Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "Confortable seats"
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Courteous crew"
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "The seating and leg room was comfortable."
Cons: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Pros: "Crew was very nice."
Cons: "More room in seat"
Pros: "Arrived 5 minutes early which was great on a very late night."
Cons: "Landing was rough."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Smooth ride and early arrival"
Pros: "Everything was great on the flight"
Pros: "The staff was welcoming and it felt good!"
Pros: "Nothing exceptional"
Pros: "taking off and landing"
Cons: "having to fill this out"
Cons: "Boarding was poorly set up."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "Sitting next to a bunch of crying babies"
Pros: "Got us there"
Cons: "Cramped seating"
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Pros: "Aircraft was cool"
Cons: "Small children"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Everyone was pleasant & professional"
Pros: "It was on time boarding and landing"
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "They were accommodating to my boot on my foot in the boarding process."
Cons: "Comfort and room in the seats. The temperature was very hot as well."
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Cons: "Delay otherwise average"
Pros: "Everything went smooth"
Cons: "Delayed flight, attendants were rude and unhelpful."
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Cons: "Same as previous response."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Crew was very nice ."
Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Cons: "We had a 40-minute mechanical delay."
Cons: "Seats are uncomfortable"
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Cons: "Pathetic rationale for delay"
Cons: "I booked two tickets at the same time through kayak and was assigned a seat not next to my son! Because the flight was fully booked there was no ability to rearrange seats."
Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "It was good quality for the price."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "Nothing is good on this flight. It was delayed by 7 hours and the communication is not proper"
Cons: "Customer service"
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Cons: "Very uncomfortable"
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Cons: "Paying extra for EVERYTHING"
Pros: "Great airport for getting to Florida. Good prices"
Cons: "The flight was delayed by hours, with no explanation given. It was coming from Florida, with no bad weather in between. It caused us to arrive at 1 am."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "Front seat leg room"
Cons: "No WIFI."
Pros: "New plane!"
Cons: "Boarded too early!"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "No frills inexprnsive"
Cons: "No services"
Pros: "Great flight!"
Cons: "Price, service"
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Cons: "Even snacks and water are only available for a fee. Seats do not have much padding and are not comfortable."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "Crew was amazing & child friendly."
Pros: "The stewardess remembered us from the previous flight and was awesome to my son!"
Cons: "Kind of bumpy and a little late."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "The price"
Pros: "Crew polite, clean plane"
Cons: "Late, delayed. Price deceptive, extra charge to reserve seat and carry-on bag."
Pros: "Nothing about it at all"
Cons: "I didn't like the turbalance on the plane I didn't like the service check in line Need more people helping in the airport"
Pros: "The seat was more spacious than I expected and the flight was very comfortable as a result."
Cons: "The flight was delayed arriving to Burlington and then there was a problem in the baggage area that needed to be fixed. We were delayed over an hour leaving Burlington and then when we arrived in Orlando we sat on the tarmac for over an hour because, according to the crew, no gate was available for us"
Pros: "Boarding went ok with no problems"
Cons: "Good thing o had an isle seat. The two people in the seats beside me were large and that made the one setting beside me take up part of my area. Part of my body was covered by her the entire flight except when I got up to go to the bathroom. Leaned into the isle most of the flight. Really annoying to have half a seat."
Pros: "Great price Non stop Flight at good time"
Cons: "Kayak web site a little hard to navigate"
Cons: "A 2 hour delay on my outgoing flight and a half hour delay on my return flight. Charged for everything and then some. Will not fly Frontier Airlines again. I wish I had a better review."
Pros: "It got me where I needed to go, albeit with a little effort and stress. Crew was pleasant. Thank you."
Cons: "6 people overbooked, who might not have gotten seats. I was one of them. I recognize there was nothing I could have done either way but it was unpleasant to hear I might not get a seat on a flight I bought a ticket to a month ago, regardless of the price. And the return flight was dismal. Had to wait an extra 3 hours for maintanence on the plane (fine, would rather it get fixed than have an issue in the air) but we were told there would be vouchers worth some amount sent to our email after we landed back in cincinnati. It's been 3 days and I have received no such vouchers. It also turns out I payed $45 for a personal bag that was I guess covered under a personal bag? I recognize this as being partly my fault, but when I went to get my ticket "personal bag" wasn't an option, so I didn't think I had one, or my single backpack actually was $45 to take with me. Was not a terrible experience. Just not a good one."
