Find Cheap Flights from Cleveland Hopkins Intl to Phoenix Sky Harbor Intl (CLE - PHX)

Not much beyond the simple fact that I arrived.

I am surprised they didn't charge to use the bathrooms. Everything is a fee. Seats were very uncomfortable and they took away the recline. It makes one feel like cattle sandwiched into a cage. Oh, but you can pay $50 each way to feel human.

non-stop, price

uncomfortable seating

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Crew was friendly from what little I saw of them. I attempted to sleep throughout the flight to make time seem to pass more quickly.

Previously flown on frontier and this is not what I remembered. Looks like they remodeled the insides of their plane. However, not to their customers comfort. Seats were like plastic bucket seats covered in vinyl. Extremely thin padding on bottom. I ended up sitting on the pillow I had bought for my neck. 4 hour non stop flight, and 2 weeks later my tailbone still feels uncomfortable. No head rest support and THE SEATS DID NOT RECLINE!!!! Luckily, I had gotten little sleep the night before and forced myself to sleep throughout the flight to get through it. No entertainment to speak of, and the tray you are offered to put your drink on cannot have been more than 5 inches deep. The lady next to me could not put her computer on it. Boarding was slow as they did not make it clear to passengers that carry on overhead space was now being charged!!! Front desk ticketing clerk should be notifying passengers prior to security. I witnessed another couple forced to pay $60 per carry on at the gate! As we bought our tickets months ago we should have been grandfathered in at no charge. We ending up paying $70 total to check one bag online and check one at the ticket counter. Disappointed with Frontier as we flew Delta here with no baggage prices. Frontier has gotten the last of my hard earned $$$. Now that I know how sly Frontier has gotten, I will spend the extra money for a more expensive and COMFORTABLE airline.

The price

very uncomfortable seating

Non-stop flight.

Paying for the flight, plus a bag, plus a seat, and not even being checked for a carry-on or not. The seats were terribly uncomfortable. Waited at the gate in Phoenix for 45 minutes!

I liked that it was a nonstop flights

I didn't like the seating and all of the hidden fees.

My flight eas very friendly/ peaceful also a great experience for over 3 hrs

N$

Very affordable.

Was seated next to a very large gentleman with already limited space. Half of my personal space was taken up and there was no way I could sit comfortably without the stranger touching me in some way. Very uncomfortable.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey