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Read more about American Airlines
Pros: It was comfortable
Cons: Everything was good
Pros: I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this.
Cons: The Terminal in Chicago had no open amenities and overcrowded.
Pros: Everything about my trip was exceptional!
Cons: Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction.
Pros: Nothing special good or bad
Cons: My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable.
Cons: We need food
Pros: I had a great seat
Cons: Attention to detail by the gate attendant who totally missed that I was boarding the wrong flight
Cons: Leave a seat empty in the middle could be good for social distancing
Pros: The crew was nice
Cons: American has been overbooking flights, doesn't respect social distancing, not true that the middle seat is empty, the person next to me coughed frequently, and since it was a FULL flight, I couldn't get another seat!, never again American
Pros: Very timely and efficient
Cons: Seats are really small
Cons: How come I always have a beautiful and talented flight attendant? She was perfect!
Pros: Flight diverted. Poor communication
Cons: Realistically explain options of what may happen due to weather issues
Pros: I was pleased there was entertainment for a short flight.
Cons: My original flight was cancelled and I could only be booked onto one the following day, causing me to miss a good portion of my dear friend's wedding festivities. I am pretty bummed to have paid the amount for a Friday flight only to be able to arrive on Saturday.
Pros: Ne’er front of plane for easy on/off. Payed extra for extra leg room.
Cons: Flight attendants were overworked on a full flight.
Cons: We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding
Pros: New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor
Cons: There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to.....
Pros: Great crew again, basic aircraft but comfortable economy seats.
Pros: Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change.
Cons: I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak.
Cons: the payment didn't work but I got no notification. When I got to the airport I couldn't check in. It took a lot of time with more fee to figured it out. A terrible experience
Pros: The crew was very kind.
Cons: There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened.
Pros: Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting.
Cons: Rude staff
Pros: I got to Boston safely and the pilot and attendants did their best jobs. Also my luggage arrived in a timely manner.
Cons: Your seats are too small even for a relatively small person. You should hire more flight attendants so that they are more available to help customers. We should be fed on flights of 6 hours long. American treats us like chattel and make flying unappealing.
Cons: Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best.
Cons: flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour
Pros: Comfortable flight. Great communication from pilots, and the service was great.
Cons: Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's.
Cons: I specifically never choose American Airlines because whenever I do there are problems. I chose Iberia, not American Airlines and I got switched to it. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. I will be calling American Airlines to file a complaint.
Pros: Gate flight updates
Cons: No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up
Pros: United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!
Cons: The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight.
Pros: The entertainment was updated and refreshing.
Cons: Snacks was only pretzel
Pros: Everyone operated fast and professional
Pros: I made it home.
Cons: No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane.
Cons: We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me.
Pros: Comfortable flight. Streamlined boarding process
Cons: Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all.
Cons: Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today.
Pros: Like the entertainment selection with the gogo app. Just wish there were power outlets to charge my device while watching. Old plane didnt have any
Cons: people suck at boarding and there are too many priority classes (i'm gold)
Pros: - It was on time
Cons: - No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat
Pros: Entertainment system has a good selection
Cons: No earphones to listen to the soundtrack on the entertainment system
Pros: I liked when we finally got seated and the captain gave us an update as to travel timelines.
Cons: The boarding took an hour longer than expected and nobody was alerted because of the delays. There was only one crew member at the gate checking in all the people. There was no in flight drinks or snacks. The flight staff was curt.
Cons: Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided
Cons: Old plane
Pros: the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous.
Cons: We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well.
Cons: Sat on the Tarmac for 3 hrs before being put on another plane
Pros: very professional and helpful crew, very clean cabin, on time, smooth flight
Cons: it was perfect
Pros: It was a fuller flight, but the airline staff did a great job either making sure there was compartment space or checking people's bags for free. Even with the fuller flight, the boarding process went by really quickly.
Cons: Would have preferred to switch the pretzels out for maybe some salty crackers or chips
Cons: I was charge $24.00 for internet and it was too slow. No meals to purchase
Pros: Upgraded to First Class so it was great.
Cons: No entertainment unless you download their app and use your personal device. Other airlines do this better.
Pros: plane flew on time
Cons: no longer allow roll on bags for free for economy. Didn't accept my KTN so couldn't use PreCheck. Couldn't get boarding pass on my phone before heading to airport. May be the last time I use United. Stone-age. Poor
Cons: It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs
Cons: After we board the plane, we were forced to sit on the tarmac at LAX for 2 hours. I missed the Ferry to Provincetown and it cost me an extra night of hotel in Boston. The food choices were very limited, and the seats are just not comfortable at all!
