Cons: "The tray table was very dirty when I put it down. I brought my own wipes but that was pretty bad."
Pros: "Yes, luckily I was in the first row."
Cons: "Flight delay due to late arrival of plane from Boston. Also I changed to this flight from the same one I had been booked on the following day due to severe weather expected and my need to be home for medical appts. The cost was high to change and the flight delayed, disappointing!"
Pros: "Crew was nice, and pilot was helpful and got us there early."
Cons: "My screen for movies didn’t work, and the level of comfort was... almost none. I would’ve upgraded to more room, but for $55? When I’m already checking a bag for $30? On top of flight price? Too high, expected JetBlue to not jam pack all the seats like the exit aisle.... for long flights, not again."
Pros: "Personalized service, even in economy. Friendly faces, who seemed intent on providing the best customer service."
Cons: "Not much."
Pros: "Our flight was delayed a grand total of 5 hours"
Cons: "They could’ve had a backup plane more readily available"
Pros: "The crew was really professional and I liked a lot of leg space."
Pros: "They upgraded my seat for more room I have no idea why but it was very ki d of BlueJet to do this I was extremely thankful."
Cons: "Wish all airlines could some how speed up the boarding process."
Pros: "Was able to sit next to my daughter."
Pros: "Friendly service. Left on time and arrived early."
Cons: "delayed by 2.5 hours"
Pros: "JetBlue is by far the best airline I’ve flown. Love them!"
Cons: "Seat comfort, ride flight attendants, lack of announcements from pilots."
Cons: "Sitting waiting for over 30 min in the heat of the plane and delay in take off from mechanical issues. Flight was smooth though once in the air and great service"
Pros: "The Crew was most pleasant as I was the last to board."
Cons: "Food offering minimal"
Pros: "Comfortable seats, snacks, good price, nice & helpful were all the flight attendants and persons at the counter. Flight was 20 min late arriving at Denver, but our pilot got us to Boston on time-much appreciated. Free WiFi was great.seats and the next plane (my plane)o not"
Cons: "Could have taken an earlier flight from Boston to DCA, but there was $75 change fee even though the plane had lots of seats. But I do not hold this against JetBlue."
Pros: "Extra legroom in coach. TV for football, full cans of drinks and name brand snacks."
Pros: "Plane was full, and crew was great getting everybody on board well ahead of scheduled departure."
Pros: "Free snacks/drinks, movie selection, crew was super nice"
Pros: "Quick boarding and great on flight options—tv, blankets, food etc."
Pros: "Extra room seat was great. Crew was nice. Boarding was easy. Lots of leg room. Appreciate mask and overnight kit for sure."
Cons: "Flight was very cold."
Pros: "Just a regular flight"
Cons: "Flight was supposed to leave at 12:50pm. We were delayed until 3:30pm. I was scheduled to be at work from 4 to 7"
Pros: "Lots of legroom , free drinks, great bad of fancy chip. And importantly free carry-on and np hidden fees. Love JetBlur"
Cons: "The security and boarding area in Boston needs to be larger to accommodate a full plane of people and all others boarding their planes."
Pros: "I sat at the back of the plane and the flight attendants were great."
Pros: "Friendly, clean plane, fine boarding orocess"
Cons: "Flight attendant’s voice: beyond grating. Barely intelligible"
Pros: "Everything it was great to travel with jet blue thank you"
Pros: "Most things."
Cons: "The boarding pass said it was an E gate, indicating Terminal E. I went there and was told to go back to Terminal C, which was where I was until I printed the ticket at the kiosk and it indicated E. I went back to Terminal C and there was no signage to explain what was going on. So I had to go get in a line to get to an agent, who sent me through the entrance to C gates, where, it turns out, there is a passageway to Terminal E. This was tiring, carrying my bags, and a waste of time."
Pros: "Great snacks"
Cons: "Couldn't control or hear the tv."
Pros: "The flight and crew were totally fine. I slept the whole time."
