The flight was well delayed. But first time flying JetBlue and I am beyond impressed. Excellent crew and flight.
Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "The seat was not comfortable"
Pros: "The seat was super amazing"
Cons: "The service was amazing"
Pros: "It was an efficient and comfortable ride. The entertainment system work properly. I would have like if my chair could recline; however, outside of that, it was a good flight"
Cons: "The ability for my seat to recline would have made it a much more comfortable flight."
Pros: "Seat was comfortable and the food options were good"
Cons: "Service could have been better."
Pros: "I like the free Wi-Fi free movies and the free Beverages and snacks oh and the flight was good too"
Pros: "Love the little sleeping packet they provide you with earplugs and eyemask."
Cons: "No complaints here!"
Pros: "The ability to purchase headphones and a blanket for a fair price."
Cons: "There was a child (guessing) with gas that made the air quality unpleasant several times."
Pros: "Great legroom."
Cons: "My headphone connection didn’t work."
Pros: "Spacious seats"
Cons: "Delayed flight, crew were not super friendly."
Pros: "Generally it was pleasant , crew were polite and friendly"
Cons: "It’s an absolute disgrace that the plane was kept at such a freezing temperature , even when asked for it to be made warmer, people were coughing and trying to keep warm. I will not fly jet blue again after this . Even the check in are was freezing. Why"
Pros: "Staff was nice"
Cons: "Plane was late Internet never worked Movies couldn’t be paused or started on my schedule"
Pros: "Seats were great, crew was lovely and helpful, bathrooms were extremely clean and well-maintained."
Cons: "More time in between our connecting flight because we almost missed it with a delay"
Cons: "Delay for two hours"
Pros: "Quick efficient boarding was the only good thing about this flight"
Cons: "Flight delayed and were sent told why, in flight tv was broken chair didn't recline uncomfortable seats, flight attendants didn't come around much."
Cons: "Entertainment controller doesn’t work"
Cons: "Inconvenient and uncomfortable"
Pros: "The staff consistently went above and beyond what I have experienced flying other airlines. The superior service began with the ticketing agent at Cleveland Hopkins airport and extended through to the flight crew. I am a convert. Whenever I can fly Jet Blue I will. I’ll tell all my friends and family that they should too."
Pros: "JetBlue strives to give the clients a great flying experience, from check in to bag drops to flying, the food and drinks, exiting and pick up is just a pleasure, would for sure recommend Jet Blue!"
Pros: "They unloaded the entire plane and put me on a flight 5 hours later"
Cons: "Avoid Jet Blue the employees have not ever taken curtesy training"
Pros: "Completely exceeded our expectations! First time flying JetBlue across the country and we will definitely continue to use this airline as much as possible when taking these long flights. Everyone was friendly, the seats were comfortable and spacious, and it was just overall a great experience from beginning to end."
Cons: "When a flight is not full, it would be nice to be able to sit in one of the “even more space” seats without having to pay the full price."
Pros: "Leg room was great and bathrooms were kept clean and well stocked"
Cons: "Delayed departures on all flights of my itinerary, outdated airplane, and cabin crew member, Chris, did not smile or acknowledge requests throughout flight."
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "The crew was very helpful with updates."
Cons: "The flight was delayed. Got in very late, but the crew kept us informed of what was going on."
Pros: "The crew was very friendly and funny and offered many times for anyone to let them know if they needed anything."
Cons: "TV didn’t work. It was a long flight with no entertainment. The crew was aware there was a problem with about twenty TVs and tried a reboot but mine never worked."
Pros: "crew was polite quiet flight"
Pros: "Everything went smoothly. The plane was small but very nice and well kept and the flight itself couldn’t have been smoother!"
Pros: "The snacks and the room on the plane were really nice. Also I enjoyed being able to watch a movie."
Pros: "Best service and smooth ride"
Pros: "the older gentleman who scanned our boarding passes was so very nice."
Cons: "the steward on the plane was mediocre - not the norm for jet blue. He was hard to understand, did not greet us, and brought me the wrong drink. I did not say anything, but not what I've come to expect from jet blue"
Pros: "So much leg room and free WiFi and DirecTV. United, take a lesson!"
Cons: "Compared to all the others, JetBlue was the best."
Pros: "Waiting on the tarmac both leaving NYC and when landing in Phoenix was bad"
Pros: "The easy breezy"
Cons: "Nothing not to like"
Pros: "Flight attendants were very friendly"
Cons: "Paid $70 for a ticket that provides a seat that had a broken TV. No power outlets as well is annoying."
Pros: "Leg space, free carry on, nice staff, good snacks"
Cons: "15 minute delay"
Pros: "Everyone seems to be complaining as the temperature inside the must be set to slow cook!"
Cons: "It was just a mechanical issue that forced our plane to turn around 2 hours already into the flight, return to JFK, and then wait another two hours to board a new flight to go to PHX. So a planned 10 pm arrival in PHX turned into 6 am. I'm not sure there's anything that could have been done other than checking for that situation before we departed originally (if possible), and maybe being able to land somewhere closer than having to return all the way to JFK. I know JetBlue doesn't have a ton of locations or planes yet, so our options may have been limited. We did receive a $100 credit, but it was a pretty painful flight, basically turning into a red eye after departing originally at 6 pm. Again, I'm not sure if there were any other options, just wanted to report my experience. My flights have typically been on time with JetBlue and I am a Mosaic member. It may have helped if there was better communication back at the JFK airport (knowing it would be two hours instead of thinking we were getting right back on the plane), maybe we could have relaxed in a restaurant or something. It was just exhausting waiting and getting later and later. There isn't an Admirals Club or anywhere relaxing for passengers to wait in a circumstance like that. Thanks."
Cons: "Delayed two hours"
Pros: "Boarded quickly and easily. Theee was a mix up with the catering staff and it was handled faster than expected."
Cons: "Uncomfortable seats. Inadequate food service. Bad entertainment options. No power supply."
Pros: "Friendly staff at check in, gate and flight. Went smoothly and efficiently"
Pros: "Polite and attentive service Early arrival Thanks"
Pros: "Standard seat comfortable! Prompt checkin and quick baggage pick up."
Cons: "Tbe reading lughts were broken for our seats. Rats!! That meant I coild not avoid the captive audience video screen and that was annoying."
Pros: "A lot of seat space, abundance of complementary snacks & drinks, & personal television screens for coach. To top all off; in flight crew was wonderful."
Pros: "Not much. No room"
Cons: "C above"
Cons: "My light was out so I could not read and my air was not working so it was too warm."
Pros: "The legroom was great! Crew were fantastic and accommodating, boarding went smoothly, and I liked getting a bottle of water and snack. Excellent compared to airlines that I have flown."
Cons: "Entertainment was ok compared to delta. I'm used to more movie options and the screen quality could be better. But, the TV options were ok."
Flight attendants were excellent.
Delta terminal 2 gate 24B would not allow us to board the plane 3 minutes after main2 zone was called. We were forced to take a flight 4 hours later, waiting at the airport. And the female check in lady at the gate was rude and completely unhelpful. Delta service is poor at LAX
Cons: "Not make me check my carry on when there was adequate room in plane"
Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job"
Cons: "If they had orange juice lol"
Cons: "Delta is always a step above the rest."
Cons: "There should not be a pay wall around the internet in today's day and age"
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Pros: "Crew was great."
Cons: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Cons: "Flight was delayed and our luggage is lost"
Pros: "We eventually got there"
Cons: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Pros: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Pros: "The bag service"
Cons: "The flight delays"
Pros: "I like the efficiency of the boarding process & the courtesy of the crew."
Cons: "Small overhead bins. No entertainment facilities on the seats. Although I wasn't expecting a movie for an hour-and-a-half flight, at least the airplane should have amenities to provide music so that passengers bringing their own headphones can listen to some music."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Two ladies working in the aisles were very pleasant and nice"
Cons: "Takeoff accelerated too much... nicer to have a longer launch process"
Pros: "They were quick and efficient."
