Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"
Pros: "Service was fast"
Cons: "Better seats"
Pros: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Clean first class seat."
Cons: "My connecting flight, and the the flight not being delayed the night before."
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Pros: "For me the boarding was of fast"
Cons: "The food"
Pros: "Movies were good, once in flight it was a smooth ride"
Cons: "Communicate better during the delay"
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "Boarding process was smooth."
Cons: "In flight service was disappointing."
Cons: "I had a small window for my transfer and Delta gate agents, knowing I was on the way to the gate, closed the gate early now I'm stuck in Detroit for the night at low end economy hotel."
Pros: "The flight was solid and they provided a consistent experience"
Cons: "Not applicable"
Pros: "No problems"
Cons: "Takes so long to board plane"
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Quick flight"
Cons: "Delayed and then arrived at airport and sat on tarmac for too long waiting for clearance to go to gate"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Everyone was very friendly, especially when checking in"
Pros: "The flight was smooth and on time. We even arrived a little early in Rochester."
Cons: "LaGuardia Airport was the worst airport I have ever been in. It was so crowded that people were sitting on the floor! The gates are squished together with totally inadequate seating. It was extremely noisy."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Did not wait for luggage."
Cons: "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Cons: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Pros: "The in flight entertainment was superb."
Cons: "I have no complaints."
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Cons: "A very large, unfriendly person was taking up half of my seat."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Cons: "start from the back to the front for god's sake! crew is often focused more on process than customer service."
Pros: "Seat and headrests especially were nice"
Cons: "Very bumpy rides in both cases"
Pros: "Hey, they let us off the plane."
Cons: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Pros: "I liked everything."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "The plane was large enough to be comfortable and to moderate the effects of turbulence more than the smaller plane I was on to NYC. The flight attendant was very warm, fun and personable. I enjoyed being able to watch a movie on my phone through the go go app. It was a late flight so I appreciated the lights being turned off."
Cons: "I wasn't happy with the seat selection being made for me at the gate--I was in the loudest part of the plane in the rear. I wish there had been a better selection of snacks, my flight into NYC had many more options."
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Absolutely nothing, flight was cancelled after 6 hours stood in line for 4 hours only to be told there were no flights to get me to my destination."
Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Pros: "The airlines bumped us up to better seats without us asking!"
Pros: "Boarding process was efficient."
Cons: "The air conditioning was almost non-existent - then we landed at DFW, and it kicked on full blast. I was extremely uncomfortable the entire flight, but it was maddening to know it could have been much better."
Pros: "Nice to fly again!"
Cons: "No deberían cojerse los artículos personales de los pasajeros"
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Pros: "The seat is uncomfortable"
Pros: "Wonderful flight attendants in both our flights."
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Pros: "Pilot made up time from Montrose to Dallas. 737 is more comfortable than some of the planes in use currently."
Pros: "The flight was delayed. They were very proactive in telling us in advance and keep us updated. Unfortunately we had several problems but at least they were transparent and honest."
Cons: "A large number of screens, jacks, USB connections, etc. were not working. Clearly an older plane. The on demand video system was one of the worst I have used in a long time."
Cons: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Pros: "Crew was nice."
Cons: "Super full flight. Nothing but a drink in terms of cabin service."
Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Pros: "Good flight—no delays, in & out."
Cons: "London’s security—horrible service. Those folks really hate their jobs."
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Pros: "Flight was fast and comfortable."
Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Cons: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Pros: "the crew was pleasant and efficient The landing was really smooth compared to my trip in the opposite direction."
Cons: "paying extra for a small seat was really frustrating"
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "The flight was very smooth and the crew was so friendly!"
Cons: "It was an older plane and it felt a bit cramped."
Cons: "No power outlets. A bag of chips in 1st class is pretty weak. Compared to Europe flights we can from, aircraft felt like 1960's Aeroflot."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Pros: "This airline is evil."
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Cons: "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Pros: "Everything was fine for the short flight. Plane left in time schedule. The crew was friendly."
Cons: "Storage on backrest are smaller than other flights. My iPad didn't fit. Appropriate size from phone up to a kindle size tablet."
Pros: "None at all. Very poor customer service."
Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "There was nothing I liked. The plane was an hour late and nearly missed my connection."
Cons: "Flight personnel seem like they dont enjoy their job."
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Cons: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
Pros: "Excellent stewardess. On time."
Cons: "Wouldnt refund my ticket or change my flight when I needed to change it fee for everything"
Pros: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
Cons: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
Pros: "Staff always amazing."
Cons: "No Wi-Fi available."
