Pros: "Everybody was awesome. Definitely wanna fly frontier again"
Cons: "There was a crying baby for the entire flight and the man next to me smelled so these are things frontier can’t control. But other than that. Awesome"
Pros: "Good trip good service"
Cons: "No free water or snacks"
Cons: "I like everything."
Pros: "Frontier usually produces wonderful flights! The flight attendants were all very nice, and there were a lot in training."
Cons: "The flight attendants skipped our row and I really needed some water, but because they were training so many people it just seemed like they were all a little frazzled. There were way too many people working. Also, I know that the pilots can’t really help it, but the flight was incredibly rough. There was one point I thought we were going to fall out of the sky!"
Pros: "Cheap; smooth landing"
Cons: "Screaming children; no leg room"
Cons: "I am appalled by the poor customer service provided by Frontier. Their staff is very ignorant and unprofessional. It is very much worth the extra money to fly with another airline."
Pros: "That it was a nice smooth flight."
Cons: "That you had to pay for everthing, that fact i waited over 20 minutes after the drinks and snacks been passed out."
Pros: "On time"
Cons: "Seats comfort"
Pros: "Nothing about the experience. I do not recommend frontier to any of my friends."
Cons: "I had to pay for a carry on bag. My ticket was $79.00 and I had to pay $128.00 for my bags which came out to be more then the ticket itself??? Wtf??? Never riding with frontier again!"
Pros: "Plane was large, seats not too crowded. Very clean. Staff friendly, entertaining."
Cons: "No snacks! Had to pay for flight, then also for bag and seat. Price for flight not cheap enough to offset those expenses"
Pros: "Overall nice pricing, nice staff and easy fast flight regardless of delay by an hour. Much more comfortable seats than other airlines."
Cons: "Flight was freezing, but I understand you can't control that. Suggest flyers to bring blankets."
Pros: "I lived"
Cons: "definitely would be better if there was USB ports and if I'm gonna spend $7.99 on a shot of whiskey it would at least fill the glass up"
Pros: "Everyone was courteous"
Cons: "4 1/2 hours late. Missed all connections. Up for 24 hours"
Cons: "4 hrs late. Lack of clear update at airport. You have to pay for even water."
Pros: "plane and crew were very nice."
Cons: "seats are not very comfortable for a long flight."
Cons: "I concur with so many other reviewers that charging for every single item that the carrier feels the customer will bare is quickly becoming a huge detriment to travel. That's why I try to fly Southwest as much as possible."
Pros: "Lots of leg space Friendly crew Clean aircraft"
Cons: "No ability to recline chairs Charge for carry-on baggage"
Pros: "Staff at ticket counter was very helpful and nice"
Cons: "When I booked my flight I was not aware that I had to pay for add ins, picking a seat, a carry-on etc. Self service kiosk didn't work, only one person working ticket counter and departure gate which delayed our take off."
Cons: "rude stewardesses. uncomfortable seats. maintenance issues"
Cons: "Extra 25$ a seat for poor seating; indicated a disabled senior citizen n still was placed in row 29"
Pros: "The humor of the pilot, really was a surprising experience"
Cons: "Water should be complimentary at least"
Cons: "Paying 45 dollars for one checked bag"
Cons: "Flight delayed 1. 1/2 hours. Baggage claim area changed three times /Crew was excellent"
Cons: "Could not hear the announcements, could be a problem in an emergency."
Cons: "I am very disappointed that when I checked in I had to purchase a seat for 16.00, apparently if you buy a ticket it does not mean you have bought a seat on the airline???? This is outrageous. I also had to pay 25.00 for a carry on. I have never had to pay for a carry on. Needless to say I do not think I will ever fly Frontier again. I am very disappointed in Frontier Airlines."
Pros: "Good deal"
Cons: "Easy board ing"
Pros: "This time my bags actually came fast. And the staff was nice and caring this time."
Cons: "Of course the small seats."
Pros: "Price and quick boarding"
Cons: "Seats too hard; dirty bathroom; non-posted bag check fees"
Cons: "After boarding the plane, we sat on the tarmac for around 45 minutes while maintenance worked on the aircraft, with the flight crew refusing to give us any details as to what might be going on. We were late landing in Columbus as a result. Also, on the return flight, we somehow arrived an hour early and then had to sit on the tarmac again for close to an hour before we could get off the aircraft. This was a terrible experience with Frontier."
Pros: "We were informed well of equipment delay. Boarded quickly after plane passengers deplaned and plane was cleaned"
Cons: "Middle seat I was given was tight and my knees, (I'm a tall woman ,) were banged against seat forward of me. Not comfortable plus no ability to recline seat was not pleasant."
Pros: "Flight attendants were very friendly, showed care for passengers and their needs."