Cons: "There was not a single JetBlue employee at the Denver airport until exactly 2 hours before the flight. There were many passengers (upwards of 20 and many with small children) waiting around to check their bags and unable to access the food/bathroom/go through security. Everyone was confused and upset. While I understand that there are no flights for several hours prior to the late-night flight I was on, that does not mean that there is no need for an employee presence. Many people arrived multiple hours early because the most common destinations for Denver travelers are the mountain ski towns and the last departures of the shuttles that run from the mountains to the airport leave at 3:00pm. Therefore a large number of passengers arrive by 6:00pm for midnight flights and are left waiting in the check-in area until 10:00pm. The situation was made worse by the poor communication--there were signs saying that checkin was open only from 8:00am-11:00am, which left everyone very confused, given that we were on evening flights. There were many angry people sitting on the floor around the JetBlue counter."
Cons: "Flight was late taking off from Denver."
Pros: "The fight was smooth"
Pros: "On time, smooth boarding process, good cabin service."
Pros: "we were assigned seats in the 5th row with extra leg room that we did not pay for. We were able to watch the bowl games while we were delayed after boarding."
Cons: "the plan was at the gate but the pilot was taxiing at JFK to come to Boston to fly our plane. Then after taxiing we had to return to the gate because of an engine problem so we were more that 2 hours leaving. Worse than that once we go to Charleston we waited more than 45 minutes for our luggage to get to baggage claim. Hard to be very complimentary..."
Cons: "Airlines lost my baggage took 3 days to finally receive all of my luggage"
Pros: "Crew very helpful and pleasant"
Cons: "The 2 hour delay"
Pros: "On the overnight we got eye masks and ear plugs and pleasant lighting. It was very nice. Every one of the staff members were nice and accommodating."
Pros: "Service and comfort"
Pros: "Always a fan of JetBlue - boarding process, flight crew, snacks, wifi, TVs. Great experience."
Pros: "Great entertainment and service. Great leg room too."
Cons: "Very uncomfortable seats, hard to sleep in."
Pros: "Leg room wa nice. XM radio is great"
Cons: "No issues."
Pros: "Boarding seemed to be pretty efficient, especially compared to my most recent experiences on American. Flight was smooth (of course, airline doesn't have much to do with that). Got to my destination along with my luggage. Did not feel cramped on the plane and I was in a regular seat. Did not feel like I had to spend through the nose to just have a passable experience."
Cons: "Flight was almost 2 hours delayed. Plane felt a little shabby. Sometimes I found it hard to understand the flight attendant who did most of the announcements - she had an accent, which would have been fine, except that she either spoke too fast, or was mumbling. All that together, made it hard to understand her. Pilots never spoke to us. Not once."
Pros: "With the 3 hr delay for weather, I appreciated the snack boxes and water provided at the gate."
Pros: "There was no food or entertainment options so should have a N/A option"
Pros: "Food and crew"
Cons: "Lost baggage"
Cons: "left a little late"
Pros: "Staff was really friendly. Everything went well."
Cons: "Flight was almost an hour late to board and depart."
Cons: "It was a 4+ hr flight, so some food would have been good. Could have given protein shakes or something."
Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"
Pros: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
Cons: "They ran out of food by the time they got to the back of the plane."
Pros: "Great entertainment features and free drinks."
Cons: "Ran out of certain types of food"
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "Not a lot"
Cons: "Customer service"
Cons: "Food service Leg room"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Stop charging for checked bags"
Cons: "Left A bag behind in NY"
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "Everyone was great!"
Pros: "No problems"
Cons: "Takes so long to board plane"
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Cons: "Another delayed flight due to equipment problems"
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "No entertainment and no food other than snacks."
Pros: "Got upgraded to comfort class it was comfy"
Pros: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "Friendliness, spirit, organization of crew."
Cons: "The obvious- no leg room, no food"
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "Seat and headrests especially were nice"
Cons: "Very bumpy rides in both cases"
Cons: "Having delayed flights"
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Rough flight and landing."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Crew remained positive and apologetic for the long delay."
Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
Pros: "Delta fed us so well. They made sure we were as comfortable as possible. The flight attendants were nothing short of kind and always smiling. Even the pilot was very ethusiastic over the intercom before the flight. He made jokes and everyone laughed. In fact, it was the most I've ever heard from a pilot on any flight in my life. I would rate this the best flight I've ever had. Thanks, Delta!"
Cons: "Getting all my luggage. Allowing my wife and I to sit together"
Cons: "Nothing! it was great! I was especially impressed with the crew’s politeness."