Pros: I did arrive in Boston, eventually.
Cons: The flight took off approximately 3.5 hours behind schedule and we boarded the flight and waited inside the aircraft for 2.5 hours...why did they do that? The flight attendants were offering water and trying to be as helpful as they could be.... but we're inside the plane, not going anywhere, so not much extra they can do.
Pros: The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?
Pros: The plane was nice and in good shape. They had beverage service for a very quick flight which is nice. Can't rate food or entertainment because only hour or so flight.
Cons: It was freezing in the plane and I'm never cold. When I asked for a blanket they had none!!! They had just announced whatever they can do to make your flight more comfortable ask them. Not true, just words. Disappointed after the great treatment after flying ANA.
Pros: Boarding flight was orderly. For some reason there was a lot of passenger patience waiting in boarding lines.
Cons: Checking in (self checkin to obtain baggage ticket) was terrible simply because United separated first class and economy areas. There were few if any signs directing passengers to the proper area. The areas were as far apart as they could be, straddling the security entrance. United was extremely busy at the time. Waiting in line for a kiosk only to be told it was first class only was inexcusable.
Pros: Cabin crew were polite and hard working
Cons: The fact that flight leaves gate on time and sits on tarmc for 15 minutes. This would be listec as on time departure but is a fraud. United has too few machines that work too slowly to tag bags and get tickets. On ground United staff rude and unpleasant. They are a disgrace to their stockholders! Also Newark Airport is decrepit and the United Terminal is run down with poor services that arte ovrpriced and dirty.
Pros: Large aircraft half to 3/4 full, so boarding and leaving were smooth.
Cons: Flight attendant passed me by when he was collecting food orders. I never had the chance to get food.
Pros: Crew help and service
Cons: Lending was bumpy. , Internet was not Working and no entertainment chenal as well
Pros: That seats next to me were empty so I was able to sleep comfortably.
Cons: That my ears don't work well, so it's hard to hear the movies.
Cons: Flight was full to capacity
Pros: Flight attendants are nice. I picked one of the seats at the end so plenty leg room.
Cons: OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand.
Pros: Comfortable seats
Cons: Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone.
Pros: I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards
Cons: It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans.
Pros: Flight was short.
Cons: I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating.
Pros: Very meticulous pilots, very friendly and accommodating cabin crew
Cons: When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge.
Pros: I got home safe.
Cons: The customer service was mediocre. The selection of complementary beverage was minimal compared to other airlines. The staff are disgruntled and sometimes rude. There was always some sort of mechanical problems with the plane going to Puerto Plata and coming back. On the way to DR we had to divert to Miami because of problems with Navigation. They made us wait seven hours and gave us a voucher for food at the last minute. People had already bought food. I would not recommend United to none of my associates.
Cons: Wouldn't let me bring my bag even though there was plenty of space.
Pros: There was nothing I liked about the flight
Cons: Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service.
Cons: Flight kept being delayed. Gate agents were rude and not helpful. Acted like I was crazy for being worried I would miss connection. After flight was changed 5 times try finally changed my flight and I had to wait 5 hours at airport.
Pros: Generous attendants
Pros: Flight took off before scheduled departure time.l
Cons: Passengers were rude as they walked down the isle Several times I was hit by a person walking by me without any apologies.
Pros: On time in spite of a late start Gate attendants were nice and helpful Comfortable as is possible in economy without spending a lot more money. Food (pretzels and drinks) as good as possible without spending more money. (I remember the good old days when you got much more in seating and food for your money)
Cons: This flight I had a window seat and I felt like I couldn't get up to stretch my legs or use the bathroom. (I am 70 and 4 hours is too long to sit) I usually get an isle seat but ALWAYS have to give up my bag at the gate - my bag which you tell me I can bring ON the plane with me. I do not like having to waste time claiming my bag that you told me I could have with me on the plane. I can pay $25 for that privilege!! The flight attendants always seem like they have their defenses up. One even held up the people trying to board so she could serve a drink to someone in first class. REALLY?? They couldn't wait till the plane was loaded?? I gave this flight a 'good' rating because it was mostly as good as it is going to get with economy passengers needs stripped to the bare minimum.
Pros: Not much
Cons: Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it
Cons: -Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers -No leg room -Package on food said snack mix but it only contained pretzels
Cons: We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space.
Cons: Seats. Not comfortable at all for long flights.
Pros: Crew was awesome, flight was half empty, and we arrived 30 minutes early. Couldn't have been better
Pros: Was shocked they still offered drinks on such a short and small flight.
Pros: I liked how friendly the crew was there and from du range to denver.