Pros: "SEAT SPACE"
Cons: "Boarding zones designation. Payinng for a snack pack or even a softdrink/water. Pushing your card up n down the isle. Paying for carry on."
Pros: "Timeliness of plane departure. Airefate was a great deal ."
Cons: "Excessive baggage fees"
Pros: "I arrived alive. Flight was not delayed. Water was free."
Cons: "Leg room and seats lack an appropriate amount of cushions and space for long flights. The seat back trays are a joke. My tablet was bigger than the tray. I also dislike the extra charges for EVERYTHING that was not disclosed on the purchase through Kayak like seat selection, carryon bags, early on zones, etc. No snacks were offered on the flight. I understand that this is a discount carrier, but after all was said and done, I could have paid the same for a major airline and had way more room and comfort. No pre-Check. WTH??!!! The airline attendants bumped me going up and down the aisle EVERY single time and never offered an apology for bumping me and I was NOT in their way."
Pros: "All in all the flight was typical for a low fare flight, comfortable for an unreclining chair, and as clean as would be expected."
Cons: "The only problem was that it was an overnight flight and about two in the morning members of the flight crew gathered at the back galley and began to talk and laugh rather loudly. Not only did they wake me up but they woke a little girl who began to cry loudly for some time. Perhaps they did not realize their loudness because they were friendly on and off the plane, but it was rather frustrating."
Cons: "Arrived on time time only to be told to wait in line as others who arrived late and after me were moved to front of check in line. Stuck on tarmac due to rain: 30 minutes so far. Crew on board was fine. True what others say about plane feeling old."
Pros: "New planes Courteous crew On time"
Cons: "Baggage charges"
Pros: "It got me where I wanted to go."
Cons: "Frontier has a nice cost up front, but the bag charges and seat charges are excessive and gratuitous. I would have much preferred a greater cost up front, as it was still cheaper than the competition in the long run. I also hate their seats."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Pros: "Absolutely nothing. I just feel lucky I made it back to Orlando considering I did not get to my destination on time."
Cons: "Everything about frontier. I understand it is a budget airline and I don't expect the basic comforts any other airline would provide. However I do not appreciate the hidden fees they will find a way to slap onto a traveler no matter how much research you do. In reality they are probably one of the more expensive airlines although they have no customer service and you could not possibly imagine a more uncomfortable flight. I also no longer trust them to to get me to a destination on time. I will never fly frontier again and kayak should consider no longer booking flights with this airline. When I tried to complain they referred me to kayak as if it was kayaks fault that my flight was delayed."
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Pros: "Check in was quick and pleasant. There was a delay of an hour due to weather elsewhere. Boarding was easy and I found my seat to be comfortable. I didn't purchase food or entertainment. The crew was polite and professional."
Pros: "Everything about the flight itself was great! :D"
Cons: "Delays always suck though. :("
Pros: "2 hours to get luggage in Denver and a 2-1/2 delay to Orlando"
Pros: "Girl at checkin was nice."
Cons: "Wish you had boarding pass on mobile phone so wouldn't have to stand in line to get pass"
Cons: "The flight was late and no one informed us."
Cons: "Supposed to leave at 8:00 PM. Then at 9:45PM. Actually Left at 12:30 AM. No announcements as to why the delays. Once on aircraft, still no indication or apology as to why the huge delay. I will never book on Frontier again. Also new seats on Airbus are terrible!!"
Pros: "Having flown Frontier before knew what to expect. You are charged extra for everything"
Cons: "Good and drinks are pricy. My flight was 2 hours would not want to sit in their non reclining seats longer than that. Took over 30 minutes for bags to arrive at baggage claim."
Cons: "The 8Pm flight got to the airport at 12:20 Am . We boarded the flight and departed Cincinnati at1245. Arrived in Orlando at1:40 am. I have to take a van to my home 50 miles from Orlando and got home at3;38am from a flight that was suspose to get me home much early. I don't think I will be flying Frontier Airlines again. Betty Overman"
Pros: "I liked the crew and plane, smooth ride and easy security lines."
Cons: "Baggage pricing and seat choices were a bit steep. Cheaper flight with frontier didn't save me much at all after paying for baggage."
