I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
The crew was kind and attentive to our needs. They provided sufficient refreshments and were very professional with their service.
1. Broken air-conditioning - The 8.5 hour flight from Santiago, Chile to Dallas, TX was extremely uncomfortable due to hot, stuffy air. The fans only circulated the body odors of those on board, and did little to dry the pools of sweat we were marinating in. Needless to say, we got negligible shut eye on the red eye.
2. Disorganized boarding - AA downsized our plane and reassigned seats to everyone so families were separated & scattered (which meant more crying babies). They waited until the last minute to assign my seat and boarding group. We were not satisfied with the new seat assignments, but were given no option to select new seats.
3. Food was over-salted and over-cooked.
4. On-board "entertainment" was "Ricky and the Flash". Enough said.
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
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