Pros: "Crew was amazing, seats were comfortable. Only negative is out of your control - bad weather in DFW held up departure 5-6 hours. Much of that was on the plane, but crew kept us notified. We had to return to the gate and wait another couple of hours. Awful trip, but not your fault. What I was surprised by was no comp hotel, and the discounts were not rally good discounts."
Cons: "Most of my issues were ATC problems, not AA. The AA personnel kept us informed, etc. The one thing you can control is hotels if delayed to the point of missing all connection until the next afternoon. I understand not compi9ng BUT, when google maps shows better rates at local hotels than your "discount" program, that's sad."
Pros: "Not much"
Cons: "The customer service, both on the phone & in person"
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Pros: "Non stop smooth flight"
Cons: "Gate crew sucked"
Pros: "Flight was fast and professional."
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"
Pros: "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
Cons: "More communication with the passengers would have been a bit better !!"
Pros: "Nice quick flight."
Cons: "Plane was really small. So we’re the seats."
Cons: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
Pros: "No flight. It was cancelled."
Cons: "Find a sooner alternate flight"
Cons: "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
Pros: "Crew was good for the situation."
Cons: "Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding."
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "More space for carry on luggage"
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Pros: "Was with my husband and the crew was good"
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Pros: "Not a challenging process from beginning to end."
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Pros: "The crew was friendly."
Cons: "Far and away the most uncomfortable and worst value-for-money international flight I've experienced. This plane is so old it should be put in a museum. The warm food was terrible and the non-hot food was completely frozen so even if I wanted to eat it, this wouldn't be possible. Individual seat in-flight entertainment screens have been the norm for many years, yet this plane had the community-style in-flight entertainment. Half of the time, the screens weren't working, which just made matters worse. The total lack of legroom and chair ergonomics made getting comfortable nearly impossible. I was literally in pain sitting in these seats. I live in Prague and visit family in the US often. This was my first experience with American Airlines' newer direct flight option from Prague to Philadelphia; based on the extreme discomfort of the inflight features and to top it off it was the highest price I've paid for a flight back home...(total lack of value for the money! )I would go out of my way to make sure I never take this route again."
Pros: "Flt on time & comfortable. Crew outstanding!!"
Pros: "On time departure and arrival."
Cons: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
Pros: "Nice airline very accommodating. Loved first class"
Cons: "No entertainment monitor"
Pros: "Smooth flight"
Cons: "Being delayed"
Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Cons: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Cons: "This boarding by groups is inefficient."
Cons: "AA gate attendant assigned two of us to the same seat."
Cons: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Pros: "A runway at Phoenix was closed and we were told only once we were on board. There was a long delay in the aircraft at the dock and then another on the runway."
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Pros: "everything went smooth"
Pros: "no change in take off was a good relief. crew was great and all smiles"
Pros: "Smooth ride"
Cons: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Pros: "That the pilot got us home safely."
Cons: "Honestly I am not a big fan of AA. I made a mistake booking my flight but couldn't change it because it was going to cost an arm and a leg. The staff are rude and don't try to help you. It's just a job for them to get by and it shows. Many including myself isn't big fans of AA. I wish this airline gets bought out by Southwest who understands value and elite customer service. They don't charge every little thing like American. I hope soon they can fly into Colorado Springs."
Pros: "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
Cons: "No complaints here!"
Cons: "Flight was delayed and then cancel altogether. No vouchers provided for the inconveniences."
Cons: "This flight included a lot of delays."
Cons: "The flight never happened, so all in all, things we're pretty terrible!"
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Cons: "Bumping passengers with seated tickets so you can fly additional crew elsewhere is 100% unacceptable. Luckily I got on the flight last minute but only after dealing with extremely unprofessional staff/supervisors at the gate"
Pros: "The crew was wonderful and ny seat had plenty of space."
Cons: "My flight times kept changing every 20 minutes. It drove me crazy to keep informing my family about constant delays."
Pros: "There was nothing I liked. The plane was an hour late and nearly missed my connection."
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Cons: "Changed gates 4 times and walked all over the C terminal. Waited for 2 hours on the plane at the jetway for the captain to arrive (with no water). Finally offered 1 small cup of water and 1 bag of pretzels (at 8pm)."
Pros: "Excellent stewardess. On time."
Cons: "Wouldnt refund my ticket or change my flight when I needed to change it fee for everything"
Pros: "Staff always amazing."
Cons: "No Wi-Fi available."
Cons: "Airport staff rudest I’ve ever seen. Terminals extremely close together and over crowded."
Cons: "It seems flights are always delayed or cancelled out of Chicago. My least favorite airport"
Pros: "Colorado Springs is one of my favorite airports. It is well run and maintned, friendly and efficient"
Cons: "The seat in the exit row was uncomfortable"
Pros: "Great service! Smooth flight!"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "On time. Very nice flight attendants."
Pros: "Everyone was really nice."
Cons: "Not enough free food options for active duty flyers."
Pros: "Good flight"
Cons: "Why can’t the plane be boarded from the back to the front. Seems like that would be easier for all passengers. Also, I picked assigned seats when I purchased the tickets and my husband and I where separated in different rows."
Pros: "I typically dont fly with united, and this was a typical experience, staff was not friendly, terminal and gate change at last minute after I walking all the way to the gate, then another delay after we were boarded, now this was more airport related then United, but after they told us it was a 45min delay someone asked if we can use our phone or computer and the answer was a stern no with no explanation until someone got really upset, just not a professional experience, and this was why I don't fly united. But I had no choice this time."
Cons: "The Asian style snack mix was absolutely disgusting. I was expecting a thing of pretzels or peanuts, not a ball of wasabi"
Pros: "Quick Hop"
Cons: "Just a quick hop to Denver"
Pros: "I really liked the flight attendant. He was funny and kind."
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Cons: "Sat in plane on runway for an hour"
Pros: "My flight out of COS was delayed by 3 and a half hours yet my connecting flight was on time. They were unable to get me another connecting flight without me being held up and landing at the wee hours of the morning. It wasn't until I demanded an upgrade from United that I was placed on an American Airlines flight. This would never have been offered if I didn't go off on the representative and demand it. American Airlines saved the day! Never again will I fly United."
Cons: "Everything.. flight never happened. Upgrade was never offered until I demanded it. The experience was so bad that I will never book with them again. They also still owe me my baggage fee back. That should be interesting."
Pros: "COS airport security was friendly, cooperative, helpful. With first flight since knee replacement I was worried about getting through security. TSA personnel were very patient."
Cons: "Seating was tight. Not sure how anyone could watch movies because the screen is so close to face."
Pros: "On time, flight attendants were friendly"
Pros: "Flew to Austin instead of Houston because of weather. Then flew to Houston after 4 hours chilling on a plane in Austin!"
Cons: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Pros: "The seamless service from reservation to arrival at destination"
Cons: "Would have appreciated a lower fair"
Cons: "Multiple long delays."
Pros: "Flights were fine once we got off the ground."
Cons: "Flight was delayed 6 hours, not due to weather. Really unfortunate that I had to spend an entire day of a long weekend sitting in an airport. Wasn't reimbursed at all for any of the mess, but I guess that is life!"
Pros: "I arrived two hours early to the airport as specified and arrived to find out my flight was delayed by over four hours. So my daughter and I had to sit in the airport for over six hours."
Pros: "Flight got cancelled after a 10 hr delay. No compensation offered. Told us too bad so sad. Pushed us off onto American and acted like they were doing us us a favor. Today was the day I swore my allegiance to Southwest Airlines. I don't care if you gave me a lifetime supply of flights and the CEO, your business model pales in comparison to that airline. Disgusted is the only word I can use to describe my experience. Save the hassle, use southwest even if it costs more."
Cons: "Everything. Worst travel day ever"
Cons: "The flight was cancelled and no reasonable accommodations when I asked about a month ago to cancel and was told non-refundable or additional charges for changes"
Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."
Cons: "It was terrible. It was ridiculously hot and the plane smelled like pee. It was the worst flight experience my fiancé and I have ever taken. Shameful condition and experience."
Pros: "Friendly crew"
Pros: "The steward was lip scyncing to the safety rules which kept our attention!"
Pros: "United made it so easy to check in & get our boarding tickets. We were traveling with a child and it was a good first time experience!"
Pros: "Went fine...short only 16 min flight"
Cons: "No food :("
Pros: "It was ok."