Cons: "Flight delayed, not even a snack offered...or drink!"
Pros: "The crew was great and the plane was roomy."
Cons: "There were charges for everything! Carry-ons, seating, and even all in-flight beverages."
Pros: "My 'one stop flight ' going turned out to be a 24 hour layover at the stop. No adequate explanation was provided to me or the 30 others stuck there. We were put up at a motel and most of us had no toothbrush, comb, or diapers and baby formula to get us thru the next day. A vacation day is precious. Staff gave erroneous information. The flight back was uneventful except that we waited at the gate for 45 minutes and then moved to another gate. This airline charges for everything, even a beverage."
Cons: "The food vouchers were inadequate for the prices at the hotel bistro."
Pros: "Check-in went quickly and all personnel very courteous. I was assigned a middle seat and when I requested a window seat on the return flight, they were very accommodating. The cabin was very clean and the flight crew very professional and friendly. Both flights were on time, I might add. Would definitely choose Frontier for my next flight."
Cons: "I have nothing negative to say about Frontier."
Pros: "I dont know"
Cons: "Late getting out, upcharge for everything and anything. Cramped quarters"
Cons: "Very bare bones. Every time you look they wanted to sell you something else. Buy water, buy a snack, sign up for our credit card."
Pros: "Cheap and convenient"
Cons: "Both times flights were delayed by minor maintenance or paper issues. Seems Frontier is not so efficient at preparing flights mechanically and paperwise as other airlines. Or maybe they had to run to Home Depot for a part. Either way it seemed they should have anticipated the minor issues earlier rather than delay the flight."
Pros: "Initially, inexpensive airfare"
Cons: "Nickel and diming the heck out of me. I ended up spending more with frontier in a cramped flight with no leg room or amenities and was over charged for baggage and denied a refund for the extra bag fee (a bag I did not have) I will never fly frontier again."
Pros: "The people who were suppose to be check me and my friend in were not on time they told us we could take a carry-on but then charged us both ways (to and from) the plan was delayed going and coming back workers were rude and not polite at all. Called customer service and emailed them they said they could not do anything about it. I even took picture and video of the workers coming in and out of the door playing on their phone sitting in the wheelchairs and they said they still could not do anything. When walking up to ask question the works had really bad and pissy attitude then after boarding we sat on the run way for another 2-3 hr after already being delayed but 3 hrs inside the airport they change you for everything don't give any complementary snacks or drinks"
Cons: "I didn't like it at all The people who were suppose to be check me and my friend in were not on time they told us we could take a carry-on but then charged us both ways (to and from) the plan was delayed going and coming back workers were rude and not polite at all. Called customer service and emailed them they said they could not do anything about it. I even took picture and video of the workers coming in and out of the door playing on their phone sitting in the wheelchairs and they said they still could not do anything. When walking up to ask question the works had really bad and pissy attitude then after boarding we sat on the run way for another 2-3 hr after already being delayed but 3 hrs inside the airport they change you for everything don't give any complementary snacks or drinks"
Pros: "We reach on time"
Cons: "I didn't like the fact that we were on the runway almost an hour after we landed"
Pros: "The Airbus jet was nice."
Cons: "First time flying Frontier. Unaware of unusual fee for a small carry-on with Frontier. We took smaller backpacks instead to avoid the fees after calling the airline for absolute dimensions allowed. I know, buyer be ware, but Kayak should flag Frontier for customers. Disappointed in the anxiety created as I tried to check in for the flight the day before and only then learned about the carry-on fee at Frontier."
Pros: "Can't beat the price."
Cons: "Smooth flight but uncomfortable seating"
Pros: "We did not like all the extra costs for seats and baggage"
Cons: "We did not like the extra fees"
Cons: "The sits at very uncomfortable! I have long legs and have had my knees replaced and it was just not comfortable at all!"
Pros: "Crew, plane comfort"
Cons: "Flight delayed for no real reason at destination (given as culprit)"
Pros: "The flight crew was friendly and attentive. The plane was immaculate. The pilots kept us informed and made a great landing. Every Frontier employee that I came in contact with was terrific. As a former stewardess and ticket agent I am very picky!!!! I loved my jobs with the airline and had great fun with the passengers/customers while giving good service. Lots of KUDOS to all the Frontier people that I came in contact with. Will fly with you again. The first and last time that I flew Frontier was in 1961 connecting from a United flight in Denver to Frontier going to United's stewardess school in Cheyenne,Wyoming! Sincerely, Pat Ollinger"
Pros: "Cheap flight"
Cons: "Late takeoff. Waited a half hour at destination to get plane to gate. Waited an hour for my bags"
Pros: "The flight attendants were excellent. Lots of great energy"
Cons: "The 45 cost to check a bag"