Cons: My flight from Philadelphia to Denver was horrible. My flight was 30 min late which made my connecting flight impossible. This made a terrible start to my trip. I had a show to attend which I never made it to and ruined my coworkers plans. Went to uniteds customer service for help and the counter lady was so unhelpful and did not show any concerns for my delay.
Pros: Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again.
Cons: United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible.
Cons: There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice.
Pros: At least there was room to sprawl out and rest.
Cons: We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye.
Pros: Captain had apologized many times about the delay. I appreciated that. . Crew attitude towards customers were way better than my first leg.( Beijing to Chicago). I wonder why. Boarding took long time. Many people had no overhead bin for their carry on. I don't have one so I Just watched them. They serviced water and a tiny snack. One man asked if they have something to eat. He was given a bigger bag of snack, free, usually he had to pay. I guess its due to the delay. Waited a little longer for luggages. But I was happy I arrived Boston safe before midnight.
Pros: One of the friendliest and most customer friendly flights I've had in a long time.
Pros: The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth
Pros: Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™.
Cons: Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™.
Pros: Our flight was leaving very late, but we were able to rebook on an American flight that left a few hours later from Denver so we didn't miss our connection.
Cons: It was verrrrry cold on the planes!
Cons: The flight from SFO to BOS was delayed two hrs. No big deal inbound aircraft delay. However, they boarded everyone knowing the plane which was missing seat cushions wasn't ready for take off so we sat at the gate for an hour before a six hour flight that was sold out. It was extremely uncomfortable!
Pros: Male server was good.
Cons: Flight time was initially pushed back (booked for 11am, schedule change to 230) and then was over 90 minutes late departing. Very little information on the delay: why, when taking off and no apology.
Pros: I fly w/ an emotional support animal and United made me juMp through hoops to get him on board. I did not need to go through this song and dance w/ Jet Blue or Virgin America.
Cons: The crew was very friendly
Cons: Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed.
Cons: Seats are way to small. Crew was rude. Flight was 2-1/2 hrs late
Pros: Getting home safely.
Cons: Getting home on time.
Pros: Not at all
Cons: Your rules! Spirit allows 1 carry on? Sucks. You have to bay $50 to check A single bag? Sucks and too expensive why don’t you try to be like Jet Blue and make it nice for us flyers. Spirit blows
Cons: Constant meaningless delay’s.
Pros: I like better if the food is free
Pros: The seats were bigger than the first flight of the day.
Cons: There were unused rows. Why do they always have people grouped together? We're supposed to be keeping a distance. This is not an isolated incident.
Pros: Arrived early!
Cons: wish seat could tilt back
Pros: It was smooth.
Cons: Too crowded given the current situation
Cons: My flight was delayed 7 hours. I never recieved an e-mail letting me know of this even though I gave my email when I bought the tickets so that I would get updates on the flight. I checked the flight status before leaving my house at 2am and the flight was still on time. After driving 2 hours to the airport and going through security I found out that my flight was being delayed 7 hours and no representative was even at the gate to speak with. All I was given was one $14 meal voucher which didn’t even cover a full meal at the airport. It’s told that the issue was mechanical but I later found out that te first flight had been over booked and the 1pm flight didn’t have enough people on it so they made everyone on at 6am flight wait until 1pm to fly out. Once on the plane, the seats were hard and uncomfortable and the plane was cold. I am extremely disasiflied and will never use Spirit again.
Pros: Crew were jovial and witty
Cons: Being charged for every ounce of baggage. Nightmare queues at bag drop and security
Pros: Crew were nice
Pros: Not much except the quick boarding but that's because no one brings a checked bag which is a HUGE negative.
Cons: First of all the people who work at spirit in Florida are very rude. Second it is a major scam that they advertise cheap flights. Their flights are cheap because they charge you for your carry on. $57 to carry on a small roller bag and $50 to check your bag. To me that is unbelievable. There is plenty of space and it makes no sense. They also won't even give you a free cup of water. Flying naturally dehydrates your body. I'm surprised we don't hear about more people getting sick or passing out on their flights! I just couldn't believe for a 3 hr flight I'd have to buy a water bottle. In the end just was not worth the cheaper flight price. I will never fly spirit again.
Cons: There was a medical emergency on board that had everyone questioning what was going on. We all heard a scream, that of course freaked all of us out. Nobody was telling us what was going on or asked for a Doctor on board. We even landed without knowing what happened. Because most of the staff was tending to this issue, when it came time to throw out trash, the flight attendant was swiftly walking down the plane calling out "trash". I didn't even have enough time to hand him mine before he passed our row without looking. The flight was also extremely turbulent. And a word of the wise for future Spirit purchasers: the seats do not recline AND there is no on board entertainment.
