Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Michigan
Delta, Frontier and Southwest have all waived their change and cancellation fees on flights from Colorado to Michigan. Confirm policies on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Michigan with an airline and back to Colorado with another airline.
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Scores according to KAYAK customer reviews
Cons: "No baggage space in overheads. Despite being in an early boarding group"
Cons: "40 minute flight delay and my luggage was lost/stolen."
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Cons: "100% as always.. delta has never disappointed! Keep up the good work guys"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Cons: "Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good."
Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Cons: "Delayed 4 hours"
Pros: "Flight was delayed for more than 3 hours."
Cons: "Could have left on or close to schedule."
Pros: "The service, on time, employees very nice."
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Cons: "Choice of healthier snack"
Pros: "On time flight, bag made it, great price, can’t complain."
Cons: "Seat pretty tight for an average size adult man. No inflight phone charger."
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Cons: "Seats are so small. Flight was delayed."
Pros: "Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive."
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
Pros: "Comfortable seats. Good entertainment"
Cons: "Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time."
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice."
Pros: "Boarding super excellent! Also: Best landing I've ever experienced! Props to the pilot!!"
Pros: "Newer plane with movies."
Cons: "Airlines pack you on so tight."
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Pros: "Great,I loved it!"
Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
Pros: "Smooth ride. Delta got everything right from takeoff to landing."
Pros: "Reassignment was pretty easy."
Cons: "No accommodations were available for overnight stay due to delayed flight."
Pros: "Upgraded to first class"
Cons: "No entertainment system, no power outlet...for first class this is disgraceful"
Pros: "The flight crew was great"
Pros: "All was as expected, lights were out for a late night flight, and attendants were quiet and nice."
Cons: "Our flight was delayed by 2 hours, so that had it's normal difficulties. This was I believe due to the weather, and not a fault of the airlines."
Cons: "Nothing! it was great! I was especially impressed with the crew’s politeness."
Pros: "Yes made sure mask was in place"
Pros: "I used frequent flyer miles for the tickets."
Cons: "The crew was late getting to the gate. All of them talked to me like I was a child they were disappointed in. No one smiled. I thought all of the crew was mad at us for using their airline."
Cons: "Overbooked and crowded, on a Sunday."
Pros: "Crew was nice"
Cons: "Lots of empty seats... during covid/social distancing there should only be 2 ppl in a row especially if there is room...it was crowded and not consistent with signs posted saying stay 6 ft apart"
Pros: "Seat was comfortable and the crew was friendly and helpful."
Cons: "They couldn’t have done anything better, I guess their protocol was a bit different because of covid-19 but they did very good and I’m not sick!"
Cons: "Everything was dandy!"
Pros: "Denver airport boarding crew was really Good. Flight attendants not so much. I’m sure they were as tired as the clients after the 4 hour delay"
Cons: "Better communication and resolve Maintenance issues or change the aircraft sooner. Which is what finally happened. Delay started in L.A."
Pros: "Our crew."
Cons: "Flying at supersonic sound."
Pros: "The seats were comfortable"
Cons: "Waiting to board took almost 2 hours ! We were delayed so many times and sat on the plane for an hour after boarding. I was supposed to land at 6:55 and didn’t land til 9:30 and I was late for work due to poor planning. The pilot even admitted in the announcement that there was a crew problem and maintence problem. I was not happy"
Pros: "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
Cons: "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Cons: "It was cramped; it wasn’t overcrowded."
Cons: "Had to change our plans, and AA wouldn't give us a refund. We never got on the plane but had to pay for the tickets anyway. I'll never fly AA again."
Cons: "You were out of earphones"
Pros: "We were allowed to board early with my father, who is disabled."
Cons: "Denver airport was a nightmare with my disabled father. We were given a “wheelchair” but no escort through a nightmarish security scene. Airport is terribly designed, lacking clear signage and navigation. TSA was a disaster and no one seemed remotely concerned about my father’s comfort or needs."
Pros: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Cons: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."
Pros: "Flight attendants were very good."
Cons: "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Pros: "Crew on the plant was friendly."
Cons: "I think at least some small food should be offer even tho it wasn’t dinner time."
