No communication on fact flight was delayed. Sat in sweltering plane for 45 min without explanation. Sat on airplane without explanation again after landing.understand delays happen but lack of communication and concern for my lost time was disappointing
Best flights I e been on. Need gluten free snacks
I cancelled this flight over a week ago, due to being in the hospital! Yet when I finally recovered and got out of the hospital I saw no one ever cancelled it and I was fully charged???
I was assured by the phone rep weeks ago this had been cancelled!!
This was the best flight I’ve ever been on- solely for the purpose that our pilot gave us a tour of the west coast. He didn’t need to do that but he did and it made the experience spectacular. Well done.
Apparently you could not have food unless you ordered ahead. This was not obvious ahead of time. What we saw given to others on the plane also appeared too be quite meager.
Seat didn’t recline at all- very uncomfortable after three hours
In flight service flight attendants did wonderful job.Airlines could have done better with snacks,since it was early morning flight breakfast places where not open so people could not grab anything quick for breakfast.I hope they would keep that in mind.
Be able to buy food while on the plane, not just in advance. Should be able to watch TV on entertainment screens on backs of chairs
I paid extra to choose a seat. When arriving at the gate after a very stressful check in at the airport, realized did not get the chosen seat that I PAID for. When I called the airline I was told I did not pay to choose a seat and could not be refunded, but I DID pay extra to choose a seat. And of course, got stuck in a MIDDLE seat. Since the seats are now crammed together, this is especially uncomfortable. The check in for baggage was ridiculous, it was a mile long and the kiosk to check in for the flight was very confusing. We finally sought out help and a very rude representative quickly went through the kiosk and printed a boarding pass that did not provide the PAID for chosen seat. Didn't get to get on the return flight because the flight coming in was delayed several hours, missed the flight by 3 minutes!!!!!!! You really can't hold the door for 3 minutes for a passenger you KNOW you are waiting for??? What stress and had to wait 4 MORE HOURS to get a flight home because you could not keep the door open 3 minutes. 3 minutes. Had only 20 minutes to get from flight to connecting flight and was accused of taking too long to get from gate to gate in Chicago. Flights were delayed all day long coming in and going out, you would think you could wait 3 minutes to allow passengers to get to the connecting flights. HUGE inconvenience, stressful and makes for a really LONG day when the flight leaving Des Moines to Chicago was horribly delayed, already had a horrible experience and missed the connecting flight by 3 minutes. 3 minutes. Airplane was still there, the door closed, why on earth is it such a huge deal to wait a few minutes when flights were already delayed ALL DAY LONG and why is it such a huge deal to REOPEN the door to let another passenger on??!! I used to like Alaska Airlines. I just plain hate flying in general now. The airlines have 0 (zero)care about the people buying tickets and making travel plans and how stressful flying is now. Zero care.
Plane was super cold. No entertainment unless you were with mileage program Getting off the plane was super slow
Beverage service was not good. Also just one service in 5 hr 30 min flight. No ask fir water ir anything beside one time beverage service.
Flight was delayed because of a bird strike. They had another plane available within 45 minutes.
It was a code share with Alaska - would have been great if I actually made it on the plane, claimed I didn’t have a ticket or a seat even thought I was checked in.
The main problem was delay. The plane was at the gate early and bags were loaded. However, there was no crew for the flight. They were inbound from LGA and had to land and make their way to our gate. It took more than 40 minutes. Then, once the crew arrived and boarded, one of the crew members had to deplane and then a replacement crew member had to be found. It took another 40 minutes or so to get the final crew member. In all, we took off about 2 hours later than our scheduled departure time. Once in the air, the flight was great. Smooth most of the way. The crew was professional and efficient.
i suspect i caught flu on this flight as i could hear someone coughing a few rows back and ended up with flu a few days later. also tiresome to have to watch movies on my device by holding up smartphone screen, would have liked to have in seat display.
I had trouble finding a boarding pass because I had an hour between Flights and American did not see my flight I believe because I was ticketed through KAYAK. I did not have enough time to go to the desk before boarding so I went to the desk and told them while I was boarding and they had a boarding pass for me within three minutes. Nice. I paid extra to have more legroom and it is definitely worth it for a six hour flight. I would’ve paid for a decent dinner, but they didn’t offer anything but a snack box —not good for six hours.
Terrible flight seats where really uncomfortable I had body aches for 2 days and flight was delays almost two hours
Very smooth for one of the busiest travel days of the year and the crew was great.
Customer service prior to boarding is horrible Communication regarding boarding gates is released at the last minute and the gates are very distant from Customs. Very disappointing