Pros: "Efficient on board crew"
Cons: "Ground crew caused delay for unknown reason"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Pros: "everiding si so good thanks this is my 2nd time lovet"
Cons: "so organais tritment so good everiding lovet"
Pros: "Short trip"
Cons: "Very hot ride"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "On time. Most important"
Cons: "To be clear, I do not have an issue with overweight people. That being said, I was put in an extremely uncomforatable position on this flight. My seatmate was a woman who easily weighed 400 pounds without the slightest exageration and was 5'7 at best. She carried all of her weight in her midsection and behind, which was truly uncomforatable for us both. As she attempted to squeeze into the aisle seat it became apparent that with the armrest down it was not going to happen. She raised the armrest and finally maneuvered into her seat and part of mine also. Not only was her bottom in my seat but her stomach was resting on my entire right leg. It felt like a toddler was sitting on my lap. This was beyond uncomfortable and embarrassing for us both as it was clear that she knew how intrusive this was and kept apologizing. My leg went to sleep after about 15 minutes so I asked to be let out. I approached the flight attendent and requested that my seat be changed to which she responded that the flight was full. I know it wasn't because I could see an empty seat about four rows in front of me. Finally I sat back down but every 15 minutes or so she would get uncomforatable and get up to stretch. The first time it was a welcomed break, until she came back and flopped in her seat with so much force that it felt like someone had ran and jumped in my lap. This occurred 4 or 5 times during the flight. I am not sure what the policy is for obese passengers, but it should be relooked. As a passenger I should not be put in a position to address another passengers weight. I also should not have to pay for a seat and only get to use 2/3 of it. Lastly, no one should ever be allowed to put their body parts on top of another persons lap and that be considered ok."
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Cons: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Pros: "Delta was so accommodating"
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Hey, they let us off the plane."
Cons: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Pros: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Cons: "I purchased my tickets about 5 weeks before my trip and got to the airport 2 hrs prior. I recieved no seat assignment, just a boarding pass that said request seat. So I requested a seat. Then the people were rude and told me to come back, so I did about 45 min later and asked again, they were rude again and said come back later. The third time I got s seat assigned but again, they were very rude. Won't fly delta again."
Cons: "No entertainment - just a long boring flight. Should have some sort of entertainment for the longer flights."
Pros: "Organized and smooth"
Cons: "My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon."
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Pros: "The crew was amazing! So sweet and great experience. Tatiana was really great and caring and was interesting to talk to. I sat across from her for take off and she was great."
Cons: "The attendants attitude."
Cons: "6 hour delay"
Pros: "Great airplane. Enjoy the 2 seat rows."
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Cons: "Departing on time...30 minutes late."
Cons: "Potentially of hiccups and things outside of AA control. Better, more comfortable seats would be nice."
Pros: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Pros: "Check in"
Cons: "Missed connection"
Cons: "They charge for coffee."
Pros: "Lots of food and wine/beer were provided at no additional cost and the first checked bag was free as is standard with British Airways. Basically I liked that American Airlines followed British Airways standards for the flight."
Cons: "There were no personal entertainment devices, just a central tv for everyone to watch, and there were no charging outlets. The plane was probably from a museum it was so old. After boarding we sat in the plane without moving to the runway for 30 minutes just making the 8 hour flight even longer. The gate at the Lisbon airport was overly small and restrictive with everyone crammed in and unable to leave after initially entering."
Cons: "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"
Cons: "The worst flight we ever been. Delayed for a long time. We wasted our two days of vacation."
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Pros: "We are safe"
Cons: "Late. I am still on the plane. Did not seem to matter we were late."
Cons: "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
Pros: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Cons: "Nogo gogo"
Cons: "Plane was dirty and crew inattentive."
Pros: "Short flight; no food or entertainment on board. Wish more airlines and airports would consider direct to ILM! Great airport! Leave a little early and arrived early!!"
Pros: "Short flight, nothing much to say."
Pros: "The crew on both flights to Cancun were very nice!! thanks"
Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."
Pros: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Pros: "Food was decent"
Cons: "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."
Pros: "Staff was friendly"
Cons: "We got there 2 hours early and almost missed our flight"
Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
Pros: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Cons: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Pros: "Good flight! Smooth landing!"
Cons: "The flight was cancelled without notification."
