Find cheap flights from Cleveland to Arizona
Good to know
|August||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 7% increase in price.|
Average price round-trip
|$384||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Top tips for finding cheap flights to Arizona
- Looking for a cheap flight? 25% of our users found tickets from Cleveland to Arizona for the following prices or less: to Phoenix $98 one-way - $182 round-trip
- Book at least 2 weeks before departure in order to get a below-average price.
- High season is considered to be November and December. The cheapest month to fly to Arizona is August.
- On average*, there is no price difference when choosing to fly in the morning or the evening on this flight route.
FAQs - booking Arizona flights
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Top 5 airlines serving Cleveland Hopkins Intl to Arizona
Scores according to KAYAK customer reviews
Pros: "The crew was super friendly. Flight was on time and landed early. Flying while the sunset is happening is amazing... nature's entertainment"
Cons: "What are you sat in the plane for nearly an hour while they waited for fuel"
Pros: "Stewardess was remarkable"
Pros: "The attendant at the gate was great about getting me a seat assignment next to the other person in my group. The food options on the flight are much better than I expected for airplane food."
Cons: "No complaints, really."
Pros: "Crazy fast lines at check in. Great space in the plane. Super nice staff."
Cons: "Keep it up!!! Great job!!"
Cons: "Please please offer a gluten-free food option."
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Cons: "I really wish you guys told me that in permium seating that the snacks you guys offer had nuts. You guys up sold me by telling me how much I'm going to enjoy the free drinks and snacks on the phone. So I said screw these people seemed nice and not pushy. Very upset that this wasn't giving to me."
Pros: "Price, itinerary, time of day."
Cons: "The gate at PDX was at least a block away from the airplane, and the customers had to walk outside to the plane in drizzling cold weather. The elderly passengers had a hard time getting to the plane under those conditions! At least at Tucson there were covered mobile concorses."
Pros: "Premium economy seats were great."
Cons: "Bring your own ear buds or headphones."
Pros: "Staff was nice and helpful Great service"
Pros: "All the ladies (and the pilot) who helped us were so lovely and helpful! Thanks for such a wonderful experience ❤"
Pros: "Free texting and movies"
Cons: "Paying for snacks"
Pros: "I will fly Alaska whenever possible!"
Pros: "The customer services of the flight crew and ensuring I had a wheelchair waiting for me I didn’t use any entertainment choices."
Cons: "Having to “tag” my own baggage especially getting a kiosk that had quit printing for other customers. Even though I selected “start over” it didn’t! And since I was a wheelchair passenger with no wheelchair, I was a miserable mess!!! I have never used a bag check kiosk! And paying $50 for 2 bags made this an insult! Rest of service was great!"
Pros: "I'm not sure who did it but I got bumped up to First Class. In the plane I was greeted by one of the pilots and an attendant that offered me a bottle of water and a hot towel. I just finished a long hot day in Texas, and the courtesy and comfort I received on the flight just made my day."
Cons: "Too comfortable to notice anything"
Pros: "Friendly staff."
Pros: "Unfortunately there was turbulence on the way back but overall a good flight to and back. Crew was friendly and good."
Pros: "all was good trip and service nothing to criticize"
Cons: "Felt much longer than it needed to be - 7 hours?"
Pros: "Great crew efficient and friendly... really like new Wi-Fi entertainment"
Pros: "You just can’t beat the attention to service on alaska."
Cons: "WiFi was down and food was sold out... but who cares, an hour flight."
Pros: "How fast we traveled"
Pros: "Very good"
Pros: "leg room, drinks, seat recline, direct flight, air, lighting"
Cons: "attempting a movie on my laptop, it could only stutter, and took two hours to get through 51 minutes of the film (I read captions); my neighbor was not a large woman, but nonetheless couldn't help elbowing me often; you're not responsible for poor parenting, but the family ahead and behind (same family) was loud and complaining; the flight was switched to another plane so our original one could take passengers to Cabo (Mexico); we had no water in the restrooms; food shouldn't be an additional purchase on longer flights, nor should baggage check"
Pros: "Nice legroom, clean plane, and a nicely presented snack (fig bar, gummies, almonds; all a cut well above basic) especially considering the short duration of the flight."