Pros: "The plane was super comfortable"
Cons: "Long check-in lines in Denver - there were two sky caps outside who had no line which allowed me to reach my gate in time. Otherwise I may have missed my flight"
Cons: "Checked baggage untimely, causing me to miss the train"
Pros: "The flight was on time."
Cons: "The seats are absolutely horrible. I feel crammed like a sardine in the plane. Seriously, can we adjust the seat widths and distance to the seat in front and make them a couple inches bigger?"
Pros: "Great crew! Smooth flight! Landed almost half an hour early!"
Cons: "It was an older plane but it flew fine"
Pros: "The crew is good and attention"
Cons: "They need to prevent to inconvenience or un conformity towards to the people or customers becouse they don't give information in time"
Pros: "The crew was fantastic and our seats were exit row which was comfortable. We had terrible weather and the pilots crafted an exceptional and safe landing. The flight attendant was hilarious!!"
Cons: "Nothing. It was great"
Pros: "There was nothing to like about the way this sudden last minute cancellation was handled."
Cons: "I expected at least an offer of some kind of compensation for the inconvenience. it didn’t and hasn’t happened thus far."
Pros: "Great service, friendly staff. Plenty of in-flight entertainment options"
Cons: "90 mins late leaving LA caused us to miss connection from Brisbane to Darwin now delayed additional 12 hrs. LA Qantas rep lied and said every 2 hrs there were flights from Brisbane to Darwin and not to worry. Truth is only one per day."
Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."
Pros: "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
Cons: "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"
Cons: "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."
Pros: "The crew on both legs were attentive, especially in helping people with connections deplane in Dallas. Boarding was easy. Checking one suitcase for free was good."
Cons: "the first leg of the flight was delayed. The information about when it would leave kept changing at the gate. I would have appreciated some extra food due to the delay... I was unable to get food in Dallas, which my scheduled layover time would have allowed."
Pros: "Good movie selection, there’s new titles available to see and it’s perfect for flight time from Denver to Dallas"
Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Pros: "I hope I never fly American again!!! We were supposed to leave at 2.pm, but dud not until 11 pm. The AA customer service staff wanted to charge me $ for my carry on! We missed our connection of course! Had to wait 2 hrs at next airport for a hotel. Did receive food vouchers and luggage was checked in right away (good thing). But overall ridiculous! Missed an entire day due to AA not having another plain? Or not finding another way to put passengers in other flights."
Cons: "Customer treatment and lack of interest on custmer satisfaction. The Denver staff was changed so often they had no clue about customers needs and it was all about making the bucks for the airline."
Cons: "Getting to the airport early and waiting an additional ten minutes on the tarmac."
Pros: "The crew was friendly. Ticket cost was appropriate."
Cons: "Seats were HORRIBLY uncomfortable. I’m slender but tall and in my window seat my head hit the ceiling so I had to either slouch or turn my head to the side for the whole flight. In flight entertainment was awful (some weird sitcom loop) and the WiFi didn’t work with my phone nor laptop. Basically sat uncomfortably sideways with nothing to do for 2 hours. Flight also arrived late, causing transportation issues."
Pros: "Loved entertainment system need bring wireless headset however they will handout some later in flight."
Cons: "Seats were leather didn't let back air out."
Pros: "The America flights were all ON TIME."
Cons: "The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back."
Pros: "Ease of boarding"
Cons: "That AA does not follow my preferences. I was assigned a middle seat even though my preference is an aisle seat."
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "Great crew with an attention to details!"
Cons: "40 min late and a bumpy ride the whole time but good flight"
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."
Pros: "Getting through security was a lot better than I thought. Also, I had plenty of room and the overall ride was smooth."
Cons: "I just wish that there was a little more room and easier ways to earn miles and entry into the lounge."
Pros: "Cancelled my flight offered hotel vouchers thru 1800 united said they can't at the airport then 1800 united so it can only give vouchers at the airport"
Pros: "The flight qmwent without issue once we took iff"
Cons: "There was maintenance needed on the plane before we could take off and that delayed us further from take off."
Pros: "Economy seating for such a small plane was great."
Cons: "This flight- one of the crew (female) had a miserable attitude. Like we were an inconvenience."
Cons: "Flight delayed"
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Cons: "Flight could’ve been on time."
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Pros: "The airbus seats were far more comfortable than the 737-800 seats that we had on the orevious outgoing flight. It shows comfort is possible when the airline selects the right equipment."
Pros: "Travelled with my 3 children they had a blast with the comfort and entertainment , next to the amazing professional staff!"
Cons: "THey would have loved the additional choices for food items...."
Pros: "Just outstanding handling of any upcoming issue, comforting travelers, helping lost moms not knowing what to do with their unbehaving sceaming kids. Helping rude business travelers to get more alcohol without charging them, and many challenges along that line, just handled amazingly!"
Cons: "just the food items available, would be so nice to have a few more options for purchase!"
Cons: "Wouldnt refund my ticket or change my flight when I needed to change it fee for everything"
Pros: "The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight."
Cons: "My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR."
Pros: "The crew was great"
Pros: "The best part of this flight was getting off the plane and vowing never to fly United again. They, in this experience were no better at doing their job - getting people from one place to another on time with a little comfort and dignity - than the cut rate guys. Miserable 13 hour trip for what should've been 4 hours in the air."
Cons: "13 hours of travel time for what should've been 4 hours on two planes. The first was staffed by a miserable crew who seemed bothered by the notion of having to deal with passengers. The second was staffed by a crew who couldn't see the passengers scrounging for anything to cover up with to keep warm. Both crews lacked any sense of pride and professionalism. Add delays to that and you have a sum total of a miserable trip home."
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "Not much, the plane and crew were fine. The RJ's are getting old and dirty though."
Cons: "Delayed, delayed, delayed. The crew is less than sympathetic. No way would I fly United if it wasn't a non-stop flight."
Pros: "I really like how your flights are inexpensive compared to others when trying to purchase a last minute ticket."
Cons: "The last two times I traveled ( I flew with United Airlines ) and both times my flights were delayed. The first time it was delayed by 4 hours and made me miss an appointment. The second time it was delayed by over 13 hours. It was nice that United had put me in a hotel room for the night, but again it took away from time in which I needed to be somewhere else."
Pros: "I typically dont fly with united, and this was a typical experience, staff was not friendly, terminal and gate change at last minute after I walking all the way to the gate, then another delay after we were boarded, now this was more airport related then United, but after they told us it was a 45min delay someone asked if we can use our phone or computer and the answer was a stern no with no explanation until someone got really upset, just not a professional experience, and this was why I don't fly united. But I had no choice this time."
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Cons: "They booted me from my first flight, and the rebooking. Finally left on the 10 PM flight and then there was a mix up with my check in bag. No one knew whether it was on an earlier flight or on my flight. United Airlines is full of incompetent employees. Never flying with them again."
Pros: "Boarded quickly, seats had more leg room than I expected."
Cons: "United's check in process for economy fares requires in person check in (you can't check in online) so checking in at Newark was a bit of a hassle."
Pros: "Timely boarding and excellent service"
Pros: "seats are comfortable"
Cons: "1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense"
Pros: "The staff was great!!!"
Cons: "The food needs improvement."
Cons: "I'm still here never got out"
Pros: "COS airport security was friendly, cooperative, helpful. With first flight since knee replacement I was worried about getting through security. TSA personnel were very patient."
Cons: "Seating was tight. Not sure how anyone could watch movies because the screen is so close to face."
Pros: "Staff very friendly as always."
Cons: "Delayed flight. Paid for Wi-Fi and it cut out halfway through the flight and was extremely slow so I wasn't able to get much work done. Not worth the purchase."
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "Flights were fine once we got off the ground."
Cons: "Flight was delayed 6 hours, not due to weather. Really unfortunate that I had to spend an entire day of a long weekend sitting in an airport. Wasn't reimbursed at all for any of the mess, but I guess that is life!"
Cons: "This was a tiny cramped plane and didnt have much comfort."
Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."
Pros: "The steward was lip scyncing to the safety rules which kept our attention!"
Pros: "It was quick."
Cons: "I had to RUN through the airport to get connecting flight. I had to pay and check a carry-on because my first flight was delayed and there wasn't time to wait for my bag. If I'd have known I'd have taken a regular sized suitcase."
Cons: "My seat didn't recline, no free movies/TV."
Cons: "Very long delay"
Pros: "On time and friendly crew."
Cons: "Boarding group."
Pros: "Flight attendants wear very pleasant and polite. PA system worked very well I was able to understand all notices and instructions. Thank you to the crews."
Cons: "Didn't make it"
Cons: "The whole services!"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Pros: "Well organized, enjoyable flight"
Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"
Pros: "The worse trip. the last 8 people in check in was off on the air plane ."
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Cons: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Pros: "The boarding was stress free."
Cons: "Nothing. It was great"
Pros: "Boarding back to front makes so much sense! Thanks!"
Pros: "Aircraft was clean"
Cons: "Staff talks too much, especially when they stammer."
Cons: "Always delayed with frontier it’s ridiculous"
Cons: "Need food"
Pros: "I thought everything and everyone were great!"
Cons: "Drink service."
Cons: "Good service"
Cons: "Horrible organisation. They steal from customers."
Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."
Pros: "I really like this a-la-carte method- you only pay for what you want. This was an extremely cheap flight ($126RT) and you pay for any upgrades- which we did not require as we travelled with just a backpack for a long weekend to Colorado. The backpack was well within the measurements they allot for the FREE personal item, so we didn’t even have to pay for the carry on as it stowed under the seat in front. The staff was funny and joked over the speakers, they were helpful and smiling."
Cons: "Nothing to complain about. That’s the way to do it, Frontier!"
Pros: "Turbulent and the pilot handled landings well in high wind conditions. Flight attendants were cheerful and efficient"
Cons: "Cabin temp was way too warm on both flights. Delayed boarding in Denver with no explanation"
Cons: "Hour delay"
Cons: "The seats are incredibly thin with nearly no padding and don't recline. No complimentary drinks or snacks. Tray table is too small to be of any use"
Cons: "Seats confining, tray tables miniscule, seatbacks unadjustable, complimentary beverages, i.e., water, grudging, reading light inoperative, luggage fees predatory. Oh, and we were sent to the wrong baggage carousel in DTW. A once in a lifetime experience"
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "Fast, curbside check in at the Denver airport."
Cons: "The Denver airport needs to provide shade for the employees baking in the 90+ scorching sun and heat at the curbside check in point. The website navigation needs to be more user friendly"
Cons: "$40 to check a bag?"
Cons: "Horrible delay , uncourteous attendants , not even drinking water is free More or less every airline of America is like this except Southwest ."
Pros: "The seats"
Cons: "The service"
Cons: "Paying for an isle seat, paying for pop, paying for a carry on that fit under the seat. Also the 2 hour delay. The flight attendants were anything but friendle."
Cons: "Boarding, stop boarding, get off plane, without explanation, re-board second time and then get of plane because of toilet issues, decided not to fix and re-board a third time. Pull away from gate and stand still while the cabin fills up with exhaust. Then pulls back to gate and get off plane. Six hours later fly out on another plane."
Pros: "Whole flight"
Cons: "Everything it was great"
Pros: "It was awful. Worst flight I have ever been on. Delayed for no given reason and then it took two hours for our bags to make it to the carousel. Never flying fronteir again."
Cons: "They delayed the flight 5 hours. Mind you it sas a 12am flIght so we didn't board till 4am. Then they lost my luggage....... I'm extremely pissed to say the least"
Cons: "The flight was delayed for 3 hrs. When we reached detroit we need to wait for another 30 mins to get a gate as they have only one gate alloted and there is another one parked there. Alltogether it screwed up my days plans.."
Pros: "The flight back was, as I would expect a flight. Friendly staff off and on board. No delays."
Cons: "Having a 10h delay on the flight to Denver without a notification before the time, you should be on the airport. 6 o'clock flight. They now already that the plane will not be ready at this time. Then unfriendly stuff a the counter, who treated the baggage like garbage. And then getting the delays piece by piece 1h hour later another hour later ..."
Cons: "I was involved in an uber accident en route to the airport which prevented me from boarding the plane. I called customer service, explained the situation and was told I had to pay $99 in order to be placed on the next available flight. I asked why this fee couldn't be waived due to me being a passenger in the uber and not the driver, and I was told I needed a police report. I've never been more frustrated with an airline than I was with Frontier. Here I was, trying to catch my flight, involved in an accident that I couldn't prevent and was now being told I needed documentation to have this fee waived."
Cons: "The flight to Denver on the 21st was cancelled and I was notified the return flight would also be cancelled which it wasn't. I re-booked with another airline only to find out the original flight with Frontier was not cancelled so I essentially paid for two return flights. Will never sly frontier or spirit ever again."
Pros: "The quick refund"
Cons: "The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful."
Cons: "The flight was delayed 4 hours and then the rebooking process was extremely unorganized. I got rebooked on a flight 48 hours later and was left stranded in the middle of my connection flight without any hotel compensation. Worst flying experience I've ever had so far."
Pros: "short flight"
Cons: "far too crowded to be comfortable"
Pros: "thankfully a quick flight"
Cons: "horrible and uncomfortable seats, took over an hour to board the plane, poor service"
Cons: "I did not like that I had to pay to check in my bag twice but overall it was good."
Pros: "On time. All better than expected. Great price."
Cons: "Seats uncomfortable."
Pros: "I liked the price and it was on time. The staff was nice."
Pros: "Stewards were professional"
Cons: "Experience started with sitting on plane for 2 hours or more while maintenance was fixing thermostat, then plane was shut down for 10 mins., then had to wait another 10 for plane to reboot. All this didn't work, so we were told get all your stuff, get off plane then go wait at another gate to reboard another plane...so family plans were ruined since we all arrived 3 hrs later starving, thirsty & tired.. . No compensation was offered for all the inconvenience and we paid a high price for this flight that you had to pay a lot for a carry on. Flight home was at least 2 hr delay. Also not sure why entertainment is on survey since there wasn't any, or food since not even peanuts were offered and comfort??? Noticed less space pet person since my last flight and even the tray was tiny. None of our group of 7 will fly Frontier again, and will make sure everyone who asks about our trip will hear about our awful experience w/Frontier."
Pros: "Staff very nice and professional"
Cons: "Nearly an hour late getting to Detroit on return flight."
Pros: "Nice crew and attendants"
Cons: "Jammed together, couldn't really lean back at all. Seemed like a plane that has been cheapened down - plastic everywhere. Tiny 4x6 inch tray tables. Not worth the "savings" of flying discount airlines."
Pros: "Crew were friendly and professional."
Cons: "Uncomfortable plane/seats. 1 hour delay in boarding then another 1/2 hour delay waiting for luggage to be loaded. 3/4 hour wait to check luggage. Cheap fare equals poor service."
Pros: "The flight itself was fine"
Cons: "The fact that you have to pay for a bag that you are carrying on the plane and putting in the overhead bin. They charged $40.00 for my overhead compartment bag. I had one personal bag and one bag that went in the overhead compartment and they still charged $40.00!!! You also have to pay for any 'snacks' or 'drinks' on the flight. Needless to say, I will not be flying with Frontier again."
Pros: "Crew was good, flight was fine. Comfort of the seats much less"
Cons: "Sat in seat 3c, felt as though all the padding had been removed. Very hard on my back and butt for only a 2 1/2 hour flight. Think I'll skip Frontier despite the cheap fare to arrive sore and stiff is not how to travel"
Pros: "Overall the flight was fine, left and arrived on time but not receiving our baggage and child seat really sucked. Oh and $2 per beverage, come on. The nickel and diming from airlines needs to stop. we still need to pay for our seats and baggage for the way back too. This information is not easy to find during the initial purchase."
Cons: "Finding out that our luggage never left the ground when we did is a pretty big travel bummer. Paying $35 for that service is a real kick in the nuts. They were helpful enough to give us a car seat so we could leave the airport but nobody really knows where our things are a day later."
Cons: "We experienced an unannounced, significant delay in boarding and departure."
Pros: "The crew was polite and a departure delay was made up with an expedited flight time."
Cons: "You can not adjust the seats and the seats are a piece of plastic with some thin foam with leather. You can figure out the rest."
Cons: "I was told my carry on bag was not a carry on and I had to pay 40 dollars extra to have it put in the cargo hold. When I looked at the other passengers bringing on their carry on bag which was the same size as mine I felt I was ripped off for an extra fee just to make money off me. I will never fly frontier crappy airlines again."
Pros: "À dog was barking for 3hrs! It should not have been allowed in carry on."
Cons: "The flight was also delayed by an hour and a half."
Cons: "the seats do not recline the 40.00 checked bag fee is over priced the seat up grades with no description on why, or what the upgrades are"
Pros: "Had a seat between the other passenger and I."
Cons: "The attendant at the desk did not wear a mask"
Cons: "Flight was canceled on way to airport. 3 day delay..."
Pros: "The staff was great, and the flights were on time or better."
Cons: "The barebones ambiance is a little much, but the flights were on time!"
Cons: "No frills"
Pros: "We arrived in Detroit on time. On both flights everything went smoothly."
Cons: "Had to wait a long time in Detroit to get luggage - probably not a function of Spirit."
Cons: "Had a 3 hour delay for no reason. Happens every time with spirit"
Cons: "Couldn’t pay for luggage at time of booking with kayak so cost more then it should have."
Cons: "got charged $172 for luggage that was never checked in - we only had carry-on"
Cons: "Spirit advertises lowest fares, but nickel and dimes you for everything! By the time it's all said and done, I could have flown with a better airline that offers free carry on, lower checked luggage fees and free beverage and snack! The seats were extremely hard, small, and did not adjust, making Spirit the most uncomfortable travel experience of my life!"
Cons: "Flight delayed"
Pros: "There was nothing to like."
Cons: "They delayed our flight twice, then ultimately cancelled the flight. Problem is, we drove 9 hours from Salt Lake City to Denver in order to get these cheap flights. We were headed to visit family and had things scheduled for the next day, including tickets to a baseball game. They told us we had to wait 24 hours for their next flight out, and by this point we weren't sure that flight wouldn't be cancelled as well. They said it was due to "weather" and "air traffic congestion", yet literally every other airline still flew their planes out of Denver that night. It basically translates into: "Here at Spirit we're the lowest on the totem pole." and better yet their customer service was so horrible they could not care less about their customers. We then read thousands of negative reviews about this airline and their frequent cancellations, horrible customer service, etc. and wondered how in the world we allowed ourselves to book tickets with this world-class organization. So now we're stuck in Denver with nowhere to stay. We ended up feeling more comfortable booking tickets with a legitimate airliner for the following morning, and had to get a hotel for the night. Then since we arrived to our destination at a different time than planned our family was no longer able to pick us up and we had to spend $70 on a cab. In the long run it ended up costing us a few hundred more dollars to get to our destination so that we could still do the things we'd had planned. Oh also, they didn't even call us or anything about the cancellation. One of us just happened to check our email and we noticed the flight cancellation. So that's great. And the cherry on top was when we called to get a bloody refund they shorted us $20. So my $20 is now floating around in Spirit cyberspace along with my dignity and sanity. If I could give these guys less than one star I would."
Pros: "Cheap but should of spent the extra money on a reliable air lines. Crew was nice That's about it."
Cons: "Seats didn't recline, seats felt like made of plastic hard as a rock. Can not keep scheduled flight. Plane delayed it felt like I was sitting on top of the person next to me."
Pros: "Cheap flight"
Cons: "No mobile boarding pass option and we had load obnoxious drunk people on our flight."
Pros: "Getting on the plane was fast. The staff was also nice."
Cons: "There were three extremely wasted people on the plane. They were still served and were disruptive the entire flight. Many people asked them politely to keep their comments to themselves, but with no luck. Never once did a steward help us. The entire two and a half hour flight was spent listening to them belt out obscenities and racist remarks."
Pros: "The boarding was smooth. The flight was on time and there were no problems with the overall flight."
Cons: "The seats, however, it was known going into it."
Pros: "Fast easy boarding."
Cons: "Crew would not let us move to open seats that would give more comfort."
Pros: "Flight was good with on time departure and early arrival"
Cons: "Baggage situation on arrival in Detroit was sub par"
Pros: "I wish they can sent and email with the menu encorage more people eat in the flights! But can the airline give at least water, coffee or tea! I mean somenthing! Carry on should be cheaper cuz it is usually an small bag or suitcase $5 difference it is not fair! $10 for use the counter is a little bit ridiculus! bacuse the kioskos not all work and by the time people get to the airport they already desperate."
Pros: "This airline is a ripoff with terrible service. I would avoid using them if you could."
Cons: "Baggage claim deplorable.waited 50 minutes"
Pros: "Nice crew... seating overall is good."
Cons: "Crew told us to board quickly so we could depart; then 20 minutes later we were told we were delayed for loading luggage. Would have been nice to be told why a typical part of the job was making us run late.."
Pros: "Uncomfortable seats. Very uncomfortable. But crew and flight were good. I've never seen more people standing in the aisle on a flight, due to discomfort."
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Cons: "All other airlines were departing on time. spirit canceled."
Pros: "Flight departed early and arrived very early. Very efficient pilot and crew. Clean plane, very fair price on tickets."
Cons: "Minor baggage glitch, probably the fault of DTW airport rather than Spirit. Was told bags would arrive on Carousel 2, and flight was listed on Carousel 2. At the last minute flight disappeared from Carousel 2 listing and a cryptic announcement said "if you don't find your bags on Carousel 2, check for them on Carousel 3". Mine were on carousel 3, but my flight was not listed on either Carousel 2 or Carousel 3 at the time I found my bags."
Pros: "Aside from the surprise early boarding flight was okay."
Cons: "The flight got changed from 11:05 pm to 9:45pm I got the email notification at 8:45. Never had a flight change to an earlier time, specially 45 minutes before the new take off time."
Cons: "Taxi'd after landing for over an hour."
Pros: "Likes the friendliness of flight crew"
Cons: "No offer for drinks or even water. Smell from plane . And gum on my seat from flight before."
Cons: "I'm not a Spirit flyer I usually travel on American or Delta. The crew were too informal. I missed the complementary beverage due to a process that seemed to be based on who ever shouted the loudest got a beverage. The seats were. It adjustable and uncomfortable."
Pros: "Plane seemed updated."
Cons: "A Spirit ticket clerk in Detroit was the worst human being I've ever had the displeasure of dealing with and ruined any possibility of me enjoying any single aspect of my flight with Spirit airlines. Spirit also has a horrible automated customer service phone system. The process of getting a human being on the phone felt intentionally difficult. I had to do a bit of online research in order to finally find the sequence of numbers to push in order reach a living person. On my return flight from Denver I was mislead into paying 110 dollars for two carry-on items that didn't require purchase, however the ticket clerk did her best to refund the price of the two carry-on items (I have yet to see the refund pend or post to my account, but we'll see.)"
Pros: "The staff was nice"
Cons: "Worst seats, plane sounded like it was rattling apart during take off and landing, also delayed 3hrs because it was raining in Dallas 72 degrees with a 10mph wind..."
Cons: "Passengers were not offered water - only beverages for sale. Crew turned on lights during the late evening flight to play a "customer appreciation week" trivia game (which prevented anyone from sleeping or resting), and then - very loudly - promoted a credit card. Seats do not recline at all. In addition to this unpleasant return flight, I had a disastrous experience getting to Denver in the first place - I had to book seats on a Southwest flight after Spirit closed our outbound flight from Detroit ridiculously early. Spirit makes it very difficult to check in online, and the Spirit counter at Detroit lacks adequate signage to direct passengers to check in at kiosks immediately upon arrival. We had a bag to check, so we simply got in line for the counter, when apparently we needed to check in immediately at a kiosk - when we reached the counter, our flight had been closed."
Pros: "Group of passengers flying together were drunk and loud and were sold more alcohol on board. None were carded. Many looked underage"
Cons: "See above, we flew 2 weeks earlier with same airline and I would give that flight above average only cabin temperature was to warm"
Pros: "Over 2 hours late ,expensive , filthy planes , rude staff , never fly spirit again"
Cons: "Transwest Truck Trailer RV of Brighton, 20770 Frontage Rd, Brighton, CO 80603"
Pros: "Only thing that I liked about this flight was the price I paid but after the last minute purchase of my carry on, it came to what I'd pay on another airline with more accommodations, comfortable seats that recline & no charge"
Cons: "Seats were extremely uncomfortable & tight without any recline. Charged for just a glass of water which is ridiculous ."
