Pros: "The seats were comfortable, the plane was empty so could move for comfort"
Cons: "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
Pros: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Cons: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Pros: "Love everything"
Cons: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Pros: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Cons: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Pros: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
Cons: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
Cons: "Luggage lost. Tv audio did not work"
Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Cons: "Cabin crews need to learn how to smile."
Pros: "The food the service and the staff"
Cons: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."
Pros: "On time Cleanliness"
Cons: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
Pros: "good flight"
Cons: "food is ok"
Pros: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Pros: "The high level of service and attentiveness"
Pros: "Food and entertainment was good."
Cons: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Pros: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Pros: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Cons: "Missing my last fight straight home because of very slow US Customs...)0"
Pros: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Cons: "No online check in"
Pros: "Food Service Crew actually cares about you"
Cons: "Everything was great!"
Pros: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Pros: "Crew service responsive and helpful."
Cons: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Pros: "Friendly and respectful staff, great meals, tasty!"
Pros: "Glad to make it to Japan safely and back in one piece"
Pros: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Cons: "The meal and dessert were served at the same time. Too much food all at once."
Cons: "No individual AC vents to stay cool on long flight."
Pros: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Cons: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Pros: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Pros: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Pros: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Cons: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Pros: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
Pros: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Pros: "They were super considerate the entire flight."
Cons: "Food is not that good"
Cons: "My seat was not comfortable and it was uncomfortably warm."
Pros: "The staff took pride in providing excellent service from check in till landing."
Cons: "Still paying for wifi in 2016"
Pros: "Shortest travel time to Japan"
Cons: "OLD PLANES Touchscreens won't 50% of the time"
Pros: "Flight was all good, entertainment is great."
Cons: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."
Cons: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Pros: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Pros: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Cons: "Menu in business class."
Cons: "All ok"
Pros: "I had space, and the plane was quiet."
Cons: "I wish the lifts would have turned off. They were on the whole time!!! Not okay."
Cons: "Nothing really. Breakfast was a bit simple."
Cons: "Keep up the good work"
Cons: "A lot of hassle. Both morning flights delayed. Missed connection. Causing a lot of problems for things booked at final destination."
Cons: "Es muy importante que se le preste ayuda a los pasajeros de la tercera edad que viajan solos porque en este vuelo había una pasajera que nadie ayudó con su equipaje de mano"
Cons: "When flights are canceled provide more of a notice, and have the crew be a bit nicer about it when being asked about future flight, not be so short and act bother when you ask something."
Pros: "The crew was responsive. The food was good too. The screens were nice and personal!"
Cons: "Better dessert options and more variability."
Pros: "Was the seat is súper confortable"
Pros: "The seats were comfortable! And the service was ol"
Cons: "The time for boarding! They are leave one hour before!! That’s so wrong to do"
Cons: "stop making a billion announcements."
Pros: "They allow pre-boarding for over-65s! So much easier to hoist that carry-on bag to the overhead compartment when not blocking someone else! :) Avianca crew/ticket agents are SO helpful and pleasant. This was a delightful airline to discover! (This was a portion of my first trip booked on Avianca.)"
Cons: "Even though I had immunization proof, I was not allowed to board the plane."
Pros: "The crew was so helpful and kind!"
Pros: "The crew was amazing"
Cons: "The food wasn't good"
Pros: "On time"
Cons: "Food in business can be better"
Cons: "Over 4 hour delay, missed my connector, and am now paying a lot $ of pocket for hotel and transport. My seat and tray table were broken.. seat kept going back, dangerous for take off and landing. Try table was hanging from side. Plantain chips were okay though."
Cons: "They lost my luggage"
Pros: "Confortable and on time"
Cons: "The airport did not have the gate on the screens (airports fault). But when asking the crew of Avianca no one knew. We had to search for an office when they where boarding cause no one knew. Then they told us (and a group of other people) run to the gate (almost loosing the flight)."
Cons: "The fact that I lost my flight because website vayama changed my flight itinerary and didn't airlines know"
Pros: "The flight was quick"
Cons: "It was 5 hours late it was a big wait and I’m too tired and sick now I’m never using this airline again"
Cons: "My tv was not working"
Pros: "El viaje entre Quito y Guayaquil es bastante corto, por tanto, no hay mucho espacio para conocer la amabilidad del personal o la calidad de la comida, porque no hay tiempo para servir sino bebidas. El aeropuerto está bien pero debe mejorar el espacio de la sala VIP"
Cons: "No permiten el ingreso a la única sala VIP del aeropuerto con programas de fidelización de compañías diferentes a las ecuatorianas."