Pros: "Colorado Springs is one of my favorite airports. It is well run and maintned, friendly and efficient"
Cons: "The seat in the exit row was uncomfortable"
Pros: "Great service! Smooth flight!"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "Everyone was really nice."
Cons: "Not enough free food options for active duty flyers."
Pros: "Good flight"
Cons: "Why can’t the plane be boarded from the back to the front. Seems like that would be easier for all passengers. Also, I picked assigned seats when I purchased the tickets and my husband and I where separated in different rows."
Pros: "I typically dont fly with united, and this was a typical experience, staff was not friendly, terminal and gate change at last minute after I walking all the way to the gate, then another delay after we were boarded, now this was more airport related then United, but after they told us it was a 45min delay someone asked if we can use our phone or computer and the answer was a stern no with no explanation until someone got really upset, just not a professional experience, and this was why I don't fly united. But I had no choice this time."
Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Pros: "Quick Hop"
Cons: "Just a quick hop to Denver"
Pros: "I really liked the flight attendant. He was funny and kind."
Pros: "Had a flight delay in csprings but United had plane going to Denver for delivery they put us on no one missed their connection yeah!!!!"
Cons: "This was a good trip! No complaints ."
Cons: "Didn't take the plane!"
Pros: "Status quo"
Cons: "Flight was late arriving to gate hence late leaving, had a connecting flight."
Pros: "My flight out of COS was delayed by 3 and a half hours yet my connecting flight was on time. They were unable to get me another connecting flight without me being held up and landing at the wee hours of the morning. It wasn't until I demanded an upgrade from United that I was placed on an American Airlines flight. This would never have been offered if I didn't go off on the representative and demand it. American Airlines saved the day! Never again will I fly United."
Cons: "Everything.. flight never happened. Upgrade was never offered until I demanded it. The experience was so bad that I will never book with them again. They also still owe me my baggage fee back. That should be interesting."
Pros: "COS airport security was friendly, cooperative, helpful. With first flight since knee replacement I was worried about getting through security. TSA personnel were very patient."
Cons: "Seating was tight. Not sure how anyone could watch movies because the screen is so close to face."
Pros: "On time, flight attendants were friendly"
Pros: "Flew to Austin instead of Houston because of weather. Then flew to Houston after 4 hours chilling on a plane in Austin!"
Cons: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Cons: "Multiple long delays."
Pros: "Flights were fine once we got off the ground."
Cons: "Flight was delayed 6 hours, not due to weather. Really unfortunate that I had to spend an entire day of a long weekend sitting in an airport. Wasn't reimbursed at all for any of the mess, but I guess that is life!"
Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Pros: "The steward was lip scyncing to the safety rules which kept our attention!"
Pros: "United made it so easy to check in & get our boarding tickets. We were traveling with a child and it was a good first time experience!"
Pros: "Went fine...short only 16 min flight"
Cons: "No food :("
Cons: "Boarding is disorganized"
Pros: "Friendly flight attendants Help luggage personel"
Pros: "Short lflight"
Pros: "On time and friendly crew."
Cons: "Boarding group."
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Pros: "Flight attendants wear very pleasant and polite. PA system worked very well I was able to understand all notices and instructions. Thank you to the crews."
Pros: "Well organized, enjoyable flight"
Pros: "Snacks is good and healty."
Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."
Cons: "My flight was cancelled and I was not notified even though I had signed up for text and email updates."
Pros: "Quick and on time"
Pros: "The attendant was very courteous and kind. The gate agent was prompt and efficient."
Cons: "Everything went well."
Cons: "Mechanical problems caused 3+ hour delay. Missed being able to pick up my rental and didn't make for quite the same evening."
Pros: "Cheap n effective"
Cons: "Airport work"
Pros: "Cost savings, ease of use and cleanliness of aircraft!"
Pros: "Everything!!! Super impressed!"
Cons: "That I had to leave the amazing experience and go on vacation. :("
Cons: "Flight was cancelled without explanation. Found out at the airport instead of text, email, or call beforehand."
Pros: "Michael Castillo helped me with the luggage at the DEN Airport. Really nice guy! He was very kind to me made me feel like a VIP. He has great customer service skills especially for pregnant women. Also a flight stewardess lend me her sweater during the flight. It was very kind of her and she was very understanding of my pregnant needs."
Pros: "I got to sleep and I got the window seat."
Pros: "favorite flight schedule from Den to FLL or visa versa...Thanks"
Cons: "Unexplained delays. Then finally someone says the pilots haven't arrived. They still decided to board us, but apparently they couldn't turn on the air until the pilots arrive, so we cook in there, not knowing how long this will go on. Finally, the pilots arrived. Air turns on, but still we wait. And wait and wait, all the while Spirit sends me a total of FOURTEEN delayed takeoff and arrival emails. As if I couldn't already get the gist sitting on the plane waiting waiting waiting. Finally, we get rolling, but never is there any acknowledgment that we've been waiting or that they're sorry for the continued delays or something nice yadayadayada. Last Spirit flight I'll take."