Cons: "delayed so long we missed our connection"
Pros: "Friendly-on time-love the charlotte airport"
Cons: "bag got lost checking it at the gate in dtw, bag went to santa barbara, completely wrong airport. huge inconvenience"
Pros: "Free Meal was a welcomed surprise. Very smooth flight."
Cons: "Except for one gentleman the rest were kind of surly flight attendants. No personal video system. Old plane."
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
Pros: "All went very smoothly"
Pros: "nothing. horrible flight."
Cons: "Aweful experience. I waited for hours in the airport because there was no plane available. thank you for wasting my time. No food served on my first class flight. All airport restaurants closed down so no food available and yet American airlines left me stranded and hungry."
Pros: "Being Priority customer big plus in international travel"
Cons: "Nothing very eady flight"
Cons: "British airways provided vouchers for hotel stay but the hotel didnt let me stay, they asked me to deposit $100. I didnt have $100, so they said they cannot let me stay. Why would British airways provide vouchers for such hotel where we have to pay money. Will never use British airways again."
Pros: "Efficient once we got going"
Cons: "One of the flight attendants was slurring a lot... and they must not have had much time in between flights because we were 20 min delayed after hearing they had to get food."
Cons: "Seats were uncomfortable"
Cons: "Still haven’t left after two maintenance issues on two different planes, one of which aborted takeoff."
Pros: "Crew was ok they seemed disconnected from the passengers"
Pros: "Everything was great"
Cons: "Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off."
Cons: "Not sticking me next to a 400 pound man"
Pros: "Everything was smooth"
Cons: "More leg room!"
Cons: "Quick and easy. Great crew."
Cons: "Crew was late. Delayed the flight by 45 minutes."
Pros: "Customer service started from the gate agent. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and the young women were always smiling and checking in on customer service started from the gate agents. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and young woman were always smiling and checking in on us the passengers."
Cons: "Flight was 2 hrs late"
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Pros: "Power ports at the seats basically worked, thank goodness. If you pay for Economy Plus, there's a basic, humane amount of leg room."
Cons: "The bathrooms have been narrowed so that an average male can't turn around without contortions. The conditions, overall, are subhuman."
Cons: "Flight delayed over 2 hours & little done to compensate travelers. No in-seat entertainment on a 2.5+ hour flight. I expect this from a budget airline, not United."
Pros: "Pleasant staff."
Cons: "Snug srating"
Cons: "At the last minute outside my control I could not fly. I tried to get a refund or a voucher and I could not. Well I could but the cost of changing or exchanging the ticket was more than the face value of the ticket."
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Pros: "staff friendly"
Cons: "Could not check in on app due to basic economy . Made me what until last to board . I had no seat assigned until last second"
Cons: "Not a fan of the snack"
Pros: "Mints at the end of the flight! Leg room adequate! Professional attendants."
Cons: "During Boarding process we blocked the entire concourse making it awkward for non passengers of the flight walking to and fro who had to squeeze between us. Has to be a better way. Otherwise very smooth."
Pros: "good entertainment through the united app"
Pros: "Non stop. Directtv"
Cons: "Great flight crew"
Pros: "Being up in the sky so cool."
Pros: "I enjoyed the speedy boarding process"
Cons: "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Cons: "I was forced to rent a van with other people booked on a 9:40 PM flight from Newark to Hartford because one and 1/2 hours after the flight should have left we didn't know if it would leave in 1 and 1/2 hours or be cancelled United was trying new software or something that Sunday night and hundreds of flights were affected."
Pros: "First a long wait for plane repairs in Chicago. Then the plane couldn't be repaired so we had to wheel our heavy bags to a new gate and wait, again. Finally a new plane arrived and we finally got on. Nothing free but pretzels and water, etc. No compensation. No movies so I had nothing to do, since I planned to watch a movie. Didn't bring my book."
Pros: "They were kind enough to hold the flight as it was the only one today to Tucson!!"
Pros: "The crew was awesome."
Pros: "TSA was very rude in Cleveland."