Pros: "I was surprised and very disappointed to find out that last part of my business class ticket was economy. I chose business when buying the ticket Chicago-Lima and enjoyed first part Chicago to Quito but was downgraded for strange reason from Quito to Lima. Not sure if this was done by Kayak or Avianca"
Pros: "On time departure, friendly staff, excellent service"
Cons: "No complaints"
Pros: "I liked the food service on this very short trip, including a very heavily poured rum and coke!"
Cons: "Flight was delayed about an hour."
Pros: "Courteous staff and comfortable seats"
Pros: "On board entertainment"
Cons: "Passengers were rude and pushy.. Flight was a great value, should always coat $47 that's all it's worth for a 50 minute flight."
Pros: "Reasonable choice of entertainment. Clean."
Cons: "Food poor. Not enough drink. Hold up in tunnel for boarding - long hold up for children and passengers over 60."
Cons: "Delays and out of shape airplanes."
Pros: "Quick flight"
Cons: "No entertainment"
Pros: "Smiling faces,friendly and helpful crew . The flight was a little late, and so we're the shuttle buses. Then almost made up the time on the flight, must have caught a tail wind."
Cons: "Late start, makes you a little nervous that you are going to be late."
Pros: "I arrived with plenty time and no person would help me check in unprofessional no knowledge where to send customers and I end up late with 5 min to spare my flight was at 9am I arrived at 7:25am and was not with enough time to board"
Cons: "No one helped me get to the gate or even check me in"
Pros: "Loved the service, food, comfort and best of all price was better than the US Carriers! Flight attendants, Gate agents, Check In Crew.....I love you guys! THANK YOU AND I WILL ALWAYS FLY WITH YOU WHEN GIVEN A CHOICE!"
Cons: "Absolutely nothing....even the stop over in San Salvador was not bad at all...the extra security made me feel more secure than anywhere in the world....AVIANCA SHOULD TEACH THE OTHER AIRLINES HOW TO TREAT PASSENGERS....I LOVE YOU GUYS!"
Pros: "Crew was polite"
Cons: "The flavor of beeakfast"
Cons: "It was a nightmare The worst flight of my life"
Pros: "On time, onboard staff very helpful"
Cons: "They switched Gates 4 times at Quito airport"
Pros: "The flight meal was good"
Cons: "Boarding processs"
Cons: "The itinerary I received by e-mail had the wrong departure time. Consequently I missed my flight. In addition to the inconvenience this cost me $200.0. This is the first negative experience I have with Kayak."
Cons: "The food was the same as the previous flight, pretty tasteless eggs. Comfort was very low because I was seating next to an obese man who overflowed from his seat into mine. He should have had to buy two seats."
Pros: "Your flight was the most comfortable coach flight I have ever taken. No other airline I've taken for as long as I can remember has provided the leg room and comfort that your airline provides for coach."
Pros: "On time. Friendly crews."
Cons: "Seat back table broken. Video system froze a few times."
Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Pros: "Safe travel"
Cons: "more masks"
Pros: "The seats were extremely comfortable! I"
Cons: "Sitting in first class"
Pros: "The delta checkin desk were exceptional."
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Free entertainment"
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The crew was great and the seat was good"
Cons: "Our flight was 3 hours delayed"
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Pros: "Early arrival. On time departure. Good selection of movies"
Pros: "Smooth and comfortable flight."
Pros: "The movies"
Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Cons: "Turbulence but no one can help that"
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Cons: "Not much- pretty great flight"
Pros: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Cons: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Cons: "Delay was over an hour"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."
Pros: "20 minutes ahead of schedule"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Cons: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Pros: "Everything was great"
Pros: "I liked the legroom and the seat"
Cons: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."
Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Pros: "On time with no drama"
Cons: "Time to bring in dual class flights!"
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Cons: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Pros: "Very courteous staff. Legeoom not too bad."
Pros: "Service in the flight !!"
Pros: "Delta provided a superior experience!"
Pros: "Easy loading and unloading the plane. Friendly staff"
Cons: "Phone chargers, screens on the seats, pillows"
Cons: "Not entertainment at all"
Pros: "Great food!"
Cons: "Leg room"
Pros: "The space between seats"
Cons: "I found everything good"
Pros: "The crew was good, the seats are too close to the other one which make them not very confortable."
Cons: "The seats."
Pros: "Great crew! Responsive to requests and informative about choices."
Pros: "Crew was nice."
Cons: "Movies to choose from"
Pros: "Loved sitting in the first row in economy and in the emergency exit row too - lots more leg room."
