Pros: "The flight was cheap and no real issues with it. I'm just looking for a cheap flight and no bags lost/delayed and I think Frontier is great! 10/10! :-)"
Cons: "Gummi Bears were out of stock on the plane but no big deal since I bought almond M&M's instead. There isn't too much leg room I guess and no TV or radio but considering the price is cheap that is to be expected. 10/10! :-)"
Cons: "You need bigger tray tables!"
Pros: "We were on time"
Cons: "It was just fine"
Pros: "Arrived 30 min early"
Cons: "The flight was super delayed because Frontier was sharing a gate with another airline..."
Pros: "The plane did not crash."
Cons: "Aside from a 3 hour delay that made me miss my appointment for the day, *all* available seats are premium seats with a charge assigned if you choose one. But they magically get you one for free if you don't select one. The seats are TERRIBLE - uncomfortable and don't recline. They charge for a carry-on. Don't fly Frontier if you can afford any other choices. Even water or soda is $3."
Pros: "It was a direct flight and the flight was on time."
Cons: "the baggage fees were outrageous and made this trip much more expensive than if I had gone with a better airline. There is no wifi on the plane and while you can buy everything else, there is no option to buy wifi which is the one thing I would have paid for. The staff was unfriendly at best and one was very rude and frantic. I will not be flying this airlines again!"
Pros: "Air hosts and hostesses"
Cons: "Need more leg space"
Pros: "2 hour delay"
Cons: "Long wait"
Pros: "Fast boarding and that's the only good quality. No refreshments or snacks offered without a price tag included. Seats don't recline. Uncomfortable hard seats without any head rests for Support. Small tray tables that won't hold a laptop or drink."
Cons: "It's been 45+ minutes after landing that we have been stuck on the runway unable to dock the plane due to some delays. How Terrible is it that the pilot gets on the radio to say he has no updates or much information to give! People are antsy, children crying and this delays all passengers with other accommodations. Seems like there's no communication or organization from Frontier at all!!'"
Cons: "Shared my row with 500lb people and though two rows ahead of me had two empty seats I couldn't move to be comfortable. This beast of a woman couldn't put her arm rest down and therefore her body was smashing mine the whole time. It was disgusting."
Cons: "Bad experience!!!!!"
Pros: "The crew had a great attitude and was able to make us laugh despite the fact that we were leaving late."
Cons: "The plane was dirty- there was balled up gum wrappers, food wrappers, and bites of food on the airplane floor. To make maters worse the carpet was already stained in multiple spots. My tray table also was dirty with sticky soda that had spilled on a prior flight. I was quite disgusted by the condition of the plane."
Cons: "On flight from Tampa to Chicago nobody charged me for carry on,and on a way back they charged me 60 dollars,so,this is the last time to travel with Frontier"
Pros: "The cost of the flight was very cheap, which is nice when you are flying somewhere far like Chicago to California (usually one way can be over $200). The boarding process and crew were all very nice."
Cons: "You get what you pay for. The seats aren't the most comfortable and you don't have the best legroom. Also, pack light so you can fit everything under the seat and avoid extra costs. Good for some travelers, but not for everyone."
Cons: "You have to pay for hot tea, coffee when every other airline it's complimentary. Along with paying for carry on bags. Ridiculous!"
Pros: "They only had one plane, it was weather delayed at its previous airport, then it ariver with mechanical problems. Customer service promised me the flight would be leaving that day, it ended up being cancelled. We were at the airport for 9 hours before they cancelled which meant that rebook in a flight on a different airline cost twice as much and was difficult and could only be done for the next day. Customer service was useless. The gate crews are third party contractors and can't do anything because of frontier's policies. I reported them to Dept of transportation and they keep sending the response that they have too many complaints to respond to and they wI'll get to it eventually."
Cons: "Terrible service from Denver. Missed flight due to Frontier check in desks being overwhelmed. Was there two hours early, told to go to outside curbside check in. Terrible delays when returning to Denver on the plane. Was held on the aircraft for 40 minutes before they could get us off. Bad experience. Won't be flying frontier again."
Pros: "The price of the flight"
Cons: "The fact that frontier will not transfer checked bags to a different airline. If at all possible, I will never fly this airline again"
Pros: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Cons: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Cons: "Not sure why there even is a flight staff. Airline doesn't even offer snacks. Airline did one round of "beverages" on a 4+ hour flight. The in cabin crew hangs out in the front just chatting with each other (because they presumably have nothing else to do). $40 to put a bag overhead. Seats don't recline at all."
Cons: "By far the worst flying experience I've ever had in my 60 years of flying constant crew understating the severity of the problems and delays. Flight was over 8 hours delayed and we reboarded at least twice."
Cons: "Worst flight of my entire life."
Pros: "Clean airplane"
Cons: "Impossible to fit through your aisle to get to main aisle if someone's seat is reclined. I literally had to crawl over the people in the middle and aisle seats because I could y walk in front of them without basically being in their laps. The biggest thing, ITS ALWAYS A DELAYED FLIGHT. I have flown frontier San Diego to Denver and OC to Denver probably over 100 times. I have ALWAYS had a delayed flight do to nothing but poor planning by frontier. It's never weather, 85: never a plane malfunction, just delayed for whatever reasons. It's pretty irritating after years of flying your airline, that you can pretty much always gaurentee a delayed flight."
Cons: "The added fees are ridiculous. First we are charged for our seats upon check in. Ugh. Then, we were able to bring our small roller luggage at no extra charge from Seattle to Chicago. However, in Chicago, we were told to pay $60 (PER BAG!!!) to bring them with us, which I think is exploitation because looking back, i wonder if they could have gone underneath in storage at no charge. Also, the inconsistency of fees was VERY frustrating. Plus, $60 for a bag is absurd, what a completely ridiculous number. The seats were incredibly uncomfortable. This is the most economy airline I've ever flown, and it was horrendous. I'm surprised these even passed code, the tops felt like metal bars and barely any padding. I felt unsafe in the case there were to be an emergency. I will never fly Frontier again, and I will always warn people about flying this carrier. Nothing good to say."
Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off. Most horrible service and flying experience EVER!"
Pros: "Did have good leg room in exit row."
Cons: "Thought we got such a good deal on flight, but had to pay extra for carry-on and even to choose a seat. The seats did not recline, but maybe that was because we were in exit row. Boarded an hour late to clean up from last fight because of (per their announcement) vomit."
Pros: "Nothing!!!! Never will fly with Frontier again!"
Cons: "Poor communication poor customer service extreme long what on land both deporting and landing. Wth No apologies!"
Pros: "No delays, soft landing, flight attendants were very courteous, landed early each flight. I heard all these horror stories & I actually had a good experience."
Cons: "Seats were not that comfortable."
Pros: "Crew were courteous"
Cons: "Seattle to Chicago: Had to wait "two hours' before flight to check our baggage in. Made getting to the air port "3 hours early" as recommended by their email alert to avoid long TSA lines - which weren't - made us waiting in the airport way too long Chicago to Seattle: Same "3 hours prior" alert (the lines again were not long) made getting to and waiting in the airport way too long. Plane was delayed getting to gate and/or they brought a "new" plane in - and had to wait to get it "cleaned up" since the agent at the desk was the only one on duty, she said. Plane left late, sat on taxiway and returned with a "sensor warning" that needed looked at. Left way late in the end."
Cons: "The seats are amazingly uncomfortable. Your ticket price is good , until you realize you pay extra for absolutely everything."
Pros: "The flight itself was decent if you don't mind non reclining seats and no beverage service."
Cons: "The 3 hour delay on top of the fuel spill outside the plane that added another hour of sitting inside the plane. Flashing lights and everything with no updates whatsoever. Horrible. Never again."
Pros: "wait times kept changing and got totally ridiculous. my uber cost me twice as much and i was delayed 4 hours. never flying with you ever again."
Cons: "Arriving at O'Hare to take this Frontier Flight.. there was a line a mile long for Frontier Airlines. They created a mess and did not try to assist those of us in line. The line was to check in bags. There were 3 different flights, and it was so unorganized. I realized after an hour that I didn't need to be in this line. I had paid for a carry on, thank goodness otherwise I would have missed this flight, like many did behind me. The flight attendants were rude! I needed to purchase a drink to take some medication, and they made me wait. It was ridiculous."