Cons: During a difficult weather situation, Spirit was absolutely useless and left us stranded for a week. With storms on the East Coast, Spirit cancelled flights two days in a row (as did all other airlines). However, with Spirit, the website was useless for rebooking ourselves, and there were so few representatives at the airport and to reach a rep on the phone that we waited several hours just to be able to rebook at the airport. In the end, Spirit could not get us on another flight out for 7 more days. Causing extreme additional expense to me and my travel partner. I will never risk flying Spirit again.
Cons: the flight was delayed again and again for over 18 hours even as other planes from other airlines took off around us. at one point we boarded the flight and sat 10 feet from the gate for over an hour before they returned us to thr gate and made us disembark. for another set of delays we were told that the person supposed to tow the plane had lost his access badge and another person had to drive in from home to do the work. other than this, the gate staff gave the passengers limited to no information. no amenities were provided to delayed passengers (no snacks, accommodations, etc). plus, the terminal had only one women's restroom with only two stalls, one of which was frequently out of toilet paper.
Pros: The flight to Fort Lauderdale was outstanding in all respects, including carrying on our bags.
Cons: The Spirit check-in for the flight back (2/27/17#616) was degrading, confused, and expensive: the worst ever in a long experience flying worldwide and our last with Spirit. After making them aware of a hip transplant, we were directed to the wrong location eliciting an rude expletive; redirected, we were told our carry-on was too big and charged $50. to check it. I had carried it on at Logan and with Delta 2/8 and 2/10) and many other airlines before. On board people all around us carried on bags similar in size to our checked bag.
Pros: Friendly employees
Cons: Spirit canceled our flight and their only solution was refund or wait 3 days until they could get us home. Had to spend thousands to rebook to get us home the next day on another again. Never again.
Cons: They told me I needed to spend a lot of money to sit with my 6 and 7 year old children. A LOT of money. Without spending extra, we would be assigned random seats. I didn't believe them because it breaks FAA rules, , so I checked in without our. Basing the seats and I was already seated with my kids. They obviously lied and tried for the upsell. They changed my flight 4 times and never sent a notification Website is intentionally deceptive and horribly designed. I tried to purchase bags and it checked me in (without my consent), tried to upsell me on a credit card 4 times, tried to upsell and confuse me about purchasing priority boarding, Only one working bathroom on a full flight. They deceived everyone at the gate and said a carry on was 100 dollars but failed to mention that it only applied to carry ons over a certain size. Worst company I've ever dealt with. Deceptive.
Pros: i have flown spirit multiple times out of phoenix in all kinds of weather and not once has it ever taken off on time! once the airline attendant even yelled at the passengers upon arrival at the gate like we were all children. I decided to check the status today instead of waiting in the airport for four hours and yes--- again it was delayed one hour and then two hours. so I planed accordingly and planned to be at the airport 1.5 hours ahead of the revised flight time. then they changed the flight time again and now I've missed my flight. this airline is absolutely the worst and I have flown domestically and internationally for over 35 years. I'm done with you spirit!
Pros: Totally so mad at check in on line 24 hours ahead of time - found out one piece of checked bags is $40, a carry on was another $20 and seat assignement was yet another fee. All this after buying a ticket! We had no idea there were so many other fees. The airport was was out of our way and we only booked the flight because the fare was lower. When we found at AT CHECK IN, 24 hours ahead of time about all the extr fees, we rebooked on another airline and said forget this airline, what a rip off! Never again will book this airline with all those hidden fees. It was excessive and not mentioned till check in. Bad business model!!
Pros: Clean and friendly staff
Cons: I paid $190 for the plane ticket based on the price comparisons on Kayak. Because of this hasty and naieve commitment, I ended up being forced to pay $200 more (surprise!!) for round trip tickets for my carryon and checked bag. If i had wanted to choose my seats (extra a charge) or have a snack on the flight (extra charge) this flight would have been immensely expensive. And the seats are incredibly hard, uncomfortable and do not recline. Almost $400 for a round trip of discomfort and unpleasant surprise charges...I'm betting this airline will go out of business quickly due to lack of repeat customers.
Cons: I had 2 tickets booked for Boston on November 17th at 5:58pm. I tried to check in online for both travelers, but according to Spirit Airlines website, you cannot check 2 tickets from the same account. When I arrived at BWI airport and went to the Spirit Airlines desk the lady told me that the flight is closed even though it was still not boarding time yet. I explained to her what happened and asked for cooperation, but she just kept repeating that flight is closed and next flight is in 2 days, which I couldn't wait for, because of the scheduled appointments that I had in Boston. In general the service was terrible and the website platform didn't work right. I had tk pay $250 dollars for last minute ticket while I already lost the money for the first two tickets.
Cons: Flight was delayed 1.5 hours that they did not tell us about until we got to the gate because of 'air traffic', which should have been known ahead of time. Flight attendants were obviously tired and in a bad mood. Very small room in seat. The passenger behind me had her knees digging into my back the entire trip. A woman got too drunk and had to be moved to the front of the plane right in front of me because she was too intoxicated and out of hand. She was yelling and then threw up. It was overall one of the worst flights I've had in a very long time. It wasn't all Spirit's fault, but they didn't help the situations because you're paying for the "bare minimum".
Pros: Very cheap flight! Nice attendants. Good pilot. I seriously didn't even feel the touchdown. I never experienced that before!
Cons: I was lucky enough to only be traveling with a small backpack - which is good - because if you didn't pre-pay for a carry-on, we were told by the gate agent it would be $65. And if you didn't come up and pay the $65 - it would be $100 when you boarded! What?! All economy seats are small now but at least they recline a little. These didn't - and they're smaller. The most painful flight I've ever had (only 6 feet tall) - the seat is stick straight! if you have a carry-on and especially luggage - just pay the extra for another airline. The price will definitely even out and you'll get a seat you can actually breath in! At one point they were trying to sell so many extras I thought they were going to start a time-share pitch. So unless you just have a back pack or purse - stick with another airline.
Cons: Where do I begin? The price seemed reasonable until I arrived and they charged me $55 to CARRY-ON my bag. Would have been $55 to check it but I was afraid they would lose it. Then boarding the plane there was a sign saying "FIT CREW: We have the youngest crew of any airline". To me that says age discrimination and also inexperience. When I finally sat down, there was trash on my seat and also facial oil on the window. It was clear that they did not clean between flights. Sitting down, my seat was broken and reclined every time I leaned against it. I had a child about 5 years old behind me that was disturbing everyone in our area and the flight attendant never addressed the situation with their parent. When the child was slamming their tray up and down on the back of my seat, a stranger finally said something. Also, don't expect to even get water for free. $3 a pop! The landing was also extremely rough. Needless to say, I will never fly this airline again!
Pros: I booked a flight to Colorado for a wedding. I'm poor, so every little bit helps. The cabin crews both times were cheerful and friendly.
Cons: I bought two checked bags (one for there, one for back). I didn't want to spend the money, but I was in the bridal party (thankfully able to use one of my old dresses), so I had to have the extra space. But at the airport I discovered that the bag I was bringing was instead able to be brought onboard as a free "personal item." The people at the counter assured me that I would get a refund. Well, no refund. I get a "credit" for free checked bags, which I have to use within the next two months or it expires! How can I possibly afford another ticket, do they think their low prices attract jet-setters? This is actually not a good thing for me, I really am poor (like, I had to give up lunch for a month in order to afford a checked bag, poor), and I am very unhappy about this. I will not fly Spirit again. I hope they enjoy my $60.
Pros: The cost of the trip was very low - with all the frills removed, air travel can be relatively cheap. Plan ahead - you will not be able to use TSA Pre-Check, you will have to pay extra to carry on a bag (so buy your bag online at the airline's website before you go to the airport - this is the cheapest way to do it as they charge you more to purchase the carry-on at the check-in counter and even more if you wait until the boarding gate), and you will have to pay for all beverages including water and provide your own in-flight entertainment. If you plan ahead and know what you're getting into, flying Spirit can be a pleasant experience. The flight staff is friendly and polite.
Cons: The seats are very close together - don't expect to have any leg room - and they do not recline. Bring a neck pillow if you have any intention of sleeping.
Cons: I fly a lot. I took spirit because of the great deal I got, but will never fly them again no matter what. I will pay more for a flight because of the poor customer service. My flight was cancelled after being delayed after 10 mins. This is was about my 10th time flying the airlines, I was trying to give them a chance, and every time have had serious problems. I work customer service and understand how annoying these message are and realize there will probably be nothing done about how I feel and the poor service I received, but really this was a horrible experience. Lucky I am savy at finding new flights. I stood in line to change mine while on the phone with spirit and lucky cancelled the flight with spirit. I had to rebook with a different airlines. The difference between the flight was $240. My husband rebooked it for me while I was on the phone with spirit. Never again will I fly this airlines, no matter what I do!