Cons: "Wider seats in economy would be nice"
Pros: "Crew was fine. Seats could recline a bit more. Blankets could have been provided for every sit, instead of on-request. Made my connection in Panama City despite a 3 hour delay from Lima."
Cons: "Flight from Lima to Panama City was delayed 3 hours! We were already seated when we were asked to de-board and wait at the gate. More details could have been provided, so we spent those 3 hours waiting in line to find out the reason for the delay, new departure time, and resolving connections."
Cons: "I called in advance and asked for a vegetarian meal. Then during the flight they said they were not told about it. Also, they was only one movie as entertainment. That should not be allowed on an international flight >5 hours long. Very disappointed."
Pros: "It was a comfortable satisfying flight"
Cons: "Our flight was delayed from Lima. We kissed our connecting flight about less than 5 minutes. Now I’m in nyc and I don’t have my luggage. Worst experience ever."
Pros: "Courteous crew, comfortable seats with good leg rooms."
Pros: "Kind, attentive, wonderful crew! Adjustable headrests. Decent food options throughout flight!"
Cons: "My seat did not recline since I was in front of the exit row. Looking back at the seat options this was made very clear but I missed it."
Pros: "The food and beverage were very good"
Pros: "They were on time"
Cons: "Tha confort on the plane"
Pros: "We boarded on and left on time"
Cons: "There was a storm at our destination, Panama City and we were unable to land on time ultimately missing our connecting flight. The crew gave us little to no communication about the situation and when asked they said our connecting flights would wait for us. When we finally did land there was not a gate available. We had to wait for a bus to pick us up and drive to a gate, this took at least 30 minutes. When we finally got to the gate of our connecting flight, we were only 15-20 minutes late. Our flight had already left and the staff directed us to the information desk for assistance. They sent us in the wrong direction. When we got to the correct desk we waited for an hour and a half to be seen, there were at least 30 people behind us. They offered us a flight that wouldn’t arrive to our final destination, San Francisco, for two days. We opted to have them fly us to Miami and then had to purchase our own flight from Miami to San Francisco. When we boarded our flight to Miami later that night we had to wait for over an hour for other passengers and bags that were delayed. Our bags are missing and we had to wait in an another hour long line to submit a claim. Overall it’s been a complete nightmare."
Cons: "MY LUGGAGE WAS OPENED AND TWO EARRINGS WERE STOLEN."
Cons: "we selected seats months ago when we booked these flights, yet they didnt get one set assignment correct."
Pros: "The service was good, both on check-in, and in the airplane, polite and professional, The food was tasty."
Cons: "Check in was not very efficient (took too long). No dedicated entertainment systems, and legspace was too cramped, even on an exit row."
Pros: "Staff was friendly and accommodating"
Cons: "Uncomfortable seat"
Pros: "Great airline crew service and on-time schedule"
Pros: "The crew was very professional and polite"
Cons: "all seats on aircraft feel like i'm sliding down hill"
Pros: "Flight on time, crew was nice"
Cons: "The food in both ways was terrible, and the entertainment was poor"
Pros: "I love movies. Food was ok."
Cons: "Captain could not find a gate."
Pros: "Overall an okay experience"
Cons: "The crew was not nice and helpful at all. I traveled with my 2 babies and they did not want to help me with my belongings."
Pros: "Involuntarily asked to move to next flight(flight over booked) with time delay greater than 16 hours with no compensation"
Cons: "Ground staff spoke to me nicely and explained everything but my plans day and travel was ruined because of their management and no compensation provided."
Pros: "The food was ok"
Cons: "Part of the crew was a little rude, entertainment options were poor, the counter at Lima to check in the baggages opened late"
Pros: "No WiFi. Tiny TV screen every 3 rows and played a grow up movie. My 5 year old child had nothing to watch and no way to entertain him self. One of the diaper changing tables was broken."
Cons: "Crew was nice"
Cons: "If anyone reads these they should probably contact me."
Cons: "No entertainment system for Business Class Passengers"
Pros: "Everything was great good service and good attention"
Pros: "I really like fotos and crew really nice"
Cons: "I don't like they available movies"
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Cons: "I understand the COPA airline is serving South America area. But, most of the employee don't speak English at all. Make me feel like I am an idiot. I don't like the feeling."
Pros: "On time."
Cons: "No blanket. Food is okay okay. Entertainment is old."
Pros: "Everything went as planned. No hiccups and flight got in in time. Good service."
Pros: "Personal screens and great service. Very minimal delays that were well-handled."
Cons: "Poor movie selection."