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Pros: "smooth flight, nice people"
Cons: "No free tea"
Pros: "On time, price was good"
Cons: "Zones were only called once"
Pros: "Aircraft was clean, staff were really friendly and professional, no flight issues"
Cons: "Did not like size of pull down trays, do not like paying for a cup of coffee and sure as hell do not like being asked to leave. A tip for the attendant when using a credit card. Do not like to be gouged for amenities that were once free."
Pros: "The flight was on time"
Cons: "The seats were not comfortable, length of time for check in, although we were early, we couldnt check in early"
Pros: "The crew all were friendly; they greeted you when you boarded and when you exited. The pilot informed you when you he had been given the ok to land. The weather in Cincinnati."
Pros: "Frontier encourages you to check your bag by offering a lower fee for checking than carrying the bag onto the plane This made getting into and out of the plane so much quicker The seats were comfortable enough and I had my own food and beverages so did not need to purchase any."
Cons: "My reasonable priced ticket went up $104 by the time I paid to check my bag and pick a seat. I would rather gate check my bag and get it when I exit the plane because it took over an hour for it to come to baggage claim."
Pros: "Very courteous and friendly staff."
Cons: "Everything costs extra...seat choice, snacks, drinks. I need to drink a lot of water and dislike that I have to pay for some when I can't bring my own in"
Pros: "The boarding process (zones) and the legroom."
Cons: "MIddle of aircraft where I sat was freezing cold. Didn't like having to pay additional for seat and for baggage. Just PLEASE include these things in price,rather than "nickle and dimeing" me to death. Website to get boarding pass was confusing."
Pros: "Brand new A-321 (one week old) very smooth flight"
Cons: "The PA system on this one week old plane was way too loud. The long sales pitch for the Frontier credit card with 40,000 bonus miles was so loud that people were putting fingers in their ears. Otherwise excellent flight."
Pros: "Great price."
Cons: "Seats don't lean back at all.."
Pros: "Not much beyond the price."
Cons: "The crew seemed to be in a collective bad mood that night. The seats were very uncomfortable and did not recline. It was a brand new plane, but, if this is what Frontier is ordering for its future planes, I will go back to choosing other airines."
Pros: "Very Cheap flights, on time, crew was friendly. I was surprised how fast boarding was considering most had carryon bags."
Cons: "Nothing other than the seats were a little tight. Surprises me that there are so many negative reviews, must have not paid attention to details when booking - this is a BUDGET airline folks"
Pros: "Check in person at baggage and person scanning tickets while boarding were very nice."
Cons: "Did not eat any food (slept instead) and flight did not have entertainment"
Cons: "My plans changed and I was not able to leave on the original date booked. My great $58 fare was completely lost. To change the ticket, a $99 change fee had to be paid along with a $25 fee assessed because the booking went through a 3rd party. I ended up buying a brand new ticket on a different airline."
Pros: "Tickets where excellent price since We did not check bags or carry ons. Airline was on time both ways and service was good."
Cons: "You have to pay for beverages but you can fix that buying those before boarding."
Pros: "the airplane was the most comfortable I've been on for quite a while...also the crew was extremely friendly and helpful. don't like that Frontier nickels and dimes the customer to death. Would like to have baggage charges not so complicated."
Cons: "My flight went out 1hr and 20 mins. late and no notification so had a very long wait at the airport and person coming to airport to pick me up sat there also... a notification would have allowed me to call her before she left her her and not waste her time sitting in her car waiting"
Pros: "The crew on board was awesome. But the check in agent's in Cincinnati were absolutely rude and need to be better trained. Yes I know they are not employees of Frontier that they are contracted. But it leaves a bad mark on Frontier. The crew on the flight however made up for their rudeness."
Cons: "It'd be nice if I could specify N/A for items that I didn't have, such as food and entertainment."
Pros: "We experienced no problems, just minor irritations."
Cons: "We did not expect to be charged $45 for a bag that could have fit in the carry-on in our opinion. We had not flown for three years and would have appreciated a free soda and some peanuts, but apparently those are things of the past on flights. We also remember the days when flight attendants were all slim and whose make-up was appropriate. One of those on our flight had on fake eyelashes that looked like she might have not been able to see through them, if an emergency had arisen where we might have needed her help. She boarded the plane in stiletto heels which she later shed."