Pros: "No comment."
Cons: "No comment."
Pros: "The gate agents and crew were all very nice."
Cons: "The seats are too small and cramped together. No first class even if you were willing to pay for a bigger seat. No outlets to charge phones."
Pros: "I liked the airplane and the staff"
Cons: "Ran out of food on the flight to Seattle"
Pros: "Short flight"
Cons: "Not prompt takeoff or system for getting people on-board. The gogoinflight is also a mess and didn't work for this leg of my trip."
Pros: "The plane was well flown and the cabin service attentive."
Pros: "Arriving in Seattle my bag was waiting for me at the claim area. After 45+ years of flying around the world that was a first. But something happened before we took off. The gentleman in the seat in front of me had packed some oxygen bottles in his bags and a handler came onboard to address this. He was polite and very understanding that the man was meeting a cruise ship in Seattle and needed them as life support. The handler took an address from him and said he would take the bottles to Fedex near the airport and sent them to him. And the passenger could send him the money later! I thin k the handler's name was Bob. He needs a commendation foe going the extra mile for a passenger! Find him and buy him dinner."
Cons: "Having to get my seat assignment at the gate just increases my anxiety with the entire flying experience. Stop it. I get there 1.5 hours early to wait at the gate uncertain of weather I will be flying that day. As usual with all airlines seat comfort was non existent."
Pros: "Friendly crew and great inflight entertainment."
Cons: "More seating space would be nice."
Pros: "Far more overhead space and legroom than other airlines. Power outlets in every seat. Incredibly friendly and flexible staff. Barely ever late and, on late departure have even used extra fuel to fly faster to get there on time. Truly a top notch airline."
Cons: "More food choices would be nice."
Pros: "Being on time"
Pros: "Just fine. Staff was helpful and actually very kind crew (stewardess) I don't recall her name but middle aged blond. Very nice."
Cons: "Charis could have more room and there was bad turbulence but what can be done about that? we arrived safe and sound and that was good."
Cons: "Bc it was a smaller, older plane, I could not Charge my phone. The seats were to snug. I always get a window seat, but there is an unnecessary divider/handle below the window which made my flight quite uncomfortable."
Pros: "Everything about the flight was excellent, except the set cushions."
Cons: "New seats not as comfortable as the older seats."
Pros: "I like that they board the flight from back to front. The gate and flight attendants were very nice."
Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."
Cons: "As an average size American I wonder who they made these planes for?"
Cons: "Flight attendants were not very pleasant and a little rude."
Pros: "All other airlines should take lessons from Alaska Airlines!!"
Pros: "Great service from the gate and air crew on the flight from SEA-TUS. Very professional and friendly."
Cons: "MFR-SEA flight long taxiing and slow deplaning. Seated in 6a did not get off flight till boarding started on my connector. Short scheduled connection time 35 minutes between flights and terminals. (Arrived at C gates - Departure at N gates)."
Pros: "The crew was great and the flight was smooth."
Cons: "NA. Alaska Air is definitely a great company"
Pros: "Friendly and accommodating crew"
Cons: "All good"
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Pros: "Easy, fast, simple. Not crowded."
Pros: "The crew was polite and welcoming."
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Pros: "Delta crew is always great."
Cons: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Pros: "Crew was great."
Cons: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Pros: "Emergency exit window seat"
Cons: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
Cons: "Flight was delayed and our luggage is lost"
Pros: "We eventually got there"
Cons: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Pros: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "The bag service"
Cons: "The flight delays"
Pros: "I like the efficiency of the boarding process & the courtesy of the crew."
Cons: "Small overhead bins. No entertainment facilities on the seats. Although I wasn't expecting a movie for an hour-and-a-half flight, at least the airplane should have amenities to provide music so that passengers bringing their own headphones can listen to some music."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Two ladies working in the aisles were very pleasant and nice"
Cons: "Takeoff accelerated too much... nicer to have a longer launch process"
Pros: "Efficient on board crew"
Cons: "Ground crew caused delay for unknown reason"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Pros: "everiding si so good thanks this is my 2nd time lovet"
Cons: "so organais tritment so good everiding lovet"
Cons: "The worst"
Pros: "Short trip"
Cons: "Very hot ride"
Pros: "Flight was comfortable and the crew was professional and friendly."