Pros: "Our Copa flight was a delightful contrast to US domestic flights (and reminded me of a time when flying in the US was not dreadful). The seats had comfortable leg-room, flight was on time, meal and drink service was coordinated, and flight attendants were responsive."
Pros: "Crew was excellent."
Pros: "Movies was good"
Cons: "Babys cries too much"
Pros: "Plane was clean, crew professional, flight was on time, food was decent. Thanks Copa, better than any US carrier!"
Cons: "All was good"
Pros: "Price of the ticket"
Cons: "My suitcase was broken. It was brand new i bought just for this trip. I'm disappointed. I wont even be pursuing compensation because i'm almost certain that no one will accept responsibility."
Pros: "The crew service was good and the boarding as well. Food and beverages were okay."
Cons: "Only one tv for many seat. I prefer to choose my own movie"
Pros: "Service was good"
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Cons: "Due to circumstances beyond our control, we arrived at the Lima, Peru airport only a little over an hour before our flight. We immediately proceeded to look for the Copa Airlines check-in desk. We walked up and down the check-in area a couple of times, but couldn't find Copa anywhere. The monitor listing the departures had the counter numbers for Copa listed, but there was no one there. Eventually an airport employee told us where to find the Copa offices on the second floor. We arrived at the office 40 minutes before our scheduled departure. Someone in that office could have easily attended to our bags and walked us to our gate. Instead they fiddled with their computers trying to put us another flight. They left us standing there for over a half an hour with absolutely no explanation as to what was going on. Eventually someone came over and said we would have to call the operations center and rebook our flights at a cost of $1500 each. Why they would abandon their check-in desk an hour before the flight departs knowing that there were people on that flight that had not checked in, is a total mystery to me. That coupled with the fact that they could not have cared less about us making our flight makes me sick!! What a joke!! No one I know will ever ever fly Copa airlines again!!!"
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Cons: "Little late boarding and leaving. No explanation"
Cons: "No problems during the flight"
Pros: "Friendly staff clean cabin"
Cons: "Not much"
Cons: "Menos tiempo en las escalas"
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "Food great"
Cons: "Everything exelente"
Pros: "All confortable"
Cons: "Turn down the light"
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Pros: "Nice crew. Comfort ok."
Cons: "They herre delade."
Cons: "Plane was a Dreamliner"
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Pros: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"
Pros: "Crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat because I bought my ticket from a third party. The boarding gate crew seemed stressed and were a bit short with passengers waiting for seat assignments."
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Pros: "There was nothing special"
Cons: "Staff attitude food"
Pros: "Entertainment is ware out, headphones jacks don't work well."
Cons: "Headphones jacks Food can be better and warmer"
Pros: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Cons: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Cons: "Tight space between seats"
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Cons: "Food was rubbish!"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "Everything. The while team was friendly, from check in on the ground all the way into the air."
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "Crew Attention Last Leg of the Trip (Lima-LA) the Plane 787-8 comfort layout"
Cons: "little delay on boarding without letting us know why? Although did not delay, even arrived earlier, the overall time of the trip."
Cons: "Could not select my seat"
Pros: "Friendly crew"
Pros: "I like the food,delicious I like entertainment very good!"
Cons: "The service very slow. The sits very small,no confortable!"
Cons: "Lástima connecting fligh was a little bit tight but every things worked"
Pros: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal!"
Cons: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal."
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Cons: "Leg room nonexistent."
Cons: "Terrible boarding experience. Plane was delayed 2 hours with no explaination. Plane was a bit dirty and old. Will not fly again if I can help it."
Pros: "The best business class seating we've encountered ... tons of leg room, side by side seating arrangements. I peeped into economy and that's not too bad neither. The seats were 3 sets of 3 seats per row. Most other planes would have at least 10 seats across."
Cons: "The crew was not very attentive. A group of them always chit chatting in the kitchen area. Food was very mediocre in business class, can't imagine what it's like in economy."
Cons: "There was a LAN strike at airport. No manager from LAN, nor airport came forth for over 2 hours to talk w/ passengers. 8 a.m. flight left at 2 p.m. No apologies given."
Cons: "24 hour delay, second flight returning delayed AGAIN, lost all my luggage and was never returned."
Pros: "The entertainment was good for such a flight. Boarding was fast."
Cons: "Food was very basic; neds to be improved cosnideing it is international."
Pros: "The flight crew were pleasant and tried to help."
Cons: "The food was horrible, options were limited, seemed like no special meal options easily reserved."
Pros: "The service was good and the crew was very kind."
Cons: "My husband luggage got lost. After 15 days still no luggage. We have contact the airline and still no resolution. 1st time and last time using LAN/Tam."