I tried to check in at the kiosk, this should have been fast because I prepaid for my carry on and wasn’t checking a bag. The kiosk said I needed to get in line to check in and it was a long line. Once I got to an agent, 35 minutes before my plane was to leave, he said I missed checkin and would have to be rescheduled. This new flight was 4 hours longer and then he forgot to return my passport to me, luckily he found me on the way to the restroom. I will do my best not to fly Frontier again.
Pros: "I liked that the flight, a red-eye, got me to Cleveland safely and on time. There is water for survival purposes."
Cons: "Everything except the above. The seats are awful, there's a "ledge" and not a tray. No reclining, no sleep!"
Pros: "Overall flight was good however seats could have a little more comfort"
Cons: "Seats and the fact I was flying alone and got put in the middle of two people that were flying together and the room between us was cramped I felt like I was smooshed in the center the whole time"
Pros: "The crew was excellent with keeping us informed on what was going on the entire trip"
Cons: "Give WiFi on the plane and a complimentary snack or water"
Cons: "flight was delayed 2hrs because "the plan was messy". in my opinion it does not take 2hrs to clean a plane so I felt as if that was an excuse for something else that was bad on their part. Even if someone puked on the flight before that, that can deffently be cleaned in a quarter of that time unless the airline is to cheap to have the cleaning supplies on hand."
Pros: "The flight, the crew, the overall experience had ZERO redeeming qualities."
Cons: "I didn’t like the fact that the flight was delayed by nearly 4 hours and we didn’t receive an explanation OR an apology. Nor did they offer any sort of compensation to us as passengers. Overall- one of the worst flying experiences for me in recent history."
Cons: "Seats hurt my back but hey you get what you pay for , lesson learned"
Pros: "The price is great, and the staff are great too."
Cons: "Delays (it is what it is) but people tell me they’re notorious for delays. Bartender at airport told me they’re shocked if no delays from them occur. Lol... refreshments are not complimentary but I expected that. Would I fly frontier again? I probably would. Great price, staff, and wasn’t bad spacing in the seats. If you’re a tall person, won’t be comfortable."
Cons: "No tv no free food or drink and very tight space and for extra room is paying for actual extra legs"
Pros: "The flight staff were friendly and very fun"
Cons: "The seats don’t recline. It was the most uncomfortable 4.5 hours ever. And he flight was delayed."
Pros: "I liked the entire staff."
Cons: "I did not like the uncomfortable seats and lack of complimentary snacks or sodas."
Cons: "I didn't like having priceline involved in my purchase. I did not care to use priceline, as I didn't get to pick my seat at purchase, or pay for my checked bag. The price went up when I went back to pick my seat and pay for baggage. Therefore I will not be using kayak again."
Cons: "I have not been on such a miserable flight in years."
Pros: "The $100.00 plane voucher but I'm not really interested in flying them again. I would have rather had money returned to me in some capacity."
Cons: "The fact that my flight was constantly delayed for no good reason. There was absolutely no communication from Fronteir employees about why our flight was delay or when it was coming. The staff was so unprofessional; they mocked the passenger and were laughing, stating, "let the riot begin!". The staff were very plain about it being a 12 hour day for them and that while we were boarding we needed to make it as quick as possible...this was a slap in the face after they delayed our flight by 8 hours. Just not a good airline."
Pros: "Crew was awesome!"
Cons: "Had to pay for each of my bags! So much for a cheap flight. I could have flown First class on American for what I just paid"
Pros: "Flight attendants helpful and pleasant"
Cons: "Plane was filthy. Crackers, chips, etc all over the floor. Wasn't a clean spot anywhere. Unpleasant to sit for several hours with my feet in filth and to have to put my bag in it under the seat."
Pros: "A La carte options for food"
Cons: "Small seats, crew not overly friendly"
Pros: "great service"
Cons: "uncomfortable seats"
Pros: "Most uncomfortable flight - horrible seats - easy jet replica practices- will never fly frontier"
Cons: "Most uncomfortable flight - horrible seats - easy jet replica practices- will never fly frontier"
Pros: "The plane was new and clean and the crew was friendly. Also the check in was quick and easy."