Cons: "1 Entertainment system was not working correctly. It shut down twice during the movie. I had to re boot the system twice."
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "On time. Most important"
Cons: "To be clear, I do not have an issue with overweight people. That being said, I was put in an extremely uncomforatable position on this flight. My seatmate was a woman who easily weighed 400 pounds without the slightest exageration and was 5'7 at best. She carried all of her weight in her midsection and behind, which was truly uncomforatable for us both. As she attempted to squeeze into the aisle seat it became apparent that with the armrest down it was not going to happen. She raised the armrest and finally maneuvered into her seat and part of mine also. Not only was her bottom in my seat but her stomach was resting on my entire right leg. It felt like a toddler was sitting on my lap. This was beyond uncomfortable and embarrassing for us both as it was clear that she knew how intrusive this was and kept apologizing. My leg went to sleep after about 15 minutes so I asked to be let out. I approached the flight attendent and requested that my seat be changed to which she responded that the flight was full. I know it wasn't because I could see an empty seat about four rows in front of me. Finally I sat back down but every 15 minutes or so she would get uncomforatable and get up to stretch. The first time it was a welcomed break, until she came back and flopped in her seat with so much force that it felt like someone had ran and jumped in my lap. This occurred 4 or 5 times during the flight. I am not sure what the policy is for obese passengers, but it should be relooked. As a passenger I should not be put in a position to address another passengers weight. I also should not have to pay for a seat and only get to use 2/3 of it. Lastly, no one should ever be allowed to put their body parts on top of another persons lap and that be considered ok."
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Cons: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Pros: "Delta was so accommodating"
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Hey, they let us off the plane."
Cons: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Pros: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Cons: "I purchased my tickets about 5 weeks before my trip and got to the airport 2 hrs prior. I recieved no seat assignment, just a boarding pass that said request seat. So I requested a seat. Then the people were rude and told me to come back, so I did about 45 min later and asked again, they were rude again and said come back later. The third time I got s seat assigned but again, they were very rude. Won't fly delta again."
Cons: "No entertainment - just a long boring flight. Should have some sort of entertainment for the longer flights."
Pros: "Organized and smooth"
Pros: "Seats in Delta Comfort section were quite nice. Flight attendants were extremely nice, attentive and helpful. The sandwich I purchased was tasty and a pretty good value for airline/airport food."
Pros: "Great service. On time flight."
Cons: "I reserved my ticket through Kayak.com. They auto populated my name and added my maiden name. Because that did not match my passport I was charged $50 at the counter to make the name change. Additionally this took a very long time and we almost missed our flight. I am currently fighting with the airline to get reimbursed."
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Pros: "Nothing stands out"
Cons: "Plane also delayed"
Cons: "The attendants attitude."
Cons: "6 hour delay"
Pros: "Great airplane. Enjoy the 2 seat rows."
Pros: "Flight on time"
Cons: "I bought ticket on British airways. If I had known I would be switched to AA, I would have just bought it there & paid less"
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Pros: "The early boarding and charging ports accesbility?"
Cons: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Cons: "did not deliver baggage to Glasgow"
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Cons: "On time"
Cons: "The media was not working. The eating table was broken . I made a complaint to the flight attendant snd she just said “ we apologize “. Terrible and old flight. Travel from Rome to Charlotte which is too long to have that type of issues"
Cons: "Departing on time...30 minutes late."
Pros: "We didn’t die"
Cons: "Flight delayed due to fog in Flagstaff. Circled Flagstaff airport for 15 minutes trying to figure out how to land. Might have been better to delay until it cleared up."
Pros: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Cons: "See above"
Pros: "Check in"
Cons: "Missed connection"
Cons: "They charge for coffee."
Cons: "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Pros: "Crew was nicw"
Pros: "Loved the BRAND NEW airplane!!"
Cons: "Food is so fatty. this is 2018, we should be having healthier choices."
Cons: "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
Cons: "Was unable to get our bags for over 45min following the flight, due to the fact that there was no one working at any of the counters."
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Pros: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Cons: "Nogo gogo"
Cons: "Plane was dirty and crew inattentive."
Pros: "Short flight, nothing much to say."
Pros: "The crew on both flights to Cancun were very nice!! thanks"
Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."
Pros: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Pros: "The staff was nice and friendly"
Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Cons: "Two hours late due to not having adequate equipment"
Pros: "Crew was service oriented and friendly and food was good"
Cons: "Uncomfortable seating; ran out of water on an 8 hour flight, and no individualized entertainment"
Pros: "Very helpful crew"
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Pros: "Good flight! Smooth landing!"
Cons: "The flight was cancelled without notification."
Cons: "Small crew at Santa Fe airport so luggage took a while"
Pros: "Staff was friendly, courteous & helpful."
Cons: "Movie choices were not the greatest, as well as the food choices!!"
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
Pros: "AM staff were helpful and pleasant when I asked questions."
Pros: "All went very smoothly"
Pros: "nothing. horrible flight."
Cons: "Aweful experience. I waited for hours in the airport because there was no plane available. thank you for wasting my time. No food served on my first class flight. All airport restaurants closed down so no food available and yet American airlines left me stranded and hungry."
Cons: "Having to pay extra 24 hours in advance for a seat. There were no available "free" seats 24 hours before flight time."
Cons: "The food (only in some cases) could have been better. The jet from Chicago to Zurich had multiple mechanical issues that delayed the flight considerably."
Pros: "Efficient crew and easy boarding."
Cons: "No frills but ok."
Pros: "Free coffee."
Pros: "good entertainment through the united app"
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Pros: "I enjoyed the speedy boarding process"
Cons: "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"
Pros: "we had to wait a long time before boarding, and no informaton, as to why."
Cons: "Just waiting and no information as to why. At the same time the flight to Stockholm, was delaid, aml all this information came over "our" speaker, even when they started boarding , quite confusing."
Pros: "Crew members were friendly."
Cons: "Small seats and not much leg room."
Pros: "The only thing that was enjoyable was the economy plus seat that I was in."
Cons: "On the flight from Tucson to Houston we experienced United's personal entertainment where you could use your iPad to watch movies. On the reverse flight, this flight that I'm reviewing, this amenity was not offered. As far as boring goes, the TSA in Houston was rude in the boarding sign said pre-boarding only so we were waiting and I almost missed the flight because the sign never changed."
Pros: "On time!"
Pros: "The Inited Club"
Cons: "Flight never took off due to engine problems, That is understandable. What was not fun was the "every man for himself" trying to get to an agent to get alternate flights out. If you were sitting at the back the of the plane you obviously we're at the back of a long line and had no good options by the time you got to someone"
Pros: "The services very nice"
Cons: "It's very good service"
Pros: "Fastest boarding of a large aircraft I have ever experienced. They did it right by boarding from the rear of the aircraft forward. Flight attendants were courteous and very efficient. All seats were preset up with a pillow, blanket and headphones. The food was the best I have ever tasted on a scheduled flight. Much shorter flight than I expected."
Cons: "I really can not think of anything that I did not like about Aer Lingus."
Pros: "The crew worked furiously to get everyone her drink & snack. Boarding sequence was orderly."
Cons: "Most of the time, the weak link is in check-in. For CLE-ORD, too many huge personal bags & carry-ons slipped thru the process resulting in takeoff delay as the staff checked for overhead cabin space back & forth. Inside the jet, the crew had to look for cabin space, rearrange ridiculously large bags...in order to fit my backpack. More delay. Some "personal" items were larger than most carryons."
Pros: "Everyone was kind and on time"
Cons: "Lack of snacks"
Pros: "Plane was amazing. Crew great."
Cons: "Portion of food was extremely small.music selection could be more up to date."