Pros: "The plane was new, the pilots did fine"
Cons: "Had problems from the start with the online check-in. Kept getting a strange error message so I had to call. The Customer service person was so rude and had no clue how to fix the error message. Instead she told me I should check-in at the airport and pay $10 a piece to print the tickets there. Um, no thanks. I finally got someone else on the phone who asked several times if I needed help resetting my password...no, i just want to finish checking in. She finally resolved the issue but it took about an hour. The agents at the airport weren't any friendlier. Plus, Spirit's bag prices are ridiculous ($42+ per bag) and their weight limit is 40lbs instead of 50lbs like other airlines. By the time we paid the fees for our seats and bags it turned out to be the same price as the Southwest or Delta flights. There's no beverage or snack service or wifi on the flights either. Don't let the initial cheap price fool you!!! It's not worth it at all!!!!!"
Cons: "Cancelled the Flight. Stuck in Denver for 3 days with only a 10 percent discount for hotels. You have got to be kidding."
Cons: "Wasn't a classy operation."
Cons: "A big delay!!!!"
Pros: "Boarding was relatively quick and easy."
Cons: "While the flight crew was perfectly friendly, the credit card announcements they made on behalf of Spirit were very loud, disruptive, and ill-timed. Like myself, most customers prefer to sleep or rest quietly during red-eye flights. This was all but impossible during my late night flight from Denver to Detroit. Approximately half way through the flight (after 10pm local time and after midnight for the time of our destination) the bright cabin lights came on and stayed on for the duration of the flight. I assume this was to keep everyone awake for the loud and incredibly drawn out announcement about in-flight credit card offers. This severely impacted my comfort and the comfort of others, as we were forced to play captive audience. I felt like I was enduring a hard-sell tactic from a timeshare salesman, only there was no means of escape. I respectfully suggest that Spirit limit the length of credit card advertisements, and refrain from announcing them all together on flights late at night or early morning (or at the very least engineer a less disruptive form of communicating these offers). After completing the final leg of my roundtrip journey, I will not be flying with Spirit again. Thank you for your time."
Cons: "Delayed my flight 4 times and then cancelled for non weather related reasons. Missed my brother's graduation weekend because I booked through Spirit."
Cons: "Flight was cancelled and we weren't notified until shortly before. Airline did nothing to help passengers find another flight and did not place passengers in a hotel. Staff said would only pay back the cost of the flight saying was due to weather in another state we werent flying over but the plane wouldn't be ready for four days- so likely not the weather. Was a cheap flight when booked but cost us $1800 to get home. Will not fly with them again."
Cons: "On plane for an hour before deplaning. Lack of communication between airline and passengers during delays. Boarded again over 4 hours later and on plane again for over an hour before takeoff. Overheard plane had mechanical issues and was delayed due to a failure to complete a monthly inspection by the airline. Delay could have been completely avoided. The weather was beautiful in Denver and Detroit ."
Cons: "We boarded 45 minutes late, sat on plane for an hour, then was told we had to deplane for 2 hours for inspection. Then delayed an additional hour. Instead of departing at 8:06pm we left the gate at 1AM"
Pros: "It was the most comfortable airplane that I wrode on it during my trip I will ride spirit every time in the future"
Pros: "Not being able to lean back and relax on a night flight stinks!"
Pros: "Pretty fast flight!"
Cons: "Slight delay"
Pros: "Reasonable fare"
Cons: "According to tracking website - flight was 30 minutes late on average for past 7 days. It was over 1 hour late on the day we flew. No apologies offered."
Cons: "I will never fly spirit again- flight delayed, plane was dirty, not even water was complimentary."
Airlines flying from Colorado to Michigan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Michigan
Masks required on board, masks provided on flights from Colorado to Michigan
Social distancing seating
Middle seats unavailable to book on flights from Colorado to Michigan
Testing for antibodies, testing for symptoms for flights from Colorado to Michigan
Waiving of change fees. Search flexible flights from Colorado to Michigan