Columbia has a small airport with very crowded terminal. Plane’s WiFi was not working so NO entertainment. Sad excuse for an American flight. At least it was quick.
Cons: "Did not allow use of exit rows to improve social distancing (those seats “not in my class of service“). Flight was crowded."
Pros: "Attendants were nice and cordial and made the flight seem like a breeze."
Cons: "Wish the plane was little bigger and not overbooked. It’s not good with people who have claustrophobia and bad anxiety."
Cons: "Flight attendant kept overhead spaces open for extra coach passengers."
Pros: "The crew was very polite and helpful as the flight attendant was still new."
Cons: "It was FREEZING on the plane."
Pros: "The crew was fantastic and everything about the flight made it feel like how flying is meant to feel!"
Cons: "With a long flight seat space is always a concern, I was fortunate to have an empty seat next to me so I was comfortable, if had someone next to me I know that comfort level would have dropped considerably."
Cons: "Hard to say...it seemed good. I would have liked complementary baggage check"
Pros: "Crew was great!"
Cons: "I'm a frequent flyer with AA; it's very dissapointing that I have missed my connections with AA about 60% of the time this year. I don't know what's going on with the airline, but it seems they are falling behind the curve in terms of punctuality. Seriously thinking about changing airlines."
Cons: "On line booked ticket in wrong name and they would not change or refund"
Cons: "I wish my booking came with a record locator for easy check in"
Cons: "The flight was canceled; why allow booking for a flight you plan to cancel. Ruined my plans and reason for flying."
Pros: "I like the fact that I finally got home."
Cons: "Not be delayed 5 hours."
Cons: "Flight delayed one hour"
Cons: "Allow married people to travel with their news names."
Pros: "Quick flight good crew"
Cons: "More entertainment and snack selection"
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Pros: "Flight was smooth. The flight attendances were pretty efficient."
Cons: "That the gate agent didn't put my request to board early seriously. I asked to have early boarding because of an injury and she didn't call me up early to board. I had to do it on my own."
Pros: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Pros: "Crew is helpful, seats comfortable"
Cons: "If they don’t offer free food why not offfer snacks for money. Movies are quite old."
Pros: "On time, good service."
Cons: "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"
Pros: "Great movies and food"
Cons: "Being delayed"
Pros: "My favorite part was after we all got off, the man helping everyone get their luggage said take one down and pass it down if it’s not yours. It was genius!"
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Pros: "Everything was fine except..."
Cons: "The directions don’t work to connect to in flight entertainment."
Pros: "It’s a jet"
Cons: "Boarding terrible at DCA, seats cramped"
Pros: "Direct flight from desired origin to destination Boarding by zones"
Cons: "Uncomfortable, small, seat space with inadequate legroom. Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. (NOT WORTH IT!) Lack of complimentary food options. (Pay for everything)"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "The flight was on time."
Cons: "Tired of less friendly, overweight domestic fight attendants (this is not the case on Asian Airlines (i.e. Korean, Japan)"
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Almost everything :) Great new aircraft, really nice crew and well organized boarding."
Cons: "It is a longer flight that I would have liked, but I knew that."
Cons: "Your airline charges a significant amount for what is to be an upgraded seating experience. What a huge disappointment. Same number of seats as basic economy, same seat size as basic economy, no separation of any sort for the rest of economy main cabin. Will never fly American international again."
Pros: "All good"
Pros: "Timely and comfortable flight!"
Cons: "Lost my next flight connection because this flight was not on schedule."
Pros: "The crew was friendly. Ticket cost was appropriate."
Cons: "Seats were HORRIBLY uncomfortable. I’m slender but tall and in my window seat my head hit the ceiling so I had to either slouch or turn my head to the side for the whole flight. In flight entertainment was awful (some weird sitcom loop) and the WiFi didn’t work with my phone nor laptop. Basically sat uncomfortably sideways with nothing to do for 2 hours. Flight also arrived late, causing transportation issues."
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "Quiet, easy to sleep on"
Cons: "Running late, but only by 30 mins. Better than it could have been!"
Pros: "In General, as a premium passenger, I usually enjoy the premium cabin experience; however, it was lacking this time."
Cons: "In first class, three/four of us requested headphones/headsets; the flight attendant informed us that there were no headphones/headsets; thus, we could not watch any programming In first class, there were two meal options, but one was almost immediately depleted before the flight attendant arrived at my row."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Cons: "30 minutes late taking off. Therefore arrived late."
Pros: "I liked that you could watch TV and movies from your personal device without a charge."
Cons: "That the flight was delayed."
Pros: "Seats were comfortable. Entertainment was appreciated. Flight was smooth and landed early. There was just no offer of food unless for purchase and I was hungry and look forward to that. Even just a bag of pretzels!"
Cons: "See above"
Cons: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Pros: "We moved due to job change and American would not work with us to Change a reservation."