Cons: "They lost my husbands luggage from Morgantown to Charleston and we sat for about 10 minutes with no gate in Charleston when we landed!"
Cons: "Boarding is disorganized"
Pros: "Short lflight"
Pros: "Loved that it was an empty flight"
Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"
Cons: "Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight)."
Pros: "On time and friendly crew."
Cons: "Boarding group."
Pros: "Well organized, enjoyable flight"
Pros: "Snacks is good and healty."
Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."
Cons: "More space to breath. More comfortable seats."
Pros: "Price was right and my golf clubs arrived without incident."
Cons: "Flight was delayed over 1 hour with little explanation."
Pros: "For the price it's a good option. Just be aware of uncomfortable seats and cramped conditions ahead of a long flight."
Cons: "Missed flight due to delayed one of 5 plus hours"
Cons: "one hour late leaving"
Cons: "The inability of someone to take responsibility of the mistakes made by DIA and Frontier airlines. I will be bringing this to the attention of Corporate regarding this incident, and if need be I will be contacting the media"
Pros: "Nothing. Would rather take a bus or pay the $ to fly a normal airline."
Cons: "The service is trashy. Frontier customer service hung up on me when I called to complain about rude service. The cheap price is a scam if you have anything more than a personal bag. Absolutely terrible airline. Will not ever fly again."
Cons: "Medical emergency once on board, delayed the departure from Denver. While no fault of the airlline, as a passenger onboard, waiting in the back of the plane. Some type f overhead announcement being made would have alleviated any undue conversations between passengers, wonderment of departure delay."
Pros: "The plane was new and clean."
Cons: "I received a 2.5 hour delay notification at 4:45AM the day of departure. Upon arrival to the airport, bag drop was a mess of people and I was charged $15 additional to switch from pre-paid checked bag to carry on. Then the flight was delayed another 2.5 hours and there was no update as to cause or anticipated time of departure. I will do all I can to not fly Fontier in the future."
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Great crew, easy boarding."
Cons: "Zero entertainment (no TVs, WiFi, inflight magazines or electrical outlets), very small tray tables, pretty uncomfortable seats"
Pros: "Great flight from start to finish. Had boarding passes, so easy, Quick luggage checkin, easy boarding, and easy, Quick luggage retrieval at end of flight."
Pros: "great flight crew the crew on the flight out to Denver was funny and kept even the safety instructions entertaining"
Cons: "no complaints"
Pros: "2 hour delay"
Cons: "Long wait"
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "Nice crew."
Cons: "Our flight was supposed to leave at 6:40 PM but was bumped back until after 8 PM due to storms in the landing city however two other airlines in the same airport heading to the same city left on time."
Cons: "When you have to check in to get a lower baggage fee than if you check in at the ticket counter is totally unfair and a very poor business practice. If a friend hadn't told me that I needed to check in online, I would have preferred to check in at the counter. Not knowing what baggage prior to packing, I needed to change my carry-on to a checked bag. So I looked on the Internet for a customer service telephone number, which I found, but it's the wrong number.... Very frustrating!!!! At that point, I wished that I didn't book my flight with Frontier Airlines. Then I had to pay extra money to choose a seat, pay $2.00 for a drink . I definitely know that your customer service is bare bones, and the low price for a flight comes with annoying high price to pay. I will certainly think twice before flying with Frontier Airlines again."
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Cons: "Lost my bag, 48 hours later it was delivered but after a long trip you would just like to have all your stuff in one place once your back home."
Pros: "Super professional, courteous, and helpful flight staff. Seat was uncomfortable, but it was a short flight, so I had a weird plastic bottle of wine and cared less."
Pros: "Both flights landed early and the pilot flew very smoothly (I tend to get air sick so I appreciated this). Easy to get on and off plane, no fuss. Great price ($250) to fly from DC to Denver, nonstop. Can't complain."
Cons: "The seats are very thin and feel like school bus seats, so it was a pretty uncomfortable couple of hours. Also, the check in at the kiosk is confusing and misleading. We were very prepared and did everything ahead of time (paid for our checked bag, knew that we'd have to pay for a cary on bag, etc.) but then when we checked in it asked us if we had a checked bag we needed to pay for. We doubted ourselves for a moment and almost paid for our bag, AGAIN, even though we had already done it. This payment should have shown up on our account and we should not have been asked about paying for our bag, that is confusing and misleading."