Cons: "You are charged for your seat but hard to really complain based on price of flight."
Cons: "Delayed over 30 minute at the gate."
Cons: "After a 7+ hour delay, our flight from Nashville to Las Vegas was cancelled. The worst part about this was that nobody from Frontier would tell us anything. We only knew what we could find out online. Once security from the airport confirmed that our flight had been cancelled, the Frontier employee passed out an 800 number for us to call to either rebook or process a refund. Once connected, the employee offered to either refund me a total of $68.10 or rebook me on the next flight out... 3 days later. They offered no compensation for having to stay extra days nor would they offer to book on another airline. I ended up asking for a refund from an irritated and rude employee and had to pay over $600 just to return home."
Pros: "Cheap fare."
Cons: "They do have hidden fees... such as printing your boarding pass, choosing your seat (not a premium seat, just any seat!), and a fee for carry ons. At the gate they said they were going to charge $65 for a carry on, but if we wait until boarding they would charge $100. It's extortion, plain and simple. Luckily, I only had a backpack, so that didn't count. I also packed my own food, so I have no idea what they would have charged there. Make sure you print your boarding passes at home and let them assign you your seat, if the computer does it they won't charge you."
Pros: "The straight flight with no stops"
Cons: "Having a seat fee and having to pay for snack and drinks"
Cons: "The flight was cancelled. No big deal. It happens. But the the manager at the ticket desk took two hours to figure out a solution. His "solution" was to print out a phone number, hand it out to each of the passengers and then tell them to call because "there was nothing else he could do for us". And then he left to some back office and didn't come back out. The phone number he gave everyone was out of service. I called the regular customer service and asked them to help me rebook a new flight. They refused and said only the employees at the ticket counter could assist. The ticket counter people offered a refund over and over. But why would I want a 100 refund when I needed to book a 3-400 dollar flight to get to my destination. About eight hours, a couple of yelling matches, getting hung up on twice, and several actual tears later, I finally got a flight booked but the earliest flight they could find was 24 hours after my original scheduled arrival time. I'm writing this thirty minutes into my wait for a hotel shuttle. Long story short, I will take a greyhound or catch a cab or walk to my destination before I ever use frontier again"
Pros: "Boarding was very organized as well as departure. Comfort: seats are fairly comfortable -wish they reclined somewhat. Crew: friendly and courteous."
Cons: "We were pulled out of a long boarding line to PAY for carry on. We were not charged carry on coming the other direction. Did not know there was a charge. This should be MORE clearly noted with the on-line reservation system. There were a long line of us having to pay last minute and very angry. Seats on aircraft hard and uncomfortable and do not recline. Charge for any beverage or snack. Very surprising."
Pros: "Boarding went smoothly and quickly, flight was smooth also."
Cons: "Seats don't recline, not that comfortable. No water to drink or coffee to drink without a charge."
Pros: "I was impressed with how smooth the takeoff and landing were in addition to the kindness of the crew."
Cons: "The hidden charges and random fees got me sweating as they piled up, but nothing too terrible that it actually made flying Frontier more expensive than other airlines."
Pros: "The seats didn't recline. The flight was delayed. They lost my bag. I was going for a pool tournament, I was disqualified because I missed beginning of it. Then they lost my pool cue on the way home. They didn't even care about any of my loss. Never again."
Cons: "My flight was delayed and they lost my baggage. I normally wouldn't mind but I missed my pool tournament and they lost my pool cue. They didn't even compensate me for my loss. Never again"
Pros: "The flight itself was decent if you don't mind non reclining seats and no beverage service."
Cons: "The 3 hour delay on top of the fuel spill outside the plane that added another hour of sitting inside the plane. Flashing lights and everything with no updates whatsoever. Horrible. Never again."
Pros: "New seating."
Cons: "No snacks or drinks."
Pros: "cheapest fare I could find for last minute weekend trip to Las Vegas"
Cons: "seats dont recline. very uncomfortable. no entertainment. extra charge for carry on (you will charge me to carry my own bag?) I am not checking it in. flight was delayed (last flight out of houston)"
Cons: "My flight was cancelled."
Pros: "Boarding was pretty easy and the crew was nice."
Cons: "The seats weren't comfortable at all and did not lean back unless you were in the first three rows. Not a lot of leg room made it hard to get some much-needed rest. Took forever to get off the plane when we landed."
Pros: "Friendly staff"
Cons: "It was a long delay with the baggage claim."
Cons: "You could not adjust the seat backs, stuck in the upright and locked position for 4 hours. Tight leg room. Would not do it again."
Cons: "I was scheduled for the Sunday night flight. I was at the airport earlier the the one and a half hour that they recommend. The flight attendant never announced boarding the plane. When other passengers saw it was almost time to board they got in a line, and she started the check in process... and never announced the flight. She also never made any attempt to call my name over the loud speaker. On Monday night after being rescheduled, my flight was 3 hours late on departing because Frontier did not schedule a crew to be there. We were not compensated in any way, we were scheduled to arrive in MKE at 4:05 am and did not actually get to MKE until 7:35 am"
Cons: "Paying $2 for a CocaCola"
Cons: "Packed in like sadines. Seats that did not recline at all, for a 4 hour flight, that is ridiculous! !!"
Pros: "Great price for direct flight to Seattle from Cleveland."
Cons: "Seats did not incline and no options for entertainment on board. For a 5 hour flight it would be more enjoyable to have these."
Cons: "flight was delayed over an hour."
Cons: "That you had to ask for a cup of water"
Pros: "Cheap prices for round trip."
Cons: "Having to pay to pick your seat, minimum of $12 (suggest that you pick and pay as soon as you book for good seat selection). Checked bags are $30 each way, and you must pay for your normal complimentary items on other airlines. Don't be penny wise and pound foolish. Just pay the extra money for convenience!"
Pros: "planes have been updated quite a bit since the last time I flew frontier, which was a pleasant surprise"
Cons: "Paying for food/drink and not getting anything complimentary - Boo No entertainment to rate. The seats don't move"
Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."
Cons: "The staff was informative and had great energy, unfortunately though, I had a very hard time getting comfortable. I'm 5'5" and I had absolutely no leg room, I felt claustrophobic and uncomfortable the entire flight."
Pros: "everything going well from start to finish."
Cons: "I was a little concerned when the person in the window seat next to me left soon after take-off. I figured he was headed to the washroom, but never came back. These days, you never know if it might have been something that should have been mentioned."
It's Spirit you get what you pay for so don't expect anything more....
Pros: "I will never fly Spirit again."
Cons: "I missed my connection because Spirit was an hour delayed on my first flight. I had to wait until the next day to get a connecting flight and Spirit didn’t even cover the hotel. I’ve never had an airline be less helpful (and I fly at least once a month). The small cost savings is NOT worth it."
Pros: "We liked the working mans first class seats. Cost extra but well worth it."
Cons: "Not having to wait for Vice President to exit his plane"
Pros: "We got in 30 mins early!!"
Cons: "Worst way to end a four and a half hour flight on a discount commuter airline is for the staff to run an impromptu trivia game in which the passengers use their call buttons to buzz in. Went on for ten minutes and made me feel absolutely crazy with an endless ten minutes of ding ding ding. Stop it Spirit airlines!!!"
Cons: "Flight was delayed to the point where I wad going to miss my connection. No acceptable alternative was available so I took my refund. Vacation over!"
Pros: "Flight on time. Pleasant crew."
Cons: "Seating is too cramped with no legroom. Knees pushing on seat in front."
Pros: "The stuetist."
Cons: "I used the kiosk to check in. But I still had to wait for everyone in line to drop my bag. We waited 14 minutes. Then the lady was talking to her coworker and not us. We spent 30 minutes just checking in before security. Then our seats were suppose to be together. After talking with the guy at the gate to get our seat assignments. We were sitting on opposite sides of the plane. So much for our anniversary trip together. I purchased 2 tickets together. So we would be next to each other. Worse flight experience."