Pros: "Easy and on time!"
Pros: "Plenty of time between flights"
Cons: "Boarding gate changed 3-4 times in 2 hrs!!"
Pros: "Easy flight"
Cons: "Very bumpy!"
Pros: "Crew was friendly and got us to our destination safely."
Cons: "Flight was delayed and boarding gate changed."
Pros: "It was on time from Cle to Houston. The problem was from Houston to SF"
Cons: "Houston to SF was delayed about 3 hours."
Pros: "On time"
Pros: "Crew was professional and friendly."
Cons: "Seats were too cramped..knees hit seat in front and I felt like I couldn't use the arm rest cause my hand would be on the knee of the person next to me"
Pros: "The flight crew was very friendly and polite. Brought the drink cart around a couple times to make sure everyone was satisfied beverage wise."
Cons: "With it being a smaller plane there wasn't a whole lot of room for a 6'3" guy to sit comfortably for a long stretch. Although understandable for the size of plane it was my only dislike of the flight so overall a very good job."
Pros: "Friendly staff"
Cons: "Not enough room, need more overhead baggage room"
Pros: "The flight was good and everyone was very nice. Pilot made good time to decrease delay time during flight."
Cons: "Flight was delayed an hour. But that was better than the first delay estimate of an hour and a half."
Pros: "The flight was smooth for such a small jet and the attendant was so pleasant and kind. I was very pleased with the experience over all."
Cons: "It was just a personal preference. The snack was an Asian mix and it was something I didn't care for but honestly it hardly impacted the experience at all."
Pros: "That it was direct form Cleveland to LA and it left on time and arrived on time."
Cons: "Wifi did not work. Chairs are so tight and hardly move back enough. Why can't they have some form of lumbar support?"
Pros: "Communication between crew and passengers"
Pros: "Loved the fact that there was leg room !!"
Pros: "I like how I made it to my destination even after a huge blizzard in Denver."
Cons: "We were really delayed while on the air plane and the seats were not as comfortable as before. I understand that the delay is not the crews fault but actually DIA, but it was my least favorite part of the trip because it made me late to an appointment in Tucson."
Pros: "Plan not full... Arrived 15 min early... Great pilot and crew!!"
Cons: "Nothing negative!!"
Pros: "Flight was short, everything went well. Seating was cramped but it was a small plane."
Pros: "Boarding was easy and fast. Flight crew friendly."
Cons: "Being stuck in airspace for an hour. Caused our flight to land late, making me late for a meeting."
Cons: "Flight was delayed multiple timess"
Pros: "Smooth ride no delay"
Cons: "Kinda warm"
Pros: "Good flight. Nice seats plenty of room"
Cons: "Nothin. Everything was good."
Pros: "Nice terminal"
Cons: "Late on all flights, staff bored and unconcerned in San Francisco. United is off my carrier list for future travel."
Pros: "That alone is a compliment these days. Flying is just not fun any more. When I get where I'm going on time, that's about all I expect."
Pros: "Staff at the customer service counter was much more helpful and accommodating than at the gate. They booked us on the next flight leaving and booked us on another connecting flight since we were going to miss our original flight due to the United delays."
Cons: "The flight was delayed and the staff at the gate was very unhelpful rescheduling our flights."
Pros: "Flight was on time."
Cons: "Baggage was not assigned a carrousel. After asking where it will show up, I received a verbal carrousel assignment. Almost a hour after landing, no baggage showed up. We finally found it at the unclaimed baggage."
Pros: "I had a very pleasnt experience except the seat rows were SO small and my seat didn't recline. I am only 5ft 4in and I felt uncomfortable. The woman next to me was cleary very uncomfortable. This was my first time flying United in a while and I will definitely avoid UA in the future for long flights."
Pros: "The connecting flight from Dulles to Philadelphia was CANCELED AFTER we were half way, with very little concern how any of us would get to our final destination. We had to pay out of pocket to get a ride. Had I wanted to be on the highway I would have driven myself!"
Pros: "Friendly personality of flight attendant."
Cons: "Did not "wow" me with service."
Pros: "Relatively easy to change flights due to weather delays"
Cons: "United personnel did not seem too chipper."
Pros: "Not bad, just not good."
Cons: "Always ceases to amaze me how a screening process is so organized at every other airport except Cleveland Hopkins!!!"
Cons: "Planes are jammed"
Cons: "The trip was amazing. Our flight attendant Sonia was wonderful!"
Pros: "Left on time, arrived on time"
Cons: "Even though we checked in and had our boarding passes, we had to wait an hour for Frontier’s bag drop. Fortunately there wa s a minimal wait at the security checkpoint, so we still made our flight... barely."
Pros: "on time arrival and departure, polite crew"
Cons: "uncomfortable seats, tight fit"
Pros: "STAFF WAS FRIENDLY"
Cons: "SEATS ARE VERY UNCOMFORTABLE"
Pros: "The other passengers were great."
Cons: "My flight was delayed so I missed the concert I was attending, so I lost money. It was extremely turbulent and I was sick. The flight attendents were extremely rude."
Cons: "baggage issue paid for personal item frontier web site confusion"
Pros: "I was supposed to fly to Denver at 2:00 today, and I'm still stuck in Cleveland!!! Not sure when I'm gonna get home!! This is utterly ridiculous!!!"
Pros: "I like that they let us board in the beginning with a child so that we could get situated before everyone else was on there."
Cons: "Paying for my seat to be by my two-year-old grandson. Paying for a pop or beverage on the plane."
Pros: "I enjoyed the swift flight. It was long, but Frontier made it very enjoyable."
Cons: "There was nothing that I did not like. Everything was perfect!"
Cons: "I am never flying Frontier Airlines again. Hidden fees everywhere that make the price much, much less of a deal than it looked when I did the price comparisons against some legitimate airlines. Frontier charged for carry-on bags, tried to charge for seat assignments (all of the available seats & not just the desired ones), charged for every beverage including sodas. Frankly I was surprised they didn't charge for water! Seats didn't recline at all & were like sitting on a metal folding chair for 5 hours. Food tray was about 3 inches wide, could barely put a plastic cup on it let alone a laptop or anything like that. Deceptive pricing combined with crappy accommodations - a combination I will avoid next time."
Cons: "Another plane malfunction! Last time we flew Frontier we were stuck for 2 days in FL! Never was another plane brought in for us. Never was another flight to,Cleveland bumped so we could return home. At least you figured out that disaster and we were able to board a plane scheduled for Philadelphia, which bumped that passenger to a flight 3 hours later. And the stories of horror other passengers had last night...all about Frontier, one man previously had totally missed a cruise! This is not how to maintain nor run an airlines. I will not be giving Frintier another chance."
Pros: "The flight left on time and arrived early."
Cons: "I didn't like that I had to pay for a carry-on and a seat assignment. And then to find out when on board, that I had to pay for any snack or beverage. Good thing I had a water in hand. I had flown Frontier many years ago when I received good service. This flight was just transportation....not a service oriented flight to get you to return. Also, we waited for 1/2 hour at baggage claim for our bags to finally appear..."
Pros: "Boarding was easy and efficient"
Cons: "Seats aren't the most comfortable. Tiny tray tables and the seats don't recline"
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."
Cons: "You could not adjust the seat backs, stuck in the upright and locked position for 4 hours. Tight leg room. Would not do it again."
Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."
Pros: "The attendants made sure every one was comfortable before the flight took off, after the doors were close the offered open seats to customers that looked a bit crammed. They were very accommodating. I didn't eat any food, but it smelled amazing. I would definitely suggest Frontier to any one flying I know I will be booking with them again."
Cons: "The chairs weren't the most comfortable, luckily it wasn't a long flight. Is a bit much for checked in baggage. I understand charging for extra luggage but the first checked bag should be complimentary."
Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."
Pros: "Cheap prices for round trip."
Cons: "Having to pay to pick your seat, minimum of $12 (suggest that you pick and pay as soon as you book for good seat selection). Checked bags are $30 each way, and you must pay for your normal complimentary items on other airlines. Don't be penny wise and pound foolish. Just pay the extra money for convenience!"