Pros: "My son was under 18 and was flying alone. He missed flight because boarding was complete and he was 5 min late. His next flight was delayed and he didn't get back to Tucson untill 9 p.m. I, parent did not get to escort child to the gate because my pass did not have fast pass stamp. Very poor experience and airport staff was not helpful."
Pros: "The crew were nice and even if they were stressed didn't show it one bit."
Cons: "With a flight based out of Denver, I'd have expected you to be a LITTLE more prepared for the inclement weather, and not be delayed over 12 hours with thousands of other people."
Pros: "we had to wait a long time before boarding, and no informaton, as to why."
Cons: "Just waiting and no information as to why. At the same time the flight to Stockholm, was delaid, aml all this information came over "our" speaker, even when they started boarding , quite confusing."
Cons: "Total flight was cancelled got trapped in Denver next flight was going to be out 3 days later. Customer care locations were closed. Still lost baggage. Had to rent a car in Denver and drive 2 Durango on icy roads. Totally terrible Airline and a terrible experience."
Pros: "Crew professional, a little bag of snacks and one cup of beverage so nothing outstanding, but then again nothing substandard than anyone else does nowadays. This flight arrived and departed right on time, as all of United flights did for me and right near Thanksgiving travel time too."
Pros: "Was shocked they still offered drinks on such a short and small flight."
Cons: "late> 6 hours, with an entire cast of characters that could not possibly care any less than they do."
Pros: "Crew members were friendly."
Cons: "Small seats and not much leg room."
Pros: "The Inited Club"
Cons: "Flight never took off due to engine problems, That is understandable. What was not fun was the "every man for himself" trying to get to an agent to get alternate flights out. If you were sitting at the back the of the plane you obviously we're at the back of a long line and had no good options by the time you got to someone"
Pros: "The services very nice"
Cons: "It's very good service"
Cons: "Flight delayed, missed connection. United made no effort to help find a new flight. They stranded my at an airport for 12 and never even apologized."
Pros: "Crew was patient, plenty of room to move thru cabin! Went fast & was over before we knew it!"
Pros: "The crew worked furiously to get everyone her drink & snack. Boarding sequence was orderly."
Cons: "Most of the time, the weak link is in check-in. For CLE-ORD, too many huge personal bags & carry-ons slipped thru the process resulting in takeoff delay as the staff checked for overhead cabin space back & forth. Inside the jet, the crew had to look for cabin space, rearrange ridiculously large bags...in order to fit my backpack. More delay. Some "personal" items were larger than most carryons."
Pros: "The seats were roomy enough. The plane was clean."
Cons: "The flight within itself was not a problem. However there was a hold up because on weather which is not a problem better safe than sorry. But trying to make our connecting flight was the problem we asked over and over for information on if we were to make our connecting flight and no one seem to be able to give us a relatively fair answer on what we were to do because of the delays. Needless to say we missed our connecting flight in New Jersey they shut the door and said we could not board, that's OK if that was the rules but what to do next was the problem, no one could seemingly help us.We had to walk around to find someone to help us to only be told that we can just get the next flight but we had to go to customer service to get re-ticketed which was making us missed even another flight the lines in customer service were extremely long and they were going extremely slow so I had to jump out of line and go to a gate in which someone help me get re-ticketed to catch the next flight. We were to have someone to meet us in London in which we had no way to connect with them to tell them we were going to be 2 to 3 hours late. Once we got on a flight the plane was clean, the seats were spacious enough for economy and the staff was friendly but coming through New Jersey was not what I would want to do again but I had a flight back coming through. The horror!"
Pros: "Everyone was kind and on time"
Pros: "Crew was professional and friendly."
Cons: "Seats were too cramped..knees hit seat in front and I felt like I couldn't use the arm rest cause my hand would be on the knee of the person next to me"
Pros: "That it was direct form Cleveland to LA and it left on time and arrived on time."
Cons: "Wifi did not work. Chairs are so tight and hardly move back enough. Why can't they have some form of lumbar support?"
My trip Chicago to Phoenix was good. I slept most of the way. They charge for everything now. Carry-on was ~$50. I brought my own snacks. Seats close together ( well, it is an airplane), but luckily I’ve been vaccinated. It was a round trip and on both, the flight was delayed an hour. The delays were from lightening storms. It was ok.