Pros: "Not much, the time it takes to get to the places is short which is nice."
Cons: "Delayed flight, only $15 dollars of food too late and not acceptable at restaurants, too long of a delayed flight."
Cons: "Website didn't work for hours when I wanted to check in. When I arrived the plane was delayed three hours before they said that the back rows 30-38 all had to rebook because they had an issue with the plane. That next flight required me two take 2 connecting flights (7 hours of flight time) and arrive 19 hours after my scheduled departure."
Pros: "Boarding was pretty easy and the crew was nice."
Cons: "The seats weren't comfortable at all and did not lean back unless you were in the first three rows. Not a lot of leg room made it hard to get some much-needed rest. Took forever to get off the plane when we landed."
Pros: "Your flight's delay was unchanged; I likes its consistency."
Cons: "I did not like paying $5 more for my checked bag. Although I did log in to see if I could check in more than 24 hours before the flight nothing suggested that I should pay for my bag though I could not do seat assignment at that time. I did not like that I paid $5 for set assignments inferior to what my friends got by taking their chances. Although I understand your motives, not showing what the free alternative is seems a bit smarmy. The one hour delay on the tarmac before we could get to a departure gate was not directly your fault, but it was annoying."
Cons: "It was the scariest flight I've ever been on. In all my flying - easily over 150 flights - I've never been a flight that was that shakey. The landing was top 3 hardest landings ever too. When we landed I said "that was the worst flight I've ever been on" and every person in ear-shot (about 12 people) all looked back in uniformity and agreed."
Pros: "We got there safe and sound."
Cons: "The gates were changed almost at the last minute and we didn't hear any announcements. A few passengers we're almost late for boarding. I found out because some lady came by and asked if this was the flight to some where else. That's how I found out the gates were changed. I told the rep to make sure that they make the announcement so everyone knows of the changes. I could of got on the wrong plane and missed my flight."
Cons: "I did not like the carry on fee, nor did I like the fact that beverages in flight cost additional money. This seems like a really cheap flight option but all of the other fees add up."
Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."
Cons: "The website was poor it was difficult to access in order to check in the seat were fixed and uncomfortable the advertise low fares appear to be more deceptive when you start adding in additional fees for baggage and seat assignments"
Pros: "The flight departed early and arrived 30 mins earlier! Nice!"
Cons: "Flight attendant stated the water was free but then when asked for more said you needed to buy it for $1.99/bottle! Ridiculous!"
Pros: "Comfortable flight."
Cons: "Very delayed and kept us waiting longer than they promised and we're very clear as to why."
Cons: "4 HOUR delay at gate. Felt sorry for gate attendant who came out ever 15-20 mins., telling us the work was done but paperwork was the reason for the holdup. This went on for the entire 4 hours."
Cons: "Having to pay for a carry on. Having to pay for water on the plane!! That's insane! The fact that it's 2016 and there's no entertainment or free wifi. Ridiculous. I fly frontier out of desperation but never as a choice."
Pros: "Initial cost of flight. Later disappointed that it was as expensive to check three bags."
Cons: "Seats were uncomfortable, mere plastic shells compared to other airlines and seats in our area did not recline. Very little legroom as rows seemed to be compressed. Being told we had to pay for checked or carry on luggage on-line so we checked three bags since we had to check one anyway. Then noting other passengers getting on the flight with bags they were putting in upper compartment without seeing how it had been verified that they had paid to bring on luggage to put in the overhead. I feel like a schmuck for paying for bags when it did not appear anyone was checking to see who paid and who didn't. Not even soft drinks were free."
Cons: "The staff was informative and had great energy, unfortunately though, I had a very hard time getting comfortable. I'm 5'5" and I had absolutely no leg room, I felt claustrophobic and uncomfortable the entire flight."
Pros: "Even though there was a ton of cancellations and delays from the day before due to Chicago weather, we had no problems with leaving on time and even arrived at our destination early. Flight crew was pleasant. Too bad TSA security took forever. They must have been short of help. Only one person checking tickets & ID's and only 1 lane for the scanners. Wtf? Good thing we got to airport early or we'd miss our flight."
Pros: "No service issues. Our seats were arranged so the family was together for no charge. We were given a bottle of water to mix baby formula for no charge."
Cons: "Hard seats"
Cons: "Flight attendants were very rude, for no reason at all. I had no idea the seats did NOT recline. After paying for your bags and seat selection you are better off flying on a typical airline. We flew Chicago to Seattle, we are not big people, but a 4 hour flight is claustrophobic with this airline."
Pros: "the funny jokes by the flight attendant"
Cons: "there was a fee for EVERYTHING!"
Pros: "Utilization of Kiosk, check-in, boarding, crew, and pilots. The seats were clean, too. Thank you very much :) !! Flight was also on-time for departure and arrival at destination. * In the Review, put my name as Anonymous. Thank you."
Cons: "Prices for beverages, food, and/or snacks are extremely HIGH! $3 USD for a 12 oz. can of pop OR WATER (16-20 oz) ? ! ! $7 USD for a 5-6 oz bottle of wine ?! The prices are ridiculous!! You can't get water to cry with or if you were on fire. Upon viewing your menu, there is a "bundle" for three or more items. This IS NOT a bargain. You decrease the price by a dollar is nothing. It appears to be overly enrichment and a rip-off. I know that you're in business to make a profit. But dayumm!! REALLY??! You all are certainly taking advantage of your customers. There may be either a continued decrease of purchases or none at all. I noticed that there weren't many purchases in relation to the number of passengers on board at the time. BTW, the price paid for the single bottle of wine ($7 USD) is what it costs for the 4-pack, if not less. A person can purchase 750 ml or 1/5 gallon for the same amount or less (i.e., $5 USD + tax). This is wrong and obliges passenger to make a grudging purchase out of necessity. Have you ever been thirsty before? Can't have water to take medications without spending large amount of money. You can't even get tap water or courtesy cup of water / ice. What type of mess is this? $50+ bag check fee is horrendous!! Your competitors are much cheaper. Please add more cushion and room to your seats. Had this flight been more than 90 mins., I'd be making a trip to the hospital instead of home."
Pros: "flight attendants were very polite"
Cons: "extremely small seats couldn't stretch my legs without bothering person in front of me way too much money to check a bag couldn't open my laptop on the tray table- too small food/drink service once and very early , I slept through it and couldn't buy a drink when I woke up floor was dirty - had a stain on my bag and coat when I picked it up"
Pros: "Can only rate on everything but Entertainment & Food, since there was neither of those. Other than those it was 5 Stars all around."
Cons: "No complaints available."
Pros: "Great for anyone simply looking to get from point A to point B - no fuss!"
Pros: "Left early. Comfortable seats"
Cons: "Seats too small. Didn’t recline"
Pros: "No way to contact wheelchair assistance when being dropped of to begin flight. Waited 30 minuted for a wheelchair. Had to ask Amer.Air agent for help. Other airlines are far more attentive. Seats need 2 more inches, felt squished. Very costly baggage policy, charge for carry- ons."
Cons: "Seats did not recline ( the whole plane - not just exit rows). All the extra charges for EVERYTHING were ridiculous, especially as you are not informed of any of them before booking. I'll not fly Spirit again."
Pros: "Friendly staff, fast flight, and no frills fares. They'll charge you for drinks, etc., But overall a good flight."
Cons: "Uncomfortable seats, no free water."
Pros: "Glad I tried spirit! Got me in early on both legs of my flight! Also glad I got the comfy seat-SO worth the money!"
Pros: "Change of gate wasn't fun but it was handled professional."
Cons: "Slightly less expensive ticket not worth it. $52 for checked bag. $56 for carry on bag. They charge for a plastic cup of water on flight. Seats have no leg room and do not recline. Poor communications at gate. Few gates for Spirit, so if flight is delayed, plane has nowhere to let passengers off when landing. We were already hours late, and then had to wait 45 minutes for a gate once on the ground."
Pros: "Of the 6 flights I took with Spirit on this trip, this was the only one where they boarded the flight in a timely and organized manner by using the zones printed on the boarding passes."