Pros: "No delays everything was smooth reached before time so was an added bonus"
Cons: "Everything needed to be bought including water."
Cons: "Flew to Seattle and bags ended up in Vegas."
Pros: "I need help they told me my flight was delayed and missed it and couldn’t get me on the next flight"
Cons: "Crew was peevish and seats were awful and tight."
Pros: "Smooth ticketing/ boarding."
Cons: "No coffee."
Pros: "Crew was great. Pleasant, professional service."
Cons: "Plane was cold. It would have helped to have blankets available."
Pros: "The boarding process was expedited on both my Cleveland to Las Vegas flight and Las Vegas to Seattle. The crew was friendly on the aircraft"
Cons: "Both flights were behind causing me to miss the last ferry and spend $150 extra to take a cab around pudget sound to make it to work on time tomorrow. In Las Vegas after having my personal item on the plane from Cleveland to Las Vegas I was informed by the gate staff that I would have to pay an additional $55 dollars for my bag and that they were giving me a deal because at the gate it should be $65. After arguing with the attenedent and showing both tickets for the same seat on the same aircraft she conceded after finding out I was in the military."
Pros: "The flight was on time and boarding was effficient."
Cons: "Seats are not comfortable (plastic, no reclining possible), they charge $3.00 for water! They add for carry-on. Staff is loud and makes announcements for selling Spirit products over the loudspeaker. Impossible to sleep. My worst flight ever in terms of comfort."
Pros: "Flights were all on time"
Cons: "TOO CROWDED! small seating and forced to listen to unwelcome advertisements!"
Cons: "Sat on the plane for over an our before taking off."
Cons: "Every single thing you have to pay. Flight was delayed by couple of hours. I would not prefer this flight for any business trip. For pleasure trip, it may be okay."
Cons: "never on time. customer service is non exsistant, airline reps are VERY rude."
Cons: "Booked flight with kayak which did not give baggage choice therefore had to pay $45 for that since it was purchased after initial booking. Very disappointing"
Pros: "Three out of the four flights I had were good, They boarded on time and took off right away, the forth was delayed by 4 hours! I'd consider flying them again...maybe....depending if I considered $$ an issue."
Cons: "I don't like the up-selling...OK, so, this was my first flight on Spirit and they are bare bones, I'll make that decision the next time I book a flight and have to decide between price and bare bones."
Pros: "Boarding was a breeze. The crew was polite. The food was as displayed via the menu. it was a straightforward and simple process. The flight itself arrived safely so that's really the most important part."
Cons: "The chairs on airbus 319 were truly awful for that long of a flight. I flew spirit for the last leg of my trip in an airbus 320, and that was considerably more comfortable. I will know next time to just spend the money and get the big seats if possible (they were reserved by the time I chose my seats)."
Pros: "Told to deplane and get back on THAT SAME PLANE. Went to the restroom, returned - only to find out that that info was WRONG. Gate had changed with a different plane!! MY FLIGHT on a different plane and a different gate - went on without me."
Pros: "Everything worked flawlessly. No problems. Nice people."
Cons: "They had ruined (delayed our flight) making us miss our connection stranding us in Vegas for over 12 hours and there is no easy way to get reimbursed or ahold of corporate at all."
Cons: "I received an email that my original flight was delayed so I called to get reschedules since it would make me miss my connection. The customer service agents were terrible, suggesting I fly out of Detroit instead of Cleveland (3 hours away) and fly into LA or San Diego INSTEAD of San Francisco (6-8 hours away). I got rebooked onto another flight with 3 connections instead of two. Then once at airport my new flight was delayed about 7 times. Water leaking into the back of the plane and they couldn't figure out why, according to gate agents. Of course I was going to miss my connection (again) and so I had to spend the night in LA on a layover instead of my destination. Gate agents were rude and gossiping about customers. Additionally not allowing overhead bin space, charging customers different prices for checking bags, and not even giving out a glass of water when customers have been waiting 6 hours for a flight then on a 5 hour flight is ridiculous. These people have no idea what customer service is."
