I was completely impressed with the courteous efficiency every step of the way from every Spirit team member - the counter agent in Cleveland, gate agents, crew and counter agents in Fort Meyers were helpful and went above and beyond. The service did not feel bare bones.
Everything else about the flight felt like I was settling, and the luggage fee felt higher than other airlines that ask you to pay for baggage.
I got more than I bargained for. On a short flight (2hrs), I don't need frills. Everything worked, crew was professional. Price was excellent. Paying for extras doesn't bother me, but I understand it's a concept that many people need time to get used to. I'd way rather pay for my carry-on or even water than to have to subsidize the cost of yours.
Our checkin went smoothly and got good seat assignments.
Our boarding pass directed us to gate A9, but when we got there other flights were leaving there. No one was around to redirect us. We had to figure it out ourselves to go to gate A14. Also the beverage cart was out of gin.
The only flights that were delayed out of Cleveland were Sprit flights. We were 1.5 hours late and I didn't receive an email notification. Just before we left home we got an email from Kayak that said the flight was on time.
Ridiculous fees for carry-ons and checked luggage alike. Boarding process was a zoo. Seats were tolerable but not comfortable. The ticket price savings were more than erased by the other fees. Sorry, but I'll only fly on Frontier again if there's no alternative. Other mainstream carriers are more straightforward in their pricing, more comfortable, and at least offer a complimentary beverage on longer flights.
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