Cons: "Spirit airlines cancelled my flight the day of travel."
Pros: "Nothing. I was treated so poorly I walked away from their customer service and bought a ticket on another airline."
Cons: "I was 5 minutes late over their 45 minute required check in window. So they cancelled my ticket. For $100 they offered to reschedule me. And for another $50 they would check my bag. On a different airline I paid another $100 and got a complete round trip ticket, about 10 minutes later."
Pros: "The crew was nicer on this flight. They made more of an effort and the temp was much more comfortable."
Cons: "They don't give you water or snacks. You have to pay to pick your seat and CARRY ON your luggage. The hidden fees surpass the cheap flight"
Pros: "Nothing except the price"
Cons: "Delayed boarding"
Pros: "Low cost base ticket"
Cons: "Baggage fees added 80 to the flight cost and seat fees would have added another 40 if I paid them. If I knew that when I bought the ticket I would have gone with another airline. Oh, and no TSA pre-check option at O'hare"
Pros: "Everyone thing went smoothly and fast."
Cons: "All the added cost: seats, baggage, and snacks."
Cons: "No coomwnts on the airlines. It could br great if you provide atleast water yo the passengers"
Cons: "they were rude and uncooperative. They have no type of customer service. If you ask them a question they are short and direct. If you try to work out to find a solution...they just are plain rude and do not make an effort whatsoever to accommodate their customers. They abide by their ridiculous rules and plainly will not work with you. Besides that they started to charge for separate baggage fees. So you'll but a ticket for "cheap" but then they will charge you double for baggage both ways. My boyfriend purchased a ticket and wanted to make changes...they wanted to charge him $100 to change flight info. RIDICULOUS. He ended buying another ticket....Spirit took $200 in fees extra from us."
Pros: "Everyone was very nice and the check in process was easy."
Cons: "The seats were not that comfortable and I didn't like that food wasn't included but it was a short flight so it was OK."
Pros: "Extremely friendly and funny staff. Very personable and professional."
Cons: "Small, uncomfortable seats."
Pros: "flight took off and landed on time."
Cons: "I was lucky his time and sat in the front of the plan on a better seat, but still not so comfortable. Very thin cushions. It was difficult to understand the crew n the PA system, spoke too fast and garbled. The purser was not clear."
Cons: "The airplane was dirty. And, a woman next to me asked for some water and the flight attendant says, "$3 for a bottle." This is very disrespectful and classist. Not everyone has $3, and I could tell that she didn't. Also, the plane made a terribly loud noise. I feared for my life! The flight was delayed but the crew did not give us updates.... We simply waited. And waited."
Cons: "The flight was delayed with no reason given, the tray tables were too small, the seats were too narrow"
Cons: "Got bumped from flight because it was oversold. Personnel helped find flight on a different airline the next day. But that was not a direct flight and it was a major inconvenience to arrive a day later than planned."
Pros: "The seats are first class size and comfortable. The employees are friendly."
Cons: "The luggage charges should come up in a pop up window or some other way to make online ticket buyers aware. Luckily I did not buy gifts to bring with me. Flyers can save a lot if they are prepared properly to bring the right carry on."
Cons: "Carry on fee not mentioned at time of booking but when you go to check in? Flight attendant was rude to couple with wailing child. I'm 5'10 and had to sit sideways because my legs wouldn't fit in available space. Not my worst experience but will stick with JetBlue or delta from now on."
Pros: "There was nothing that i liked ."
Cons: "Seats do not recline. Excessive charge for carry on luggage - $45 each way Bait and switch tactics by pricing the ticket price low and then charging for EVERYTHING. Flight crew has nothing much to do but stand around and gossip"
Cons: "Due to circumstances out of our control, we were late to our flight. Spirit was unwilling to work with us and we had to purchase one way tickets on American Airlines instead. Horrible service."
Cons: "Everything with spirit is terrible. The trick prices (you think it's cheap??? Not if you want a seat, a bag, a drink, to breathe!!), the terrifying folding chair seats, the horrible leg room, the worst service. Now I remember why I NEVER should EVER fly spirit."