Pros: It was simple and convenient and got me where I was trying to go cheaply. It was fairly clean n what not and I liked how kind of hip it felt with their process and design. It really does feel like a modern airline sort of like an uber or something but in order to make it cheap they do cut down on pretty much anything that makes the experience kind of luxurious. The chairs were quite thin for example and no in flight food was complimentary. I was able to take my large backpack on the flight free as a personal item so that was great too. They have a metal frame to check the size of your item. If it fits in there it can be a personal item. My backpack was able to squeeze but typical carry on's may not. It also really felt like an airline for the youth which goes along with that kind of young and hip feel. Good stuff.
Cons: The thin somewhat stiff chairs were difficult to sleep in.
Pros: I chose Spirit's flights from a listing on Kayak. The flight APPEARED to be less expensive than others listed.
Cons: I was furious to discover large additional charges after my nonrefundable fare was purchased. Having to pay an additional charge for a basic seat was an insult. Why wouldn't a basic seat be included in the ticket price? The ticket can't be used without one! Having flown on another airline a very few months ago with no charge for a carryon bag, HavING to not only pay for a single carryon, but pay more than the cost of checking the bag was infuriating. Findng additional charges for even a small soft drink during the flight simply added to the offensive sales practices. Having duly paid these fees, the extremely tight spacing of the seats allowed for absolutely no movement during the flight. Immovabe seat backs and cheap hard molded plastic seats did nothing to alleviate the feeling of disregard for customers. During and after the flight, I heard a steady stream of customers saying that they would never fly with this airline again.
Pros: Flight was on time. Flight was comfortable. Crew was kind.
Cons: Hidden fees were angering. It is marketed as unbundling, but this isn't advertised until its to late. i was shocked when I checked in online and was required to select a seat and tonpay an additional fee for it. Because other, less expensive seats were taken,I had to pay $50 for a seat on a flight that I already paid for. There was a fee for my bag, regardless if I check or carry on. Everyone has at least one bag! Unless I'm flying to be there for a couple of hours, I need a bag how dare you charge me for a seat and one carry on size bag. These things are standard. Food was very limited and very overpriced for the minuscule items. I had to pay $2.00 for about 10oz of coffee. In the end, Also, none of the seats on the flight recline so forget being comfortable and resting on the flight b In the end I paid more for this flight that I did when I made the same trip in Jet Blue. This "unbundling" is a marketing tactic designed to sooo customers into spending money on additional (some required) fees. I will never fly spirit again.
Pros: The cabin crew and pilot wert wonderful!
Cons: Checking in was a nightmare! The self serve kiosk was at the counter and we had to wait in line with full service to even get to one, that took almost 40 minutes, then tsa had an unbelievably long line and took another hour! We got to the gate just in time for final boarding call. The flight crew announced they were going to close doors but changed their mind to continue "refueling" and let almost fifteen more people on! If I had been one of those people who got to the gate to be told boarding was completed I would have been furious! They needed to wait for those people, still it delayed our flight about 20 minutes. The flight itself was a little bumpy, definitely an economy airline.
Cons: We had the unfortunate experience of dealing Spirit Airlines yesterday at Hartsfield-Jackson Airport, August 13th, on the way to Boston for a wedding. We were asked to check in at the kiosk, which we did. And after spending $412.36 on airline tickets in July, we had to pay $55 for one carry-on bag. After completing the transaction, we were notified that our boarding passes could not be printed and head to the desk. After speaking with their customer representative, "James", we were told the flight was closed and there was nothing he could do. He said the flights are non-refundable and we should have arrived sooner, although our receipt clearly shows we were there ahead of their 45 minute mark. We asked him for our $55 dollars back for the baggage and he said he'll need to get his supervisor. This is when "Carmen" the supervisor came to the station. Their names are in quotations because both employees refused to turn their badges over to show their names, which seems very shady at a security-centered facility like a main international hub airport. (I took photographs of both employees) She said she can not give us a refund and rudely pointed to our receipt to mention all baggage fees are non-refundable. We asked her why would Spirit even charge us a baggage fee for a flight they were not going to let us get on and she said she didn't know, but she can't help us. Neither employee offered any assistance to get us on another flight. We have contacted Spirit Airlines with the receipts showing the time and photographs of the employees, but I think this issue requires further assistance after reading multiple stories online dealing with this same airline. The fact that they are allowed to charge us for bags the day of, then not refund the money, while taking our flight fees, seems illegal. I urge you to take a look into their business practices. They have cost my family hundreds of dollars, with regards to hotel and rental car cancellations, lost traveling fees, time off work, and the main displeasure of missing a wedding!
Pros: Unfortunately there is nothing positive to say here.