Cons: "You have to pay for hot tea, coffee when every other airline it's complimentary. Along with paying for carry on bags. Ridiculous!"
Pros: "check in crew were very pleasant and helpful, making the check in process very smooth despite multiple people, skis,etc. You are getting nickeled-and died- but I planned for that in advance, and despite that it was still a value compared to other airlines."
Cons: "seats are uncomfortable. If flights get cancelled (mine were not!), you are screwed because Frontier does not partner with other "sister" airlines, so you will have to wait a long time for a rescheduled flight or change airlines on your own dime"
Pros: "At least I did not have to wait on the tarmac for 4.5 hours like I did in Denver."
Cons: "the aft steward was a power-hungry tyrant. He kept telling me to get into my seat which was occupied. When that could not be resolved, he told me to get out of the aisle so others could board. I was in the penultimate row and the people in my row needed to move to the last row. So who was I blocking from boarding? Also, the flight was extremely turbulent and not one seat in the last 4 rows had barf bags. As I deplaned, it looked as if 10-12 others did not have them either - - good luck cleaning that plane. The seats are sized for 5-yr olds. And lastly - you stick it to passengers with all the non-disclosed fees."
Pros: "Thank God the flight was short!"
Cons: "Just about everything. The initial purchase of the plane tickets was what I thought was a deal. But this airline nickels and dimes you to death. We had to pay to check a bag. We had to pay for a soda. Only water is complimentry. We had to pay for the very uncomfortable seats we sat in. Really...what was the plane ticket for? By the way, if you wait to choose your seat/and check your bags...the price goes up. In the end it would have been cheaper to fly any other airlines. I'd never fly frontier again."
Pros: "2 hours to get luggage in Denver and a 2-1/2 delay to Orlando"
Cons: "All of the self check-in kiosks were down. Only two people were working the desks. The check-in line was out the door and it took hours to see a representative. Then, the barcode Frontier provided on the boarding pass did not scan with the TSA. I was denied access to screening and sent back up to Frontier's desks. If it wasn't for the generosity of several people in the line, I would have had to wait another several hours before seeing an agent. The inexpensive ticket is not worth it, especially considering one must pay for a carry on. Absolutely the worst experience I've ever had flying."
Pros: "There is no longer anything to like about Frontier"
Cons: "Charged bag fees at kiosk. Then told they couldn't take bags because of their cutoff time. Then told I could call customer service to get a refund. Then told by customer service they could not refund fees even though they would not provide the service. Oh...and they wanted $99 to book on the next flight. Even though the flight they wanted to book me on left the next night!"
Pros: "Check in and the security screen took an hour and a half, flight delayed an hour in beautiful weather. NO TSA Pre-Check at Frontier's home base."
Pros: "The fare from Denver to Portland Oregon was $83.00"
Cons: "The website didn't seem user friendly to me. I had to call Customer Service to be able to check in. I wasn't able to get my boarding pass on my smartphone very easily. My suitcase was 15 lbs over and I had to pay $75.00 on top of the initial $25.00. There were no complimentary drinks. And the flight was delayed and the personnel didn't know what was going on and wasn't able to inform us. The online seat assignment was confusing to figure out."
Cons: "The flight was delayed for over 4 hours due to operational issues (not weather or maintenance). The gate representative didn't keep us informed of the issues and when he did, he was usually wrong. There is a surcharge for everything from carry-on fees to beverages on the plane. The plane itself was uncomfortable with uncushioned seats. Let's just say that if I had to choose between a Frontier flight and a Delta flight that was $400 more, I will choose the Delta. Same goes with any competitor. I will never fly Frontier again."
Cons: "Same screaming infants. They were able to sleep but allowed to roam aisles."
Cons: "The flight was over an hour delayed on the ground and then my luggage is still completely lost. The customer service has been absolutely terrible. I am in a city in which I do not live, with absolutely no clothes, toiletries, shoes etc and I have been on hold waiting to talk to someone about my missing bag for over 45 minutes. Frontier has absolutely no idea where my bag is, it is not in the place that I took off from and definitely not at my destination. This has been an absolute nightmare in which they offer you pathetic $50 to make up for the over $3500 I have in missing belongings."