Pros: "The best part of the flight was the price."
Cons: "The sets don't recline, no free refreshments, no entertainment or wifi. It was like taking the Greyhound."
Pros: "The price. No delays"
Cons: "The seats are pretty uncomfortable and I was stuck between 2 larger people. Maybe paying extra to pick a seat is worth it."
Cons: "My flight was delayed 4 hours. The connecting plane then left without several passengers that were headed to Seattle. We were not notified that the flight was leaving without us. The employees were extremely rude and showed no remorse that we missed our flight because of their delay. We were given no options, just told we would have to deal with it. They refused to refund our flight or help with finding us a different flight home. We slept on the floor of the airport until the next day and took a different airline home. I will never fly this airline again. Their service is dispicable."
Pros: "Flight was on time."
Cons: "The plane's non-reclining seats were very uncomfortable."
Pros: "hmm, you got me to and from my destination."
Cons: "On both outbound and return flight I could not print my boarding pass. First your website made me change passwords, which was frustrating b/c the process did not work the first few times. Then I could not print my boarding pass, it just said "loading something awesome". It was not awesome to try several times and never print the boarding pass. So I arrive at the airport and they told me the flight was oversold and that I should have printed my boarding pass earlier. This occurred on both departing as well as returning flights."
Pros: "Fairly straight forward and run-of-the-mill as far as air travel goes. Flight itself was fine. Crew was friendly and helpful."
Cons: "They charge for EVERYTHING. Picking your seats, carry on bags, water during the flight, you name it, you will be paying for it. I will be flying other airlines, even if it does cost a bit more overall, for the fact I know exactly what I'm getting for my money. Also, seats DO NOT recline at all. They are about as cheap as you will ever see while flying."
Pros: "The pilots got us in early on both legs of ou journey which really helped us do more."
Pros: "There were no power outlets or wifi. It's also not clear that you save money by buying your carry on ahead of time"
Cons: "Multiple flight schedule changes. Missed flight because I looked at the wrong email itinerary. No refund of any kind."
Cons: "The flight attendant's perfume was nauseating, and heavily over done, like she took a bath in it."
Pros: "Flight was on time and arrived early."
Cons: "The seats do not recline back..... Uncomfortable."
Pros: "Not a fan of spirit only fly spirit when there's no other option."
Cons: "Extra hidden charges on flight day for date change that was made within 10 mins of booking my reservation. Flew years in the States but never got charged extra for changes made within 24hrs of reservation. Hope I can plan my trips early enough to get best deal with other airline so I don't have to deal with shady spirit airline in future."
Pros: "The price was low to book, but read on, because it wasn't worth it."
Cons: "Absolutely terrible in all other respects. After delaying the flight for 20 minutes or so (due to "maintenance issues"), the employee came on and said that the flight was cancelled. Not that Spirit would bring a new plane so we could all still fly out. Not that they would be taking a little longer to fix the issue. No, just that it was cancelled. Then, when the herd of people went to the ticket counter to get new flights or refunds, no one was there for about 30 minutes. When they finally arrived, they were unwilling to compensate for my $30 taxi ride. And they were generally unkind and unhelpful. This is unacceptable; I will not book Spirit again. Thank you for your understanding."
Pros: "The crew was awesome! They are the reason I would consider flying Spirit again."
Cons: "I think on longer flights drinks (non alcoholic) should be free considering the TSA regulations on liquids. At least one free drink and charge for others. 4 hours is a long time to go without any liquids in a recycled air environment."
Cons: "Not providing the free food"
Cons: "Paying for every breath I took!! Cramped seats!"
Cons: "The what spirit handled the flight cancellation"
Pros: "Horrible. They canceled my flight mere hours before we were supposed to leave by EMAIL ... then wouldn't give our money back. The weather was completely perfect (said it was a "crew issue"). Didn't give us another flight until 2 days later. We had to buy tickets on another airline. They didn't compensate us a single dollar"
Cons: "Worst flight experience in 30 years of flying"
Pros: "Not a long line to board"
Cons: "The cost for all the extras made this ticket less of a deal"