Cleveland airport had very few travelers compared to Orlando. 10 minute delay but I felt like we were on schedule. Peanuts/pretzels and water for free would be nice:)
Seats are hard & don’t recline
the flight was on time but boarding didn’t start till 30 + mins later so kind of delayed!
Pros: "The crew they were awesome"
Cons: "All was good"
Pros: "I paid extra for a legroom seat on one of their newer planes. The plane was full so it still seemed very crowded in these COVID days."
Cons: "The people next to me ate a lot of food throughout the flight which required taking off the mask and discussing the food. It felt impossible to social distance more than 2 inches."
Pros: "Cheap flight! Pack light."
Cons: "Little more seat space"
Pros: "Overall flight was good however seats could have a little more comfort"
Cons: "Seats and the fact I was flying alone and got put in the middle of two people that were flying together and the room between us was cramped I felt like I was smooshed in the center the whole time"
Pros: "The crew was alert and attentive. The flight itself was very smooth."
Cons: "Onboard WiFi is always a plus..."
Cons: "Getting off the plane ( We were stuck on the plane for at least 1 hour and twenty min. )"
Pros: "Frontier offers good ticket prices."
Cons: "Checking my bag was a different, higher price each time. I nearly missed my flight to Phoenix bc Cleveland was so clogged up. And now you have to pay for a drink. Cmon Frontier hook us up with at least one complimentary drink after we pay $50 to check a bag!"
Pros: "The attendance"
Cons: "Tight seats"
Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "The staff were very friendly and informative. They made sure everyone was comfortable and enjoyed their flight!"
Cons: "I didn’t like having to go through security but that was my first time experiencing that so I know it’s protocol. Other than that I have nothing to complains about"
Cons: "I booked when there were still alot of unsold seats but when I checked in I was assigned seat 41A"
Cons: "more room between seats-"
Pros: "The airfare was cheap with no frills. If I had not brought my own food and snacks and beverage, I would have starved on the four and a half hour flight."
Cons: "You over charge for baggage, and that explains why the airfare was. There were no complimentary snacks and the only complimentary beverage was ice water, on a four and a half hour flight."
Pros: "Staff was nice. Quick boarding. Good flight."
Cons: "Bought seats ahead of time for extra leg room and to sit next to my husband. We were in the second row but had to put our bags in the bin over the 7th row so getting off the plane was a pain. Also, no complimentary beverage or snack on a 4+ he flight. Everything is getting so greedy and pay for every little thing. It's ridiculous."
Cons: "I didn't like having priceline involved in my purchase. I did not care to use priceline, as I didn't get to pick my seat at purchase, or pay for my checked bag. The price went up when I went back to pick my seat and pay for baggage. Therefore I will not be using kayak again."
Cons: "Frontier seats are minimally padded and do not recline. It's difficult to sit in them for more than a couple of hours. Our 3.5 hour flight turned into a 7 hour flight after being unable to land because of storm conditions, circling for over an hour, and being rerouted to land at another airport for refueling before finally heading to our destination. It has been a week and our backs are still bothering us. We flew Frontier because it looked cheaper but after paying for luggage, seats, and food we would have been way better off to have flown on Southwest. We will never fly Frontier again."
Pros: "Boarding was timely"
Cons: "Extra fees for everything"
Cons: "Called in to book and the agent booked my trip backwards. They would not reimburse full unless I rebooked that moment so they only did half which I have to use in 90 days"
Pros: "The baggage claim girl in Atlanta was Wonderful she was very pleasant to me and my boyfriend and expressed a genuine concern about my unfortunate circumstance. Mariah (Frontire baggage claim girl) did everything she could to make sure I got my Bag back and called as soon as it arrived Thanks Mariah !!!!"
Cons: "They lost my bags I was flying to Atlanta from Phoenix and my bag ended up in St Louis ... i would assume that if your going to make me pay for my checked bag it would atleast make it to the correct destination. The crew wasn't as pleasant and friendly as I'd like them to be but did there jobs (I guess) then we had to sit and wait for a gate .... the only reason why a gate finally opened up was because people started asking for snacks. Overall there was nothing special about this flight I was upset that I didn't have my luggage from the beggening of my trip but the day before I left my bag was recovered . The ticket was inexpensive but I'm not sure if it was worth the hasstle Then I had to pay for my bags coming back as well. Suggestion maybe have a 50% voucher ad a courtesy from sending a bag to the wrong destination."
Pros: "The crew on the flight out of Detroit were pleasant and professional."
Cons: "The attendants in the airport at DTW weren't very friendly and throw luggage on the conveyor belt not taking into consideration people's belongings. Also the cost of bags and having to pay additionally for the seat is ridiculous. I would have rather pay a little more for a ticket for a nicer plane and be able to take my carry-on And my purse for free. I actually payed more with the cost of a ticket, bags and seat than a flight out with another airline. Both flights I took PHX-DTW and back were both significantly delayed. The seats were uncomfortable and tight. This is the first and last time flying with Frontier airlines."
Pros: "Not much more than the price and that it was non-stop."
Cons: "Many things ... 1) delayed 4 hrs, due to Frontier not having a spare flight attendant when one called off sick. 2) We were not notified via email or text of the delay. 3) They made no effort to accommodate the passengers with a snack and beverage. 4) I feel they should have offered us a coupon/certificate for a future flight. a four hour delay is just too long due to their lack of planning. Poor, VERY poor customer service."
Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."
Pros: "Friendliness of my Mothers assistance with her wheelchair."
Cons: "The delays were ridiculous."
Pros: "I liked the fact that I arrived in Phoenix alive. Air travel is a wonderful thing"
Cons: "Frontier cancelled my girlfriend's flight after waiting at the airport for 8 hours, two days later cancelled my sister's flight after waiting 6 hours, rescheduled my return flight from an afternoon to a red eye, and to crown it all, 20 minutes before we landed the stewardess demanded my unopened beer and wouldn't let me drink it, saying I couldn't take it off the plane, and she had to prepare for landing so it was unsafe. If it was that important, she should have mentioned it before. What bullshit. If she cared, she could have been helpful, but she was just rude."
Pros: "I missed my first flight back to Phoenix and a sipervisor rescheduled me for a later flight. She was amazing and wonderful as there were no extra charges. She also helped me with handicapped transport around the airport. The man who got me from the counter to the gate stopped at a restaurant so I could grab some food as I didn't have any time to eat during the day. However all 3 flights were pushed back with the last over 2 hours late. I didn't get home until well after 2 am. Should have gotten home by 11:30 pm. Colleen"
Pros: "Nothing Good To Say At all"
Cons: "My flight was cancelled twice and then once i was able to get a flight to phoenix from Cleveland it was for 3 days after my original date of departure and then they expect me to pay for a different airline if i wanted to leave on my scheduled date i think this airline is so unorganized it makes no sense and ill never fly with them again"
Pros: "Very smooth flight"
Cons: "No complimentary beverages. Seats were very uncomfortable"
Pros: "Last minute flight cheaper than major airlines."
Cons: "Uncomfortable seats. Zero flexibility on customer service. Cheap flight but nickel and dime costs. Poor planning by having a non-snow ready plane fly into a city with heavy snowfall."
Pros: "I liked the crew members."
Cons: "It smelled terrible, it was a little stuffy too."
Cons: "We were at check in in plenty of time, but because there was only one person checkin us all in, we were almost late. The poor person checking us all in was under a great deal of pressure and went so far as to blame us for. To getting there in time. Frontier needs. Ore than one person checking in people. Also, your Everything-as-cheap-as-we-can -make-it policy is evident in seating, tray tables, well, in everything. I still can't believe you nickel and dime everyone with everything. Carry-on REALLY? And lastly, we had to wait for our luggage for over 1/2 hour! I will say the flight attendants were very polite and helpful. I'm sorry they have to work for you. Never again, Frontier!"
Pros: "Very affordable."
Cons: "Was seated next to a very large gentleman with already limited space. Half of my personal space was taken up and there was no way I could sit comfortably without the stranger touching me in some way. Very uncomfortable."
