After we boarded the plane, we sat on the tarmac for 45 minutes for the airplane to “burn off fuel.” It was warm, humid, and uncomfortable. Because it was a smaller plane, there was nothing but water, coffee, and tea offered for refreshments. Also, we were the last arriving flight at the Fort Wayne airport for the night, and my husband had checked a special item in his bag, so it couldn’t be put on the baggage claim. We waited at an empty Delta counter for over twenty minutes for someone to give us his bag. I’ve had great experiences on Delta flights many times, but this one was subpar.
There was little to no AC on the plane and was hot and very uncomfortable.
Kay is the epitome of greatness; she and her coworker really made a quick flight more desirable. Kindness is their portion and that’s amazing to me!!!
Wifi extremely slow. Not worth the money.
Great flight attendants. Super smooth & beautiful flight.
Delta was professional, reliable, timely, safety focused.
Pros: "Crew was nice"
Cons: "Nothing really"
Cons: "Love flying Delta superb customer service"
Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"
Pros: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
Cons: "Smelled like poop the entire flight. Actual poop in the lavatory."
Cons: "Seats are small and not good for one's neck"
Pros: "There were 12 delays. No help and I slept overnight in the airport. Worst experience I will never fly delta again"
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "I’m tired of Delta gate agents “requiring” those in Main cabin 3 gate checking bags!! Both legs of the trip it came to a point they said it’s mandatory to gate check all remaining bags. We get on board and there’s plenty of overhead space. Even a flight attendant mentioned how empty the bins were!"
Cons: "Perfect travel day! No issues whatsoever"
Cons: "Everything. Awful plane, seats and service"
Cons: "The floor of the aircraft was cold!"
Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"
Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Cons: "Left 30 minutes late from SLC."
Pros: "Was in exit row & most sandwiches were no longer available. Poor planning since there were 15 more rows after me. Snacks& nuts were only other choices for 3 hr flight. Flight attendants couldn’t care less."
Cons: "The monitors kept on freezing"
Pros: "Everyone very friendly and courteous."
Cons: "Snacks are very small quantity and often stale"
Pros: "Friendly, efficient"
Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
Pros: "That they served a nice snack/sandwich and or cheese platter...nice touch...also nice selection of free movies"
Cons: "When the person in front of you put their seat back you didn't have a lot of room."
Cons: "Flight was changed. Missed an important event"
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Cons: "There is just not enough leg room for a flight that long and the seats don't recline enough to be comfortable unless you upgrade and the tickets were already overpriced."
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Seat and headrests especially were nice"
Cons: "Very bumpy rides in both cases"
Pros: "Very Comfy plane."
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Cons: "Flight was delayed over an hour resulting missing connecting flight"
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."
Pros: "Captain and crew were dealt a 50 minute delay and still got is to Atlanta 10 minutes early. If I could gove them a cash tip I would."
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Pros: "Like how it's a non stop flight into Colorado Springs."
Pros: "The flight attendants might not even have been there. They did NOTHING!!!"
Cons: "The Crew never said a word. No offer of water, food or anything. Seats very uncomfortable! Best thing it was a direct flight."
Cons: "I had a horrible experience with the flight attendent names Berse. I went to use the bathroom upon boarding due to a medical condition and she stated and I quite, “ I don’t understand why you couldn’t have just used the restroom at the terminal?” I said Ma’am I have a a heart condition and take meds"
Pros: "Flight was on time leaving and arriving"
Cons: "Loud screaming children, foul mouthed arguments across the aisle from us and the crew did NOTHING"
Pros: "The flight was comfortable, attendants were pleasant"
Cons: "The DELAY"
Pros: "Crew was great. Good flight. Safe"
Cons: "Boarded 30 minutes late. Sat on tarmac for 30 minutes while crew ran more plane safety checks. 60 minutes late overall. I understand the need for safety but this could have been done prior to boarding."
Pros: "The flight attendants were absolutely hilarious!"
Cons: "A little delayed"
Pros: "Flight was on time, got my seat assignment on arrival and scored an exit row seat. Perfect choice for a "shuttle" flight from COS to PHX."
Pros: "The crew was supper attentive and upbeat."
Cons: "I did not like the delay for 2 and a half hours. But they did hurry to fix the problem."
Pros: "Pilot kept us posted on details about a few minutes delayed, very professional"
Cons: "Overall good flight!"
Pros: "Efficient boarding process. Friendly staff. Free water! Whoa!"
Cons: "Seats were uncomfortable. My butt hurt for the two hours I was on the flight."
Pros: "Everything was great except the person sitting one person away from me didn’t stop talking the whole two hours. If there was an open door I would’ve thought about shoving her out. Just kidding ha ha"
Pros: "On time"
Cons: "Had to pay for a small check-in."
Pros: "The price was very affordable. They operate out of airports near me (MCO)."
Cons: "The seat cushions were extremely thin and uncomfortable. I paid extra for the exit row only to discover that the seat didn’t recline. I wish Frontier had revealed this detail before I upgraded."
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "Flight crew was professional, courteous, kind and knowledgeable."
Cons: "Check in kiosks need to have military options available to avoid paid luggage."
Pros: "Comfortable and affordable"
Pros: "Now sitting on a taxiway for the last 45 minutes and counting. Frontier appears to have no idea when a gate will open."
Cons: "Frontier is unprepared to deal with these challenges. Steps could have been take to alert travelers of delays"
Pros: "I could fly out of Colorado Springs vs Denver"
Cons: "Seat space, lack of complementary snacks"
Pros: "Boarding is fast and the crew are nice."
Cons: "The seats are horrid, it’s a plastic shell with faux leather wrapping that doesn’t even go around the back. Each seat looks directly into an abyss of grey hard plastic with a tray smaller than your hand. My body hurts so bad that I need another day to rest."
Cons: "No leg room, very hard to get comfortable in the straight up seat"
Pros: "minus some turbulence that can't be helped, the flight was fine."
Cons: "The bag fees and inability to clarify what constitutes a carry on bag prior to arriving at the airport. Also, it's ridiculous to have to pay for seats in advance so that couples actually sit together. Luckily they were able to make a change at the terminal at no charge though would make sense to be done at no charge before getting to the airport. This is nothing new as previous people have written. It's time to make a change Frontier. . ."
Pros: "Price, easy boarding due to less carry on luggage"
Cons: "No reclining seats"
Pros: "It was a pretty quick flight"
Pros: "Great team, friendly, courteous."
Pros: "Boarding was smooth."
Cons: "Seats hard & too close together. Charge for carry-on was ridiculously high."
Cons: "Long flight, uncomfortable seats, a la carte everything, and prices were high for food and beverage. Vendor booked flight for me, so I did not choose to fly Frontier. Thought I had a direct to San Diego from D.C., turns out, we stopped in Colorado Springs, de boarded, waited an hour or so, then re boarded."
Pros: "Rapid boarding and on-time take off/landing."
Cons: "Hard seats with no recline."
Pros: "I like the cheap initial price. I did not like paying $35 for one bag :("
Pros: "That they were fairly priced on everything 4 the most part. Most importantly the captains had smooth landings."
Cons: "Grumpy slick at the mouth staff ticket counter and on board. Lazy like, tried to seat me separately from my four year old; did not want to help me find seats together. There is no entertainment.!!!"
Pros: "Caring and friendly staff"
Pros: "Clean plane, new/nice seats and on time. People didn't stuff the overheads with suitcases to avoid luggage charges because it costs to use the space. Really smart! Flight attendants were pleasant. The idea to charge for food and beverages was also very smart. The trash from these items wasn't left in every nook and cranny or spilled all over the place. Fares are lower to compensate for the small costs associated with these extras. People simply need to plan ahead, pack smart and pay for the services they require."
Cons: "I really can't complain about the costs, equipment or service. I had a very good travel experience."
Cons: "It's ridiculous that everything except water is charged. A miniscule pkg of peanuts and an ounce of soda isn't going to put the airline out of business, nor should it affect the cost of the ticket. Very petty indeed!"
Pros: "It was a great fly. And the fly attendant were awesome"
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Pros: "The price of the flight."
Cons: "They charge you $45 for a carry on, $40 for a checked bag! I had one carry on and that basically doubled the price of my round trip ticket! Also, they were very late coming and going...."
Pros: "Friendliness and helpfulNess of gate attendent."
Pros: "The flight was fine. The crew was nice and the cost for the flight was nice. I don't necessarily like everything being an up-charge (seat location, snacks, bags) but, if it keeps the ticket cost low, then I can deal with it."
Cons: "There was a delay and it just seemed like the Frontier employees didn't really know how long it would take to resolve the issue. At first, it's an delay of unknown length and then unexpectedly they are ready to board. The boarding itself was also bad. The line was backed up all the way to where they scan the tickets. I'm not sure why this was."
Cons: "Delayed twice then cancelled without any available flights until after Christmas."
Cons: "The seats hurt my back"
Pros: "Friendly crew and professional flight"
Pros: "Everything was AWESOME!"
Pros: "Flight attendant Mitch was great"
Cons: "Sat on the plane for an hour while Frontier figured out paperwork. If your not ready to take off, don't board the plane!"
Cons: "Sat for 2 hours at the gate, then they let us off briefly, and boarded again. Maintenance and paperwork issues seemed to be the problem. Didn't think it was handled very well. Not good when maintenance comes on to duct tape a window either. Also there was a carry on fee of $40 each way, won't fly Frontier again. Wasn't such a cheap flight after all and too many issues. I'll pay more for the flight and not have a carry on fee the day of flying next time."
Cons: "Two hour delay to Colorado Springs. We should have been offered a free drink or snack for our inconvenience."
Cons: "Airport security was terrible."