Cons: Sadly we had a horrible experience at the airport with the spirit staff. The customer service representative had over 60 people lined up against the wall, not allowing them to "check in" because of minor delay. They were then hand picking who they would let in line, based on their flight and boarding pass. In addition to this I didn't want to spend my day at the airport so I booked another flight home. THEN to realize HE made a mistake..... That was the flight delayed! I then had to ask for a refund and explain that he mixed up my flight. Had 40 min to make it through security at that point. It's been 3 weeks and still no refund. Never again!
Cons: This was the worst flight experience I have ever had. Spirit switched their flight to a smaller airplane at the last minute and left about a dozen passengers without a seat, left stranded on a flight they PAID FOR, checked in online for, and ARRIVED AT THE AIRPORT over 2 hours in advance for. They refused to communicate with us as we waited. They were completely understaffed and left a single employee to handle this. His ineptitude delayed the entire flight and stranded passengers remained stranded. Horrible, incompetent, disorganized, and completely Spirit's fault.
Pros: Some of the flight attendents were hilarious! It almost (not quite) makes up for their poor service.
Cons: They cancelled our flight on the way back, which happens a lot I understand. The earlist flight they could give us was more than a week later, and they offered no other solutions. We ended up spending twice as much as we were given back for our cancelled flight in order to get home. Not only were they not helpful in finding this flight (my husband had to run around the airport looking for a flight home) but they also could not confirm the amount that would be refunded when we called back later. They also give you a lot of hidden fees (i.e. $90 for a carryon rountrip).
Pros: Nothing good about this airline... It is a horrible airline run by rude inconsiderate people who try and rip you off with hidden fees and services! Their business motto is "Let's trick our customers into paying more and then lie to them when they ask simple questions" That's not a good way to run a company and quite frankly I don't understand how they're still in business.... See my bad review section for more details
Cons: The flights were delayed both ways on the round trip, the first flight by 3 hrs and the return flight 1 hour. Both flights were not delayed due to weather because it was nice out. Just poor management. Our return flight was delayed when I woke up that morning and all day it remained delayed on their website. Until 2 hrs before the flight it was switched back to ontime. We called Spirit to confirm and they said it was ontime. So we had to rush out of the house and skip the dinner my father in law made everyone because the airport is an hour away. We got to the airport only to find the flight was delayed on the board. We went to the gate and the Spirit employees kept assuring us the flight was not delayed even after the scheduled time the flight was suppose to leave they continued to lie and were completely dishonest with everyone on the flight. Very rude customer service and they would just ignore people and walk down the runway and shut the door so they wouldn't talk to us or give anyone an update. We could have gone and had dinner had they not lied to us about the departure time. Just the worst airline I've ever dealt with in my life... they may be cheap but you get what you pay for... and any upfront cost for the ticket is false advertising because once you purchase the ticket you then have to pay for a carry on bag, you have to pay to pick a seat on the plane, you have to pay to check in when you're at the airport, and you have to pay for any services on the plane including the "complimentary drink or snack." Their seats on the plane do not recline at all to make things more comfortable either. I will never fly them again and I warn anyone else who might think saving $50 on the ticket price is worth it cause they get it back in the end and then some!
Pros: Cheap flight, no waiting to print boarding pass.
Cons: The flight was slightly delayed, but the gate agent did not seem to know about it and the email was sent well after the scheduled boarding time. It was completely unnecessary for me to run through the airport. The same thing happened the last time I flew from BWI to Logan with Spirit.
Pros: Absolutely nothing.
Cons: We were told that our flight was delayed, with no explanation. Then, we were told it was weather. However, weather in Boston was clear and then slightly stormy. They said it was a 'ground stop' which is for severe weather. People waiting for passengers in Boston said that the weather was not severe. Then, after waiting for hours, with a plane at our gate, our flight was canceled, without explanation. People received conflicting information from, a cabin pressure issue, to a severe smell aboard the plane, to a ground stop in Boston. Spirit could not book us on another flight or a different airline until potentially late the next day (we didn't wait in the 2-hour line to find out). This is the last time I will fly with Spirit. Budget tickets shouldn't mean budget service and lies.
Pros: The flight was very cost effective.
Cons: There was a presentation made to all passengers midflight trying to get everyone to sign up for a credit card in return for a "free" flight on the airline, presented as a gift. As a captive audience member, I found this very unprofessional, especially since the airline first proclaimed that all passengers could have a free flight then appended their statement with "as long as you sign up for a Spirit credit line." I also don't like the $10 charge for a printed boarding pass at the airport from Spirit; I understand the concept of modularizing costs, but there is no way the act of printing a pass for a passenger costs the airline remotely close to $10. It is a clear attempt to capitalize on a customer's forgetfullness.