Cons: "Seats - horribly uncomfortable, no recline Leg room - very tight unless you pay $50-$60 for stretch Hidden/extra costs - when I checked in almost all seats cost additional money; this is terrible for business travel and reimbursement purposes because it is considered an upgrade when really unless you take one of three middle seats at the very back of the plane, you have no choice but to pay. Carry-on fees are also ridiculous; it would be much better to be transparent and incorporate these costs into the ticket price. Food/drink - you offer no complimentary food or snack and when you buy something, there is a screen to add a tip - seriously?"
Cons: "It's very late to get a hotel and they didn't arrange anything for us. We get a credit for future flights and hotel reimbursement. But I'd rather not fly Frontier again!"
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water. I will also be looking for another online venue to buy my next tickets, we thought we were going to get a great deal (round trip tickets for two people for around $680) but instead will end up paying in the neighborhood of $885. Kayak let us down big time."
Cons: "We missed the flight so has to rebuy tickets from another airline with another $1600"
Pros: "In order to have cheap fares, Frontier charges fees for EVERYTHING. Carry-on luggage, anything besides water, etc. If you can fit everything you have into a small backpack and bring your own snacks, no big deal. If not, I'd recommend a different airline."
Pros: "Very low quality seats and definately not worth the extra money we paid for the so called more leg room No plug on under the seats and no wi-fi. 1.99 for a soda really? Too much mo way for baggage. Will not fly frontier again, you can get better seats and accommodations for the same price or cheaper on other airlines. Definately would choose United or American Airlines"
Cons: "The attendant woke me up after finally finding a position slumped over the tray (read above, no reclining seats) to ask about trash because we had a water bottle he was worried about us leaving. Very rude. Plus, as we saw a youngster dropping zip bags on the ground and that family wasn'tbeing eye balled by the staff. I wanted my overhead bad that I paid extra for, over my seat or a little in front of us so we didn't have to wait for the entire plane to empty before we could get it and the same attendant tried to push out back and was argumentative about it. He was one of the worst attendants in my experience."
Cons: "The seats could have used those adjustable/folding headrests (with "wings" that prevent your head from lolling onto someone else's shoulder). With that, the experience of trying to sleep on the flight would have been 10x better!"
Pros: "They held the plane an extra 15 to 20 minutes so that I could run through the entire Denver airport to make this flight due to my initial flight coming in to Denver, we sat on the runway for over an hour once we landed"
Pros: "Seats were comfortable and I arrived safely. Grateful for these aspects of my trip."
Cons: "Employees were rude. Inaccurate information about flight times provided before and during the flight. The hidden fees were ridiculous, such as $1.99 for seltzer water. Note that you cannot pay in cash for anything. Not so unusual, but a pain for since my debit card was lost. Because flight times were inaccurate, I had no time to buy food during my layover and wasn't able to purchase food on the flight. Overall, I would NOT choose to fly Frontier Airlines again unless absolutely necessary."
Pros: "Brand new A-321 (one week old) very smooth flight"
Cons: "The PA system on this one week old plane was way too loud. The long sales pitch for the Frontier credit card with 40,000 bonus miles was so loud that people were putting fingers in their ears. Otherwise excellent flight."
Cons: "They charge for water. WATER. They charge for a carry on. The plane felt like it was going to fall apart. After an hour of turbulence, I started to feel sick but thankfully didn't have to throw up because there were no vomit bags. If you need a really cheap flight and are only bringing a purse, it would be a decent. But be prepared for rude people, discomfort, and turbulence. A misleading, unprofessional company."
Cons: "A 40 minute layover turned into a 5 hour layover in Denver. Frontier did not reimburse for the inconvenience, and sent a inadequate $50.00 coupon towards my next Frontier flight IF USED WITHIN 90 DAYS!! That was an insult, not a good faith gesture. They nickel and dime for everything, and take poor accountability for their errors."
Pros: "The pilot talked us through the turbulence and gave adequate and great information. The crew was polite and nice."
Cons: "Overall the food options didn't include an actual meal. That wasn't the specific flight's fault- more of an overall problem."
Cons: "These flights are horrible- hard cramped seats, no services, not even a cup of coffee unless you pay extra. $40 to bring a carry on bag on the plane. Cost more than any other flight in the long run."