Pros: "They try to get money in every way possible. They give you a good price on the flight ticket and then they get you on your luggage in a terrible way. 40 pounds instead of 50 like every one else. You have to pay for the carry on as well. They won't even give you water. First and last time with them. No thanks."
Cons: "I hate their crooked way to do business."
Pros: "we flew from oakland to ohare for the first time on Spirit airlines and we were very impressed. We left on time - or even a minute or two early - and landed safely. what more could we ask? The staff was friendly and the plane was clean. two thumbs up!"
Pros: "Met some pretty cool people in the seats next to us. Bathrooms were clean, easy to use, and easy to access. They had a bathroom light viable to all passengers to see whether or not they were occupied for all 3 bathrooms, which I really appreciated."
Cons: "My only complaint was that during our layover in Chicago we couldn't get off of the plane to get food. Eventually we just bought food on the flight because our trip in total was about 6 hours of flying. I wish there was more food options. Oh, and the crying baby behind us wasn't the best either, but we drowned it out with conversation."
Pros: "Crew and flight was very good"
Cons: "This was the second time I flew to MN with Spirit first time my return was cancelled and this time was delayed by an hours and delayed take off and delayed at Ohare"
Cons: "Flight was delayed several hours. The staff did not inform us of the several delays. Only notification that was given was a gate change. We didn't have a pilot so we sat in the plane forever. Horrible service, but u get what u pay for with with spirit. Learned my lesson and will pay little extra to not fly spirit airlines."
Pros: "The crew on the plane was great. Friendly, polite quick. Too bad they were like cops dealing with people that would not turn off their phones or stay in their seats."
Cons: "The Spirit counter had 2 people working and no customers. Would not give me a seat number. Gate agent had 40 people in line and was by herself. Seems odd to hold up people boarding while I got in line to get my seat number. Also the baggage fee really does suck. $50+ for a carry on was cheapest option. Passengers caused issues the whole time. Police called and met them on exit from the plane. Frontier is the better way to go out of the two sister airlines."
Pros: "The big seat that I upgraded to for $35 one way was nice - essentially a business class seat. The crew were helpful and pleasant, and the boarding process was well-organized."
Cons: "If I had known the philosophy of this airline ("bare fare" plus pay more than average prices for all other upgrades, including water on the flight), I never would have booked with this airline. Checked luggage is more expensive with Spirit than with other airlines, and fees are almost double at the airport if you don't pay ahead of time. Carry on bags are also an extra fee; only your personal item is free. If you have orthopedic challenges and a long flight, pick a different airline - only the extra cost seats ($35 each way) recline at all. This airline was more expensive to fly than the airlines I normally fly, once I added what I consider to be basic needs. It would have been nice to have this information (especially about the seats) available when I booked on Kayak."
Pros: "It was really nice . Though I was a bit late but everybody there was very cooperative and managed me to grab the flight . Much appreciated."
Cons: "Canceled flight right before boarding. People at the gate were very rude. Made everyone leave and go out past security to the front gate to even know what was going on. Many Sprit employees knew that there were no more flights but wouldn't tell us. Made us all wait in line. They refused to help us find another flight. I will never again fly this airline."
Pros: "Not much"
Cons: "Not the best experience. Your airline is awful!"
Cons: "The price goes up so quickly. Also the website was down and when they were going to help me via the phone, they said I would be charged $100 as opposed to $35. It was awful."
Cons: "Is always a surprise with extra charge on luggage, is never clear how is will be the size the shape the color etc etc!!!!"
Pros: "Flight was on time, boarded on time, and arrived at destination 20 minutes early"
Pros: "Only good thing was the staff aboard the plane."
Cons: "Delay, after delay, after delay. Got to ohare early, as you should. The second I arrived I got an email saying my flight may have been cancelled. Checked my bag anyway and found out it was only delayed. Aggravating but whatever. Got lunch, had a few drinks. Delayed even further. Approaching the time to board again...delayed another hour. Sat in three different terminals for 5 hours. Only to finally board and get delayed again. Flight was overbooked, people taking seats that weren't theirs. Absolute chaos. I get that it's cheap, but, it's at the cost of comfort and sanity. I'd consider a ricksha before I considered spirit airlines again."