of home."
Pros: "flight attendants were very polite"
Cons: "extremely small seats couldn't stretch my legs without bothering person in front of me way too much money to check a bag couldn't open my laptop on the tray table- too small food/drink service once and very early , I slept through it and couldn't buy a drink when I woke up floor was dirty - had a stain on my bag and coat when I picked it up"
Pros: "Can only rate on everything but Entertainment & Food, since there was neither of those. Other than those it was 5 Stars all around."
Cons: "No complaints available."
Pros: "Great for anyone simply looking to get from point A to point B - no fuss!"
Pros: "Left early. Comfortable seats"
Cons: "Seats too small. Didn’t recline"
Pros: "No way to contact wheelchair assistance when being dropped of to begin flight. Waited 30 minuted for a wheelchair. Had to ask Amer.Air agent for help. Other airlines are far more attentive. Seats need 2 more inches, felt squished. Very costly baggage policy, charge for carry- ons."
Cons: "Seats did not recline ( the whole plane - not just exit rows). All the extra charges for EVERYTHING were ridiculous, especially as you are not informed of any of them before booking. I'll not fly Spirit again."
Pros: "Friendly staff, fast flight, and no frills fares. They'll charge you for drinks, etc., But overall a good flight."
Cons: "Uncomfortable seats, no free water."
Pros: "Glad I tried spirit! Got me in early on both legs of my flight! Also glad I got the comfy seat-SO worth the money!"
Pros: "Change of gate wasn't fun but it was handled professional."
Cons: "Slightly less expensive ticket not worth it. $52 for checked bag. $56 for carry on bag. They charge for a plastic cup of water on flight. Seats have no leg room and do not recline. Poor communications at gate. Few gates for Spirit, so if flight is delayed, plane has nowhere to let passengers off when landing. We were already hours late, and then had to wait 45 minutes for a gate once on the ground."
Pros: "Of the 6 flights I took with Spirit on this trip, this was the only one where they boarded the flight in a timely and organized manner by using the zones printed on the boarding passes."
Cons: "Spirit airlines cancelled my flight the day of travel."
Pros: "Nothing. I was treated so poorly I walked away from their customer service and bought a ticket on another airline."
Cons: "I was 5 minutes late over their 45 minute required check in window. So they cancelled my ticket. For $100 they offered to reschedule me. And for another $50 they would check my bag. On a different airline I paid another $100 and got a complete round trip ticket, about 10 minutes later."
Pros: "The crew was nicer on this flight. They made more of an effort and the temp was much more comfortable."
Cons: "They don't give you water or snacks. You have to pay to pick your seat and CARRY ON your luggage. The hidden fees surpass the cheap flight"
Pros: "Nothing except the price"
Cons: "Delayed boarding"
Pros: "Low cost base ticket"
Cons: "Baggage fees added 80 to the flight cost and seat fees would have added another 40 if I paid them. If I knew that when I bought the ticket I would have gone with another airline. Oh, and no TSA pre-check option at O'hare"
Pros: "Everyone thing went smoothly and fast."
Cons: "All the added cost: seats, baggage, and snacks."
Cons: "No coomwnts on the airlines. It could br great if you provide atleast water yo the passengers"
Cons: "they were rude and uncooperative. They have no type of customer service. If you ask them a question they are short and direct. If you try to work out to find a solution...they just are plain rude and do not make an effort whatsoever to accommodate their customers. They abide by their ridiculous rules and plainly will not work with you. Besides that they started to charge for separate baggage fees. So you'll but a ticket for "cheap" but then they will charge you double for baggage both ways. My boyfriend purchased a ticket and wanted to make changes...they wanted to charge him $100 to change flight info. RIDICULOUS. He ended buying another ticket....Spirit took $200 in fees extra from us."
Pros: "Everyone was very nice and the check in process was easy."
Cons: "The seats were not that comfortable and I didn't like that food wasn't included but it was a short flight so it was OK."
Pros: "Extremely friendly and funny staff. Very personable and professional."
Cons: "Small, uncomfortable seats."
Pros: "flight took off and landed on time."
Cons: "I was lucky his time and sat in the front of the plan on a better seat, but still not so comfortable. Very thin cushions. It was difficult to understand the crew n the PA system, spoke too fast and garbled. The purser was not clear."
Cons: "The airplane was dirty. And, a woman next to me asked for some water and the flight attendant says, "$3 for a bottle." This is very disrespectful and classist. Not everyone has $3, and I could tell that she didn't. Also, the plane made a terribly loud noise. I feared for my life! The flight was delayed but the crew did not give us updates.... We simply waited. And waited."
Cons: "The flight was delayed with no reason given, the tray tables were too small, the seats were too narrow"
Cons: "Got bumped from flight because it was oversold. Personnel helped find flight on a different airline the next day. But that was not a direct flight and it was a major inconvenience to arrive a day later than planned."
Pros: "The seats are first class size and comfortable. The employees are friendly."
Cons: "The luggage charges should come up in a pop up window or some other way to make online ticket buyers aware. Luckily I did not buy gifts to bring with me. Flyers can save a lot if they are prepared properly to bring the right carry on."