Pros: Crew stayed friendly despite an annoying delay. Information about the delay was first shared quickly (by the pilot I think).
Cons: After not even boarding before our departure time and then being told to deboard and wait two hours, there were several concerns. 1) The staff who handled boarding weren't articulate in the process and came off rude. 2) By the time we deboarded, all the kitchens were closed and even snack places were closing. So everyone who was now upset and hungry. 3) When it was time to board again, no announcement was made over the loud speaker, despite several of us getting confirmation that would happen when we first got off. 4) If it was my company, and I would have noticed the terminal was closing the shops and would have offered complimentary beverages to passengers during the flight. Almost everyone I talked to or overheard directly expressed their dissatisfaction with Spirit airlines and vowed they would not be using them again. An unexpected free soda would have been a cheap way for you to sway some people to give it another shot.
Pros: Plane was clean and the crew was friendly and professional. Spirit refunded part of my ticket when my connecting flight was cancelled.
Cons: After flying Spirit Airlines for the first time, I came to realize a cheap flight doesn't save you money in the long run. Flight delays, cancellations, and added costs meant I didn't save any money flying with Spirit. I booked a flight from Cleveland to Denver with a lay over in Dallas. My lay over in Dallas was canceled due to weather. I understand that the airline doesn't have any control over the weather but they can control how they treat their customers. The best Spirit could do was offer me a flight to my final destination 21/2 days later. Meaning I would be stuck in Dallas for 2 days and I would have to pay for a hotel out of pocket. I ended up paying for a hotel overnight ($171) and booking a flight first thing in the morning with Frontier airlines ($89). Coming back, once again there was problems in Dallas during my lay over. The flight was delayed 3 hours.
Pros: Because carry on bags cost more than checked, the line to check in is quite long but boarding is generally quite smooth because you have fewer people fighting for overhead space.
Cons: Spirit's big claim and advertising push is that they will save you money by only making you pay only for what you need. In theory that's great. But their practices make it clear they're not in the business to save you money but rather to entice you with a cheap base fare and then find lots of individual places where they can price gouge. When my husband booked tickets, they told us that checked bags would be $21. We factored that in to the price and decided this was still there most affordable option. But I guess you had to pay right then, because when I checked in the night before, it cost me $40 per bag. And my husband checked in day of and was charged $50. We also couldn't sit together because they wanted to charge $9 to pick seats. It doesn't cost the airline anything to let us pick seats nor twice as much to carry your bag if you pay for it on flight day, so these extra fees and escalating prices don't say "we're all about saving you money," as they claim. In the end, we paid $195 in bag fees (40+50+40+40+25 for one bag over 40 pounds), couldn't sit together, and didn't even get a glass of water.
Cons: Customer service was absolutely terrible. I thought that the walk-up fee for luggage would be $35/45 but when it was $50 I gave a shocked expression. Which, that's fine if it was advertised that way (I'm sure it was). But when the lazy desk attendant, who was doing nothing but holding a wall up, says "I can't believe people are shocked when you tell them that, it's like come on you know." I'm fine with you saying that when I'm gone, but when people are standing right there and can hear you while you are acting like they aren't even standing there....that is when you have a customer service issue. Although I wanted to lash into him, I felt like it wasn't worth it and much below my level, and I apologize for not gathering that person's name so you may address this properly. Understandable that there are delays, but there shouldn't be a delay EVERY time that a person fly's on a certain airline. I'll try to print tickets online and it says error, but then need to have a discussion about why I am not paying $10.
Cons: The flight was delayed then cancelled. We were given the choice of refund that will arrive a week later or to take a flight a 9 pm tomorrow. The reason for the cancellation was said to me a crew "time-out" that was caused by the rain. There was no other compensation for the cancellation nor did they get ahold of everyone to let them know it was cancelled. After dealing with the gate I found the customer service desk and waited for 2 hours just to talk to someone and was told nothing they could do.
Cons: My flight to Boston was 1:54 PM ORD 6/2/16. I booked this flight months ago in order to attend my daughter MIT convocation ceremony on 6/3/16. I arrived at ORD very early in the morning on 6/2/16 and waited at the gate L7 before 11 AM. The flight was kept delay several times, I waited near by the gate and checked with the desk lady many times and was kept told that the flight was delayed, finally the flight left around 3:55 PM without any announcement. I missed the flight. I was told to go to gate 11A for this issue. Martin who worked there with the customers like me who missed the flight was very impatient and not helpful at all. Never take the Sprint airline again.
Airlines flying from Colorado to New Hampshire have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to New Hampshire
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