Very nice as always. Not that it’s anyone’s fault really but for some reason the seat (16C) was really hard…. Not typical for your planes… dunno what or why… maybe it was just me ?, The flight was great otherwise
Good experience, first time flying Alaska Air. Slight delay boarding, but still arrived on time. Excellent leg room! Very friendly flight attendants.
My experience was great with Alaska Airlines. They were very helpful when I was checking in. The flight crew was very helpful with our needs.
Crew members were friendly, but I wouldn’t use “entertaining” to describe them. Exact step by step instructions on getting wi-fi on the phone would be helpful.
Ease of reservations, confirmation. Cramped seating, very, very uncomfortable! Claustrophobic.
My husband unfortunately had a very large lady next to him who did not fit in the seat and had to have the armrest up so she was partially in his seat and she also had horrible BO
I liked the legroom even in row 26! I fell asleep immediately and slept the whole flight.
Alaska Airlines was hit with a bad IT outage. I think its a one off and dont want to give a bad feedback to them because of that. In addition, to all the delays our particular flight had a health incident and had to stop midway. Again no negative feedback because of that. However the way they dealt with the delay was not genuine. First the communication was not consistent and always kept changing. I lost a day and $647, completely because of them. They promised a refund which i have complaints about. First it was never given to me. They aksed me to call them or text them and the wait time was 1.56 hour for calls and 3:50 hours for texts. Finally when they texted back, the support executive was rude and asked me to get my refund from Delta the other airline that i booked my ticket because Alaska cancelled their flight. When I asked why Delta would pay me for Alaska’s delay she just ended the chat. To get back on the chat I had to wait for 3.5 hours. I could not. Second they announced that even if they pay us, they would not refund us cash but were giving us a discount on future travel. I vowed never to go back to Alaska so, i do not want the discount refund. Overall, I am terribly unhappy with Alaska Airlines and never going back.
delayed flight 3 hours, then took 45 min to get to gate and another 10 min to open door
The plane was put out of service and had to wait for a new plane to be assigned. No one had any information and the information on the screens was never updated. The call wait time was 2 hours and the estimated time for text assistance was 55 minutes which was a lie because after 55 minutes nothing happened. I understand that delays happen but to not have anyone available to provide any update or reassurance was just negligent. Also, what is the point of having an 800 number if no one answers it and don’t get me started on the text message system. Ridiculous!
My experience on any Delta flight is always overshadowed by the time Delta removed me from a flight for no apparent reason.
Check in process was terrible. Lady at counter didn’t know what she was doing
Delayed and took off even later than the scheduled delay time
For a 69 year old with health problems I had the worse experience, no wheelchair when I entered a lady told me to sit and wait while a gentleman told me I had to walk to the Delta station, which I did. I had a carry on and a bag, and I was traveling with my service dog, which was on his carrier and the lady charged me for my carry on luggage, beside all the waiting cause of the delay, I had to walk to get my luggage cause no wheelchair showed up, I am so disappointed. I will get in touch with the company. I got home at 3:00 am, not good for my health situation.
Great experience on Delta. Staff from baggage check to flight attendants were very courteous and professional. My only issue was a personal preference for pretzels instead of the chips and cookies that were offered.
The crew was amazing; Von, Vera and Guadalupe were very friendly and attentive throughout the entire flight. They were friendly and welcoming to everyone. A solid and dedicated team for sure!
Terrible. I was bumped off of my original flight and spent the next six days fighting to get back on it. I lost hours of my vacation trying to get this situation corrected.
There was no problems, just a little uncomfortable with seats that do not lay back a little
Always good but we must do something about people in rows ahead of you that don't put their seats back up when they are suppose to. And It's rough to not be able to even lean over to get something out of my purse.
Flight was delayed, 30+ bags had to be gate checked. Crew were very friendly!
I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even
Not good , late, and long. We came home so late and spent so much time flying around and taxiing
Terrible. Delayed 7 hours, and cancelled the flight, leaving me stranded and out of pocket $500 for an alternative last minute flight
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
Had one staff that was not pleasant. Seems they are stressed with too many people to care for.
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
Ok. Get a different kosher caterer. The food was odd.
Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.
Our flight was understandably diverted to a small regional airport in Laramie, Wyoming due to weather conditions, which I fully recognize and appreciate. However, the low rating stems from the experience that followed: passengers remained on board for over an hour without the option to deplane and stretch, despite the aircraft being stationary. Although the pilot opened the cabin door, only he was permitted to exit. Meanwhile, passengers grew increasingly uncomfortable as warm summer air entered the cabin through the open door, and being in the second row meant we were impacted immediately. While the flight attendants made efforts to keep everyone at ease, I believe allowing passengers to deplane briefly, given the extended delay, would have significantly improved the overall experience.
I never flew. Flight was canceled. DIA worst airport in the country. Avoid at all costs.
Pathetic check in experience once again. Not enough staff scheduled at bag drop or for special assistance at LHR. Really need to rethink the whole self check in procedure. The crew was good. A very decent selection of special meals in this leg as compared to the JFK-LHR leg.
We had to turn around and head back to Manchester. Problem with a plane engine.
Flight was delayed. Staff at the gate effectively and proactively communicated about the delay.
Very poor delay in dfw was really bad n long
Our flight was 1.5 hours delayed. There was no weather for the inbound flight, so I don't understand why. This meant a VERY late arrival and only a quick nap before my morning flight.
Because of rescheduling, they had to put me on a flight that didn't go through Dallas
It was very difficult to stretch my knee out and I am very short. I also had a torn tendon in my knee which made it extra uncomfortable anyways. My husband is 6'2" and I can't imagine him flying in that plane.
3 hour weather delay followed by 1 hour (and counting) maintenance delay. UGH!
Couldn’t get the door on the plane to close leading to a nearly 2 hour delay. But, hey at least they didn’t cancel the flight.
Very clean and comfortable cabin. Amazing Mediterranean salad for lunch before landing. Great range of films to watch. Really quiet and easy to sleep on the flight also. The initial food was a bit weird: odd fried chicken pieces in some weird white gloop, but that would be my lack of cultural knowledge on the grub. Salad more than made up for it at the other end. Staff were super attentive and helpful. Great and easy flight