Cons: "Carry on fee not mentioned at time of booking but when you go to check in? Flight attendant was rude to couple with wailing child. I'm 5'10 and had to sit sideways because my legs wouldn't fit in available space. Not my worst experience but will stick with JetBlue or delta from now on."
Cons: "Due to circumstances out of our control, we were late to our flight. Spirit was unwilling to work with us and we had to purchase one way tickets on American Airlines instead. Horrible service."
Cons: "Everything with spirit is terrible. The trick prices (you think it's cheap??? Not if you want a seat, a bag, a drink, to breathe!!), the terrifying folding chair seats, the horrible leg room, the worst service. Now I remember why I NEVER should EVER fly spirit."
Pros: "They try to get money in every way possible. They give you a good price on the flight ticket and then they get you on your luggage in a terrible way. 40 pounds instead of 50 like every one else. You have to pay for the carry on as well. They won't even give you water. First and last time with them. No thanks."
Cons: "I hate their crooked way to do business."
Pros: "we flew from oakland to ohare for the first time on Spirit airlines and we were very impressed. We left on time - or even a minute or two early - and landed safely. what more could we ask? The staff was friendly and the plane was clean. two thumbs up!"
Pros: "It was on time."
Cons: "At this time I am struggling with not using spirit airline again. Their business strategy of attracting people with low fare and then cut their throats with hidden fees seems to me like a fraud."
Pros: "Met some pretty cool people in the seats next to us. Bathrooms were clean, easy to use, and easy to access. They had a bathroom light viable to all passengers to see whether or not they were occupied for all 3 bathrooms, which I really appreciated."
Cons: "My only complaint was that during our layover in Chicago we couldn't get off of the plane to get food. Eventually we just bought food on the flight because our trip in total was about 6 hours of flying. I wish there was more food options. Oh, and the crying baby behind us wasn't the best either, but we drowned it out with conversation."
Pros: "Crew and flight was very good"
Cons: "This was the second time I flew to MN with Spirit first time my return was cancelled and this time was delayed by an hours and delayed take off and delayed at Ohare"
Cons: "Flight was delayed several hours. The staff did not inform us of the several delays. Only notification that was given was a gate change. We didn't have a pilot so we sat in the plane forever. Horrible service, but u get what u pay for with with spirit. Learned my lesson and will pay little extra to not fly spirit airlines."
Pros: "The crew on the plane was great. Friendly, polite quick. Too bad they were like cops dealing with people that would not turn off their phones or stay in their seats."
Cons: "The Spirit counter had 2 people working and no customers. Would not give me a seat number. Gate agent had 40 people in line and was by herself. Seems odd to hold up people boarding while I got in line to get my seat number. Also the baggage fee really does suck. $50+ for a carry on was cheapest option. Passengers caused issues the whole time. Police called and met them on exit from the plane. Frontier is the better way to go out of the two sister airlines."
Pros: "The big seat that I upgraded to for $35 one way was nice - essentially a business class seat. The crew were helpful and pleasant, and the boarding process was well-organized."
Cons: "If I had known the philosophy of this airline ("bare fare" plus pay more than average prices for all other upgrades, including water on the flight), I never would have booked with this airline. Checked luggage is more expensive with Spirit than with other airlines, and fees are almost double at the airport if you don't pay ahead of time. Carry on bags are also an extra fee; only your personal item is free. If you have orthopedic challenges and a long flight, pick a different airline - only the extra cost seats ($35 each way) recline at all. This airline was more expensive to fly than the airlines I normally fly, once I added what I consider to be basic needs. It would have been nice to have this information (especially about the seats) available when I booked on Kayak."
Pros: "It was really nice . Though I was a bit late but everybody there was very cooperative and managed me to grab the flight . Much appreciated."
Cons: "Canceled flight right before boarding. People at the gate were very rude. Made everyone leave and go out past security to the front gate to even know what was going on. Many Sprit employees knew that there were no more flights but wouldn't tell us. Made us all wait in line. They refused to help us find another flight. I will never again fly this airline."
Pros: "Not much"
Cons: "Not the best experience. Your airline is awful!"
Cons: "The price goes up so quickly. Also the website was down and when they were going to help me via the phone, they said I would be charged $100 as opposed to $35. It was awful."
Cons: "Is always a surprise with extra charge on luggage, is never clear how is will be the size the shape the color etc etc!!!!"
Pros: "Flight was on time, boarded on time, and arrived at destination 20 minutes early"
Pros: "Only good thing was the staff aboard the plane."
Cons: "Delay, after delay, after delay. Got to ohare early, as you should. The second I arrived I got an email saying my flight may have been cancelled. Checked my bag anyway and found out it was only delayed. Aggravating but whatever. Got lunch, had a few drinks. Delayed even further. Approaching the time to board again...delayed another hour. Sat in three different terminals for 5 hours. Only to finally board and get delayed again. Flight was overbooked, people taking seats that weren't theirs. Absolute chaos. I get that it's cheap, but, it's at the cost of comfort and sanity. I'd consider a ricksha before I considered spirit airlines again."