Pros: "Fast easy boarding."
Cons: "Crew would not let us move to open seats that would give more comfort."
Pros: "It was not bad but it could have been a lot better"
Pros: "You get what you pay for. Departed on time and arrived early"
Cons: "The beverages (soda) were overpriced."
Pros: "I picked my seat beforehand and it was a big, comfy seat. Flight was on time and smooth. Nice crew members"
Cons: "I dislike that you can't even get water without paying for it. Offer a little something!"
Pros: "Good price. Staff and flight crew were courteous and efficient. This was my first time on this type of aircraft and what struck me was how wide the aisle was. It made moving around a lot easier. I found a row of open seats in the back, and the crew let me switch to that row and I was able to stretch out. That was nice."
Cons: "The seat comfort was ok for the first hour, after that I was cramping up and hurting a bit. A cross country flight would be a killer unless I switched to the good seats up front. I'm 65, so maybe that's part of the problem."
Pros: "The plane was clean and in good condition. The crew was professional. The flight was on time and ahead of schedule."
Cons: "This was my first flight with Spirit and I will avoid flying again with Spirit. Too many surprises with the extra expenses such as the seating charge, the baggage fees (especially the 40 pound limit on check in baggage which was new to me), the extra fees for not completing tasks online. It is just a nuisance to try to keep up with the next fee that will be sprung on the passenger. No more!"
Pros: "Smooth flight Cheap"
Cons: "Delayed an hour Spirit had to file for clearance to depart by hand"
Pros: "it was sufficient"
Cons: "charged for bag at check in."
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Pros: "I just liked the fact that their airplanes were pretty clean."
Cons: "The flight prices are very misleading though. You have to pay $50 each way for luggage! That's is very stupid as you tend to find this out upon online check-in or at the terminal. They will try to sell you anything and everything!"
Pros: "nothing!! Worst flight I've ever had!!"
Cons: "Hated everything horrible service and delayed 4 hours with no weather never riding this airlines again!! What a rip off and they charged me almost 100 bucks for on carry on there and back"
Cons: "Flight from Phoenix was delayed. Takeoffs and landings were rough."
Cons: "1.Seated next to a very large man that should have bought 2 seats. I was only able to occupy 3/4 of my space. It was a very uncomfortable flight with having part of a strangers body touching and crowding me. There were no other seats available to move to. 2. When I asked for a glass of water, they do not give you, but you have to pay. 3. ALL other airlines allow a purse and a small carry-on. They charge $55.00 dollars. 4. They charge double for check in bag. $50.00, most others charge $25.00 I will not fly with Spirit again and heard other complaints from other passengers. This will be a short-lived airline."
Cons: "My round trip ticket was $150. Great deal except for the added $100 for my check in luggage! Which would have $110 if I would have carried on a bag! Ridiculous! For that price I could have taken another person with me! Next time I should just wear all my clothes I would normally pack and check nothing in! LOL!"
Pros: "Fast boarding, but then we sat with the door open for 20 minutes. Flight was fine. I would only ever consider flying again if there was a phenomenal price break from the next cheapest airline."
Cons: "Gate change with no announcement or change on departures board. Late takeoff. Tiny cramped seats, and miniature tray tables. Trash in front of my seat at boarding. The majority of passengers seemed to be inexperienced flyers, maybe gravitating towards the cheap fare? VERY annoying, needy, chatty, panickey at take off and landing. Not a pleasant environment."
Cons: "The policy for paying for carry on baggage is confusing because you can carry on the same weight and cubic inches as baggage that you have to pay for as long as it is two parcels instead of just one. I will not be flying Spirit again"
Pros: "I will never fly with them again."
Cons: "Customer service was aweful. Women at the front would not allow my ticket to be printed however I was already checked into my flight. They are crooks trying to squeeze money out of their travelers. If this isn't taken care I will no longer purchase from kayak either. I have been a long standing customer of yours. It's the only app I use to purchase tickets. I am now missing work and was forced to pay 100$ to get a later flight. Very disappointed."
Cons: "I had to connect in Las Vegas from Denver on a delayed flight, the connection as well was delayed. My self and traveling partner grabbed a sandwich returned to departing gate and plane was boarded and taxing away. They left early to make up for delay but we were not warned nor did they attempt to intercom us. We were 100 yards away. We had to take a flight 24 hours later and cost me $400 in hotel and a day's work. Very disappointed"
Pros: "Y'all are stealing money."
