The chairs were unbelievably small and uncomfortable.. It was a four hour flight and you didn't even get a complimentary glass of water. Everything you do they charge you for. I have never heard of an airline charging you for a carry on and I traveled across Europe and North America for a year straight.
Like the price. $49 flight Ohio to NV. Had to pay for bags and drinks etc, but fine by me bc I didnt need those services.
Couldn't check my bag in until 4 hours before flight. So I had to lug it around pre security...and due to construction, there was no where to sit or relax presecurity. sucked.
Also, I sat in back of plane. I could hear the flight attendants talk about how low their paychecks were, their family issues, relationships, etc.
The fare was good, even after add-ons it was somewhat cheaper. But, if there are too many, that disappears.
The seats are too close together. My knees were pressed into he seat inform of me, I'm only 6'3". There is no way to scrunch down in the seat and use the seat back for a head rest. Most uncomfortable seating I've ever experienced. Encountered one slightly condescending flight attendant.
1. clear detailed announcements by the one on the PA
2. smooth flight, left on time, good landing
3. allowed changing of seats since flight was not full
4. crew were cheerful
Note: I put OK for food and entertainment (but actually this is an Not Applicable answer; as i did not purchase any food on board, and there was no entertainment on board)
1. carry on baggage - I had one that was in a large soft carrier bag that i carried like a handbag over my right shoulder-- the pleasant male counter officer did not say anything but a younger female personnel said it costs US$45 for a carry on bag, fuss was made by her about how the soft bag height was "slightly higher" than the carryon baggage steel rectangular measurement guide nearby. I removed a couple of important items to put into my check-in luggage, paid US$40 for it. Then I was given the OK. After that, I observed several people with hardcover luggages, carry-ons and backpacks (i.e. 1 carry-on that was definitely a lot larger than mine (with wheels and all) and bulky backpacks) ... By the way, the soft bag fit OK under the seat in front of me as it was a "soft" bag and I had leg room too. This made me feel it is a racial discrimination since I am a foreigner Chinese. It marred my otherwise 1 month enjoyable trip to various parts of USA.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Straight through flight. No frills but clean and on time. I'm not a first class flyer so I did not expect much.
Check In agents both in Cleveland and Las Vegas were not very pleasant, To me it was as if I was bothering them to check my luggage, not rude, just no real customer friendly.
FYI I was flying under orders for deployment and they charge military for overweight bag. Not a big deal but $50, that's a lot.
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