Cons: "Add on baggage charges ! Dont suck people in for base price then charge for a carry on !!!! Also web site didnt allow me to pay for bags and accept the discounted price !!!! The above practices are not sound and ethical business procedures ! Gail guzzo @ email@example.com"
Pros: "Pleasantly surprised. Trip was marred by alcohol service to people who were obviously already under the influence and disruptive to those of us around them."
Pros: "Crew was polite and professional. The flight was on time or early and take off and landing were uneventful."
Cons: "Seats were very hard and narrow. I got a stiff neck from having to lean sideways due to a broad shouldered man next to me. The baggage charge was pretty steep. All the additional charges add up to what a regular priced flight with comfortable seats and beverage service would be."
Pros: "Cheap tickets great staff and comfortable flight"
Pros: "Round trip from Cleveland OH to Orlando FL was $73, you can't beat this. Of course with such a good rates you have to expect the airline to make up the difference with added fees."
Cons: "Heavy fees for baggage, there are no complimentary drinks or snacks - you pay for everything. Still a great deal if you are just traveling for a day or two and can fit all of your clothes, ect, in a briefcase or small personal bag - then you will not have a checked bag or carry on bag fee."
Pros: "I got more than I bargained for. On a short flight (2hrs), I don't need frills. Everything worked, crew was professional. Price was excellent. Paying for extras doesn't bother me, but I understand it's a concept that many people need time to get used to. I'd way rather pay for my carry-on or even water than to have to subsidize the cost of yours."
Pros: "Did not feel like cattle"
Pros: "The flight was on time! Even landed early!"
Cons: "We had to wait for a long time to get our luggage!"
Pros: "The website did a great job of explaining all of the odd extra charges. Prices for baggage were discounted because of the offseason, but I would have been annoyed if I paid the much higher "normal" pricing. The math would have made the tickets more than major airlines that include food, entertainment, and staffed baggage check-in counters."
Cons: "Each time waited 25-45 minutes before staff arrived at baggage check-in. Then 4 employees would come at the same time. I understand saving costs, but couldn't they just use less staff to always have somebody at the counter? The labor cost would be the same."
Cons: "Have to pay for carry-on? Paying for oxygen would be a logical next step."
Pros: "The flight was on time eac way and arrived early ."
Pros: "The plane we took, eventually, did not crash."
Cons: "There was a "maintenance issue" with the plane. That can happen. But the way the airline handled it was the problem. Every couple of hours they would push back the departure time. After being delayed 6 hours they told us, "The plane IS REPAIRED, but the crew has timed out." So the departure time had to be pushed back another 3 hours. 15 minutes before that time elapsed they announced that, while they now had a crew, the plane wasn't actually fixed and they were going to bring in another plane in another 2 hours. Before boarding, they announced they needed to move some passengers to different seats, "because there were less passengers than originally scheduled" to balance the weight. This turned out to be a lie because it was a different plane model. I was moved from an upgraded seat to an unsatisfactory one with less leg room. When the plane finally did come in we sat on the tarmac for 60 minutes before taking off. They announced complimentary drinks AND snacks for the delay. And, while I don't get excited one way or another over a bag of peanuts, when the air-waitress came around and tried to charge me for the snacks and claimed that it had never been promised, it was really annoying. Delays happen. Please don't lie about what's going on."
Pros: "We arrived 30 mins before scheduled time"
Cons: "Stuartest were rude and mean. We sat on the plane for 1 hr before they took off. They had an issue with a door censor and while they fixed it the entired plane smelled burnt. This smelled persisted until we took off. It was scary to even fly in the same airplane. Next time i will pay more money and feel more securw and confident in the plane."
Cons: "After nickel and diming to make the ticket price higher than other flights, the flight itself was delayed for more than 7 hours. Don use this cheap, poorly managed airline."
Pros: "Seats are not very comfortable."
Pros: "1. clear detailed announcements by the one on the PA 2. smooth flight, left on time, good landing 3. allowed changing of seats since flight was not full 4. crew were cheerful Note: I put OK for food and entertainment (but actually this is an Not Applicable answer; as i did not purchase any food on board, and there was no entertainment on board)"
Cons: "1. carry on baggage - I had one that was in a large soft carrier bag that i carried like a handbag over my right shoulder-- the pleasant male counter officer did not say anything but a younger female personnel said it costs US$45 for a carry on bag, fuss was made by her about how the soft bag height was "slightly higher" than the carryon baggage steel rectangular measurement guide nearby. I removed a couple of important items to put into my check-in luggage, paid US$40 for it. Then I was given the OK. After that, I observed several people with hardcover luggages, carry-ons and backpacks (i.e. 1 carry-on that was definitely a lot larger than mine (with wheels and all) and bulky backpacks) ... By the way, the soft bag fit OK under the seat in front of me as it was a "soft" bag and I had leg room too. This made me feel it is a racial discrimination since I am a foreigner Chinese. It marred my otherwise 1 month enjoyable trip to various parts of USA."
Pros: "I like everything nice people fast operations reached on time to destination."
Pros: "Please add a "No Response" or "Not Applicable" response option to this submission form to ensure statistical significance."
Cons: "They charged extra for everything .... even carry on luggage. We flew to Orlando, FL for Thanksgiving, paying extra for an early, direct flight. The flight was delayed over 7 hours and they gave us a $10 meal voucher that was not accepted by any of the vendors in the airport. On our return flight, more delays. We were not able to check in online because we had a CREDIT balance so we had to wait in the ticket line to check in. NO plans to use the $100 voucher they gave us that has to be used in 90 days."
Pros: "Crew was nice."
Cons: "Five hour delay. No food with the flight. One cup of Coke was given because of our delay. Thanks..."
Pros: "Once in air flight was fine"
Cons: "five hour delay in taking off"
Pros: "The boarding process was good."
Cons: "The flight attendants spent most of the flight joking around with two young female passengers one row behind me. I was in the second to last row. It was a 5:30am flight and no one could sleep because they were so loud. Also the passengers to who you crew was speaking kept swearing and we had kids by us. Very unprofessional crew. Also, I chose this carrier because if the low fare. By the time I was done paying for all of the extras like a seat (really?!) I would have saved money going with a different airline AND had a better choice of flight times. Oh, and free water on the plane."
Pros: "Boarding was fine, airline crew and pilot were Phenomenonal."
Cons: "I hate the fact that I had to pay for a carry on."
Pros: "New plane"
Cons: "Pay extra for everything"
Pros: "Only conveniance was flight leaving Cleveland was non-stop and at a time i needed."
Cons: "Bare bones, seats have very lttle padding, narrower than most, pay for everything, bags, carry ons, drinks. With all that said the fares are equal to other airlines."
Pros: "The fare was good, even after add-ons it was somewhat cheaper. But, if there are too many, that disappears."
Cons: "The seats are too close together. My knees were pressed into he seat inform of me, I'm only 6'3". There is no way to scrunch down in the seat and use the seat back for a head rest. Most uncomfortable seating I've ever experienced. Encountered one slightly condescending flight attendant."
Pros: "Cost of flight"
Cons: "Cost for everything but ice water extra, web site did not work to pick seat or to upgrade seating."
Pros: "The flight left on time and landed early."
Cons: "I think water and juice should be free."
Pros: "Price was right and flight schedule was convenient."
Cons: "Check in confusing and seats not comfortable."
Pros: "The flight was great. Attendants were very helpful and courteous. Assistance when needing wheelchair was great. We will definitely fly frontier again."
Cons: "The two little kids behind us screaming and kicking most of the flight."
Pros: "Like the price. $49 flight Ohio to NV. Had to pay for bags and drinks etc, but fine by me bc I didnt need those services."
Cons: "Couldn't check my bag in until 4 hours before flight. So I had to lug it around pre security...and due to construction, there was no where to sit or relax presecurity. sucked. Also, I sat in back of plane. I could hear the flight attendants talk about how low their paychecks were, their family issues, relationships, etc."