Cons: "Why do I have to pay for a carry on and on top of that it's more expensive than the other bag"
Cons: "We were delayed over an hour, with no support at the gate to explain why or let us know when we would be leaving. Incredibly frustrating, as I booked this flight (instead of another airline) for the departure time. Would have rather used another airline.."
Pros: "Flight was delayed. Could of been better"
Cons: "Delay of flight"
Pros: "Very pleasant and laid back attendants were very polite and courteous and my name is David"
Cons: "Over 2 hour delay but ya know. It happens"
Pros: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "The delay was ridiculous, and customer care was not helpful up at all. Way to go taking take of customer by not offering anything."
Cons: "Baggage fees and my seat had virtually no padding in the back"
Pros: "My flight was canceled indefinitely the night before the flight a) without any heads up and b) due to thunder and lightening, it was the ONLY 6am flight canceled. It's unacceptable to conduct business this way, and to no accomodate as a result. I was left completely screwed over to pay ASTRONOMICAL fees to get home for a family wedding I was in. To rub salt on wounds, Spirit's employees (very tall thin man, young to middle age, on the left far desk) along with one other, were rude, unhelpful, condescending, unprofessional, the list goes on. Spirit just lost a very loyal customer who always stood up for the company name. I expect and deserve better. Guess I'll go to Frontier."
Cons: "My flight was canceled indefinitely the night before the flight a) without any heads up and b) due to thunder and lightening, it was the ONLY 6am flight canceled. It's unacceptable to conduct business this way, and to no accommodate as a result. I was left completely screwed over to pay ASTRONOMICAL fees to get home for a family wedding I was in. To rub salt on wounds, Spirit's employees (very tall thin man, young to middle age, on the left far desk) along with one other, were rude, unhelpful, condescending, unprofessional, the list goes on. Spirit just lost a very loyal customer who always stood up for the company name. I expect and deserve better. Guess I'll go to Frontier."
Pros: "the people were great! - no frills or BS just there if you needed them."
Cons: "the long lines in Vegas - but i still made my flight :-)"
Cons: "The Flight was delayed for 7 hours but through out the process there was no clear information when we would be able to fly. So it was hard for us to make a decision on what to do. The airplane we were supposed to ride arrived 6 hours late at 12:00am and they told us first that if we dont board by 12:30am the flight will be canceled and rushed us to the changed gate. Then told us because of inspection that the flight will leave maybe in an hour. We ended up boarding at 1:30 and the flight attendant had no regard of our situation. She made loud and unnecessary PA annoucements such as "now we will dim the lights for your comfort so you can rest well" after the plane has been in the air for 40 minutes. Just overall a terrible experience. I understand now why the price is so cheap."
Pros: "I liked that Spirit upgraded me to a window seat with no cost and that there were no delays."
Cons: "No dislikes"
Cons: "Customer service took 20 minutes to refund my money and didn't even attempt to get me on a flight with another airline. This has been the worst experience I've ever had with an airline company. I could not be more disappointed."
Pros: "The boarding process was smooth and we took off/ landed on time."
Cons: "The crew was complaining as we were boarding about how tired they were to each other and not really helping guests. There was a crying baby for a long time on the red eye and I felt they could've offered the mother some help but they didn't do anything. Then the mother tried to stand up after we had landed but before the seat belt sign had gone off and the stewardess freaked out on her. Could've handled the situation much more professionally. The seats suck, the tray tables suck, not having a complementary beverage sucks, and paying for carry on bags sucks. But that's Spirit and everyone knows that is why they suck."
Pros: "Crew and service were good. Bag feed"
Cons: "Bag fees were outrageous."
Cons: "Your seats suck, the price to carry on a bag is outrageous. This is my least favrioute airline, yeah you have cheap prices but after its all said and done it's cheaper to book through southwest"
Cons: "Everything worst airline."
Cons: "My flight was so delayed I missed my dinner, my ride had to leave so I had to pay for that, and I couldnt check into my airbnb. This long delay cost me so much money and really affected my trip and reason for going to LA."
Pros: "The crew was friendly, refreshingly casual, and very accommodating."
Pros: "Cheap fairs"
Cons: "Had to pay for water."
Pros: "cost of flight"
Cons: "additional fees on EVERYTHING from carry ons to food and drinks...and all of it pricey..."
Pros: "Everything was on time."
Cons: "Being nickle dimed for all services."
Pros: "The flight crew were good"
Cons: "Seating is uncomfortable and no room could not even open a small laptop computer. Flight was delayed 3 hours"