Pros: "I didn't like anything about traveling with Frontier."
Cons: "Upcharge for Seats, Upcharge for Checked Bags, Upcharge for Carry Ons, Upcharge for Water. They charge you for water. That seems illegal. The flight was delayed, the gate was changed. We had to change gates which means we had to go through security twice. The staff blamed everyone and everything else (even the passengers) for all the issues and took ZERO responsibility for anything. I can't believe they are still in business with this level of customer service. The flight attendants were ghetto too. Making light of a bad situation by saying the worst things possible. Total embarasment transfer. I'll never fly Frontier again and will think twice about booking travel with Kayak."
Pros: "My flight eas very friendly/ peaceful also a great experience for over 3 hrs"
Pros: "I liked that it was a nonstop flights"
Cons: "I didn't like the seating and all of the hidden fees."
Cons: "The service, and delays were absolutely terrible. They switched gates on me 3 times, which in turn made me miss my flight. I then had to uber back fourth costing me $100 to get to and from the airport, when my friends dropped me off on time. I arrived 2 hours before my flight, and then it got delayed, then switched gates, then the lady at the desk told me that they were boarding at 410. I arrived at 409 at the wrong gate and to run to the other gate to board which was then 411 and they said they were departing at 410. Absolutely terrible. Never again."
Pros: "Non-stop flight."
Cons: "Paying for the flight, plus a bag, plus a seat, and not even being checked for a carry-on or not. The seats were terribly uncomfortable. Waited at the gate in Phoenix for 45 minutes!"
Pros: "The price"
Cons: "very uncomfortable seating"
Cons: "I bought a plane ticket and then had to pay for a seat on top of that, as well as exorbitant charges for bags, and we ended up paying far more than even the plane ticket for all the extra charges. If I buy a plane ticket, that price is what I am expecting to pay. I understand a few charges here and there, but more than double what I expected to pay is completely crooked and terrible business. The plane ride was bare bones, uncomfortable seats, and average service. We will never be flying Frontier again."
Pros: "Except for my "complaint," I thought the flight was fine. People were helpful boarding the play. The crew seemed friendly and chatty. I had a good seat (upgraded to the first three rows for extra expense). The monkey white wine was good and the flight attendant was witty and helpful. Thanks!"
Cons: "The only thing that caused me some concern was that the ATL gate on the printed ticket read 1 but the actual departure gate was 1A. At first I went to 1 and the flight information said Trenton and I didn't see the 1A or even go there to look. I found a helpful Delta service personnel who said, "Oh these people, they are never around to help the passengers. I'll help you. He went online at a kiosk in the general hallway and pulled up the flight as departing 1A. Sincere there was no way for me to know about this. I could have missed the flight. Either post someone to direct passengers OR put the correct information on the electronic ticket. Thanks."
Pros: "Crew was friendly from what little I saw of them. I attempted to sleep throughout the flight to make time seem to pass more quickly."
Cons: "Previously flown on frontier and this is not what I remembered. Looks like they remodeled the insides of their plane. However, not to their customers comfort. Seats were like plastic bucket seats covered in vinyl. Extremely thin padding on bottom. I ended up sitting on the pillow I had bought for my neck. 4 hour non stop flight, and 2 weeks later my tailbone still feels uncomfortable. No head rest support and THE SEATS DID NOT RECLINE!!!! Luckily, I had gotten little sleep the night before and forced myself to sleep throughout the flight to get through it. No entertainment to speak of, and the tray you are offered to put your drink on cannot have been more than 5 inches deep. The lady next to me could not put her computer on it. Boarding was slow as they did not make it clear to passengers that carry on overhead space was now being charged!!! Front desk ticketing clerk should be notifying passengers prior to security. I witnessed another couple forced to pay $60 per carry on at the gate! As we bought our tickets months ago we should have been grandfathered in at no charge. We ending up paying $70 total to check one bag online and check one at the ticket counter. Disappointed with Frontier as we flew Delta here with no baggage prices. Frontier has gotten the last of my hard earned $$$. Now that I know how sly Frontier has gotten, I will spend the extra money for a more expensive and COMFORTABLE airline."